584 Retail Operations jobs in Singapore

Retail Operations Leadership Role

We are seeking a highly skilled Retail Operations Manager to lead our team and drive business growth.

About the Role

We're seeking a passionate and well-rounded Full-Time Brand Representative – Fashion Retail to join our team in growing a contemporary fashion and lifestyle brand. In this role, you'll provide a personalised shopping experience, build strong customer relationships, and contribute to sales and brand growth. You'll collaborate with cross-functional teams, support visual merchandising, and help drive customer engagement both in-store and online.

If you're enthusiastic about fashion and beauty, thrive in a fast-paced retail environment, and are eager to learn and grow with us — we'd love to hear from you

-Key responsibilities

Welcome every customer with exceptional customer service and a personalised shopping experience while sharing extensive knowledge of our product offerings

Initiate conversations and build relationships with customers by communicating sincerely, confidently, and enthusiastically

Assist with visual merchandising, stock replenishment, inventory audits, daily store opening and closing, and answering phone enquiries, when required

Provide feedback regarding customer buying patterns and preferences

Manage the Point of Sale system to process payments, refunds, and exchanges

Ensure the store floor is organised and kept visually appealing

Work closely with the team to reach key financial targets, implement in-store promotions, and increase brand awareness

Ensure the smooth operation of our e-commerce and offline retail channels

Assist in fulfilling sales orders, managing product listings on website, and creating purchase orders and delivery orders

Propose and implement strategies for allocation of stocks across selling channels

Manage and maintain productive relationships with retail partners

Conduct regular stock audits and store visits to ensure compliance and accuracy of data in inventory management system

Consolidate feedback from retail sales team to provide insights into customer buying patterns and preferences

Provide operational support in retail customer service and sales, when required

Assist in product launches, campaigns, events, and other initiatives, when required

-Who you are

A lively and charismatic individual who is customer-focused and has an interest in the fashion industry, art, wellness, and music

Enthusiastic about providing styling tips and putting together looks for customers

A genuine interest in getting to know others and building relationships with them

Possesses a positive attitude and growth mindset; strong ability to work independently

Curious to learn about our brand and products to offer premium customer experiences

A career as an operations manager in a fast-paced retail environment is available.

The successful candidate will lead and manage a team, enhancing operational efficiency, maintaining product quality and service standards, and driving continuous improvement.

1. Manage and supervise a team to achieve operational excellence.
2. Maintain high product quality and service standards.
3. Develop and implement strategies for continuous improvement.

Benefits Include:

• Opportunities for professional growth and development.
• A collaborative and dynamic work environment.
• Competitive compensation and benefits package.

Requirements:

• Proven experience in team management and leadership.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

Job Opportunity

A career as an operations manager in a fast-paced retail environment is available.

The successful candidate will lead and manage a team, enhancing operational efficiency, maintaining product quality and service standards, and driving continuous improvement.

Key Responsibilities:

• Manage and supervise a team to achieve operational excellence.
• Maintain high product quality and service standards.
• Develop and implement strategies for continuous improvement.

Benefits Include:

• Opportunities for professional growth and development.
• A collaborative and dynamic work environment.
• Competitive compensation and benefits package.

Requirements:

• Proven experience in team management and leadership.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

A Retail Operations Manager in a bakery oversees daily bakery operations, ensuring quality, efficiency, and customer satisfaction across multiple outlets or a larger single location . Key responsibilities include managing staff, implementing Standard Operating Procedures (SOPs) for production and sales, controlling inventory and costs, maintaining brand standards, and resolving customer issues to achieve business goals.

Key Responsibilities

• Staff Management: Lead, train, and motivate teams, handle scheduling, and ensure high morale and productivity.
• Operational Oversight: Manage daily operations, including opening and closing procedures, adherence to SOPs, and maintaining hygiene and cleanliness standards.
• Production & Quality Control: Ensure baked goods are prepared and displayed according to recipes and brand standards, while minimizing waste.
• Inventory & Cost Control: Monitor stock levels, manage procurement, and control costs to optimize profitability.
• Customer Service: Ensure high-quality service, resolve customer issues, and maintain customer satisfaction.
• Brand Standards: Uphold brand standards in operations, product quality, and customer experience.
• Financial Management: Handle cash, monitor financial performance, and contribute to cost-efficiency.

Required Skills and Experience

• Leadership & People Management: Ability to lead, motivate, and resolve conflicts within a team.
• Organizational Skills: Strong time management, attention to detail, and ability to manage multiple tasks.
• F&B Operations Experience: Proven experience in bakery, cafe, or other F&B settings is highly preferred.
• Problem-Solving: Ability to adapt and resolve issues in a fast-paced environment.
• Communication: Excellent verbal and written skills for staff briefings, training, and customer interaction.
• Cost & Inventory Control: Proficiency in managing inventory, reducing waste, and controlling costs.

Retail & Operations Executive (Contract, Full-Time)

Job Description & Requirements:

We are looking for a fun, motivated, and driven team player to join our retail team on a contract basis at our flagship store in Singapore - a key figure in the overall OSN offline brand experience.

You should be someone who understands the brand and embodies our values.

Candidate must be able to commit on a full-time basis. We offer attractive salary packages, benefits and career growth potential.

The current position offered will be on a contract full-time basis as Retail & Operations Executive or such other post as determined by the Employer, its holding company or its associate or subsidiary companies (together called the "Group").

Responsibilities include:

Retail:

• Executing and overseeing day to day operations i.e., Opening/Closing, inventory management, replenishments, customer service, cashiering, sales reporting, visual merchandising, goods receiving or deliveries
• Assisting in setup and roll out of new stores locally and overseas
• Achieving or exceeding sales and customer growth targets
• Ensuring excellent in store customer service and experience
• Executing in store-activities, events or campaigns
• Reporting on a daily/weekly/monthly product and sales performance
• Contributing regularly at internal meetings with team members to optimise store operations, improve workflow and productivity
• Reporting to Retail & Community manager

Customer service:

• Handling daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments
• Contributing regularly to innovation and improvement of workflow between online and offline sales channels
• Inspecting returned items and processing store credit refunds
• Ensuring excellent customer experience online and offline

Skills & Requirements

• Candidates must be able to commit to a full-time contract role for minimum duration of 4-6 months
• Minimum I year working experience in retail (Fashion or F&B a bonus) or a customer-facing role
• Honest, hardworking, responsible, pro-active and a strong team player
• Able to converse fluently in English
• Must be able to commit 44 hours a week, including one day each weekend (Saturday and/or Sunday)

Please apply by submitting your CV to

Key Responsibilities:

Customer Service

• Deliver exceptional service by assisting customers with product inquiries, purchases, and issue resolution.
• Ensure customer satisfaction through prompt, friendly, and knowledgeable support.
• Learn to handle escalated customer complaints in a professional and solution-oriented manner.

Sales & Store Performance

• Support daily sales initiatives and contribute to achieving store targets.
• Monitor and analyze sales data to identify trends and performance gaps.
• Assist in implementing strategies to increase sales, including upselling and cross-selling.

Store Operations

• Assist with daily store opening and closing procedures.
• Maintain store cleanliness, organization, and compliance with brand standards.
• Follow company procedures related to safety, security, and operational policies.
• Support scheduling and shift planning under manager supervision.

Promotions & Merchandising

• Assist in executing promotional campaigns and visual merchandising plans.
• Set up promotional displays, signage, and marketing materials.
• Monitor promotional effectiveness and provide feedback to store leadership.

Inventory Management

• Monitor stock levels and assist with timely replenishment of shelves.
• Support the receiving, checking, and organizing of inventory deliveries.
• Participate in stocktaking and inventory audits.
• Identify and report slow-moving or damaged items.

Training & Development

• Participate actively in training modules covering retail operations, sales techniques, and inventory control.
• Shadow experienced team members and store leadership to learn best practices.
• Complete performance evaluations and provide progress reports as required.

Requirements:

• Minimum GCE 'O' level /NITEC at least 2 years of relevant retail sales experience
• Strong interest in developing a career in retail management.
• Excellent interpersonal and communication skills.
• Customer-focused mindset with a proactive attitude.
• Willingness to work on Saturdays.
• Ability to work in a fast-paced, team-oriented environment.

Job Responsibilities:

• Provide administrative and general support to the Retail Operations and Management team
• Assist in preparation of management and operations reports, roster and visual refresh
• Provide marketing support that includes the preparation of promotions and campaign mechanics, social media calendars and scheduling of social media posts
• Support Finance department with consolidation of invoices and preparation of payment summaries
• Maintain an organised filing system for efficient document access and retrieval
• Attend to general operational duties and perform ad hoc tasks as required

Skills required:

· Microsoft Office (Word, Excel, PowerPoint)

· Good command of English with excellent communication and interpersonal skills

· Detail-oriented with strong time management skills

· Adaptable, able to work under pressure and willing to learn

Minimum Qualification:

• Diploma (in business, marketing or similar field)
• At least 2 years of relevant working experience

• Basic up to $8,500
• Retail hours
• Location: Near MRT stations

Responsibilities

• Develop and implement a two-year strategic plan and annual operations plan.
• Drive and achieve KPIs (sales, customer spend, success rate, recurring revenue, Buddy Club).
• Lead performance management and present monthly outlet KPI reports.
• Provide strong leadership, bridging outlets and support functions.
• Coach and mentor managers to uplift team performance and culture.
• Analyze P&L to maximize profit and reduce costs.
• Participation in training, presentations, and meetings required.

Requirements

• Min. Diploma in Business Administration/Management.
• 10+ years' relevant experience with proven KPI results.
• Strong leadership, communication, and interpersonal skills.
• Detail-oriented, self-motivated, and able to perform under pressure.
• Fluent in Mandarin and English to liaise with Mandarin-speaking customers.

For consideration, kindly submit your CV by clicking "APPLY NOW"

Only shortlisted candidates would be notified

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R | Chen Yit Keat