What Customer Service Jobs are in Singapore?

Job Responsibilities:

1. Service System Building: Establish customer service standards and SOPs for the corresponding language regions (English/Spanish/Portuguese/Arabic/Japanese/Thai/Indonesian/Vietnamese/Hong Kong Cantonese). Optimize service workflows based on local user habits and regional characteristics. Build an efficient and compliant service delivery system, regularly monitor service quality, and steadily improve user satisfaction in the regional markets.

2. Regional User Operations: Provide premium native-language consultation services to creators and users in the corresponding language regions through multiple channels, including online chat, email, and major local social media platforms. Take full ownership of following up and closing out various user issues. Periodically compile high-quality service cases and typical problem cases, and continuously iterate and optimize the regional user service experience.

3. Cross-Department Collaboration: Work closely with relevant departments such as Marketing, Compliance, and Operations to effectively handle major user complaints, service disputes, and various emergent service issues in the corresponding language regions. Drive efficient cross-departmental collaboration to implement solutions, safeguard the company's brand reputation in the local market, and ensure stable business operations in the region.

Qualifications:

1. Language Proficiency: Fluency in one of the following languages — English, Spanish, Portuguese, Arabic, Japanese, Thai, Indonesian, Vietnamese, or Hong Kong Cantonese — with strong verbal and written communication skills. Relevant professional language certifications are preferred. Must be capable of independently handling full-scenario work communication, user engagement, and service delivery in the target language, and able to seamlessly address native-language user inquiries and issues.

2. Working Language: Must be able to use English or Chinese as a working language for internal team communication and cross-departmental collaboration.

3. Work Experience: 1+ year of experience in customer service or user service roles. Experience serving users in the relevant markets, cross-border service experience, or cross-cultural communication experience is preferred.

4. Industry Background: Experience in internet, content platform, creator services, cross-border platform, or video platform industries is preferred. Familiarity with the cultural customs, user consumption habits, internet ecosystem, and local compliance requirements of the corresponding language region is a plus.

5. Competencies & Qualities: Results-oriented mindset with strong resilience under pressure. Excellent problem-decomposition and crisis management skills, with the ability to respond quickly and resolve negative user feedback and emergent issues effectively. Strong team management and coordination abilities, with a proven track record in cross-departmental communication and project execution.

• Compensation: S$2,700 to S$4,000/month + 13th-month bonus + up to 3 months variable bonus
• Location: Singapore
• Work Arrangement: 5-day work week, inclusive of 1 weekend day (Saturday or Sunday)

BullionStar is Singapore’s leading precious metals dealer. We sell, buy back, store, and deliver physical gold, silver, and platinum to customers worldwide – from first-time buyers to institutional investors. We operate a full-service showroom in Singapore, a comprehensive e-commerce platform, and vault storage facilities across multiple jurisdictions.

We are independently owned, founder-led, and intentionally lean. There are no layers of corporate bureaucracy here. Decisions are made quickly, everyone is close to the customer, and every person in the business has a direct impact on what we deliver. We’ve built our reputation on trust, transparency, and doing things properly – not on marketing spend.

We’re looking for people who are drawn to that kind of environment – people who want ownership, not job titles, and who find energy in building something rather than maintaining something.

Why This Role Exists

BullionStar’s showroom is where our brand becomes tangible. Customers walk in to buy their first gold coin, pick up a significant order, sell back bullion, or simply learn. Every interaction in that space shapes how they think about us. This role exists because we need sharp, versatile people on the front line who can do it all – serve customers with confidence, handle precious metals with precision, and contribute to the broader operation with initiative and energy.

This isn’t a narrowly defined job. It’s a launchpad. You’ll develop deep knowledge of the precious metals industry, build real skills across customer service, operations, and commerce, and work alongside experts who’ve been in this business for years. For the right person – someone curious, diligent, and hungry to grow – it’s one of the best foundations you can get.

What You’ll Own

• Be the Face of BullionStar - You’ll greet every customer who walks through our doors, understand what they need, guide them through our product range, and complete transactions accurately. Whether someone is buying a single silver coin or picking up a large gold order, you’ll handle every interaction with the same care and professionalism. You’ll build genuine relationships – the kind that make people come back and recommend us to others.

• Handle Precious Metals with Care - You’ll handle gold, silver, and platinum directly – assisting customers with purchases, receiving items for sell-backs, and testing authenticity for both type of transactions. This is detailed, high-stakes work. A single mistake with a product worth thousands of dollars is a serious matter. You’ll develop deep product knowledge and the discipline to get it right every time.

• Spot Problems and Improve Things - We don’t expect you to just follow instructions – we expect you to think. If you notice a process that could be faster, a customer experience that could be better, or a problem that nobody else has flagged, we want to hear about it. Better yet, come with a solution. You’ll have the opportunity to get involved in marketing initiatives, our affiliate programme, and customer care improvements. How far you go depends on how much initiative you bring.

• Thrive on Variety - The work is varied – you’ll switch between serving customers at the counter and handling customer support through emails and phone calls throughout the day. That variety is a feature, not a bug. It keeps the role dynamic and gives you a well-rounded understanding of how BullionStar serves its customers.

• Use AI and Technology to Work Smarter - Whether it’s using AI to draft better customer communications, streamline inventory processes, or research market trends, we want someone who sees these tools as an advantage and actively looks for ways to use them.

Who We’re Looking For

We care far more about who you are than what’s on your CV. The right person will have most or all of the following traits:

• Intelligent and meticulous. You think clearly, pick things up fast, and care about getting details right. When you’re handling a product worth thousands of dollars, “close enough” isn’t in your vocabulary. You notice what others miss.

• Common sense. You read situations well, handle the unexpected calmly, and make sound decisions without needing to be told what to do. You don’t panic. You think, then act.

• Strong initiative. You don’t wait around for instructions. When you see something that needs doing, you do it. When you have an idea to improve something, you raise it. You treat this role as a platform to grow, not a set of tasks to complete.

• Versatile and adaptable. You’re comfortable switching gears throughout the day – from a polished customer interaction to hands-on operational work to desk-based customer support duties. You thrive on variety rather than routine.

• Great communicator. You’re proficient in spoken and written English, and you communicate with clarity, warmth, and confidence. You can explain complex products simply and make customers feel at ease. Fluency in additional languages is a strong plus.

• Enthusiastic. You bring energy to the role every day. You’re genuinely excited to learn about precious metals, understand the market, and be part of a business that’s doing something different. You’re not just looking for a job – you’re looking for something you can care about.

• AI-forward. You see technology as a tool to work smarter. You’re comfortable experimenting with AI and digital tools and finding ways to apply them to your daily work – whether that’s customer communication, research, or process improvement.

Formal qualifications matter far less to us than the traits above. We don’t require a specific diploma or degree. If you have the intelligence, the attitude, and the willingness to learn, you can succeed in this role regardless of your background.

What This Role Is Not

This is not a passive retail job where you stand behind a counter and wait for someone to ask you a question. We need someone who engages, takes initiative, and actively contributes to the business beyond their immediate tasks.

The work involves handling high-value products and serving customers who are making important financial decisions. Precision, professionalism, and genuine care are non-negotiable every single day.

It’s not a dead-end position. For someone with the right mindset, this role is a genuine stepping stone into a career in precious metals – but only if you bring the curiosity and drive to make it one.

About us

bolttech is a fast-growing global insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. Our vision is to connect people with more ways to protect the things they value.

Launched in 2020 in Singapore, bolttech’s 1,600+ team serve customers in 35+ markets across Asia, Europe, North America, and Africa. With international licenses, an extensive partner network, and leading-edge technology and product innovation capabilities, our ecosystem brings together insurers and distributors to make it easier for customers to get the right protection at the point of need.

In this position you will…

Drive strong claims support and customer servicing, including handling Maid insurance renewals, while taking ownership of day-to-day coordination and escalations to ensure smooth delivery and consistent customer outcomes.

You will be responsible for…

• Driving the growth and day-to-day management of the General Insurance portfolio, including new business opportunities, renewals, servicing priorities, and coordination with customers, insurers, and internal teams
• Managing Maid insurance renewals and related servicing activities, ensuring timely follow-up, accurate documentation, and clear communication with customers and insurers
• Overseeing General Insurance claims handling and policy servicing matters, including follow-ups, escalations, endorsements, documentation, and customer enquiries
• Taking ownership of coordination and escalation across customers, internal teams, and insurers
• Providing day-to-day direction and alignment for the claims and servicing team
• Ensuring timely resolution of outstanding cases across claims, renewals, and service requests
• Maintaining accurate documentation and reporting
• Identifying and support process improvements to enhance service quality and efficiency

For you to be successful…

• Strong ownership and accountability in driving General Insurance portfolio growth, new business follow-up, renewals, claims, and customer servicing delivery
• Ability to handle escalations and coordination independently
• Ability to provide clear direction, coordination, and follow-through in a small team setting
• Strong stakeholder management (customers, insurers, internal teams)
• Good judgement in prioritisation and issue resolution
• Attention to detail to ensure service quality and consistency

You will require the following qualifications and skills.

• 4–6 years’ General Insurance experience in an agency or broker environment, with hands-on exposure to new business support, renewals, claims handling, customer servicing, and policy administration
• Strong understanding of General Insurance processes, including claims, renewals, policy servicing, and insurer coordination
• Experience in customer servicing, policy servicing, and call handling environments
• Ability to take ownership of coordination and escalation across stakeholders
• Comfortable operating in a hands-on, fast-paced environment with competing priorities
• Experience in system implementation / UAT testing is an advantage

Diversity and Inclusion

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.

• Process sales orders, order revisions, and engineering changes accurately in the ERP system.
• Prepare repair quotations according to internal pricing and approval guidelines.
• Follow up closely with customers to obtain quotation approvals and support the achievement of sales targets.
• Provide regular updates on repair progress through weekly reports, customised reports, and customer web portals.
• Monitor customer orders and related activities from order receipt through final completion.
• Work closely with Engineering, Operations, Finance, Quality, and Logistics teams to resolve issues, expedite orders, and coordinate shipment schedules.
• Respond promptly to customer enquiries and maintain strong customer relationships.
• Escalate critical customer or operational issues to management when necessary.
• Maintain accurate customer profiles, master pricing, and product repair pricing in the ERP system.
• Prepare and update repair capability listings and product catalogues on the company’s online platform.
• Review purchase orders and contracts, clarify discrepancies with customers, and ensure all requirements are properly fulfilled.
• Support customer RFQs and prepare relevant information using financial or pricing models.
• Prepare departmental reports and data for management review.
• Identify process gaps and implement improvements to enhance service quality and operational efficiency.
• Provide coverage and support for other members of the Customer Service team when required.

Requirements:

• Diploma or Degree in Business, Engineering, Supply Chain, Aerospace, or a related discipline.
• Relevant customer service, sales coordination, order management, or repair administration experience.
• Candidates from the aerospace, aviation, aircraft component repair, MRO, precision engineering, or manufacturing sectors are strongly preferred.
• Experience handling repair quotations, RFQs, purchase orders, contracts, and delivery schedules would be advantageous.

Interested applicants for the above advertised position(s), please kindly click the APPLY button below or send in your updated resume to

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About Gate

Founded in 2013, Gate is a leading global cryptocurrency exchange serving 50M+ users with a full suite of digital asset trading and wealth management services — ranked #3 globally among all exchanges. We are a remote-first, globally distributed team building the future of Web3 through innovation, collaboration, and speed. At Gate, we welcome everyone who dares to innovate, actively shares ideas, and grows alongside a fast-scaling global business.

Join us to help shape the future of crypto.

Why This Role Exists

Gate's users depend on responsive, high-trust customer service — and that bar only gets higher as we scale. We're hiring a hands-on CS Leader to run day-to-day service operations and complaint management with global coverage, building the frameworks and team that keep response times fast and resolution quality high.

What You'll Own

• Day-to-day operational management of the CS team across chat and email channels, owning SLAs for response time, resolution rate, and customer satisfaction
• The full complaint lifecycle — intake, categorization, follow-up, and closure — across the markets you cover
• A tiered complaint-response framework, with standardized processes for high-risk scenarios (fund security, account anomalies, transaction disputes)
• Personal handling of major and escalated complaints, coordinating with Risk, Legal, and Operations, and turning resolutions into repeatable playbooks
• Regular reporting on CS and complaint data, surfacing recurring issues and system gaps to the wider business
• Team performance — setting and cascading targets, coaching, and building out the bench

Who We're Looking For

• 5+ years in customer service operations, including 2+ years managing a CS team at a financial platform, trading platform, or payments institution; exchange background strongly preferred
• Experience building and running service delivery frameworks, with real crisis-management and complex-complaint chops; familiarity with crypto trading operations and compliance requirements
• Comfortable leading a team of 10-15 with global coverage
• English is mandatory; bilingual English/Chinese
• Strong cross-functional coordination, resilience under pressure, and a data-driven approach to spotting business issues in service data
• Nice to have: exchange background, compliance background, AI-driven CS efficiency project experience

Why This Role Is Worth Your Time

This is a leadership seat with real scope — you'll own service quality and complaint resolution for one of the world's top exchanges' global operations, building the team and the playbook rather than inheriting someone else's.

Job Summary:

Chello is seeking a customer service executive to join our team. The successful candidate will be responsible for providing exceptional customer service, managing online orders and inventory, assisting customers with showroom try-ons, and ensuring the smooth and efficient operation of our online business.

Responsibilities:

• Assist customers with showroom try-ons and provide guidance on styling and fit
• Manage online orders from start to finish includes processing orders, monitoring order status, and updating customers on any changes or delays. They may also need to coordinate with other teams, such as shipping or warehouse, to ensure orders are fulfilled accurately and on time.
• Overseeing the fulfilment process of online orders. To check stock levels, pack orders, and arrange for shipping or delivery. Ensure that all orders are processed accurately and efficiently to maintain a high level of customer satisfaction.
• Provide exceptional customer service and resolve any issues or complaints in a timely and professional manner
• Collaborate with cross-functional teams to ensure timely and accurate order fulfillment, shipping and delivery
• Work with the team to develop and implement new initiatives to improve the online shopping experience and customer satisfaction
• Maintain accurate records and reports on sales, inventory and customer interactions
• Monitor social media platforms and engage with customers on Instagram, Facebook and other social media channels
• Respond promptly to customer inquiries received via email and Instagram direct messages
• Perform other duties as assigned by the management team

Qualifications:

• Minimum experience in retail operations or customer service, preferably in an online fashion business
• Strong communication skills with a customer-focused approach
• Ability to multitask, work well under pressure and meet deadlines
• Excellent problem-solving skills and ability to work independently or as part of a team
• Proficiency with Microsoft Office, Google Drive, and social media platforms
• Familiarity with e-commerce platforms and order management systems is an asset
• Diploma or Bachelor's degree in Business Administration, Marketing, or related field is preferred but not mandatory

If you are passionate about fashion, have a strong customer service background, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity at