5,578 Customer Service jobs in Singapore

The Customer Success Representative plays a crucial role in ensuring that clients not only achieve their immediate goals and maximum value from the company’s products and services, fostering strong relationships, and enhancing customer outcomes.

• Receive and process quotes and order changes for assigned customers within turnaround parameters and reviewed by senior level Customer Success Representatives. Provide customers with pricing and delivery information based on company procedures and policies.
• Work with Sales, Product Management, and Production to track existing orders for customers to ensure on-time deliveries and resolve any late orders in advance of due dates. Communicate shortages and engage Laird global sites to resolve delays daily. Assist with expedites and coordinate deliveries with Laird Sites and Customers.
• Confer with internal and external customers to resolve customer problems with orders, deliveries, quotations, quality, and forecasts.
• Utilize the Customer Complaint database and follow through to closure.
• Perform at a novice to intermediate level in answering customers' questions about products, prices, and availability.
• Assist with creating and processing basic quotes and quote requests from customers, sales, Technical Support Engineers, and Field Application Engineers using existing pricing.
• Obtain customer forecasts, complete Excel templates, and coordinate with the Demand Analyst.
• Assist with compiling requested documentation including Supplier Surveys, RoHS, Conflict Minerals, HTS Codes, new customer setup, and order-related documents.
• Complete customer scorecards and address areas of improvement with sales and the manufacturing site.
• Manage B2B portals as required by the customer.
• Manage customer data as required in CRM.
• Adhere to quality and safety systems or maintain quality and safety standards.
• Perform other duties as assigned or necessary to meet changing business conditions.

• Bachelor degree or above, with major in business administration, supply chain, or a related field.
• Minimum 5 years of experience in customer service, sales support, logistics, etc.
• Knowledge of Windows applications with strong skills in Excel and PowerPoint.
• Strong aptitude to serve customer’s needs.
• Ability to handle multiple tasks simultaneously in an efficient, organized, and decisive manner.
• Strong interpersonal skills, including the ability to communicate on all levels within internal and external groups.
• Ability to work well with others and to work efficiently and accurately in a team-based environment.
• Excellent communication skills, both written and oral.
• Experience in ERP/MRP is a plus.
• Knowledge of Salesforce or similar CRM is a plus.

• Associate

• Full-time

• Customer Service

• Semiconductor Manufacturing and Chemical Manufacturing

If you thrive on change, growth and opportunity, and wish to move beyond your potential and reward, Heilind Asia is the place for you to create and forge your own path.

We treasure the energetic professional who has the knowledge, enthusiasm and drive to succeed and the ability to take on a challenge and reap the rewards.

Careers at Heilind offer you a fast-paced, entrepreneurial environment where everyone has the chance to perform, create innovation, and make a difference. Come to explore our website - you'll be impressed by the scope of opportunities that await you.

Responsibilities:

1. Responsible for data entry of customer orders and inform customers on the confirmation date of delivery.
2. Compile various reports as required.
3. Follow up with sample orders.
4. Monitor customer payment status.
5. Update customer portals with expedites and order acknowledges outside of our system.
6. Review and release credit hold report in CRM system and communicate with credit team.
7. Create proforma and commercial invoices for customers as requested.
8. Coordinate with freight carriers for any shipment issues.

Requirements:

1. Diploma holder or above, preferably in Electronics, Electrical or Mechanical Engineering.
2. At least 4 years of sales experience, preferably in interconnect components (Connectors/Switches/Relay etc.).
3. Good command of Mandarin and English.
4. Good time management and multi-tasking skills.
5. Team player and able to communicate with all levels/departments.
6. Positive attitude, detail-minded, service-oriented and willing to learn.

We offer a competitive remuneration package and comprehensive fringe benefits including performance bonus and medical insurance to the right candidates. Interested parties please submit your application to with details of qualification, present and expected salary.

Personal data collected will be used for employment-related purposes only and will be treated in strict confidentiality.

Overview

Avensys is a reputed global IT professional services company headquartered in Singapore. Our services include enterprise solution consulting, business intelligence, business process automation, and managed services. We serve a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Customer Service Representative . This is an exciting opportunity to expand your skill set and achieve job satisfaction and work-life balance.

Customer Service Representative

Position Type: Open to Singaporean Citizens and PRs

Minimum Qualifications: Diploma in any discipline

As a Customer Service Representative, you will be the first point of contact for users calling our public-facing hotline. You will provide first-call resolution for customer queries and issues, liaise with internal support and product teams for effective resolution, and ensure proper documentation and follow-up of all incidents. The role also includes handling emails, chat responses, and outbound calls to users who request callbacks. The ability to manage the stress associated with dealing with public calls is essential.

• Deliver effective first-call resolution to customers contacting the hotline.
• Liaise with other support teams and product teams to resolve issues in a timely manner.
• Ensure accurate documentation, notification, escalation, and tracking of all incidents.
• Perform outbound calls to users who leave callbacks as assigned.
• Handle assigned email queries related to customer support.
• Manage responses via chatbot platforms.
• Maintain composure and professionalism when handling stressful calls from the public.

• Minimum educational qualification of O Level.
• Willingness to work in rotational shifts including weekends and public holidays.
• Ability to work 44 hours per week across a 5.5-day work schedule.
• Good communication skills and ability to handle high-pressure calls.
• Basic computer proficiency and ability to adapt to multiple communication channels.

Note: This role requires the ability to work across multiple communication channels and handle a high volume of public calls.

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your updated CV in Microsoft Word format to Your interest will be treated with strict confidentiality.

EA Licence 12C5759

Overview

We're looking for individuals who are passionate about delivering excellent service and eager to grow with us. This is a 6 month contract role and a strong opportunity for conversion to a permanent position, based on performance and business needs.

• Daily orders processing (orders received through Portal / Email / Phone / Whatsapp / Sales and any other channels)


• Handle all incoming phone calls, liaise with sales and warehouse when necessary.


• Process and invoice orders including consignment, blanket, home patient, backorder, virtual and any other order types as required.


• Check report and manage backorders liaising with customers to ensure prompt release.


• Process Trade Return (CO) and Trade Exchange (SX) after approval from the respective sales managers.


• Cancel or update CO, SX and SO when necessary.


• Liaise with the Marketing Manager on pricing matters prior to issuance of debit/credit adjustments.


• Check the report and follow up on all order rejections.


• Handle Customer Complaints.


• Follow up with Transport Team on delivery status when necessary.


• Perform pricing maintenance.


• Obtain Principal advise whenever there is pricing discrepancies and follow up on pricing maintenance.


• Provide administrative support when necessary (e.g., filling of P.O.s, documents etc.).


• Follow up all On Hold orders (e.g., MH, MN, RI) daily.

• Minimum ITE/Diploma in Business Practices/Customer Service Management


• At least 1 year of experience in customer service and order processing.


• Fresh graduate are welcome to apply


• Customer-focused with problem-solving and follow-up abilities


• Strong verbal and written communication skills in English; additional language is an advantage.


• Proficient in MS Office applications.


• Independent and team player.


• Friendly, outgoing, and meticulous.

Only shortlisted candidates will be notified.

Please do not submit your application to and Applications received through these email addresses will not be taken into consideration.

Highlights

• Basic $2,800 - $3,500 with Commission
• Location: Gantral Mall (Beside Taiseng MRT)
• Monday to Friday 10am - 7pm
• Performance Bonuses & Incentives with ongoing training & career growth

• Conduct outbound calls to prospect and follow up on all leads
• Explain product features, benefits, and pricing clearly
• Meet and exceed monthly sales targets and KPI
• Maintain accurate records in our system
• Handle objections and convert rejections into sales opportunities
• Provide feedback to improve sales strategies

• Experience in sales preferred (Telesales/B2C/B2B, or retail sales)
• Self motivated & target driven, Resilient
• Excellent Communication and negotiation Skills
• Computer literacy
• Ability to work in a fast paced environment

We regret only shortlisted candidates will be notified

Responsibilities

• lst level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot
• Agent would need to be able to take stress of answering calls from members of public problems and queries.

Requirements:

• Open to work in shifts, on weekends and PHs
• 1. Shift/Work schedule – 44 hours per week. 5.5 days.
• 2. PH allowance which is $100 for every PH that candidate is scheduled to work
• 3. Candidate is expected to work on rotating shift. We have a few shift timing below:

• 6.45am to 3.45pm,
• 8am to 5pm,
• 9am to 6pm,
• 11am to 8pm,
• 12.45pm to 10.45pm.

Highlights:

• Basic $2,800 - $3,200 with Commission
• Location: Gantral Mall (Beside Taiseng MRT)
• Monday to Friday 10am - 7pm
• Performance Bonuses & Incentives with ongoing training & career growth

Key Responsibilities:

• Conduct outbound calls to prospect and follow up on all leads
• Explain product features, benefits, and pricing clearly
• Meet and exceed monthly sales targets and KPI
• Maintain accurate records in our system
• Handle objections and convert rejections into sales opportunities
• Provide feedback to improve sales strategies

Requirements:

• Experience in sales preferred (Telesales/B2C/B2B, or retail sales)
• Self motivated & target driven, Resilient
• Excellent Communication and negotiation Skills
• Computer literacy
• Ability to work in a fast paced environment

We regret only shortlisted candidates will be notified

Job Overview

At the heart of our Manufacturing operations, the Customer Service Team plays a vital role in ensuring seamless communication between our Customers and Internal Departments.

The team is dedicated to delivering support throughout the entire Customer journey.

Committed to maintaining strong relationships with our customers by providing timely responses and accurate information.

By closely collaborating with Productions, Operation and Quality Control teams, we help ensure that Customers expectations are being met.

Our focus on continuous improvement, responsiveness and customer satisfaction underpins our contributions to the Company’s success and long-term growth.

• Uploading Tax Invoices into Customer’s Portal
• Confirming orders for Shipment preparation
• Initiating Shipment bookings with appointed forwarders
• Liaising with Operation team on the date/time of cargoes collection
• Preparing Shipping Documents
• Alerting Operation team if/when shipments are delayed (especially if cargoes are needed to be stored back into Cold Room)
• Providing Customers with all Shipping Documents
• Contact point for shipping related complaints
• Consolidating needed information to relevant Dept for investigation work

• Two to three years related experience and/or training; or equivalent combination of education and experience
• Preferably working in a high volume manufacturing company with experience in customer-facing role.

• Preferably proficient in use of JDE System or other ERP systems.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence in customer interactions via mail or calls.
• Ability to deal with problems involving several concrete variables in standardized situations

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

We are looking for a proactive and experience Customer Service Representative to join our team in delivering high-quality transport and warehousing solutions. As a Customer Service Representative, you are in the forefront of our business, supporting and servicing our existing clienteles on their warehousing and logistic needs.

Key Responsibilities:

• Provides warehousing, transport and logistic solutions to existing business accounts.
• Execute incoming orders from customers and coordinate with warehousing and transport management team to deliver the orders.
• Provides end to end customer service on arrangement of schedule, inbound/outbound shipment orders and delivery of orders.
• Manage inventories and logistic arrangement through warehouse management system and transport management system.
• Perform both deskbound and outbound duties at warehouse.
• Generate daily, weekly and monthly inventory reports.
• Ensure customer satisfaction of business accounts through efficient handling of orders and effective communication with the parties involved.
• Handle in inquiries and complaint.
• Perform service recovery by providing solutions on issues encountered during operation.
• Perform any other duties as assigned by the Manager.

What are we looking for:

• Higher Nitec/ Diploma in Supply Change Management/ Logistic Management/ Business Management or similar discipline.
• Preferably 2 to 3 years of working experience in Logistics/ Freight industry.
• Possess a service mind-set and strong interpersonal skills.
• Able to write and communicate well.
• Take ownership of their work well.
• Keen learner with a desire to expand knowledge in the supply chain management
• Able to work both independently and in a team.
• Willingness to roll up your sleeves and help in different areas, from deskbound work to warehouse operations.
• Strong interpersonal and communication skills; able to engage with colleagues and customers confidently.
• Positive attitude and adaptable to the changing needs of the business environment.
• Proficient in the use of PC & Microsoft Office and excel formulas.

Benefits:

• Training will be provided.
• Full time permanent position with basic salary.
• Entitled to 13th month after 1 year.
• Office is only a 7min walk away from Tuas West Mrt Station