4,272 Customer Service jobs in Singapore

Job Descriptions

1. Handle incoming customer inquiries, orders, & complaints via various communication channels (phone, email, chat) promptly & professionally

2. Process customer orders accurately & efficiently, ensuring timely delivery & adherence to order specifications & company Standard Operating procedures & policies

3. Demonstrate a deep understanding of the company's food products, their features, uses, & benefits to effectively assist customers & provide relevant information

4. Address customer concerns, complaints, or issues regarding product quality, delivery, or service, & work to resolve them promptly while maintaining a positive customer relationship

5. Maintain accurate records of customer interactions, transactions, complaints, & resolutions using customer relationship management (CRM) software or databases

6. Act as a liaison between customers & other departments (such as sales, production, or logistics) to ensure efficient handling of customer inquiries or issues

7. Collect & document customer feedback, suggestions, or complaints to provide insights for improvement in products or services

8. Identify recurring customer issues or trends & collaborate with the relevant departments to improve processes and enhance customer satisfaction

9. Build & maintain positive & long-term relationships with customers, providing exceptional service to enhance loyalty & retention

Job Requirements:

• Experience in customer service, preferably in the food production or related industry.

• Adequate communication skills, both verbal and written.

• Interpersonal skills and ability to handle challenging situations with empathy and professionalism.

• Proficiency in using CRM software or customer service tools will be an advantage.

• Detail-oriented with good organisational and multi coping abilities.

• Knowledge of food products, ingredients, and their uses (preferred but not mandatory).

• Ability to work efficiently in a fast-paced environment and handle high call volumes.

• Mondays to Sundays, 5-day work week on a rotating roster basis, including weekends and public holidays.

Overview

Company: C P WORLD PTE. LTD.

Job Title: Customer Service

Reference: MCF-

Location: 2 Bukit Merah Central

Employment Type: Full Time

Level: Non-executive

Experience: 1 year exp

Industry: Logistics / Supply Chain

Salary: $2,700 to $3,800 Monthly

Posting Details: 18 applications; Posted 18 Sep 2025; Closing on 18 Oct 2025

EEO: See job posting for details

Included note: Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

• 1 year exp
• Non-executive
• Full Time
• Logistics / Supply Chain

• Microsoft Excel
• Arranging
• Supply Chain
• Data Entry
• SAP
• Transportation
• Microsoft Word
• Customer Service
• Shipping
• Able To Work Independently

See how you compare with other applicants and tell employers what skills you have. The more skills you have, the better your job match.

You will be the frontline contact for sea-freight customers—coordinating closely with clients, carriers, co-loaders, and overseas agents, managing enquiries, and ensuring smooth shipment progress and service recovery where needed.

• Liaise with clients, shipping lines, co-loaders, and overseas agents to coordinate sea-freight shipments.
• Attend to incoming calls and enquiries; provide timely status updates on bookings/shipments.
• Create, submit, and update entries via Singapore Customs systems (e.g., Tradeweb / Tradepallete)
• Perform documentation and other ad-hoc duties assigned by the team/manager.
• Uphold service standards and contribute to a positive team culture.

• Minimum 1 year of experience in the freight forwarding (sea-freight/customer service) - Freight Coordinator
• Team player with a positive, cheerful disposition; proactive and detail-oriented

Please apply via MyCareersFuture with your resume , availability/notice period , and expected salary , or email

We regret that only shortlisted candidates will be notified

EA Licence No. 15C7572

EA Personnel ID. R

Responsibilities:

• Manage customer's requests and queries
• Handle clients' phone calls, emails, and correspondence
• Retrieve and assist Customer documents
• Assist in planning and organizing Customer Care
• Maintain filing systems, document organization, and general office administration as needed
• Handle information with utmost confidentiality and professionalism
• Streamline customer process
• Manage monthly KPI of cases
• Every Monday to Friday, 9am to 6pm

Benefits & Perks:

• Opportunities for career growth and personal development
• A supportive and collaborative work environment
• Monthly salary + AWS/Bonus
• Starting Salary of $2,000

Qualifications:

• Strong customer communication skills
• English and second language
• Proficient in Microsoft Office (Word, Excel, Outlook)

Responsibilities

• Prospect, develop, and manage corporate client accounts to expand B2B sales.
• Conduct client meetings, presentations, and provide customized solutions.
• Handle full sales cycle from lead generation to closing deals.
• Maintain long-term client relationships to drive repeat business and referrals.

• Diploma/Degree in Business, Marketing, or equivalent.
• Prior B2B sales experience is preferred (CCTV, Door Access, Network industries advantageous).
• Strong negotiation, presentation, and client management skills.
• Self-driven, results-oriented, and able to perform under minimal supervision.

Job Highlights

• We offer attractive salary commensurate with work experience
• Great opportunities for learning & career advancement
• Medical, dental & insurance benefits

JOB RESPONSIBILITIES

• Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
• Maintain relationships with customers, shipping line, PSA & relevant parties.
• Do following up customer orders from start to the end.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.
• Solve customer problems and help resolve issues.
• Preparing bills and invoices.
• Ensure accurate and timely data entry into the inhouse system.
• Excellent multitasking skills within their work space as well as computer software programs.
• Cooperative and helps to promote teamwork.

JOB REQUIREMENTS

• Fresh graduates are welcome to apply
• Computer literacy
• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

Working Hours

Mon - Fri (8:30am to 5:30pm)

Sat (8:30am to 12:30pm)

Working Location

6 Tuas Avenue 6, Singapore

You will be the frontline contact for sea-freight customers—coordinating closely with clients, carriers, co-loaders, and overseas agents, managing enquiries, and ensuring smooth shipment progress and service recovery where needed.

Key Responsibilities

• Liaise with clients, shipping lines, co-loaders, and overseas agents to coordinate sea-freight shipments.
• Attend to incoming calls and enquiries; provide timely status updates on bookings/shipments.
• Create, submit, and update entries via Singapore Customs systems (e.g., Tradeweb / Tradepallete)
• Perform documentation and other ad-hoc duties assigned by the team/manager.
• Uphold service standards and contribute to a positive team culture.

Requirements

• Minimum 1 year of experience in the freight forwarding (sea-freight/customer service) - Freight Coordinator
• Team player with a positive, cheerful disposition; proactive and detail-oriented

How to Apply

Please apply via MyCareersFuture with your resume , availability/notice period , and expected salary, or email

We regret that only shortlisted candidates will be notified

EA Licence No. 15C7572

EA Personnel ID. R

Responsibilities:

• Able to handle over-the-counter transactions in an efficient and accurate manner.
• Assist in customers' enquiries and ensure the Company's service delivery standards are met in achieving total customer satisfaction.
• Prospect and introduce customers to the Bank's products and services.
• Educate and migrate customers to use digital platform.
• Manage customer wait time and service level.
• Manage customer negative impact and complaints.

Operations & Financial

• Perform all banking activities in accordance with the Bank's regulatory requirement.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to self and team effort by accomplishing related results needed.

Requirements:

• Diploma/Higher NITEC/Degree in Banking/Finance or any similar industry
• Highly adaptable and ability to deal with ambiguity.
• Experience in delivering customer journeys, and digital features
• Adept at use of data to drive productivity and performance.
• Willing to work on weekends
• Training will be provided

Interested Applicants, please email your resume to (R , stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit

Key Responsibilities:

Customer Service Duties:

• Handle all incoming phone calls and emails in a professional and timely manner.
• Retrieve and manage client records, ensuring accuracy and confidentiality.
• Handle customer complaints and service recovery with tact and professionalism.
• Schedule and manage facial appointments; coordinate with therapists to ensure proper timing and allocation.
• Ensure all facial service records and treatment histories are updated and accurate in the system.
• Assist in exploring, planning, and executing a customer membership/loyalty programme.
• Set up new client packages in the system.
• Provide detailed and accurate information to clients regarding services, promotions, and ongoing packages.
• Conduct follow-ups with clients for feedback and ensure post-service satisfaction.

Administrative Duties:

• Administrative support to Finance and HR team, including filing, scanning, and data entry.
• Assist in preparing and maintaining reports, service records, and customer files.
• Assist with ad-hoc tasks and projects as required by the management team.

Requirements:

• Minimum 2 years of experience in customer service and administrative roles, preferably in the beauty wellness and F&B industry.
• Experience in scheduling systems and CRM software is preferred.
• Organized, detail-oriented, and capable of multitasking in a fast-paced environment.
• Strong interpersonal skills and a customer-first mindset.
• Ability to work independently and take initiative.