5,639 Retail Manager jobs in Singapore

Working Summary:

• 5 days including weekends

• 3 shifts (based on roster):

• 6:50am - 4:35pm

• 10am - 7:45pm
• 1:15pm – 11pm
• Location: Changi Airport

Job Description:

• Lead and manage 30–50 staff in daily store operations across terminals, ensuring sales, service, security, and SOP compliance.
• Conduct daily store visits and audits to drive operational efficiency and improvements.
• Develop, update, and enforce SOPs through regular internal audits and best practice adoption.
• Handle customer inquiries, feedback, and complaints with effective service recovery.
• Plan, implement, and conduct staff training, onboarding, and competency assessments.
• Manage staff rosters, leave administration, and overall resource optimization.
• Oversee daily sales reconciliation, reporting, and conduct spot checks on cash handling.
• Maintain strong relationships with clients, airport partners, and support management directives.

Requirements:

• Minimum 5 years of supervisory experience in airport terminal operations.
• Able to work on Shift Duty.

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Kellyn Lim Cheng Yen

Registration Number: R

AlwaysHired Pte Ltd

EA License No: 24C2293

To manage the day to day running of the shop with the aim of achieving optimum profit by maximizing sales and controlling direct shop expenses

To report to the general manager regarding all shop and staff concern

and to manage all aspects of stock preparation, ensuring that the shop is sufficiently stocked

to motivate and support shop staff

Responsibility

Responsible for cash handling banking and associated administration procedures, ensuring that all cash register operations are carried out in accordance with the company policies and procedures

To comply with the company's policies and procedures, particulary in relation to shop security, health and safety regulations and the processing of administration requirements

To plan staff hours and schedule off days, annual leave and replacement off days

Requirements

ad hoc duties as required

ability to work in a fast-paced environment

ability to multi task

6 day work week

• Lead and Inspire Our Team: You'll guide, train, and motivate our sales team to deliver top-notch service and expert advice to every customer. You'll also make sure our daily operations run smoothly and efficiently.

• Grow Our Business (In-Store & Online): You'll come up with exciting ideas and marketing plans to attract more customers and boost sales, both in our physical store and through our website and social media. You'll use data to make smart decisions that help us grow.

• Create Amazing Shopping Experiences: You'll make sure our store looks fantastic and our products are easy to find, both physically and online. You'll also listen to our customers, understand what they need, and ensure they have a consistent, happy shopping journey with us.

• Manage Our Operations Smartly: You'll oversee daily finances, manage our stock, and make sure we follow all company policies. You'll work with other teams to keep everything running smoothly and find ways to make things even better.

• Develop Our People and Processes: You'll play a key role in hiring new talent and providing training on everything from plant knowledge to digital tools. You'll help us create and roll out new ways of doing business that benefit both our team and our customers.

• Retail
• 5 days, Retail Hours
• Basic salary up $4000 +VB
• Islandwide

Job Responsibilities:

• Oversee daily store operations and ensure smooth workflow.
• Lead, train, and motivate the retail team to achieve sales and service targets.
• Deliver excellent customer service, handle escalations, and build customer loyalty.
• Monitor inventory, stock replenishment, and visual merchandising.
• Support the Retail Manager in achieving business objectives and store KPIs.
• Ensure compliance with company policies, SOPs, and operational standards.
• Assist in scheduling, manpower planning, and performance reviews.

• Diploma / Degree in Business, Retail, or related fields (preferred).
• Minimum 2–3 years' experience in retail supervision or management.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Sales-driven with ability to analyze performance reports and implement improvements.
• Willing to work retail hours, weekends, and public holidays.

Apply now via Apply Now button

By submitting your personal data and resume, you consent to our use and sharing of this information with prospective employers to evaluate and process your job application.

"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to Kanry Search Singapore Pte Ltd's PDPA and e2i's PDPA."

Kanry Search Singapore Pte Ltd | 24C2261

Doreen Oh | R

·    Drive sales targets and develop strategies to achieve business objectives.

·    Implement initiatives to boost footfall, conversion rates, and average transaction values at the store level.

·    Manage daily store operations to ensure a seamless and positive customer experience.

·    Collaborate with the buying and merchandising teams to curate product ranges aligned with customer preferences.

·    Execute seasonal campaigns and promotional activities successfully at the store.

·    Oversee inventory levels, ensuring accuracy through monitoring, scheduling, and ordering as needed.

·    Maintain excellent store conditions and work closely with Visual Merchandising to optimize displays.

·    Conduct regular performance evaluations and provide constructive feedback to team members.

Requirements:

·    Minimum Diploma in Business Administration or related field.

·    At least 3 years of retail management experience.

·    Knowledge of retail operations, inventory management, and sales techniques.

·    Proficient in using POS systems and other retail software.

Desired Attributes:

·    Business Acumen: Strong understanding of retail market trends, particularly in fashion or beauty.

·    Customer-Centric Management: Proven ability to leverage customer insights to enhance loyalty and satisfaction.

·    Product Expertise: Ability to optimize product offerings to meet customer needs and market trends.

·    Adaptability: Open-minded, creative, and solution-oriented in addressing challenges and seizing opportunities.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration

We regret only short-listed candidates will be notified.

Lai Kok Soon

Reg No: R

TDCX Talent Solutions Pte. Ltd

EA License No: 23C2024

The Retail Manager is responsible for overseeing the daily operations of the store, driving sales performance, ensuring excellent customer service, and managing the store team. This role plays a key part in achieving business goals, maintaining brand standards, and delivering an exceptional shopping experience.

Key Responsibilities

1. Sales & Business Performance

• Achieve and exceed sales targets, KPIs, and profitability goals.
• Monitor and analyze sales reports to optimize product mix and identify opportunities for growth.
• Implement action plans to drive sales performance.

2. Store Operations

• Oversee smooth daily operations of the store in line with company standards.
• Manage inventory levels, stock replenishment, and loss prevention.
• Ensure compliance with SOPs, policies, and safety regulations.

3. Customer Experience

• Deliver excellent customer service standards consistently.
• Handle escalated customer queries and complaints effectively.
• Develop initiatives to enhance customer engagement and loyalty.

4. People Management

• Lead, motivate, and supervise the retail team to achieve store goals.
• Recruit, train, and develop staff to maintain high service standards.
• Plan staff schedules, assign duties, and conduct performance appraisals.

6. Reporting & Administration

• Prepare and present regular sales, operations, and performance reports.
• Manage store budgets and expenses effectively.
• Ensure compliance with legal, health, and safety standards.

7. Marketing & Promotions Support

• Implement and oversee in-store promotions and marketing campaigns.
• Collaborate with the marketing team to drive store traffic and awareness.
• Track promotion effectiveness and recommend enhancements.

Requirements

• Diploma/Degree in Business, Retail Management, or related field.
• Minimum 5 years' experience in retail management, preferably in fashion
• Proven track record of achieving sales and operational targets.
• Strong leadership, people management, and coaching skills.
• Excellent communication, problem-solving, and customer service skills.
• Strong business acumen with the ability to analyze sales data and market trends.
• Flexibility to work weekends, public holidays, and retail hours.

A bakery retail manager is responsible for overseeing all aspects of bakery operations, including staff management, inventory and supply ordering, sales targets, customer service, and financial record-keeping , all while maintaining a clean and appealing environment for customers and ensuring the production of high-quality baked goods. They combine leadership and communication skills with an understanding of baking, inventory, and finances to ensure the bakery meets its business goals.

Key Responsibilities

• Staff Management: Recruiting, training, scheduling, and motivating bakery staff to provide excellent customer service and achieve store goals.
• Sales and Finance: Monitoring financial records, managing cash flow, achieving sales targets, and analyzing business data to improve performance.
• Inventory Control: Managing inventory levels, ordering supplies, and ensuring products are fresh and well-organized to prevent shortages.
• Operations: Overseeing daily operations, maintaining store cleanliness, and ensuring that baked goods are prepared, displayed, and sold efficiently.
• Customer Service: Ensuring customer satisfaction by handling inquiries and complaints and maintaining a welcoming atmosphere.
• Compliance: Implementing and maintaining safety measures, adhering to food safety regulations, and following company policies.

Required Skills

• Leadership & Communication: To motivate staff and manage the team effectively.
• Financial Acumen: For managing budgets, inventory costs, and financial records.
• Problem-Solving: To resolve customer complaints and address operational challenges.
• Technical Knowledge: Understanding of bakery operations, food safety, and product display.
• Customer Service: A strong focus on ensuring a positive customer experience.

Key Responsibilities

1. Driving Business Excellence

• Develop and execute a comprehensive retail strategy to achieve sales targets, profitability, and market share growth.
• Own the P&L for all retail stores, driving profitability through effective cost management, resource allocation, and loss prevention strategies.
• Analyze store-level sales data, market trends, and competitor activity to identify opportunities for growth and implement action plans.
• Monitor and optimize store operations to ensure efficiency, compliance, and alignment with business objectives.
• Conduct regular store visits to assess performance, provide guidance, and ensure consistency in execution.
• Drive initiatives to improve footfall, conversion rates, and average transaction values at the store level.

2. Customer Experience Management

• Champion a customer-first culture, ensuring all stores deliver consistent, high-quality customer service that meets established standards.
• Leverage existing VOC (Voice of Customer) data to identify customer needs, address pain points, and enhance service delivery. Guide store teams to act on VOC insights to standardize and improve the overall shopping experience.
• Focus on implementing and embedding standardized customer service practices across all stores to ensure consistency and excellence.
• Lay the groundwork for future personalization initiatives by first building a strong foundation of standardized customer service practices.

3. Product and Range Optimization

• Collaborate with buying and merchandising teams to curate product ranges that align with customer needs and preferences.
• Use store-level sales data and customer feedback to optimize product offerings, ensuring relevance and alignment with market trends.
• Drive the successful execution of product launches, seasonal campaigns, and promotional activities at the store level.
• Ensure stores maintain optimal stock levels, with a focus on availability, accuracy, and alignment with customer demand.
• Monitor product performance and work with store teams to adjust displays and offerings to maximize sales.

4. People Leadership and Development

Inspire, lead, and develop high-performing store teams to foster a culture of collaboration, accountability, and innovation.

• Drive talent development initiatives, ensuring a strong pipeline of future leaders and a highly engaged workforce.
• Conduct regular performance reviews, provide constructive feedback, and address performance gaps effectively.
• Promote diversity, inclusion, and employee well-being across all store teams.
• Support engagement initiatives to improve team morale and ensure alignment with company values, empowering store managers to take ownership of local team engagement.
• Set clear performance expectations and recognize outstanding contributions to motivate and retain top talent.

Job Requirements

Education and Experience

• Bachelor's Degree in Business Administration, or a related field.
• Minimum of 8 years of experience in multi-store retail management, with a proven track record of driving business growth and operational excellence.
• Demonstrated success in leading store teams, managing P&L, and delivering exceptional customer experiences.

Key Competencies and Skills

• Business Acumen. Strong understanding of retail market trends, financial management, and operational excellence.
• Customer-Centric Management. Proven ability to leverage customer insights to drive loyalty and satisfaction.
• People Leadership. Exceptional skills in talent development, team engagement, and culture building.
• Product Expertise. Ability to optimize product offerings and align them with customer needs and market trends.
• Analytical and Data-Driven. Strong numerical and analytical skills to inform decision-making and optimize performance.
• Stakeholder Management. Excellent communication and influencing skills to collaborate with internal and external stakeholders.
• Adaptability and Innovation. Open-minded, creative, and solution-oriented in addressing challenges and seizing opportunities.

Responsibilities

• Drive sales targets and develop strategies to achieve business objectives.
• Drive initiatives to improve footfall, conversion rates, and average transaction values at the store level.
• Manage the day-to-day store operations to ensure a seamless and smooth customer experience
• Collaborate with buying and merchandising team to curate product ranges that align with customer needs and preferences.
• Drive the successful execution of seasonal campaigns and promotional activities at the store level
• Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
• Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
• Conduct regular performance evaluations and provide constructive feedback to team members

Requirements

• Minimum Diploma in Business Administration, or a related field.
• Minimum of 3 years of experience in retail management
• Knowledge of retail operations, inventory management, and sales techniques.
• Proficient in using point-of-sale (POS) systems and other retail software.