5,858 Retail Manager jobs in Singapore

Responsibilities

• Drive sales targets and develop strategies to achieve business objectives.
• Drive initiatives to improve footfall, conversion rates, and average transaction values at the store level.
• Manage the day-to-day store operations to ensure a seamless and smooth customer experience
• Collaborate with buying and merchandising team to curate product ranges that align with customer needs and preferences.
• Drive the successful execution of seasonal campaigns and promotional activities at the store level
• Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
• Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
• Conduct regular performance evaluations and provide constructive feedback to team members

Requirements

• Minimum Diploma in Business Administration, or a related field.
• Minimum of 3 years of experience in retail management
• Knowledge of retail operations, inventory management, and sales techniques.
• Proficient in using point-of-sale (POS) systems and other retail software.

The Retail Manager is responsible for overseeing the daily operations of the store, driving sales performance, ensuring excellent customer service, and managing the store team. This role plays a key part in achieving business goals, maintaining brand standards, and delivering an exceptional shopping experience.

Key Responsibilities

1. Sales & Business Performance

• Achieve and exceed sales targets, KPIs, and profitability goals.
• Monitor and analyze sales reports to optimize product mix and identify opportunities for growth.
• Implement action plans to drive sales performance.

2. Store Operations

• Oversee smooth daily operations of the store in line with company standards.
• Manage inventory levels, stock replenishment, and loss prevention.
• Ensure compliance with SOPs, policies, and safety regulations.

3. Customer Experience

• Deliver excellent customer service standards consistently.
• Handle escalated customer queries and complaints effectively.
• Develop initiatives to enhance customer engagement and loyalty.

4. People Management

• Lead, motivate, and supervise the retail team to achieve store goals.
• Recruit, train, and develop staff to maintain high service standards.
• Plan staff schedules, assign duties, and conduct performance appraisals.

6. Reporting & Administration

• Prepare and present regular sales, operations, and performance reports.
• Manage store budgets and expenses effectively.
• Ensure compliance with legal, health, and safety standards.

7. Marketing & Promotions Support

• Implement and oversee in-store promotions and marketing campaigns.
• Collaborate with the marketing team to drive store traffic and awareness.
• Track promotion effectiveness and recommend enhancements.

Requirements

• Diploma/Degree in Business, Retail Management, or related field.
• Minimum 5 years' experience in retail management, preferably in fashion
• Proven track record of achieving sales and operational targets.
• Strong leadership, people management, and coaching skills.
• Excellent communication, problem-solving, and customer service skills.
• Strong business acumen with the ability to analyze sales data and market trends.
• Flexibility to work weekends, public holidays, and retail hours.

About the role

We are seeking an experienced and passionate Retail Manager to lead our skincare retail operations in Singapore. You will oversee daily store performance, drive sales growth, deliver an exceptional client experience, and uphold our brand's prestige in every interaction. This role is ideal for a highly motivated leader with proven expertise in managing premium skincare or beauty retail environments.

Sales & Business Performance

• Drive and achieve monthly, quarterly, and annual sales targets across all assigned counters/stores.
• Analyze business trends, consumer behavior, and competitor activities to develop effective sales strategies.
• Maximize profitability by managing stock levels, product launches, and promotional campaigns.

Team Leadership & Development

• Lead, mentor, and motivate a team of Beauty Advisors/Sales Consultants to consistently exceed KPIs.
• Provide coaching, training, and performance evaluations to ensure high standards of service and product knowledge.
• Recruit, onboard, and retain top talent to strengthen the team.

Client Experience & Service Excellence

• Deliver an elevated customer experience aligned with the brand's DNA.
• Build and nurture long-term client relationships through personalized consultations and exceptional after-sales service.
• Handle escalated client queries with professionalism and empathy.

Operational Excellence

• Oversee day-to-day retail operations, including visual merchandising, inventory control, and compliance with company policies.
• Ensure stores reflect the brand's premium image and uphold operational excellence standards.
• Collaborate with marketing teams to ensure smooth execution of events, workshops, and activations.

• At least have 5 years of retail management experience in luxury skincare, cosmetics, or premium beauty brands.
• Proven track record of achieving and exceeding sales targets.
• Strong leadership skills with experience managing multi-store operations preferred.
• Deep understanding of customer service standards and clienteling practices.
• Excellent interpersonal, communication, and problem-solving skills.
• Highly organized, business-oriented, and able to thrive in a fast-paced environment.
• Proficiency in English and Mandarin; additional languages are a plus.

• Competitive monthly salary: Up to S$8,000, subject to candidate's previous remuneration, relevant experience, and interview performance.
• Attractive commission and incentive schemes
• Staff discounts on luxury skincare products
• Training and development opportunities with a prestigious global brand
• Career progression within an expanding luxury retail portfolio

·    Drive sales targets and develop strategies to achieve business objectives.

·    Implement initiatives to boost footfall, conversion rates, and average transaction values at the store level.

·    Manage daily store operations to ensure a seamless and positive customer experience.

·    Collaborate with the buying and merchandising teams to curate product ranges aligned with customer preferences.

·    Execute seasonal campaigns and promotional activities successfully at the store.

·    Oversee inventory levels, ensuring accuracy through monitoring, scheduling, and ordering as needed.

·    Maintain excellent store conditions and work closely with Visual Merchandising to optimize displays.

·    Conduct regular performance evaluations and provide constructive feedback to team members.

Requirements:

·    Minimum Diploma in Business Administration or related field.

·    At least 3 years of retail management experience.

·    Knowledge of retail operations, inventory management, and sales techniques.

·    Proficient in using POS systems and other retail software.

Desired Attributes:

·    Business Acumen: Strong understanding of retail market trends, particularly in fashion or beauty.

·    Customer-Centric Management: Proven ability to leverage customer insights to enhance loyalty and satisfaction.

·    Product Expertise: Ability to optimize product offerings to meet customer needs and market trends.

·    Adaptability: Open-minded, creative, and solution-oriented in addressing challenges and seizing opportunities.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration

We regret only short-listed candidates will be notified.

Lai Kok Soon

Reg No: R

TDCX Talent Solutions Pte. Ltd

EA License No: 23C2024

Starlight Group

About Us: We are a collection of jewellery businesses, each catering to distinct consumer market segments. Our specialty lies in 916/999 gold jewellery within the Singapore market. Established in 2019 to fill a void in the gold financing industry, our company swiftly expanded its reach beyond Singapore to Indonesia. Embracing a dynamic pace, we aim to foster mutual growth in both business and the professional development of our employees to achieve collective success.

Job Description:

The Retail Manager will oversee all aspects of store operations, including sales, customer service, staff management, inventory control, and financial performance. The ideal candidate will have a strong background in retail management, excellent leadership skills, a customer-focused mindset, and the ability to work flexible hours, including weekends and holidays.

Responsibilities:

• Drive store sales to meet or exceed targets.
• Ensure high levels of customer satisfaction and handle customer complaints professionally.
• Recruit, train, and manage store staff, including performance evaluations and scheduling.
• Oversee inventory management, ordering, and stocking of merchandise.
• Manage store budgets, prepare financial reports, and implement cost control measures.
  Ensure compliance with company policies, maintain a safe and clean store environment, and oversee loss prevention.

Requirements:

• Proven experience as a Retail Manager or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused with a strong understanding of customer service principles.
• Analytical and problem-solving skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficient in MS Office and retail management software.
• High school diploma or equivalent; a Bachelor's degree in business administration or a related field is a plus.
  Flexibility to work varied shifts, including weekends and holidays.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career advancement and professional development.
• Employee discounts on store products.

About Chow Tai Fook

Joining Chow Tai Fook Jewellery means stepping into a prestigious legacy that combines artistry and tradition with a modern, confident approach since 1929. For almost 100 years, our dedication to creating the finest designs has held true by weaving together unmatched craftsmanship and authentic heritage. This is made possible by the people and culture we embrace and embody as the leading jewellery company from Asia. We are Chinese house of timeless craft and beauty.

We prioritise employee well-being, offering comprehensive wellness programs designed to support your health in all areas. Our strong focus on career development provides ample opportunities for personal growth, skills enhancement, and advancement. By joining Chow Tai Fook Jewellery, you will be at the forefront of innovation in the luxury retail industry, influencing a global audience through a network of over 7,000 shops worldwide.

We welcome you on our Group's journey to be the most trusted jewellery group that is a lifetime partner for every generation.

Job Responsibilities:

Sales & Client Experience

• Strategically manage and grow VIP clientele, ensuring personalized service and memorable in-store experiences by working with the marketing, and frontline team.
• Oversee all client interactions, including handling of after-sales service and inquiries with discretion, empathy, and professionalism.
• Drive client engagement through the planning and execution of exclusive events, pop-ups, and brand collaborations (e.g., Disney Cruise, HJ, bridal fairs).
• Partner with corporate clients on tailored sales campaigns to elevate brand exposure and expand revenue opportunities.

Retail Operations & Visual Merchandising

• Ensure operational excellence by overseeing daily store activities, from inventory and cash management to compliance with company policies.
• Support new store openings and market expansion, managing timelines, lease negotiations, and vendor coordination to ensure seamless project execution.
• Maintain regular communication with landlords and developers to track space availability, upcoming vacancies, and negotiate favourable terms.
• Assist in managing the brand's multi-channel retail expansion, focusing on both high-street and mall locations, as well as pop-ups and travel retail opportunities.
• Monitor and manage the team incentive scheme to drive motivation and performance.
• Uphold the highest standards of visual merchandising, ensuring store presentation consistently reflects brand aesthetics and seasonal guidelines.
• Oversee product replenishment and stock control to maintain optimal inventory levels.

Retail Standards & Administrations

• Deliver timely and insightful sales and operational reports to support business decisions.
• Manage store audits, and implementation of in-store campaigns by working with the marketing team.
• Act as key liaison with landlords, vendors, and contractors on retail space management and promotional initiatives.
• Champion the implementation and refinement of SOPs to maintain operational consistency and service excellence.
• Conduct regular coaching and training to elevate team performance and uphold brand standards.

Requirements:

• 5 years of experience in luxury or fashion retail, preferably in fine jewellery, watches, or high-end fashion.
• Proven track record of landlord management, with experience in store development.
• Impeccable grooming, communication, and interpersonal skills.
• Strong understanding of retail operations, Microsoft applications and POS systems.

Key Responsibilities:

• Lead, motivate, and train the retail team to achieve sales targets.
• Manage store operations including inventory, merchandising, and promotions.
• Deliver excellent customer service and build strong client relationships.
• Monitor sales performance and implement strategies to boost growth.
• Ensure the store reflects brand standards at all times.

Requirements:

• Proven experience in retail management (beauty industry preferred).
• Strong leadership, communication, and organizational skills.
• Passion for beauty, skincare, and customer engagement.
• Sales-driven mindset with ability to meet and exceed goals.
• Flexible and able to work retail hours, including weekends/public holidays.

Job Scope :

• Assist with opening/closing procedures, staffing schedules, and daily workflow adherence

• Supervise, coach, and train sales associates, fostering high customer service standards and empowering the team to hit sales objectives

• Provide excellent service, manage escalated issues, and uphold a positive brand experience

• Ensure stock levels are maintained, displays are refreshed to highlight functional collections, and merchandise is replenished based on demand

Job Description & Requirements

• HIGHER PAYOUT IN COMMISSION
• OPPORTUNITY FOR CAREER ADVANCEMENT

Responsibilities:

• Perform facial treatments, nail treatment (manicure/pedicure), eyelash extension service or eyebrow embroidery for customers
• Offering product/treatment, advice clients
• Establishing good rapport with clients
• Assist on clients enquiries and requests
• Manage employees

Requirements

• Preferably with experience in providing services such as facial or manicure/pedicure or eyelash extension or eyebrow embroidery.
• Outgoing and pleasant personality
• Love meeting people

Benefits

• Gross salary SGD6000 - SGD8000
• Annual leave and Medical benefits

Location

• Bukit Panjang / Tengah