1,335 Customer Service & Helpdesk jobs in Singapore

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?

As a CSAM , you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
• Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
• You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
• Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
• You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
• You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
• 8+ years relevant work experience within customer industry
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certificationProject Management Institute (PMI) or equivalent Project Management certification
  Prosci or equivalent certification

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Who Are We?

HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.

Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.

Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.

In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy . This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

About the Role:
We are looking for a highly capable and driven Customer Experience and Product Operations Specialist with a strong background in operations. This is not a traditional support role — we are seeking someone who can operate across functions, bring structure to chaos, and push forward initiatives that elevate our end-to-end customer journey. You may come from operations, product, or business roles, but you understand what great customer experience looks like and how to make it happen at scale.

What You Will Do:

• Drive the optimization of customer support workflows, systems, and tools to improve efficiency and service quality.
• Collaborate closely with product, operations, and customer-facing teams to ensure seamless execution and feedback loops.
• Lead initiatives involving automation, process transformation, and the application of AI/tech tools in the CX space.
• Own key operational projects from ideation to rollout — with a focus on impact, execution, and iteration.
• Act as a strong internal advocate for the customer, helping the organization balance experience with scalability.

What We Are Looking For:

• 5+ years of experience in customer experience, operations, or related business functions.
• Proven track record of improving complex service operations or driving impactful projects across teams.
• Strong project management skills with a hands-on, get-things-done mentality.
• Exposure to AI-based support tools, automation, or digital CX transformation is a strong advantage.
• High learning agility, adaptability, and the ability to thrive under pressure in a fast-changing environment.
• Background in tech, e-commerce, gaming, or other fast-paced sectors is preferred.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Do you hold Singaporean Citizenship or Permanent Residency? * Select.

We are required by the Ministry of Manpower to provide statistics on our local and foreign hire numbers.

Will you now or in the future require a working visa sponsorship? * Select.

(Skip if you don't require a working visa sponsorship) Date of birth:

(Skip if you don't require a working visa sponsorship) Place of birth (state/province):

Gaming experiences (e.g. game name, playing hours, highest level) (if any):

Have you, or anyone whom you have a personal relationship with, been engaged in any form of employment with us? * Select.

Are you currently interviewing with HoYoverse or any of its subsidiaries? * Select.

How did you first hear about this job? * Select.

If you chose HoYoverse Employee, HoYoverse Event, or Other in the previous question, please specify here:

Are you open to us reassigning your application to another role? * Select.

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

Reports To: Director of Customer Success

About the Role

The Product Specialist role at AlphaSense lives at the intersection of sales, customer success, and technical support. Product Specialists are tasked with building relationships with prospective clients by providing support and deep technical knowledge to demonstrate the value of AlphaSense while helping to drive adoption. Due to the extensive exposure that Product Specialists have with clients, they’re also in a prime location to partner with our sales and product teams in determining future product developments that will resonate with the market.What You’ll Do

• Customer Support : Product Specialists field support calls, emails, and chats, locally resolving as much as possible. They will port tickets out to appropriate teams when needed and will retain their position as the customer’s point person through resolution.
• Customer Health : The team works hand in hand with account management, speaking with and visiting users to provide training, customizations, and product consultations.
• Growth Initiatives : Assist sales in product pitches and demos. The team also runs trial training calls, making the ability to overcome common objectives and communicate our value proposition essential to success.
• Content generation : Product Specialists identify content that our customers are likely to care about, and package it for distribution by sales and account management. This content should come in the form of timely searches/trends in the market that can be used for demos or email distribution.
• Product Direction : Because of our Product Specialists’ deep understanding of both our product and customers, they are in a position to field feedback and identify product opportunities, and relay that information across the organization (account management, account executives, product, management).

Who You Are

• A client-facing professional with a superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality.
• A skilled communicator who can engage at any level of an organization.
• An energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
• Eager to learn - Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job!
• Able to distill and explain complex issues in simple terms.
• Intrinsically motivated with the ability to contribute to a dynamic and entrepreneurial team culture.
• Strong time management and task prioritization skills.
• Financial Services experience is essential.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on ourCareers page .

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense pleasecontact us. Your security and trust matter to us.

Create a Job Alert

Interested in building your career at AlphaSense? Get future opportunities sent straight to your email.

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile *

Do you require Visa sponsorship to legally work in Singapore, either now or in the future? * Select.

Have you previously been employed by AlphaSense or any of its entities; or by an agency representing AlphaSense? * Select.

The Customer Service Manager at Bianka Panova Academy is responsible for delivering a seamless, positive experience for students, parents, and prospects — from initial inquiry to ongoing academy engagement. This role combines relationship management, process coordination, and service quality improvement to uphold BPA’s reputation for excellence in rhythmic gymnastics education.

Roles & Duties

a. Supervise and lead the customer service department/front office, providing guidance and support to ensure high performance and morale.

b. Monitor and evaluate the performance of the customer service department, setting clear goals and objectives, and providing regular feedback and performance reviews.

c. Identify inefficiencies in customer service processes and workflows, implementing improvements and streamlining procedures to enhance efficiency and effectiveness.

d. Manage escalated customer inquiries or complaints, resolving issues promptly and effectively to ensure customer satisfaction and retention.

e. Implement and enforce customer service policies, procedures, and standards to maintain consistency and quality in service delivery.

f. Analyze customer service metrics and feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience, services, and processes.

g. Develop and implement strategies for collecting and analyzing customer feedback, utilizing insights to drive improvements in products, services, and processes.

h. Collaborate with other departments such as sales, marketing & finance to ensure alignment in customer service initiatives and address customer needs effectively.

i. Oversee and manage the billing process for customers, ensuring accuracy, timeliness, and compliance with billing policies and procedures.

j. Oversee and manage onboarding, and retaining clients; managing the existing client portfolio; selling academy merchandise; and overseeing gymnasts’ participation in events, competitions, camps, and other related activities.

k. Perform other ad-hoc duties as assigned.

Key Responsibilities:

• Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.

• Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.

• Assist customers in scheduling appointments, making changes to appointments, and providing reminders.

• Collaborate with the operation team to ensure customer queries are addressed.

• Maintain patient confidentiality and adhere to data protection regulations.

• Keep records of customer interactions, process customer accounts, and file documents.

• Calling of leads to book appointment and ensure appointment is turned up.

Job Specification:

• 5 working days + 1 alt Sat; 10AM -7PM

• Experience in Beauty, Wellness or Aesthetic industry is a MUST

• Proven customer support experience or experience in beauty services industry.

• Strong messaging and phone handling skills and active listening.

• Familiarity with CRM systems and practices.

• Excellent communication and presentation skills.

Inside Sales Account Manager - VN Market

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

• Provide excellent support experience to customers via all relevant communication channels and interact with customer on the workflow completion as required.
• Participate in peer coaching and review sessions to ensure consistent high-quality work across the team.
• Provide Supervisors and Manager with agents' regular performance feedback.
• Assist with CSAT program by working with the administrators on the delivery of the surveys, evaluating customer feedback received from the surveys.
• Prepare and analyze quality reports for Management review and participate in the design of quality, ensuring to monitor forms and quality standards.
• Provide actionable data to various internal support groups as needed.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and the motivation to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Ability to communicate effectively, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Ability to work with computers and multiple systems, as well as the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Job Segment: Inside Sales, Telemarketing, Marketing Manager, BPO, Sales, Marketing, Operations

This position plays a pivotal role in ensuring seamless operations and customer satisfaction.

Job Description:

· Be the first point of contact for customers, handling service requests and breakdown calls with professionalism and care.

· Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.

· Maintain and update service requests in SAP for streamlined tracking and resolution.

· Monitor job progress, provide regular updates, and ensure timely feedback to customers.

· Prepare, send, and follow up on quotations, ensuring accurate documentation for billing.

· Schedule and manage preventive maintenance tasks to keep equipment running smoothly.

· Collaborate with suppliers to arrange and complete service jobs efficiently.

· Build strong customer relationships by delivering outstanding service and support.

Requirement:

· Knowledge of after-sales processes and truck portfolios.

· Proficient in SAP, Visitour, and MS Office tools.

· Strong time management and multi-tasking abilities.

· Self-motivated and proactive problem solver.

· Excellent communication and negotiation skills.

· Detail-oriented with a focus on accuracy.

· Skilled at managing challenging customer interactions.

· Customer-focused with a service-first mindset.

· High emotional intelligence and empathetic under pressure.

· Positive and resilient in fast-paced environments.

· Diploma holder with extensive customer service experience.

· Fluent in English, both written and spoken.

Working hours:

Mon to Fri 8.15am - 6pm

AlphaDesk is LSEG's Order and Portfolio Management Software. AlphaDesk develops and supports the software for hedge funds and asset managers globally. We are a diverse team with good technical skills, and the quality of our software and client services is at the core of our business.

The Client Services team within AlphaDesk assists our clients in using our software to handle their trading, monitoring, and reporting of their investments. The team works directly with portfolio managers, traders, and operations staff at hedge funds to resolve issues and explain AlphaDesk's capabilities. We regularly hear from clients that our support is industry leading. Our goal is to sustain this reputation by hiring hardworking people and developing their skills to deliver extraordinary support.

In this role you will join the Client Services team and deliver high quality, high touch support to our clients. You will be directly communicating with our clients to support all aspects of the software. You will be the face of the company to our users globally and will be supported internally by domain specialists on the Client Services team. We are a small but fast growing team and this is an unique opportunity to join and deliver industry leading support. It is an immersive role where you will be expected and encouraged to learn on job and begin a meaningful career in financial technology.

Responsibilities:

• Advise clients on all features and capabilities of AlphaDesk software through phone and email support
• Collaborate with clients on workflow solutions and implement in production to streamline their trading and operations
• Develop and apply expertise on all aspects of financial markets to explain functions of AlphaDesk
• Deploy software and resolve technical issues (networking, SQL, FTP, encryption) with software deployment
• Support electronic trading workflows including FIX message problem solving
• Work directly with development to highlight bugs and product improvements. Including testing and delivering upgrades to clients in conjunction with development.
• Identify and implement internal improvements to our client services execution

• An undergraduate degree, preferably with a major in science, business or information technology, or equivalent experience
• From 2 - 5 years experience in customer service, technology, or financial markets
• Knowledge of financial markets, and familiarity with buy side workflows
• Ability to communicate effectively with clients and colleagues
• Great teammate with a consultative approach to problem solving
• Willingness to learning emerging technologies and new software
• Good time leadership skills, and ability to work reliably under time constraints

We would like to remind you that eFinancialCareers is a job board and does not conduct hiring or ask for payment or any financial details as part of the job application process.

If you receive any suspicious messages claiming to be from us or a hiring company, we urge you not to click on any links and not to reply to the message itself.

Instead, please report the message to our support team at .

It is advisable to always verify job offers directly with the hiring company.

More Jobs From London Stock Exchange Group

Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.

TEKsystems (Allegis Group Singapore Pte Ltd)