What Jobs are available for Customer Service & Helpdesk in Singapore?

Customer Success Manager Job Description

You will be working closely with one of the most forward-looking Built Technology organizations in the APAC region. We are seeking a Customer Success Manager to focus on account management for our AI-powered building management solution. As a key member of our customer success team, you'll be responsible for ensuring our customers achieve their desired outcomes and maximizing their long-term value.

Key Responsibilities:

• Account Management: Own the end-to-end relationship for assigned customer accounts. Develop and execute strategic account plans that align with customer goals and ensure satisfaction, retention and growth.
• Relationship Management: Build and maintain strong, trusted relationships with key stakeholders and decision-makers across customer organizations. Act as a strategic advisor understanding their goals, pain points, challenges, and requirements to align our solutions with their business objectives.
• Solution Adoption and Enablement: Guide customers through onboarding, product adoption, and value realization. Deliver training, share best practices, and support ongoing usage of the platform to ensure customers derive maximum value.
• Issue Resolution and Escalation: Serve as the main point of contact for customer inquiries. Proactively manage and resolve issues in a timely and professional manner, coordinating with technical and product teams when necessary.
• Customer Advocacy and Feedback Loop: Gather and provide feedback to internal teams on customer needs, preferences, and pain points, informing product development, contributing to continuous product improvement and customer experience enhancements.
• Customer Onboarding & Implementation Project Management:
  
  Lead and manage the end-to-end onboarding, proof of concept/pilot and implementation projects, ensuring milestones, timelines, and deliverables are met according to agreed plans.
• Account Expansion & Commercial Growth: Identify growth opportunities within accounts by recognizing use cases, unmet needs, and areas for expansion.
• Collaborate with Sales and Commercial teams to drive upsells, renewals, and contract expansions. Track and improve account health using KPIs such as NRR (Net Revenue Retention), CSAT, and adoption metrics.

Requirements:

• Proven Customer Success Experience: At least 2-5 years of experience in customer success, account management, or a related field, preferably in the built environment or technology sectors.
• Strong Relationship Building Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Customer-Centric Mindset: A customer-focused approach, prioritizing customer satisfaction and success above all else.
• Analytical and Problem-Solving Skills: Ability to analyze customer data, identify trends, and develop solutions to complex problems.

Nice to Have:

• Industry Knowledge: Familiarity with the built environment sector, including building management, real estate development, and facilities management.
• Technical Knowledge: Understanding of building management systems, IoT sensors, and other relevant technologies.
• Data Analysis & Visualization: Proficient in analyzing raw customer or operational data to identify insights and develop compelling use cases. Able to translate complex data into clear, actionable visual stories using tools like Tableau or Power BI for effective customer communication and engagement.

What We Offer:

• Competitive Compensation: Salary, bonus, and benefits package that rewards performance and drives growth.
• Opportunity for Growth: A fast-growing company with a cutting-edge product, offering opportunities for professional development and advancement.

We are seeking a Customer Service Manager (APAC) for our client in the design & engineering space expanding into Singapore. This position supports the Senior Strategic Business Development Manager and Account Managers across the Asia Pacific and Middle East regions, playing a key role in launching and growing operations in Singapore. With a strong focus on customer service, you'll be empowered to wear multiple hats, take initiative, and make a real impact from day one. If you thrive in dynamic environments and want to be part of a growth journey, this role is for you

Responsibilities:

• Champion a culture of safety by maintaining 100% compliance with safety protocols
• Collaborate with Account Managers to prepare accurate and competitive sales quotes
• Manage incoming inquiries and convert them into actionable sales opportunities
• Provide product-based pricing and quoting support to customers
• Help achieve Service Center revenue goals through effective sales coordination
• Assist in the setup of new customer accounts and support accounts receivable follow-up
• Maintain accurate account records by coordinating with Sales and Service teams
• Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment
• Conduct proactive outreach to current and potential customers to drive growth
• Build strong, trust-based relationships with both internal teams and external stakeholders
• Deliver responsive technical and service support to customers and internal staff

Requirements:

• Diploma or equivalent education required; degree preferred (especially in Engineering)
• 5-10 years of industrial sales/customer service experience
• Team player with strong customer service orientation
• Ability to work well in a fast-paced, startup environment
• Professional demeanor with customers and colleagues
• Self-motivated with good organizational skills
• Effective verbal and written communication
• Solid math skills for basic and advanced calculations (including fractions and decimals)
• Computer literacy in MS Word, Excel, email, and internet use
  Ability to quickly learn and use company systems

Interested candidates may email your resume to Alycia Lim )

We regret to inform that only shortlisted candidates will be notified.

Alycia Lim Hui Choo

EA License No.: 23S2032 | R

ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.

Today's attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want. But all of that movement is visible on the network. if you can see it.

By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, ExtraHop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.

Do you want to work with a platform and technology where you can help customers solve critical business problems? Do you enjoy and excel at building lasting customer relationships? As a member of our Customer Success team, you'll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. At ExtraHop, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies. With us, you'll deliver solutions that customers previously thought infeasible or impossible to solve. Join us and you'll find we have a supportive home team, great customers, and a product that customers love.

Key Responsibilities

The ExtraHop Customer Success team focuses on successful outcomes for our customers. As a Customer Success Manager III, you will play a leading role in accomplishing the following goals:

• Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment.
• Secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services.
• Engage ExtraHop end-users to provide targeted assistance and enablement.
• Assist in assessing customer needs and coordinate high-value services such as ExtraHop Professional Services and advanced training.
• Lead and facilitate new customer's initial onboarding and introduction to ExtraHop.
• Assess and document customer health and maturity levels to improve customer engagement strategy.
• Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community.
• Assist and contribute to ExtraHop's Voice of Customer activities and provide influential input on product and service roadmap priorities.
• Work with a diverse cross-section of ExtraHop's business units and represent customer needs and expectations.
• Champion customer needs and opportunities for product enhancement with ExtraHop development teams.
• Develop and maintain Customer Success Plans documenting customer's desired outcomes and value expectations.
• Promote customers' use of our community platform and self-service capabilities.
• Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders.
• Recognize organic opportunities for expansion/growth and engage the Sales team to pursue.
• Host and conduct recurring customer meetings, working sessions, and Business Reviews with customers.
• Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product, and Support.

Required Qualifications

We're looking for a seasoned Customer Success Manager who can help us grow to the next level as a company. As a starting point for this position, you'll need the following background:

• Four-year college degree, preferably in a technical field such as management information systems or information technology.

Skills and Competencies

• Work cooperatively with others within the organization and other cross-functional stakeholders.
• Work well in fast-paced, high-stress environments.
• Has predictable, reliable attendance.
• Effective communication skills, both verbal and written.
• Excellent attention to detail.
• Demonstrated ability to work flexibly, both with independent initiative and judgment as well as execute established Customer Success programs consistently and accurately.
• Basic knowledge of networking principles (layers 2 through 4 of the OSI model) and application protocols (e.g., HTTP, TNS TDS, CIFS, NFS, and DNS).
• Experience with project management is a plus.
• Data interpretation experience using the ExtraHop platform is a plus.
• Experience in Enterprise IT application or networking support is a plus.
• Experience working with Channel Partners.
• Proficient user of CRM or similar.
• Intermediate-level skills with Microsoft Excel, familiar with formulas and basic data manipulation & analysis.

ABOUT EXTRAHOP:

ExtraHop empowers enterprises to stay ahead of evolving threats with the most comprehensive approach to network detection and response (NDR). Since 2007, the company has helped organizations across the globe extract real-time insights from their hybrid networks with the most in-depth network telemetry.

ExtraHop NDR uniquely integrates network threat detection, network performance management (NPM), intrusion detection (IDS), and packet forensics into a single console with 100GB+ sensors, real-time decryption, and cloud-scale machine learning - delivering complete network visibility, unmatched context for data-driven security decisions, and improved SOC productivity.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We are the only NDR vendor recognized as a leader by all major analyst firms including the 2024 Gartner Magic Quadrant for Network Detection and Response, the 2023 Forrester Wave for Network Analysis and Visibility, the 2024 IDC Marketscape for NDR, and the 2024 Gigamon Radar Report for Network Detection and Response.

OTHER BENEFITS:

Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model

Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today

To learn more, visit or follow us on LinkedIn.

Create a Job Alert

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WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

Scaled CSMs work with customers in proactive and reactive 1:1 interactions and through 1:many programs to target specific customer groups with automated digital outreach. Our Scaled CSM team manages a higher volume of customers using a team-based approach and leveraging data-driven programs and effective playbooks to support customers with the timely and relevant resources throughout their journey. We're looking for an experienced Senior Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.

• • Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization
• Use your in-depth knowledge of WalkMe's technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting
• Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to WalkMe builders, adapting communication to suit each audience
• Actively monitor and measure your impact towards growing customer health, product adoption, and revenue
• Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities
• Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes
• Run 1:many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format
• Identify trends for common customer challenges and actively suggest ways to address them

• • 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS company.
• Experience in a scaled customer engagement model, managing a larger book of business using playbooks, automated communications, and one-to-many engagement strategies.
• Comfort with technically complex products—ability to quickly learn and advise customers on software solutions. Prior experience with WalkMe is strongly preferred.
• Strong problem-solving skills, with the ability to offer real-time technical guidance and solution recommendations.
• Excellent communication and relationship-building abilities, capable of engaging with a wide range of customer personas, from executives to hands-on product users.
• Data-driven mindset, leveraging insights to proactively drive adoption, mitigate risk, and identify expansion opportunities.
• Ability to work independently and cross-functionally, collaborating with sales, marketing, and product teams to enhance the customer experience.
• Multilingual abilities are highly valued. Proficiency in Japanese is preferred but not required.
• Must be able to work 3 days per week in office.

• • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe's annual Wellness Month every July—because your well-being matters all year long.
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region
• SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

Our job titles may span more than one career level. The OTE for this role is between $140,000 and $150,000 SGD including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

YOUR ROLE

The incumbent will be part of a larger team within the logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

WHAT YOU WILL BE DOING

• Maintain inventory accuracy in customer's WMS system
• Data compilation & reconciliation related reports
• Accurate monthly billings
• Achieve & maintain consistent service specific key performance indicator
• Provide good customer services at all times
• Conduct regular cycle count or annual stock take
• Lead a team of Customer Service Officers & Warehouse personnel to fulfil commitment to customers
• Lead key contact for customer in logistics related fields
• Prompt reply for customers' queries
• Proactive to implement customer specific improvement program

Team management:

• Ensure and monitor team compliance to the CEVA's Code of Conduct and Company's regulations
• Ensure team's understanding and implementation on CEVA's Values in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You'll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members' issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.

Who are we looking for?

• Candidate must possess at least a GCE 'N' levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Additional Information:

• Working Location: Bedok
• Working Hours: Rotational Shift from 8am to 8pm (5 days per week including weekend and public holidays; 44 hours per week)
• 9 weeks training and required to pass certification
• Salary Package: Basic Salary + Monthly Incentive + Shift Allowance
• Commencement Date: 10 Nov 2025

*Only shortlisted candidate will be notified

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

• Well Established Company
• Basic $4,500 - $6,000 + VB
• Working location: Ubi
• Working Days: 5.5 days (alternate Saturday)
• Working Hours: 8.30am – 6.00pm / 8.30am – 12.30pm

• Aftersales Customer Service

• Manage daily customer service operations, ensuring smooth processes and high service quality.

• Guide and support the team, providing regular feedback to maintain performance standards.
• Ensure compliance with company policies and service procedures.

• Customer Satisfaction Management

• Work closely with the Aftersales team to define service goals and KPIs (e.g., survey scores, response times, participation rates).

• Conduct Customer Experience Surveys (CEM) via the principal's online platform.
• Review and analyze feedback, coordinating follow-ups with relevant teams.

• Complaint Handling & Service Improvement

• Handle and resolve customer complaints in a timely and professional manner.

• Analyze complaint trends and service data to recommend improvements.
• Support the Service Manager in implementing customer service enhancement initiatives.
• Identify root causes of customer dissatisfaction and propose long-term solutions.
• Represent the company in meetings with customers to resolve complex issues.

• Serve as a single point of contact for complaints involving multiple departments.

• Other ad hoc duties as assigned.

Job Requirements:

• Minimum 3 years of experience in customer service, aftersales support, or customer experience roles, preferably in the Automotive / Automobile Industry.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R

EA Recruitment Pte Ltd

EA License No: 21C0492

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Thai, or Bahasa (Indonesia) Speaker

As a Solution Sales Specialist for SAP Customer Experience (CX) in Southeast Asia, you will drive revenue growth by providing strategic SAP CX solutions (Commerce, Sales, Marketing, Customer Data, and Service) that support clients' digital transformation goals. Based in Singapore, you will focus on business development across the SEA region, working closely with internal teams and partners to deliver exceptional customer experiences.

Key Responsibilities:

• Sales Strategy & Execution: Develop and execute sales strategies to meet revenue targets for SAP CX in SEA. Identify new business opportunities and manage existing accounts.
• Solution Expertise: Serve as a trusted advisor, conducting presentations and demonstrations to highlight the value of SAP CX solutions aligned to clients' needs.
• Relationship Management: Build and maintain relationships with key decision-makers, ensuring successful solution deployment and customer satisfaction.
• Partner Collaboration: Work with SAP ecosystem partners to co-drive opportunities and enhance market reach.
• Sales Operations: Forecast revenue accurately, track sales progress, and maintain CRM data for pipeline visibility.

Qualifications:

• Experience: 5+ years in solution sales, with expertise in SAP CX or CRM enterprise software. SEA market experience is preferred.
• Education: Bachelor's degree in Business, Marketing, IT, or a related field; MBA or SAP certifications are a plus.
• Skills: Strong communication, negotiation, and CRM proficiency, with the ability to manage complex sales cycles and work autonomously
• Language : English, Thai, or Bahasa (Indonesia)

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Position Summary

• Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor.
• Drives result by developing and executing short term action plans and long-term strategies.
• Leads brand initiatives to create an excellent Associate and customer experience while meeting and exceeding company productivity standards.

Roles & Responsibilities:

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:

• Foster a customer-centric culture, where the full energy and activity of store team are focused on delivering highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Owns the customer experience throughout the total store
• Maximises sales potential by spending 80% of scheduled time on the sales floor
• Demonstrates excellent customer sales lead (CSL) behaviours while owning 10-12 segments per week
• Owns Best at Bras with a focus on current selling strategies
• Supports, models and enhances all selling and sales support behaviours to ensure a seamless customer experience
• Analyses customer experience reports and insights and mobilizes the team accordingly
• Promote ownership and accountability for category management
• Understands and adheres to and reinforces company and brand standards
• Gains business insights and creates SMART action plans that improves execution and results in partnership with category manager
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained
• Leads strategic planning of brand guide with category managers and partners with brand delivery team to ensure high level of visual merchandising execution
• Creates an awareness of and builds capabilities in loss prevention by fostering a culture of integrity and connecting the links between customer service, associate engagement and shrink.