583 E Commerce & Social Media jobs in Singapore
Strategist (Campaign & Social Media)
Posted today
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Job Description
Get AI-powered advice on this job and more exclusive features.
We’re looking for a sharp, culturally-aware and digitally-savvy Strategist to join our creative team. You will be responsible for uncovering insights, shaping brand narratives, and developing effective strategies across campaigns, social media, and digital platforms. You'll work closely with the creative and account team, and media partners to ensure our work is grounded in insight and delivers meaningful impact.
Key Responsibilities:
- Develop Strategy Frameworks for integrated campaigns – from digital to traditional channels.
- Lead the development of social media strategies , including content pillars, channel planning, and audience targeting.
- Conduct research and audience analysis to identify cultural, category, and consumer insights.
- Work with our Account team to translate insights into compelling creative briefs that inspire ideation and storytelling.
- Work alongside creative teams and media partner to ensure alignment between strategy, execution, and amplification.
- Evaluate and optimize ongoing campaigns using performance metrics and social listening tools.
- Keep abreast of trends, innovations , and shifts in digital behavior, especially in the social media landscape.
- Facilitate workshops and client presentations , confidently communicating strategic thinking and rationale.
- Contribute to new business pitches with thought-provoking insights and strategic angles.
Requirements:
- 2–5 years’ experience in a strategic, planning, or digital marketing role (agency).
- Strong understanding of brand strategy, social media platforms , and digital ecosystems.
- Ability to identify actionable insights through qualitative and quantitative research .
- Experience with social analytics tools (e.g. Sprinklr, Brandwatch, Meta Insights, TikTok Analytics).
- Excellent communication and presentation skills.
- Strong cultural awareness and a curious mind – you love observing trends and shifting behaviors.
- Collaborative mindset with the ability to work cross-functionally in a fast-paced environment.
- Familiarity with Singapore and/or Southeast Asia’s digital and social media culture is a plus.
- Experience in content marketing or influencer strategy
- Familiarity with media planning basics
- Background in copywriting, design is a bonus
- Seniority level Mid-Senior level
- Employment type Other
- Job function Business Development and Sales
- Industries Advertising Services
Referrals increase your chances of interviewing at Splash Productions Pte Ltd by 2x
Get notified about new Strategist jobs in Singapore .
Account Strategist, Google Customer Solutions Content Strategist, Singapore & Thailand (Contract) Global Brand Strategist Lead - Late-stage Fintech Senior Manager – Strategic Support – Corporate Strategy – APAC Traffic Growth Strategist, Regional Brand & Growth Marketing Partnership Assistant Manager - Online Marketing, Regional Brand & Growth MarketingWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSocial Media & Content Executive
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Direct message the job poster from Lenskart.com
Plan, create, and schedule original content across Lenskart Singapore’s TikTok, Instagram, and
YouTube channels—balancing trends, brand goals, and local relevance.
- Be Our On-Screen Talent
Represent Lenskart Singapore in fun, relatable, and engaging video content. You should
be confident on camera and able to bring energy to every shoot.
- Content Production & Video Editing
Ideate, produce, and edit social-first content videos that resonate with our target audience. You are expected to be offsite on shoots or/and in stores to create content.
- Graphic Design (Bonus)
Help elevate visuals beyond video when needed.
- Analytics & Reporting
Monitor media performance, update dashboards, and assist in pulling relevant data to
support content decisions and marketing strategies.
What We're Looking For
- Detail-Oriented: You check things twice and execute with confidence
- Thrives in Chaos : You're energised by the ever-changing pace of startup life and can switch gears easily.
- A Natural On Camera : You enjoy being in front of the camera and know how to engage an audience.
- Office-Based, Team Player : You’ll be working in our Singapore office 5 days a week to collaborate closely with marketing and creative teams.
- Bachelor’s Degree : Communications and/or marketing-related is preferred.
Bonus Skills:
- Adobe Premiere Pro (preferred) or CapCut (acceptable)
- Photoshop/Illustrator experience is a huge plus
- Above-Market Compensation: We value your contribution and offer a competitive salary package.
- Comprehensive Health & Hospital Insurance: Your well-being is important to us.
- Free Pair of Glasses Annually: Style and vision—on us.
- Seniority level Entry level
- Employment type Full-time
- Job function Business Development and Sales
- Industries Technology, Information and Internet
Referrals increase your chances of interviewing at Lenskart.com by 2x
Get notified about new Content Executive jobs in Singapore .
Corporate Communications Executive - Regional Marketing Regional Corporate Communications Executive - Regional Marketing Marketing & Partnership Executive (Asia and Indian Market) Public Relations Executive - Regional Marketing (Campus Hiring 2025) Senior Creative Content Production Executive Executive (5 days, Central, ID: S-QVVRWRR6) Content Writer Intern - Seller Education (Fall 2025) Executive, Membership Marketing (Communications) Digital Executive / Senior Digital Executive Marketing Communications Executive - Singapore Marketing Campaign Analytics Executive - Regional Marketing eStore Marketing Executive (Dotcom Management) (2yrs Contract) Assistant Manager / Manager (Content & Standards) - Proficient in Malay Marketing and Communications Executive - Singapore Deputy Manager, Communications and Content Senior Marketing Communications Executive TikTok LIVE - Content Quality Assurance Specialist (Bahasa Indonesia Speaking)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSearch Engine Marketing Specialist China Digital Marketing 26-August-2025
Posted today
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Job Description
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
- To manage and optimize existing Advertisement campaign components including, but not limited to – Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc.
- To help create and implementation of campaign strategies including keyword research and analysis.
- To create performance reports with recommendations for improvements.
- Tracking of funds in account and maintaining conversation.
- Knack of implementation new technologies automation capabilities that enhance SEM efforts.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
- Candidate must possess at least a Bachelor's Degree in any field.
- Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Has strong communicative skills and a flair for selling creative market solutions
- Passionate about sales and has a genuine interest for online marketing
- Has strong communicative skills and a flair for selling creative market solutions
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of supporting market
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit for more info.
Job Segment: SEM, BPO, Interactive Marketing, Online Marketing, Advertising, Marketing, Operations
Strategist (Campaign & Social Media)
Posted today
Job Viewed
Job Description
We’re looking for a sharp, culturally-aware and digitally-savvy Strategist to join our creative team. You will be responsible for uncovering insights, shaping brand narratives, and developing effective strategies across campaigns, social media, and digital platforms. You'll work closely with the creative and account team, and media partners to ensure our work is grounded in insight and delivers meaningful impact.
Key Responsibilities:
- Develop Strategy Frameworks for integrated campaigns – from digital to traditional channels.
- Lead the development of social media strategies , including content pillars, channel planning, and audience targeting.
- Conduct research and audience analysis to identify cultural, category, and consumer insights.
- Work with our Account team to translate insights into compelling creative briefs that inspire ideation and storytelling.
- Work alongside creative teams and media partner to ensure alignment between strategy, execution, and amplification.
- Evaluate and optimize ongoing campaigns using performance metrics and social listening tools.
- Keep abreast of trends, innovations , and shifts in digital behavior, especially in the social media landscape.
- Facilitate workshops and client presentations , confidently communicating strategic thinking and rationale.
- Contribute to new business pitches with thought-provoking insights and strategic angles.
Requirements:
- 2–5 years’ experience in a strategic, planning, or digital marketing role (agency).
- Strong understanding of brand strategy, social media platforms , and digital ecosystems.
- Ability to identify actionable insights through qualitative and quantitative research .
- Experience with social analytics tools (e.g. Sprinklr, Brandwatch, Meta Insights, TikTok Analytics).
- Excellent communication and presentation skills.
- Strong cultural awareness and a curious mind – you love observing trends and shifting behaviors.
- Collaborative mindset with the ability to work cross-functionally in a fast-paced environment.
- Familiarity with Singapore and/or Southeast Asia’s digital and social media culture is a plus.
- Experience in content marketing or influencer strategy
- Familiarity with media planning basics
- Background in copywriting, design is a bonus
- Seniority level Mid-Senior level
- Employment type Other
- Job function Business Development and Sales
- Industries Advertising Services
Referrals increase your chances of interviewing at Splash Productions Pte Ltd by 2x
Sign in to set job alerts for “Strategist” roles. Account Strategist, Google Customer Solutions Content Strategist, Singapore & Thailand (Contract) Global Brand Strategist Lead - Late-stage Fintech Senior Manager – Strategic Support – Corporate Strategy – APAC Traffic Growth Strategist, Regional Brand & Growth Marketing Partnership Assistant Manager - Online Marketing, Regional Brand & Growth MarketingWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCreative Executive (Branding & Social Media)
Posted today
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Here at GINLEE Studio , we’re all about Making Fashion Matter .
We are looking for a Creative Executive to join our expanding team. This role is key in shaping how our brand connects with audiences across platforms. You will be responsible for creating compelling content, driving brand awareness, and supporting sales through strong storytelling and visual communication.
Job Scope
- Develop and execute creative campaigns that strengthen brand identity across digital and offline touchpoints
- Manage and grow GINLEE and MAKE social media channels (Instagram, TikTok, LinkedIn, etc.) to drive engagement and brand awareness
- Conceptualise, design, and produce creative content (visuals, videos, copywriting) for campaigns, social media, website, and newsletters
- Collaborate with retail and marketing teams to deliver sales-driven promotional campaigns
- Track, analyse, and report on content performance to refine future strategies
- Ensure brand consistency across all creative output, from social media to in-store materials
- Support events, photoshoots, and brand collaborations with creative direction and execution
- Strong understanding of branding and storytelling in fashion/lifestyle context
- Hands-on experience with social media management and content creation
- Proficiency in design and editing software (Adobe Creative Suite, Canva, video editing tools, etc.)
- Analytical and data-driven mindset for evaluating campaign performance
- Strong copywriting skills with an eye for visual aesthetics
- Able to manage multiple projects and deadlines effectively
- Learner mindset with curiosity to explore new creative trends
- Passion for fashion, branding, and digital culture
- Videography skill is a Plus
- Proactive, resourceful, and organised
- Collaborative team player with excellent communication skills
Director of Revenue & E-commerce
Posted today
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Job Description
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We are seeking an accomplished Director of Revenue and E-Commence who will play an integral role as part of the team for the Mandai Rainforest Resort by Banyan Tree.
The incumbent will play a strategic role by formulating revenue management strategies, including developing pricing and setting up revenue management systems.
The Director of Revenue and E-Commence will be responsible for maximizing the Resort’s revenue through analyzing market trends, implementation of strategic revenue management strategies, management of room rates, and collaborating with other departments to achieve financial targets.
Key Responsibilities
- Drive achievement of room rate, yield and conversions targets.
- Formulate revenue strategies by monitoring and analyzing occupancy, managing overbookings, tracking promotional offers and other related data points.
- Lead revenue meetings, and generate reports and analyses needed for these meetings.
- Responsible for managing all third-party distributors to ensure compliance with the Resorts’ standards and rules.
- Provide guidance and upskill our Reservations and Front Office on sales and marketing competencies.
- Prepare and complete regular and ad-hoc reports and take on special projects, including market and business analysis.
Job Requirements
- Bachelor’s Degree or full professional qualification in Business Administration, Hospitality Management or a related field
- 7 to 10 years’ experience in revenue management, preferably in the hospitality industry.
- Proven track record in developing and implementing effective revenue management strategies, preferably a similar capacity and in prime cities in hotels of similar standards.
- Strong interpersonal, communication and organizational skills.
- Able to handle matters independently, and able to exercise self-motivation to enroll and complete projects on his/her own.
- Seniority level Director
- Employment type Full-time
- Job function Business Development
- Industries Hospitality
Referrals increase your chances of interviewing at Mandai Rainforest Resort by Banyan Tree by 2x
Get notified about new Director of Revenue jobs in Singapore, Singapore .
Global Account Director (CPG), Global Accounts Director, Revenue Planning, Reporting & Analytics - Asia Pacific Net Revenue Management (NRM) and Go To Market (GTM) Director, APAC Strategic Accounts Director AKA (ANZ, Korea, ASEAN) Senior Director, Partner Account Management Sales Director, Cash Business Development SG Director, Renewals and Enterprise Agreement Sales, JAPAC Activation GTM Director, AI Workforce, ASEANNorth West Community Development Council, Singapore 5 days ago
Associate Director, Asia Pacific Channel VSL Activation GTM Director, AI Workforce, ASEANSouth West Community Development Council, Singapore 5 days ago
Director of Sales (Orchard Cluster - VHSO, TQH, RHS, ORH) Account Director, Talent Solutions (Bahasa Indonesia) Activation GTM Director, AI Workforce, ASEANWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTrading UX Strategist
Posted 1 day ago
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Job Description
1 month ago Be among the first 25 applicants
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Job Responsibilities
- Define UX strategies and propose improvements grounded in user research and trading domain knowledge
- Collaborate with Product, Engineering, and Data teams to ensure experience solutions are feasible and aligned with business objectives
- Translate complex trading data into clear, user-friendly portfolio management and data visualization experiences
- Continuously evaluate user experience through feedback, behavioral analytics, and market research to inform experience improvements
- Collaborate cross-functionally (Marketing, Sales, Operations, Compliance, Legal) to align experience strategy with broader business goals
- Work closely with Product, Engineering, and Data team to ensure experience strategy is effectively translated into product featuresQualifications:
- Bachelor’s or Master’s degree in a relevant field (Design, Human-Computer Interaction, Computer Science, or related)
- Strong knowledge of user experience principles, user research methodologies, and experience strategy
- Proven experience working on crypto, trading, or fintech products, especially involving portfolio management or analytics features
- Familiarity with the Philippines and/or global crypto markets is a plus
- Ability to translate complex financial or trading data into user-friendly experiences
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact. Seniority level
- Seniority level Not Applicable
- Employment type Full-time
- Job function Business Development and Sales
Referrals increase your chances of interviewing at Coins.ph by 2x
Get notified about new Strategist jobs in Singapore, Singapore .
Account Strategist, Google Customer Solutions Content Strategist, Singapore & Thailand (Contract) Traffic Growth Strategist, Regional Brand & Growth Marketing Partnership Assistant Manager - Online Marketing, Regional Brand & Growth Marketing Global Brand Strategist Lead - Late-stage Fintech Senior Manager – Strategic Support – Corporate Strategy – APACWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrBe The First To Know
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Manager, Regional E-commerce Operations
Posted 1 day ago
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Job Description
Join to apply for the Manager, Regional E-commerce Operations role at SEPHORA
Join to apply for the Manager, Regional E-commerce Operations role at SEPHORA
Get AI-powered advice on this job and more exclusive features.
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).
Manager, Regional E-commerce Operations
As the Manager, E-commerce Operations, you will report to the Regional Director of Digital Onsite Experience and will lead Sephora’s APAC E-commerce platform operation team, ensuring exceptional platform efficiency and operation excellence to support elevated customer experience and business growth. This role is ideal for a growth-oriented and data-driven professional, who is passionate about E-commerce platform growth.
You will shine here if you enjoy…
E-commerce Platform Funnel Efficiency Ownership
- Driving E-commerce platform end-to-end funnel efficiency with overall onsite assets strategy and uplift plan, working closely with Stakeholder and Market Teams
- Identifying opportunities to improve platform funnel efficiency, proposing and driving the uplift action plan through agile way of working with other regional teams
- Partnering with Product / Tech / Data Team to prioritize and implement tools and features that are essential to drive funnel efficiency
- Working with the Analytics Team to establish a robust measurement framework; monitoring onsite data performance across markets, tracking KPIs, and implementing optimization actions as needed
- Conducting onsite performance reviews with countries, sharing best practices and following up on action plans
- Collaborating with Campaign, Merchandising, Marketing and Supply Chain teams to create & optimize compelling campaigns that delight and excite our customers
- Leading and growing a high-performing E-commerce operation team, fostering a data-driven and excellence-oriented mindset
- Building team capabilities in optimizing homepage / landing page assets, conversion funnels, and campaign execution to enhance user experience and engagement
- Overseeing day-to-day platform back-end operation activities; leveraging tools and automation to streamline and improve operational processes; developing operation guidelines, process SOPs, checklists and playbooks to share with markets
- Working closely with BPO vendor team on day-to-day operation activities, monitoring work deliverable quality and SLAs, establishing process governance and resolving escalations timely
- Cultivating a data-driven approach within the platform operation team to innovate and continuously improve ways of working with key stakeholders
Tech Feature Requirements and Prioritization
- Identifying and recommending product / tech requirements to drive onsite funnel and operation efficiency
- Providing business insights to support requirements prioritization and influence the tech roadmap, ensuring alignment with strategic goals
- Developing and implementing best practices for feature utilization with markets
- Maximizing ROI on digital tools and technologies, including newly launched and existing tech features
- Supporting POC, Pilot and A/B testing initiatives to measure feature performance and provide feedback for enhancement plans
We would love to hear from you if you are/have…
- Proven 8-10 years of experience in E-commerce operation roles within a fast-paced, consumer-facing environment
- Familiar with front-end E-commerce channel management and back-end E-commerce operations process
- Excellent strategic thinking, business acumen and data analysis skills with a track record in delivering business growth
- Experienced team leader (with a minimum of 3 years in a team leadership role) with good stakeholder management skills
- Proactive, resilient and agile in driving digital transformation and innovation
Here, you will find:
- Community , in which authenticity is embraced, and the strength of our differences fuels our collective spirit
- Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
- Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference
It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Seniority level- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Retail
Referrals increase your chances of interviewing at SEPHORA by 2x
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Retail Assistant Store Manager (DORS at Design Orchard) Retail Operations Manager (Southern Region) (Travel Retail APAC) - Retail Learning & Consumer Experience Manager Store Manager / Assistant Store Manager (Luxury Retail)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrE-commerce Manager
Posted 1 day ago
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Job Description
About Gain City
At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.
About the Role
We are looking for a proactive and strategic E-commerce Manager to lead the vision, growth and execution of Gain City’s online business across marketplaces, brand.com and social commerce platforms
Key Responsibilities
· Drive the overall e-commerce strategy and execution to achieve business KP/s such as sales revenue, traffic, ROAS, and customer satisfaction.
· Oversee account management with key platforms like Lazada, Shopee, and TikTok, including annual planning and campaign negotiations.
· Lead collaboration across marketing, sales, IT and customer service to optimize digital performance and user experience.
· Manage vendor relationships, platform contracts, and third-party solution providers.
· Track, report and analyze performance through dashboards and KPls.
· Forecast revenue and set sustainable budgets in collaboration with the Marketing Director.
· Guide and train the team through playbook development and best practices in e-commerce.
· Spearhead the enhancement of the Gain City mobile application for better UX.
· Lead the e-commerce customer service team (local and overseas)
· Stay updated on industry trends to innovate and strengthen our competitive positioning.
Qualifications and Requirements
· Bachelor's degree in Business, Marketing, E-commerce or related field.
· At least 8 years of experience, with 5 years in e-commerce and 3 years in a managerial role.
· Strong knowledge of e-commerce channels, digital marketing, and marketplace operations.
· Experience in SEO, Google Analytics, and e-commerce tools like Magento, Navision, Dot Digital, and Figma.
· Excellent communication, project management, and stakeholder management skills.
· Omnichannel and 020 experience in direct-to-consumer business is preferred.
· Highly adaptable, proactive, and collaborative with a strong sense of ownership.
What We Offer
At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.
Join Our Team
If you are passionate about e-commerce and ready to take on a leadership role in a dynamic, fast-paced environment, we encourage you to apply. This is a unique opportunity to shape the digital future of a trusted household brand and make a tangible impact across multiple online platforms.
Note
Only shortlisted candidates will be notified
Manager, Regional E-commerce Operations
Posted 1 day ago
Job Viewed
Job Description
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).
Manager, Regional E-commerce Operations
As the Manager, E-commerce Operations, you will report to the Regional Director of Digital Onsite Experience and will lead Sephora’s APAC E-commerce platform operation team, ensuring exceptional platform efficiency and operation excellence to support elevated customer experience and business growth. This role is ideal for a growth-oriented and data-driven professional, who is passionate about E-commerce platform growth.
You will shine here if you enjoy…
E-commerce Platform Funnel Efficiency Ownership
- Driving E-commerce platform end-to-end funnel efficiency with overall onsite assets strategy and uplift plan, working closely with Stakeholder and Market Teams
- Identifying opportunities to improve platform funnel efficiency, proposing and driving the uplift action plan through agile way of working with other regional teams
- Partnering with Product / Tech / Data Team to prioritize and implement tools and features that are essential to drive funnel efficiency
- Working with the Analytics Team to establish a robust measurement framework; monitoring onsite data performance across markets, tracking KPIs, and implementing optimization actions as needed
- Conducting onsite performance reviews with countries, sharing best practices and following up on action plans
- Collaborating with Campaign, Merchandising, Marketing and Supply Chain teams to create & optimize compelling campaigns that delight and excite our customers
Team Leadership in Building Platform Operation Excellence
- Leading and growing a high-performing E-commerce operation team, fostering a data-driven and excellence-oriented mindset
- Building team capabilities in optimizing homepage / landing page assets, conversion funnels, and campaign execution to enhance user experience and engagement
- Overseeing day-to-day platform back-end operation activities; leveraging tools and automation to streamline and improve operational processes; developing operation guidelines, process SOPs, checklists and playbooks to share with markets
- Working closely with BPO vendor team on day-to-day operation activities, monitoring work deliverable quality and SLAs, establishing process governance and resolving escalations timely
- Cultivating a data-driven approach within the platform operation team to innovate and continuously improve ways of working with key stakeholders
Tech Feature Requirements and Prioritization
- Identifying and recommending product / tech requirements to drive onsite funnel and operation efficiency
- Providing business insights to support requirements prioritization and influence the tech roadmap, ensuring alignment with strategic goals
- Developing and implementing best practices for feature utilization with markets
- Maximizing ROI on digital tools and technologies, including newly launched and existing tech features
- Supporting POC, Pilot and A/B testing initiatives to measure feature performance and provide feedback for enhancement plans
We would love to hear from you if you are/have…
- Proven 8-10 years of experience in E-commerce operation roles within a fast-paced, consumer-facing environment
- Familiar with front-end E-commerce channel management and back-end E-commerce operations process
- Excellent strategic thinking, business acumen and data analysis skills with a track record in delivering business growth
- Experienced team leader (with a minimum of 3 years in a team leadership role) with good stakeholder management skills
- Proactive, resilient and agile in driving digital transformation and innovation
Here, you will find:
- Community , in which authenticity is embraced, and the strength of our differences fuels our collective spirit
- Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
- Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference
It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
#J-18808-Ljbffr