350 Loss Prevention jobs in Singapore

Additional Information

Job Number

Job CategoryLoss Prevention & Security

LocationCourtyard by Marriott Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore,

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.

Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

ROLE TITLE: LOSS PREVENTION OFFICER

General Descriptions

Minimize theft and fraud, mitigate inventory loss and cash loss by educating our team, conducting regular risk assessments, perform on-site on-the-ground inspection and patrol, store/warehouse checks, be present physically in the store during night works to prevent inventory and monetary loss.

• Able to work at night, being physically on-site in the stores during night works

• To work closely with Company on Security of retail stores and warehouse

• Monitor checkout operations frequently and ensure cash handling procedures are complied

• Experience in organizing, conducting patrol, inspection and security checks

• Oversee in-house security matters, enforcing security measures at retail outlets.

• To maintain & upkeep daily records, assist in investigation of incidents & make police reports

• Monitoring & checking of CCTV of all outlets

• Liaise with vendor on CCTV issues

• Work closely with Company Management on theft prevention

• Any other Ad-Hoc duties assigned by Management

Requirements :

• ITE/'N' Level or equivalent

• 2 years of relevant experience in handling loss prevention for retail chain stores

• Well versed on the standard requirement procedures

• Must be able to converse & understand English and Mandarin

• To cover 50 stores within a calendar month

• Shift work- Rotating shifts from 10am to 6pm and 2pm to 10pm, 10pm to 6am (or timing as and when assigned), 6 days per week, inclusive of Sat, Sun and Public Holiday .

• Candidate to be flexible on working hours

• A Replacement Day Off for Public Holiday worked

POSITION SUMMARY

Conduct key control audit, monitor electronic key boxes, issue/receive master keys, radios, and beepers; ensure the safekeeping of these items. Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions and alarm systems. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Resolve safety hazard situations. Usher unwelcome persons from the property. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all reports/documents; release information only to authorized individuals. Provide proper paperwork to employees requiring outside medical treatment. Type, proofread, and copy security reports. Assist management in training and motivating; serve as a role model. Assign and ensure work tasks are completed on time.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure quality assurance expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

• Monitor surveillance systems (CCTV) to detect and deter theft, fraud, and other suspicious activity.
• Conduct routine patrols of the store and distribution centres, including sales floors, stockrooms, and loading docks.
• Apprehend individuals engaged in shoplifting or internal theft, following company protocols and legal guidelines.
• Prepare detailed and accurate incident reports and maintain logs of security-related activity.
• Collaborate with law enforcement and other security personnel as needed.
• Assist in the investigation of employee dishonesty, policy violations, or inventory discrepancies.
• Monitor point-of-sale transactions to detect potential fraudulent activity.
• Educate and support store employees in loss prevention awareness and techniques.
• Ensure all loss prevention equipment is operational and report any malfunctions.
• Respond to emergencies such as theft, medical incidents, or disturbances within the store.
• Maintain a visible presence in high-risk areas to deter potential loss.
• Any other adhoc duties as assigned.

• Minimum 2 years of experience in retail loss prevention. Prior experience in retail loss prevention, security, or law enforcement preferred.
• Possess a Security Officer (SO) License from the Police Licensing and Regulatory Department (PLRD).
• Strong observational and decision-making skills.
• Knowledge of security systems and surveillance equipment.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and handle sensitive situations professionally.
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Physical ability to stand or walk for extended periods and perform apprehensions if necessary.

• Theft Prevention & Surveillance
  Monitor in-store activity and investigate suspicious behavior.
  Conduct regular audits and loss prevention inspections.
  Manage incident response and liaise with law enforcement as required.
• Security Systems Oversight
  Oversee installation and maintenance of CCTV, alarms, and related systems.
  Train store staff on using security equipment and emergency procedures.
• Policy & Compliance
  Develop and implement loss prevention policies and safety protocols.
  Lead employee training sessions on theft deterrence and safety standards.
• Inventory Control
  Partner with inventory teams to reduce shrinkage and investigate discrepancies.
  Ensure stock accuracy through regular cycle counts and inventory checks.
• Data Analysis & Operational Support
  Collaborate with the operations team to track and analyze sales performance.
  Identify and report unusual patterns or performance deviations.
  Generate weekly and daily performance and incident reports.

• Education & Certifications
  Bachelor's degree in Criminal Justice, Security Management, or a related field preferred.
  Industry certifications (e.g., LPC, CPP) are a plus.
• Experience
  2-3 years of relevant experience in loss prevention, security, or retail operations.
  Experience within a retail environment is highly desirable.
• Skills & Competencies
  Strong observational and problem-solving skills.
  Excellent interpersonal and communication abilities.
  Proficient with CCTV, incident reporting systems, and data analysis tools.
  Comfortable working in fast-paced, high-pressure retail settings.
  Skilled in Microsoft Office (Excel, Word, PowerPoint)

Maximizing profitability is a top priority in retail. The Loss Prevention Officer plays a vital role in ensuring the security and integrity of our stores.

• Conduct regular risk assessments to identify vulnerabilities and implement measures to prevent inventory and cash loss.
• Collaborate with management to develop and enforce effective security protocols.
• Monitor checkout operations to ensure compliance with cash handling procedures and oversee in-house security matters.
• Organize patrols, inspections, and security checks to maintain a secure environment.
• Maintain accurate records, assist in investigations, and facilitate communication with law enforcement as needed.
• Ensure seamless operation of CCTV systems across all outlets.
• Work closely with vendors on CCTV-related issues and contribute to the development of effective theft prevention strategies.

• Possess ITE/N Level or equivalent qualification.
• Hold at least 2 years of relevant experience in loss prevention for retail chain stores.
• Demonstrate expertise in standard operational procedures.
• Be proficient in English and Mandarin languages.
• Ability to cover 50 stores within a calendar month.
• Flexibility with working hours, including night shifts, weekends, and public holidays.