Explore numerous catering job opportunities, from entry-level roles to senior management positions. The catering sector offers diverse options, including What Jobs are available for Catering in Singapore?
Showing 349 Catering jobs in Singapore
Food & Beverage Manager, SEA
Posted today
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Job Description
Overview of the Role
The Food & Beverage Manager will report to the Retail & Hospitality Lead, SEA, and play a key role in the overall strategic development of Ralph's Coffee cafés in SEA. This person will be overall responsible and have a crucial focus on enhancing and delivering business strategies, business developments, operational excellence, elevating customer experience in the cafés, and driving business results through effective team management and leadership. The Food & Beverage Manager must have a thorough understanding of the food and beverage industry in SEA, primarily Singapore and Malaysia.
Key Responsibilities
Strategic and Business Focus
- Work closely with the Senior Management to establish and achieve sales and margin goals, develop operating budgets and monitor performance
- Lead the Café Managers/ Supervisors to maximise sales and profit performance
- Drive the business with strategic planning and execution in relation to achieving business objectives and building brand loyalty
- Drive the company's promotional strategies and programs, assuring that they support the overall sales and profit objectives
- Work closely with internal departments in relation to marketing, operations, people, finance and customer experience to achieve business objectives
- Proactively be updated on relevant market demographics, current and emerging trends and competitors
Operational Excellence
- Lead the café team to achieve and maintain adherence to store operating procedures and company's policies
- Responsible for compliance with local laws, licensing and health and safety regulations relating to the overall operations of the cafés
- Identify potential areas for improvements in store operations and merchandise flow to maximise the business' performance
- Proactively ensure that the stock inventory level is appropriate and balanced
- Build and maintain relationships with the mall management and vendors
- Ensure that the café team has a strong focus on delivering customer excellence
- Work closely with internal departments to leverage on tools and resources for operational excellence
- Responsible for the reports and presentations relating to department significance
Team Leadership and Development
- Lead and motivate a high-performance café team to achieve business objectives
- Foster an inspiring environment for engagement and learning that empowers people to realize their full potential and others to emerge as leaders
- Embrace diversity and inclusiveness through our people, customers and brand
- Responsible for the ongoing evaluation, development, mentorship and training of the café team
- Holds direct reports accountable for goals, providing constant and constructive feedback, action planning and formal performance management if required
- Monitor and support a proactive clientele-based selling culture, tapping on the available resources for coaching and development
- Work closely with the Learning & Development team to close the gaps
- Be a role model for professional etiquette through integrity, honesty and respect for others
- Any other duties and obligations that may be designated by the Company which are reasonably consistent with the job title.
Requirements
- Preferably holding a Degree/ Diploma in Hospitality Management, Business or related discipline
- Minimum 5 years of F&B management experience, or in a similar capacity
- Strong business acumen, with excellent leadership and problem-solving skills
- Enthusiasm and ability to build and maintain an environment which projects a high level of sophistication consistent with Ralph Lauren's lifestyle philosophy
- High level of interpersonal and communication skills
- Self-motivated individual and a team player with the ability to work with cross-functional teams
- Proficiency in Microsoft Office
- Able to work retail operating hours which will include weekends and Public Holidays
- Open to business travels within SEA, primarily Malaysia
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Food & Beverage Agent - The Singapore EDITION
Posted 10 days ago
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Job Description
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** The Singapore EDITION, 38 Cuscaden Road, Singapore, Singapore, Singapore, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Catering - Sales Manager
Posted today
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Additional Information
Job Number
Job CategorySales & Marketing
LocationThe Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Sales Activities
Manages sales efforts for the hotel including local corporate and social catering.
Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.
Responds to incoming catering opportunities for the hotel.
Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the hotel based on market conditions and hotel needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Designs, develops and sells creative catered events.
Maximizes revenue by up-selling packages and creative food and beverage.
Manages catering sales revenue and operation budgets, and provides forecasting reports.
Develops menus which drive sales.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Participates in and practices daily service basics of the brand.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.
Providing Exceptional Customer Service
Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.
Executes and supports the company's Customer Service Standards and hotel's Brand Standards.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
Gains understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
Additional Responsibilities
- Performs other duties, as assigned, to meet business needs.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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catering services manager
Posted today
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Job Description
Job Description:
- Event Planning : Coordinate and oversee the planning of catering events, including menu selection and client communication.
- Staff Management : Hire, train, and supervise catering staff, ensuring they deliver excellent customer service and adhere to health and safety regulations.
- Client Relations : maintain strong relationships with clients to understand their catering needs and preferences, providing expert advice on menu options and service styles.
- Budget Management : Prepare and manage budgets for catering events, ensuring profitability and cost-effectiveness
- Quality Control : Monitor food quality and presentation, ensuring compliance with health and safety standards and maintaining cleanliness in catering facilities.
- Inventory Management : Oversee inventory levels, order supplies as needed, and manage catering stock to ensure efficient operations.
Job Requirements:
- Education : A Master's / bachelor's degree
- Experience : A minimum of 3-5 years of experience in the same field
- Communication Skills : Excellent communication and interpersonal skills
- Food Safety Knowledge : Knowledge of food safety standards and regulations to ensure the safety and hygiene of the food served.
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Catering Operations Executive
Posted today
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Job Description
This position is responsible for soliciting sales of food and beverage catered events and the execution of the events.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Adhere to the schedule of delivery orders
Coordinate with a salesperson on customer's order before delivery
Proper loading/unloading of catering equipment into the delivery vehicle
Delivery and collection to island-wide catering places
Liaise with customers during on-site setup requirement
Organise set-up & clean-up after each delivery such as buffet reception, seminar events, etc.
Inventory control for catering equipment used upon collection of orders
Maintain cleanliness and provide basic service for the assigned delivery vehicle
Understand and comply with the mandatory hygiene standards and requirements
Perform any other duties assigned by Operation Manager
REQUIREMENTS
At least 1 year of working experience in the related field
Excellent customer service and ability to interact well with clients
Ability to work independently and in a team
Physically fit and able to work in a fast-paced environment
Willing to work shifts, weekends, and public holidays
Must possess a Class 3 driving license with clean records and good driving skills
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Food & Beverage Executive - Gingerlily (Hilton Singapore Orchard)
Posted 10 days ago
Job Viewed
Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
**Position Statement**
The Food & Beverage Executive is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton.
**What will I be doing?**
As the Food & Beverage Executive, you will be responsible for performing the following tasks to the highest standards:
+ Maintain a high customer service focus by approaching your job with the guests always in mind.
+ Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
+ Contribute ideas and suggestions to enhance operational/ environmental procedures in the hotel.
+ Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
+ Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
+ Confidently know the food and beverage menu contents and explain them in detail to guests.
+ Understand dietary requirements and offer appropriate suggestions.
+ In consultation with the Manager, agree and implement actions to make improvements to customer service.
+ Complete the checklist in product knowledge.
+ Make suggestions on the menu that might suit guests of different nationalities.
+ Familiarize with menu items of all other outlets to recommend guests to other outlets.
+ Confidently know the opening hours of all restaurants and hotel outlets.
+ Able to recommend other restaurants and city attractions to hotel guests.
+ Actively check team members' product knowledge on each shift.
+ Undertake steps/ processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
+ Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
+ Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
+ Ensure that all team members are briefed for the details of the shift ahead.
+ Complete the checklist on preparing the restaurant for service.
+ Greet guests with a smile, offer assistance and introduce yourself.
+ Follow-up on any guest questions or queries immediately and if you don't have the answer, check with your Manager.
+ Ensure that all service procedures are carried out to the standards required.
+ Make sure that all areas are cleaned and maintained in accordance with operating procedure.
+ Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
+ Control the allocated labour for each shift to ensure that guest expectations are met whilst achieving the desired labour cost.
+ Assist restaurant managers with training all team members for the 'induction training' and 'on the job training'.
+ Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
+ Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
+ Ensure that the shift is reviewed, handovers and briefings are carried out.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
An Food & Beverage Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ 2-4 years in supervisory position in a 4/ 5-star category hotel.
+ Good English skills, both verbal and written to meet business needs.
+ Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
+ Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
+ Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
+ Strong leadership and training skills.
+ Outgoing personality and willing to work for long hours.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Food & Beverage Executive - Gingerlily (Hilton Singapore Orchard)_
**Location:** _null_
**Requisition ID:** _HOT0BS3J_
**EOE/AA/Disabled/Veterans**
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Food & Beverage Executive - Banquet (Hilton Singapore Orchard)
Posted 10 days ago
Job Viewed
Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
**Position Statement**
The Food & Beverage Executive, Banquet is concerned with the efficient and professional service of food and beverages within the Banquet, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team member while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.
**What will I be doing?**
As the Food & Beverage Executive, Banquet, you will be responsible for performing the following tasks to the highest standards:
+ Confidently know the food and beverage menu contents and explain them in detail to guests.
+ Understand dietary requirements and offer appropriate suggestions.
+ Make suggestions on the menu that might suit guests of different nationalities.
+ Actively check team members' product knowledge on each shift.
+ Check the event resume for the day, ensuring that the event space and team members are schedule accordingly.
+ Ensure that all team members are briefed for the details of the shift ahead.
+ Greet guests with smiles and offer assistance withdrinks, self-introduction, set up of equipment, etc.
+ Ensure that all service procedures are carried out to the standards required.
+ Replenish drinks, not letting cups or glasses become empty.
+ Take personal responsibility for the service experience of all guests in the banquet by visiting and introducing yourself to them and actively checking on their satisfaction.
+ Knowledgeable of departmental standards, explaining these standards to the team.
+ Positively deal with and learn from guest complaints and comments with follow-up and feedback to the Manager.
+ Be proactive towards guests, assisting them with any reasonable requests, and training all team members to anticipate guests needs.
+ Positively end the guest experience by checking on satisfaction.
+ Present all guests' checks promptly on request with a feedback form and brochure.
+ Encourage all guests to fill out feedback forms when they leave, assisting guests with their belongings, if necessary.
+ Thank all guests and wish them a pleasant day.
+ Supervise the banquet roster on a daily basis and ensure that it is in line with the changing business levels, making changes in order to achieve the F&B team's service standards and budget goals.
+ Offer team members constructive feedback on their performance after every shift in an aim to develop their skills and confidence.
+ Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
+ Be aware of the overall F&B targets for food, beverage, payroll and general expense costs.
+ Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
+ Ensure that the shift is reviewed, handovers and briefings are carried out.
+ Be aware of potential highs and lows in the business.
+ Understand relevant Occupational Health & Safety legislations and the implications on the operation of the department.
+ Ensure that safe and healthy working practices are observed throughout service.
+ Report any accidents/ incidents to the Supervisor / Manager.
+ Ensure that the Food & Beverage mission is established and instilled in you and all team members.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
AFood & Beverage Executive, Banquetserving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ 2-4 years in a supervisory position in a 4 / 5-star category hotel.
+ Good English skills, both written and verbal to meet business needs.
+ Familiar with computer systems.
+ Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
+ Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
+ Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
+ Strong leadership, people management and training skills.
+ Guest oriented and able to confidently build and exceed service standards.
+ Thorough knowledge of service, cost control in F&B, labour controls, maintenance, merchandising, computer and accountings.
+ Strong interpersonal skills and attention to details.
+ Key strengths in people management communication and planning.
+ Able to work under pressure and deal with stressful situations during busy periods.
+ Outgoing personality and willing to work for long hours.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Food & Beverage Executive - Banquet (Hilton Singapore Orchard)_
**Location:** _null_
**Requisition ID:** _HOT0BU6Q_
**EOE/AA/Disabled/Veterans**
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Job Title: Event Catering Delivery Specialist
Posted today
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Job Description
Job Title: Event Catering Delivery Specialist
Join our team where every delivery contributes to occasions that matter from family celebrations to corporate events. We're looking for someone reliable, service-oriented, and proud to keep things moving smoothly.
What You'll Do- Safely deliver catering orders across Singapore on islandwide routes
- Double-check and confirm orders before departure to ensure accuracy
- Transport and set up food and equipment with care
- Maintain your assigned vehicle in clean and roadworthy condition
- Provide respectful, professional service when meeting customers and event staff
- Valid Class 3 or 3A Singapore Driving Licence
- Confident with navigation tools (Google Maps, Waze, etc.)
- A team player with a customer-first mindset
- Physically fit for loading/unloading catering items when required
- HQ Location: Central / East
- Routes: Islandwide
- Work Schedule: 5 or 6 days per week, rotating shifts
- Overtime: Available (optional)
- Salary: $3,000 – $3,400/month
- Incentives: Performance-based bonus + phone allowance
EA Personnel R Tan Eng Kang
EA License 21C0430 A Dreamworks Company Pte Ltd
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Food & Beverage Captain (Banquets, In-room dining, or Restaurant)
Posted today
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Job Description
Position Overview
The Food and Beverage Captain is responsible to provide guests exceptional food & beverage services. The role strives to provide our guests with the highest customer service, while ensuring procedures and protocols are fully followed.
The Role
Food and Beverage Operations
- Order taking and menu description
- Up-selling products based on your extensive product knowledge
- Building and maintaining relationships with guests
- Maintaining guest satisfaction levels by being proactive in service operations
- Improving procedures and systems
Talent Profile
- Individuals who are driven to provide excellent service
- Team player
- Positive learning attitude and passion in customer service
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Catering Sales - Assistant Manager (Weddings)
Posted 10 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Sales & Marketing
**Location** The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the property's Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand's service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maximizing Revenue & Managing Profitability**
- Solicits/books local catering business and develops group business.
- Assists in completing and distributing catering sales revenue and operation budgets and revenue forecasting.
- Tracks booking goals on a weekly basis and compiles incentive reports for distribution to catering leaders.
- Ensures that booking guidelines are followed and that catering leaders are maximizing space and revenue.
- Supports management team in creating and implementing a catering sales/marketing plan addressing revenue, customers and market.
**Managing Sales Activities**
- Assists with selling, implementation and follow-through of catering promotions.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Sells menu items, beverages, wines, and facilities including destination services, business center, and audio-visual services.
- Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks.
- Ensures catering leaders are generating lost business reports.
- Manages the catering sales efforts for the property including local and group/catering business.
- Distributes catering and group contracts before group arrival.
- Understands competitor offerings and effectively sells against them.
**Providing Exceptional Customer Service**
- Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other property departments in order to ensure guest satisfaction.
- Supports company's customer service standards and property's brand standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?