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CrowdStrike is a global leader in cybersecurity, offering advanced solutions to protect businesses from the most sophisticated cyber threats. With our flagship product, Falcon, we provide proactive threat detection, endpoint protection, and incident response to enterprises around the world.

We are expanding our team in Singapore and are looking for an Entry-Level Customer Service Specialist who has a passion for technology and delivering exceptional customer service. This is a great opportunity for individuals with no formal qualifications or technical background to start a rewarding career in cybersecurity, as CrowdStrike offers full training to help you succeed.

Role Overview
As an Entry-Level Customer Service Specialist at CrowdStrike, you will be responsible for delivering high-quality support to customers who use our Falcon platform and other cybersecurity solutions. This role is ideal for individuals who are eager to learn and grow within the cybersecurity industry. No prior qualifications are required—just a passion for technology and a desire to help customers solve problems.

This position will provide comprehensive training in cybersecurity, customer service, and troubleshooting, so you can develop the skills necessary to assist our clients effectively.

Key Responsibilities

Customer Support & Issue Resolution
First Point of Contact: Assist customers by responding to their inquiries via phone, email, and chat, addressing both basic technical issues and product questions.

Technical Troubleshooting: Guide customers through resolving common issues related to the Falcon platform, such as installation problems, configuration errors, and product usage concerns.

Product Guidance: Help customers understand how to use CrowdStrike’s cybersecurity solutions to ensure their systems remain secure and protected from cyber threats.

Documentation: Accurately document all customer interactions and maintain records of issues and resolutions for future reference.

Comprehensive Training and Onboarding

Product Training: Participate in extensive training to become familiar with the Falcon platform, cybersecurity tools, and basic threat detection.

Cybersecurity Education: Learn the foundational concepts of cybersecurity, including common threats like malware, ransomware, and phishing attacks.

Customer Onboarding: Assist in guiding new customers through product setup and initial configurations, ensuring a smooth transition into using CrowdStrike’s solutions.

Customer Relationship Building

Relationship Management: Build positive relationships with customers, providing clear and empathetic communication throughout each interaction.

Follow-up: Ensure that customer issues are fully resolved and follow up to confirm customer satisfaction.

Feedback Collection: Gather customer feedback and escalate issues or suggestions to improve the product and customer support experience.

Collaboration with Internal Teams

Escalation and Support: Work with senior team members and other departments, such as Technical Support and Incident Response, for more complex issues that require advanced technical expertise.

Knowledge Sharing: Contribute insights to improve team processes and help fellow team members resolve recurring issues more efficiently.

Ongoing Learning and Development

Continuous Improvement: Regularly update your knowledge of CrowdStrike’s products and cybersecurity best practices to improve your support capabilities.

Professional Development: As you grow in your role, you will have the opportunity to gain more technical expertise and advance within the company.

Required Qualifications

No formal qualifications required: We’re looking for individuals who are passionate about learning and eager to start a career in cybersecurity.

Strong Interest in Technology: A genuine enthusiasm for technology and an interest in cybersecurity is a must.

Excellent Communication Skills: Ability to communicate clearly and effectively, both written and verbally, in English.

Customer-Focused Attitude: A desire to help people, solve problems, and ensure customer satisfaction.

Problem-Solving Skills: Ability to troubleshoot basic issues, identify the root cause, and guide customers through solutions.

Attention to Detail: Being organized and documenting customer interactions accurately.

Preferred Skills (Not Required, But a Plus)

Experience in a customer service role: Any prior experience in customer service, hospitality, or retail will be beneficial but not necessary.

Basic technical knowledge: Familiarity with concepts such as operating systems (Windows, macOS, Linux) and internet security could be helpful, but not required.

Language Skills: Ability to communicate in other languages such as Mandarin, Malay, or Tamil would be beneficial, depending on the customer base.

Full Training Program:
You will receive a comprehensive training program that covers both customer service techniques and technical knowledge about CrowdStrike’s cybersecurity products. This training will prepare you to assist customers confidently and competently.

Career Development:
CrowdStrike is committed to the professional growth of its employees. As you gain experience, you will have the opportunity to advance to more specialized roles such as Technical Support Specialist, Incident Responder, or Customer Success Manager.

Work Environment:
CrowdStrike promotes a remote-first culture, so you can enjoy the flexibility of working from home or, depending on your location, from our Singapore office. We value work-life balance and provide the tools necessary for you to succeed in a remote or hybrid setting.

Inclusive and Collaborative Team:
You’ll work alongside a supportive, dynamic team that encourages learning and growth. We foster an inclusive environment where everyone has the opportunity to succeed.

Impactful Work:
You will play an essential role in helping customers protect their organizations from cyber threats, contributing to CrowdStrike’s mission to stop breaches and keep data secure.

Who we are

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

• Leading and managing a engineering team members. monitoring, mentoring, and guiding people through every task to ensure that working employees have the required resources and needs to complete their tasks effectively.

• Responsible to deliver high quality technical solution and engineering deliverables aligned with project schedule to achieve revenue, margin, and customer satisfaction.

• Collaborate across functions (project delivery, sales, backend engineering teams, procurement, and product management) to ensure on time delivery and cost reduction.

• Provide direction to engineering team for all engineering assigned to his/her group, including the planning, design, estimation, and documentation throughout the project lifecycle.

• Maintain engineering integrity of all projects, ensures quality, technical, administrative, and financial requirements are met.

• Monitors, assesses, records and reports status, issues, risks and activities in process to meet scheduled deployment and project objectives.

How you will do it:

• Works with Global Complex Engineering Leaders to drive strategic initiates for Singapore to improve overall engineering efficiency.

• Work with Project/ Branch Managers for engineering delivery plan and priorities.

• Plans, implement and manage the activities of the engineering team responsible for the design and implementation.

• Work with JCI sales team, customers, consultants, and architects to meet accurate design goals.

• Creates and implements sound business plan to provide cost efficient services for targeted revenue growth and margin improvement.

• Complements project delivery team by developing value added engineering designs to varied applications of systems.

• Work with local suppliers and procurement team for technical clarifications of the 3rd party solutions/products.

• Ensure consistency of field installation delivery through design plans and other documents as required.

• Establish and maintain a high level of quality design functionality to customers for maximum retention.

• Track KPI and take corrective actions for engineering team.

• Support deployment of Global Engineering and Operations Management tools for the region.

• Resource planning, hiring and competency development of the team to support business growth.

• Work with Training Manager to ensure engineering team capabilities and certification levels to match local requirement.

What we look for:

• Bachelor of Engineering Degree or similar

• Proven track record of developing and leading teams

• 5-10 years’ experience in engineering (Controls, CCTV, Access Controls etc.) and HVAC solution development.

• Background should include the ability to successfully manage multiple challenges, prioritize responsibilities and effectively lead matrix organization.

• Ability to manage multiple priorities and disciplines.

• Ability to budget and perform cost analysis.

• Strong written and verbal communication skills.

• Ability to effectively manage and motivate team members.

• Advanced skills in Microsoft Windows applications, Microsoft Projects, and web-based tools for design and sizing.

• Ability to create various MIS reports and presentations.

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

#LI-GO1

#LI-Onsite

Who we are

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

The Senior Application Engineer (Data Center Project) is responsible for technical support – primarily customer quotations and business development case studies for various composite applications. Key emphasis will be on the ability to understand customer requirements and rapidly demonstrate how composite based solutions can be utilized to provide solutions with costing, timing, and resources included in the proposals. This position will require travel with the business development team to customer facilities during visits to discuss these future opportunities in depth.

How you will do it:

• Provides customer support by responding to requests for technical queries with detailed analysis of building management system, schedule of creation, tooling costing, and submittal of design and process improvements, when applicable, to meet all customer product needs.

• Works with engineering, sales, and ops staff to understand standard component fabrication techniques, standard composite materials to use, and current demands of our customers to formulate design details for the sales staff and our customers.

• ·Provides product technical engineering information by creating and giving presentations on customer proposals. This contains, but is not limited to, 3D representations of finished goods, 3D representations of tooling, etc.

• ·Prepares cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, and other professional and technical personnel.

• Conceptual design of composite components and assemblies to support proposals

• Generate solid and surface component and assembly CAD models

• Ability to compose detailed bill of materials for proposals

• Work as part of a team of design and engineering and ops staff

• Knowledge of ACMV and controls associate with Johnson Control Metasys will be an advantage

What we look for:

• Bachelor's Degree in Process & Instrumentation Engineering, Mechanical Engineering with minimum 3 years relevant working experience

• Possess knowledge in PLC programming. Pcvue or ICONICS software

• Transportation composite or other composite experience preferred

• Willing to learn new things

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

#LI-GO1

#LI-Onsite

Who we are

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

The Senior Application Engineer (Data Center Project) is responsible for technical support – primarily customer quotations and business development case studies for various composite applications. Key emphasis will be on the ability to understand customer requirements and rapidly demonstrate how composite based solutions can be utilized to provide solutions with costing, timing, and resources included in the proposals. This position will require travel with the business development team to customer facilities during visits to discuss these future opportunities in depth.

How you will do it:

• Provides customer support by responding to requests for technical queries with detailed analysis of building management system, schedule of creation, tooling costing, and submittal of design and process improvements, when applicable, to meet all customer product needs.

• Works with engineering, sales, and ops staff to understand standard component fabrication techniques, standard composite materials to use, and current demands of our customers to formulate design details for the sales staff and our customers.

• ·Provides product technical engineering information by creating and giving presentations on customer proposals. This contains, but is not limited to, 3D representations of finished goods, 3D representations of tooling, etc.

• ·Prepares cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, and other professional and technical personnel.

• Conceptual design of composite components and assemblies to support proposals

• Generate solid and surface component and assembly CAD models

• Ability to compose detailed bill of materials for proposals

• Work as part of a team of design and engineering and ops staff

• Knowledge of ACMV and controls associate with Johnson Control Metasys will be an advantage

What we look for:

• Bachelor's Degree in Process & Instrumentation Engineering, Mechanical Engineering with minimum 3 years relevant working experience

• Possess knowledge in PLC programming. Pcvue or ICONICS software

• Transportation composite or other composite experience preferred

• Willing to learn new things

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

#LI-GO1

#LI-Onsite

2 weeks ago Be among the first 25 applicants

• Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.
• Develop and execute strategies by analyzing current market trends and needs.
• Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.
• Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.
• Ensure accuracy in sales reports for record-keeping and management reporting.
• Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.
• Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.
• Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.
• Other ad-hoc duties assigned

Requirements:

• Minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field will be an advantage).
• Proven good sales track record in related fields.
• Excellent communicator with good presentation skills.

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Business Development
• Industries IT Services and IT Consulting

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