934 Fmcg jobs in Singapore
AI Performance & Insights Analyst - Customer Support, Trust & Safety
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AI Performance & Insights Analyst - Customer Support, Trust & Safety
LocationSingapore
Employment TypeRegular
Job CodeA87891
ResponsibilitiesTikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced results-oriented individual to join the team that is at the forefront of this mission.
About the Role: As a AI Analyst within the Performance & Insights Customer Support team, you will play a key role in developing and executing on analytics and reporting initiatives which deliver data-driven insights to internal and external stakeholders, including strategy, operations, business, engineering, and R&D teams in both globally.
This role is responsible for developing and executing on analytics and reporting initiatives which deliver data-driven insights to internal and external stakeholders, including strategy, operations, business, engineering, and R&D teams in both US and globally.
- Work with large datasets to solve problems that could be ambiguous and nuanced using a variety of analytical and statistical approaches.
- Conduct quantitative analysis using statistical regression, machine learning, as well as hypothesis testing and present analysis and recommendations in a user-friendly manner to propel business growth and customer satisfaction.
- Develop a scientific approach to measure KPI fluctuation, impact of business initiatives, and customer experience and design indexes for continuous monitoring.
- Design and implement foundational tests including A/B for measuring the effectiveness of customer support automation and customer service.
- Create documentation articulating the underlying assumptions, design of test, success metrics, and conclusion.
- Have familiarity with best practices and pragmatic approaches for addressing common issues including data quality, seasonality, insufficient training dataset, etc.
- Perform predictive analysis and support business partners with revenue and loss forecasts, budgeting, risk and incident management to proactively address foreseeable challenges.
- Conduct deep dive analysis and diagnosis to identify patterns, concentrations, correlations, root causes to provide transparency into business and product performance.
- Partner with Product, Engineering, Data Science, Operations and cross-functional teams to inform, influence, support, and execute strategy and decisions.
- Demonstrate understanding of common challenges facing TikTok business, key products, and the competitiveness of the marketplace.
Minimum Qualifications:
- At least 5 years of experience in development or model/data pipeline development, with hands-on experience applying LLM technologies to real-world problems.
- Experience working on AI chatbot, automation, and measurement and impact in an Operations role within a BPO / Social Media / Call center environment - experience with Customer Support would be an advantage;
- Ability to work effectively in a dynamic environment, strong interpersonal and communication skills to engage with operational leadership and xfn stakeholders;
- Efficient and able to prioritize, plan and multi-task with the ability to translate action steps into a systematic process;
- Strong proficiency in programming languages for both Python and SQL
- Experience in applied ML, particularly with Large Language Models (LLMs) and a strong track record of translating data into user insights and product impact.
Preferred Qualifications:
- Clear understanding of data pipeline, model development, model testing and deployment;
- Intellectual curiosity, along with excellent problem-solving and quantitative skills, including the ability to desegregate issues, identify root causes and recommend solutions.
- Prior experience in working on community insights / content understanding
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.
Trust & SafetyTikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
TikTok is an equal opportunities employer and welcomes applications from all sections of society. We are committed to equal employment opportunity regardless of race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, or any other protected characteristic.
#J-18808-LjbffrCustomer Engineer Singapore,SGP Customer Service & Support Posted 11 hours ago
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Brand Manager
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We’re Hiring: Brand Manager | Based in Singapore
Employment Type: Full-time
Level: Mid to Senior-Level
Are you passionate about building brands people love? We’re looking for a Brand Manager to lead strategy, storytelling, and execution for one of our core product lines. Join our growing team in Singapore and help shape the identity, voice, and vision of our brand.
Key Responsibilities:- Develop and execute brand strategies that drive awareness, engagement, and loyalty
- Lead brand positioning, messaging, and visual identity across all channels
- Collaborate with marketing, product, sales, and creative teams to deliver consistent brand experiences
- Manage campaign planning (online & offline), product launches, and content calendars
- Monitor market trends, consumer insights, and competitive activity
- Track brand performance and campaign ROI using analytics tools
- Own relationships with agencies, media partners, and external vendors
- Based in Singapore with valid work authorization
- Bachelor's degree in Marketing, Business, Communications or related field
- 4–6 years of experience in brand management, marketing, or communications
- Strong strategic thinking with hands-on campaign execution skills
- Excellent understanding of branding across digital and offline platforms
- Creative, detail-oriented, and data-driven
- Experience in FMCG, beauty, fashion, tech, or lifestyle sectors
- Familiarity with tools like Adobe Creative Suite, Canva, or Figma
- Experience with influencer or KOL marketing, especially in Asia
- Strong copywriting and storytelling ability
- Competitive salary & annual bonuses
- Exposure to regional markets (SEA, APAC)
- Opportunity to build and grow a brand with purpose
- Collaborative and creative team environment
- Hybrid work options & centrally located office
Senior Associate/ Associate, Customer Support & Market Control (Shift...
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Business Function
As an Asian leader in treasury operations, DBS Global Financial Markets (GFM) extends a broad range of capabilities ranging from trading, structuring and sales in foreign exchange, interest rates, money market, credit, equity, commodities, bonds, derivatives and securities. We are a key player in various regional markets and actively make market, structure, originate, innovate and distribute a wide range of products. Our extensive network in Asia and our growing Asian focused franchises helps expand our product outreach and deepen product penetration. Altogether, our specialists are working across our expanding branch network to offer a full range of products and exceptional levels of services to clients investing and hedging in the global markets.
Job Purpose- Assist in the management of the market operations of the digital business to ensure compliance to defined processes and drive a positive impact to the Digital Exchange and its participants
- Support the front and middle-to-back office operations of the digital exchange to ensure compliance to defined processes and drive a positive impact to the Digital Exchange, Members and Market-Makers
- Drive innovation and growth by ensuring integrity of the business operations through the day-today running of the digital business
- Ensure market integrity and smooth functioning of the Digital Exchange
- Highlight any abnormalities in the participants Order-Book in the Trading Platform
- Initial escalation and point of contact for the onboarded Members and Market-Makers
- Monitor, respond and investigate alerts (e.g. latency, connectivity, participants balances, trading limits etc)
- Escalation management for any breaches / breaks
- Collaborate with internal teams within the Bank to deliver a best-in-class service
- Be innovative and decisive in addressing issues and problems
- This is a shift base role; 24/7
- Ensure that the market/order book and matching mechanism is functioning efficiently (Market Integrity)
- Primary point of escalation to resolve queries, issues and problems raised by clients for the shift
- Investigating alerts from trade monitoring, take the necessary actions and make the necessary escalations
- Monitor of trading limits (i.e., to advise Members / Market-Makers on top up requirements if there are insufficient assets in the cash account / coin wallets)
- Monitor connectivity and latency alerts, as well as Intraday nett position and settlement
- Perform Order-Book health checks via the prescribed user-interface
- Drive/assist in investigations on any trading anomalies or issues from the smart contracts/corporate actions
- Participate in front-end user testing and validate test cases for deployment
- Support Exchange operations during assigned shift hours on rotational basis
- Independent and decisive to handle business/technical issues alone during shifts
- Keen to learn, take initiative and go beyond the scope of work
- Perform any other duties assigned by the management
- Have experience either in electronic trading or having worked in an Exchange would be an advantage
- Understanding of trade lifecycle from front to middle to back-office operations
- Understanding of crypto currencies, how they traded and stored will be an asset
- Diploma/Degree in Business, Finance, Computer Science or Information Technology is preferred
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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Operations
#J-18808-LjbffrBoutique Manager - High End Brand
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We are looking for experienced Boutique managers.
The Boutique Manager is fully responsible for the management and performance of the store and is a key contributor in seeking new business opportunities. The Boutique Manager is expected to act as an entrepreneur. She / he commits, dedicates and takes proactive and strategic actions towards their responsibilities and duties.
Thanks to strong managerial, interpersonal, and technical skills as well as an entrepreneurial mindset, the Boutique Manager is accountable for meeting sales objectives, building long-lasting and loyal client relationships and assembling and leading a top-notch boutique team.
#J-18808-LjbffrAssistant Brand Manager ( 1 Year Contract)
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- Monitor market trends, consumer behaviors, and competitive activities.
- Leverage relevant consumer/customer insights to develop plans that meet business objectives.
- Lead the development and implementation of the annual brand plan, aligning with the organization's vision, mission, values, and overall business strategy.
- Monitor and evaluate the performance and effectiveness of the brand strategy, making adjustments as necessary.
- Report on marketing campaign performance, assessing KPIs and ROIs.
- Translate brand elements into actionable plans and go-to-market strategies, ensuring consistency across deployment touchpoints.
- Manage local product adaptation in line with global/regional guidelines.
- Oversee external communication activities, including social media, and maintain relationships with local media in accordance with global strategies.
- Manage the brand advertising and promotion budget to ensure targeted delivery.
- Bachelor’s degree in Business, Marketing, or related field.
- 2-3 years of relevant experience as an Assistant Brand Manager.
- Proven ability to develop and execute brand and marketing strategies.
- Strong analytical, strategic reasoning, and creative skills.
- Excellent leadership, collaboration, and communication skills.
- Solid business acumen with experience in brand P&L management.
Brand Manager Irvine, CA
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Position: Brand Manager
Salary Range: $100,000 to $140,000 per year
Location: Corporate Office in Irvine CA
CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,000 locations globally. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.
Overview:
As our Brand Manager, you will be responsible for developing and executing integrated marketing campaigns that enhance CHAGEE’s brand identity, increase consumer engagement, and drive business growth.
What you'll do:
Brand Strategy & Execution:
- Develop and implement integrated marketing programs that align with CHAGEE’s brand tone, values, and market positioning.
- Craft compelling creative copy and oversee visual branding to ensure cohesive messaging across all marketing channels.
- Manage media communication strategies, including digital, social, and traditional marketing initiatives.
- Oversee budget allocation for brand campaigns, optimizing resources for maximum impact.
Co-Branding & Partnerships:
- Identify and establish strategic co-branding opportunities with relevant brands to expand brand reach and engagement.
- Develop and manage partnership collaborations, leveraging resources effectively to create high-impact campaigns.
Campaign Execution & Risk Management:
- Lead the execution of brand campaigns, ensuring alignment with business goals and brand guidelines.
- Monitor and manage potential risks associated with brand initiatives.
Creative & Content Development:
- Guide creative direction for content, including photography, video production, and campaign visuals.
- Ensure high aesthetic standards across all brand assets, maintaining consistency in storytelling and brand voice.
Market Insights & Competitive Analysis:
- Stay informed on industry trends, consumer behaviors, and competitor activities to refine marketing strategies.
- Use market data and insights to develop brand positioning strategies that differentiate CHAGEE in the U.S. market.
Cross-Functional Collaboration:
- Work closely with marketing, product, and operations teams to align brand initiatives with business objectives.
- Support product launches and promotions with strategic marketing planning and execution.
Experience you need to be successful:
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- 3+ years of experience in brand marketing, product promotion, digital marketing, or a related field.
- Experience in fashion, luxury, or premium consumer brands, or a 4A agency background is preferred.
- Previous experience in campaign execution, brand partnerships, and integrated marketing strategy development.
- Familiarity with digital marketing trends, social media platforms, and influencer marketing strategies.
- Strong understanding of brand identity, consumer engagement, and storytelling.
- Excellent project management skills with the ability to manage multiple initiatives simultaneously.
- Exceptional written and verbal communication skills.
- Strong strategic thinking, problem-solving, and risk management abilities.
What We Offer:
- Competitive salary
- 401K with company match to secure your future
- Comprehensive medical, dental, and vision insurance with company contribution for individuals and dependents
- On-site fitness center and wellness programs
- Generous paid time off and sick policy
- Income protection including Disability, Life, and AD&D insurance
Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the U.S. market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate global tea enthusiasts. Apply now and be part of something truly extraordinary!
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Assistant Brand Manager
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Overview
Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.
We’re looking for an Assistant Brand Manager to join the Singapore Luxury team. This is a newly added role that will be responsible not only for the commercial success of the business unit under his/her care, but also the acceleration of Coty’s ambitions through impactful marketing strategy and impeccable execution.
Responsibilities- Brand Marketing, ATL, PR
- Develop short to long-term brand and launch plans in conjunction with Key Accounts and Retail Operations, aimed at driving sell-out, sales productivity, brand/product rankings and market share
- Make strategic decisions around big bets and key priorities, with a view to do “fewer, but bigger and better”, showcasing Singapore as the market with best-in-class practices/executions/successes
- Partner Media and PR agencies to develop cohesive Media and PR strategies to build brand desirability and exclusive tribes, to support brand development and major launches
- Track and improve Marketing KPIs and ROIs
- Trade Marketing, BTL
- Plan and execute BTL promotions across Department Stores, Sephora, Perfumery and Ecommerce channels for omni-excellence
- Develop exclusive offerings and promotions tailored to various customers/channels and end-consumers
- Plan and execute animations and podiums in conjunction with Key Accounts, Visual Merchandising and Retail Operations
- Co-own brand-, category- and BA-productivity with Retail Operations and Key Accounts
- Support Key Accounts and Retail Operations with month-to-month sales planning activations aimed at stretching results, and/or mitigating risks
- A&CP Budgeting, P&L Management
- Plan, own and manage A&CP budget to ensure profitability
- Co-own brand P&Ls, including actively managing sell-out to sell-in, gross-to-net and product contribution
- Market Planning & Forecasting
- Monitor closely/adjust the forecast for both new marketing initiatives and baseline categories/franchises, according to business needs
- Work with stakeholders to realize commercial ambitions; to re-phase forecasts when required, and track performances of key pillars
- Manage inventory and make plans as required for discontinuations and Excess & Obsolescence (E&O) reduction
- Reporting & Others
- Weekly, Monthly and Quarterly reporting as per brand and APAC requirements, managing ad-hoc reporting requests when required
- Providing valuable insights to local, regional and global teams on brand and competitor performance, using them to enhance our own brand performance and results
- Pricing and promotional analysis
A dynamic and entrepreneurial mindset, with a strong attention to detail, the ideal candidate will bring along the following:
- Minimally 5 years of 360° brand management experience in Luxury Beauty, particularly in Fragrances, within the Singapore domestic market
- Significant relevant experience with the Department Store and Sephora channels, with a strong understanding of the retail drumbeat and landscape in Singapore. Channel experience in Free Standing Stores is a bonus.
- Experience in multi-brand portfolio management is preferred
- A proven track record in brand-building and expansion; a strategic thinker who does not gloss over details
- Excellent time management skills with the ability to prioritize effectively and work under pressure
- Highly detailed with strong organizational and analytical skills; attuned with performance marketing
- A team player, ability to develop effective working relationships both internally & externally and excel in a multi-cultural environment
- Proactive, agile, with a strong business acumen
- Excellent verbal and written communication skills in English, highly proficient in Microsoft Excel and PowerPoint
Brand Manager - Immunology, Ophthalmology, SMA
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Brand Manager - Immunology, Ophthalmology, SMA – Novartis Singapore
Summary- Local Brand Managers OR global / regional / local sub-function specialists within a specific marketing sub-function.
- Define product strategy in agreement with local management and global marketing department, and implement supporting tactical plans/projects.
- Prepares content of Integrated Brand Teams and Launch Teams.
- Responsible for execution, monitoring and analysis of the agreed tactical plans in order to ensure the growth of the brand(s).
- Lead the development of promotional activities in line with internal SOPs and Code of Conduct guidelines.
- Monitor and control brand budgets, forecasts and expenses and assess the marketing mix of the product to evaluate cost effectiveness and results.
- Identifies area market insights and opportunity via customer interactions.
- Executes central marketing activities as well as regional initiated marketing activities.
- Monitors product performance and external environment using appropriate tools and taking corrective action if required to meet business objectives.
- Collaborate with cross-functional teams to maximize impact of activities.
- Identify specific needs for each segment of patients and the implications of the disease for each of them within assigned territory.
- 3–5 years of dedicated marketing experience in the pharmaceutical industry
- Business-level proficiency in English is required.
- Science related degree is preferred
- Experience in brand or indication launches preferred
You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.
Commitment To Diversity And InclusionNovartis is an Equal Opportunity Employer and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential
Why NovartisHelping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
Join our Novartis NetworkNot the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:
Benefits and RewardsRead our handbook to learn about all the ways we’ll help you thrive personally and professionally:
Seniority level- Mid-Senior level
- Full-time
- Marketing and Sales
- Pharmaceutical Manufacturing
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#J-18808-LjbffrAssistant Sourcing Manager, Global Merchandise Sourcing - Consumer Products
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Join to apply for the Assistant Sourcing Manager, Global Merchandise Sourcing - Consumer Products role at Disney Experiences
Join to apply for the Assistant Sourcing Manager, Global Merchandise Sourcing - Consumer Products role at Disney Experiences
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Job Description
Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.
Job Description
Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.
About Disney Consumer Products
Disney Consumer Products (DCP) is the division of Disney Experiences that brings beloved brands and franchises into the daily lives of families and fans through products – from toys to t-shirts, apps, books, console games and more – and experiences that can be found around the world, including on the Disney Store e-commerce platform and at Disney Parks, local and international retailers, as well as Disney Store locations globally. The business is home to world-class teams of product, licensing and retail experts, artists and storytellers, and technologists who inspire imaginations around the world.
About The Role
The Assistant Sourcing Manager, Global Merchandise Sourcing is responsible for managing a merchandise category and supporting the Senior Manager, Global Merchandise Sourcing across multiple categories.
This role will be responsible for anticipating potential production issues and developing breakthrough ideas and processes to continually mitigate risk. This role will also be responsible for supporting short and long-term sourcing strategies, driving factory relationships, initial cost negotiations, production follow up, and is accountable for all strategic details and decisions of all categories that are managed by their teams.
Responsibilities:
- Proactively drive measurable efficiencies of team communications, tasks, and overall workflow to support continuous improvement.
- Assist management on the growth of global and segment-wide relationships.
- Support manager to execute short and long-term sourcing strategies for managed categories, proactively drive the set priorities, objectives, and action plans to improve supply base and mitigate risk with measurable accountability.
- Assist manager in the leveraging opportunities and executes sourcing strategies for global site-specific items.
- Collaborate with Quality Assurance team to ensure products placed with managed suppliers are meeting Disney quality standards.
- Drive product development management, communicating key milestones and deadlines within the sample approval process.
- Drive proactive production tracking, communicating, and troubleshooting exceptions and delays.
- Negotiates costing and proposes value engineering options to achieve profitability goals while ensuring product vision is achieved.
- Collaborate with factory and Product Design to bring new art techniques and applications and researching trends.
- Support manager to monitor the managed suppliers continues to meet ILS MCS, regulatory standards, and other established supplier performance requirements.
- 5 years of experience in Global Sourcing and/or Merchandising
- Strong knowledge of product-specific construction standards, materials, and manufacturing processes/techniques.
- Outstanding negotiation skills.
- Demonstrated ability to balance conflicting priorities between creative design and cost of goods objectives.
- Proficiency in English
- Proficiency in Japanese, Mandarin or Cantonese is a bonus (spoken and written) - to communicate with suppliers in other markets
- Outstanding written and verbal communication skills.
- Strong analytical and strategy-formulation skills.
- Ability to influence internal stake holders and drive efficient decision-making.
- Experience in merchandise sourcing and production management.
- Strong computer skills. (i.e., Excel, PowerPoint, Micro Charts, etc.)
- Ability to work on multiple projects within specified time frames.
- Demonstrated ability to work in a multi-cultural environment.
- Understanding of US and Global testing, safety, and labeling requirements and impact to product design and manufacturing processes.
- Understanding of free-trade agreements, duties and resulting impact of sourcing strategies.
- Bachelor’s Degree
- Product-specific technical degree and/or manufacturing experience a plus
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Product Management
- Industries Entertainment Providers
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