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CrowdStrike is looking for highly motivated, self-driven, Cyber Security Analysts dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. Our CrowdStrike virtual security operations center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers.

Key Process
Process Reconciliation and Customer Support:
Manage authorization and clearing requests to ensure accurate

CrowdStrike is a global leader in cybersecurity, offering advanced solutions to protect businesses from the most sophisticated cyber threats. With our flagship product, Falcon, we provide proactive threat detection, endpoint protection, and incident response to enterprises around the world.

We are expanding our team in Singapore and are looking for an Entry-Level Customer Service Specialist who has a passion for technology and delivering exceptional customer service. This is a great opportunity for individuals with no formal qualifications or technical background to start a rewarding career in cybersecurity, as CrowdStrike offers full training to help you succeed.

Role Overview
As an Entry-Level Customer Service Specialist at CrowdStrike, you will be responsible for delivering high-quality support to customers who use our Falcon platform and other cybersecurity solutions. This role is ideal for individuals who are eager to learn and grow within the cybersecurity industry. No prior qualifications are required—just a passion for technology and a desire to help customers solve problems.

This position will provide comprehensive training in cybersecurity, customer service, and troubleshooting, so you can develop the skills necessary to assist our clients effectively.

Key Responsibilities

Customer Support & Issue Resolution
First Point of Contact: Assist customers by responding to their inquiries via phone, email, and chat, addressing both basic technical issues and product questions.

Technical Troubleshooting: Guide customers through resolving common issues related to the Falcon platform, such as installation problems, configuration errors, and product usage concerns.

Product Guidance: Help customers understand how to use CrowdStrike’s cybersecurity solutions to ensure their systems remain secure and protected from cyber threats.

Documentation: Accurately document all customer interactions and maintain records of issues and resolutions for future reference.

Comprehensive Training and Onboarding

Product Training: Participate in extensive training to become familiar with the Falcon platform, cybersecurity tools, and basic threat detection.

Cybersecurity Education: Learn the foundational concepts of cybersecurity, including common threats like malware, ransomware, and phishing attacks.

Customer Onboarding: Assist in guiding new customers through product setup and initial configurations, ensuring a smooth transition into using CrowdStrike’s solutions.

Customer Relationship Building

Relationship Management: Build positive relationships with customers, providing clear and empathetic communication throughout each interaction.

Follow-up: Ensure that customer issues are fully resolved and follow up to confirm customer satisfaction.

Feedback Collection: Gather customer feedback and escalate issues or suggestions to improve the product and customer support experience.

Collaboration with Internal Teams

Escalation and Support: Work with senior team members and other departments, such as Technical Support and Incident Response, for more complex issues that require advanced technical expertise.

Knowledge Sharing: Contribute insights to improve team processes and help fellow team members resolve recurring issues more efficiently.

Ongoing Learning and Development

Continuous Improvement: Regularly update your knowledge of CrowdStrike’s products and cybersecurity best practices to improve your support capabilities.

Professional Development: As you grow in your role, you will have the opportunity to gain more technical expertise and advance within the company.

Required Qualifications

No formal qualifications required: We’re looking for individuals who are passionate about learning and eager to start a career in cybersecurity.

Strong Interest in Technology: A genuine enthusiasm for technology and an interest in cybersecurity is a must.

Excellent Communication Skills: Ability to communicate clearly and effectively, both written and verbally, in English.

Customer-Focused Attitude: A desire to help people, solve problems, and ensure customer satisfaction.

Problem-Solving Skills: Ability to troubleshoot basic issues, identify the root cause, and guide customers through solutions.

Attention to Detail: Being organized and documenting customer interactions accurately.

Preferred Skills (Not Required, But a Plus)

Experience in a customer service role: Any prior experience in customer service, hospitality, or retail will be beneficial but not necessary.

Basic technical knowledge: Familiarity with concepts such as operating systems (Windows, macOS, Linux) and internet security could be helpful, but not required.

Language Skills: Ability to communicate in other languages such as Mandarin, Malay, or Tamil would be beneficial, depending on the customer base.

Full Training Program:
You will receive a comprehensive training program that covers both customer service techniques and technical knowledge about CrowdStrike’s cybersecurity products. This training will prepare you to assist customers confidently and competently.

Career Development:
CrowdStrike is committed to the professional growth of its employees. As you gain experience, you will have the opportunity to advance to more specialized roles such as Technical Support Specialist, Incident Responder, or Customer Success Manager.

Work Environment:
CrowdStrike promotes a remote-first culture, so you can enjoy the flexibility of working from home or, depending on your location, from our Singapore office. We value work-life balance and provide the tools necessary for you to succeed in a remote or hybrid setting.

Inclusive and Collaborative Team:
You’ll work alongside a supportive, dynamic team that encourages learning and growth. We foster an inclusive environment where everyone has the opportunity to succeed.

Impactful Work:
You will play an essential role in helping customers protect their organizations from cyber threats, contributing to CrowdStrike’s mission to stop breaches and keep data secure.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management & Business Development, Security Solutions APAC Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:
The Security Solutions (SSO) team is responsible for MasterCard’s safety and security related product management and business development efforts to protect the integrity of the electronic

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management Role Overview
We are seeking a dynamic and strategic professional to join our Security Solutions team, focused on Government Engagement across Asia-Pacific. This role will lead the development and execution of partnership strategies to combat cybercrime, working closely with government agencies, law enforcement, NGOs, and industry coalitions. The ideal candidate will be passionate about shaping the regional cybercrime agenda and building trusted relationships that drive meaningful impact.

Key Responsibilities
• Organize Mastercard’s engagement with government stakeholders on cybercrime, scams, and digital security issues across Asia-Pacific.
• Identify and develop strategic opportunities for collaboration with governments, regulators, and law enforcement to advance shared goals in cybercrime prevention, revenue tracking, measurement and reporting.
• Provide insights and initial thoughts on opportunities to optimise revenue position.
• Oversees project management of sales, sponsorship and influencing engagements. Will take a lead on defining workstreams, creating project plan, coordinating stakeholders, ensuring milestones are met, regular project reporting to senior internal and external stakeholders.
• Support the deployment of Mastercard’s security solutions (e.g., threat intelligence, scam prevention tools) through policy alignment and public-private partnerships.
• Monitor and analyze regulatory trends, legislative developments, and geopolitical dynamics affecting cybercrime and digital security.
• Collaborate cross-functionally with product, legal, communications, and regional teams to align engagement strategies with business priorities.
• Contribute to thought leadership, whitepapers, and policy briefings that position Mastercard as a trusted partner in the fight against cybercrime.
• Support high priority events in line with our commitments to partners and governments

Qualifications
• Bachelor’s degree in computer science, public policy, international relations, law, business, or a related field; advanced degree preferred.
• 6-8 years of experience in government affairs/engagement, public sector sales, ideally with exposure to cybersecurity, financial crime, or digital policy.
• Strong understanding of government structures, regulatory processes, and multilateral institutions in Asia-Pacific.
• Demonstrated experience in policy advocacy, stakeholder engagement, and coalition-building.
• Demonstrated past experience of end-to-end project management capabilities
• Excellent communication, public speaking, and negotiation skills.
• Ability to work across cultures and manage relationships with diverse stakeholders, including government officials.
• Experience working in or with the public sector, law enforcement, or international organizations is a plus.
• Strong excel and PowerPoint skills

Strategic Skills
• Ability to analyze complex policy and regulatory issues and translate them into actionable strategies.
• Strong situational awareness and ability to anticipate emerging cybercrime threats and policy shifts.
• Collaborative mindset with a proactive, solutions-oriented approach.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Loyalty Platforms Overview

Mastercard Loyalty Solutions delivers a suite of products and services to financial institutions, merchants, and loyalty program operators, enabling them to create compelling propositions that drive profitability and competitive differentiation. This role sits within the Consumer Acquisition & Engagement team in Asia Pacific and focuses on managing Mastercard’s loyalty platforms across the region.

The successful candidate will be responsible for shaping regional product strategy, influencing global product roadmaps to ensure regional relevance, and partnering with cross-functional teams to drive revenue growth and customer value. This role requires deep domain expertise in loyalty platforms, strong technical product thinking, and a proven ability to deliver complex, concurrent projects.

This position reports to the Regional Vice President and works closely with global and regional product teams, Sales, Solution Engineering, Product Delivery, and Support Services (Legal, Finance, Customer Services).

Key Responsibilities

Platform Strategy & Vision Alignment: Support the Director, Regional Rewards Products in developing and executing long-term strategy and go-to-market plans for rewards products in APAC. Translate global product strategy into actionable regional plans.

Technical Product Thinking: Demonstrate a strong understanding of APIs, SDKs, data pipelines, and system architecture to guide platform development and integration.

Stakeholder Management: Act as a bridge between global product teams and regional markets. Collaborate with engineering, design, data, and security teams to ensure alignment and responsiveness to market needs.

Backlog & Roadmap Ownership: Assist in prioritizing features, technical enablers, and infrastructure improvements. Balance short-term delivery with long-term scalability.

Cross-Team Collaboration: Coordinate with internal teams across divisions, including Sales, Solution Engineering, and CA&E Commercialization, to define platform capabilities and market-facing bundles. Monitor opportunity pipelines and ensure customer success.

Metrics & Performance Monitoring: Define and track KPIs, including revenue, profitability, and pipeline metrics. Develop regional case studies and use data-driven insights to inform product decisions and continuous improvement. Maintain competitive intelligence and communicate market feedback to global teams.

All About You - Qualifications & Experience
• Deep knowledge of the payments and loyalty industries, including loyalty economics and ecosystem dynamics.
• roven experience in product management or product marketing, with strong business acumen and strategic thinking.
• D monstrated ability to translate strategy into product launches and implementation plans across diverse markets.
• S rong interpersonal and leadership skills; collaborative, diplomatic, and flexible.
• E perience leading cross-functional teams and managing multiple complex projects under tight timelines.
• E cellent communication skills, with the ability to influence and present to senior stakeholders across technical and business domains.
• S lf-starter with a high level of energy, creativity, and resilience. Comfortable working independently in ambiguous environments.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management,

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Specialist, Products and Solutions, Launch Graduate Program 2026 - Singapore We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience.

Overview
• Acts as a business owner and manages long-term and short-term strategic initiatives for a commercialized product
• Roles in this family oversee product evolution, establish go-to-market strategy, optimize products and resources, implement incremental improvements within the product’s life cycle, conduct ongoing care and maintenance, and manage P&L

Responsibilities
• Assist in analyzing and interpreting user data, consider context and bias in data, and makes a point to highlight data issues / inconsistencies
• Seeks to learn drivers of product stakeholder priorities/preferences and how to bring new insights to own team
• Actively listens to and learns how to probe for additional information from key stakeholders
• Seeks to understand the importance of building cross-cultural peer networks and actively works towards building one’s own
• Seeks to understand Mastercard's business operations and how value is created at each step of the payments value chain
• Asks meaningful and appropriate questions to understand and translate business requirements into desired functionality
• Exhibits general knowledge of Mastercard business processes, systems, products, customers and how they impact own area of work
• Develops awareness of key business issues and major stakeholders in own area by helping to perform research & analysis
• Takes personal ownership for seeing tasks through to timely completion while keeping team updated on progress
• Approaches work situations with intellectual curiosity regularly sharing ideas for process modifications/ improvements
• Participates in Guild activities which develop others and reinforces good team spirit while working with others
• Demonstrate active learning and sharing of product development practices via Guild/Product community initiatives
• Understands relationships within own work area and participates in teamwork and collaborative efforts
• Shows eagerness to learn new business knowledge, technologies, tools or systems
• Exhibits effective oral, written and non-verbal communications within Mastercard and delivers high quality work
• Exhibits understanding of the importance of collaboration in communications planning and execution
• Contributes near-term input (quarterly) for the product portfolio and roadmap
• May coordinates internal forums to collect and identify feature-level development opportunities
• Helps build product documentation that are clear and easily consumable by product teams • Deliver assigned work seeking guidance from experienced team members

Experiences
• Exposure to relevant Microsoft Office programs and ability to create deliverables on a timely basis (e.g., Excel, PowerPoint, Access, etc.)
• Exposure to collecting and/or working with data including standardizing, summarizing, offering initial observations and highlighting inconsistencies
• Exposure to working with various product lines, technologies, and industries
• Takes the time to fully learn the product portfolio
• Familiar with business and technical writing

All about you:
- Currently enrolled in a bachelor’s or accelerated master’s program graduating between Dec 2025 – June 2026.
- Able to start work on 6 July 2026 (Start dates are fixed)
- You do not require any work visa sponsorships to work in Singapore
• Highly motivated, intellectually curious, analytical, and a strong team player.
• Extremely organised and able to independently manage multiple projects and initiatives with varying scope concurrently.
• Excellent relationship building skills; able to foster and maintain strong, positive working internal and external relationships across multiple business functions and markets.
• Highly customer focused with a demonstrated ability to understand and respond to customer needs.
• Outstanding communication and presentation skills, able to clearly tailor the message to the audience and communicate complex products and processes.
• Creative video creation/figma skills is a plus
• Fluency in English is mandatory, additional Asian languages would be a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Marketing Services, Consumer Acquisition & Engagement Overview:
Mastercard’s Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. By integrating proprietary data, cutting-edge technology, expert insights, and strategic expertise, Services plays a critical role in driving Mastercard’s differentiation and business growth.

The Consumer Acquisition & Engagement (CAE) business focuses on driving sustainable growth and profitability through deep, more valuable customer relationships. We achieve this through our extensive capabilities in Marketing Services, Rewards, Offers, and Personalization that enrich the B2C and B2B marketing strategies of our customers.
We are seeking a Regional Senior Analyst to support Product Management of the Marketing Services product line, reporting to the Director of Marketing Services Product.

Role:
Marketing Services and Product Development
Design and evolve Marketing Services to meet client’s marketing needs and business objectives
End-to-end development of MarTech products, ensuring they are scalable across Asia Pacific.

Go-to-Market & Enablement
Develop toolkits, sales collateral, and training to support regional teams in selling and delivering products effectively; provide client-facing product expertise.

Delivery Excellence
Ensure timely, high-quality rollouts across regions, managing cross-functional teams and aligning delivery with roadmap priorities and client expectations.

Performance & Stakeholder Management
Track key KPIs (e.g. adoption, time-to-market), engage with regional and global stakeholders, and continuously improve feature base on feedback and data insights.


All About You:
You are a detail-oriented and driven product professional who thrives in fast-paced, collaborative environments. You bring tenacity, curiosity, and a strong sense of ownership to everything you do, with a passion for solving problems and delivering meaningful customer outcomes. Strong analytical skills with experience in business intelligence, data visualization, or reporting tools such as Tableau or Power BI.

• You have experience in product management, business analysis, marketing technology, or a related role, and are eager to grow your impact.
• ou possess strong analytical skills, with hands-on experience using tools like Tableau, Power BI, or similar platforms to uncover insights and inform decisions.
• Y u are familiar with marketing technology platforms such as CRM, CDP, or marketing automation, and understand key data concepts, KPIs, and metrics relevant to marketing services and customer engagement.
• Y u are a strong communicator with excellent narrative building, presentation design, and speaking skills, able to translate complex ideas into clear, compelling product stories.
• Y u demonstrate business acumen, connecting customer needs with strategic goals and commercial outcomes.
• Y u’re a creative problem solver who enjoys thinking outside the box and contributing to go-to-market strategies and product innovation.
• You re adaptable and growth-oriented, with a strong sense of urgency and a focus on delivering results.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Franchise Innovation & Services Overview
The Asia-Pacific Franchise Team is recruiting an Analyst for Franchise Innovation & Services. This position reports to the Vice President, Franchise Innovation & Services Lead for Asia-Pacific. This role is part of a specialized team focusing on innovative solutions to support Mastercard’s customers within the diverse Asia-Pacific region; enabling our business to expand into new opportunities where Franchise-enabled solutions can be leveraged to drive scale, enable interoperability and deliver differentiating value to our customers. Responsibilities also include managing the service model and delivery for Franchise Services in Asia-Pacific, ensuring that Mastercard’s customers have access to the expertise needed to participate effectively in the ecosystem.

Role
- Create and deliver on corporate strategies that drive innovative solutions for new business initiatives and product flows such as