1,940 Apprenticeships & Trainee jobs in Singapore

Join to apply for the Training Officer (Living Skills) role at SPD

Support Senior Training Officers in providing life and work skills training for trainees. Help improve trainees’ independence, work skills, and overall wellbeing.

Responsibilities

• Assist trainees with self-care activities such as feeding, grooming, toileting, including diaper changing, and maintaining hygiene.
• Develop therapeutic and training materials using a proactive, collaborative, creative, and person-centred approach. Focus areas include daily living, communication, social-emotional skills, community living, recreation, and vocational training. Identify trainees with potential for open employment.
• Assist in developing interventions and managing challenging behaviours with the team.
• Help implement and update Individual Training Plans (ITP), maintaining records of progress and assessments.
• Coordinate with caregivers to ensure training is applied at home and update them on care needs.
• Ensure safety and adherence to training procedures and centre rules.
• Maintain cleanliness of training spaces and facilities.
• Document trainees’ progress, activities, and attendance.
• Participate in work process analysis and suggest improvements to enhance vocational skills and efficiency.
• Report incidents to the Manager.
• Perform other duties as required.

Requirements

• Minimum 'O' level/'A' level/ITE certification, with 1-2 years experience working with persons with disabilities preferred.
• Experience in Special Education or Social/Community Services, especially with youths or adults with disabilities, is advantageous.
• Experience in vocational training and coaching is a plus.
• Commitment to social inclusion and promoting independence.
• Patience, positivity, and passion for working with adults with disabilities.
• Care-oriented with a positive outlook on development and growth.
• Interest and experience in life and vocational skills training.
• Self-motivated, adaptable team player capable of multitasking.
• Good communication, people management, and technical skills.
• Meticulous with strong observational skills.

Note: The job is listed as Entry level and is a Full-time position in Human Resources within the Non-profit Organizations industry.

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Training & Laboratory Support Coordinator - Singapore

Join to apply for the Training & Laboratory Support Coordinator - Singapore role at Promega Corporation

Training & Laboratory Support Coordinator - Singapore

1 day ago Be among the first 25 applicants

Join to apply for the Training & Laboratory Support Coordinator - Singapore role at Promega Corporation

TRAINING SUPPORT COORDINATOR

Full time

Promega (Singapore) - a subsidiary of Promega USA - is a leader in providing innovative solutions to the life sciences industry. Equipped with a regional inventory hub, a global support and instrument service center, we focus on sales, marketing, distribution, and technical support for Singapore and the Asia Pacific markets.

We are currently seeking a highly motivated and detail-oriented individual to join the Singapore Global Service & Support Team as a Training Support Coordinator. In this role, you will coordinate training programs, manage event logistics, and support laboratory activities to ensure high-quality customer service and efficient operations.

Primary Function

• Coordinate employee courses and training events for Promega’s Technical, Sales and Service Teams.
• Administrative support for the training programs and Service & Support Center operations.
  
  
  

Responsibilities

• Training Coordination involves planning, scheduling, in-charge and managing training events. It requires effective communication to ensure smooth execution and timely follow-up. Additionally, it includes maintaining training records in the Learning Management System (LMS).
• Logistics & Event Management includes :
• Organize training logistics; (hotel & transport/transfer arrangements, management of stocks; lunch, drinks & snack; activities; venue care, office materials & tools etc)
• Organize training printouts (participant lists, diplomas, binders etc)
• Organize shipments, managing purchase orders and invoices
• Keep track of the expenses for every training and events.
• Project Management involves using software's to track training and project status while providing updates to team leads and sponsors on training initiatives and process improvements.
• Laboratory Support includes
• Organizing support to the Trainer including assisting in preparation of training materials in the laboratory.
• Cleaning and disposal of training materials.
• Providing occasional hands-on scientific support.
  
  
  

Requirements

• Citizenship: Singaporean or applicants with permanent residency only.
• Education: Minimum Diploma or Degree in Science or any related field only.
• Experience: At least 1-year related experience, preferably in training or event coordination/ administration.
• Skills: Proficiency in English, Microsoft Office, and project management tools (e.g., Asana). Strong organizational and multitasking abilities.
• Physical Demands: Ability to lift up to 15 kg and work at a computer for extended periods.
• Personal Attributes: Cooperative, adaptable, and eager to learn.
  
  
  

If you are interested in applying for this position, please send your CV to

At Promega, we are committed to building a diverse workforce that reflects the communities we serve and creating a culture where everyone belongs. As an Equal Opportunity Employer, we welcome and encourage applications from all backgrounds, ensuring that employment decisions are made fairly and equitably.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

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Virtual Assistant - Singapore / Philippines - Full-Time Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG Operations Administrative Assistant – Warehouse & Vault Operations Support Assistant @ Community Hub (Faber) Executive Administrator -Regional Governance Team

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Job Responsibilities:

Global Cyber Awareness & Training Program Delivery and Support

• Act as the primary support for the Cyber Awareness & Training global Centre of Excellence (CoE) across regions such as APAC, EMEA, US, and Japan.
• Assist the Director of CoE in creating and executing a comprehensive global cybersecurity awareness and training program.
• Support the design and delivery of cyber training programs, including cyber eLearning, social engineering tests, and regular cyber awareness initiatives, to enhance cybersecurity knowledge across all organizational levels and countries.
• Work with internal and external subject matter experts or regional representatives to ensure content is compliant, current, relevant, and engaging.
• Assist in creating and executing strategies to globally promote cybersecurity awareness initiatives.

Experiential Learning

• Participate in developing practical training modules and simulations to provide real-world cybersecurity experience.
• Support the use of innovative learning technologies and methods, such as gamification, to boost engagement and retention.

Engagement with Stakeholders

• Support and run sessions/communications for CoE program development and operationalization.
• Engage in global CoE delivery discussions, contributing to and supporting strategic planning.
• Maintain strong relationships with regional teams to ensure consistent delivery and messaging.
• Support and promote global collaboration to enhance the Bank's collective cybersecurity posture.

Expectations:

• Team Collaboration : Work effectively as a team player with the bank’s cybersecurity professionals to achieve program objectives.
• Effective Communication : Communicate clearly and effectively with diverse audiences, including both technical and non-technical stakeholders.
• Cross-Department Collaboration : Collaborate with various regions and departments to seamlessly integrate cybersecurity awareness into business processes.
• Continuous Improvement and Passion: Show a passion for continuously improving the training program's effectiveness and ensuring alignment with the latest cybersecurity threats and trends. Support, coach and guide less experienced members of the team.

Job Requirements:

• Minimum 7 years’ experience in running Cyber Security Awareness and Training Programs in corporate environment.
• Experience in cybersecurity operations or vulnerability management.
• Experience with cybersecurity standards (e.g., ISO27001, NIST Cyber Framework, CRI).
• Experience with various training methods and different audience groups.
• Hands-on experience in designing and implementing cybersecurity awareness and training programs.
• Experience with various training methods and different audience groups.
• Strong communication skills and experience working in multi-national corporate will be advantageous.

Note: We regret to inform that only shortlisted applicants will be notified.

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Responsibilities
The Business Training & Development (BTD) Team empowers the Global Business Solutions (GBS) organization through impactful learning solutions in product enablement, sales enablement, and leadership development. By collaborating with key stakeholders, the team designs scalable learning strategies that align with business goals, equipping teams with the knowledge and skills needed to thrive. Through innovative training delivery and data-driven insights, the BTD team fosters a culture of continuous learning, driving growth and success in a dynamic global market.

About the role:
We are looking for a strategic and dynamic Training Leader to oversee the training and development of the SMB BTD training team. This role involves identifying training needs through stakeholder management, working with other COEs to create scalable learning programs tailored to regional differences, and collaborating across teams to deliver effective learning experiences

Responsibilities:
- Lead the SMB BTD Training team for EMEA and APAC to design and implement enablement programs, including onboarding, sales training, ongoing development, and management coaching.
- Collaborate with cross-functional teams to create learning programs covering product knowledge, Go-To-Market learning initiatives, Sales Excellence, and Leadership Development.
- Develop and oversee global training programs focused on core sales functions, ensuring they work effectively across multiple regions.
- Work closely with stakeholders to understand business needs and ensure training programs align with company goals.
- Coach and support training specialists, helping them build their skills and grow in their roles.
- Set up processes to measure training success using performance metrics and learner feedback for continuous improvement.
- Manage the planning and execution of training initiatives, including communication strategies, training schedules, and resource allocation.

Qualifications
Minimum Qualifications:
- Minimum 5 years of experience in training & enablement, with at least 4 years in a sales enablement environment and 3 years in a leadership role.
- Strong consultancy skills, with the ability to assess training needs, provide strategic recommendations, and advise stakeholders on learning and development solutions that align with business objectives and drive measurable impact.
- Experience in stakeholder management, ensuring training initiatives are aligned with business goals, regional priorities, and evolving market needs.
- Ability to use data-driven insights to measure training effectiveness, identify areas for improvement, and make informed recommendations for continuous learning initiatives.
- Bachelor’s degree or professional qualification in Human Resources, Training & Development, Organizational Development, or a related field.
- Knowledge of program development and implementation, with the ability to scale training programs across different regions (EMEA & APAC) while maintaining relevance.
- Experience working across teams to create learning programs that are measurable, adaptable, and aligned with business needs. Strong project management skills, with the ability to prioritize tasks and meet deadlines for regional training programs.

Preferred Qualifications:
- Experience in digital marketing and advertising, particularly within the SMB space.
- Proven success in working with external partners across sales programs, tooling, and enablement.
- Flexibility to travel to regional sites

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. #J-18808-Ljbffr

1 week ago Be among the first 25 applicants

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

Sales Training Leader, Asia – MedSurgical

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

Requirements

As a Sales Training Lead, you will contribute in developing Sales workforce training and learning strategy, overseeing the development of short and long-term training plans, leading the development of Asia training materials according to curriculum and business requirements, and coordinating training development activities across Asia areas. Here, you will make an impact by:

• Works with management to analyze, identify, and provide structure and direction to the organization's training needs.
• Advises and consults with management to determine sales hierarchy training needs. Oversees the administration of all aspects of training programs such as costs, budgets, contracts, training delivery, results, and effectiveness. Recommends and coordinates appropriate developmental action or training programs. Utilizes presentation skills and/or negotiating techniques to sell training concepts and/or ideas to management.
• Provides training consulting services to management. Collaborates with management to determine priorities and timetables, assigns resources/tasks, and may provide performance feedback on team members. Accountable for the activities and results of assigned projects. Proactively communicates project direction and status to appropriate personnel.
• Facilitates and/or leads training courses or seminars to personnel to meet established objectives. Needs to be able to respond quickly to difficult questions, situations or issues that may occur during a training course or seminar. Develops and delivers presentations to special groups on topics such as leadership, team training, or competency-based developmental needs.
• Develops sales training materials, designs and delivers sales training sessions to sales representatives for division. Oversees training schedules for the field operations and training department. Develops the analysis, research, writing, and revision of text for sales training manuals.
• Manages training material development according to curriculum and business requirements. Develops curriculum aligned to output of global role analysis. Develops and manages training work plans. Establishes and oversees governance process for training curriculum, tools and materials. Ensures compliance with applicable legal, policy and other requirements.
• Provides functional work direction to consultants in the analysis, design, and development of training modules. Conducts Train-The-Trainer sessions and coaches and motivates assigned employees through the necessary steps and coursework needed for them to be able to deliver training. Analyzes and assesses vendor skills, their competitive training modules, and/or alternative training methodologies. Builds and fosters a team approach.
• Executes training strategy to ensure adequate preparation for deployments, including development of training metrics.
• Analyzes and summarizes training effectiveness through seminar and customer feedback. Based on that feedback, works with professional consultants (or individually) to write and/or revise training content. Pursues continuing educational opportunities by utilizing internal and external seminars or courses.
• Publishes and maintains on-line learning platforms. Consults with management to develop, create, and lead regional sales training.
• Actively participates in external professional organizations to enhance for new ideas and approaches to training.
• Identifies and implements steps for continuous improvement of training. Leads quality analysis and rebuild as needed for training deliverables.
• Responsible for collaboration and cross-functional coordination of functional impacts or decisions relative to area of responsibility.
• Negotiates and counsels at an expert level with an audience which may not be knowledgeable in the subject area. Demonstrates solid persuasion skills and manages differing interests and perspectives.
  
  

Your Skills And Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• A Bachelor level university/college degree is generally required. Certain certifications may be required for focused sales training
• skillsets. In addition, a minimum of 7-10 years relevant working experience is required.
• Expert/master knowledge and experience with most current training theories and practices. In-depth knowledge of 3M structure and organization. Has cross-functional knowledge of businesses. Possesses solid market know-how (competitors, trends, etc.). Utilizes this business knowledge to educate others.
• Knowledge of computer programs and corporate systems relevant to assigned area of responsibility is required.
• Requires ability to communicate in written and spoken English.
  
  

Work location: Singapore

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the

terms.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Medical Equipment Manufacturing

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Sign in to set job alerts for “Sales Lead” roles. Head of Sales (Marine and Offshore Industry / Base Salary up to 20,000SGD) Regional Sales Manager (Food Ingredients) Business Development Manager/ Sales Manager (AI Company)

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IT Manager / Senior IT Executive

Responsibilities:

• Oversee and maintain IT infrastructure to ensure smooth daily operations across local and overseas offices.
• Manage and support ERP systems (SAP Business One, Microsoft Business Central), including customization, enhancements, and full-cycle implementation projects.
• Provide IT solutions, application development, data analysis, and reporting to improve efficiency.
• Lead and mentor the IT team, ensuring high performance and technical excellence.
• Administer and monitor databases, servers, security systems, and network infrastructure.
• Manage IT procurement, vendor coordination, system upgrades, and audits.
• Design and maintain the company website and support web/domain management.
• Prepare IT budgets, reports, and updates for management, ensuring compliance with SOPs and cost-effectiveness.
• Stay updated with IT trends and communicate key updates to users.

Requirements:

• Degree in Information Technology or related field.
• 4-6 years of experience in systems engineering, networking, database administration, ERP analysis, or IT security.
• Hands-on experience with ERP systems (preferably SAP Business One, Microsoft Business Central, MS NAV) and at least one full ERP implementation project.
• Strong knowledge of IT infrastructure, database administration, security systems, and Windows server support.
• Proficiency in MS SQL, Crystal Reports, SQL/Visual Basic programming, and stored procedures.
• Strong analytical, problem-solving, and leadership skills; able to manage deadlines and drive efficiency.

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Training and Communications Specialist Graduate (Ethics Office) - 2026 Start (BS/MS)

Location: Singapore

Team: Corporate Functions

Employment Type: Regular

Job Code: A22952

Responsibilities

Team Introduction: High ethical standards and a culture of integrity are essential for the Ethics Office, which guides ethical leadership, develops policies, and manages investigations. We seek talented individuals for 2026. As a graduate, you'll have opportunities to pursue innovative ideas, face complex challenges, and grow professionally. Join ByteDance to start a career with limitless possibilities. Candidates must commit to an onboarding date by the end of 2026; please include your availability and graduation date in your resume. Each candidate may apply for up to two positions, considered in application order. Applications are reviewed on a rolling basis, so early application is encouraged.

Role Overview: As a Training & Communication Specialist Graduate, you will help employees understand and adhere to compliance standards. You will develop training programs, prepare communication materials, and support projects that make compliance accessible. This role offers a valuable learning and growth opportunity from day one.

Key Responsibilities

• Training Program Support: Assist in designing compliance training, create e-learning modules, workshop materials, and update content as regulations evolve.
• Communication Support: Develop plans to share compliance information, draft messages, intranet posts, and collaborate with internal teams for tailored messaging.
• Project Coordination: Manage timelines and deliverables, track effectiveness, gather feedback, and suggest improvements.
• Stakeholder Engagement: Coordinate with internal teams, provide guidance, and participate in meetings to support compliance initiatives.

Qualifications

Minimum Qualifications: Final-year or recent graduate in Compliance, Communications, Risk Management, Legal Studies, Instructional Design, Business Administration, or related fields. Strong English communication skills; additional languages are a plus. Good interpersonal skills, organization, and time management. Proactive, responsible, self-motivated, and professional.

Preferred Qualifications: Master’s degree, internship or project experience related to training or compliance, understanding of ethics and governance, ability to handle multiple tasks and analyze data. For questions, contact

About Us

Founded in 2012, ByteDance aims to inspire creativity and enrich life through products like TikTok, Lemon8, CapCut, and platforms like Toutiao and Douyin. Our mission is to connect, create, and entertain, making content creation accessible and enjoyable.

Why Join ByteDance

We foster creativity, innovation, and diversity. Our global teams work to make impactful products that empower users worldwide. We value curiosity, humility, and impact-driven work, encouraging continuous growth and collaboration. Join us to be part of a dynamic, inclusive environment that celebrates diverse perspectives.

Diversity & Inclusion

We are committed to creating an inclusive workplace that values diverse skills, experiences, and perspectives. Our mission extends beyond products to fostering a community where everyone can thrive and contribute meaningfully.

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Process Engineer (PCP) 15 months training programme

Join to apply for the Process Engineer (PCP) 15 months training programme role at Pfizer

Process Engineer (PCP) 15 months training programme

Join to apply for the Process Engineer (PCP) 15 months training programme role at Pfizer

Job Description

Career Progression Program (CCP) for Advanced Biopharmaceuticals Manufacturing Executives/Professionals

We are pleased to announce the Career Progression Program (CCP) for Advanced Biopharmaceuticals Manufacturing Executives/Professionals, a distinguished talent development initiative aimed at cultivating the next generation of skilled professionals for Singapore's biopharmaceutical manufacturing industry.

Job Description

Career Progression Program (CCP) for Advanced Biopharmaceuticals Manufacturing Executives/Professionals

We are pleased to announce the Career Progression Program (CCP) for Advanced Biopharmaceuticals Manufacturing Executives/Professionals, a distinguished talent development initiative aimed at cultivating the next generation of skilled professionals for Singapore's biopharmaceutical manufacturing industry.

Program Overview:

• Program Type: Fresh Graduates / Mid-Career Change
• Duration: 15 months
• Attachment: Local attachment to Pfizer Inc.
• Eligibility:
• Singapore Citizens or Singapore Permanent Residents
• Have no prior working experience in the biopharmaceutical sector
• Mid-Career Candidate: Graduated for at least 2 years prior to point of application
• Training Allowances: CPF exempted
  
  

This comprehensive program is meticulously designed to provide participants with the requisite skills and experience to meet the anticipated hiring demand within the biopharmaceutical manufacturing sector.

We invite eligible candidates to apply for this exceptional opportunity to advance their careers with one of the industry's leading organizations.

Use Your Power for Purpose

Our breakthroughs would not reach the hands of patients without our dedicated pharmaceutical manufacturing team. We rely on agile members who understand the critical impact of their role in Pfizer’s mission. Patients need colleagues like you who take pride in their work and continuously strive to improve outcomes. Your efforts ensure that patients and physicians have timely access to the medicines they need.

What You Will Achieve

In this role, you will:

• Develop Manufacturing / Operating Instructions and necessary Standard Operating Procedures.
• Develop, maintain and troubleshoot the process control system recipe / models.
• Investigate, report and troubleshoot findings on both quality and EHS related issues observed during manufacturing, cleaning or during batch record review.
• Develop, implement and monitor robust preventive measures for processing issues.
• Play a proactive role in ensuring the site safety and quality standards are adhered to.
• Proactively monitor, identify, develop and implement improvements in processes and equipment.
• Communicate on a regular basis to the plant personnel on process updates.
• Train the process technicians and fellow process engineers on the process and procedures as required.
  
  

Here Is What You Need (Minimum Requirements):

• Degree in Engineering, preferably in Chemical Engineering or Degree in Science with Major in Chemistry
• Proactive, with strong interpersonal skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Applications
• Ability to work effectively in a team environment and collaborate with cross-functional teams
  
  

Bonus Points If You Have (Preferred Requirements):

• Demonstrated experience in a manufacturing environment
• Process Engineering and Technical Knowledge
• Familiarity with Lean Manufacturing principles and Six Sigma methodologies
• Excellent organizational skills and attention to detail
• Ability to adapt to changing priorities and work effectively under pressure
• Strong sense of commitment and dedication, with sense of urgency to get things done and results-driven attitude
  
  

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Support Services

Seniority level

• Seniority level Internship

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Pharmaceutical Manufacturing

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Johor Baharu, Johore, Malaysia 5 days ago

South West Community Development Council, Singapore 1 week ago

Process Engineer (Parts Making & Fabrication) Process Engineer - Plant-Based Meat Alternatives Process Engineer (Manufacturing Engineer)

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We are looking for a passionate and detail-oriented Training Executive/Specialist to support the training and service quality framework of our government campaign. This role involves conducting training, supporting onboarding, and driving service excellence through quality assurance activities. You will play a critical role in ensuring our agents deliver accurate, professional, and consistent customer experiences.

Key Responsibilities:

Training & Development

• Conduct structured training for new hires on product knowledge, soft skills, and SOPs relevant to the campaign.

• Support cross-training initiatives to strengthen agent versatility and coverage.

• Work closely with Team Managers to assess training effectiveness and identify gaps.

• Provide regular refresher training and upskilling programs based on audit findings and client updates.

• Assist in creating training content, assessments, and learning materials tailored to evolving campaign needs.

Service Quality Monitoring

• Perform regular audits based on approved audit metrics (e.g., accuracy, completeness, call management, service etiquette).

• Monitor agent interactions for compliance to internal SOPs and client requirements.

• Document quality observations and maintain clear audit records and monthly reports.

• Calibrate audit standards with internal stakeholders and client representatives to ensure consistency and alignment.

• Work with Service Quality Manager, and Team Managers (TMs) to implement corrective actions and improvement plans.

• Conduct 1:1 coaching or quality feedback sessions to address service lapses and improvement opportunities.

• Recommend changes to internal processes to improve efficiency and effectiveness.

• Perform root cause analysis on service lapses or recurring QA issues, and provide actionable insights for improvement.

Quality Standards & Compliance

• Support the development and execution of quality initiatives and service frameworks aligned to national standards (e.g., ISO, EXSA, Kudos).

• Assist in preparation and administration of internal/external quality audits and certifications.

• Align internal quality standards with industry benchmarks and client expectations.

• Champion service excellence through the promotion of company R&R programmes and staff certifications.

Client Engagement & Reporting

• Prepare monthly SQ reports, tracking key trends, audit findings, and improvement plans.

• Support ad-hoc reporting and attend quality-related meetings or discussions with the client.

• Ensure timely and accurate updates on SQ matters to both internal management and client stakeholders.

Job Requirements:

• Minimum 2 years’ experience in a similar capacity within a contact centre, customer service or training/QA role.

• Candidates with ACTA / ACLP certification or relevant experience in adult learning will have an added advantage.

• Familiar with quality assurance practices, call auditing, and service recovery processes.

• Strong analytical skills and attention to detail in reviewing transactions and identifying gaps.

• Excellent communication and interpersonal skills for coaching and stakeholder engagement.

• Team player with ability to multitask and adapt in a fast-paced environment.

• Proficient in MS Office (especially Excel and PowerPoint) and comfortable working with data and audit tools.

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