3006 Operations Manager jobs in Singapore

Igloo is the first full-stack insurtech firm to emerge from Singapore, with offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China, and India. Our mission is to make insurance accessible and affordable for all. We empower companies to eliminate operational risk, generate new revenue streams, and optimize their products and services. Having raised over US$100 million, including a recent US$36 million Pre-Series C funding round in Dec 2023, we aim to expand regionally through strategic acquisitions and talent acquisition.

We are looking for passionate individuals to join our team. At Igloo, teamwork and collaboration are at our core, and we value talented people like you.

We seek an experienced Head of Operations Manager with proven leadership, customer service expertise, and project delivery skills. Preferably, candidates will have experience in the insurance industry, tech scene, or startup environment. Reporting to the Regional Head of Operations in Singapore, this role involves strengthening current operations with existing clients/partners and establishing new operational activities for upcoming projects in Vietnam.

1. Develop and implement KPIs to measure operational performance and identify areas for improvement.
2. Formulate and execute operational strategies aligned with company goals to promote growth and efficiency.
3. Maintain a customer-centric approach with strong problem-solving skills.
4. Collaborate with cross-functional teams (sales, product, legal, finance, technology) to develop operational solutions.
5. Establish and review operating procedures for efficiency and productivity.
6. Oversee claim management and customer service, ensuring compliance and excellent customer experience.
7. Lead the sales admin department, optimizing processes and resources.
8. Promote a customer-focused culture and continuous process improvement.
9. Manage operational budgets for cost-effective resource utilization.

• 6 to 8 years of relevant experience; startup or insurance experience is a plus.
• Strong problem-solving and communication skills to manage multiple stakeholders.
• Self-motivated with proactive task management.
• Experience or exposure to API integrations and understanding their limitations; familiarity with the local insurance market and operational processes.
• Fluency in English (spoken and written) for regional collaboration.
• Ability to thrive in a young, dynamic, and fast-paced environment with growth opportunities.
• Comprehensive health insurance coverage for employees and families.
• At least 16 days of annual leave and other attractive benefits per company policy.

We have updated our privacy policy to be in compliance with new data protection laws that take effect May 25, 2018. For more information about the revisions, visit our privacy policy page .

We use Cookies to create the most secure and effective website experience for our customers. For more information about Cookies and how you can disable Cookies, visit our privacy policy page .

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

The Operations Manager is responsible to develop, implement, and manage effectively; laboratory and engineering certification and operational processes and systems. Leading continuous improvement and change management to support CSA Group in achieve excellence in service delivery within defined cost and productivity objectives. To ensure that all activities related to the certification operation are accomplished promptly and proactively within time and cost schedules consistent with the Regional objectives and the objectives of the global company.

Responsibilities:

• Overall accountable for on-time delivery of certification projects.
• Overall accountable for productivity of certification, and Laboratory functions.
• Overall supervision of product certification engineering and laboratory operations; Strategic Planning, Budgeting; hiring employees; mentoring and advising; promoting employees; assigning and evaluating work, terminating employees, reviewing performance annually.
• Leads the development of process improvement initiatives for certification. Leads teams with staffs from all levels of the organization in the design and creation of substantial and/or cross-functional process solutions. Ensures effective supporting training and implementation plans are developed and conducted.
• Alignment of infrastructure (metrics, rewards) with overall corporate goals and process improvement outcomes. Integration of continuous improvement into everyday operating practices of organization.
• Supports effective hiring, training and performance assessments of both direct and indirect reports.
• Plans and recommends the workload distribution of the operation, personnel requirements and proposed methods and/or procedures governing the operation of the group.
• Represents CSA Group globally. § Performs other duties as assigned by Management.
• Actively promote professionalism and adherence to corporate values.
• Advise on resources required, including staff recruitment and capital expenditure.
• Implement the company health and safety policy.

Preferred Education and Experience:

• Engineering Degree with 10-15 years’ experience in engineering, at least 3 years’ experience in the certification industry, and at least 6 year experience in leadership/management roles.
• Experience with customer service, continuous improvement, process design, change management, training and management responsibilities.
• Knowledge of CSA Group procedures and processes.
• Knowledge of CSA, UL, FM, EN, and IEC standards; variety of test and assessment procedures.
• Knowledge of CSA programs and services.
• Extensive network within CSA Group globally.
• Effective communication with all levels of the organisation in order to determine current processes, seek input, direction & acceptance, and convey & implement process improvements.
• Seeks 3rd party best practice information and ideas.
• Demonstrate sensitivity where confidentiality and/or political information and issues are concerned.
• Strong organisation, creativity and project management skills.
• Computer proficiency (Word processing, Microsoft Word, Excel, power point).
• Strong planning and organisational skills for program development and analysis.
• Knowledge of process improvement tools such as data gathering, relationship mapping, flow charting, process validation, etc.

CSA Group is one of the largest standards development organizations in North America, conducting research and developing standards for a broad range of technologies and functional areas. CSA Group is also a global provider of testing, inspection and certification services for products in many market sectors, and a leader in safety and environmental certification for Canada and the U.S.

The CSA mark appears on billions of products worldwide. For more information about CSA Group, please visit .

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

546579

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

• Assist the Contract/Area Manager in overseeing the whole warehouse and in-plant operations.
• Responsible for ensuring CEVA business and operational objectives and KPIs are met.

WHAT ARE YOU GOING TO DO?

• Lead and direct staff in daily activities to ensure smooth and efficient running of overall operations
• Lead daily manufacturing engagement as part of daily operations fulfillment
• Address customer escalations timely and provide solutions
• Plans and assures adequate equipment for storage, loading and delivery of goods
• Perform inventory management, productivity, accuracy and loss prevention programs to ensure that customers’ requirements are met
• Responsible for meeting KPI targets
• Plan and manage the P&L for the respective account to ensure on time deliveries
• Direct activities to limit cost, improve accuracy, safety and to provide and maintain good customer service level
• Cost management, ensure timely and accurate billings are submitted monthly and preparation of annual operating budget
• Implements safety, security, housekeeping and sanitation programs
• Build, motivate and coach operational team to ensure overall business objectives are met
• Generate monthly performance data/reports to ensure that customers’ requirements are met
• Implement work improvement initiatives and programs such as 5S, Kaizens, LEAN and SCA program with the goal of achieving CEVA Standards of Operational Excellence
  

WHAT ARE WE LOOKING FOR?

Education & Qualifications

Degree in any discipline

Experience

At least 5 years of relevant working experience and experience in managing and leading operations team

Specialist Knowledge & Skills

Computer proficiency

Interpersonal & Communication Skills

Excellent leadership and supervisory skills

Experience with customer dealing at all levels

Good planning, communication and people skills

WHAT DO WE HAVE TO OFFER?

We are a company in transformation, so you will be able to take part in innovative and challenging projects. You will have support to perform on your job by our internal teams with specific programs. Immersion within our company will therefore be complete and will allow you to grow with us.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

• Responsible for overall performance of assigned kitchens
• Oversee preparation and production of food items
• Drive food quality assurance and process improvement
• Work closely with all stakeholders to ensure delivery-on-time fulfilment
• Manage and uphold serviceability and hygiene integrity of kitchen infrastructure & equipment
• Manage staff related matters; including staff integration, coaching/mentoring and performance management
• Participate in cross functional initiatives, including automation projects
  
  

• Diploma in F&B Management/Operations, Culinary Arts or equivalent
• At least 5 years of relevant working experience in food production setting
• Resourceful and innovative
• Able to work 6 days work week and on PH/CNY
• Strong interpersonal and leadership skills, with an eye for detail
  
  

• Which of the following statements best describes your right to work in Singapore?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How many years of people management experience do you have?
• Are you available to work on weekends or public holidays?
  
  

CEVA Logistics provides global supply chain solutions to connect people, products, and providers worldwide. Present in 170 countries with over 110,000 employees across 1,300 sites, our goal is to be a Top 5 global 3PL.

We value our employees as key to our success and aim to engage and empower our diverse, global team. We foster a work environment that encourages personal growth, innovation, and continuous improvement.

Join CEVA Logistics and DARE TO GROW! Be part of a team that values imagination, encourages boldness, and strives for excellence. Help us shape the future of global logistics and grow with us.

• Assist the Contract/Area Manager in overseeing warehouse and in-plant operations.
• Ensure that CEVA business and operational objectives and KPIs are met.

• Lead and direct staff daily to ensure smooth operations.
• Manage manufacturing engagement and address customer escalations promptly.
• Plan and ensure adequate equipment for storage, loading, and delivery of goods.
• Perform inventory management, ensure accuracy, and implement loss prevention programs.
• Meet KPI targets and manage P&L for the respective account.
• Control costs, improve safety and accuracy, and maintain high customer service levels.
• Manage billing processes and prepare annual budgets.
• Implement safety, security, housekeeping, and sanitation programs.
• Build, motivate, and coach the operational team to meet business objectives.
• Generate performance reports and implement continuous improvement initiatives such as 5S, Kaizens, LEAN, and SCA programs.

Education & Qualifications: Degree in any discipline

Experience: Minimum of 5 years managing and leading operations teams

Skills: Proficiency in computer applications; excellent leadership, supervisory, planning, and communication skills; experience in customer relations

Participate in innovative projects and receive support from our internal teams. Grow professionally and personally within our company.

We value your growth and offer numerous career opportunities. Join CEVA for a challenging and rewarding career.

CEVA Logistics is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration regardless of race, gender, religion, or other characteristics.

Data and Operations Specialist

We are seeking a highly skilled Data and Operations Specialist to join our team. As a key member of our operations department, you will play a crucial role in planning and executing projects that drive business growth and improve customer experience.

• Project Management: Lead data analytics initiatives to understand customer contact patterns and design solutions for better policy and operational outcomes.
• Technology Implementation: Support service transformation through the implementation of new technologies like cloud telephony and AI-powered tools.
• Workforce Planning: Develop strategies to optimize operations and manage a hybrid workforce of in-house staff, vendors, and contractors.
• Vendor Management: Assist in managing vendor relationships and providing implementation support to government agencies onboarding our services.
• Process Improvement: Identify and implement process improvements to enhance operational efficiency and service quality.

• A bachelor's degree in a relevant field (e.g., analytics, operations management).
• Proven track record in project management and stakeholder engagement.
• Proficiency in data analysis tools (e.g., Python, R, SQL) and visualization platforms (e.g., Tableau, PowerBI).
• Experience in workforce planning and vendor management is advantageous.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Good communication skills and ability to present complex information clearly.

• A dynamic work environment that fosters collaboration and creativity.
• Opportunities for professional growth and development.
• A comprehensive rewards package including annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

Job Summary:

As a Floor Manager, you will be responsible for overseeing daily floor operations to ensure seamless and efficient service delivery. You will serve food and beverages to customers with a high level of professionalism while maintaining the cleanliness and organization of the dining area.

Responsibilities:

• Manage day-to-day floor operations to maintain smooth service flow.
• Serve food and beverages to customers with exceptional customer service skills.
• Maintain a clean and organized dining area, adhering to health and safety standards.
• Handle stock inventory, restock supplies, and place orders as needed.
• Support the team in delivering outstanding customer experiences.

Requirements:

• Strong leadership and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent customer service skills.
• Basic knowledge of food and beverage services.

What We Offer:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• A competitive compensation package.