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About the role

Vanguard Logistics Services (Singapore) Pte Ltd is seeking motivated and experienced Seafreight Customer Service professional to join our dynamic team. In this full-time role, you will be responsible for providing exceptional customer service experience and support to our clients.

What you'll be doing

• Manage and respond to customer inquiries and requests related to seafreight shipments
• Coordinate with internal teams and external partners to facilitate seamless freight forwarding services
• Prepare and process relevant documentation for seafreight shipments
• Monitor shipment status and provide proactive updates to customers
• Assist with the resolution of any issues or concerns that may arise during the shipping process
• Maintain accurate records and data related to customer accounts and shipments
• Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

Customer Service

• Minimum 2 years of Customer Service experience in NVOCC or freight forwarding
• Strong understanding of seafreight operations and documentation requirements
• Excellent communication and interpersonal skills to effectively interact with customers
• Proficient in data entry
• Ability to multitask, prioritize and work under pressure to meet deadlines
• Demonstrable problem-solving and analytical skills
• Strong attention to detail and commitment to delivering high-quality service

What we offer

At Vanguard Logistics Services, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance coverage
• Opportunities for professional development and career advancement
• Flexible work arrangements to maintain a healthy work-life balance
• Team-building activities and social events

About us

Vanguard Logistics Services is a leading global NVOCC, freight consolidation service provider. With a strong presence in the Commonwealth Central Region, we pride ourselves on delivering reliable and efficient services to our clients. Our team of dedicated professionals is driven by a commitment to innovation, customer satisfaction, and sustainability.

If you're ready to join a dynamic and forward-thinking organization, apply now for the Seafreight Customer Service role at Vanguard Logistics Services.

Responsibilities:

Handle customers' inquiries & requirements via email or phone.

Schedule and assign jobs to drivers.

Daily email of sign POD

Perform data entry by using WMS

Generate picking & packing list by using WMS

Submit weekly / monthly inventory reports to customers by using WMS

Preparation of necessary documents as and when is required

Communicate & coordinate with internal and external stakeholders

Requirement

Knowledge & Usage of Microsoft office

Language Knowledge of Read, Write & Spoken: English & Mandarin

Completed vaccinations

Able to work OT when is required

Passion for continuous learning and personal growth

Working Hours

5.5 working days.

Mon – Fri 8am – 5pm / Sat 8am -12noon.

• Candidate must possess at least Secondary School/"O" Level in any field

• Required language(s): English and Mandarin

• At least 1 Year(s) of working experience in the related field is required for this position

• Required Skill(s): Positive Attitude, Phone Manner, Highly motivated, Friendly

• Have basic to intermediate computer knowledge

• Preferably Junior Executive specialized in Customer Service or equivalent

• Immediate Position

Position Title : Customer Service Specialist / supervisor

Job Responsibilities :

• Process daily orders and arrange for drivers to deliver goods.
• Handle customer inquiries and provide answers via phone, email, WhatsApp, and other communication channels.
• Resolve customer complaints and maintain positive customer relationships.
• Record customer feedback and provide suggestions for improvement.
• Assist the team in completing daily tasks to ensure service quality.

Requirements :

• College degree or above; relevant experience preferred.
• Strong communication skills and team collaboration spirit.
• Detail-oriented, patient, and able to work under pressure.
• Familiarity with office software and basic computer skills.

Job Content

• Maintain daily communication and close relationships with customers.

• Order management for both warehouse and drop shipment.

• Proactive supporting sales operations in achieving sales targets.

• Provide a timely update to customers on the order changes of orders/shipmentschedule.

• To prepare shipping documents for customer clearance.

• Identifying customer demands and improving the process through cooperation with teammates.

• Solving customers' queries and problems.

• Handle customer complaints and ensure thorough follow-up until resolution.

• Participate customer meeting or customer visits when required to strengthen customer relationship.

Job Requirement

1. Diploma or above, majoring in international trade and logistic is preferred

2. Fresh graduates are welcome

3. Fluent oral and written English

4. Knowledge of SAP will be a benefit

5. Bilingual of English and Mandarin

Job Description -

• Secure retail and corporate rentals.
• Activating of replacement car for AIG insured and following up on due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetnetics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Establish and maintain professional and effective communication with external customers.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department, or escalate promptly to the manager as appropriate.

Requirements -

• Applicants with no prior experience are welcome
• Candidate must possess at least an "N" Level or Diploma in any field.
• Good knowledge of MS Office
• Good communication and problem solving skills.
• Meticulous, presentable, patience,and customer service oriented.
• Good command of English and Mandarin (to liaise with Mandarin speaking associates)
• Preferably with valid class 3/3A driving licence.
• 5.5 Days work week
• Able to start work within short notice.
• Priority will be given to Singaporeans

Role Overview

We are looking for a motivated and adaptable team member to support our daily operations. This role focuses on customer service, administration, and event coordination, with opportunities to get involved in different aspects of the business. No specific background is required — what matters is reliability, initiative, and a willingness to learn.

Key Responsibilities

Customer Service & Retention

• Assist in handling enquiries from wholesale and retail customers.
• Provide support in orders forecast and fulfilment.
• Help maintain good relationships with existing customers and follow up with new ones.

Administrative & Regulatory

• Support general administrative work such as scheduling and basic shipping documentation.
• Assist with regulatory submissions and responses to government agencies and customers documentary requests.
• Prepare and organize basic documentation for company operations.

IT & Systems

• Use company IT tools (e.g. email, spreadsheets, order tracking systems) to support operations and online activities.
• Ensure records are updated and accurate across production, sales, and customer support.
• Be open to learning simple digital tools that make routine tasks easier.

Event & Logistics Support

• Assist with planning and coordinating events such as trade shows and food festivals.
• Help with logistics including stock preparation, booth setup, and customer-facing activities at events.
• Provide on-the-ground support during events to ensure smooth execution.

Requirements

• Diploma, NITEC, or equivalent qualification in any field.
• Comfortable using IT tools (email, Word, Excel/Google Sheets).
• Organized, detail-oriented, and able to handle multiple tasks.
• Strong communication and customer service skills.
• Positive attitude and willingness to support different areas of a lean team.

Indicating Email subject "Application for CS - (Name)" will greatly expedite our processing of your application.

Job Brief

Wholesome Savour is seeking a passionate and driven Customer Service & Sales Executive to support our mission of promoting health improvement via our meal programmes. This hybrid role blends sales with client servicing, ideal for someone who thrives on meaningful conversations, values wellness, and wants to make an impact.

You will work closely with customers to guide them through our health programs, follow up on their progress, and help close sales both in-office and at onsite events.

Responsibilities

Sales & Outreach

• Engage potential and existing clients to share product and service offerings
• Identify customer needs and close sales through phone, meetings, and events
  Maintain accurate CRM and sales records

Client Servicing

• Follow up with clients to evaluate their experience and gather feedback
• Collect testimonials and share client insights with the team
  Build lasting relationships through thoughtful engagement

Event & Office Participation

• Represent Wholesome Savour at health and wellness events
• Assist in setting up, interacting with attendees, and closing deals at events
  Perform day-to-day duties from our office location

Working Hours & Location

• Mondays to Fridays, 9:00am to 6:00pm
• Need to work one Saturday each month
  Office is a convenient walking distance from Yio Chu Kang MRT Station (fully sheltered walkway)

Requirements

Personal commitment to healthy habits and an interest in health and wellness

Proven experience in sales or customer service roles

Excellent communication and interpersonal skills

Familiarity with CRM and basic digital tools

Highly motivated, target-driven, and customer-focused

Application Details

Interested applicants should include:

• Email to

• Indicate Email subject "Application for CS - (Name)"

• Include in your email / CV:

i) Current salary

ii) Expected salary

iii) Availability / notice period to commence work

iv) Do you require a Work Pass to work in Singapore? If yes, please indicate what pass are you holding now

• Priority will be given to candidates who are immediately available.

WORKING HOURS

· Monday – Friday: 8am – 5pm (1 hour Lunch included)

· Saturday: 8am – 12pm

JOB REQUIREMENTS

1. Minimum 1–2 years of experience in shipping, freight forwarding, or related industries (strongly preferred).

2. Familiarity with export, import, and transshipment regulations and requirements will be an advantage.

3. Strong communication, problem-solving, and coordination skills.

4. Ability to work independently while being a strong team player.

5. Preferably Singaporean

RESPONSIBILITIES

1. Manage customer shipment requests with clear and timely communication.

2. Coordinate booking confirmations with customers and accurately input data into the system.

3· Handle customer inquiries and issues related to:

• Container re-use
• Cargo claims
• Cross-bookings
• Container detention
• Damaged container handling

• Container maintenance and repair matters

• Monitor booking progress and provide regular updates to customers.

• Coordinate with depots, transport providers, and shipping partners to ensure efficient container flow.

• Maintain accurate records of bookings, service requests, and follow-ups.

• Escalate operational issues such as container damage, delays, or disputes to relevant teams for resolution.

• Deliver proactive customer support by identifying needs and offering appropriate solutions.

• Ensure adherence to company policies, regulatory requirements, and service standards.

• Assist with ad hoc administrative and operational tasks as directed by the Customer Service Manager.

WORKING LOCATION

· 14 Tuas Avenue 6

REPORTING MANAGER

· CS Manager

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2, $3,300.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Parental leave
• Professional development

Education:

• Local Polytechnic Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Residency in Singapore (Required)

Location:

• Singapore (Required)

Work Location: In person