3,303 Operations Manager jobs in Singapore

Roles & Responsibilities

• Oversee end-to-end logistics operations, including warehousing, distribution, and transportation management
• Ensure timely, accurate, and cost-effective movement of goods across the supply chain
• Develop and implement SOPs, process improvements, and efficiency initiatives
• Monitor KPIs, analyse performance data, and take corrective actions where necessary
• Ensure compliance with safety standards, regulations, and company policies
• Manage budgets, resources, and cost control measures to support profitability
• Lead, mentor, and develop a high-performing operations team
• Collaborate with internal teams, clients, and external stakeholders to ensure service excellence

Are you a high-performing operations leader ready to take full ownership of a complex, high-profile venue? 1-Group is seeking an exceptional Operations Manager to lead one of our most iconic flagship outlets, which houses multiple business units under one roof — from premium dining and bar concepts to event spaces and lifestyle experiences.

About the Role:

This is a fully hands-on operations leadership role. You will be responsible for overseeing all facets of venue performance — including service excellence, team leadership, cost control, and administrative operations — across every business unit within the outlet. From the front lines to the back office, your impact will be direct, visible, and vital.

What Makes This Opportunity Unique?

Candidates with a proven track record of operational success will be positioned for accelerated career growth, with a clear pathway toward multi-outlet or group-level leadership within one of Singapore’s most forward-thinking lifestyle collectives.

At 1-Group, we embrace a Collective Leadership model that champions:

• Ownership with autonomy — we empower our leaders to make bold decisions

• Performance-driven growth — merit is recognized, celebrated, and rewarded

• Cross-functional exposure — our leaders collaborate across brands and disciplines

• Leadership development — you grow as the business grows, with continuous mentorship

Key Responsibilities:

• Oversee full-spectrum operations across all business units within the outlet

• Lead, coach, and develop department heads and service teams

• Ensure operational efficiency, profitability, and compliance

• Manage administrative functions: scheduling, reporting, budgeting, procurement

• Champion service innovation and elevate guest experience standards

What We’re Looking For:

• 5+ years of operational leadership in hospitality, ideally in a multi-outlet or multifunctional venue

• A track record of driving performance and team culture

• Strong financial, organizational, and administrative skills

• A dynamic, hands-on leader who thrives on responsibility and growth

Be the Leader Behind One of Singapore’s Iconic Venues

If you’re ready to lead with vision, operate with excellence, and grow into the next stage of your career, we want to hear from you.

Responsibilities:

1. Acting as a central link for operations, resolving issues promptly between vendors, clients, and internal teams.
2. Being on 24-hour standby for all queries, feedback, complaints, and operational issues from clients and surveyors.
3. Managing all IHM queries.
4. Boarding vessels for BQS jobs if necessary.
5. Preparing and generating IHM reports as required by specific classification societies.
6. Coordinating global water-related projects (D2).
7. Managing and coordinating all asbestos removal jobs.
8. Spearheading quality assurance initiatives, ensuring compliance with industry standards and successful audit outcomes, including comprehensive new audit reports.
9. Generating and issuing final reports (BQS) as necessary.
10. Managing calibration and verification of equipment for in-house surveyors, ensuring the use of the latest and most accurate tools.
11. Proactively engaging with clients to gather feedback, implement suggestions, and address disputes to enhance overall satisfaction.
12. Creating a tool for customers to view their savings when engaging Viswalab.
13. Establishing as the go-to contact for IHM, water, and BQS jobs in collaboration with the sales department.
14. Planning and executing system tweaks and changes in collaboration with the Director and Global Manager.
15. Pairing with the Global Manager on all BQS operational matters.
16. Leading training programs for in-house surveyors and external vendors across multiple international locations including Singapore, Malaysia, Fujairah, China, Mauritius, Thailand, and the USA.
17. Managing procurement of equipment for water-related projects, ensuring cost-effectiveness and timely acquisition.
18. Implementing continuous improvement strategies based on client feedback to enhance service delivery and operational processes.
19. Working closely with the Director to explore new ideas and concepts for process improvement.
20. Organizing logistics and training matters for new trainees and overseas staff in Singapore.
21. Serving as Quality Manager for Viswalab Singapore BQS Department for SAC accreditation.
22. Conducting yearly internal audits of the BQS department.
23. Managing emails after office hours.
24. Coordinating with third parties for VGP jobs in Australia and Hong Kong.
25. Carrying out periodic overseas audits on vendors and in-house surveyors.
26. Preparing overseas audit reports for internal and sales use.
27. Preparing sales slides for BQS clients.
28. Attending BQS sales meetings for presentations.
29. Going onboard ships as required.

1. Diploma and Degree in Marine-related fields.
2. Minimum 5 years of experience in the Marine field.
3. Willingness and ability to go onboard ships.
4. Detail-oriented.
5. Good with numbers.

• Responsible for overall performance of assigned kitchens
• Oversee preparation and production of food items
• Drive food quality assurance and process improvement
• Work closely with all stakeholders to ensure delivery-on-time fulfilment
• Manage and uphold serviceability and hygiene integrity of kitchen infrastructure & equipment
• Manage staff related matters; including staff integration, coaching/mentoring and performance management
• Participate in cross functional initiatives, including automation projects
  
  

• Diploma in F&B Management/Operations, Culinary Arts or equivalent
• At least 5 years of relevant working experience in food production setting
• Resourceful and innovative
• Able to work 6 days work week and on PH/CNY
• Strong interpersonal and leadership skills, with an eye for detail
  
  

• Which of the following statements best describes your right to work in Singapore?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How many years of people management experience do you have?
• Are you available to work on weekends or public holidays?
  
  

Key Responsibilities:

1. Operational Leadership

• Lead and manage daily operations across 6 outlets to ensure consistent service standards.
• Oversee FOH operations, including customer service, reservations, cleanliness, and ambiance.
• Oversee BOH operations, including food preparation, hygiene, kitchen productivity, and inventory management.
• Ensure compliance with SOPs, HACCP, and food safety regulations.
• Implement operational improvements to enhance guest experience and staff productivity.

2. People Management

• Recruit, train, and develop outlet managers, FOH, and BOH staff.
• Conduct regular performance evaluations and coaching sessions.
• Schedule manpower effectively to optimize productivity while controlling labor cost.
• Foster a positive work culture that promotes teamwork, accountability, and professional growth.

3. Financial & Cost Control

• Monitor and manage food cost, beverage cost, and labor cost within set targets.
• Analyze daily, weekly, and monthly sales reports to identify areas of improvement.
• Ensure accurate stocktaking and inventory management to prevent wastage and pilferage.
• Work with the procurement team to negotiate supplier contracts and manage purchasing efficiency.

4. Quality Assurance & Customer Service

• Conduct regular outlet visits to ensure service, food quality, and cleanliness standards are met.
• Handle escalated customer complaints and service recovery.
• Implement mystery shopper programs and feedback systems for continuous improvement.
• Maintain consistency in menu execution, portion control, and presentation.

5. Strategic & Project Management

• Assist in new outlet openings, renovations, and promotional campaigns.
• Coordinate with Marketing for seasonal promotions, special events, and brand initiatives.
• Plan and execute training programs for service and kitchen teams.
• Support the GM in budget planning, sales forecasting, and operational strategy.

Education & Experience:

• Diploma or Degree in Hospitality Management, Business Administration, or related field.
• Minimum 5 years of experience in F&B operations, with at least 2 years in a multi-outlet supervisory or managerial role.
• Proven track record of managing both Front-of-House (FOH) and Back-of-House (BOH) operations.
• Experience in opening new outlets and leading cross-functional teams is an advantage.

Skills & Competencies:

• Strong leadership and team management skills with the ability to motivate and develop staff.
• In-depth knowledge of food safety regulations, HACCP standards, and operational SOPs.
• Solid understanding of P&L management, budgeting, cost control, and inventory systems.
• Excellent customer service and conflict resolution skills.
• Analytical and data-driven mindset with proficiency in interpreting sales and cost reports.
• High attention to detail in maintaining quality, cleanliness, and service standards.
• Strong communication and interpersonal skills, with fluency in English (additional languages a plus).

Job Responsibilities:

• Manage all daily tasks and matters within the Operations Department
• Collaborate with Technical Department, Operations Administration Department and Sales & Marketing Department in project executions including carrying out site surveys, preparing designs and documentations (method statements, safe work procedures, risk assessments, fall prevention plans and lifting plans) for submission, arrange manpower and logistics to deliver construction equipment to site, install, commission, maintain, inspect, shift, troubleshoot, dismantle and return construction equipment to workshop
• Implement systems and liaise closely with customers to monitor site progress as well as workshop planning and productivity
• Conduct frequent site inspections to ensure work done in accordance with contractual scope of work, customer requirements and manufacturer specifications as well as take prompt corrective actions
• Ensure supervisors/technicians submit service reports with pictures, work done forms, inspection checklists and maintenance checklists to customers and Operations Administration Department
• Liaise with PEs and AEs to carry out designs, inspections and testings as well as submit drawings, calculations, COS and LM certificates to customers promptly
• Conduct user trainings and safety briefings as well as organise safety campaigns
• Perform incident investigation and root cause analysis as well as prepare incident reports with pictures
• Manage the training, productivity and well-being of the teams within the Operations Department
• Ensure our construction equipment and accessories on-site and in the workshop are fully accounted for at all times and implement necessary measures to prevent loss and damage
• Perform asset and inventory reconciliation and generate monthly reports and forecasts for Management.
• Use Enterprise Resource Planning system to complete daily tasks and assist in the implementation and improvements of the system
• Ensure procedures, products and services rendered comply to Company policies, government regulations and ISO standards
• Maintain historical records for annual accounting and ISO audits
• Undertake additional tasks and responsibilities when required or as instructed

Job Requirements:

• Class 3 driving license
• Team player with strong interpersonal, communication and written skills, leadership qualities and ability to manage multiple projects under tight timelines
• Must be able to read and understand architectural and structural drawings as well as possess own vehicle
• Knowledge in electrical/electronic/mechanical concepts and AutoCAD will be an advantage
• Must be able to speak Chinese in order to communicate with Chinese speaking clients

Remarks:

• Working Days : 5.5 days work week
• Working Time : 8.00am to 5.30pm (Mon-Fri), 8.00am to 12.30pm (Sat)

· Oversee daily operations and ensure smooth workflow while driving efficiency across departments.

· Lead and improve QA & QC processes, including the implementation of SOPs, audits, inspections, and compliance reviews.

· Manage vendor and supplier relationships to ensure product quality, service standards, and cost-effectiveness.

· Analyze operational and quality data to identify gaps and implement continuous improvement initiatives.

· Supervise, train, and guide team members to uphold QA & QC standards and maintain proper documentation and reporting.

· Perform ad-hoc tasks as assigned by superior.

Job Description:

Manage and optimize daily operational processes

Lead and supervise team members, including coaching, evaluation, and development

Identify and implement process improvements

Collaborate and coordinate with internal departments to enhance operational efficiency

Set, monitor, and report on KPIs and performance metrics

Ensure consistent service quality and improve service levels

Handle operational issues and complaints; develop preventive solutions

Manage budgets and control operational costs

Requirements:

Bachelor’s degree or equivalent practical experience

Minimum 3 years of experience in operations management or team leadership

Strong problem-solving and analytical skills

Ability to multitask and adapt in a fast-paced environment

Excellent communication and interpersonal skills

Proficiency in Microsoft Office, especially Excel

Japanese and English speaker

(Preferred) Industry-specific knowledge or experience

Employment Type: Full-time (with probationary period)

Working Hours: 20:00 PM – 2:00 AM

NCS is a leading technology services firm operating across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary results, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for an Operations Manager (OneCare) to join our diverse team at NCS!

As an Operations Manager (OneCare) , you will represent the OneCare Support shared services, covering system and cyber operations for all OneCare Maintenance support business.

• Interface with Senior Managers on all operations matters.
• Assist the Ops Director in overseeing a team of Ops Leads on system-related escalations and matters pertaining to Corrective and Preventive Maintenance. Manage roster rotation and interface with SMs on escalations.
• Support the Ops Director in ensuring engineers possess the necessary skills, certifications, and training.
• Lead collaborations with various divisions on operational improvements and analysis to enhance support.
• Contribute to continuous operational improvements for OneCare Support.
• Coordinate with Sales Specialists on deals, and liaise with downstream vendors like Cisco, Checkpoint, etc.
• Participate in tender financial assessments and ensure technical compliance with presales requirements.

• Bachelor's degree or higher in a relevant field.
• Experience with Windows-based systems and infrastructure projects.
• Proficiency in ITIL IT Service Management and Network Management Information Systems (NMIS).
• Familiarity with monitoring tools and systems management solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Team player with a positive attitude.

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity and seek individuals embodying these values in their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen .

Learn more about us at ncs.co and visit our LinkedIn career site.