35 Business Processes jobs in Singapore

Main Scope of work :

• Monitor the status of CRs from requirement initiation to implementation and work with various parties to address issues impending the progress of the CR. They shall oversee and provide inputs for requirement gathering (including managing authorization, workflow, interface, enterprise architecture, and user experience requirements according to the governance set by Authority), review CR requirements and impacted objects, assess solutions proposed by system vendors to ensure that they are optimally designed and scalable. They shall assist to propose test cases, facilitate users in CR testing and ensure the end-to-end testing is complete and comprehensive, such as User Acceptance Test (UAT), integration testing (for interfaces and web services), regression testing, and Common Operating Environment (COE) testing. They shall facilitate HR systems training for users.
• Support the CR approval process (e.g. seeking the necessary endorsements, responding to queries from the approving party, preparing Approval of Expenditure if required), including new requirements or changes during CR implementation.
• Monitor the progress of outstanding tasks (Service Request, System Incident Report) to be completed by the e-HR Maintenance Vendor; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; track and escalate risks and issues to Project Manager (PM) and Ops Manager; plan project with HR systems maintenance team, OSIT/WOG teams, etc. The Supplier shall support data verifications and occasionally rectification tasks and other support tasks during system fixes where required.
• Provide analysis and consultation services to address operational issues, data issues, audit related activities, and system migration challenges. This includes supporting user's/auditor's queries, assisting users/auditors to create report variants and briefing materials, and supporting urgent data profiling and extractions.

Payroll and Allowances Management

• Manages the payroll and allowances processes for all eligible personnel, payroll interface processing, etc.
• Manages the processes on the service scheme policies and service personnel's service scheme payments such as contract gratuity, Inspire funds and pensions.
• Manages the processes on retention bonus policies. To manage the payment when payment milestone is reached, or at the point of exit. To manage adjustments to payments made before

Requirement:

a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.

b. Good planning and coordination skills.

c. Strong writing, verbal communication and presentation skills.

d. Good team player, responsible and conscientious.

e. Resourceful, independent, responsive and pro-active.

f. Proficiency in Office productivities suites such as Microsoft Office and Microsoft Project.

g. Proficiency in Business Process Model and Notation (BPMN) tool is advantageous.

h. Good understanding of the data design in SAP HCM or HCM SaaS is preferred.

i. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

j. Good understanding of business process management is advantageous.

Required Working Experience

a. At least 3 years of working experience in information technology; of which at least 1 year of working experience in SAP ERP or HCM SaaS.

b. Experience in SAP HCM ERP is preferred.

Only for Singaporean

Singapore

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

The Head of Business Process Management is responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality and cost efficiency across the relevant divisions. This role leads process reengineering, seeks and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.

Key Responsibilities:

• Lead global process governance & standardization
• Drive cross-functional process reengineering
• Oversee BPM technology integration (RPS, AI, Process Mining)
• Initiate projects related to Business Processes (current focus will be on Sales & CS).
• Monitor Regional Offices' compliance with established business processes.
• Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)
• Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.
• Lead Change Management & training programs.

MUST HAVE:

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Master's degree (e.g., MBA) is a plus.
• Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role.
• Deep understanding of business processes in container shipping industry.
• Proven track record of owning and optimizing business processes across multiple functions or regions.
• Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
• Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
• Change management expertise, with the ability to lead teams through process improvements and transformations.
• Strong leadership in a matrix organisation

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world's top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on "Driving Connectivity" and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

The Head of Business Process Management is responsible for driving organization-wide process governance, standardization, and transformation to optimize overall operations, service quality and cost efficiency across the relevant divisions. This role leads process reengineering, seeks and drive continuous improvement initiatives with a focus on end-to-end process ownership in the identified divisions.

Key Responsibilities:

• Lead global process governance & standardization
• Drive cross-functional process reengineering
• Oversee BPM technology integration (RPS, AI, Process Mining)
• Initiate projects related to Business Processes (current focus will be on Sales & CS).
• Monitor Regional Offices' compliance with established business processes.
• Define and monitor key performance indicators (KPIs) for processes to track their effectiveness (develop process dashboards)
• Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.
• Lead Change Management & training programs.

MUST HAVE:

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Master's degree (e.g., MBA) is a plus.
• Over 10 years of experience in process management, process improvement, enterprise transformation in the related domain, with at least 5 years or more in a senior management or leadership role.
• Deep understanding of business processes in container shipping industry.
• Proven track record of owning and optimizing business processes across multiple functions or regions.
• Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
• Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
• Change management expertise, with the ability to lead teams through process improvements and transformations.
• Strong leadership in a matrix organisation

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world's top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on "Driving Connectivity" and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are expanding our team of passionate Adult Educators

Our training centre is seeking experienced and dynamic trainers to conduct WSQ adult learning programmes in the following areas:

• WSQ Lean Six Sigma
• WSQ 5S Workplace Techniques
• WSQ Manage Process Improvement
• WSQ Business Process Reengineering (BPR)
• WSQ Failure Modes and Effects Analysis (FMEA)

Key Responsibilities

• Deliver engaging and outcome-focused training sessions aligned with adult learning principles.

• Facilitate workshops, group discussions, and hands-on activities for workplace application.

• Assess participants' learning progress and provide constructive feedback.

Contribute to continuous improvement of training materials and curriculum.

Requirements:

• Relevant academic qualifications and/or industry certifications in Six Sigma, Quality Management, or Process Improvement.
• Work Experience in implementing Lean Six Sigma, 5S, BPR, FMEA or related frameworks.
• Adult Educator qualifications (e.g., ACTA/ACLP or equivalent) strictly required.
• Strong communication and facilitation skills with adult learners.

• Laise with users to understand their business needs.
• Assist in analyzing business requirements and defining system functions.
• Assist in creating user stories and describe the input, output.
• Assist in writing down business scenarios and preparing UI protypes.
• Work with UI/UX designers to improve user experience of UI design.
• Work with development team to ensure the team understands user stories clearly.
• Work with testers to ensure all business scenarios are tested.
• Assist in presenting system functions to customers, users and related stakeholders.
• Help with technical documentation.

• A degree in computer science or a related field.
• Knowledge of SQL queries, web applications, and system integration.
• Good written and verbal communication skills.
• Good analytical and conceptual thinking skills.
• Solid organizational skills include attention to detail and multi-tasking skills.
• Able to work both independently and in a team.
• Domain knowledge of e-commerce and supply chain is a plus.
• Knowledge in software development.

Responsibilities

About the team The A&P Target Management Team serves as a central functional unit overseeing the establishment of global quality and efficiency targets, and the evaluation of team scorecards, for T&S Ops. Comprised of five members across three locations – Singapore, Beijing, and Dublin.

We work in close partnership with upstream teams and Ops Business teams to align on targets and develop incentive frameworks designed to foster performance gains. Responsibilities: - Establish a target management system and a business analysis framework for content safety.

Monitor the implementation process of business targets, keep track of their completion status, and conduct regular result reviews. - Create and continuously refine the methodology for target setting. For different types of metrics and business, regularly formulate corresponding targets and be responsible for cascading these targets.

• Gain profound insights into the business. Actively diagnose and pinpoint issues hindering target achievement. Independently carry out in-depth analyses, propose valuable solutions and strategies, and drive their implementation within the business.

• As a PMO, spearhead the execution of relatively complex projects. Proactively establish connections with various internal and external teams. Conduct regular special reviews and in-depth analyses.

Qualifications

Minimum Qualification(s):

• Hold a bachelor's degree or higher, and have 3+ years of experience in business analysis, data analysis, or the consulting sector.
• Have a high level of data sensitivity, robust logical thinking, be self-driven and results-oriented.

Be eager to learn and improve continuously, and be resilient under pressure.

• Demonstrate excellent project management skills, strong execution capabilities, and effective communication and coordination skills.

Be able to independently manage projects and drive cross-departmental initiatives.

• Possess a holistic perspective and the ability to manage details meticulously.

Exhibit a strong team spirit. Preferred Qualification(s):

• Fluent in English; proficiency in Chinese is a plus, due to coverage of Chinese market and content.

Job Title: Intern, Process Improvement and Knowledge Management

Job Location: Inflight Catering Centre 1

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

Job Description:

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

1. Design and implement an Operational Excellence (OE) dashboard that tracks key performance indicators (KPIs) across departments, fostering data transparency and promoting operational discipline throughout the organization

2. Collaborate with departments to gather data requirements and ensure accurate and updated inputs.

3. Assist in identifying trends, gaps, and opportunities for improvement based on dashboard insights.

4. Assess existing workflows using process mapping to identify inefficiencies, bottlenecks, and improvement opportunities.

5. Gather and analyze data to understand process performance and root causes of issues.

6. Create visual reports and presentations to communicate OE performance to stakeholders

7. Create and maintain structured knowledge repositories, ensuring information is well-organized and easy to retrieve.

You are best equipped for this role if you have:

1. Strong analytical skills and attention to detail.

2. Strong creativity and analytical thinking.

3. Able to approach problems with fresh perspectives and generate new ideas

4. Can work independently, manage timelines, and interact with cross-functional teams.

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Are you a strategic thinker with a passion for driving business value through technology? Do you thrive in fast-paced, innovation-driven environments? Join our team as a Manager, IT Business Analysis, and play a pivotal role in transforming our supply chain and operations through cutting-edge IT solutions, where you will specialize in Demand Planning, Materials Supply and Supply Chain.

What You'll Do

• • Strategic Roadmapping :Create and maintain a business unit demand list that is the input into the multi-year strategic roadmap.
• Collaborate with key business stakeholders to translate business strategy into actionable co-created roadmaps. The roadmap shall include all aspects of the Business Unit (Demand Planning, Materials Supply, Supplier Management, etc.)
• S&OP Leadership: Support cross-functional alignment, demand forecasting, supply planning, and decision-making to optimize inventory, improve service levels and enhance overall business performance through effective S&OP execution and collaboration.
• Solution Design: Orchestrate cross-functional teams to design and implement IT solutions to streamline demand planning, materials supply and supply chain processes.
• Collaborate closely with key stakeholders and sponsors to define the initiative's scope, objectives, and deliverables, ensuring overall alignment.
• Lead business analysis efforts to support Business unit operations, including requirements gathering, process mapping, and stakeholder engagement.
• Business Partnering: Work closely with cross-functional teams to assess and document change requests, ensuring alignment with business requirements and system capabilities. Facilitate the review, approval, and implementation of changes while managing the communication update between stakeholders and IT teams.
• Innovation and incubation: Proactively drives and collaborates with business to explore new capabilities and to co-develop the business case that is 'Fit for business purpose' and in line with ASM strategic priorities. Pitch to business sponsor to secure buy-in and funding.

What we are looking for

• Strong knowledge of the Sales and Operations Planning (S&OP) framework and processes.
• Familiar with facilitating Rapid prototyping & Agile methodologies to enable business idea incubation and innovation.
• Expertise in analysing business requirements, identifying opportunities for improvement, and implementing practical solutions in the Wafer Fabrication Equipment industry.
• Proficient in stakeholder management, project management methodologies, and IT systems integrations.
• Strong leadership abilities with a focus on fostering collaboration and driving cross-functional teams toward achieving organisational goals.
• Excellent IT business partnering skills to effectively collaborate with the business unit as well as cross functional teams.

Apply today to be part of what's next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Responsibilities

About the team Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

As part of GNE organization , Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. We are looking for a Global Business Analysis Lead who is responsible for managing global business analysis teams in EMEA, APAC, LATAM, to deliver analytics insights to the department's strategic business goals. Responsibilities

• Lead a team of Business Analysts with a focus on our Customers, Merchants, Sellers, Creators and internal users in an eCommerce environment.
• Gather, analyze, and report information related to the current support processes.
• Scope, define and manage the execution and delivery of analytics projects and reach the department's strategic business goals
• Extend the data automated reporting solutions, and other proactive efforts that tie results to our overall business goals.
• Create customized data analysis tools, applications, and data manipulation utilities for the team.

Innovations will include tools that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and markets.

• Provide summary reports on various processes, including but not limited to Knowledge, Training, Quality, Automation, AI technology and Magic Workflow.
• Provide ample opportunity to analyze various operational aspects of our business, including data gathering for determining strategic direction of the service delivery organization.
• Develop regular reports and presentations with key findings, observations, data insights and recommendations.
• Deliver WBR, MBR and QBR insights for Service and Support Center to C-Level leaders.

Qualifications

Minimum Qualification(s)

• 5+ years of experience in business analysis and reporting management within Customer Service or eCommerce, with 3 years leading a team of Business Analysts in a high-growth company.
• Demonstrates strong experience in deep analysis, pushing results, and effective cross-team collaboration.
• Proficient in problem-solving, strategic thinking, and delivering presentations to leadership and clients, with a solid understanding of customer service operations.
• Capable of working independently and under pressure, influencing others without direct authority, and skilled in business, financial, or statistical analysis.
• Exhibits eagerness to learn, initiative-taking abilities, and strong written, verbal, and interpersonal communication skills.

Experience in eCommerce or marketplace platforms is advantageous. Preferred Qualification(s)

• Ability to work independently and under pressure, and the ability to influence without authority.
• Ability to pick up domain knowledge in new areas quickly.
• Eager to learn, initiative taker and problem-solver.
• Experience in eCommerce or marketplace platforms.
• Strong understanding of the processes, working knowledge of policy enforcement or moderation operations.