2,594 Head Of IT jobs in Singapore

About the Role

We are seeking an experienced and motivated IT Field Engineer to support our system, provide onsite troubleshooting, and ensure smooth operations of hardware, network, and system environments. This role requires flexibility, strong technical expertise, and the ability to work independently.

Key Responsibilities

• Communicate with management to determine needs and explain complex issues
• Conduct research and studies on company's website and software.
• Manage IT activities and implement engineering designs.
• Diagnose warehouse machinery problems.
• Oversee repairs and technical improvements, Install new systems and technology.
• Ensure proper maintenance of equipment and Supervise technicians
• Provide IT support for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, servers, printers, and other IT related equipment.
• Perform preventive maintenance, upgrades, and patch management.
• Troubleshoot network connectivity and security issues (LAN/WAN/Wi-Fi).
• Document support activities, incident reports, and resolutions.
• Provide user training and support on basic IT tools and applications.
• Implemented access controls to prevent unauthorized access.
• Troubleshooting system errors and SYNC issues
• Validate data to ensure it meets required formats and standards.
• Transform raw data into usable formats.
• Ensure processing methods are documented and reproducible.
• Provide backend support for software upgradation.

Requirements

• Previous experience as an IT engineer or similar role.
• Well-versed in technical aspects of projects, including machinery and equipment.
• Understanding of safety guidelines.
• Attention to detail.
• An analytical mind and strong problem-solving ability
• Degree in Engineering, Computer Science, or similar field
• Based on the requirements, you may need to support during weekends.
• 5.5 Working days.

The successful candidate will join the SIA Information Technology Division and be a part of a dynamic and fast paced team that will be instrumental in transforming via technology, our operations in Finance, Procurement, Aircraft Engineering and /or Supply Chain to achieve its strategic vision while optimizing the results across the business processes.

Key Responsibilities

• Play a key role in the data architecture, data cleansing and data migration track of our SAP S/4HANA implementation project:
• Develop data analysis and reporting architecture framework for S/4HANA eco-system and ensure it is aligned to our enterprise level data lake and analytics architecture & security guidelines
• Assess platforms and tools that are required for the implementation of data analysis & reporting solutions and be able to advise the project team on the merits & demerits of different solution approaches and make solution recommendations
• Review technical design of our to-be S/4HANA and SAP cloud solution analytics architecture and associated documentations
• Drive our S/4HANA analytics implementation and work with both internal and external teams for the execution to completion
• Collaborate closely with both internal & external partners to achieve alignment between people working on the implementation
• Assist the project team in data cleansing and data migration activities
• Assess new reporting/analytics technologies and recommend adoption where it will improve overall usage of data as enabler for business purposes
• Any relevant ad-hoc duties
• This is an individual contributor role

Requirements

• Degree in Information Technology or related fields
• At least 5 - 7 years of experience in designing and implementing Data Warehouse and SAP Analytics cloud solutions, including integration with data from SAP Cloud solutions such as SuccessFactors, Ariba, Concur, etc, along with integration to non-SAP systems
• Have experience in customizing standard business contents in BW to suit the reporting requirements of customized process in S/4HANA
• Have experience in migrating data and contents from older versions of ECC BW to BWoH or BW4HANA
• Experience in implementing data quality and master data governance tools
• Should have worked for at least 1 full cycle embedded analytics and enterprise analytics implementation projects with end-to-end experience in requirements gathering, functional analysis, high level design, built, testing and deployment (implementation in BW/4HANA would be an added advantage)
• Good understanding of ETL processes and techniques such as SDI and Data services for extraction of data from S/4HANA and non-SAP databases
• Have knowledge of working with native HANA modelling and BW modelling techniques and tools
• Knowledge of SAP Analytics Cloud (SAC) BI tool, its pre-built visualization contents, integration and connectivity capabilities
• Knowledge of SAP Datawarehouse cloud (DWC), BW Bridge, AWS S3, AWS Redshift and Tableau reporting tool
• Have knowledge / experience in delivering projects under the Agile framework
• Work independently as well as collaboratively as part of a highly skilled team
• Good problem-solving and communication skills

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

The successful candidate will join the SIA Group's IT Infrastructure team. In this role, you will play a pivotal part in driving the transformation of End-User Computing (EUC) through the integration of AI-driven solutions and automation, ensuring a secure, efficient, and future-ready IT infrastructure.

Key Responsibilities:

EUC Project Management and Delivery

• Collaborate with internal teams and external vendors to manage and deliver EUC projects on time and within budget.
• Integrate AI and automation tools to streamline workflows, improve efficiency, and reduce manual tasks.

Administration of Microsoft Technologies

• Administer, maintain, and support Microsoft technologies like Entra, Intune, and O365, optimizing them for performance and security.
• Develop and implement automated workflows for tasks such as user provisioning, patch management, software distribution, and compliance monitoring.

Device Management and Automation

• Manage and administer end-user devices (laptops, smartphones, tablets), ensuring they are secure, compliant, and up-to-date.
• Use automation tools to streamline updates, security patches, and compliance checks, reducing manual effort and improving efficiency.

Technical Troubleshooting and AI-Driven Solutions

• Troubleshoot technical issues related to end-user computing, leveraging AI-powered diagnostic tools to minimize downtime and enhance user experience.
• Use predictive analytics and machine learning models to proactively identify and address potential issues.

Technical Documentation and Knowledge Sharing

• Create and maintain detailed technical documentation, including user guides and training materials, using AI-based knowledge management systems.
• Ensure accuracy and consistency across all documentation with AI-powered tools.

Collaboration and IT Service Delivery

• Work closely with IT team members and other departments to ensure seamless delivery of IT services.
• Foster effective communication and teamwork to achieve shared goals.

Emerging Technologies and Innovation

• Stay updated on emerging technologies, particularly in AI and automation, and evaluate their potential for enhancing IT operations.
• Drive the adoption of AI and machine learning technologies to deliver innovative IT solutions.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 3 years of hands-on experience in an EUC Engineer or similar IT Infrastructure role.
• Strong troubleshooting skills for resolving complex technical issues.
• Familiarity with IT infrastructure technologies such as Networking, Virtual Desktop Infrastructure (VDI), AWS Cloud, and Information Security.
• Advanced proficiency in Microsoft technologies, including Entra, O365, and Intune.
• Industry-recognized certifications such as MCSE, CCNA/CCNP, AWS, ITIL is prefered.
• Certifications in AI, machine learning, or automation frameworks (e.g., Microsoft AI Engineer, AWS Machine Learning, UiPath) are preferred.
• Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong interpersonal skills.
• Passion for delivering exceptional customer service, with a focus on enhancing user experience through AI-driven and automated solutions.
• Proactive in staying updated on emerging technologies, particularly in AI, automation, and EUC, with a commitment to applying these advancements to drive organizational success.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

Information Technology - End User Computing (EUC) Engineer

Job Description

The successful candidate will join the SIA Group's IT Infrastructure team, a dynamic and innovative environment that leverages cutting-edge technologies to deliver seamless IT services. In this role, you will play a pivotal part in driving the transformation of End-User Computing (EUC) through the integration of AI-driven solutions and automation, ensuring a secure, efficient, and future-ready IT infrastructure. Your responsibilities will include:

EUC Project Management and Delivery

· Collaborate with internal teams and external vendors to manage and deliver EUC projects on time and within budget.

· Integrate AI and automation tools to streamline workflows, improve efficiency, and reduce manual tasks.

Administration of Microsoft Technologies

· Administer, maintain, and support Microsoft technologies like Entra, Intune, and O365, optimizing them for performance and security.

· Develop and implement automated workflows for tasks such as user provisioning, patch management, software distribution, and compliance monitoring.

Device Management and Automation

· Manage and administer end-user devices (laptops, smartphones, tablets), ensuring they are secure, compliant, and up-to-date.

· Use automation tools to streamline updates, security patches, and compliance checks, reducing manual effort and improving efficiency.

Technical Troubleshooting and AI-Driven Solutions

· Troubleshoot technical issues related to end-user computing, leveraging AI-powered diagnostic tools to minimize downtime and enhance user experience.

· Use predictive analytics and machine learning models to proactively identify and address potential issues.

Technical Documentation and Knowledge Sharing

· Create and maintain detailed technical documentation, including user guides and training materials, using AI-based knowledge management systems.

· Ensure accuracy and consistency across all documentation with AI-powered tools.

Collaboration and IT Service Delivery

· Work closely with IT team members and other departments to ensure seamless delivery of IT services.

· Foster effective communication and teamwork to achieve shared goals.

Emerging Technologies and Innovation

· Stay updated on emerging technologies, particularly in AI and automation, and evaluate their potential for enhancing IT operations.

· Drive the adoption of AI and machine learning technologies to deliver innovative IT solutions.

Requirements

Educational Background:

· Bachelor's degree in Information Technology, Computer Science, or a related field.

Professional Experience:

· At least 3 years of hands-on experience in an EUC Engineer or similar IT Infrastructure role.

Technical Expertise:

· Strong troubleshooting skills for resolving complex technical issues.

· Familiarity with IT infrastructure technologies such as Networking, Virtual Desktop Infrastructure (VDI), AWS Cloud, and Information Security.

· Advanced proficiency in Microsoft technologies, including Entra, O365, and Intune.

Certifications:

· Industry-recognized certifications such as MCSE, CCNA/CCNP, AWS, ITIL, or equivalent are highly desirable.

· Certifications in AI, machine learning, or automation frameworks (e.g., Microsoft AI Engineer, AWS Machine Learning, UiPath) are preferred.

Communication and Collaboration:

· Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.

· Strong interpersonal skills to foster collaboration across teams and build relationships with internal clients.

Customer-Centric Mindset:

· Passion for delivering exceptional customer service, with a focus on enhancing user experience through AI-driven and automated solutions.

Continuous Learning:

· Proactive approach to staying updated on emerging technologies, particularly in AI, automation, and EUC, with a commitment to applying these advancements to drive organizational success.

Job Description

The successful candidate will join one of SIA Group's Cloud/DevOps teams, focusing on Google Cloud Platform (GCP) technologies.

Key Responsibilities:

• Collaborate closely with the application stakeholders to deliver GCP infrastructure services that are resilient and secure, adhering to best practices for data management and processing.
• Administer and manage cloud infrastructure deployment on GCP, including provisioning and de-provisioning resources, maintaining security posture, monitoring resource utilization, configuring networks, and managing backup/restore processes.
• Troubleshoot issues effectively, perform root cause analysis, and implement corrective and preventive actions during and after incidents to minimize downtime.
• Create and maintain comprehensive documentation and processes for troubleshooting, system maintenance, and configuration management.
• Develop Infrastructure-as-Code (IaC) solutions on GCP using tools such as Google Cloud Deployment Manager, Ansible, or Terraform, automating the deployment and management of cloud resources to ensure consistency and efficiency.
• Provide training and conduct knowledge-sharing sessions for the cloud community within the organization to promote best practices and continuous learning.
• Explore, evaluate, and implement new technologies that can help the company reduce costs or enhance operational efficiencies.
• Be prepared to perform system administration tasks and incident resolution outside of normal business hours as needed.

Note: This position may require posting to any subsidiary within the SIA Group.

Requirements:

• A degree in Information Technology or a related field; GCP Certified Professional Cloud Architect certification is preferred.
• A minimum of 5 years of Cloud Infrastructure experience, with at least 3 years of hands-on experience working on GCP. Hands-on experience with AWS or Azure is preferred.
• Proficient in Python and Ansible scripting, with a solid understanding of data structures, algorithm design/analysis, and SQL.
• Familiarity with DevOps and infrastructure management tools (e.g., JIRA, DataDog, Splunk, Cloud Conformity).
• Hands-on experience with Docker containerization and Kubernetes orchestration (GKE) is preferred.
• Experience in deploying object storage and data warehousing solutions, particularly with Google Cloud Storage (GCS) and BigQuery is a preferred.
• Experience with API Management (Google Cloud Endpoints, Apigee), Platform as a Service (Cloud Run, App Engine), and DevOps practices is preferred.
• Strong analytical, project management, communication, and interpersonal skills.

Job Description

You will be a member of the Group Information Security Team responsible for initiating, implementing and maintaining security products and solutions to support enterprise security.

Key Responsibilities

• Subject matter expert (SME) for the security systems owned by the Information Security Team.
• Ensure security systems are utilised to their maximum capabilities.
• Plan, identify, assess, design, operationalise and maintain multiple security related software and/or hardware.
• Recommend and drive cyber security solution and initiatives to improve cyber security of the organisation.
• Prepare RFQ and evaluation criteria. Proof of concept (POC) during product evaluation. Liaising with vendors to implement security solutions.
• Provide security consultancy, technical guidance, expertise, solutioning and education.
• Advise infrastructure teams on security design that is relevant and fit for purpose.
• Identify and assess cyber risks in the IT infrastructure environment.
• Review firewall requests.
• Keep up to date on emerging security threats and vulnerabilities on new platforms adopted by the SIA Group and propose mitigating controls.
• Any relevant ad-hoc duties. Manage individual project priorities, deadlines and deliverables.
• This is an individual contributor role. Deliver tasks with minimal supervision.
• Strong communication skills.

Requirements

• Degree in IT or related field, with at least 5 years in information security, especially in the application security space.
• Professional security certifications (CISSP, CSSLP, CEH etc) preferred.
• Experience in security products POC and RFQ.
• Prior experience in implementing and maintaining any of tools for EDR, XDR, SOAR, SIEM, UEBA, PAM, AM etc. and/or network security. Able to review firewall requests.
• Technical proficiency in one or more of the following security areas: network design, zero trust, Internet of Things, cryptography etc.
• Familiar with common web/mobile application vulnerabilities and technical knowledge to address and mitigate vulnerabilities. Any prior vulnerability management experience preferred.
• Knowledge of cyber security threats, vulnerabilities, hacking and exploit methods etc.
• Strong oral, written, presentation and inter-personal skills.
• Possess positive attitude with drive, initiative, enthusiasm, and a keen sense of urgency in resolving high-priority issues.
• Able to work independently and in a team-oriented, collaborative environment.

Job Description

The successful candidate will join the one of SIA Group's Cloud/DevOps teams and will be responsible for the following:

• Administering cloud-based Infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup, backup/restore and incident management.
• Performs system administration activities in accordance with company policies and procedures.
• Troubleshoot, performs root cause analysis, implements corrective/preventive actions during and after an incident.
• Create and maintain documentation and processes for troubleshooting, maintaining, and configuring systems.
• Operates within assigned budget and demonstrates fiscal responsibility.
• Support audit and infrastructure/network security scans, disaster recovery and security related drills.
• Build automation wherever possible to improve development team's agility.
• Implement Infrastructure-as-Code (IaC) on AWS, Azure or GCP.
• Provide training or conduct talks to the cloud community within the company.
• Explore, learn and deploy new technologies that will help the company to reduce cost or improve operational efficiencies.
• This position requires periodic system administration outside normal business hours.
• Note: You could be posted to any subsidiary in SIA Group.

Requirements

• Possess a degree in Information Technology or related fields.
• Minimum of 3 years of IT experience with at least 1 year of hands-on experience in AWS Cloud.
• AWS Certified Solution Architect (Associate) preferred.
• Conversant with infrastructure definition tools such as Cloud Formation and Terraform, and with YAML/JSON deployment templates.
• Advanced python/ansible scripting skills for provisioning and automating dynamic cloud infrastructure.
• Hands-on experience with Docker containerization and Kubernetes orchestration preferred.
• Strong analytical, project management, communications and interpersonal skills.
• Demonstrate strong knowledge in infrastructure areas such as virtual server technologies, networking, internet protocols, scripting & monitoring tools and IT Security.
• Experience in API Management (AWS API Gateway, Tibco Mashery), Platform as a Service (OpenShift, Cloud Foundry) and DevOps are preferred.

Job Description

You will be a member of the Group Information Security Team responsible for responding to threats and incidents to the corporate networks, systems (on-prem and cloud), and digital assets.

Key Responsibilities:

•Perform security monitoring and incident response activities across the scoot networks, leveraging a variety of tools and techniques.

•Manage Security Operations center.

•Detect incidents through proactive "hunting" across security-relevant data sets.

•Ability to correlate multiple events from different devices to identify abnormal behaviour

•Document incident response analysis activities thoroughly

•Develop new, repeatable methods for finding malicious activities

•Provide recommendations to enhance detection and protection capabilities.

•Effectively present technical topics to both technical and non-technical audiences

•Develop and follow detailed operational processes and procedures to appropriately analyze, escalate, and assist in the remediation of information security incidents

•Prioritize multiple high-priority tasks and formulate responses/recommendations in a fast-paced environment

•Prepare documentation for security technical standards, standard operational procedures, and hardening standards.

•Analyse endpoint, network, and application logs

•Assist other IT teams in security-related issues

•Engage with vendors and parent company SIA team members for security reviews.

Requirements:

•Degree in Computer Engineering, Computer Science, Information Systems, or equivalent qualification.

•At least 5-6 years of experience in Cybersecurity Incident and Security Operations.

•Demonstrate experience in Information Security with a focus on Cyber Security Operations, Incident Response and Detection.

•Experience working in the Security Operations Centre and/or Computer Incident Response Team.

•Excellent problem-solving skills combined with hands-on experience doing root cause analysis and post-incident reviews.

•Solid knowledge of computer networks and common protocols

•Knowledge of prominent cyber threat actors and APT groups.

•Experience with Threat Intelligence Platforms.

•Experience with SIEM (especially Splunk).

•Professional security related qualifications (i.e. GCIA, CISSP etc) will be an advantage

•Preferred certifications: CISSP, CISM, CISA, ISMS, TOGAF, SABS

•Good interpersonal skills

The successful candidate will be part of the Hybrid Platform Engineering team

He/She will be responsible for the following:

•Provide deep administration and troubleshooting expertise for middleware technologies, particularly MQ and JBOSS, across both on-premises and cloud environments.

•Perform middleware, monitoring, and backup administration and troubleshooting activities in compliance with company policies and procedures.

•Create and maintain documentation and standard operating procedures related to middleware, monitoring, and backup tools.

•Develop automation solutions using tools such as Ansible and Python scripting to enhance agility and operational efficiency in middleware, monitoring, backup, and related infrastructure areas.

•Support audit processes, infrastructure/network security scans, disaster recovery exercises, and security-related drills.

•Research, evaluate, and deploy new middleware, monitoring, or backup technologies to reduce costs and improve operational efficiency.

•Provide on-call support according to the roster for troubleshooting and planned maintenance of production systems.

Requirements

•Possess a degree in Information Technology or related fields.

•Minimum of 5 years of IT experience, including at least 3 years of hands-on experience in middleware (MQ, JBOSS) and/or enterprise monitoring/backup tools administration.

•Expertise in managing middleware platforms (MQ, JBOSS), including installation, configuration, security, networking, storage integration, patching, and hardening; certification in at least one of these areas is preferred.

•Experience with enterprise monitoring and backup tools, along with other industry-standard solutions.

•Proficient in scripting and automation (e.g., Python, Ansible) to streamline provisioning, monitoring, and backup tasks.

•Familiarity with networking and internet protocols, operating systems, and foundational IT security principles.

•Experience with Agile methodologies, DevOps, CI/CD, and related tools is preferred.

•Strong analytical, project management, communication, and interpersonal skills.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.