15,965 IT Operations jobs in Singapore
IT Operations Analyst, Network Operations
Posted today
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Job Description
Work Location :
Singapore, Singapore
Hours:
40
Line of Business:
Technology Solutions
Pay Details:
We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
This Analyst position is a highly technical hand-on keyboard role supporting various network platforms for availability, latency, and incidents, while being engaged on operational readiness tasks. The position will be accountable for day-to-day operational work like troubleshooting and fixing network issues across all platforms. This work schedule involves early start or late start during the day in order to provide maximum coverage for Toronto morning and evening hours, as well as weekend coverage on a rotating basis within the team. The work involves close coordination with the OSG/L1 and TR/L2 as a "one team approach" so overall work is delivered smoothly across the network operations. Huddles, handover and take over of work and presenting monthly metrics and KPI's are all part of the role.
As a strong technical leader with hands-on-keyboard skills, the ideal candidate in this role will possess the following skills and traits:
Singapore Network Analyst Key Job responsibilities:
- Strong leadership skills in troubleshooting complex incidents in a time sensitive manner and articulate technical issues concisely to senior management.
- Experience in using Automation as well as advanced network management tooling to help resolve incidents quickly and efficiently
- Be dependable, innovative, accountable, passionate, transparent, and collaborative
- Strong knowledge of networking technologies and platforms including Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, Monitoring Tools, DHCP, DNS and CDN(content delivery), etc. New technologies like ACI and DNAC are a plus.
The right candidate for this role would be:
- An expert tier-3 network troubleshooter who not only possesses the attributes and experience listed for this position, but have the uncanny ability to quickly identify the problem and propose a solution to remediate
- Would be deep and wide in the platforms we desire and have tooling and script writing abilities
- Adept at analyzing network traces to find the root cause promptly
Experience
- At least 3+ years of relevant Wireless technologies experience (e.g., Aruba, Airwave, RF survey tools, ClearPass, Wireless authentication)
- Minimum 8+ years of solid hands-on network technical experience in Routing/Switching technology, Firewalls, Load Balancing, trace analysis/protocols.
- Experience supporting a large and complex network environment
- Experience in exploring and implementing automation for Proactive monitoring and reducing incident resolution time.
- Flexible with on call & rotation and shift timing
- Adequate knowledge and experience to support platforms like Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, DHCP, DNS, Monitoring Tools, CDN, etc.
Fulfil Shared Accountabilities
- Support shift turnover process effectively.
- Create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.
- Ensure existing Automation tools are utilized by the team to the max.
- Explore new automation opportunities for any repeated tasks to reduce human touch.
- Explore opportunities to enhance existing Automation tools.
- Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.
- Report on any new influx of repeated alerts/incidents to identify opportunities related to alert modification, etc. to reduce noise.
- Identify and report on gaps for process optimization.
- Proficient with Microsoft Office Suite of products (Word/Excel/PowerPoint/Outlook).
- Effective ticket queue management and prioritization.
- Assess impact and potential impact/risk and report to Sr management very promptly in a business language when significant issues occur
- Manage escalations with internal TD teams and 3rd party vendors
- Manage chronic, repeat and aging incidents with proper internal/external escalations.
NICE TO HAVE:
- VOIP related skills and experience
- Scripting / Automation skills using Python.
- Experience in developing Splunk / ITSI dashboards.
- ITIL certification
- Operations work environment experience (including break fix, new applications, incident and change management, etc.)
- Having reputed trade certifications for wireless and CCIE, Cloud, Management, firewall, load balancers and ITIL certifications are a definite asset to this position.
- Large Banking/Financial Industry experience would be a good to have.
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Network Operations Analyst
Posted today
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Job Description
Position: Network Operations Analyst (Level 2)
Location: Singapore
Experience Required: 3–7 years
Salary Range: SGD 6,000 – 8,000/month
Eligibility: Open to Singapore Citizens and PRs only (Visa sponsorship not available)
About the RoleWe are seeking a highly skilled and motivated Network Operations Analyst (L2) to join our
Infrastructure Network Operations team. In this role, you will be responsible for providing Level 2 support across a wide range of network technologies. You will be an essential part of business continuity and recovery (BRP) planning and execution, incident management, and second-level problem determination.
The environment covers LAN, MAN, WAN, RLAN, DIA, Wireless, Proxy, Firewall, Load Balancer, and Optical solutions.
Key ResponsibilitiesProvide Level 2 network operations support in a complex enterprise environment.
Manage and resolve network incidents and service requests in accordance with SLAs.
Participate in BRP/BCP activities to ensure network resilience and recovery.
Troubleshoot issues across routers, switches, WIFI, firewalls, proxies, and voice systems.
Work collaboratively with internal teams, vendors, and service providers.
Execute diagnostics using tools like SolarWinds, Thousand Eyes, and Blackbird.
Manage incidents via ITSM systems; support change and problem management processes.
Ensure compliance with IT Risk & Compliance standards, CIA, BIA, CMDB, IAM policies.
Maintain accurate documentation for systems, processes, and procedures.
Support operations in environments with at least 1,000+ network devices .
Minimum 5 years of hands-on experience in:
Cisco Routing & Switching
Palo Alto Firewalls
Enterprise WIFI (Cisco/Meraki)
Proxy and security appliances
Strong understanding of:
TCP/IP, DNS, DHCP, and other networking fundamentals
Telecommunications connectivity and infrastructure
Hands-on experience with:
Palo Alto Firewalls
SD-WAN (Cisco/Viptela)
VMware NSX
AudioCodes Team Voice System
Cisco CUCM (Unified Communications)
Proficient with diagnostic tools and monitoring platforms:
SolarWinds, Thousand Eyes, Blackbird (or similar)
Skilled in packet analysis/sniffer tools (Wireshark or similar).
Experienced in ITSM processes:
Incident, Change, Problem Management
Exposure to:
IT Risk & Compliance
CIA, BIA, CMDB
IAM and Governance frameworks
Familiarity with BCP/BRP exercises and documentation
Diploma or Degree in Information Technology or related field
Mandatory : Cisco Certified Network Associate ( CCNA ) with at least 5 years of work experience
Preferred : Cisco Certified Network Professional ( CCNP )
ITIL Foundation certification is an added advantage
Network Operations Intern
Posted today
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Job Description
We are seeking a motivated and detail-oriented intern to join our Network Department, where you will gain hands-on experience supporting the foundational operations of our regional telecommunications business. This internship offers exposure to real-world backend processes including network resource tracking, technical documentation, and cross-team coordination—ideal for individuals interested in network operations or telecom project support.
Key Responsibilities
- Support inventory and tracking of network infrastructure resources, including lease records and internal system updates
- Assist in compiling and maintaining documentation related to network delivery, usage, and operations
- Coordinate with internal teams (e.g., delivery, finance, operations) to ensure accurate information flow and timely reporting
- Help prepare basic technical summaries or process documentation under the guidance of senior team members
- Support ad-hoc operational tasks, such as billing documentation checks or vendor coordination
- Participate in internal team meetings and gain exposure to cross-departmental project activities
Requirements
- Bachelor's degree in progress (preferably in Telecommunications, Network Engineering, Electronics, or related technical fields)
- Proficient in Microsoft Office tools, especially Excel
- Detail-oriented with good organizational and time management skills
- Strong communication skills and willingness to learn
- Fluent in English; Mandarin proficiency is an advantage for working with regional and China-based teams
- Must possess valid work authorization or internship visa in Singapore (if international student)
Duration:
Full-time internship for 6 months
Network Operations Analyst
Posted today
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Job Description
- Bachelor degree in Computer Science or other related fields.
- At least 5+ Years of experience in Network Operations.
- Experience and understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, Proxy, AP+WiFi) including an excellent understanding of telecommunications concepts and connectivity.
- Experience with Palo Alto Firewalls, Meraki or Cisco WiFi, SDWAN (Cisco/Viptela), VMware NSX, Proxy, AudioCodes Team Voice System, Cisco CUCM is a definite asset for this position.
- Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include Solarwinds, Blackbird, ThousandEyes, any related tooling.
- Sound 2nd level problem determination and problem source identification skills with regards to the various.
- Needs to be really good at basic network troubleshooting skills (being great at sniffer skills will be a plus) and ticketing system (ITSM) such as Incident, Change, Problem Management.
- Should have experience in IT Risk & Compliance, CIA, BIA, CMDB, IAM.
- Should familiar with BCP/BRP exercise.
- Familiar ITIL process, Agile ways of working.
- Strong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment.
- Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients and vendors.
Network Operations Specialist
Posted 1 day ago
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Job Description
This position is responsible for ensuring the smooth operation of our network infrastructure. The successful candidate will be responsible for managing daily operational tasks, including provisioning and troubleshooting.
In addition to their technical skills, the ideal candidate will possess excellent communication skills and be able to work effectively with cross-functional teams.
Responsibilities:- Manage daily operational tasks, including provisioning and troubleshooting.
- Develop and unit test application code according to client specifications using recommended processes, standards, and tools.
- Maintain well-defined documentations for application maintenance and support.
- Adhere to configuration management procedures for change requests.
- Collaborate and communicate effectively with clients and cross-functional teams.
- Bachelor's degree in Computer Science, Engineering, Telecommunication, or related field.
- At least 1 year of local experience in telecommunication project implementation/delivery, maintenance/network planning/operating systems/databases, and cloud infrastructure.
- Familiarity with programming languages such as Python, Bash, Java, JavaScript.
- Understanding of the OSI model and its 7 layers.
- Outstanding communication skills and ability to liaise and interact with customers and cross-functional teams.
- Familiarity with technology platforms such as Cloud Native or Power BI.
- Candidate with knowledge in Automation and Artificial Intelligence.
- Proficiency in Mandarin is essential to ensure effective communication with Chinese-speaking stakeholders.
Please submit your resume to (insert contact information). We look forward to reviewing your application.
Network Operations Engineer
Posted today
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Job Description
Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers' vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.
Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.
As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world.
Responsibilities:
- Understand the process and practices related to GNC support Templates and Standard Operating Procedures
- Ownership on critical incidents for customers to deliver resolution with in SLA.
- Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
- Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
- Performing RMA for hardware failures and replacement in production environment
- Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
- Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
- Working in 24/7 operations centre and standby role for after office hours support on monthly rotational basis
- Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
- Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
- Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
- Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you
- Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
- Minimum 2-3 years of relevant experiences in network operations including network, wireless, security technologies.
- Experienced on working with vendors and customer on outage situation and provide direction to juniors and customer on recovering services affectively.
- Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential.
Network Operations Engineer
Posted today
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Job Description
Roles and Responsibilities:
- Participate in production network and internet peering strategies
- Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.
- Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
- Working with multiple TAC vendors to fix the hardware issues
- Handle traffic and any other queries raised by ISP/partners
- Capable of driving the first level of Escalations reported by the team.
- Capability to prepare both Technical and Process MOP and circulating with other Team Leads.
- Support team in handling network and traffic peering for any Layer 1 to Layer 3 issues.
- Capability to drive data insights and report them on and as required.
- Participating in multiple meetings and providing weekly presentations related to Network Performance and Escalations.
- Work with ISP/vendors on fixing any issues related to network
- Jointly working with the Regional and Other region Team Leads.
- Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
- Bachelor's degree and 7+ years' related experience and/or training; or equivalent combination of education and experience
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Understanding of network and traffic peering
- Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.
- Understanding of preparing root cause analysis for any network and server outages.
- Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
- Knowledgeable about the different Network Protocols like OSPF/ISIS and BGP
- Know-how knowledge about the DWDMs involving multiple vendors like Cienna, Infinera and Cisco NCS.
- Knowledgeable on Layer 1-3 troubleshooting.
- Experience working in a multi-vendor network environment.
- Network certifications. CCNP/JNCIP preffered
- Any expertise in the field of Optical is a plus.
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Network Operations Specialist
Posted today
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Job Description
Pick Network is a wholly-owned subsidiary company to deploy parcel locker in public spaces and operate nationwide parcel locker network.
The successful candidate will play a crucial role in ensuring the smooth operation of our parcel locker network.
- Monitor the backend system for abnormalities and issues.
- Address technical issues raised by customers in a timely manner.
- Investigate consumer disputes and provide effective solutions.
- Provide support and guidance to users at the locker.
- Conduct on-site and remote troubleshooting of issues.
- Coordinate with contractors to resolve issues effectively.
Requirements:
- Minimally Diploma/ITE certification.
- Flexibility to work on shifts, including weekends and Public Holidays.
- Understanding of how parcel lockers function.
- Driving license is an advantage.
- Strong analytical skills to detect and solve issues.
Network Operations Analyst
Posted today
Job Viewed
Job Description
- Bachelor degree in Computer Science or other related fields.
- At least 5+ Years of experience in Network Operations.
- Experience and understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, Proxy, AP+WiFi) including an excellent understanding of telecommunications concepts and connectivity.
- Experience with Palo Alto Firewalls, Meraki or Cisco WiFi, SDWAN (Cisco/Viptela), VMware NSX, Proxy, AudioCodes Team Voice System, Cisco CUCM is a definite asset for this position.
- Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include Solarwinds, Blackbird, ThousandEyes, any related tooling.
- Sound 2nd level problem determination and problem source identification skills with regards to the various.
- Needs to be really good at basic network troubleshooting skills (being great at sniffer skills will be a plus) and ticketing system (ITSM) such as Incident, Change, Problem Management.
- Should have experience in IT Risk & Compliance, CIA, BIA, CMDB, IAM.
- Should familiar with BCP/BRP exercise.
- Familiar ITIL process, Agile ways of working.
- Strong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment.
- Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients and vendors.
Able To Multitask
Microsoft Excel
Ticketing
Team Development
VMware
Industrial Engineering
Network Troubleshooting
Problem Management
Telecommunications
ITIL
Team Player
Performance Management
Network Operations Engineer
Posted today
Job Viewed
Job Description
The Network Operations Engineer is a network hardware and circuit support engineer for all levels of the network. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Roles and Responsibilities:
- Participate in production network and internet peering strategies
- Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.
- Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
- Working with multiple TAC vendors to fix the hardware issues
- Handle traffic and any other queries raised by ISP/partners
- Capable of driving the first level of Escalations reported by the team.
- Capability to prepare both Technical and Process MOP and circulating with other Team Leads.
- Support team in handling network and traffic peering for any Layer 1 to Layer 3 issues.
- Capability to drive data insights and report them on and as required.
- Participating in multiple meetings and providing weekly presentations related to Network Performance and Escalations.
- Work with ISP/vendors on fixing any issues related to network
- Jointly working with the Regional and Other region Team Leads.
- Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
Required Qualifications/Skills:
- Bachelor's degree and 7+ years' related experience and/or training; or equivalent combination of education and experience
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Understanding of network and traffic peering
- Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.
- Understanding of preparing root cause analysis for any network and server outages.
- Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
- Knowledgeable about the different Network Protocols like OSPF/ISIS and BGP
- Know-how knowledge about the DWDMs involving multiple vendors like Cienna, Infinera and Cisco NCS.
- Knowledgeable on Layer 1-3 troubleshooting.
Preferred Qualifications:
- Experience working in a multi-vendor network environment.
- Network certifications. CCNP/JNCIP preffered
- Any expertise in the field of Optical is a plus.
Switches
TCP/IP
Technical Documentation
Hardware
TCP/IP Protocols
CCNP
Internet protocols
Scripting
Good Communication Skills
Attention to Detail
Networking
Python
TCP/IP, communications protocol
TCP-IP stack
Juniper
Routing Protocols
Routers
ITIL
Checkpoint