What Jobs are available for IT Operations in Singapore?
Showing 5000+ IT Operations jobs in Singapore
Operations Executive/ Operations Manager
Posted today
Job Viewed
Job Description
Job Objectives/Job Summary:
To manage and optimize operations in the waste management industry.
The Operations Executive is responsible for assisting the management with the daily operations. He/She consolidates relevant data and trends to conduct environmental impact assessments and improvise work processes. He also evaluates reported mechanical faults to rectify issues. In performing most of these functions, he recommends and facilitates the implementation and maintenance schedules of equipment and manages incidents related to waste disposal operations.
He/She works in a waste management and oversees the handling and disposal operations while ensuring that all activities are completed in a safe and efficient way. He is constantly exposed to unpleasant sights and smells. He also manages team and incidents relating to operations and vehicle/equipment cleanliness and serviceability, and communicates with relevant stakeholders and clients.
He/She is organised, responsive, approachable, able to multitask and capable of interacting with stakeholders.
Responsibilities/Duties:
- Manage waste operations.
- Manage inventory, equipment and maintenance schedule.
- Manage teams with deployment and work schedules planning.
- Manage incidents
- Any other ad-hoc
Job Specifications/Requirements:
a) Qualifications
- Min Diploma in any discipline.
b) Experience
- Candidates with relevant industry experience will be considered for a higher position ie. Senior Executive or up to Assistant Manager.
c) Skills & Knowledge
- Must be competent in computer skills such as Office and Email.
- Must be able to embrace new technology with the aim of efficiency.
d) Personal Qualities
- Adaptability, professionalism and, positive attitude and show willingness to learn.
Candidates with relevant industry experience will be considered for a higher position (e.g. Assistant Operations Manager or Operations Manager).
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operations / operations field technician
Posted today
Job Viewed
Job Description
Support Operations Supervisor in operating the chemical processing plant to ensure quality product and to meet business targets.
Key Responsibilities:
- Operate, monitor process equipment to ensure that the process is operating within defined conditions and product specifications
- Work with Operations DCS Technician to deal efficiently and effectively with any deviation in process parameters to ensure "Zero" safety and environment incident
- Patrolling, inspection of field equipment and data logging
Perform
routine sampling of process and conduct analysis
- housekeeping and PPM of assigned area
- loading / unloading raw material
- minor maintenance
- Prepare plant equipment for release to maintenance crew
- Perform inspection and audit to meet corporate safety and Singapore legislation guideline
- Be a member of the Site Emergency Response Team
The Candidate should have:
- Diploma in Chemical Engineering or related discipline or
- NITECH/Higher NITEC in Chemical Process Technology, with minimum 2 years of relevant working experience
- 2-5 years field operations experience in a high hazard chemical plant, with DCS experience would be advantageous
- Preferable to have a Boiler Attendant 1st grade (preferred) or 2nd grade and/or Steam Engineer 1st grade (preferred) or 2nd grade.
- Commitment and adherence to safety systems
- Strong analytical thinking, practical problem-solving and good communication skills
- Conversant with World Class SHE and Operational principles relevant to operation of high hazard plant
- Ability to work effectively in a multi-discipline and multi-cultural team in a high pressure environment
- Good command in English and computer literacy
- Able to perform shift work
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Operations Manager, Ramp Operations
Posted today
Job Viewed
Job Description
Company description:
About Us
Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Job description:
Key Responsibilities
Daily Resource Management
- Lead and manage ramp operations to meet airline SLAs and operational standards.
- Monitor staff deployment and Ground Support Equipment (GSE) serviceability with Ramp Duty Managers, Contract Supervisors, and support teams.
- Ensure optimal manpower and equipment allocation during shifts for both company and contract staff.
Command and Control
- Coordinate closely with Duty Terminal Managers (DTMs), Passenger Services Operations Managers, and customer airlines to ensure on-time performance (OTP).
- Submit daily operational reports to Apron Management.
- Conduct staff interviews and investigations for incidents or accidents.
- Maintain high housekeeping standards and ensure ramp areas are free from Foreign Object Debris (FOD)
Coordination with Authorities
- Liaise with Changi Airport Group (CAG) and relevant authorities on ramp-related matters.
Oversee efficient aircraft departure operations by ensuring:
Adequate manpower and serviceable GSE availability.
Staff familiarity with airline-specific requirements.
Compliance with precise flight handling and departure timing procedures.
Baggage and Cargo Operations
- Ensure on-time delivery and transfer of baggage and cargo according to precision timings.
- Oversee aircraft-to-aircraft cargo transfers to meet operational and airline requirements.
- Monitor staffing, equipment, and adherence to airline procedures for both arrival and departure flights.
Mishandling Prevention
- Enforce correct loading and unloading sequences ("first in, last out" / "last in, first out") according to the Loading Instruction Report (LIR).
- Ensure proper segregation of cargo and baggage, with accurate flight and destination labeling.
- Conduct physical checks to prevent misrouting or mishandling of baggage and cargo.
Safety Management
- Promote a safety-first culture through adherence to established loading/unloading practices.
- Oversee daily safety audits and ensure staff receive appropriate training for their roles.
- Ensure only serviceable and well-maintained GSEs are used.Enforce roadway safety, defensive driving, PPE usage, and safe work practices among all staff.
Security and Compliance
- Uphold aviation security standards to prevent violations and ensure passenger safety.
- Ensure thorough offload searches and verification of baggage tag numbers to prevent discrepancies.
- Maintain vigilance and strict compliance with all airport security protocols.
Key Requirements
- Bachelor's Degree in any relevant field of studies.
- With 3 to 4 years of working experience, preferably in Ground Handling and/or Airline related fields.
- Strong passion for the aviation industry and its dynamic environment.
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Operations Supervisor (Gate Operations)
Posted today
Job Viewed
Job Description
Overview
We are the World's Port of Call. Our winning formula is our People.
In our continuing journey to build great teams, we are looking for passionate individuals driven by a strong sense of purpose. It is only with the determination and commitment of our People that we can serve our customers, lead our industry and contribute to our nation to create new possibilities.
Working Alongside, we can deliver extraordinary results together! Join #TeamPSA today!
OPERATIONS SUPERVISOR (GATE OPERATIONS)
Job no:
Work type:
Permanent
Categories:
Operations
Responsibilities
You will be in charge of the over-the-counter customer services and phone enquiries at the Haulier & Chemcare Service Centre.
You will also be managing the ship chandler and perform survey on damage containers reported by haulier operators.
In addition, you will be supervising the CCTV checks on containers entering the area.
Requirements
At least 3 'O' level credits, NITEC, ITC or equivalent
Able to work on shift
Only Shortlisted candidates will be notified.
Advertised:
17 Oct 2025
Applications close:
15 Nov 2025
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Operations Supervisor (Gate Operations)
Posted today
Job Viewed
Job Description
Job Duties
Job Duties:
You will be in charge of the over-the-counter customer services and phone enquiries at the Haulier & Chemcare Service Centre. You will also be managing the ship chandler and perform survey on damage containers reported by haulier operators. In addition, you will be supervising the CCTV checks on containers entering the area.
Requirements
At least 3 O level credits, NITEC, ITC or equivalent
Able to work on shift
Only Shortlisted candidates will be notified.
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Operations Executive / Senior Operations Executive Operations · Singapore
Posted today
Job Viewed
Job Description
Overview
CloserStill Media is a global leader in organising over 80 market-leading business exhibitions across learning, healthcare, technology, and veterinary sectors in Asia, the UK, Europe, and the USA. Our portfolio includes fast-growing and award-winning events such as the Singapore Vet Show, Big Data & AI World, Cloud & AI Infrastructure, Cyber Security World, Data Centre World, eCommerce Expo, Learning Technologies, and DevLearn.
We have won more than 60 major industry awards, including Best International Show at the AEO Excellence Awards 2025 and Best International Show – Asia Pacific for Tech Week Singapore at the EN Awards 2025 in London. These accolades reflect our commitment to delivering world-class events that foster innovation and growth.
Who We Are Looking For
The Singapore Office ofCloserStill Media is looking for an extremely well organised, methodical and self-motivated individual to join our busy Operations team. The Operations Executive / Senior Operations Executive provides administrative, operational, and on-site support to ensure the successful delivery of exhibitions and events focussed on Business Technologies and Future Transport. This role supports the Operations team in pre-event planning, exhibitor management, budget tracking, and on-site execution, working closely with the sales, marketing, and external partners to ensure a smooth event experience.
Responsibilities
Operations & Administrative Support
Provide overall administrative and support services for the Operations team.
Manage internal team documentation, filing systems, and resource preparation.
Assist with project schedules, reporting, and general operational coordination.
Support budget tracking efforts by consolidating cost information and liaising with suppliers.
Pre-site Event Support
Check and consolidate floor plans, exhibitor listings, and related materials.
Assist in the preparation of on-site resources (e.g., show office materials, event signage packs, event documents).
Coordinate information flow between Operations, Sales, and Marketing teams.
Prepare accommodation logistics, staff schedules, and other operational requirements.
Exhibitor Management
Act as the main contact for exhibitor enquiries (pre-event and on-site).
Process and issue Visa Invitation Letters and V39A Forms.
Assist exhibitors with booth approval letters and information consolidation.
Provide assistance with exhibitor manuals, stand approvals, and deadline reminders.
Manage the Show Management Office during event days, serving as point-of-contact for exhibitor needs.
On-site Event Support
Support on-site operations, including logistics management, exhibitor services, and issue resolution.
Assist in crowd control and evacuation procedures together with venue operations and security teams.
Monitor contractor and supplier performance onsite to ensure service levels are met.
Coordinate with internal and external teams to ensure smooth event delivery.
Health & Safety
Support Health & Safety compliance including collating Risk Assessments and Fire Risk Assessments.
Assist venue stakeholders with safety and emergency procedures.
Other Responsibilities
Undertake ad hoc duties assigned by manager or management team.
Assist in managing temporary staff both onsite and pre-show.
About You
Strong organisational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong communication and interpersonal skills, able to work effectively with colleagues, exhibitors, and partners.
Problem-solving mindset with the ability to adapt to changing circumstances during events.
Detail-oriented, proactive, and shows initiative in supporting team and project needs.
Minimum diploma qualification required.
Flexible and adaptable, with willingness to work evenings and weekends closer to show time if required.
For Executive level
At least 1-2 years of experience in event operations, exhibitions, project administration, or related fields.
Understanding of event logistics, exhibitor management, or vendor coordination.
Ability to handle deadlines under pressure with efficiency and accuracy.
For Senior Executive level
3 or more years of relevant experience in exhibitions or large-scale event operations.
Familiarity with Health & Safety compliance for events, including IOSH Managing Safety certification (preferred).
Demonstrated experience handling exhibitor management tasks independently.
Ability to supervise small projects or temporary staff during events.
Diversity and Inclusion
CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.
We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.
Work Location
This role is based in Singapore.
Personal Data Consent
The information you provide in your job application will be used and processed by or on behalf of CSM for purposes related to your registration of interest in current or future employment with CSM and for the processing of your application for employment.
We will collect and use the personal data that you have supplied to facilitate the processing of your application for employment purposes. We will use personal information such as telephone number and/or email address to contact you on job opportunities. Please note that the information you provide may be used by a third party to enable us to process your application. These third parties may be located outside of Singapore to carry out some of the processing and administrative functions for CSM and would be under duty of care to maintain the appropriate levels or security and confidentiality and only use the information as instructed by CSM.
The personal data held by CSM relating to the applicants will be kept strictly confidential. CSM may collect information through other sources for processing and evaluating your application for employment. If your application is successful, the information will be used in the administration of your employment. CSM may provide and/or transfer such data, whether in Singapore or outside of Singapore, to (i) any other departments within CSM or if necessary, with Government agencies; (ii) any third party service provider who provides administrative, data processing, computer or other services to CSM.
As part of assessing your suitability to work with CSM, we may use your information to conduct reference checks in accordance with CSM's HR Policy.
If your application is unsuccessful, CSM may retain and use the information to deal with any matter which may arise in connection with your application, for purposes of contacting you in connection with ongoing recruitment opportunities, as well as for data analysis and business purposes. If you do not wish to be considered for positions in CSM other than that you have applied for, please write in to
By submitting this job application, you consent and agree to your data being used in conjunction with the recruitment and employment purposes at CSM. In order to maximise your opportunities to work with CSM, you are encouraged to keep the information provided to us up to date at all times. You are responsible for ensuring that the personal data is correct and true. You also have the option to withdraw your consent anytime.
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IT Operations Analyst, Network Operations
Posted 14 days ago
Job Viewed
Job Description
Singapore, Singapore
**Hours:**
40
**Line of Business:**
Technology Solutions
**Pay Details:**
We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
**Job Description:**
This Analyst position is a highly technical hand-on keyboard role supporting various network platforms for availability, latency, and incidents, while being engaged on operational readiness tasks. The position will be accountable for day-to-day operational work like troubleshooting and fixing network issues across all platforms. This work schedule involves early start or late start during the day in order to provide maximum coverage for Toronto morning and evening hours, as well as weekend coverage on a rotating basis within the team. The work involves close coordination with the OSG/L1 and TR/L2 as a "one team approach" so overall work is delivered smoothly across the network operations. Huddles, handover and take over of work and presenting monthly metrics and KPI's are all part of the role.
As a strong technical leader with hands-on-keyboard skills, the ideal candidate in this role will possess the following skills and traits:
Singapore Network Analyst Key Job responsibilities:
+ Strong leadership skills in troubleshooting complex incidents in a time sensitive manner and articulate technical issues concisely to senior management.
+ Experience in using Automation as well as advanced network management tooling to help resolve incidents quickly and efficiently
+ Be dependable, innovative, accountable, passionate, transparent, and collaborative
+ Strong knowledge of networking technologies and platforms including Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, Monitoring Tools, DHCP, DNS and CDN(content delivery), etc. New technologies like ACI and DNAC are a plus.
**The right candidate for this role would be:**
+ An expert tier-3 network troubleshooter who not only possesses the attributes and experience listed for this position, but have the uncanny ability to quickly identify the problem and propose a solution to remediate
+ Would be deep and wide in the platforms we desire and have tooling and script writing abilities
+ Adept at analyzing network traces to find the root cause promptly
Experience
+ - At least 3+ years of relevant Wireless technologies experience (e.g., Aruba, Airwave, RF survey tools, ClearPass, Wireless authentication)
+ - 5 years of solid hands-on network technical experience in Routing/Switching technology, Firewalls, Load Balancing, trace analysis/protocols.
+ - Experience supporting a large and complex network environment
+ -Experience in exploring and implementing automation for Proactive monitoring and reducing incident resolution time.
+ - Flexible with on call & rotation and shift timing
+ - Adequate knowledge and experience to support platforms like Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, DHCP, DNS, Monitoring Tools, CDN, etc.
Fulfil Shared Accountabilities
+ Support shift turnover process effectively.
+ Create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.
+ Ensure existing Automation tools are utilized by the team to the max.
+ Explore new automation opportunities for any repeated tasks to reduce human touch.
+ Explore opportunities to enhance existing Automation tools.
+ Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.
+ Report on any new influx of repeated alerts/incidents to identify opportunities related to alert modification, etc. to reduce noise.
+ Identify and report on gaps for process optimization.
+ Proficient with Microsoft Office Suite of products (Word/Excel/PowerPoint/Outlook).
+ Effective ticket queue management and prioritization.
+ Assess impact and potential impact/risk and report to Sr management very promptly in a business language when significant issues occur
+ Manage escalations with internal TD teams and 3rd party vendors
+ Manage chronic, repeat and aging incidents with proper internal/external escalations.
NICE TO HAVE:
+ VOIP related skills and experience
+ Scripting / Automation skills using Python.
+ Experience in developing Splunk / ITSI dashboards.
+ ITIL certification
+ Operations work environment experience (including break fix, new applications, incident and change management, etc.)
+ Having reputed trade certifications for wireless and CCIE, Cloud, Management, firewall, load balancers and ITIL certifications are a definite asset to this position.
+ Large Banking/Financial Industry experience would be a good to have.
**Who We Are**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
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Admin / Operations Executive (Healthcare | Operations)
Posted today
Job Viewed
Job Description
Primary Responsibilities (80%)
- Office Administration: Manage daily administrative tasks including correspondence, filing, mail, supplies, and equipment maintenance. Handle meeting room bookings.
- Data Management & Reporting: Prepare and submit monthly department reports (e.g., waiting time, medication errors, balanced scorecard), ensuring KPI dashboards are updated and developed as needed.
- HR & Personnel Support: Coordinate recruitment logistics, conduct competency test invigilation, manage staff records, schedule engagement sessions, and process payment requests.
- Document Control: Ensure timely updates of department policies (HAP, SOP, PM, HI registers) and authorized signature forms.
- Information & Reporting Support: Compile data for management, coordinate new staff orientations, and assist with submissions to other departments (e.g., awards).
- Meeting & Publication Support: Aid the senior assistant manager with meeting materials and contribute to department and hospital publications.
Secondary Responsibilities (20%)
- Event Coordination: Organize departmental functions and manage gift collections/distributions.
- Competency Test Coordination: Oversee the annual pharmacists' competency test, including room booking, invigilation, marking, and results dissemination.
- External Visitor Coordination: Arrange visits by external parties.
- Leave Coverage: Act as a backup for the senior assistant manager when they are on leave.
- Confidentiality: Maintain strict confidentiality of all information.
- Ad-hoc Support: Provide general administrative assistance as needed.
Requirements
- Diploma or Degree in business administration or relevant field
- 3-5 years of working experience in providing administrative functions
- Experience in healthcare or relevant environment will be an added advantage
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R
This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.
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IT Operations Analyst, Network Operations
Posted today
Job Viewed
Job Description
Work Location :
Singapore, Singapore
Hours:
40
Line of Business:
Technology Solutions
Pay Details:
We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
This Analyst position is a highly technical hand-on keyboard role supporting various network platforms for availability, latency, and incidents, while being engaged on operational readiness tasks. The position will be accountable for day-to-day operational work like troubleshooting and fixing network issues across all platforms. This work schedule involves early start or late start during the day in order to provide maximum coverage for Toronto morning and evening hours, as well as weekend coverage on a rotating basis within the team. The work involves close coordination with the OSG/L1 and TR/L2 as a "one team approach" so overall work is delivered smoothly across the network operations. Huddles, handover and take over of work and presenting monthly metrics and KPI's are all part of the role.
As a strong technical leader with hands-on-keyboard skills, the ideal candidate in this role will possess the following skills and traits:
Singapore Network Analyst Key Job responsibilities:
- Strong leadership skills in troubleshooting complex incidents in a time sensitive manner and articulate technical issues concisely to senior management.
- Experience in using Automation as well as advanced network management tooling to help resolve incidents quickly and efficiently
- Be dependable, innovative, accountable, passionate, transparent, and collaborative
- Strong knowledge of networking technologies and platforms including Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, Monitoring Tools, DHCP, DNS and CDN(content delivery), etc. New technologies like ACI and DNAC are a plus.
The right candidate for this role would be:
- An expert tier-3 network troubleshooter who not only possesses the attributes and experience listed for this position, but have the uncanny ability to quickly identify the problem and propose a solution to remediate
- Would be deep and wide in the platforms we desire and have tooling and script writing abilities
- Adept at analyzing network traces to find the root cause promptly
Experience
- At least 3+ years of relevant Wireless technologies experience (e.g., Aruba, Airwave, RF survey tools, ClearPass, Wireless authentication)
- Minimum 8+ years of solid hands-on network technical experience in Routing/Switching technology, Firewalls, Load Balancing, trace analysis/protocols.
- Experience supporting a large and complex network environment
- Experience in exploring and implementing automation for Proactive monitoring and reducing incident resolution time.
- Flexible with on call & rotation and shift timing
- Adequate knowledge and experience to support platforms like Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, DHCP, DNS, Monitoring Tools, CDN, etc.
Fulfil Shared Accountabilities
- Support shift turnover process effectively.
- Create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.
- Ensure existing Automation tools are utilized by the team to the max.
- Explore new automation opportunities for any repeated tasks to reduce human touch.
- Explore opportunities to enhance existing Automation tools.
- Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.
- Report on any new influx of repeated alerts/incidents to identify opportunities related to alert modification, etc. to reduce noise.
- Identify and report on gaps for process optimization.
- Proficient with Microsoft Office Suite of products (Word/Excel/PowerPoint/Outlook).
- Effective ticket queue management and prioritization.
- Assess impact and potential impact/risk and report to Sr management very promptly in a business language when significant issues occur
- Manage escalations with internal TD teams and 3rd party vendors
- Manage chronic, repeat and aging incidents with proper internal/external escalations.
NICE TO HAVE:
- VOIP related skills and experience
- Scripting / Automation skills using Python.
- Experience in developing Splunk / ITSI dashboards.
- ITIL certification
- Operations work environment experience (including break fix, new applications, incident and change management, etc.)
- Having reputed trade certifications for wireless and CCIE, Cloud, Management, firewall, load balancers and ITIL certifications are a definite asset to this position.
- Large Banking/Financial Industry experience would be a good to have.
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Is this job a match or a miss?
IT Operations Analyst, Network Operations
Posted today
Job Viewed
Job Description
IT Operations Analyst, Network Operations
This Analyst position is a highly technical hand‐on keyboard role supporting various network platforms for availability, latency, and incidents, while being engaged on operational readiness tasks. The position will be accountable for day‐to‐day operational work like troubleshooting and fixing network issues across all platforms. This work schedule involves early start or late start during the day in order to provide maximum coverage for Toronto morning and evening hours, as well as weekend coverage on a rotating basis within the team. The work involves close coordination with the OSG/L1 and TR/L2 as a "one team approach" so overall work is delivered smoothly across the network operations. Huddles, handover and take over of work and presenting monthly metrics and KPI's are all part of the role.
As a strong technical leader with hands‐on‐keyboard skills, the ideal candidate in this role will possess the following skills and traits.
Responsibilities
Strong leadership skills in troubleshooting complex incidents in a time‐sensitive manner and to articulate technical issues concisely to senior management.
Experience in using automation as well as advanced network management tooling to help resolve incidents quickly and efficiently.
Dependable, innovative, accountable, passionate, transparent and collaborative.
Strong knowledge of networking technologies and platforms including Cloud, SD‐WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, Monitoring Tools, DHCP, DNS and CDN (content delivery), etc. New technologies like ACI and DNAC are a plus.
Qualifications
An expert tier‐3 network troubleshooter who not only possesses the attributes and experience listed for this position, but has the uncanny ability to quickly identify the problem and propose a solution to remediate.
Deep and wide knowledge of the platforms we desire and have tooling and script‐writing abilities.
Adept at analyzing network traces to find the root cause promptly.
Experience
At least 3+ years of relevant Wireless technologies experience (e.g., Aruba, Airwave, RF survey tools, ClearPass, Wireless authentication).
Minimum 8+ years of solid hands‐on network technical experience in Routing/Switching technology, Firewalls, Load Balancing, trace analysis/protocols.
Experience supporting a large and complex network environment.
Experience in exploring and implementing automation for proactive monitoring and reducing incident resolution time.
Flexible with on‐call & rotation and shift timing.
Adequate knowledge and experience to support platforms like Cloud, SD‐WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, DHCP, DNS, Monitoring Tools, CDN, etc.
Shared Accountabilities
Support shift turnover process effectively.
Create MoPs and how‐to docs for better support and training of new and junior team members. Also peer review such documentation created by other team members and provide suggestions for improvement.
Ensure existing automation tools are utilized by the team to the max.
Explore new automation opportunities for any repeated tasks to reduce human touch.
Explore opportunities to enhance existing automation tools.
Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.
Report on any new influx of repeated alerts/incidents to identify opportunities related to alert modification, etc. to reduce noise.
Identify and report on gaps for process optimization.
Proficient with Microsoft Office Suite of products (Word/Excel/PowerPoint/Outlook).
Effective ticket queue management and prioritization.
Assess impact and potential impact/risk and report to Sr management very promptly in a business language when significant issues occur.
Manage escalations with internal TD teams and 3rd party vendors.
Manage chronic, repeat and aging incidents with proper internal/external escalations.
Nice to Have
VoIP related skills and experience.
ITIL certification.
Operations work environment experience (including break fix, new applications, incident and change management, etc.).
Having reputed trade certifications for wireless and CCIE, Cloud, Management, firewall, load balancers and ITIL certifications are a definite asset to this position.
Large Banking/Financial Industry experience would be a good to have.
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