11,246 IT Operations jobs in Singapore

• Builds a good relationship with customer's operational team(s), up to Manager/Director level executives
• Acts as a single point of contact for escalation and operational concerns for assigned customers.
• Provides reporting on the open service requests and RMA (HW replacements).
• Identifies and works proactively on issues to improve customer satisfaction.
• Takes part in Quarterly Business Review meetings and provides trending and gap analysis.
• Understands customers business requirements and aligns to Cisco solutions
• Plan, manage and work closely with Cisco technical resources in delivering Expert Care (Day2 Support) services/deliverables to customers

• Good command of English.
• Good understanding of the processes, procedures and systems used to accomplish the work and in-depth familiarity with the broader underlying concepts in IP Transport network products/solutions in telco service provider environment
• Demonstrated drive for continuous learning results-orientation and teamwork.
• Professional & concise communication (written & verbal).
• Performs well under pressure and in disruptive environments where priorities can change in response to customer demand.
• Executive level communications tailored to unique situations.
• Excellent working relationships with other customer service organizations within Cisco and with appropriate business units.
• Ability to formulate and deliver presentations.

• Certifications: ITIL v.4, CCNA
• Incident Manager/Service Manager background
• Bachelors with 5-7 years of relevant work experience

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Ownership on critical incidents for customers to deliver resolution with in SLA.
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Performing RMA for hardware failures and replacement in production environment
• Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
• Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
• Working in 24/7 operations centre and standby role for after office hours support on monthly rotational basis
• Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
• Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you

• Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
• Minimum 2-3 years of relevant experiences in network operations including network, wireless, security technologies.
• Experienced on working with vendors and customer on outage situation and provide direction to juniors and customer on recovering services affectively.
• Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential.

• Participate in production network and internet peering strategies
• Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.
• Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
• Working with multiple TAC vendors to fix the hardware issues
• Handle traffic and any other queries raised by ISP/partners
• Capable of driving the first level of Escalations reported by the team.
• Capability to prepare both Technical and Process MOP and circulating with other Team Leads.
• Support team in handling network and traffic peering for any Layer 1 to Layer 3 issues.
• Capability to drive data insights and report them on and as required.
• Participating in multiple meetings and providing weekly presentations related to Network Performance and Escalations.
• Work with ISP/vendors on fixing any issues related to network
• Jointly working with the Regional and Other region Team Leads.
• Participate in 24/7 support with other teams across the globe. Some weekend work may be required.

• Bachelor's degree and 7+ years' related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Understanding of network and traffic peering
• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.
• Understanding of preparing root cause analysis for any network and server outages.
• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
• Knowledgeable about the different Network Protocols like OSPF/ISIS and BGP
• Know-how knowledge about the DWDMs involving multiple vendors like Cienna, Infinera and Cisco NCS.
• Knowledgeable on Layer 1-3 troubleshooting.

• Experience working in a multi-vendor network environment.
• Network certifications. CCNP/JNCIP preffered
• Any expertise in the field of Optical is a plus.

Position: Network Operations Analyst (Level 2)

Location: Singapore

Experience Required: 3–7 years

Salary Range: SGD 6,000 – 8,000/month

Eligibility: Open to Singapore Citizens and PRs only (Visa sponsorship not available)

We are seeking a highly skilled and motivated Network Operations Analyst (L2) to join our

Infrastructure Network Operations team. In this role, you will be responsible for providing Level 2 support across a wide range of network technologies. You will be an essential part of business continuity and recovery (BRP) planning and execution, incident management, and second-level problem determination.

The environment covers LAN, MAN, WAN, RLAN, DIA, Wireless, Proxy, Firewall, Load Balancer, and Optical solutions.

● Provide Level 2 network operations support in a complex enterprise environment.

● Manage and resolve network incidents and service requests in accordance with SLAs.

● Participate in BRP/BCP activities to ensure network resilience and recovery.

● Troubleshoot issues across routers, switches, WIFI, firewalls, proxies, and voice systems.

● Work collaboratively with internal teams, vendors, and service providers.

● Execute diagnostics using tools like SolarWinds, Thousand Eyes, and Blackbird.

● Manage incidents via ITSM systems; support change and problem management processes.

● Ensure compliance with IT Risk & Compliance standards, CIA, BIA, CMDB, IAM policies.

● Maintain accurate documentation for systems, processes, and procedures.

● Support operations in environments with at least 1,000+ network devices.

● Minimum 5 years of hands-on experience in:

○ Cisco Routing & Switching

○ Palo Alto Firewalls

○ Enterprise WIFI (Cisco/Meraki)

○ Proxy and security appliances

● Strong understanding of:

○ TCP/IP, DNS, DHCP, and other networking fundamentals

○ Telecommunications connectivity and infrastructure

● Hands-on experience with:

○ Palo Alto Firewalls

○ SD-WAN (Cisco/Viptela)

○ VMware NSX

○ AudioCodes Team Voice System

○ Cisco CUCM (Unified Communications)

● Proficient with diagnostic tools and monitoring platforms:

○ SolarWinds, Thousand Eyes, Blackbird (or similar)

● Skilled in packet analysis/sniffer tools (Wireshark or similar).

● Experienced in ITSM processes:

○ Incident, Change, Problem Management

● Exposure to:

○ IT Risk & Compliance

○ CIA, BIA, CMDB

○ IAM and Governance frameworks

● Familiarity with BCP/BRP exercises and documentation

● Diploma or Degree in Information Technology or related field

● Mandatory: Cisco Certified Network Associate (CCNA) with at least 5 years of work experience

● Preferred: Cisco Certified Network Professional (CCNP)

ITIL Foundation certification is an added advantage

The Network Operations Engineer is a network hardware and circuit support engineer for all levels of the network. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Roles and Responsibilities:

• Participate in production network and internet peering strategies
• Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.
• Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
• Working with multiple TAC vendors to fix the hardware issues
• Handle traffic and any other queries raised by ISP/partners
• Capable of driving the first level of Escalations reported by the team.
• Capability to prepare both Technical and Process MOP and circulating with other Team Leads.
• Support team in handling network and traffic peering for any Layer 1 to Layer 3 issues.
• Capability to drive data insights and report them on and as required.
• Participating in multiple meetings and providing weekly presentations related to Network Performance and Escalations.
• Work with ISP/vendors on fixing any issues related to network
• Jointly working with the Regional and Other region Team Leads.
• Participate in 24/7 support with other teams across the globe. Some weekend work may be required.

Required Qualifications/Skills:

• Bachelor's degree and 7+ years' related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Understanding of network and traffic peering
• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.
• Understanding of preparing root cause analysis for any network and server outages.
• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
• Knowledgeable about the different Network Protocols like OSPF/ISIS and BGP
• Know-how knowledge about the DWDMs involving multiple vendors like Cienna, Infinera and Cisco NCS.
• Knowledgeable on Layer 1-3 troubleshooting.

Preferred Qualifications:

• Experience working in a multi-vendor network environment.
• Network certifications. CCNP/JNCIP preffered
• Any expertise in the field of Optical is a plus.

The Network Operations Engineer is a network hardware and circuit support engineer for all levels of the network. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Roles and Responsibilities:
Participate in production network and internet peering strategies
Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.
Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
Working with multiple TAC vendors to fix the hardware issues
Handle traffic and any other queries raised by ISP/partners
Capable of driving the first level of Escalations reported by the team.
Capability to prepare both Technical and Process MOP and circulating with other Team Leads.
Support team in handling network and traffic peering for any Layer 1 to Layer 3 issues.
Capability to drive data insights and report them on and as required.
Participating in multiple meetings and providing weekly presentations related to Network Performance and Escalations.
Work with ISP/vendors on fixing any issues related to network
Jointly working with the Regional and Other region Team Leads.
Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
Required Qualifications/Skills:
Bachelor’s degree and 7+ years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Understanding of network and traffic peering
Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.
Understanding of preparing root cause analysis for any network and server outages.
Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
Knowledgeable about the different Network Protocols like OSPF/ISIS and BGP
Know-how knowledge about the DWDMs involving multiple vendors like Cienna, Infinera and Cisco NCS.
Knowledgeable on Layer 1-3 troubleshooting.
Preferred Qualifications:
Experience working in a multi-vendor network environment.
Network certifications. CCNP/JNCIP preffered
Any expertise in the field of Optical is a plus.
#J-18808-Ljbffr

take the lead in triaging critical incidents
drive restoration efforts across teams—regardless of where the root cause originates.
responsible for supporting and managing core networking technologies
The Specialist is responsible for supporting and managing core networking technologies, including routing, switching, business-to-business connectivity, and emerging solutions such as Software Defined Networking (SDN), including but not limited to SD-WAN and network virtualization. Their expertise spans from large-scale data center networks to end-user environments, encompassing LTE and wireless infrastructure.
This role requires in-depth knowledge of networking protocols, troubleshooting methodologies, and both proactive and reactive support tools. All activities must align with the

Position: Network Operations Analyst (Level 2)

Location: Singapore

Experience Required: 3–7 years

Salary Range: SGD 6,000 – 8,000/month

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world.

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Ownership on critical incidents for customers to deliver resolution with in SLA.
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Performing RMA for hardware failures and replacement in production environment
• Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
• Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
• Working in 24/7 operations centre and standby role for after office hours support on monthly rotational basis
• Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
• Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you

The Individual and their Experience:

• Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
• Minimum 2-3 years of relevant experiences in network operations including network, wireless, security technologies.
• Experienced on working with vendors and customer on outage situation and provide direction to juniors and customer on recovering services affectively.
• Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential.

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