9,616 IT Operations jobs in Singapore

The primary focus of this position is to design, implement, and maintain network infrastructure solutions that ensure optimal performance, availability, and security. This role requires a strong understanding of networking protocols and technologies, as well as experience with network hardware, software, and tools.

Key Responsibilities:

• Network Design & Implementation:
     Design, configure, and deploy network infrastructure solutions, including LAN/WAN, wireless, VPN, etc.
     Plan and implement network appliances upgrades and new installations based on business needs and industry best practices.
• Network Monitoring & Troubleshooting:
     Continuously monitor the network to ensure optimal performance and reliability.
     Diagnose and resolve network issues, including connectivity, performance, and security problems.
     Perform proactive network health checks and capacity planning.
• Security Management:
     Implement and maintain network security protocols, including firewalls, VPNs, IDS/IPS, and network segmentation.
     Collaborate with the cybersecurity team to safeguard network infrastructure against external and internal threats.
     Integrate network security management, such as AD, MFA authenticator, Clearpass, ESXi, PMP, PIM, PAM, ELA, SIEM, SEM, SEP, SCOM, etc.
• Network Performance & Optimization:
     Analyze network traffic and performance metrics to identify areas for improvement.
     Optimize network infrastructure to meet the growing needs of the business.
• Documentation & Reporting:
     Maintain detailed documentation of network architecture, configurations, and troubleshooting procedures.
     Generate regular reports on network performance, incidents, and infrastructure status for management review.
• Collaboration & Support:
     Work closely with internal teams, including technical manager, system engineer, cyber specialist, and development teams, to support network requirements for various projects.
     Provide technical guidance and mentorship to junior network team members as needed.
• Vendor Management:
     Liaise with network hardware/software vendors for support, maintenance, and procurement of network equipment and services.
     Ensure timely and cost-effective resolution of network-related issues with third-party service providers.

Required Qualifications:

• Experience:
     Minimum of 5 years of hands-on experience in network infrastructure design, implementation, and administration.
     Experience with enterprise-level networking equipment, including routers, switches, firewalls, load balancer, and wireless access points.
     Solid experience with networking protocols and technologies, such as TCP/IP, BGP, OSPF, DNS, DHCP, VPN, VLANs, MPLS, and QoS.
• Certifications (Preferred, but not required):
     Cisco Certified Network Associate (CCNA) or higher (CCNP, CCIE).
     CompTIA Network+.
     Juniper Networks Certified Internet Associate (JNCIA).
     Any other relevant network certifications.
• Skills:
     Proficiency in network troubleshooting tools and techniques, such as Wireshark, PingPlotter, etc.
     Familiarity with network monitoring and management platforms, such as SolarWinds, PRTG, etc.
     Knowledge of network security best practices and tools.
     Strong understanding of cloud networking, such as AWS, Azure networking, and hybrid network environments.
• Soft Skills:
     Strong problem-solving and analytical skills.
     Excellent verbal and written communication skills.
     Ability to work independently and in a team environment.
     Detail-oriented with excellent organizational skills.

Desirable Skills:

• Familiarity with data center operations and virtualized networking, such as VMware NSX, Hyper-V networking, ESXi, etc.
• Experience with cloud services integration, such as AWS, Azure, Google Cloud, and network design for hybrid/cloud environments.
• Familiarity with ITIL frameworks or other network service management models.

We are seeking a skilled Network Manager to oversee and maintain our infrastructure in the warehouse, office, and remote vending network. The ideal candidate will have strong troubleshooting skills in physical network environments and be familiar with warehouse operations and remote asset management.

• Oversee and maintain infrastructure in the warehouse, office, and remote vending network to ensure secure, stable network connectivity for vending machine telemetry and real-time data collection.
• Operate forklifts, reaching trucks, pallet jacks, vending coin and note machines, and handle necessary tools and accessories in maintaining and managing the warehouse.
• Spot check machines on-site for cleanliness, refrigeration maintenance, and repair minor breakdowns, ensuring optimal performance.
• Implement network security protocols, perform audits, and ensure compliance with industry standards.
• Monitor network performance and recommend improvements or upgrades to enhance efficiency.
• Liaise with vendors and internal teams for technical support and deployments, providing technical leadership and mentorship to team members.
• Manage project timelines, coordinate across departments for planning, and handle all network-related matters efficiently.

• Degree in a related field, such as computer science or information technology.
• Proficient in Microsoft Office and Google Drive.
• Strong troubleshooting skills in physical network environments.
• Familiarity with warehouse operations and remote asset management.

• Participate in production network and internet peering strategies
• Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.
• Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
• Working with multiple TAC vendors to fix the hardware issues
• Handle traffic and any other queries raised by ISP/partners
• Capable of driving the first level of Escalations reported by the team.
• Capability to prepare both Technical and Process MOP and circulating with other Team Leads.
• Support team in handling network and traffic peering for any Layer 1 to Layer 3 issues.
• Capability to drive data insights and report them on and as required.
• Participating in multiple meetings and providing weekly presentations related to Network Performance and Escalations.
• Work with ISP/vendors on fixing any issues related to network
• Jointly working with the Regional and Other region Team Leads.
• Participate in 24/7 support with other teams across the globe. Some weekend work may be required.

• Bachelor's degree and 7+ years' related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Understanding of network and traffic peering
• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.
• Understanding of preparing root cause analysis for any network and server outages.
• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
• Knowledgeable about the different Network Protocols like OSPF/ISIS and BGP
• Know-how knowledge about the DWDMs involving multiple vendors like Cienna, Infinera and Cisco NCS.
• Knowledgeable on Layer 1-3 troubleshooting.

• Experience working in a multi-vendor network environment.
• Network certifications. CCNP/JNCIP preffered
• Any expertise in the field of Optical is a plus.

The Network Operations Engineer is a network hardware and circuit support engineer for all levels of the network. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Roles and Responsibilities:

• Participate in production network and internet peering strategies
• Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.
• Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
• Working with multiple TAC vendors to fix the hardware issues
• Handle traffic and any other queries raised by ISP/partners
• Capable of driving the first level of Escalations reported by the team.
• Capability to prepare both Technical and Process MOP and circulating with other Team Leads.
• Support team in handling network and traffic peering for any Layer 1 to Layer 3 issues.
• Capability to drive data insights and report them on and as required.
• Participating in multiple meetings and providing weekly presentations related to Network Performance and Escalations.
• Work with ISP/vendors on fixing any issues related to network
• Jointly working with the Regional and Other region Team Leads.
• Participate in 24/7 support with other teams across the globe. Some weekend work may be required.

Required Qualifications/Skills:

• Bachelor's degree and 7+ years' related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Understanding of network and traffic peering
• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.
• Understanding of preparing root cause analysis for any network and server outages.
• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
• Knowledgeable about the different Network Protocols like OSPF/ISIS and BGP
• Know-how knowledge about the DWDMs involving multiple vendors like Cienna, Infinera and Cisco NCS.
• Knowledgeable on Layer 1-3 troubleshooting.

Preferred Qualifications:

• Experience working in a multi-vendor network environment.
• Network certifications. CCNP/JNCIP preffered
• Any expertise in the field of Optical is a plus.

Responsible for the daily oversight of network and infrastructure operations. This position involves providing technical support, customer service, and incident escalation for both internal and external stakeholders. The role operates on a shift basis and may require participation in a rotating schedule.

Key Responsibilities

• Deliver Tier I network and customer support for critical 24/7 data center environments
• Participate in a rotating on-call schedule to ensure continuous coverage
• Offer both proactive and reactive assistance to external clients
• Support the network environment by troubleshooting issues, taking ownership of unfamiliar tasks, and escalating when necessary
• Manage incoming communications including phone calls, emails, and portal tickets
• Monitor and analyze system alerts to perform initial fault isolation and escalate to higher support tiers when needed
• Distribute notifications and updates regarding incidents, maintenance, and advisories affecting specific sites or regions
• Prioritize tasks effectively to meet key performance indicators (KPIs) and service commitments
• Provide timely updates to customers and internal teams
• Maintain clear communication with Tier II, Tier III, and management to ensure urgent cases receive appropriate attention
• Document incidents, maintenance activities, and problems in near real-time
• Ensure service level agreements (SLAs) are consistently met
• Stay current with industry knowledge through training, education, and professional development

Qualifications

• Minimum 1 year of experience in a 24/7 network operations or contact center environmen and experience in customer service or technical support.

Interested candidate who wish to apply for the advertised position, please click on "Apply Now".

We regret that only shortlisted candidates will be notified.

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Network Operations Specialist

This role is focused on delivering operational excellence in network management and maintenance. The Network Operations Specialist will be responsible for ensuring the smooth operation of our customers' networks, identifying potential issues before they occur, and implementing proactive measures to prevent downtime.

The ideal candidate will have a strong background in network engineering and administration, with experience in troubleshooting complex network issues. They will also possess excellent communication skills, able to effectively collaborate with stakeholders at all levels.

Key Responsibilities:

• Monitor and analyze network performance metrics to identify trends and areas for improvement.
• Implement proactive measures to prevent network downtime and minimize the impact of outages when they do occur.
• Troubleshoot complex network issues, working closely with vendors and other stakeholders as needed.
• Develop and maintain documentation related to network operations, including configuration files, technical notes, and knowledge base articles.
• Collaborate with cross-functional teams to ensure seamless integration of network services and support.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 2-3 years of experience in network engineering and administration.
• Strong understanding of networking protocols, devices, and topologies.
• Experience with network monitoring and analytics tools.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Cisco CCNA certification.
• Experience with network security technologies, including firewalls and VPNs.
• Familiarity with cloud-based network services and platforms.
• Knowledge of scripting languages, such as Python or Bash.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for network operations, we encourage you to apply.

Skill set required: Switches Security Operations Troubleshooting CCNA Routing Wireless IP Networking WAN Network Security VPN DNS Incident Management Firewalls Technical Support

Network Operations Specialist Job Summary:

The Network Operations Specialist plays a crucial role in ensuring the smooth operation of our data center environments. This position involves providing technical support, customer service, and incident escalation for both internal and external stakeholders.

This is a shift-based role that may require participation in a rotating schedule. The successful candidate will be responsible for delivering Tier I network and customer support, participating in a rotating on-call schedule, and offering proactive and reactive assistance to external clients.

Key Responsibilities:

• Deliver top-notch network and customer support for critical 24/7 data center environments
• Participate in a rotating on-call schedule to ensure continuous coverage
• Provide exceptional assistance to external clients, including phone calls, emails, and portal tickets
• Troubleshoot issues, take ownership of unfamiliar tasks, and escalate when necessary
• Manage incoming communications and distribute notifications regarding incidents, maintenance, and advisories affecting specific sites or regions
• Monitor and analyze system alerts to perform initial fault isolation and escalate to higher support tiers when needed
• Prioritize tasks effectively to meet key performance indicators (KPIs) and service commitments
• Communicate timely updates to customers and internal teams
• Maintain clear communication with Tier II, Tier III, and management to ensure urgent cases receive appropriate attention
• Document incidents, maintenance activities, and problems in near real-time
• Ensure service level agreements (SLAs) are consistently met

A minimum of one year of experience in a 24/7 network operations or contact center environment and experience in customer service or technical support is required.

The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong understanding of networking fundamentals.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

Interested candidates who wish to apply for this position should click on the 'Apply Now' button below.

We regret that only shortlisted candidates will be notified.

Job Title: Network Operations Expert

As a seasoned IT professional, you will be responsible for the upkeep and management of our network infrastructure. This includes maintaining and troubleshooting hardware, supporting network systems, ensuring server and data storage are running smoothly, and more.

• Maintain and troubleshoot hardware (PCs, printers, barcode scanners)
• Support network infrastructure: LAN/WAN, switches, routers, Wi-Fi
• Ensure servers and data storage are running smoothly
• Provide technical support for MES, ERP, and factory-specific systems
• Troubleshoot machine-PC communication issues
• Install, configure, and maintain software
• Liaise with software vendors for updates and new implementations

• Strong understanding of network operations and infrastructure
• Experience with hardware maintenance and troubleshooting
• Knowledge of network protocols and security measures
• Ability to work independently and as part of a team
• Excellent problem-solving and analytical skills

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment

• Act as the first point of contact for IT-related issues
• Prepare incident reports and maintenance logs
• Support audits and provide technical documentation

The Network Operations Engineer is a network hardware and circuit support engineer for all levels of the network. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Roles and Responsibilities:

• Participate in production network and internet peering strategies
• Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.
• Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
• Working with multiple TAC vendors to fix the hardware issues
• Handle traffic and any other queries raised by ISP/partners
• Capable of driving the first level of Escalations reported by the team.
• Capability to prepare both Technical and Process MOP and circulating with other Team Leads.
• Support team in handling network and traffic peering for any Layer 1 to Layer 3 issues.
• Capability to drive data insights and report them on and as required.
• Participating in multiple meetings and providing weekly presentations related to Network Performance and Escalations.
• Work with ISP/vendors on fixing any issues related to network
• Jointly working with the Regional and Other region Team Leads.
• Participate in 24/7 support with other teams across the globe. Some weekend work may be required.

Required Qualifications/Skills:

• Bachelor’s degree and 7+ years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Understanding of network and traffic peering
• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.
• Understanding of preparing root cause analysis for any network and server outages.
• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
• Knowledgeable about the different Network Protocols like OSPF/ISIS and BGP
• Know-how knowledge about the DWDMs involving multiple vendors like Cienna, Infinera and Cisco NCS.
• Knowledgeable on Layer 1-3 troubleshooting.

Preferred Qualifications:

• Experience working in a multi-vendor network environment.
• Network certifications. CCNP/JNCIP preffered
• Any expertise in the field of Optical is a plus.