2101 Account Management jobs in Singapore

What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing

• Good Working Environment

• Flexible Work Arrangements

Duties & Responsibilities

• Manage Strategic Client Relationships - Develop and maintain strong, long-term relationships with key clients to ensure satisfaction, loyalty, and continued business growth.

• Develop Account Plans and Strategies - Create and execute detailed account plans tailored to each client's goals, aligning business objectives with customized solutions to drive mutual success.

• Drive Revenue Growth and Retention - Identify upselling and cross-selling opportunities within key accounts, negotiate renewals, and support contract management to meet or exceed sales targets.

• Coordinate Cross-Functional Teams - Act as a liaison between clients and internal teams (e.g., sales, marketing, product, operations, support) to ensure seamless delivery and client satisfaction.

• Monitor Account Performance and Reporting - Analyze client performance metrics, prepare regular business reviews, and proactively identify areas for improvement or additional support.

• Market Intelligence and Risk Management - Stay informed about industry trends, competitor activities, and potential risks to anticipate client needs and recommend proactive solutions.

Requirements

• Education: Bachelor's degree in Business Administration, Marketing, Sales, or a related field.

• Experience: Minimum of 3–5 years of experience in account management, sales, or customer relationship roles, preferably managing high-value or strategic accounts.

• Skill Sets

  • Strong communication, negotiation, and interpersonal skills

  • Proven ability to build and maintain client relationships

  • Knowledge on using Microsoft Office products.

  • Able to work off-hours to facilitate global engagement.

  • SAP transactional knowledge will be added advantage

About us

Arvato Singapore Pte. Ltd. is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive/Bank/Insurance, Healthcare, Consumer Products and Publisher. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers.

Apply now to join our team and be a part of our exciting journey

What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing

• Good Working Environment

• Flexible Work Arrangements

Duties & Responsibilities

• Manage Strategic Client Relationships  - Develop and maintain strong, long-term relationships with key clients to ensure satisfaction, loyalty, and continued business growth.

• Develop

Key Responsibilities

• Maintain client relationships, identify deeper client needs, effectively drive conversions, and increase gross profit.
• Allocate resources effectively; oversee key client projects including execution, quality assurance, and final delivery.
• Assign tasks within the project team reasonably; assist in resolving issues and conflicts during cross-departmental collaboration.
  Maintain strong client relationships and uphold the company's and industry's brand reputation.

Resource Enablement

• Curate and contextualize case studies, playbooks, and benchmarks for international teams.

• Lead training sessions to train local teams on HQ best practices, platforms and case studies.

• Train HQ teams on creating case studies that can be used for international markets and to receive and score case studies from teams.

Strategic Mentorship

• Strategically collaborate with internal experts to surface best practices and past learnings that can strengthen client conversations and pitches.

• Leverage knowledge to ensure client work in SEA reflects HQ standards while remaining relevant to local markets

Job location: Shanghai, China

When you work with us, you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.

We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work certified.

• Drive DHL various BUs (CSI, DSC APAC etc.) in providing support for SFSC's China/Hong Kong growth agenda. Lobby DHL BUs for leads referral, opportunity development, customer stakeholder management.
• Working closely with DHL and SFSC throughout the entire sales cycle. Enhance conversion rate by providing proposal, commercial guidance.
• Increase retention rate by supporting China/Hong Kong renewals, leveraging DHL network and relationships with our customers.
• Implement governance model with SFSC and DHL BUs including monthly business reviews, sector reviews, Excom, opportunity tracking, escalation management etc.
• Actively engage and manage DHL and SFSC senior management, supporting the success of the partnership.
• Enhance DHL-SFSC partnership through identifying and championing new cooperation initiatives, sectorial development and best practice sharing.

• 10 years above extensive knowledge of Supply Chain/Contract Logistics/Service Logistics business
• Required business development experience with in-depth knowledge of China market, dynamics and evolution of new businesses and sectors
• Network and experience working with DSC regional teams and customers supply chain management teams
• Degree qualified, ideally with Professional Supply Chain certification/diploma
• Languages: English & Chinese (working proficiency)
• Job posting will close by 16 Sep 2025

OVERVIEW

This position must be familiar with the freight and contract logistics business and must be able to meet customer's operation and reporting requirements in the region. He / She must also be able to work closely with the Nippon Express Global Network to provide the best-in-class support to the customers.

The successful candidate will be part of the Operational Key Account Management team to help drive growth in market shares of freight, logistics and transportation businesses within the Nippon Express SAO organization.

JOB PURPOSE

• Acts as the primary contact for multi-Geo and / or multi-product customers.
• Maintains day-to-day interaction with customers to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship.
• Carry out successful basic customer onboarding and implement the engagement processes with respective stakeholders.
• Champion and represent the customer's business requirements in the organization.
• Improve the service to the customer and profitability to the organization.
• Ensure that Nippon Express performance to the customer is within agreed performance and costs levels.
• Act as liaison between the customer and the various Nippon Express SAO divisions.

KEY RESULT AREAS

• Serve the customer through issue resolution, process improvement, resolution of process and service failures, rectification of invoicing accuracy, improve reporting accuracy, and improve overall client responsiveness.
• Develop and maintain an internal and global contact list and escalation tree for each customer.
• Maintain SLA compliance and carry out timely KPI metrics reporting.
• Work closely with the Nippon Express HQ and Global Network offices to carry out seamless onboarding of the customer.
• Kick off new customer implementation with respective stakeholders.
• Monitor all agreed KPIs associated with Nippon Express SAO's commitment to the customer for transportation, freight and hub-related services.
• Handle customer issues that go beyond day-to-day operations or those that are escalated for resolution.
• Understand customer's business and the environment that they operate in to be able to resolve the customer's business and operation issues.
• Develop and maintain WI, SOP or reporting deck for the customer.
• Assume responsibility, in conjunction with respective project analysts, for successful implementation of projects.
• Actively identify, measure and improve performance levels for the customer.
• Participate and validate contract rates with respective KAMs and pricing teams.
• Drive automation for reporting requirements.
• Carry out other tasks and assignments given by the Management.

QUALIFICATIONS & EXPERIENCE:

• Possess a Bachelor's Degree or Diploma.
• Minimum 3 years' experience in logistics or supply chain management, equipped with ocean and airfreight knowledge.
• Candidate with supplier management, program / key account management experience will be a bonus.
• Proven hands-on experience in cross-functional involvement, like working with sales, solutions, industrial engineering, or customer support teams.
• Good verbal and written communication skills in English. A second language skill will be advantageous.
• Proficient in common office applications, e.g. MS Office.

PERSONAL QUALITIES

• Objective-driven.
• Good time-management skills.
• Flexible and able to respond to changes.
• Able to communicate with all management levels.
• Independent and resourceful.
• Able to work under pressure.
• Excellent analytical, communication and interpersonal skills.
• Strong organizational skills.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

About the role

Reporting to the Head of Healthcare Asia Pacific, this role will develop CEVA Logistics' position in the Healthcare vertical through growing our existing Global and Regional portfolio, and new customer expansions in line with the company's operational and commercial commitments.

What you will be doing

1. Perform lobbying actions

Identify Key Account targets based in Asia Pacific region, identify decision-makers and influencers to achieve the widest knowledge possible

Send sales leads to network in order to increase CEVA Logistics penetration in Asia Pacific

Establish a referencing strategy for existing and new customers through a formal Account Plan

Undertake necessary lobbying among prospective key accounts to promote CEVA Logistics and to obtain the opportunity to collaborate with customer's growth strategy through non-RFQ opportunities as well as participating in future tenders

Ability to cross-sell air, sea, road & contract logistics

1. Commercialise and position CEVA's Healthcare Strategy and Value Proposition

Represent CEVA Logistics to Healthcare Key Accounts whose reporting needs a centralized and collaborative action

Represent CEVA Logistics to lead and participate in tender process (RFP/RFI/RFQ)

Promote CEVA Logistics services and key Asia stations and regions

Implement new business strategies to expand new customer base and to secure target prospects in healthcare vertical

1. Provide consistent tariff offers

Determine a tariff policy in conjunction with Middle Office and Regional Sales Management and a consistent organization between various implicated sites

Establish, confirm and update CEVA Logistics tariff offers and write contracts in coordination with Legal Services

Answer to tenders with Tender Management Desk if needed

Participate in conjunction with Purchasing Department to negotiation among Suppliers

1. Service support

Transfer obtained contracts to Operations in order to ensure required customer quality service to customers

Support services or operation sites via appropriate information on SOP to apply

Intervene among sites and participate in dispute settlement

Monitor customer account profitability and problems with site managers

1. Synthetize information through reporting

Consolidate statistical elements from various operation sites and achieve a monthly regional reporting vision of our Healthcare business

Report sales actions undertaken to perpetuate and develop Healthcare Key Customer Accounts

Update CRM with weekly activities and key accounts monthly reports

The successful candidate

Essential

At least a Bachelor's Degree in Business Management or related fields

At least 10 years experience in a fast paced and dynamic MNC environment

Knowledge of Pharma & Medical Supply Chains including awareness of Cold Chain Air, Ocean and Road

Experience in freight-forwarding/logistics/warehousing business

Experience in Key Account management and development, preferably with network/contacts of decision makers in Asia Pacific

Strong sales skills, good analytical skills, business acumen

Goal oriented and driven, motivated self-starter with excellent organization skills and ability to multi-task

Positive, highly adaptable, with strong people skills

Able to adapt to different and difficult situations, people, countries

Innovative and has the ability to provide value added business solutions and alternatives

Strong communication skills, written and presentation skills in English

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Purpose of the role

As a Team Lead for the Account Specialists Team at Wise, you will play a pivotal role in guiding a team dedicated to enhancing customer relationships and driving business growth. Your focus will be on servicing existing customers, increasing retention, and upselling opportunities, while ensuring a seamless customer experience. You will leverage your expertise to coach and develop your team, enabling them to proactively identify and address at-risk accounts.

Key Responsibilities

• Team Leadership & Development:Lead, mentor, and coach a team of Account Specialists (up to 12 FTEs), fostering a culture of excellence in customer service and growth. Conduct regular feedback sessions and performance reviews to support individual development plans.
• Performance Management:Analyse team performance data to identify areas for improvement and implement strategies to optimise customer engagement and satisfaction.

Key performance indicators for this role will include adherence to SLAs (E2E resolution rate and reach speed), quality assurance of the team's work, and the overall health of the team's portfolio (retention and growth).
- Customer Retention & Upselling:Oversee strategies to enhance customer retention and upsell opportunities. Guide your team in identifying potential upsell opportunities and increasing volume from existing customers.

Address customer challenges to: improve trust, transparency and speed in resolving account checks; improve awareness and adoption of Wise's products, close gaps to increase share of wallet, maintain high standards of service delivery and manage operational challenges effectively.

Address team challenges to: lead the team in managing a growing portfolio of accounts efficiently, oversee training and development to ensure comprehensive product and compliance knowledge, increase proactive customer engagement to meet their needs.
- Proactive Account Management:Develop and implement strategies for your team to proactively reach out to their assigned book of business, ensuring timely interventions and solutions to prevent churn and facilitate growth of wallet share.

Ensure your team provides exceptional onboarding experiences, guiding businesses through compliance and product implementation to set them up for long-term success with Wise.

Manage your own portfolio of key customers & be able to step in to manage any business from the portfolio of the team.
Cross-Functional Collaboration:Facilitate effective collaboration with internal teams such as Product, Marketing, Compliance, Servicing and Business Operations to ensure customer feedback is integrated into product development and service improvements.

Qualifications

Requirements

• Leadership Experience: Proven experience in a team leadership or senior customer success role, preferably within a fast-paced, high-growth environment.
• Customer-Centric Mindset: A strong focus on customer satisfaction and the ability to instill this mindset within your team.
• Strategic Problem-Solving: Excellent problem-solving skills with the ability to think strategically and anticipate challenges.
• Exceptional Communication: Outstanding communication skills to clearly explain complex concepts to both customers and your team. Demonstrates the capacity to articulate complex concepts in a manner accessible to customers, fostering strong connections.
• Attention to Detail: Great attention to detail and a solid understanding of KYC principles, with the ability to identify compliance-related red flags and behaviours and guide your team in mitigating risks. Capable of instilling this mindset within your team.
• Dynamic Adaptability: Ability to thrive in a dynamic, fast-paced environment where priorities can shift, requiring agility in leading your team through varied tasks.
• Analytical & Critical Thinking: Strong analytical and critical thinking skills to make data-driven decisions and guide your team effectively under pressure. You'll need to be decisive and accountable, driving team results and empowering your team members to take responsibility.
• Industry Knowledge: Ensure your team stays informed about industry trends, market shifts and competitors' landscape, translating these insights into actionable strategies for enhanced client interactions and recommendations.

Expectations

• You have a track record of successfully growing your accounts and coaching others to do the same.
• You have experience with domestic and cross-border payment systems (SEPA, FPS, SWIFT and other local market payment schemes).
• You're familiar with business and financial services landscapes and understand how cross border payments work for them today.
• You've worked in a high growth payments technical environment previously.
• You get stuff done. Execution is your superpower, and you possess strong planning, decision-making, problem-solving, and critical-thinking skills. You are deadline-oriented and have great time and energy management skills.
• You are extremely comfortable working with operational, product, and financial data, and can "connect the dots" across them.
• You're hands-on. Whether it's diving deep into data analysis, processes, or compliance, you are ready to go deep into the rabbit hole.

Onboarding and integration

• Systems/tools to be used:Google Sheets, Klaus, Zendesk, Twilio, SuperSet, Looker, internal CRM/case handling tools (Salesforce), Workday, SmartRecruiter, Confluence, Slack, Webexpense, Google calendar, Sailpoint. Please, be mindful that this list is not exhaustive.
• Onboarding:The onboarding process for the Team Lead role at Wise will include an in-depth training program with the Total Service Account Specialist Team, focusing on product knowledge, compliance requirements, and the use of essential tools to ensure a smooth transition into the role.