3906 Client Relationship Manager jobs in Singapore

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

As a Client Relationship Manager, you will be responsible for overseeing accounts to drive team sales, surpass growth targets and align with AIA Corporate Solutions goals and vision.

Responsibilities

• To achieve team sales goal and meet growth targets through collaboration with internal and external stakeholders.
• To articulate AIA's proposition to develop new avenue of business & retention of accounts
• To build and develop existing relationship with intermediaries
• To ensure renewal invitations are issued within 6-8 weeks prior to expiry and timely follow up on negotiations and placement.
• Day-to-day account management to ensure accounts are serviced appropriately. This includes timely responses especially on escalations and co-ordination between internal departments, clients, intermediaries, TPAs.
• Regular intermediary visitations, meetings wherever required.
• Identify process improvements to achieve efficiency
• Lead, support and motivate team members to achieve individual and team target
• To collaborate with relevant departments to manage projects

Requirements

• Minimum Diploma holder
• Minimum 5 years related Industry Experience
• Microsoft Office & Powerpoint Skills
• Certifications/licenses – HI, M5 and M9, M9A, BCP, PGI, Com GI

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Main Purpose: The Client Relationship Manager will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.

Main Duties and Responsibilities:

• Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients.
• Advise customers of latest booking times and documentation required. Booking and processing shipment requests within Marken's internal database and generating and verifying shipping documentation.
• Manage and mentor any Customer Service agent direct reports ensuring compliance within day-to-day activities.
• Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director.
• Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns.
• To be commercially aware, dealing with internal and external customers to increase business profitability.
• To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately.
• To build and maintain strong relationships with all internal departments and work as part of a team.
• Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies.
• The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery.
• Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary.
• Identify weak shipping routes in terms of service expectation and profitability.
• Serve as Presto Champion for Branch (if applicable).
• Perform additional duties as assigned.

Required Qualifications:

• 2+ years' experience managing a Customer Service function and ability to lead with excellent teamwork skills
• Experience within the Courier or Freight Industry
• Excellent written and verbal communication skills
• Strong ability to work well with key decision makers
• Ability to influence others to ensure business targets are met
• Able to translate your skills to other employees through training and mentoring
• Excellent problem solving and prioritization skills essential
• Strong Microsoft Word and Excel expertise and PC literacy
• Flexibility in working hours required and ability to provide Weekend coverage as needed for shift work required in Customer Services

Desired Qualifications:

• Bachelor's degree in a related field or equivalent experience
• Understanding of Central Lab and Clinical Trial supplies industry desired
• Logistical Track & Trace experience
• International Logistics knowledge
• Complete and thorough understanding of Aviation/Airline Networks
• Knowledgeable in International Trade
• Strong Project Management expertise

EEO and VETERAN Employer

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

About Unlimit

Unlimit is the global fintech powerhouse behind the world's largest proprietary payments infrastructure.

Founded in 2009, Unlimit operates across 17 global offices with 700+ experts, seamlessly integrating 1,000+ payment methods into a single platform. From London to São Paulo, we empower businesses to scale across borders with a unified suite of financial tools — including payment processing, alternative payment methods, multicurrency business accounts, card issuing, banking-as-a-service, and crypto on- and off-ramps.

Our mission is to break down financial barriers and enable seamless money movement across borders. We give forward-thinking businesses the tools to accept, send, and manage payments effortlessly, wherever they operate.

• Demonstrate a deep understanding of each client's business model to effectively promote and cross-sell Unlimit's solutions, drive portfolio growth, and support clients in optimizing their payment account activities.
• Assess client needs and deliver tailored strategies to strengthen partnerships and enhance long-term cooperation with existing customers.
• Open and manage current accounts for both corporate and retail clients, ensuring accuracy and compliance with internal policies.
• Provide exceptional client service by delivering professional support, timely follow-up, and resolution of operational requests.
• Partner with Compliance/AML and Operations teams to ensure seamless account openings and efficient ongoing relationship management.
• Guide clients through the onboarding process, including documentation and regulatory requirements across Hong Kong, Singapore, and other jurisdictions.
• Build, nurture, and maintain strong relationships with both new and existing clients to drive engagement and satisfaction.

• University degree or equivalent in Economics, Law, Business Administration, or relevant field of study
• Experience in customer support, ideally, but not limited to the banking/payments or corporate services industry
• Proven track record of offering excellent customer support
• Driven and self-motivated to reach targets
• Ability to work independently, and possess strong organizational, time management, and communication skills
• Customer service-oriented, professional and resourceful
• Proven ability to tactfully handle customer inquiries and negotiations
• Experience working with CRM systems and/or in-house software programs

Join Unlimit Team now

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

**Key Account Professional Role**

   We are seeking a highly skilled and experienced Key Account Professional to join our team. As a trusted advisor, you will be responsible for building and maintaining strong relationships with our key clients in the marketing function.

   Main Responsibilities:

• Develop and execute strategic plans to grow client relationships and drive revenue growth.
• Maintain a deep understanding of client needs and preferences to provide tailored solutions.
• Collaborate with internal stakeholders to deliver exceptional client service and support.
• Stay up-to-date with industry trends and competitor activity to identify opportunities for growth and improvement.

   Requirements:

• Proven track record of success in account management or a related field.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Strong business acumen, with the ability to analyze data and make informed decisions.
• Bachelor's degree in a related field, such as business or marketing.

   Benefits:

   In addition to a competitive salary and benefits package, we offer a dynamic and supportive work environment that fosters growth and development.

   Why Join Us:

   We are a forward-thinking organization that is committed to innovation and excellence. Our team members enjoy a collaborative and inclusive work environment that supports their personal and professional growth.

• Your role will be to drive the development and execution of Business Development (BD) strategies that drive growth for Technology practices, ensuring alignment with Firm and Client and Sectors strategies.
• You will review opportunities identified using strong product insights and data-led intelligence, ensure cross-selling, and inform the BD strategy to drive profitable revenue growth.

• Formulate Business Development (BD) strategies for Technology practices, ensuring alignment with global BD growth objectives and global Firm strategy.
• Build and maintain close working relationships with partners and key stakeholders to support strategic and go-to-market objectives, facilitating regular communication and collaboration to ensure alignment.
• Manage the execution of BD initiatives, ensuring efforts support the practice's objectives and wider Firm strategy, monitor progress and adjust tactics as needed to achieve desired BD outcomes.
• Ensure targets and key performance indicators are in place to track the effectiveness of BD efforts, and regularly review metrics to assess performance and identify areas for improvement.
• Leverage product, market and client feedback to execute the BD strategy, make use of data-driven insights to identify opportunities and make informed decisions.
• Develop and implement focused Technology sector, and client growth plans, facilitating cross-selling opportunities with global product teams, and ensure plans are tailored to specific market needs and opportunities.
• Provide oversight and guidance into win strategies and market-leading pitch submissions, and collaborate with Pitching teams to create compelling proposals that resonate with clients.
• Work closely with various Business Development & Marketing (BDM) teams, including Clients & Sectors teams, to drive growth in priority sectors and create compelling go-to-market campaigns, ensure campaigns are aligned with BD priorities and effectively engage target clients.
• Review data-led insights for opportunity spotting and pipeline management, ensure market trends are continuously monitored and adjust strategies to drive profitable revenue growth.
• Ensure the BD team operates efficiently, making effective use of the firm's systems and processes, and support alignment with firm strategy and focus practice needs.

• Extensive experience in business development within legal services, with specific focus on Technology sectors.
• Strong understanding of market dynamics across the Technology sectors.
• Proven track record in developing and implementing successful BD strategies.
• Experience building relationships with senior stakeholders and managing key client partnerships.
• Strong leadership skills with ability to guide teams and influence across practice areas.
• Experience setting and measuring KPIs for business development effectiveness.
• Demonstrated ability to leverage data insights to identify market opportunities.
• Experience creating compelling pitches and proposals for sophisticated Technology clients.
• Strong cross-selling experience with ability to identify opportunities across practice areas.
• Strategic thinking with ability to align tactical BD activities with broader firm objectives.

This role supports the development, management, and retention of existing client relationships by delivering exceptional wealth management services.

The candidate will provide administrative and organizational support to Client Advisors while excelling in daily responsibilities in alignment with the company's Vision and Mission.

We are seeking highly motivated professionals to join our team as Account Development Specialists. The role involves managing a portfolio of clients, providing financial solutions, and building long-term relationships.

• Develop and maintain strong relationships with existing and new clients.
• Identify client needs and offer suitable banking products and services.
• Achieve sales and service targets through effective communication and negotiation skills.
• Conduct regular client reviews to ensure satisfaction and identify opportunities for growth.
• Collaborate with internal teams to deliver excellent customer service and meet business objectives.

• Diploma or degree in any field.
• Excellent interpersonal and communication skills.
• Results-driven with a customer-centric approach.
• Prior experience in sales or customer-facing roles is an advantage but not required.

We appreciate your interest in this exciting opportunity. We look forward to reviewing your application. Only shortlisted candidates will be contacted.

We are seeking an experienced Key Client Growth Specialist to drive revenue expansion through strategic client relationships and targeted business development initiatives.

• Develop and implement tailored growth strategies to enhance long-term client partnerships.
• Cultivate new opportunities by identifying synergies and expanding existing client bases.
• Collaborate with cross-functional teams, vendors, and partners to achieve business objectives and maximize revenue potential.
• Maintain accurate sales reports and forecasts, providing data-driven insights to inform business decisions.
• Support the preparation of proposals and quotations, refining sales processes to optimize outcomes.
• Assist in managing ad hoc assignments as assigned by management, prioritizing tasks to meet business needs.

• Bachelor's degree in a relevant field, such as Business Administration or Marketing.
• Demonstrated success in driving revenue growth through client relationship building and business development.
• Strong analytical skills, proficiency in computer software applications, including Microsoft Office Suite.
• Ability to travel internationally as required.
• Prior experience in sales, marketing, or a related field is highly desirable.

We are seeking a skilled and charismatic Client Relationship Manager to join our team.

This is an exciting opportunity for a results-driven professional to develop and maintain strong relationships with our clients, ensuring their satisfaction and loyalty. As a key member of our team, you will be responsible for building trust and rapport with clients, identifying their needs, and providing personalized solutions to meet those needs.