2132 Customer Service jobs in Singapore

Join to apply for the Customer Service Representative role at TDCX

Join to apply for the Customer Service Representative role at TDCX

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

• Seniority level Entry level

• Employment type Full-time

• Job function Consulting and Customer Service
• Industries Outsourcing and Offshoring Consulting

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If you thrive on change, growth and opportunity, and wish to move beyond your potential and reward, Heilind Asia is the place for you to create and forge your own path.

We treasure the energetic professional who has the knowledge, enthusiasm and drive to succeed and the ability to take on a challenge and reap the rewards.

Careers at Heilind offer you a fast-paced, entrepreneurial environment where everyone has the chance to perform, create innovation, and make a difference. Come to explore our website - you'll be impressed by the scope of opportunities that await you.

Responsibilities:

1. Responsible for data entry of customer orders and inform customers on the confirmation date of delivery.
2. Compile various reports as required.
3. Follow up with sample orders.
4. Monitor customer payment status.
5. Update customer portals with expedites and order acknowledges outside of our system.
6. Review and release credit hold report in CRM system and communicate with credit team.
7. Create proforma and commercial invoices for customers as requested.
8. Coordinate with freight carriers for any shipment issues.

Requirements:

1. Diploma holder or above, preferably in Electronics, Electrical or Mechanical Engineering.
2. At least 4 years of sales experience, preferably in interconnect components (Connectors/Switches/Relay etc.).
3. Good command of Mandarin and English.
4. Good time management and multi-tasking skills.
5. Team player and able to communicate with all levels/departments.
6. Positive attitude, detail-minded, service-oriented and willing to learn.

We offer a competitive remuneration package and comprehensive fringe benefits including performance bonus and medical insurance to the right candidates. Interested parties please submit your application to with details of qualification, present and expected salary.

Personal data collected will be used for employment-related purposes only and will be treated in strict confidentiality.

Customer Service Representative page is loadedCustomer Service Representative Apply locations Singapore time type Full time posted on Posted Yesterday job requisition id R3872

At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success.

If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.

Job summary:
Under general sales supervision, this position will be responsible for ensuring the delivery of excellent sales and customer
service through timely and accurate processing of quotes and subsequent orders through strong communication and
coordination both externally with assigned accounts and internally with other GT functions. The primary focus of this role
will be the protection and growth of harvest business at assigned Corporate Accounts. This role typically represents the
first point of customer contact for inquiries related to customer orders, deliveries and pricing for Corporate Accounts.
Essential Duties/Responsibilities:
Where price lists, pricing tools or standard pricing exists, issue harvest and incremental quotations promptly to
assigned customers.
Follows up to close all harvest quotes generated verbally, via email or through SAP at assigned customers to
ensure protection and growth of harvest business.
Follows up to close selected incremental quotes generated verbally, via email of through GIP SAP at assigned
customers to support proliferation of new products.
Performs detailed contract review to ensure GT compliance with customer requirements.
Accurate & timely entry of customer orders in SAP in accordance with established GT processes.
Establish and maintain accurate SAP master data relating to order entry, such as customer master, pricing records,
customer material information record, and customer hierarchy.
Foster strong internal cross functional relationships through honest open communication to ensure on time order
fulfillment.
Process customer returns: RGA paperwork and manage open RGA.
Resolve customers’ credit and invoice issues in conjunction with Finance department.
Required Minimum Qualifications
Education/Certifications: Bachelor’s degree or related experience
Skills and Experience:
Previous sales/customer service related experience preferred
Ability to work under tight deadlines, both independently and as a team member.
Strong problem solving skills
Strong communication skills – listening, verbal and written.
Strong attention to detail and time management skills.
Highly proficient user of Enterprise Resource Planning (ERP) software desired
Knowledge of customer relationship management (CRM) software preferred

Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates.

At Greene Tweed we believe that our true capability as a technology-focused company comes from our employees. Every customer challenge is solved by a team, and members are engaged across departments. From engineering and manufacturing, to sales and marketing, we work together using cutting-edge technology to assess problems, recommend solutions, and bring them into reality.

The tools of social business bring voices from around the world together in collaboration. And advanced capabilities such as FEA and state-of-the-art laboratories allow for comprehensive testing, analysis, and predictive modeling. Our manufacturing facilities expand the limits of possibility in fabrication. And embedded Lean Six Sigma upholds the highest levels of quality and efficiency during production.

This process of development is fundamental to Greene Tweed’s ability to solve critical challenges. And it means going beyond the right tools, and seeking out the right people.

Walter is one of the world's leading metalworking companies. As provider of specialized machining solutions, we offer a wide range of precision tools for milling, turning, drilling and threading applications. We work together with our customers to develop custom solutions for fully machining components for use in several industries. Demonstrating its Engineering Kompetenz at every stage of the machining process, Walter is an innovative partner capable of creating digital process solutions for optimal efficiency. With over 3500 employees worldwide, together with its numerous subsidiaries and sales partners, Walter serves customers in over 80 different countries. We attach the utmost importance to broadening and sharpening our employees' skills.

CUSTOMER SERVICE REPRESENTATIVE

The role

Customer Service

• To handle escalation of unresolved customers enquiry.
• Troubleshoots and resolves customer complaints.
• Processes customer orders, bills and accounts, and applications, initiates maintenance and termination of accounts.
• To act as first point of contact for customers from enquiry to order / cash collection.
• Provides new and existing customers with the best possible service in relation to billing inquiries, suggestions and complaints.
• Responsible for handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.
• Provides timely responses to customer inquiries by telephone and/or email, consistent with service and quality standards
• Manage and develop existing business in line with customer segmentation, rules and procedures.

Sales

• To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
• Assist the sales team in executing daily activities and objectives.
• Handle daily sales administration, including inquiries and order processing.
• Manage customer orders and ensure timely delivery.
• Coordinate incoming and outgoing shipments with forwarders.
• Provide logistics support for all shipping-related tasks.
• Maintain price lists, brochures, catalogs, and promotional materials. To collect and communicate relevant business and market intelligence to product and sales management by using the applicable systems.
• To maintain and develop robust and effective customer relationships in order to achieve relevant sales and marketing plan.

Admin

• Perform general office administrative support as needed.

Your Profile

• Diploma or equivalent.
• Min 2 years of customer service experience preferred.
• Excellent communication and problem-solving skills.
• Comfortable with technology and learning new tools.
• Experience in logistics is preferred.
• Proficiency in Microsoft Office and SAP, ERP systems (advantage).
• Strong multitasking and independent working skills.
• Mature, responsible, and proactive with a positive attitude.
• Immediate availability preferred.

Please note:

"Applicants will be matched against above key performance criteria and profile requirements. Please only apply if you meet this criterion".

Job Title: Customer Service Representative

About the Job:

We are seeking a highly motivated and results-driven Customer Relations Officer to join our team. As a key member of our sales team, you will play a vital role in providing exceptional customer service and support.

Key Responsibilities:

• Provide excellent customer service and respond to customer inquiries in a timely and professional manner.
• Work closely with customers to understand their requirements and provide tailored solutions.
• Maintain accurate records of customer interactions and sales transactions.
• Collaborate with internal teams to resolve customer issues and ensure high levels of customer satisfaction.
• Develop and maintain strong relationships with customers to drive repeat business and referrals.
• Stay up-to-date with product knowledge and features to effectively communicate benefits to customers.

Requirements:

• Excellent communication and interpersonal skills.
• Good understanding of sales principles and practices.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving and analytical skills.
• Diploma or degree in a related field (e.g., business, marketing, sales).

Benefits:

• A competitive salary package.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.
• The chance to work with a talented team and make a real impact.

About Us:

We are a forward-thinking organization committed to delivering exceptional customer experiences. We value innovation, teamwork, and continuous learning.

If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.

Job Title:  Customer Service Executive

We are seeking a highly motivated and experienced Customer Service Executive to join our team. The ideal candidate will have excellent communication skills, be able to handle customer inquiries efficiently, and possess strong problem-solving abilities.

About the Role:

This role is responsible for providing quality customer service support to customers over email and phone. You will be handling customer enquiries efficiently, escalating issues promptly when required, and performing sales order management for customers.

Key Responsibilities:

• Provide quality customer service support to customers over email and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.

Job Title:

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• Membership Advisor

We are seeking an experienced Customer Service Executive to join our team. In this role, you will be responsible for providing exceptional customer service to our members through inbound calls, emails, and other communication channels.

Key Responsibilities:

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• Handle inbound calls from members in a timely and efficient manner
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• Assist members with their queries and resolve any issues they may have
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• Provide personalized service to each member, ensuring that their needs are met and exceeded
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• Work closely with other departments to ensure seamless communication and delivery of services
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Requirements:

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• Bachelor's degree in Hospitality, Customer Service, or related field
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• At least 1 year of experience in customer-facing role, preferably in hospitality industry
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• Excellent communication and interpersonal skills
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• Ability to work independently and as part of team
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• Fluency in Japanese language, both written and spoken
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What We Offer:

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• Fully remote work arrangement after probation period
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• Competitive salary and benefits package
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• Ongoing training and development opportunities
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• Collaborative and dynamic work environment
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How to Apply:

Please submit your application, including your resume and cover letter, to the provided email address. We thank all applicants for their interest; however, only those selected for an interview will be contacted.