84 Account Management jobs in Singapore

Key Responsibilities

• Maintain client relationships, identify deeper client needs, effectively drive conversions, and increase gross profit.
• Allocate resources effectively; oversee key client projects including execution, quality assurance, and final delivery.
• Assign tasks within the project team reasonably; assist in resolving issues and conflicts during cross-departmental collaboration.
  Maintain strong client relationships and uphold the company's and industry's brand reputation.

Resource Enablement

• Curate and contextualize case studies, playbooks, and benchmarks for international teams.

• Lead training sessions to train local teams on HQ best practices, platforms and case studies.

• Train HQ teams on creating case studies that can be used for international markets and to receive and score case studies from teams.

Strategic Mentorship

• Strategically collaborate with internal experts to surface best practices and past learnings that can strengthen client conversations and pitches.

• Leverage knowledge to ensure client work in SEA reflects HQ standards while remaining relevant to local markets

We are looking for a
Director, Account Management
to lead and grow key client partnerships.

You'll be responsible for building deep, long-term relationships, managing account portfolios with revenue accountability and collaborating with internal teams to ensure client satisfaction and continued growth.

Responsibilities

• Build and strengthen senior client relationships to drive long-term partnerships
• Manage and grow a portfolio of accounts with revenue accountability
• Focus on farming while supporting business development to expand opportunities
• Collaborate with sales and delivery teams to ensure client satisfaction and growth
• Oversee account performance, financials and delivery quality

Requirements

• Bachelor's degree in business, IT, or a related field
• Over 12 years of experience in account management and client-facing roles within IT or consulting
• Proven track record of managing large portfolios and driving revenue growth
• Strong client network in Singapore, ideally across non-FSI industries
• Team player with excellent collaboration and communication skills

Nice to have

• Strong hunting mindset to complement farming focus
• Experience leading or scaling account management teams

We offer

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

Life at EPAM

• EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work Certification in 2023 and is committed to providing our team with inspiring careers.
• You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Account Managers combine deep industry knowledge, senior relationship building skills and a solutions-based, consultative-selling approach to deliver client based revenue and sales growth. The major goal is to focus on retention of existing clients and the current revenue streams, building new revenue streams through the expansion of FICO Solutions, and enhanced client satisfaction.

The role includes collaborating with clients and virtual teams to research, shape, and drive solution engagements from identification to close at both new and existing accounts. By combining these competencies with strong thought leadership, this role defines and executes an effective business plan involving the sale of FICO Platform, Scoring and Software solutions.

The territory includes Hong Kong and Vietnam.

Responsibilities:

• Will focus on the sales of FICO platform and software solutions.
• Serves as the senior relationship executive for an account managing both client and virtual teams including sales, pre-sales, technology, and PS delivery groups to deliver client satisfaction and revenue growth.
• Actively engages in and pursues the direct sale of FICO solutions to drive towards the successful negotiation and close of assigned business.
• Generates, qualifies and converts new leads through networking and prospecting and executing sales campaigns at existing accounts and in new territories.
• Simultaneously manages the end-to-end delivery of multiple sales engagements from pipeline development through contract negotiations.
• Acts as a representative of FICO at industry conferences and association meetings.
• Maintains in-depth knowledge of FICO's Platform and Solutions offerings.
• Leverages the above details, and knowledge of FICO's core competencies in analytics, software and data to build highly credible relationships with assigned client group(s).
• Work closely with Presales to Identify and translate client-based needs into compelling solutions (via pre-sales) that drive tangible and significant client value (ROI)
• Able to work remotely and independently.

Desired Skills and Experience

• Demonstrated success structuring and selling complex, enterprise software solutions to large clients in financial services/banking.
• Strong understanding of transaction-based, SaaS and cloud-based solution offering.
• Knowledge or experience in Consumer Lending, Credit Risk, Account Management, Retail Banking and Fraud.
• Ability to craft compelling a comprehensive client business plan. Demonstrated ability to craft and sell multi-million dollar client value propositions to "C-suite" executives. Direct experience in selling solutions which either significantly expands the footprint of existing offerings or bundle offerings into a larger solution sale.
• Ability to identify new business opportunities.
• Expert understanding of market trends and specific needs/issues of target clients, coupled with the demonstrated capacity to establish linkages between these needs and FICO offerings.
• Strong understanding of solution delivery requirements to ensure early identification of opportunities outside of traditional offerings.
• Entrepreneurial style, drive and sense of urgency, coupled with the ability to work well with others as part of a solution team. Strong problem-solving and influencing skills. Ability to close deals with the highest possible value proposition.
• Excellent communication, professional presentation and process/organizational skills, as well as strong creative orientation and the ability to craft innovative solutions.
• Strong executive presence and professional image.
• Proven ability to deliver financial results and outstanding client satisfaction.
• Able to apply a disciplined sales structure to complex deals with varying close cycles.

Personal Characteristics

Motivation

• Likes fast pace; high level of daily activity
• Love the chase; then the win
• Independent; likes autonomy/will reject micromanagement
• Pride in company, quality of integrated solution
• Outcome oriented; doesn't confuse activity/productivity
• Won't rest on laurels; driven to perform again and better

Influence

• Confident; persuasive
• Selling style is competent, yet forceful
• Aggressively pursues business; seeks out opportunities others miss
• Candid; sometimes outspoken about internal obstacles

Work Style

• Constant juggler of priorities, work demands and changes in plans
• Very conscientious about follow through and commitments – accomplishes more through quality of delivery
• Embraces accountability
• Disciplined, yet adaptable to pressing demands

Relationship

• Works relationships - aware of who can help make progress
• Builds reputation - clients come first - available and responsive
• Strong communicator - conveys information clearly which others value

Thought Process

• Discerning, accounts (both needs & people) are strategized
• Strives for knowledge - utilizes information to build case for need, problem resolution, leading to purchase
• Like business, enjoys the strategy and the "hunt"
• Can understand & work "pipeline"

• Act as the primary point of contact for assigned accounts, addressing commercial and important operations matters, or any concerns/issues that may arise.
• Gain access to decision makers and influences to drive growth and increased SOW for the assigned accounts.
• Be familiar with the commercial agreement and fully understand all parties' duties & rights. Lead all related commercial negotiations based on internally aligned positions.
• Build great confidence throughout assigned accounts' organization, by spreading the word on the value and work we have delivered via WBR, MBR, QBR, etc.
• Ensure business objectives are aligned with commercial goals and objectives.
• Stay close and have a deep understanding of assigned accounts' business models and operations, supply chains.
• Collaborate proactively with cross-functional teams, i.e. internal and external stakeholders, to ensure customers' current and future needs are met.
• Extract and analyze all relevant data and metrics to track performance and identify areas for improvement.
• Develop a deep understanding on the chain of thoughts and logic deploy by customers that may impact overall business objectives.

Requirements

• Tertiary education in any discipline
• 4-6 years of experience in key account management or a related field, with at
  
  least 2 years in the logistics industry.
• Strong negotiation and communication skills.
• Strong analytical skills and experience with sales data and metrics.
• Ability to work collaboratively with cross-functional teams.
• Ability to build and maintain strong relationships with customers and key stakeholders.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing priorities and business needs.

What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing

• Good Working Environment

• Flexible Work Arrangements

Duties & Responsibilities

• Manage clients requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time and within budget

• Manage the entire cycle of new and existing accounts/projects and act as the single point of contact on account related queries, escalation and attending to new or additional client requirement

• Provide leadership and guidance to facilitate the work of cross-functional program teams by clarifying project objectives and defining tactics necessary to accomplish these objectives

• Facilitate discussions with the business leaders in the organization and customers to clearly define complete account requirements, i.e. business, product, marketing, support and delivery requirements

• Manage a complete account schedule, issues and risk list.

• Facilitate weekly account meetings to drive progress and resolve issues as well as prepare and distribute agendas, minutes, action items and status reports.

• Manage account expectations with internal and external stakeholders by monitoring progress against the plan, escalating problems and issues that impact cost, scope or schedule and notifying affected department.

Requirements

• Minimum 2 years of experience

• At least a diploma in Logistics, Supply Chain Management or other equivalent disciplines

• Excellent problem resolution skills including negotiation skills

• Commitment to customer service

• Good in Microsoft Office

• Flexibility to facilitate global engagement

• SAP transactional knowledge will be an added advantage

About us

Arvato Singapore Pte. Ltd. is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive/Bank/Insurance, Healthcare, Consumer Products and Publisher. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers.

Apply now to join our team and be a part of our exciting journey

Responsibilities
- Achieve set sales targets and objectives.
- Conduct cold calling, prospecting, and lead qualification.
- Identify new business opportunities and build lasting client relationships.
- Provide tailored solutions based on client needs to ensure satisfaction.
- Develop and implement effective sales strategies while monitoring market trends.
- Collaborate with the team to drive long-term growth and profitability.
- Build and maintain a strong industry network to stay ahead of competitors.
- Perform other ad-hoc duties as assigned by the superior
Requirements
- Minimum qualification: Secondary N-level or equivalent.
- Strong interest and ability in sales, with excellent communication skills.
- Positive, confident, and determined mindset with resilience against rejection.
- Able to work independently and as part of a team.
- Target-driven and able to thrive under pressure.
- Training will be provided.
- Open to Singaporeans and Work Permit holders.
Compensation
- Base salary: SGD $2,000 to $2,500, excluding commission. Additional performance incentives may apply.

Key Role: Account Management Specialist

We are seeking a highly skilled and experienced Account Management Specialist to join our team. The successful candidate will be responsible for managing client requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time.

• Manage clients requirements and projects by leading cross-functional teams to define, scope, plan, execute and deliver exceptional business value on time.
• Provide leadership and guidance to facilitate the work of cross-functional program teams by clarifying project objectives and defining tactics necessary to accomplish these objectives.
• Facilitate discussions with business leaders in the organization and customers to clearly define complete account requirements.

• Manage a complete account schedule, issues and risk list.
• Facilitate weekly account meetings to drive progress and resolve issues as well as prepare and distribute agendas, minutes, action items and status reports.
• Manage account expectations with internal and external stakeholders by monitoring progress against the plan.

• Minimum 2 years of experience
• At least a diploma in Logistics, Supply Chain Management or other equivalent disciplines
• Excellent problem resolution skills including negotiation skills
• Commitment to customer service

The objective of this role is to oversee the efficient and effective management of client accounts. This involves close collaboration with clients and team members to ensure that commercial terms, resource requirements, and client objectives are clearly understood.

This position entails a range of key responsibilities including:

• Client account management
• Media relations
• Content creation
• Digital/social media strategy and execution
• Team working and development
• Reporting and analysis

Key skills required for success in this role include:

• Attention to detail and analytical thinking
• Creative problem-solving and innovation
• Strong presentation and communication skills
• Thorough knowledge of social media, market research, and analysis
• Ability to motivate and lead a team
• Effective delegation and interpersonal skills

This job description is not exhaustive, and additional tasks may be assigned as needed.

Job Overview

• This is an exciting opportunity for a detail-oriented and organized professional to join our team as a Client Account Manager.
• As a Client Account Manager, you will be responsible for assisting project managers in determining and defining project scope and objectives.

Responsibilities:

• Predict resources needed to reach objectives and manage resources effectively.
• Schedule projects and support administrative tasks.
• Provide regular project updates to Project Managers.
• Research best practices for project execution.
• Monitor progress and make adjustments as needed.
• Measure project performance to identify areas for improvement.

Requirements:

• Strong communication skills with the ability to interact with all levels of management, users, and vendors.
• Driven and committed to success while maintaining integrity.
• Experience in managing clients and various stakeholders.
• Team player with a positive attitude.

Benefits:

• Opportunity to develop your skills in client account management, project coordination, and team collaboration.
• Chance to work with a dynamic team and contribute to the growth and success of the organization.

We offer a competitive compensation package and excellent benefits. If you are looking for a challenging and rewarding career opportunity, please apply today!