What Supervisor Jobs are in Singapore?

Praytell is launching in Singapore as the Asia base for our multi award-winning global agency. We are a creative communications consultancy made by teams with strategic minds and spirited hearts, creating timely, integrated, headline-worthy campaigns across social, earned, digital, and more. After 10 years of cooking up standout work, we know one thing for sure - we’re just warming up.

Join a small, high-impact founding team with genuine autonomy to shape regional strategy, backed by a network of international offices and resources to support ambitious locally led campaigns. We are looking for an energetic and entrepreneurial communicator - scrappy in execution, pragmatic in approach - who’s excited to build a best-in-class practice across Asia

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Account Supervisor Criter

iaClient Servi

• ceStart with ‘Yes’ - a solutions-first mindset: Provide strategic recommendations grounded in optimism and actionable next step
• s.Spidey Senses in Tune - proactive issue spotting and strong editorial and strategic instincts : Identify and address challenges before they escalat
• e.No Ego, No B.S. - collaborative, no-nonsense, humble and results-focused: Lead with a collaborative and solutions-first mindset, avoiding unnecessary complexity or ego-driven decision
• s.Trust & Transparency: Establish strong client relationships by maintaining open, honest communication and clear expectation
• s.Sense of Humor & Short Memory - resilient under pressure: Build on previous experiences to better manage stress and maintain focus on solutions after setback
• s.Brand & Business Expertise: Lead the development and execution of integrated PR, influencer, and social media strategies, aligning with client objective
• s.Time & Budget Tracking: Manage larger workstreams and overall campaign timelines and budgets, ensuring deliverables stay on track and meet quality standard
• s.Workflow Management: Manage day-to-day operations across teams, resolving challenges and ensuring alignment across PR, influencer, and social team
• s.Staffing: Identify resource needs and flag to leadership to ensure the right team members are assigned to meet project goal
• s.Client Communication (Emails/Status Calls): Build strong client relationships through proactive and effective communication, managing both routine updates and complex discussion
• s.Written Materials: Review and refine written materials created by junior team members to ensure accuracy, clarity, and professionalis
• m.Deck Development: Develop and deliver decks for campaign proposals and performance reports/recaps, ensuring clarity and impac
• t.Channel Audits (Earned, Social, Influencer): Manage channel audits, ensuring actionable insights are clearly communicated to client
• s.Target Audience Analysis (Earned, Social, Influencer): Conduct deep dives into audience behavior, aligning strategic recommendations with business objective
• s.Newsjacking/Trend-to-Earned Ideas - timely with a finger-on-the-pulse concepts: Integrate cultural insights into creative proposals, leading ideation sessions for timely opportunitie
• s.Earned Media: Manage the creation of unique seasonal pitches, experiential events, and mailers to support earned media objective
• s.Influencer or Talent Partnerships: Lead brainstorming for influencer or talent collaborations that authentically align with brand and campaign goal
• s.Social Media: Craft and manage creative social media campaign strategies, ensuring alignment with audience interests and client objective
• s.Earned Media: Strategize and manage media relations efforts, ensuring teams are securing impactful placements and building relationships with both traditional and emerging media. Conduct light touch media outreach with high caliber outlets and opportunitie
• s.Influencer: Manage influencer strategies, including paid and organic activations, ensuring performance aligns with campaign KPIs. Manage contract oversight with input from team members on the necessary service
• s.Social Media: Support the creation of strategies and plans. Lead the execution of social media plans, balancing organic and paid approaches while collaborating across departments on trendjacking, content creation, reportin

g.
KPI, Merchandising & Report

• ingData Analysis & Interpretation: Oversee data analysis processes, ensuring insights are accurate and meaningf
• ul.Strategic Recommendations: Develop strategic recommendations informed by data to guide client campaig
• ns.Stakeholder Communication: Deliver clear, data-driven reports and confidently address client questio
• ns.Goal Alignment & Performance Metrics: Ensure team efforts remain focused on achieving client KPIs and goa

ls.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 80 Middle Road, Singapore, Singapore, Singapore,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 80 Middle Road, Singapore, Singapore, Singapore,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 80 Middle Road, Singapore, Singapore, Singapore,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Responsibilities**
**Customer Service**
+ Monitor and maintain a high level of customer satisfaction through proactive communication and service excellence.
+ Respond promptly and professionally to customer inquiries, requests, and concerns.
+ Collaborate with internal stakeholders to deliver an exceptional customer experience.
+ Manage customer expectations and ensure timely resolution of issues.
+ Coordinate with internal and external stakeholders on Corrective and Preventive Actions (CAPA) to address service-related concerns.
+ Build, develop, and maintain strong customer relationships to understand and fulfill customer requirements.
+ Manage assigned customer accounts and ensure all inquiries and service requests are handled efficiently and effectively.
**Operations**
+ Coordinate air and sea freight shipments, including transportation arrangements
+ Liaise with co-loaders, carriers, and service providers to arrange freight bookings and shipment movements.
+ Prepare and process billing, invoicing, and related documentation accurately and timely.
+ Handle import/export permit declarations and customs clearance activities in compliance with regulatory requirements.
+ Source and secure cargo space with airlines and other freight partners to support shipment planning and delivery schedules.
+ Process full-cycle air and sea freight import/export documentation (billing/invoice)
+ Support cross-functional and departmental projects as assigned.
+ Carry out any other duties and responsibilities assigned by the reporting manager or management team.
**Job Requirements**
+ Possess a Bachelor's Degree in Business Administration, Logistics & Supply Chain Management, or a related discipline.
+ Minimum 3 to 7 years of relevant experience in airfreight healthcare logistics, freight forwarding, supply chain, customer service, or related operational environments.
+ Prior supervisory or people management experience is preferred.
+ Possess a valid TradeNet declaration permit account/ID and working knowledge of CargoWise is preferred.
+ Proficient in Microsoft Office applications
+ Demonstrate excellent verbal and written communication skills
+ Able to work effectively in a fast-paced and dynamic operational environment while maintaining a high level of accuracy and attention to detail.
+ Customer-focused with strong problem-solving and stakeholder management capabilities.
+ Willing to work beyond regular business hours when required to support operational and customer requirements.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Position Purpose

The Client Care Centre Supervisor is responsible for the day-to-day management of the Mandarin Gallery Client Care Centre (MGCCC), ensuring the consistent delivery of RIMOWA’s service standards across all client touchpoints.

The role oversees client engagement, case management, warranty assessment, reporting, team performance, MGCCC spare-parts inventory and operational compliance.

Key Responsibilities

1. Client Care Centre Operations

• Oversee the daily operations of MGCCC, including its reception and service activities.
• Ensure all client enquiries, repair cases and service requests are handled accurately, efficiently and in accordance with RIMOWA policies, guidelines and service standards.
• Assess damaged products and determine the appropriate service solution, warranty coverage and follow-up action in accordance with established guidelines.
• Review and approve warranty claims within the designated level of authority, escalating exceptional cases where necessary.
• Coordinate daily work allocation for technicians rostered to support MGCCC.
• Maintain an organised, safe and efficient MGCCC environment.

2. Client Experience and Case Management

• Ensure every client receives professional, empathetic and solution-oriented service throughout the repair journey.
• Guide the team in identifying and clarifying clients’ concerns, needs and expectations before proposing solutions in accordance with RIMOWA guidelines.
• Oversee the management of client feedback relating to products, repairs, technical matters and service standards.
• Handle complex, sensitive or escalated client cases and support the team in achieving appropriate and timely resolutions.
• Ensure clients receive clear and timely updates on repair status, quotations, lead times and any changes affecting their cases.
• Ensure completed repairs and technical work are clearly explained to clients during product collection or handover.
• Share relevant product-care information, service advice and brand updates with clients where appropriate.
• Work closely with retail teams to ensure a consistent and seamless client experience across stores and MGCCC.

3. Performance, Systems and Reporting

• Monitor Client Care performance against established key performance indicators, including Net Promoter Score, repair lead times and spare part inventory accuracy.
• Monitor the productivity, workload and turnaround time of technicians during their assigned MGCCC shifts.
• Analyse performance trends, operational issues and client feedback, and implement corrective actions where required.
• Escalate technical quality, capability or broader technician performance concerns to the relevant workshop management.
• Ensure all client cases, repair activities, warranty decisions and client communications are accurately and promptly recorded in the Repair Management System.
• Maintain high standards of data accuracy, completeness and integrity.
• Prepare and submit accurate reports when required.
• Liaise directly with the Regional Client Care team regarding brand policies, operational guidelines, reporting requirements and Client Care initiatives.

4. MGCCC Spare-Parts Inventory Management

• Oversee the receipt, storage, issuance, transfer and replenishment of MGCCC spare parts.
• Ensure MGCCC spare-parts inventory is maintained at an appropriate level to support on-site service and repair activities while minimising shortages and excess stock.
• Conduct weekly cycle counts and stock reconciliations to maintain MGCCC inventory accuracy.
• Investigate stock discrepancies and implement the necessary corrective and preventive actions.
• Ensure all MGCCC spare-parts movements, consumption, transfers and adjustments are accurately and promptly recorded in the relevant systems.
• Ensure the proper storage, security and organisation of MGCCC spare-parts inventory.

5. Leadership and People Management

• Lead, supervise and develop the Client Care team to achieve service, operational and quality objectives.
• Set clear individual and team expectations, priorities and performance standards.
• Conduct regular coaching sessions, performance discussions and development reviews for Client Care team members.
• Identify capability gaps and establish appropriate training or development plans.
• Manage the onboarding and training of new Client Care team members.
• Plan manpower deployment, work schedules, shifts and leave arrangements to ensure adequate MGCCC coverage.
• Coordinate with workshop management on the rostering of technicians required to support MGCCC operations.
• Allocate work to technicians during their MGCCC shifts and monitor their productivity against agreed expectations.
• Foster a positive, accountable, collaborative and high-performance team culture.
• Address performance or conduct concerns involving Client Care team members promptly and in accordance with company policies.

6. Training and Retail Support

• Train and coach retail teams on Client Care engagement, product assessment, after-sales procedures and applicable repair-handling processes.
• Ensure retail teams understand current Client Care policies, warranty guidelines and escalation procedures.
• Provide technical and operational guidance to stores to support accurate client communication and efficient service delivery.
• Identify recurring knowledge gaps and recommend appropriate refresher training or learning initiatives.
• Promote consistent Client Care standards across all relevant client touchpoints.

7. Compliance, Controls and Continuous Improvement

• Ensure compliance with company standard operating procedures, internal controls, audit requirements and applicable policies.
• Maintain complete and accurate documentation to support operational reviews and audits.
• Regularly review MGCCC processes and recommend improvements based on performance data, client feedback and observed service gaps.
• Drive initiatives to improve productivity, service quality, inventory accuracy and client satisfaction.
• Participate in regional projects, system enhancements, process rollouts and new service initiatives.
• Support business continuity and operational coverage during peak periods, system disruptions or manpower shortages.
• Encourage the team to identify inefficiencies, propose practical solutions and adopt improved ways of working.
• Perform any other duties reasonably assigned by the Client Care Manager.

Key Competencies

• Strong client orientation and commitment to service excellence
• Effective leadership, coaching and team-management capability
• Sound judgement and confident decision-making
• Strong operational planning and organisational skills
• Excellent communication and stakeholder-management skills
• Ability to manage escalated or sensitive client situations professionally
• Analytical approach to performance management and problem-solving
• High attention to detail and commitment to data and inventory accuracy
• Strong sense of accountability and ownership
• Continuous-improvement mindset
• Ability to remain composed and effective in a fast-paced environment

Preferred Experience and Qualifications

• Diploma or degree in business, hospitality, retail management, customer experience or a related discipline.
• Previous supervisory or team-lead experience in Client Care, after-sales service, luxury retail, hospitality or a related environment.
• Experience managing client escalations, operational performance and service-quality standards.
• Experience in warranty assessment, spare-parts inventory control or repair-service operations would be advantageous.
• Proficiency in Microsoft Office.
• Strong written and spoken communication skills.

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** 21 Ocean Way, Singapore, Singapore, Singapore, 98374
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Description
The Housekeeping Supervisor will supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. He/She is accountable for safety, service and execution of the consistent Holiday Inn Express guest experience. He/She will also support and coordinate the administrative matters among Rooms Division - Housekeeping, Front Office and Engineering in ensuring the smooth operations of the Hotel. The duties and responsibilities include but not limited to the following:
**Financial Returns:**
+ Works with Housekeeping Manager to ensure department cost and expenses are in line with department budget
+ To run morning reports, these include: Housekeeping Room Status Report; VIP Report; Out-of-Order Report; Arrivals; Housekeeper's report
+ Prepares daily room assignments (maid's report) for morning shift room attendant.
+ Reviews message books for special requests or instructions
**People:**
+ Supervise the implementation of housekeeping standards and procedures in relation to:
+ Bedroom service
+ Bathroom service
+ Cleaning service
+ Linen maintenance
+ Recommended changes to these standards and training needs on an ongoing basis
+ Solve employee grievances
+ Ensure consistency within the department
+ Works with Superior and Human Resources on manpower planning and management needs
+ Open and close the shift and ensure effective shift hand over
+ Distribution and collection of master keys
+ Management of all incoming and outgoing calls
+ Issues keys according to floor assignments
+ Answers phone and logs all messages
+ Responds to any requests from guests
+ Informs supervisors of any special guest needs
+ Coordinates the make-up or rush rooms with Front Desk
+ Prepares and monitors room status reports for possible discrepancies
+ Transmits messages from guests to Housekeeping personnel, laundry department, F&B-room service, front office and engineering
**Guest Experience:**
+ Maintain a current and thorough knowledge of all housekeeping systems
+ Prioritise arrival rooms
+ Liaise with Front Office for guest and hotel requirements
+ Ensure guest valet is processed and delivered in a timely manner
+ Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
+ Management of lost property for the hotel
+ Manage all special requests made by guests
+ Ensure you have complete knowledge of room types, layouts and facilities
+ Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets
+ Releasing rooms and room status management
+ Key work order for Engineering to follow up with the maintenance job.
+ Informs Assistant Manager or security of any emergencies brought to Housekeeping's attention
+ Manages the room attendant audit portal
+ Following up with Guest request by coordinating with both Engineering and Housekeeping departments
**Responsible Business:**
+ Manage storage areas
+ Maintain adequate stock levels
+ Complete stock takes as required
+ Maintain stock levels
+ Conducts shift briefings to ensure hotel activities and operational requirements are known
+ Record and manage all Lost and Found items
+ Coordinates the return of all lost and found items
+ Prepares the next day's schedule based on the house count
+ Calls in extra personnel when necessary
+ Coordinator to relief floor supervisor, training supervisor and Housekeeping clerk when they are off or on Leave
+ Checks whether all keys are in respective place
+ Coordinate with outsourced labour vendors and prepare monthly attendance report (Housekeeping and Engineering)
+ Prepare vendors' invoices to submit to Finance Department
+ Assist in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager (GEM)
+ Assist in documenting audit files
+ Raise purchase orders
**What we need from you**
Supervises Housekeeping team in Singapore's leading SMART hotel. Responsible for the cleanliness and upkeep of the hotel (442 guest rooms), Great Room dining space, Rooftop swimming pool & fitness facilities and onsite DIY laundry.
+ Diploma in Hotel Administration, Hotel Management or equivalent and 2 years' housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
+ 2 years' housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training
+ A positive and keen to learn attitude.
+ Great communication skills
+ Proficient in written and spoken English and with good communication skills
+ Willing to work on weekends, PH and shifts
What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Express brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to the Holiday Inn Express brand and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
At Holiday Inn Express, we're all about simple smart travel. We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? They're all included with a great night's sleep. We're focused on getting our guests more than ready. So we're always ready. Are you?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Job Identification:**
**Job Category:** Food and Beverage
**Job Schedule:** Full time
**Salary** S$2,700 - S$3,100
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As a **Supervisor** , you're not just creating unforgettable dining moments - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
As an outlet Supervisor, you will be responsible for performing the following tasks to the highest standards:
+ Maintain a high customer service focus by approaching your job with the customers always in mind.
+ Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
+ Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
+ Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
+ Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
+ Confidently know the food and beverage menu contents and explain them in detail to guests.
+ Understand dietary requirements and offer appropriate suggestions.
+ In consultation with the Manager, agree and implement actions to make improvements to customer service.
+ Complete the checklist in product knowledge.
+ Make suggestions on the menu that might suit guests of different nationalities.
+ Familiarize with menu items of all other outlets to recommend guests to other outlets.
+ Confidently know the opening hours of all restaurants and hotel outlets.
+ Be able to recommend other restaurants and city attractions to hotel guests.
+ Actively check team members' product knowledge on each shift.
+ Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
+ Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
+ Assist managers and kitchen team members where required and carry out any reasonable duties requested by the Manager.
+ Ensure that all team members are briefed for the details of the shift ahead.
+ Complete the checklist on preparing the restaurant for service.
+ Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
+ Escort guests to a table and ensure that their preference and request are acknowledged.
+ Follow-up on any guest questions or queries immediately and if you don't have the answer, check with your manager.
+ Ensure that all service procedures are carried out to the standards required.
+ Make sure that all areas are cleaned and maintained in accordance with operating procedure.
+ Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
+ Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
+ Assist restaurant managers with training all team members for the 'induction training' and 'on the job training'.
+ Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
+ Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
+ Ensure that the shift is reviewed, handovers and briefings are carried out.
+ Carry out any other reasonable duties and responsibilities as assigned.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ Relevant experience in a Senior Captain, Supervisor, or similar role within a restaurant or food and beverage environment is preferred.
+ Relevant hospitality qualifications or equivalent work experience are preferred.
+ Ability to communicate effectively in English, both verbally and in writing, to support guest service and workplace communication.
+ Demonstrates initiative, a positive attitude, and a willingness to learn and continuously develop new skills and knowledge.
+ Ability to adapt to changing operational requirements and perform assigned duties in a dynamic environment.
+ Ability to work collaboratively with colleagues and contribute to achieving team goals.
+ Good knowledge of food and beverage preparation, beverage service, and responsible alcohol service.
+ Ability to learn, remember, and confidently recommend menu items to guests.
+ Strong interpersonal, communication, and guest service skills.
+ Ability to work rotating shifts, including evenings, weekends, and public holidays, based on operational requirements.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.