170 Department Manager jobs in Singapore

• Responsible and accountable for the overall performance and P&L of the Parts & Service department.
• Oversee the operational functions and profitability of non-Golf section of JJTECS T&I covering sales, service and administration which includes active management of the After-Sales aspect for HISAL.

1. Sales Target, Business Development and Profitability

Sales and Profitability

• Work in cooperation with the General Manager of Turf & Irrigation on matters relating to Country Performance such as establishing annual sales budget and preparing strategic business plan.
• Work in cooperation with regional management team to implement regional sales initiatives and action plan.
• Manage the sales team to achieve the overall sales budget and profit margin whilst ensuring that all sales activities and business processes are performed in accordance with the policies and procedure of the company.
• Promote and sell the assigned products to achieve sales and profit margin that are in line with the Company's standard contract terms and conditions.
• Identify and increase sales to inactive customers.
• Increase sales to existing customer through up-selling and cross-selling, where appropriate, by meeting with customers together with the scheduled meeting of the equipment sales team.
• Ensure maximum profitability for performance and non-performance parts through constant monitoring of costs/prices/margins and analyzing of sales data.
• Gather market intelligence and conduct competitor analysis in identifying parts sales strategies and opportunities.
• In cooperation with Company management, implement the established control mechanism in the division to limit risk exposure.
• Utilize and leverage on the use of the organization's assets to drive efficiency and productivity in business.
• Maintain and update customers' profile and identify potential demand and sales from customers' historical data and equipment listing.

Service and profitability

• Work in cooperation with the General Manager on matters relating to country performance, such as establishing annual service budget and preparing strategic business plans.
• Work in cooperation with the regional management team to implement regional service initiatives and action plans.
• Manage the Service team to achieve the business targets whilst ensuring service activities and business processes are performed in accordance with the policies and procedures of the Department and the Group.
• Work in cooperation with the regional management team to plan and execute service plans in line with regional and local strategies to ensure high productivity and efficiency.
• Systematically and continuously develop and enforce strong relationships with internal and external customers and suppliers to gather market information in ensuring competitiveness in the market segment.
• Build good rapport and cultivate professional and effective business relationship with Principals.
• Responsible to maintain high efficiency and productivity level of the team and to achieve high customer satisfaction index on all completed jobs.
• Establish, maintain and monitor manpower utilization with proper work schedule according to service activities.
• Ensure that the workshop equipment, special tools and service vehicles are adequate, and well maintained in accordance to the safety requirements of the Company as well as the authorities.
• Responsible for timely and successful submission of warranty claims to Principals and safekeeping of supporting documents.
• Ensure high quality of repairs in accordance to manufacturers' repair standards and guidelines.
• Ensure timely completion of any reworks or service campaigns by Principals.
• Analyze and establish control systems within the Department and ensure that service records, technical documentation and manuals are secured to avoid misplacement or unauthorized removal.

Marketing

• Systematically and continuously develop and maintain strong relationships with customers and suppliers to gather market information to stay ahead of competition.
• Undertake market analysis and benchmarking against competitors to gain strategic advantage for improved performance
• Develop and execute sales and marketing plan that are in line with the business strategic goals through cooperation with sales and regional management team members.
• Develop and implement marketing tools and programs with the objective to drive for increase in sales, overall market share as well as to combat loss of key business to competitors.

2. Quality, sales and service standards

• Responsible for successful completion and delivery to customer in accordance with the agreed timeline and/or established standards.
• Ensure quality of sales and service information in the system to support the business.
• Work in co-operation with local and regional management team to establish and implement T&I Quality and Service Standards to ensure satisfactory level of customer service in meeting the expectations of external customers.
• Continuously promote and maintain good relationships and customer service mindset within the organization for quality delivery of services.

3. Inventory planning and management

• Work in cooperation with regional management team to establish annual stock level.
• Responsible for accurate inventory controls and appropriate year-end inventory levels.
• Perform proper inventory planning and management to optimize fill rates, minimizing stock obsolescence and inventory holding.

4. Logistics and Warehouse Operation

• Plan and manage the logistics and warehouse team to ensure day-to-day activities and workflow are performed effectively
• Select and work with third party logistics partners to ensure deliveries are tracked and satisfactorily completed.
• Supervise and manage the purchasing and shipping operation team to ensure activities in terms of procedural and documentation compliance are in accordance with the Company standards and guidelines.
• Work closely with internal and external parties in the region to coordinate the full purchase order cycle with a focus to fulfil requirement and service quality.
• Carry out periodic complete checks and review records and documents to ensure data entry integrity and discipline is attained at all times.
• Review regularly all delivery/import/export freight charges and set appropriate guidelines with an aim to be cost effective in all charges incurred.
• Continuously review and streamline business processes to leverage on the use of IT systems to drive for productivity.
• Address and resolve all issues and complaints in a timely manner.

5. Management Information System

• Update accurate and complete data and information into SAP and CRM for opportunities management.
• Establish and maintain monthly sales and service performance report to management and the team for visibility and drive for performance.
• Monitor and track sales and service order information through SAP/BiW system. Utilization of business information intelligence to drive productivity, growth and optimal profitability.

6. Managerial/Supervisory Responsibility

• Implement and maintain the Company's Performance Management System through annual goals setting, review and appraisal in accordance to established procedure and guidelines.
• Conduct annual training needs analysis to produce a total training plan relevant for staff.
• Select, train and develop the team to achieve the desired level of competencies and contribute to the long-term growth of the business.
• Plan and conduct on-boarding program for new staff as well as existing staff given new job role to integrate them into the organization/ job role.
• Responsible for managing expenses and account receivables in ensuring meeting the budget expectation.

7. Non-Golf Sales

• Oversee the active management of the After-Sales aspect for HISAL.
• Collaborate with sales team of non-Golf products in an area for the entire selling process of identifying customers, creating demand and capturing orders by building relationships and formulating product and service solutions and specifications based on customers' needs.
• Partner with sales team to develop business plan for the area jointly with CM and RMs, implement and thereafter monitor periodic sales performance based on agreed targets and take appropriate action to ensure the performance stays on track.
• Together with the sales team, build and leverage a network to source new opportunities and maintain competitor awareness to ensure that the sales and service teams adequately cover the market.
• Involve in the activity with "across-country functions" like Project, Installation and Supply Chain Management to ensure that the required work done accordingly.
• Collaborate with sales team to review stock levels and set safety stock (reorder) quantity in utilizing aging stock >24 month on quarterly basis to achieve greater utilization of old stocks.
• Collaborate with the sales team to liaise with customers to understand issues and problems, work with the team in coming up with solutions to build and maintain long-term relationship with customers.
• Keep abreast of new updates of products and services to identify and target potential customers.
• Involve in the accurate updating of C4C data where applicable, to regularly monitor on reports, and provide feedback for effective control and guidance to team.
• Partner the sales team to Identify areas of improvements in sales and service organization, procedures and processes, develop action plans and follow up to ensure successful implementation.

8. EHS and Housekeeping

• Implementation of proper housekeeping and discipline within the office floor so as to improve operational efficiency, whilst maintaining the good image of the Company.
• Ensure observation of safety precautions and practices at all times to minimize risk to self and others as well as damage to equipment and workplace.
• Ensure compliance to comply with the Group's and Company's Environment, Health and Safety (EHS) policies, procedures and work instructions at all times.

• Bachelor's degree in Automotive Engineering or related field
• 8-10 years in After-Sales operations and customer service environment, with experience in leading and supervising a parts and service workforce.
• Preferably 3-5 years of spare parts sales experience or relevant experience.
• Proficient in MS Office applications – Words, Excel and PowerPoint.
• Proficient in using SAP Business Warehouse (BW) application for sales information.
• Proficient in using CRM for opportunities management.
• Strong in problem solving, analytical and organizational skills, with ability to prioritize and manage multiple tasks simultaneously.
• Good knowledge of sales contract terms and conditions.
• Good knowledge of sales processes and service standards.
• Competent in sales forecasting and budgeting.
• A positive outlook and can-do attitude.
• An entrepreneurial mindset and a drive to be hands-on.

1. Sales Target, Business Development and Profitability

Sales and Profitability

• Work in cooperation with the General Manager of Turf & Irrigation on matters relating to Country Performance such as establishing annual sales budget and preparing strategic business plan.

• Work in cooperation with regional management team to implement regional sales initiatives and action plan.

• Manage the sales team to achieve the overall sales budget and profit margin whilst ensuring that all sales activities and business processes are performed in accordance with the policies and procedure of the company.

• Promote and sell the assigned products to achieve sales and profit margin that are in line with the Company's standard contract terms and conditions.

• Identify and increase sales to inactive customers.

• Increase sales to existing customer through up-selling and cross-selling, where appropriate, by meeting with customers together with the scheduled meeting of the equipment sales team.

• Ensure maximum profitability for performance and non-performance parts through constant monitoring of costs/prices/margins and analyzing of sales data.

• Gather market intelligence and conduct competitor analysis in identifying parts sales strategies and opportunities.

• In cooperation with Company management, implement the established control mechanism in the division to limit risk exposure.

• Utilize and leverage on the use of the organization's assets to drive efficiency and productivity in business.

• Maintain and update customers' profile and identify potential demand and sales from customers' historical data and equipment listing.

Service and profitability

• Work in cooperation with the General Manager on matters relating to country performance, such as establishing annual service budget and preparing strategic business plans.

• Work in cooperation with the regional management team to implement regional service initiatives and action plans.

• Manage the Service team to achieve the business targets whilst ensuring service activities and business processes are performed in accordance with the policies and procedures of the Department and the Group.

• Work in cooperation with the regional management team to plan and execute service plans in line with regional and local strategies to ensure high productivity and efficiency.

• Systematically and continuously develop and enforce strong relationships with internal and external customers and suppliers to gather market information in ensuring competitiveness in the market segment.

• Build good rapport and cultivate professional and effective business relationship with Principals.

• Responsible to maintain high efficiency and productivity level of the team and to achieve high customer satisfaction index on all completed jobs.

• Establish, maintain and monitor manpower utilization with proper work schedule according to service activities.

• Ensure that the workshop equipment, special tools and service vehicles are adequate, and well maintained in accordance to the safety requirements of the Company as well as the authorities.

• Responsible for timely and successful submission of warranty claims to Principals and safekeeping of supporting documents.

• Ensure high quality of repairs in accordance to manufacturers' repair standards and guidelines.

• Ensure timely completion of any reworks or service campaigns by Principals.

• Analyze and establish control systems within the Department and ensure that service records, technical documentation and manuals are secured to avoid misplacement or unauthorized removal.

Marketing

• Systematically and continuously develop and maintain strong relationships with customers and suppliers to gather market information to stay ahead of competition.

• Undertake market analysis and benchmarking against competitors to gain strategic advantage for improved performance

• Develop and execute sales and marketing plan that are in line with the business strategic goals through cooperation with sales and regional management team members.

• Develop and implement marketing tools and programs with the objective to drive for increase in sales, overall market share as well as to combat loss of key business to competitors.

2. Quality, sales and service standards

• Responsible for successful completion and delivery to customer in accordance with the agreed timeline and/or established standards.

• Ensure quality of sales and service information in the system to support the business.

• Work in co-operation with local and regional management team to establish and implement T&I Quality and Service Standards to ensure satisfactory level of customer service in meeting the expectations of external customers.

• Continuously promote and maintain good relationships and customer service mindset within the organization for quality delivery of services.

3. Inventory planning and management

• Work in cooperation with regional management team to establish annual stock level.

• Responsible for accurate inventory controls and appropriate year-end inventory levels.

• Perform proper inventory planning and management to optimize fill rates, minimizing stock obsolescence and inventory holding.

4. Logistics and Warehouse Operation

• Plan and manage the logistics and warehouse team to ensure day-to-day activities and workflow are performed effectively

• Select and work with third party logistics partners to ensure deliveries are tracked and satisfactorily completed.

• Supervise and manage the purchasing and shipping operation team to ensure activities in terms of procedural and documentation compliance are in accordance with the Company standards and guidelines.

• Work closely with internal and external parties in the region to coordinate the full purchase order cycle with a focus to fulfil requirement and service quality.

• Carry out periodic complete checks and review records and documents to ensure data entry integrity and discipline is attained at all times.

• Review regularly all delivery/import/export freight charges and set appropriate guidelines with an aim to be cost effective in all charges incurred.

• Continuously review and streamline business processes to leverage on the use of IT systems to drive for productivity.

• Address and resolve all issues and complaints in a timely manner.

5. Management Information System

• Update accurate and complete data and information into SAP and CRM for opportunities management.

• Establish and maintain monthly sales and service performance report to management and the team for visibility and drive for performance.

• Monitor and track sales and service order information through SAP/BiW system. Utilization of business information intelligence to drive productivity, growth and optimal profitability.

6. Managerial/Supervisory Responsibility

• Implement and maintain the Company's Performance Management System through annual goals setting, review and appraisal in accordance to established procedure and guidelines.

• Conduct annual training needs analysis to produce a total training plan relevant for staff.

• Select, train and develop the team to achieve the desired level of competencies and contribute to the long-term growth of the business.

• Plan and conduct on-boarding program for new staff as well as existing staff given new job role to integrate them into the organization/ job role.

• Responsible for managing expenses and account receivables in ensuring meeting the budget expectation.

7. Non-Golf Sales

• Oversee the active management of the After-Sales aspect for HISAL.

• Collaborate with sales team of non-Golf products in an area for the entire selling process of identifying customers, creating demand and capturing orders by building relationships and formulating product and service solutions and specifications based on customers' needs.

• Partner with sales team to develop business plan for the area jointly with CM and RMs, implement and thereafter monitor periodic sales performance based on agreed targets and take appropriate action to ensure the performance stays on track.

• Together with the sales team, build and leverage a network to source new opportunities and maintain competitor awareness to ensure that the sales and service teams adequately cover the market.

• Involve in the activity with "across-country functions" like Project, Installation and Supply Chain Management to ensure that the required work done accordingly.

• Collaborate with sales team to review stock levels and set safety stock (reorder) quantity in utilizing aging stock >24 month on quarterly basis to achieve greater utilization of old stocks.

• Collaborate with the sales team to liaise with customers to understand issues and problems, work with the team in coming up with solutions to build and maintain long-term relationship with customers.

• Keep abreast of new updates of products and services to identify and target potential customers.

• Involve in the accurate updating of C4C data where applicable, to regularly monitor on reports, and provide feedback for effective control and guidance to team.

• Partner the sales team to Identify areas of improvements in sales and service organization, procedures and processes, develop action plans and follow up to ensure successful implementation.

8. EHS and Housekeeping

• Implementation of proper housekeeping and discipline within the office floor so as to improve operational efficiency, whilst maintaining the good image of the Company.

• Ensure observation of safety precautions and practices at all times to minimize risk to self and others as well as damage to equipment and workplace.

• Ensure compliance to comply with the Group's and Company's Environment, Health and Safety (EHS) policies, procedures and work instructions at all times.

Job Specifications

• Bachelor's degree in Automotive Engineering or related field

• 8-10 years in After-Sales operations and customer service environment, with experience in leading and supervising a parts and service workforce.

• Preferably 3-5 years of spare parts sales experience or relevant experience.

• Proficient in MS Office applications – Words, Excel and PowerPoint.

• Proficient in using SAP Business Warehouse (BW) application for sales information.

• Proficient in using CRM for opportunities management.

• Strong in problem solving, analytical and organizational skills, with ability to prioritize and manage multiple tasks simultaneously.

• Good knowledge of sales contract terms and conditions.

• Good knowledge of sales processes and service standards.

• Competent in sales forecasting and budgeting.

• A positive outlook and can-do attitude.

• An entrepreneurial mindset and a drive to be hands-on.

Job Responsibilities:

• Deliver the sales plan to drive sales performance
• Stock management
• Cost management
• Implement layout plan which in line with brand, store presentation, styling and marketing principles
• Deliver a safe & legal environment for both customers and colleagues
• Provide feedback to individuals that recognizes great customer service and drives improvement
• Drive productivity, high performance and develop potential

Job Requirements:

• Diploma or above with at least 2 years' supervisory experiences in fashion retail, food or related industries
• Strong communication and interpersonal skills
• Ability to analyse, interpret and translate data into meaningful business information for developing actions
• Be positive and flexible to cope with constantly changing business needs

Remuneration Package:

• Sales incentive
• Life and Health insurance, medical discount
• Staff purchases discount

Everyone's Welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organization, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

Be part of #OneTeam

We offer attractive remuneration package, includes 5 days work commensurate with qualification and experience to the right candidate. Interested parties please click "Apply Now" to submit full resume with current and expected salaryto Human Resources Department.

* Only shortlisted candidates will be notified. All information collected will be kept strictly confidential and for recruitment-related purpose only.

Marks & Spencer - an Al-Futtaim Group Company

 

Job Location : Orchard

Benefits : Basic + Allowances + AWS + VB

Job Description – Department Manager (Ladies' Fashion)

Basically, your duties as a Department Manager (Ladies' Fashion) are as follows:

Merchandising and Market Research

1. Devise and implement sales and merchandising plans and strategies to achieve sales, stock and profit targets of the department. To maximize sales and minimize losses through the proper management of staff, merchandise and space of department.

2. Manage and control buying budgets, merchandise mix and stocks.

3. Enhance online store sales by extending and maximizing the synergy effect with our physical store.

4. Forecast and analyze fashion and demand trends, explore and recommend new merchandise mix and suppliers.

5. Plan and develop effective and efficient sourcing and procurement systems, source and procure merchandise.

6. Conduct market survey, research trade information and analysis on competitors' stores.

7. Negotiate with vendors / suppliers for most favourable terms and conditions and to plan major vendor programs in important growth areas.

8. Plan and organize merchandise purchase and delivery schedule from overseas buying trips.

9. Plan and execute renovation plan/s for department.

Business / Sales and Cost Management

1. Management of day-to-day business plans and sales operations of department.

2. Effective management / control of operating expenses (including manpower expenses).

3. Support sales floor operations (during operation hours) and to lead and motivate staff and promoters to carry out their duties effectively and efficiently to achieve sales, profits and stock targets.

4. Prepare and analyze sales / profits / stock reports; prepare budget reports and any other records required by the company.

Advertising and Promotions Events / Merchandise Presentation

1. Prepare and execute advertising and promotion plans, budget and schedules based on sales plan.

2. Enhance merchandise presentations (display).

3. Embrace digital marketing for better customer engagement and business growth for physical store and online store.

Staff Management & Customer Service

1. Prepare and execute manpower plans; to check and approve department's monthly staff roster; to ensure optimal management of manpower strength/effective manpower planning.

2. Conduct On-The-Job training - ensure that all staff and promoters provide the highest level of service to customers; adhere to company policies, rules and regulations; behave according to business etiquette and standards set by the company; are properly dressed and groomed.

3. The manager is responsible for conducting yearly appraisals for all team members to assess performance and support professional development.

4. Conduct effective performance management of staff.

5. Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company, employing a consistently high level of service.

6. Establish and reform operation system, merchandise assortment and (improve) service level based on customers' requirement/feedback; resolve customer complaints and to obtain customers' feedback.

Compliance Management

1. Comply with Company's policies, rules and regulations and to abide by social rules and regulations.

2. Comply with all government's regulations including rules governing the Workplace Safety & Health (WSH) Act. Ensure that all risk management measures are in order and that all staff, promoters and suppliers adhere to the safety requirements.

3. Maintain in confidence, all Confidential Information owned or used by the Company, associated businesses, property or transaction, and prevent disclosure of details of any clients, customers or suppliers of the Company.

4. Any other job-related duties as and when assigned by the company.

Job Description

1. Sales Target, Business Development & Profitability

Sales and Profitability

•
Work in cooperation with the General Manager of T&I on matters relating to Country Performance such as establishing annual sales budget and preparing strategic business plan.

• Work in cooperation with regional management team to implement regional sales initiatives and action plan.

• Manage the sales team to achieve the overall sales budget and profit margin whilst ensuring that all sales activities and business processes are performed in accordance with the policies and procedure of the company.

• Promote and sell the assigned products to achieve sales and profit margin that are in line with the Company's standard contract T&C.

• Identify and increase sales to inactive customers.

• Increase sales to existing customer through up-selling and cross-selling, where appropriate, by meeting with customers together with the scheduled meeting of the equipment sales team.

• Ensure maximum profitability for performance and non-performance parts through constant monitoring of costs/prices/margins and analyzing of sales data.

• Gather market intelligence and conduct competitor analysis in identifying parts sales strategies and opportunities.

• In cooperation with Company management, implement the established control mechanism in the division to limit risk exposure.

• Utilize and leverage on the use of the organization's assets to drive efficiency and productivity in business.

• Maintain and update customers' profile and identify potential demand and sales from customers' historical data and equipment listing.

Service & profitability

• Work with the General Manager on matters relating to country performance, such as establishing annual service budget and preparing strategic business plans.

• Work with the regional management team to implement regional service initiatives and action plans, and plan and execute service plans in line with regional and local strategies to ensure high productivity and efficiency.

• Manage the Service team to achieve the business targets whilst ensuring service activities and business processes are performed in accordance with the policies and procedures of the Department and the Group.

• Systematically and continuously develop and enforce strong relationships with internal and external customers and suppliers to gather market information in ensuring competitiveness in the market segment.

• Build good rapport and cultivate professional and effective business relationship with Principals.

• Responsible to maintain high efficiency and productivity level of the team and to achieve high customer satisfaction index on all completed jobs.

• Establish, maintain and monitor manpower utilization with proper work schedule according to service activities.

• Ensure that the workshop equipment, special tools and service vehicles are adequate, and well maintained in accordance to the safety requirements of the Company and the authorities.

• Responsible for timely and successful submission of warranty claims to Principals and safekeeping of supporting documents.

• Ensure high quality of repairs in accordance to manufacturers' repair standards and guidelines, and timely completion of any reworks or service campaigns by Principals.

• Analyze and establish control systems within the Department and ensure that service records, technical documentation and manuals are secured to avoid misplacement or unauthorized removal.

Marketing

•
Systematically and continuously develop and maintain strong relationships with customers and suppliers to gather market information to stay ahead of competition.

• Undertake market analysis and benchmarking against competitors to gain strategic advantage for improved performance

• Develop and execute sales and marketing plan that are in line with the business strategic goals through cooperation with sales and regional management team members.

• Develop and implement marketing tools and programs with the objective to drive for increase in sales, overall market share as well as to combat loss of key business to competitors.

2. Quality, sales & service standards

• Responsible for successful completion and delivery to customer in accordance with the agreed timeline and/or established standards.

• Ensure quality of sales and service information in the system to support the business.

• Work in co-operation with local and regional management team to establish and implement T&I Quality and Service Standards to ensure satisfactory level of customer service in meeting the expectations of external customers.

• Continuously promote and maintain good relationships and customer service mindset within the organization for quality delivery of services.

3. Inventory planning & management

• Work with regional management team to establish annual stock level.

• Responsible for accurate inventory controls and appropriate year-end inventory levels.

• Perform proper inventory planning and management to optimize fill rates, minimizing stock obsolescence and inventory holding.

4. Logistics & Warehouse Operation

• Plan and manage the logistics and warehouse team to ensure day-to-day activities and workflow are performed effectively

• Select and work with third party logistics partners to ensure deliveries are tracked and satisfactorily completed.

• Supervise and manage the purchasing and shipping operation team to ensure activities in terms of procedural and documentation compliance are in accordance with the Company standards and guidelines.

• Work closely with internal and external parties in the region to coordinate the full purchase order cycle with a focus to fulfil requirement and service quality.

• Carry out periodic complete checks and review records and documents to ensure data entry integrity and discipline is attained at all times.

• Review regularly all delivery/import/export freight charges and set appropriate guidelines with an aim to be cost effective in all charges incurred.

• Continuously review and streamline business processes to leverage on the use of IT systems to drive for productivity.

• Address and resolve all issues and complaints in a timely manner.

5. Management Information System

• Update accurate and complete data and information into SAP and CRM for opportunities management.

• Establish and maintain monthly sales and service performance report to management and the team for visibility and drive for performance.

• Monitor and track sales and service order information through SAP/BiW system. Utilization of business information intelligence to drive productivity, growth and optimal profitability.

6. Managerial Responsibility

• Implement and maintain the Company's Performance Management System through annual goals setting, review and appraisal in accordance to established procedure and guidelines.

• Conduct annual training needs analysis to produce a total training plan relevant for staff.

• Select, train and develop the team to achieve the desired level of competencies and contribute to the long-term growth of the business.

• Plan and conduct on-boarding program for new staff and existing staff given new job role to integrate them into the organization/ job role.

• Responsible for managing expenses and account receivables to meet the budget expectation.

7. Non-Golf Sales

• Manage After Sales (Parts and Service) for HISAL.

• Collaborate with sales team of non-Golf products in an area for the entire selling process of identifying customers, creating demand and capturing orders by building relationships and formulating product and service solutions and specifications based on customers' needs.

• Partner with sales team to develop business plan for the area jointly with CM and RMs, implement and thereafter monitor periodic sales performance based on agreed targets and take appropriate action to ensure the performance stays on track.

• Together with the sales team, build and leverage a network to source new opportunities and maintain competitor awareness to ensure that the sales and service teams adequately cover the market.

• Involve in the activity with "across-country functions" like Project, Installation and Supply Chain Management to ensure that the required work done accordingly.

• Collaborate with sales team to review stock levels and set safety stock (reorder) quantity in utilizing aging stock >24 month on quarterly basis to achieve greater utilization of old stocks.

• Collaborate with the sales team to liaise with customers to understand issues and problems, work with the team in coming up with solutions to build and maintain long-term relationship with customers.

• Keep abreast of new updates of products and services to identify and target potential customers.

• Involve in the accurate updating of C4C data where applicable, to regularly monitor on reports, and provide feedback for effective control and guidance to team.

• Partner the sales team to Identify areas of improvements in sales and service organization, procedures and processes, develop action plans and follow up to ensure successful implementation.

Job Specifications

• Bachelor's degree in Automotive Engineering or related field

• 8-10 years in After-Sales operations and customer service environment, with leading and supervisory experience in parts and service workforce

• Preferably 3-5 years of spare parts sales/relevant experience

• Proficient in MS Office, SAP Business Warehouse (BW) application for sales information and CRM (opportunities management)

• Strong problem solving, analytical & organizational skills; able to prioritize and multitask

• Good knowledge of sales contract T&C, sales processes and service standards

• Competent in sales forecasting and budgeting

• A positive outlook and can-do attitude

• An entrepreneurial mindset and a drive to be hands-on

• Conduct expiry checks & manage discount policies to optimize sales
• Oversee stock levels & coordinate product orders with suppliers & warehouse teams
• Plan & execute local vendor & internal promotions to drive sales and engagement
• Schedule & manage staff rosters
• Communicate job expectations & foster a high-performing team culture
• Monitor & evaluate staff performance , providing coaching & career development opportunities
• Set departmental goals, analyze performance & manage budget forecasting
• Oversee inventory write-offs in compliance with company policies for accurate record-keeping
• Step in as Acting Store Manager when required, ensuring seamless day-to-day operations
• Address customer concerns & uphold store service standards

• Oversee sales and profitability of department to meet budget and stretch targets set by sharing goals with team members
• Empowered to manage inventory levels and stock holding days by observing good ordering practice for availability of products to optimize sales
• Plan and manage sales especially for promotional items
• Proper planning on weekly roster and SPLH in accordance to weekly requirements based on the promotional/seasonal calendar to optimize team member deployment and control salary costs
• Train and develop team members by providing On-The-Job training and involving them in special assignments and training programs
• Consistent maintain high standards in shelf ticketing, display, housekeeping, hygiene, stock rotation, replenishment and service to provide customers with a conducive shopping environment
• Any other adhoc duties as per assigned

• Comfortable to work on a 6 days' week schedule with rotating shifts (including weekends and public holidays)
• Willing to stand for long hours and enjoy interacting with customers
• Able to carry 10-15 kg products
• Relevant experience in Retail/F&B industry will be an added advantage

• Yearly Bonus
• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Lead, Strategize & Drive Store Success

At DON DON DONKI, we challenge the norms of traditional retail. As a Department Manager, you'll be an integral part of the store management team, driving sales, optimizing operations, and leading a team to success.

• Conduct expiry checks & manage discount policies to optimize sales
• Oversee stock levels & coordinate product orders with suppliers & warehouse teams
• Plan & execute local vendor & internal promotions to drive sales and engagement
• Schedule & manage staff rosters
• Communicate job expectations & foster a high-performing team culture
• Monitor & evaluate staff performance, providing coaching & career development opportunities
• Set departmental goals, analyze performance & manage budget forecasting
• Oversee inventory write-offs in compliance with company policies for accurate record-keeping
• Step in as Acting Store Manager when required, ensuring seamless day-to-day operations
• Address customer concerns & uphold store service standards

What Makes This Job Awesome?

Full-Time Benefits

Annual Leave – Because rest matters

Medical GP Benefits – Take care of yourself

Employee Discounts – Enjoy perks on your favorite products

Referral Bonuses – Get rewarded for bringing great people onboard

WSQ Training Courses – Upskill and grow with us

Exclusive Full-Time Benefits: Dental Coverage & AWS (13th-month bonus)

Experienced in retail operations, inventory management & team leadership

Strong decision-making & problem-solving skills

A natural leader who can motivate teams & drive business success

Ready to Join? Apply Now or walk in to apply at any of our store locations.

Worried about the salary range? Don't be See what pay is possible when we see your awesome retail skills in person.

Looking for other opportunities? We also have supervisory and managerial retail roles available

Find out more today