209 Department Manager jobs in Singapore

Job Summary: Department Manager

Location: Islandwide, Singapore

Industry: Supermarket / Retail / F&B

Work Schedule:

• 44 hours/week - per day is 7hrs
• 6-day work week
• Rotating shifts:
• Morning: 8am–4pm / 8:30am–4:30pm
• Afternoon: 2:30pm–10:30pm

Benefits & Perks

• 3-month probation
• Annual increment
• 1-month AWS + Variable Bonus

• Leave entitlements:

• Annual Leave: 21 days (Pro-rated) can carry forward 5 days

• Medical Leave: 21 days
• Hospitalization Leave: 60 days (inclusive of ML)
• 1–2 months training at designated outlet (Training will be provided)

Qualification:

PSLE and above (With experience)

Experience: 1–3 years (minimum 1 year in supervisory/team lead role)

Salary: S$2,800  to S$3,200/month

Requirements

• Able to work rotating shifts, weekends, and public holidays
• Able to stand long hours and carry 10–15kg products
• Enjoy customer interaction
• Experience in Retail/F&B preferred
• Capable of managing a team of 10

Key Responsibilities

• Drive department sales and profitability to meet targets
• Manage inventory and stock levels for optimal product availability
• Plan and execute promotions and sales strategies
• Schedule rosters and manage SPLH to control labor costs
• Train and develop team members through OJT and special assignments
• Maintain high standards in display, hygiene, stock rotation, and customer service
• Perform other ad-hoc duties as assigned

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Kuak Weixiong Owen

Registration Number: R

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Job Summary:

We are seeking a Department Manager with a demonstrated track record of delivering repair and calibration services for a wide spectrum of test and measuring equipment.

Job Description:

• To lead and oversee the day-to-day calibration operations of the Department
• Responsible for ensuring that our operations run smoothly and efficiently
• To implement continuous innovation (CI) strategies to improve our operational efficiency and productivity
• Assist Division Manager in tracking financial parameters and implement measures to meet the required financial KPIs
• To work closely with the department managers and Customer Success Team to

a. Track and report monthly unbilled receivables and aging

b. Ensure contractual SLAs are met

• To implement and ensure compliance for the following operations requirements in the Department

a. Information Technology,

b. Business Continuity Management,

c. Safety and Security (Physical and Cyber),

d. Quality Assurance,

e. Document Control,

f. Logistics,

g. Inventory Checks

h. Facility Improvement

• To interface with Corp Functions such as Procurement, Finance or Human Resource if required to resolve any issues related to project delivery.
• To lead the Department and collaborate with Corp IT and Vendors to migrate from existing to new ERP systems for the Division

Job Requirements:

• Relevant Degree with a minimum of five (5) years of relevant experience in managing the operations of a business division
• Competent in managing resources, manpower, process improvements, and knowledge in generating reports and presentation skills
• A good team player, a person with honesty, integrity, mature and self-motivated
• Confident to communicate with all levels/different cultural backgrounds
• Advantageous to have hand on experiences in the operations of a calibration and testing laboratory

• Responsible and accountable for the overall performance and P&L of the Parts & Service department.
• Oversee the operational functions and profitability of non-Golf section of JJTECS T&I covering sales, service and administration which includes active management of the After-Sales aspect for HISAL.

1. Sales Target, Business Development and Profitability

Sales and Profitability

• Work in cooperation with the General Manager of Turf & Irrigation on matters relating to Country Performance such as establishing annual sales budget and preparing strategic business plan.
• Work in cooperation with regional management team to implement regional sales initiatives and action plan.
• Manage the sales team to achieve the overall sales budget and profit margin whilst ensuring that all sales activities and business processes are performed in accordance with the policies and procedure of the company.
• Promote and sell the assigned products to achieve sales and profit margin that are in line with the Company's standard contract terms and conditions.
• Identify and increase sales to inactive customers.
• Increase sales to existing customer through up-selling and cross-selling, where appropriate, by meeting with customers together with the scheduled meeting of the equipment sales team.
• Ensure maximum profitability for performance and non-performance parts through constant monitoring of costs/prices/margins and analyzing of sales data.
• Gather market intelligence and conduct competitor analysis in identifying parts sales strategies and opportunities.
• In cooperation with Company management, implement the established control mechanism in the division to limit risk exposure.
• Utilize and leverage on the use of the organization's assets to drive efficiency and productivity in business.
• Maintain and update customers' profile and identify potential demand and sales from customers' historical data and equipment listing.

Service and profitability

• Work in cooperation with the General Manager on matters relating to country performance, such as establishing annual service budget and preparing strategic business plans.
• Work in cooperation with the regional management team to implement regional service initiatives and action plans.
• Manage the Service team to achieve the business targets whilst ensuring service activities and business processes are performed in accordance with the policies and procedures of the Department and the Group.
• Work in cooperation with the regional management team to plan and execute service plans in line with regional and local strategies to ensure high productivity and efficiency.
• Systematically and continuously develop and enforce strong relationships with internal and external customers and suppliers to gather market information in ensuring competitiveness in the market segment.
• Build good rapport and cultivate professional and effective business relationship with Principals.
• Responsible to maintain high efficiency and productivity level of the team and to achieve high customer satisfaction index on all completed jobs.
• Establish, maintain and monitor manpower utilization with proper work schedule according to service activities.
• Ensure that the workshop equipment, special tools and service vehicles are adequate, and well maintained in accordance to the safety requirements of the Company as well as the authorities.
• Responsible for timely and successful submission of warranty claims to Principals and safekeeping of supporting documents.
• Ensure high quality of repairs in accordance to manufacturers' repair standards and guidelines.
• Ensure timely completion of any reworks or service campaigns by Principals.
• Analyze and establish control systems within the Department and ensure that service records, technical documentation and manuals are secured to avoid misplacement or unauthorized removal.

Marketing

• Systematically and continuously develop and maintain strong relationships with customers and suppliers to gather market information to stay ahead of competition.
• Undertake market analysis and benchmarking against competitors to gain strategic advantage for improved performance
• Develop and execute sales and marketing plan that are in line with the business strategic goals through cooperation with sales and regional management team members.
• Develop and implement marketing tools and programs with the objective to drive for increase in sales, overall market share as well as to combat loss of key business to competitors.

2. Quality, sales and service standards

• Responsible for successful completion and delivery to customer in accordance with the agreed timeline and/or established standards.
• Ensure quality of sales and service information in the system to support the business.
• Work in co-operation with local and regional management team to establish and implement T&I Quality and Service Standards to ensure satisfactory level of customer service in meeting the expectations of external customers.
• Continuously promote and maintain good relationships and customer service mindset within the organization for quality delivery of services.

3. Inventory planning and management

• Work in cooperation with regional management team to establish annual stock level.
• Responsible for accurate inventory controls and appropriate year-end inventory levels.
• Perform proper inventory planning and management to optimize fill rates, minimizing stock obsolescence and inventory holding.

4. Logistics and Warehouse Operation

• Plan and manage the logistics and warehouse team to ensure day-to-day activities and workflow are performed effectively
• Select and work with third party logistics partners to ensure deliveries are tracked and satisfactorily completed.
• Supervise and manage the purchasing and shipping operation team to ensure activities in terms of procedural and documentation compliance are in accordance with the Company standards and guidelines.
• Work closely with internal and external parties in the region to coordinate the full purchase order cycle with a focus to fulfil requirement and service quality.
• Carry out periodic complete checks and review records and documents to ensure data entry integrity and discipline is attained at all times.
• Review regularly all delivery/import/export freight charges and set appropriate guidelines with an aim to be cost effective in all charges incurred.
• Continuously review and streamline business processes to leverage on the use of IT systems to drive for productivity.
• Address and resolve all issues and complaints in a timely manner.

5. Management Information System

• Update accurate and complete data and information into SAP and CRM for opportunities management.
• Establish and maintain monthly sales and service performance report to management and the team for visibility and drive for performance.
• Monitor and track sales and service order information through SAP/BiW system. Utilization of business information intelligence to drive productivity, growth and optimal profitability.

6. Managerial/Supervisory Responsibility

• Implement and maintain the Company's Performance Management System through annual goals setting, review and appraisal in accordance to established procedure and guidelines.
• Conduct annual training needs analysis to produce a total training plan relevant for staff.
• Select, train and develop the team to achieve the desired level of competencies and contribute to the long-term growth of the business.
• Plan and conduct on-boarding program for new staff as well as existing staff given new job role to integrate them into the organization/ job role.
• Responsible for managing expenses and account receivables in ensuring meeting the budget expectation.

7. Non-Golf Sales

• Oversee the active management of the After-Sales aspect for HISAL.
• Collaborate with sales team of non-Golf products in an area for the entire selling process of identifying customers, creating demand and capturing orders by building relationships and formulating product and service solutions and specifications based on customers' needs.
• Partner with sales team to develop business plan for the area jointly with CM and RMs, implement and thereafter monitor periodic sales performance based on agreed targets and take appropriate action to ensure the performance stays on track.
• Together with the sales team, build and leverage a network to source new opportunities and maintain competitor awareness to ensure that the sales and service teams adequately cover the market.
• Involve in the activity with "across-country functions" like Project, Installation and Supply Chain Management to ensure that the required work done accordingly.
• Collaborate with sales team to review stock levels and set safety stock (reorder) quantity in utilizing aging stock >24 month on quarterly basis to achieve greater utilization of old stocks.
• Collaborate with the sales team to liaise with customers to understand issues and problems, work with the team in coming up with solutions to build and maintain long-term relationship with customers.
• Keep abreast of new updates of products and services to identify and target potential customers.
• Involve in the accurate updating of C4C data where applicable, to regularly monitor on reports, and provide feedback for effective control and guidance to team.
• Partner the sales team to Identify areas of improvements in sales and service organization, procedures and processes, develop action plans and follow up to ensure successful implementation.

8. EHS and Housekeeping

• Implementation of proper housekeeping and discipline within the office floor so as to improve operational efficiency, whilst maintaining the good image of the Company.
• Ensure observation of safety precautions and practices at all times to minimize risk to self and others as well as damage to equipment and workplace.
• Ensure compliance to comply with the Group's and Company's Environment, Health and Safety (EHS) policies, procedures and work instructions at all times.

• Bachelor's degree in Automotive Engineering or related field
• 8-10 years in After-Sales operations and customer service environment, with experience in leading and supervising a parts and service workforce.
• Preferably 3-5 years of spare parts sales experience or relevant experience.
• Proficient in MS Office applications – Words, Excel and PowerPoint.
• Proficient in using SAP Business Warehouse (BW) application for sales information.
• Proficient in using CRM for opportunities management.
• Strong in problem solving, analytical and organizational skills, with ability to prioritize and manage multiple tasks simultaneously.
• Good knowledge of sales contract terms and conditions.
• Good knowledge of sales processes and service standards.
• Competent in sales forecasting and budgeting.
• A positive outlook and can-do attitude.
• An entrepreneurial mindset and a drive to be hands-on.

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,

About the Role:

The Department Manager will be responsible for the management and direction of employees and operations for customer support global language team. Responsibilities will include researching, analyzing and clearly understanding the products supported globally, along with customer data processes/data flow and business strategies. In partnership with internal and external customers, business knowledge will be used to identify and implement process efficiencies and data solutions for our Financial Crime and Compliance product workflows.

Responsibilities:

• Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth.
• Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility.
• Provides the tools, training and environment required to achieve employee success.
• Manage the day-to-day activities of assigned staff.
• Monitor and ensure accuracy of all work.
• Participate in the annual performance review process.
• Train staff and the subsequent optimization of their performance to support organizations strategic goals.
• Provide ongoing follow-up and feedback.
• Identify the need for, provide and/or assure all personnel are properly trained in their assigned tasks. Review, develop and implement process improvements, departmental goals, and objectives.
• Serve as go-to person for review and resolution of escalated issues.
• Maintain current knowledge of applicable laws, changes and requirements and ensure compliance.
• Advise and implement field best practices to improve products, applications, and services.
• Ensure all work is completed according to established policies, procedures, and standards.
• Assist staff in adhering to the department work schedules are maintained and projects proceed according to plans/job specifications.
• Collaborate with cross-functional and divisional groups to achieve established goals and objectives.
• Manage customer relationships expectations both internal and external.
• Prepare and/or assist in preparation of the budgets and monitor related expenditures to ensure compliance with established departmental budget.
• Assist in the preparation of periodic operational reports and metrics as requested.
• Assist other departments/divisions as requested by supervisor and/or other senior management

Requirements:

• Has minimum of 1-2 yrs. leadership experience, supervisory or operations lead role. Remote team management experience a plus
• Must have a bachelor's degree
• Must have call center experience
• Ability to learn quickly and grasp product and process to be able to effectively manage operations and assist in process improvement initiatives.
• Highly effective in people management, coaching, motivating, coordinating, and providing guidance to team members.
• Energetic, positive thinking and self-motivated with strong interpersonal skills to effectively build and sustain trust-based relationships with all levels of the organization.
• Demonstrated ability to work and meet deadlines in fast-paced and challenging environment.
• Strong written and verbal communication, problem solving, project management and delegation skills

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
• Life Assurance Policies: Providing financial security for your loved ones.
• Modern Family Benefits: Support for maternity, paternity, and adoption needs.
• Long Service Award: Recognition for your dedication and loyalty.
• Celebratory Allowance/Gifts: Marking special occasions to celebrate with you.
• Flexible Benefits Plan : Offering you wider choice of services and products
• Employee Assistance Program : Access support for personal and work-related challenges.
• Flexible Working Arrangements: Balance work and personal life effectively.
• Access to Learning and Development Resources: Empowering your professional growth.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our

Applicant Request Support Form

or please contact

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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1. Sales Target, Business Development and Profitability

Sales and Profitability

• Work in cooperation with the General Manager of Turf & Irrigation on matters relating to Country Performance such as establishing annual sales budget and preparing strategic business plan.

• Work in cooperation with regional management team to implement regional sales initiatives and action plan.

• Manage the sales team to achieve the overall sales budget and profit margin whilst ensuring that all sales activities and business processes are performed in accordance with the policies and procedure of the company.

• Promote and sell the assigned products to achieve sales and profit margin that are in line with the Company's standard contract terms and conditions.

• Identify and increase sales to inactive customers.

• Increase sales to existing customer through up-selling and cross-selling, where appropriate, by meeting with customers together with the scheduled meeting of the equipment sales team.

• Ensure maximum profitability for performance and non-performance parts through constant monitoring of costs/prices/margins and analyzing of sales data.

• Gather market intelligence and conduct competitor analysis in identifying parts sales strategies and opportunities.

• In cooperation with Company management, implement the established control mechanism in the division to limit risk exposure.

• Utilize and leverage on the use of the organization's assets to drive efficiency and productivity in business.

• Maintain and update customers' profile and identify potential demand and sales from customers' historical data and equipment listing.

Service and profitability

• Work in cooperation with the General Manager on matters relating to country performance, such as establishing annual service budget and preparing strategic business plans.

• Work in cooperation with the regional management team to implement regional service initiatives and action plans.

• Manage the Service team to achieve the business targets whilst ensuring service activities and business processes are performed in accordance with the policies and procedures of the Department and the Group.

• Work in cooperation with the regional management team to plan and execute service plans in line with regional and local strategies to ensure high productivity and efficiency.

• Systematically and continuously develop and enforce strong relationships with internal and external customers and suppliers to gather market information in ensuring competitiveness in the market segment.

• Build good rapport and cultivate professional and effective business relationship with Principals.

• Responsible to maintain high efficiency and productivity level of the team and to achieve high customer satisfaction index on all completed jobs.

• Establish, maintain and monitor manpower utilization with proper work schedule according to service activities.

• Ensure that the workshop equipment, special tools and service vehicles are adequate, and well maintained in accordance to the safety requirements of the Company as well as the authorities.

• Responsible for timely and successful submission of warranty claims to Principals and safekeeping of supporting documents.

• Ensure high quality of repairs in accordance to manufacturers' repair standards and guidelines.

• Ensure timely completion of any reworks or service campaigns by Principals.

• Analyze and establish control systems within the Department and ensure that service records, technical documentation and manuals are secured to avoid misplacement or unauthorized removal.

Marketing

• Systematically and continuously develop and maintain strong relationships with customers and suppliers to gather market information to stay ahead of competition.

• Undertake market analysis and benchmarking against competitors to gain strategic advantage for improved performance

• Develop and execute sales and marketing plan that are in line with the business strategic goals through cooperation with sales and regional management team members.

• Develop and implement marketing tools and programs with the objective to drive for increase in sales, overall market share as well as to combat loss of key business to competitors.

2. Quality, sales and service standards

• Responsible for successful completion and delivery to customer in accordance with the agreed timeline and/or established standards.

• Ensure quality of sales and service information in the system to support the business.

• Work in co-operation with local and regional management team to establish and implement T&I Quality and Service Standards to ensure satisfactory level of customer service in meeting the expectations of external customers.

• Continuously promote and maintain good relationships and customer service mindset within the organization for quality delivery of services.

3. Inventory planning and management

• Work in cooperation with regional management team to establish annual stock level.

• Responsible for accurate inventory controls and appropriate year-end inventory levels.

• Perform proper inventory planning and management to optimize fill rates, minimizing stock obsolescence and inventory holding.

4. Logistics and Warehouse Operation

• Plan and manage the logistics and warehouse team to ensure day-to-day activities and workflow are performed effectively

• Select and work with third party logistics partners to ensure deliveries are tracked and satisfactorily completed.

• Supervise and manage the purchasing and shipping operation team to ensure activities in terms of procedural and documentation compliance are in accordance with the Company standards and guidelines.

• Work closely with internal and external parties in the region to coordinate the full purchase order cycle with a focus to fulfil requirement and service quality.

• Carry out periodic complete checks and review records and documents to ensure data entry integrity and discipline is attained at all times.

• Review regularly all delivery/import/export freight charges and set appropriate guidelines with an aim to be cost effective in all charges incurred.

• Continuously review and streamline business processes to leverage on the use of IT systems to drive for productivity.

• Address and resolve all issues and complaints in a timely manner.

5. Management Information System

• Update accurate and complete data and information into SAP and CRM for opportunities management.

• Establish and maintain monthly sales and service performance report to management and the team for visibility and drive for performance.

• Monitor and track sales and service order information through SAP/BiW system. Utilization of business information intelligence to drive productivity, growth and optimal profitability.

6. Managerial/Supervisory Responsibility

• Implement and maintain the Company's Performance Management System through annual goals setting, review and appraisal in accordance to established procedure and guidelines.

• Conduct annual training needs analysis to produce a total training plan relevant for staff.

• Select, train and develop the team to achieve the desired level of competencies and contribute to the long-term growth of the business.

• Plan and conduct on-boarding program for new staff as well as existing staff given new job role to integrate them into the organization/ job role.

• Responsible for managing expenses and account receivables in ensuring meeting the budget expectation.

7. Non-Golf Sales

• Oversee the active management of the After-Sales aspect for HISAL.

• Collaborate with sales team of non-Golf products in an area for the entire selling process of identifying customers, creating demand and capturing orders by building relationships and formulating product and service solutions and specifications based on customers' needs.

• Partner with sales team to develop business plan for the area jointly with CM and RMs, implement and thereafter monitor periodic sales performance based on agreed targets and take appropriate action to ensure the performance stays on track.

• Together with the sales team, build and leverage a network to source new opportunities and maintain competitor awareness to ensure that the sales and service teams adequately cover the market.

• Involve in the activity with "across-country functions" like Project, Installation and Supply Chain Management to ensure that the required work done accordingly.

• Collaborate with sales team to review stock levels and set safety stock (reorder) quantity in utilizing aging stock >24 month on quarterly basis to achieve greater utilization of old stocks.

• Collaborate with the sales team to liaise with customers to understand issues and problems, work with the team in coming up with solutions to build and maintain long-term relationship with customers.

• Keep abreast of new updates of products and services to identify and target potential customers.

• Involve in the accurate updating of C4C data where applicable, to regularly monitor on reports, and provide feedback for effective control and guidance to team.

• Partner the sales team to Identify areas of improvements in sales and service organization, procedures and processes, develop action plans and follow up to ensure successful implementation.

8. EHS and Housekeeping

• Implementation of proper housekeeping and discipline within the office floor so as to improve operational efficiency, whilst maintaining the good image of the Company.

• Ensure observation of safety precautions and practices at all times to minimize risk to self and others as well as damage to equipment and workplace.

• Ensure compliance to comply with the Group's and Company's Environment, Health and Safety (EHS) policies, procedures and work instructions at all times.

Job Specifications

• Bachelor's degree in Automotive Engineering or related field

• 8-10 years in After-Sales operations and customer service environment, with experience in leading and supervising a parts and service workforce.

• Preferably 3-5 years of spare parts sales experience or relevant experience.

• Proficient in MS Office applications – Words, Excel and PowerPoint.

• Proficient in using SAP Business Warehouse (BW) application for sales information.

• Proficient in using CRM for opportunities management.

• Strong in problem solving, analytical and organizational skills, with ability to prioritize and manage multiple tasks simultaneously.

• Good knowledge of sales contract terms and conditions.

• Good knowledge of sales processes and service standards.

• Competent in sales forecasting and budgeting.

• A positive outlook and can-do attitude.

• An entrepreneurial mindset and a drive to be hands-on.

Job Responsibilities:

• Deliver the sales plan to drive sales performance
• Stock management
• Cost management
• Implement layout plan which in line with brand, store presentation, styling and marketing principles
• Deliver a safe & legal environment for both customers and colleagues
• Provide feedback to individuals that recognizes great customer service and drives improvement
• Drive productivity, high performance and develop potential

Job Requirements:

• Diploma or above with at least 2 years' supervisory experiences in fashion retail, food or related industries
• Strong communication and interpersonal skills
• Ability to analyse, interpret and translate data into meaningful business information for developing actions
• Be positive and flexible to cope with constantly changing business needs

Remuneration Package:

• Sales incentive
• Life and Health insurance, medical discount
• Staff purchases discount

Everyone's Welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organization, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

Be part of #OneTeam

We offer attractive remuneration package, includes 5 days work commensurate with qualification and experience to the right candidate. Interested parties please click "Apply Now" to submit full resume with current and expected salaryto Human Resources Department.

* Only shortlisted candidates will be notified. All information collected will be kept strictly confidential and for recruitment-related purpose only.

Marks & Spencer - an Al-Futtaim Group Company

 

Job Description

1. Sales Target, Business Development & Profitability

Sales and Profitability

•
Work in cooperation with the General Manager of T&I on matters relating to Country Performance such as establishing annual sales budget and preparing strategic business plan.

• Work in cooperation with regional management team to implement regional sales initiatives and action plan.

• Manage the sales team to achieve the overall sales budget and profit margin whilst ensuring that all sales activities and business processes are performed in accordance with the policies and procedure of the company.

• Promote and sell the assigned products to achieve sales and profit margin that are in line with the Company's standard contract T&C.

• Identify and increase sales to inactive customers.

• Increase sales to existing customer through up-selling and cross-selling, where appropriate, by meeting with customers together with the scheduled meeting of the equipment sales team.

• Ensure maximum profitability for performance and non-performance parts through constant monitoring of costs/prices/margins and analyzing of sales data.

• Gather market intelligence and conduct competitor analysis in identifying parts sales strategies and opportunities.

• In cooperation with Company management, implement the established control mechanism in the division to limit risk exposure.

• Utilize and leverage on the use of the organization's assets to drive efficiency and productivity in business.

• Maintain and update customers' profile and identify potential demand and sales from customers' historical data and equipment listing.

Service & profitability

• Work with the General Manager on matters relating to country performance, such as establishing annual service budget and preparing strategic business plans.

• Work with the regional management team to implement regional service initiatives and action plans, and plan and execute service plans in line with regional and local strategies to ensure high productivity and efficiency.

• Manage the Service team to achieve the business targets whilst ensuring service activities and business processes are performed in accordance with the policies and procedures of the Department and the Group.

• Systematically and continuously develop and enforce strong relationships with internal and external customers and suppliers to gather market information in ensuring competitiveness in the market segment.

• Build good rapport and cultivate professional and effective business relationship with Principals.

• Responsible to maintain high efficiency and productivity level of the team and to achieve high customer satisfaction index on all completed jobs.

• Establish, maintain and monitor manpower utilization with proper work schedule according to service activities.

• Ensure that the workshop equipment, special tools and service vehicles are adequate, and well maintained in accordance to the safety requirements of the Company and the authorities.

• Responsible for timely and successful submission of warranty claims to Principals and safekeeping of supporting documents.

• Ensure high quality of repairs in accordance to manufacturers' repair standards and guidelines, and timely completion of any reworks or service campaigns by Principals.

• Analyze and establish control systems within the Department and ensure that service records, technical documentation and manuals are secured to avoid misplacement or unauthorized removal.

Marketing

•
Systematically and continuously develop and maintain strong relationships with customers and suppliers to gather market information to stay ahead of competition.

• Undertake market analysis and benchmarking against competitors to gain strategic advantage for improved performance

• Develop and execute sales and marketing plan that are in line with the business strategic goals through cooperation with sales and regional management team members.

• Develop and implement marketing tools and programs with the objective to drive for increase in sales, overall market share as well as to combat loss of key business to competitors.

2. Quality, sales & service standards

• Responsible for successful completion and delivery to customer in accordance with the agreed timeline and/or established standards.

• Ensure quality of sales and service information in the system to support the business.

• Work in co-operation with local and regional management team to establish and implement T&I Quality and Service Standards to ensure satisfactory level of customer service in meeting the expectations of external customers.

• Continuously promote and maintain good relationships and customer service mindset within the organization for quality delivery of services.

3. Inventory planning & management

• Work with regional management team to establish annual stock level.

• Responsible for accurate inventory controls and appropriate year-end inventory levels.

• Perform proper inventory planning and management to optimize fill rates, minimizing stock obsolescence and inventory holding.

4. Logistics & Warehouse Operation

• Plan and manage the logistics and warehouse team to ensure day-to-day activities and workflow are performed effectively

• Select and work with third party logistics partners to ensure deliveries are tracked and satisfactorily completed.

• Supervise and manage the purchasing and shipping operation team to ensure activities in terms of procedural and documentation compliance are in accordance with the Company standards and guidelines.

• Work closely with internal and external parties in the region to coordinate the full purchase order cycle with a focus to fulfil requirement and service quality.

• Carry out periodic complete checks and review records and documents to ensure data entry integrity and discipline is attained at all times.

• Review regularly all delivery/import/export freight charges and set appropriate guidelines with an aim to be cost effective in all charges incurred.

• Continuously review and streamline business processes to leverage on the use of IT systems to drive for productivity.

• Address and resolve all issues and complaints in a timely manner.

5. Management Information System

• Update accurate and complete data and information into SAP and CRM for opportunities management.

• Establish and maintain monthly sales and service performance report to management and the team for visibility and drive for performance.

• Monitor and track sales and service order information through SAP/BiW system. Utilization of business information intelligence to drive productivity, growth and optimal profitability.

6. Managerial Responsibility

• Implement and maintain the Company's Performance Management System through annual goals setting, review and appraisal in accordance to established procedure and guidelines.

• Conduct annual training needs analysis to produce a total training plan relevant for staff.

• Select, train and develop the team to achieve the desired level of competencies and contribute to the long-term growth of the business.

• Plan and conduct on-boarding program for new staff and existing staff given new job role to integrate them into the organization/ job role.

• Responsible for managing expenses and account receivables to meet the budget expectation.

7. Non-Golf Sales

• Manage After Sales (Parts and Service) for HISAL.

• Collaborate with sales team of non-Golf products in an area for the entire selling process of identifying customers, creating demand and capturing orders by building relationships and formulating product and service solutions and specifications based on customers' needs.

• Partner with sales team to develop business plan for the area jointly with CM and RMs, implement and thereafter monitor periodic sales performance based on agreed targets and take appropriate action to ensure the performance stays on track.

• Together with the sales team, build and leverage a network to source new opportunities and maintain competitor awareness to ensure that the sales and service teams adequately cover the market.

• Involve in the activity with "across-country functions" like Project, Installation and Supply Chain Management to ensure that the required work done accordingly.

• Collaborate with sales team to review stock levels and set safety stock (reorder) quantity in utilizing aging stock >24 month on quarterly basis to achieve greater utilization of old stocks.

• Collaborate with the sales team to liaise with customers to understand issues and problems, work with the team in coming up with solutions to build and maintain long-term relationship with customers.

• Keep abreast of new updates of products and services to identify and target potential customers.

• Involve in the accurate updating of C4C data where applicable, to regularly monitor on reports, and provide feedback for effective control and guidance to team.

• Partner the sales team to Identify areas of improvements in sales and service organization, procedures and processes, develop action plans and follow up to ensure successful implementation.

Job Specifications

• Bachelor's degree in Automotive Engineering or related field

• 8-10 years in After-Sales operations and customer service environment, with leading and supervisory experience in parts and service workforce

• Preferably 3-5 years of spare parts sales/relevant experience

• Proficient in MS Office, SAP Business Warehouse (BW) application for sales information and CRM (opportunities management)

• Strong problem solving, analytical & organizational skills; able to prioritize and multitask

• Good knowledge of sales contract T&C, sales processes and service standards

• Competent in sales forecasting and budgeting

• A positive outlook and can-do attitude

• An entrepreneurial mindset and a drive to be hands-on

Job Location : Orchard

Benefits : Basic + Allowances + AWS + VB

Job Description – Department Manager (Ladies' Fashion)

Basically, your duties as a Department Manager (Ladies' Fashion) are as follows:

Merchandising and Market Research

1. Devise and implement sales and merchandising plans and strategies to achieve sales, stock and profit targets of the department. To maximize sales and minimize losses through the proper management of staff, merchandise and space of department.

2. Manage and control buying budgets, merchandise mix and stocks.

3. Enhance online store sales by extending and maximizing the synergy effect with our physical store.

4. Forecast and analyze fashion and demand trends, explore and recommend new merchandise mix and suppliers.

5. Plan and develop effective and efficient sourcing and procurement systems, source and procure merchandise.

6. Conduct market survey, research trade information and analysis on competitors' stores.

7. Negotiate with vendors / suppliers for most favourable terms and conditions and to plan major vendor programs in important growth areas.

8. Plan and organize merchandise purchase and delivery schedule from overseas buying trips.

9. Plan and execute renovation plan/s for department.

Business / Sales and Cost Management

1. Management of day-to-day business plans and sales operations of department.

2. Effective management / control of operating expenses (including manpower expenses).

3. Support sales floor operations (during operation hours) and to lead and motivate staff and promoters to carry out their duties effectively and efficiently to achieve sales, profits and stock targets.

4. Prepare and analyze sales / profits / stock reports; prepare budget reports and any other records required by the company.

Advertising and Promotions Events / Merchandise Presentation

1. Prepare and execute advertising and promotion plans, budget and schedules based on sales plan.

2. Enhance merchandise presentations (display).

3. Embrace digital marketing for better customer engagement and business growth for physical store and online store.

Staff Management & Customer Service

1. Prepare and execute manpower plans; to check and approve department's monthly staff roster; to ensure optimal management of manpower strength/effective manpower planning.

2. Conduct On-The-Job training - ensure that all staff and promoters provide the highest level of service to customers; adhere to company policies, rules and regulations; behave according to business etiquette and standards set by the company; are properly dressed and groomed.

3. The manager is responsible for conducting yearly appraisals for all team members to assess performance and support professional development.

4. Conduct effective performance management of staff.

5. Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company, employing a consistently high level of service.

6. Establish and reform operation system, merchandise assortment and (improve) service level based on customers' requirement/feedback; resolve customer complaints and to obtain customers' feedback.

Compliance Management

1. Comply with Company's policies, rules and regulations and to abide by social rules and regulations.

2. Comply with all government's regulations including rules governing the Workplace Safety & Health (WSH) Act. Ensure that all risk management measures are in order and that all staff, promoters and suppliers adhere to the safety requirements.

3. Maintain in confidence, all Confidential Information owned or used by the Company, associated businesses, property or transaction, and prevent disclosure of details of any clients, customers or suppliers of the Company.

4. Any other job-related duties as and when assigned by the company.