6,787 Services jobs in Singapore
Service Delivery Manager – Network Managed Services
Posted 5 days ago
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Job Description
Job Summary
We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations . The ideal candidate will bring strong leadership skills , a solid background in IT service management , and proven experience managing both services and people .
You will be responsible for managing a team of 10 engineers , ensuring operational excellence, delivering against contractual SLAs , and driving service improvements through automation , cloud technologies , and data-driven reporting .
Key Responsibilities
- Lead and manage a team of approximately 10 engineers supporting Network Managed Services and 24x7 network operations .
- Oversee day-to-day service delivery to ensure contractual SLAs and customer expectations are consistently met.
- Act as the primary escalation point for major incidents , coordinating 24x7 standby support and response efforts.
- Manage change , incident , and problem management processes in alignment with ITIL best practices .
- Drive continuous improvement initiatives through process optimization , automation , and cloud adoption .
- Prepare, analyze, and present operational and performance reports using Power BI and ServiceNow .
- Collaborate with internal teams and stakeholders to enhance service quality, efficiency, and reliability.
- Conduct regular service reviews with clients, addressing performance, issues, and improvement plans.
- Handle people management responsibilities including staffing, training, development, and performance evaluations for the engineering team.
Requirements
- Bachelor’s degree in Computer Science, Information Technology or a related field.
- Minimum 5 years of IT operations or service delivery experience , including 2+ years in a leadership or managerial role .
- Proven experience managing Network Managed Services operations.
- Demonstrated people management experience leading a team of at least 10 engineers .
- Strong background in network infrastructure and operational management .
- Experience supporting 24x7 operations , with standby support responsibilities for escalations and incidents.
- ITIL Certification is mandatory .
- Experience in cloud technologies (Azure, AWS, or GCP) and automation tools .
- Proficiency in creating and presenting reports using Power BI and ServiceNow .
- Excellent communication , leadership , and stakeholder management skills.
- Strong analytical and problem-solving abilities.
Please send your detailed resume in MS Word format to with
- Education Level
- Working experiences
- Each employment background
- Reason for leaving each employment
- Last drawn salary
- Expected salary
- Date of availability
Service Delivery Manager – Day 2 Managed Services
Posted today
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Overview
An experienced Service Delivery Manager to oversee the end-to-end delivery and performance of Day 2 managed services. Acting as the primary point of contact for clients, this role ensures alignment with SLAs, operational standards, and customer expectations while driving continuous service improvement. The Service Delivery Manager will bridge technical teams, business stakeholders, and clients — combining operational governance, strategic leadership, and customer engagement to deliver resilient and value-driven services.
Key Responsibilities
Client & Stakeholder Management:
- Serve as the main liaison between clients, service delivery teams, and internal stakeholders.
- Conduct regular service reviews, communicate performance results, and build strong client relationships to ensure satisfaction and retention.
- Support contract compliance, renewal discussions, and commercial alignment of delivery with business outcomes.
Service Delivery & Governance:
- Manage end-to-end delivery of Day 2 managed services, ensuring SLA adherence and consistent service quality.
- Oversee incident escalations, coordinate root cause analysis (RCA), and ensure effective resolution and preventive measures.
- Lead change management processes, ensuring service readiness for updates, enhancements, and transformation initiatives.
Maintain service documentation, not limited to playbooks, runbooks, and workflows.
Performance Monitoring & Improvement:
- Monitor service delivery KPIs, identify risks and bottlenecks, and implement corrective actions.
- Drive continual service improvement (CSI) through data-driven analysis, process optimization and automation, and adoption of emerging technologies.
- Partner with governance, security, and operations teams to ensure regulatory compliance and alignment with industry standards (e.g., ISO27001, ISO9001).
Leadership & Resource Management:
- Lead cross-functional teams of engineers, service managers, and specialists to ensure smooth delivery.
- Manage vendor relationships, ensuring performance standards are met and collaboration is effective.
Contribute to resource planning and cost optimisation to support business objectives.
Qualifications
- Experience: 7+ years in IT service delivery, managed services, or IT operations, with 5+ years in a client-facing role.
- Leadership & Governance: Proven ability to manage diverse teams, vendors, and clients across complex environments.
- Service Management Expertise: Strong understanding of ITIL frameworks, SLA governance, change management, and CSI practices.
- Technical Awareness: Familiarity with IT operations, cybersecurity, cloud, and infrastructure environments.
- Certifications: ITIL Foundation (V3/V4), PMP or equivalent project/service management certifications strongly preferred.
Receptionist & Business Services Assistant
Posted today
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Job Description
You are our brand ambassador and where our client experience starts. We strive to provide professional client service and business support of the highest standards.
Key responsibilities and deliverables
Reception and Client Care :
- Manage clients' and visitors' hospitality, including serving of drinks and refreshments.
- Attend to clients' and visitors' requests including document printing, catering and transport arrangements.
- Respond to telephone calls promptly and ensure that the reception is maintained at all times.
- Maintain schedule of conference room bookings for meetings, client events and various activities
- Provide first line of support for any audio and video support and requirements for internal and client meetings.
- Ensure client suites and social zones are always tidy.
- Keep records for office security access passes.
Business Services :
- Support fee earners with secretarial tasks including document printing, photocopying, binding, preparing legal hearing bundles and making travel arrangements and restaurant bookings.
- Covers any absence in the secretarial team.
- Liaise with the building management regarding maintenance and repair issues
- Coordinate with vendors regarding maintenance and repair of office equipment and services.
- Monitor inventory for pantry, stationery, and other office supplies.
- Attend to courier and transportation requests.
- Assist the marketing & business development team with the organisation of client seminars, along with other events such as conferences and client networking events. Responsibilities include liaising with venues, caterers and room setups, maintaining RSVPs and preparing name badges.
- Liaise with the technology team to address faults.
Address all other ad-hoc requests.
Key requirements
Successful candidates will have excellent customer service skills and must be outcome oriented. The ability to work in a fast-paced environment with strong attention to detail is essential.
Key Qualities and Skills:
- Exceptional customer service skills, supported by experience in premium hospitality or professional services.
- Excellent communication skills (written and verbal) with the confidence and ability to deal with people at all levels.
- Eager to learn and not afraid to ask questions.
- Have a positive attitude and ability to work under pressure.
- Team player – reliable, flexible, enthusiastic, helpful and willing to work beyond normal hours from time to time.
- Good administrative skills; attention to detail and accuracy.
- Strong sense of urgency and problem-solving skills.
- Ability to prioritise and work at own initiative.
- Must be technologically proficient and competent in Microsoft suite of applications.
Freshfields is a global law firm with a long-standing track record of successfully supporting the world's leading national and multinational corporations, financial institutions, and governments on ground-breaking and business critical mandates.
At Freshfields we seek to create a better future for our clients, our people and the communities in which we live and work. We value diversity and are committed to building an inclusive environment where everyone feel they can belong, engage and excel.
Business Services Team Manager
Posted today
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Job Description
Join to apply for the
Business Services Team Manager
role at
Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few roles based in offices.
The company is founder led, profitable and growing. We are hiring a
Business Services Team Manager
to lead efficient and effective travel, logistics, event, scheduling, expense policy and administration. This executive role requires outstanding coordination, planning, decision-making, budgeting, procurement, reporting and management. It is a fast-paced and complex operation in the tech industry.
We coordinate large-scale company events which involve travel for hundreds of people from 80+ countries. We run such events four times a year, a significant investment in our ability to shape culture, teamwork, execution plans and strategy. Our team is responsible for travel procurement and logistics, ensuring that these events run efficiently and safely. Visas, travel complications and unexpected situations make this a complex operation to run efficiently, demanding a rigorous approach and high work ethic in the team.
This team also serves as an independent check on expense claim approval, ensuring fairness and consistency across teams and countries. This requires integrity, transparency and accountability, and a willingness to set and politely defend the same expectations of the most senior and most junior colleagues.
Together these responsibilities amount to tens of millions in operational costs and a significant number of tactical and operational decisions. Our team also provides traditional 'EA' services for company leads, though they do this across departments and as a consistent service rather than as personal assistants; they set and deliver to expectations on specific kinds of work. They schedule meetings, coordinate monthly reports, handle delegated approvals for travel and expenses, work across teams, coordinate with suppliers, and run small projects or initiatives.
Location: Worldwide, home based, except in locations where we have an office, such as London, Taipei and Beijing
Leadership and accountability
This team has a direct impact on every team at Canonical. It is important for them to have excellent judgment and interpersonal skills, the confidence to hold people accountable and defend positions of policy, and the work ethic to move quickly through a large volume of work. It is also essential that the team participate in every company event, from the planning and venue selection stages to scheduling, operations and safety reviews, to ensure that they establish personal relationships with team leaders and can ensure these events run smoothly.
As a manager, your team would be responsible for
Travel approvals, logistics and operations
Expense review in line with policies
Planning of complex company events four times a year
Company offices that provide executive briefing and operational facilities
Our global duty of care, health and safety programs with comprehensive policies and practices
What we are looking for
An exceptional academic track record from both high school and university
An undergraduate degree in a technical or business subject
Drive, and a track record of going above-and-beyond expectations
Leadership and management skills
Demonstrable good judgement in matters involving money, policy and in-person interactions
Ability to work in a global, multicultural organisation
Excellent interpersonal skills, curiosity, flexibility
Responsibility, accountability, thoughtfulness and self-awareness
Result-oriented, with a personal drive to meet commitments
Ability to travel up to four times a year, for company events up to two weeks long
Additional Skills That You Might Also Bring
Travel industry experience
Project management experience
Event management and operations experience
Business and corporate administration experience
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Software Development
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Risk Services - Business Transformation Services Associate - 2026 Intake
Posted today
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As an Associate, you will work with a team of problem solvers and Subject Matter Experts, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: **Problem Solving and Analytical Skills**: Leverage strong analytical and problem-solving skills to address complex business challenges, validate and interpret data, and provide insightful recommendations that drive strategic and executional decisions. **Team Collaboration:** Collaborate effectively within diverse teams and with external stakeholders. Utilize excellent interpersonal skills to manage resources and build positive working relationships across various levels, ensuring cohesive team dynamics. **Communication Skills:** Exhibit clear and persuasive communication skills, both verbally and in writing. Articulate ideas, solutions, and insights effectively to ensure recommendations and findings are well-understood by clients and team members. We recognise that our ideal candidate may come from a diverse range of backgrounds and experiences. Possessing majority of the qualifications below are desired, but not mandatory. Passion for technology, with comprehensive experience in the following areas:: Exhibits familiarity with cutting-edge emerging technologies and their practical applications in various domains. Experience and qualifications in the following areas are an added advantage:Experience in solution architecture (e.g. Cloud, application development and integration) Experience in UI/UX design and tools such as Figma Experience in Automation using tools such as RPA; Uipath, Automation Anywhere etc.**Business strategy**: The ability to integrate technology into business strategies and manage technology-driven projects effectively. Experience and in the following areas are an added advantage: Project management experience (e.g. MSP, Prince2, MAPM, MoR, Agile, Scrum)Strong analytical and problem-solving capabilities, with the ability to work comfortably with large, complex data sets. Strong project management capabilities, including the ability to prioritize and manage multiple tasks. Relevant project management qualifications are desirable. Experience in change management, coordinating stakeholder communications, training and workshops.Expertise in business consultancy and advisory, including experience in process mapping, analysis, and risk management. Ability to understand and translate business requirements into technical solutions, with a strong business acumen.Excellent communication and presentation skills, both oral and written. Ability to collaborate effectively with diverse stakeholders and maintain a client service mindset to build and maintain relationships.: Demonstrates a foundational understanding of data structures, database systems, and data processing techniques. Experience and qualifications in the following areas are an added advantage:Knowledge or experience in data management frameworks, including operating model, data governance, data management, data security, data quality and data architecture Knowledge in data integration and management : Showcases a solid grasp of analytical methods, Large Language Models, machine learning algorithms, and the use of automation tools to derive insights and streamline processes. Experience and qualifications in the following areas are an added advantage:Prior experience in the design and execution of projects related to Data Analytics, Data science and digital transformation and up-to-date on methods and technologies related to Data Science, Artificial Intelligence/Machine Learning and AutomationExperience in working with Large Language Models Knowledge in Business Intelligence tools, relational or graph database management tools and relevant statistic tools/programming languages (e.g. SQL, NoSQL, R, Python, SAS, VBA, C++, Java) Data Storytelling and visualization skills (e.g. PowerBI, Tableau or QlikView)Other tools/cloud platform knowledge and experience valued (e.g. Alteryx, GCP, Azure, AWS) **Education** *(if blank, degree and/or field of study not specified)*
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Lecturer - Business Services ITE College West
Posted today
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Job Description
Institute of Technical Education
Fixed Terms
Closing on 22 Sep 2025
What the role is
As a Lecturer, your contributions go beyond teaching and facilitating learning. You will play a critical role in recognising and nurturing your students' potential and their lifelong learning needs.
What you will be working on
In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.
What we are looking for
You should have at least 3 years of relevant work experience in Business Administration, Accountancy, Marketing, Commerce or related disciplines that you are ing for and should be able to teach in at least 2 or more of the following areas:
- Customer Service
- Office Administration
- Accounting
- Events Management
- Marketing/Sales
- Entrepreneurship
- Advertising & Public Relations
- Elements of Business
- Communication
- Customer Experience
- Hospital Operations
Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.
About Institute of Technical Education
The Institute of Technical Education is a globally-recognised world-class institution for excellence in technical education. Here, you make an extraordinary difference because ours is a unique Hands-on, Minds-on, Hearts-on College Education. Our awards include the prestigious Singapore Quality Award with Special Commendation and the inaugural Harvard-IBM Innovations Award in Transforming Government, affirmations of transformational leadership and passionate staff who bring us closer to becoming a Global Leader for Innovations in Technical Education.
About your application process
This job is closing on 22 Sep 2025.
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Institute of Technical Education or the wider Public Service.
Procurement Senior Manager, Business Services, APAC
Posted today
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Job Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
Job Function:
Procurement
Job Sub Function:
Category
Job Category:
People Leader
All Job Posting Locations:
Chiyoda, Tokyo, Japan, Shanghai, China, Singapore, Singapore
Job Description:
Johnson & Johnson is recruiting for a Procurement Senior Manager, Business Services located in Singapore.
As a pivotal leader within APAC Business Services procurement, this role is instrumental in shaping and driving a dynamic business engagement strategy across business services categories. We will develop and lead a high-performing team of three managers, working closely with regional, sector, and global partners to understand their unique needs and craft innovative, customized solutions.
Serving as the central orchestrator, we will ensure seamless cross-functional collaboration by translating business insights into strategic procurement solutions that deliver a competitive advantage, enhance partner experiences, and drive cost efficiencies. Together, we will influence strategic procurement initiatives and contribute to the company's balanced growth in the APAC region.
Key Responsibilities:
1. Business Engagement & Strategic Orchestration
Develop and implement a clear Business Engagement Strategy that cultivates collaboration between Business Services and sector teams.
Act as a link between Global Category Leads, Regional Category Leads, Sector Leads, and business partners to deliver integrated solutions.
Build a proactive, consultative approach to position procurement as a strategic partner that supports operational excellence and innovation.
Provide regular updates and insights to senior leaders, highlighting procurement’s contribution to business success.
2.
People Leadership & Organizational Impact
Lead, develop, and empower a team of managers, encouraging high performance and continuous learning.
Set clear goals, support talent growth, and help cultivate future leaders.
Support the APAC Business Services leader by promoting agility, innovation, and service excellence.
3.
Regional Sourcing & Business Centric Strategies
Design sourcing strategies for Fleet and TME categories that are aligned globally but adaptable to regional needs.
Lead initiatives that capitalize on market trends and deliver measurable value.
4.
Cost Optimization & Value Creation
Find opportunities to reduce costs and improve efficiencies.
Lead or support projects that maximize value and drive innovation.
Work with teams across regions and sectors to champion ongoing cost improvements.
5.
Strategic Partner & Supplier Management
Build strong, trusted relationships with partners to deliver measurable results.
Lead contract negotiations to manage risks, ensure compliance, and secure favorable terms that support long-term value
Qualifications
Education:
University Degree or equivalent experience
Master of Business Administration: Nice to have
Experience and Skills:
Required:
At least 7 years of relevant proven experience
Transformational Leadership & Influencing
Strategic Decision-Making & Complex Problem Solving
Strategy Development & Negotiation Mastery
Data-Driven Insight & Organizational Agility
Executive Communication & Influence
Strategic Partner & Supplier Ecosystem Leadership
Preferred:
Experience with working in international environments preferred
Business, Procurement, Travel & Meeting industry knowledge is a bonus
Other:
Why This Role Matters
This position is not just about procurement execution; it’s a strategic leadership role that anchors APAC’s growth and operational excellence. By orchestrating a sophisticated business engagement framework, leading transformative sourcing initiatives, and cultivating an empowered team, this role fundamentally elevates how procurement contributes to Johnson & Johnson’s mission: delivering innovative solutions that improve lives worldwide.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.
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Director, Client Services - Trust Services
Posted 10 days ago
Job Viewed
Job Description
Our Client is an international independent trust company, and is seeking a Director, Client Services for managing their private client service division of the Singapore office.
Main PurposeThe primary functions of the Director, Client Services ("DCS") are:
- To provide a full scope of client services to a portfolio of international trusts and companies that comprise several VIP international client relationships for the Singapore office, including some UHNW family office clients.
- The successful candidate may be required to act as the primary contact within the Singapore office for these clients, supported by his/her team of Senior officers, officers and junior officers.
- To develop new business by regularly visiting designated markets and meeting with intermediaries and potential clients. It should be noted, however, that this is not a BD role, it is a client admin and management role but as a senior person attending industry events and some networking is expected.
- To participate in the overall management and development of the office to ensure that the company's strategic objectives are met.
Act as the primary point of contact for international clients in the administration of their trust and corporate structures.
- Ensuring that new business procedures are followed, particularly in relation to the production of application forms and the gathering of CDD.
- Drafting, or arranging the drafting, of appropriate trust documentation such as Trust Deeds and Letters of Wishes.
- Supervising various staff to ensure that they meet the objectives of the company, attend to client service requirements, and ensure compliance with statutory requirements, particularly in respect of corporate secretarial matters.
- Ensuring that the internal Client Management Information System database for client entities is correct and kept up to date.
- Supervision and development of the STCO’s team of Officers and Junior Officers.
- Responsibility for the financial management of client relationships, including invoicing and fee collection.
- Act as Resident Manager of the Trust Company and/or provide director services of various Singapore client entities (if required).
- Attend to all other tasks set by the Directors of the Company.
Ideally, experience will comprise of the following:
- A minimum of 10 years of experience in a trust administration role within a trustee company, private bank trust department, or the trust services department of a professional accounting firm.
- Sound knowledge of trust law and trust administration practices is essential.
- A working knowledge of corporate secretarial and administration services.
- Understanding of private banking or investment management client service processes would be an advantage.
- Business development and marketing to intermediaries and potential new clients.
Applicants should :-
- Possess strong organizational skills and demonstrate an ability to handle multiple client service tasks promptly and efficiently. Attention to detail is essential.
- Demonstrate that they are able to deal with client affairs in a highly professional manner.
- Possess the highest level of personal integrity and demonstrate a full understanding and appreciation for confidentiality in dealing with client matters.
- Have excellent communication skills, both written and oral, and be sensitive to the cultural diversity of the client portfolio.
- Be career-focused.
Relevant professional qualifications in trust administration, STEP, banking, accounting or law.
Desired Skills & ExperienceExcellent Communication Skills, Management Skills, Trust Services, Financial Management, Arranging, Business Acumen, Financials, VIP, Private Banking, Invoicing, Administration, Deeds, Investment Management, Attention to Detail, Trust Administration, Business Development.
#J-18808-LjbffrDirector, Client Services - Trust Services
Posted today
Job Viewed
Job Description
Our Client is an international independent trust company, and is seeking a Director, Client Services for managing their private client service division of the Singapore office.
Main Purpose
The primary functions of the Director, Client Services ("DCS") are:
To provide a full scope of client services to a portfolio of international trusts and companies that comprise several VIP international client relationships for the Singapore office, including some UHNW family office clients.
The successful candidate may be required to act as the primary contact within the Singapore office for these clients, supported by his/her team of Senior officers, officers and junior officers.
To develop new business by regularly visiting designated markets and meeting with intermediaries and potential clients. It should be noted, however, that this is not a BD role, it is a client admin and management role but as a senior person attending industry events and some networking is expected.
To participate in the overall management and development of the office to ensure that the company's strategic objectives are met.
Important Functions
Act as the primary point of contact for international clients in the administration of their trust and corporate structures.
Ensuring that new business procedures are followed, particularly in relation to the production of application forms and the gathering of CDD.
Drafting, or arranging the drafting, of appropriate trust documentation such as Trust Deeds and Letters of Wishes.
Supervising various staff to ensure that they meet the objectives of the company, attend to client service requirements, and ensure compliance with statutory requirements, particularly in respect of corporate secretarial matters.
Ensuring that the internal Client Management Information System database for client entities is correct and kept up to date.
Supervision and development of the STCO’s team of Officers and Junior Officers.
Responsibility for the financial management of client relationships, including invoicing and fee collection.
Act as Resident Manager of the Trust Company and/or provide director services of various Singapore client entities (if required).
Attend to all other tasks set by the Directors of the Company.
The Person's Relevant Experience
Ideally, experience will comprise of the following:
A minimum of 10 years of experience in a trust administration role within a trustee company, private bank trust department, or the trust services department of a professional accounting firm.
Sound knowledge of trust law and trust administration practices is essential.
A working knowledge of corporate secretarial and administration services.
Understanding of private banking or investment management client service processes would be an advantage.
Business development and marketing to intermediaries and potential new clients.
Personal Attributes
Applicants should :-
Possess strong organizational skills and demonstrate an ability to handle multiple client service tasks promptly and efficiently. Attention to detail is essential.
Demonstrate that they are able to deal with client affairs in a highly professional manner.
Possess the highest level of personal integrity and demonstrate a full understanding and appreciation for confidentiality in dealing with client matters.
Have excellent communication skills, both written and oral, and be sensitive to the cultural diversity of the client portfolio.
Be career-focused.
Qualifications
Relevant professional qualifications in trust administration, STEP, banking, accounting or law.
Desired Skills & Experience
Excellent Communication Skills, Management Skills, Trust Services, Financial Management, Arranging, Business Acumen, Financials, VIP, Private Banking, Invoicing, Administration, Deeds, Investment Management, Attention to Detail, Trust Administration, Business Development.
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Director, Client Services - Trust Services
Posted 18 days ago
Job Viewed
Job Description
Our Client is an international independent trust company, and is seeking a Director, Client Services for managing their private client service division of the Singapore office.
Main Purpose
The primary functions of the Director, Client Services (“DCS”) are:
- To provide a full scope of client services to a portfolio of international trusts and companies that comprise several VIP international client relationships for the Singapore office, including some UHNW family office clients.
- The successful candidate may be required to act as the primary contact within the Singapore office for these clients, supported by his/her team of Senior officers, officers and junior officers.
- To develop new business by regularly visiting designated markets and meeting with intermediaries and potential clients. It should be noted, however, that this is not a BD role, it is a client admin and management role but as a senior person attending industry events and some networking is expected.
- To participate in the overall management and development of the office to ensure that the company's strategic objectives are met.
Important Functions
Act as the primary point of contact for international clients in the administration of their trust and corporate structures.
- Ensuring that new business procedures are followed, particularly in relation to the production of application forms and the gathering of CDD.
- Drafting, or arranging the drafting, of appropriate trust documentation such as Trust Deeds and Letters of Wishes.
- Supervising various staff to ensure that they meet the objectives of the company, attend to client service requirements, and ensure compliance with statutory requirements, particularly in respect of corporate secretarial matters.
- Ensuring that the internal Client Management Information System database for client entities is correct and kept up to date.
- Supervision and development of the STCO’s team of Officers and Junior Officers.
- Responsibility for the financial management of client relationships, including invoicing and fee collection.
- Act as Resident Manager of the Trust Company and/or provide director services of various Singapore client entities (if required).
- Attend to all other tasks set by the Directors of the Company.
The Person's Relevant Experience
Ideally, experience will comprise of the following:
- A minimum of 10 years of experience in a trust administration role within a trustee company, private bank trust department, or the trust services department of a professional accounting firm.
- Sound knowledge of trust law and trust administration practices is essential.
- A working knowledge of corporate secretarial and administration services.
- Understanding of private banking or investment management client service processes would be an advantage.
- Business development and marketing to intermediaries and potential new clients.
Personal Attributes
Applicants should :-
- Possess strong organizational skills and demonstrate an ability to handle multiple client service tasks promptly and efficiently. Attention to detail is essential.
- Demonstrate that they are able to deal with client affairs in a highly professional manner.
- Possess the highest level of personal integrity and demonstrate a full understanding and appreciation for confidentiality in dealing with client matters.
- Have excellent communication skills, both written and oral, and be sensitive to the cultural diversity of the client portfolio.
- Be career-focused.
Qualifications
Relevant professional qualifications in trust administration, STEP, banking, accounting or law.
Desired Skills & Experience:
Excellent Communication Skills, Management Skills, Trust Services, Financial Management, Arranging, Business Acumen, Financials, VIP, Private Banking, Invoicing, Administration, Deeds, Investment Management, Attention to Detail, Trust Administration, Business Development.