2,654 Technical Support Specialist jobs in Singapore

Join us to apply for the Technical Support Specialist role at Venture Smarter .

This range is provided by Venture Smarter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$48,000.00/yr - $0,000.00/yr

Venture Smarter was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy. United by core values of innovation, integrity, and impact, we offer a 360-degree suite of solutions tailored to each client's needs. Over the years, we've successfully guided businesses through growth, market transitions, and legal complexities. As we look to the future, we're excited to continue being the catalyst that propels businesses to new heights. Join us in venturing smarter. Our mission is to be the driving force behind your business success. We offer specialized consultancy services that address your legal and business challenges, propelling you towards a future of limitless opportunities. By integrating innovation, integrity, and impact into our approach, we create tailored solutions that not only solve immediate issues but also position you for long-term growth. We're not just consultants; we're your partners in navigating the complex landscape of business evolution.

The Role

Company : Venture Smarter

Location : Remote

Salary : 4,000 - 5,000 per month (based on experience)

Job Description

Venture Smarter is seeking a Technical Support Specialist to join our growing team. In this role, you'll be responsible for providing exceptional technical support to both our clients and internal teams. As a remote position, you'll have the flexibility to work from the comfort of your home while helping to solve technical issues, troubleshoot systems, and provide solutions to enhance the customer experience.

Key Responsibilities

• Provide support for technical inquiries via phone, email, and live chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Guide clients through system installations, configurations, and updates.
• Maintain detailed logs of support requests and solutions provided.
• Collaborate with the development and IT teams to improve system performance and support protocols.
• Stay up-to-date with industry trends and new technologies to enhance customer service.

Ideal Profile / Requirements

• Proven experience in technical support or IT-related roles.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Experience with remote work tools and customer service platforms.
• Ability to work independently and manage time effectively.

Benefits

• Competitive monthly salary.
• Flexible work-from-home setup.
• Health and wellness benefits.
• Opportunities for career growth and development.

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Venture Capital and Private Equity

• Collaborative working skills
• Troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to learn quickly and adapt to new technologies

Our team provides IT support for employees and manages the IT Concierge, operating on-site. The role involves:

• IT troubleshooting
• Collating, analysing and maintaining data records for service standards tracking, dashboard reporting, audit and governance
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies
• Managing IT provisioning and IT induction on new hires' first day of work
• Supporting IT projects, e.g. coordination with stakeholders and employees, data progress tracking
• Facilitating IT configuration changes and account access rights
• Guiding users on the policies, processes and responsibilities in managing IT devices and accounts

We are looking for candidates with a Diploma in IT/Computing/Engineering or ITE Certificate with relevant IT experience .

This position offers:

• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029 + Option to extend another 5 years
• Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

This job is in partnership with the Employment and Employability Institute Pte Ltd ('e2i'). e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services.

We are seeking a highly skilled individual to fill this role.

The successful candidate will be responsible for providing technical support to customers, ensuring they have a seamless experience with our products and services.

This position requires strong problem-solving skills, attention to detail, and excellent communication abilities.

Candidates must have prior experience in a similar capacity, preferably in a fast-paced environment.

As a Technical Support Specialist, you will have the opportunity to work with a variety of technologies and develop your skillset further.

You will also receive comprehensive training and support to ensure your success in this role.

Technical Support Specialist

Job Description:

• Troubleshoot and resolve technical issues on semiconductor equipment and systems, including computer systems, complex software, or networked and/or wireless systems.
• Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment.
• Serves as liaison with customers on administrative and technical matters for assigned projects.
• Coordinate logistics arrangements with customers on equipment-related matters.
• Responds to customers' complaints, provides time to find solutions to resolve customers' issues.
• Monitors the performance of the product, provides regular update reports and feedback on customer service requests.
• Reports common complaints of customers to management to address the situation for future reference.

Required Skills and Qualifications:

• Degree/Diploma in Electrical/Electronic Engineering or its equivalent.
• Minimum 1 year of relevant experience with semiconductor equipment knowledge.

Benefits:

Work with state-of-the-art equipment and technology.

Opportunity to develop skills in troubleshooting and problem-solving.

Collaborate with a team of experienced professionals.

Job Title: IT Technician

We are seeking a skilled and experienced IT professional to join our team. As an IT Technician, you will play a key role in shaping the company's growth and success.

• Repair Requirements:
• Proficient knowledge of installing and troubleshooting software (Windows OS/driver/Bluescreen etc)
• Troubleshooting of laptops (changing keyboard/LCD/Motherboard/etc)
• Troubleshooting of tablets & mobile phones (changing LCD/Battery/Motherboard etc)
• Unpacking and quality control of laptops
• Assisting customers with queries on online platforms
• Minimum 1 year experience in repairing is required
• Retail Store:
• Welcoming and engaging with customers as they enter the store
• Assessing customers' needs and suggesting solutions to their problems
• Using consulting sales techniques to increase store sales
• Assisting with inventory, including receiving and stocking merchandise
• Preferred IT knowledge background

1. Diploma or degree in Information Technology, Computer Science, or a related field
2. At least 1-2 years of experience in a similar IT support or technician role
3. Strong troubleshooting and problem-solving skills, with the ability to quickly identify and resolve technical issues
4. Good understanding of computer hardware, software, and networking technologies
5. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
6. Proficient in the use of various IT tools and software, including diagnostic and monitoring tools
7. Ability to work independently and as part of a team to meet deadlines and deliver high-quality service

• Great career development opportunities
• Yearly performance bonuses and increments
• 5-day workweek
• Work-life balance, depending on how tasks are managed

Our company values innovation, teamwork, and customer satisfaction. We offer a dynamic and supportive work environment that fosters growth and development.

We are seeking a highly skilled and dedicated Technical Support Specialist to fill this critical role. This position will be responsible for delivering exceptional technical assistance and support to clients and stakeholders.

We are seeking a highly skilled professional to fill the role of Technical Support Specialist .

The ideal candidate will have a strong background in Electronics, Mechatronics, Computer or Electrical Engineering and be able to work effectively in a dynamic environment.

• System Maintenance: Ensure systems run smoothly and efficiently by performing routine tasks as required.
• Reporting and Compliance: Report to the designated lead and fulfill service level agreement (SLA) and key performance indicator (KPI) requirements.
• Stakeholder Liaison: Collaborate with internal and external stakeholders to resolve technical issues and provide engineering services.
• Maintenance Activities: Perform Preventive Maintenance and Corrective Maintenance tasks as per maintenance instructions/procedures.
• Procurement and Logistics: Source necessary materials and components through collaboration with procurement and equipment vendors.
• Standby and Emergency Services: Participate in 24/7 off-site standby for fault activation after office hours.
• Customer Meetings: Arrange and attend monthly meetings with customers to discuss project progress and address concerns.
• Technical Problem-Solving: Provide solutions to technical problems associated with electronic systems and support Vulnerability assessment and tracking.
• Network and System Management: Manage network/systems backup and restore for Servers, Workstations, Network equipment.

• Qualifications: Minimum Diploma in Electronics, Mechatronics, Computer or Electrical Engineering.
• Candidates Welcome: Entry-level candidates welcome to apply.
• Licensing: Possess a Class 3 driving license.

Location: Singapore

Working Hours: Monday to Friday, 8am-5.10pm

• Conduct regular inventory checks to ensure accuracy and maintain up-to-date records.
• Perform routine maintenance and repairs on equipment and tools to optimize performance.
• Implement effective housekeeping practices and 5S initiatives to maintain a clean and organized workspace.

• Possess relevant technical certification.
• Demonstrate basic knowledge of tooling and vehicle maintenance principles.
• Be proficient in using inventory systems and Microsoft Office software.
• Hold a valid Class 3 driving license; possessing a forklift driving license is an added advantage.
• Show ability to work independently with minimal supervision and be willing to work overtime as needed.