4,003 Customer Service Representative jobs in Singapore

Join our dynamic team as a Customer Service Representative!

Are you a people-person with a passion for problem-solving? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we've got the perfect opportunity for you!

As a Customer Service Representative, you'll be the friendly face and voice of our company, dedicated to delivering exceptional service to our valued customers. Here's a glimpse of what you'll be doing:

Engaging Communication: Engage with customers through various channels, including phone and zoom, to address inquiries, provide information, and resolve issues. Your friendly and empathetic approach will be crucial in building strong customer relationships.

Problem Resolution: Be a problem-solving guru! Tackle challenges head-on, troubleshoot issues, and find creative solutions to exceed customer expectations. Your ability to think on your feet will set you apart.

Product Knowledge: Become an expert on our products and services, providing accurate information and guidance to customers.

Tech Savvy: Navigate through our systems and tools like a pro, ensuring accurate and timely documentation of customer interactions.

Continuous Improvement:Embrace a mindset of continuous improvement. Provide valuable feedback on processes, suggest enhancements, and contribute to the evolution of our customer service strategy.

Qualities We Value:
* Empathy: Understand and connect with our customers' needs.
* Adaptability: Thrive in a dynamic, ever-changing environment.
* Team Player: Collaborate seamlessly with colleagues and other departments.
* Initiative: Take the lead in finding solutions and improving processes.

Requirements:
* Diploma or equivalent; Degree a plus.
* Previous customer service experience preferred.
* Excellent communication and problem-solving skills.
* Comfortable with technology and learning new tools.

Perks and Benefits:
* Competitive salary with performance-based incentives.
* Career development opportunities with ongoing training.
* Fun team-building events and a positive work culture.

Ready to embark on a rewarding career journey? Join us and be the hero your customers deserve! Apply now and let's create extraordinary customer experiencestogether!

Join to apply for the Customer Service Representative role at Element Materials Technology

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Join to apply for the Customer Service Representative role at Element Materials Technology

Overview

Element has an opportunity for a

Overview

Element has an opportunity for a Customer Service Representative (CSR) , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.

The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.

Responsibilities

• Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
• Proactively engage with customers using phone, email, web conferencing
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
• Manage relationships with customers
• Focus on straightforward quotation enquiries for standard products & services
• Gain pricing and lead time from standard price lists
• Work with departments to resolve complaints
• Process sales invoices, quoting and provide status report to clients
• When applicable handle requests for information (e.g. shipping / delivery dates)
• Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
• Achieve sales goals by converting and penetrating accounts
• Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
• Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
• Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance
  
  

• 3 years of customer service experience with quoting experience strongly preferred
• Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
• Ability to solve practical customer problems
• Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Experience in interpreting testing procedures and requirements desired
• Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
• Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
• Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Industrial Machinery Manufacturing, Public Safety, and International Trade and Development

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At Innovasia (Singapore) Pte Ltd, we’re a premier provider of textile trading and service solutions across Asia. Our mission is to deliver dependable, forward-thinking services that not only meet but surpass customer expectations. Driven by an unwavering commitment to innovation and client satisfaction, we continually enhance and expand our offerings to stay ahead in a rapidly evolving market.

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at Innovasia (Singapore) Pte Ltd.

• Handle daily sales administration, including inquiries and order processing.
• Manage customer orders and ensure timely delivery.
• Coordinate incoming and outgoing shipments with forwarders.
• Provide logistics support for all shipping-related tasks.
• Maintain price lists, brochures, catalogs, and promotional materials.
• Assist the sales team in executing daily activities and objectives.
• Perform general office administrative support as needed.
• Organize and maintain the sample library as needed.

• Experience in logistics.
• Proficiency in Microsoft Office and CRM systems.
• Strong multitasking and independent working skills.
• Mature, responsible, and proactive with a positive attitude.
• Immediate availability preferred.

At Innovasia (Singapore) Pte Ltd, we value our employees and are committed to providing a supportive and rewarding work environment. Some of the key benefits of working with us include opportunities for professional development, and health and wellness support.

If you are passionate about customer service and eager to join a dynamic and growing organization, we encourage you to apply for this exciting opportunity. Click the "Apply now" button to submit your application.

NewPower Worldwide is the fastest-growing global independent distributor of electronics components, committed to delivering high-quality solutions to our customers worldwide. We are currently seeking a Customer Service Representative to join our dynamic team and support the success of our customer programs and other business initiatives.

JOB OVERVIEW

This role is crucial in supporting the Vice President of Trade by managing customer programs and other ad-hoc projects. The Customer Service Representative will act as a vital link between our customers and internal teams, ensuring smooth execution of customer programs and timely resolution of customer inquiries.

JOB ROLES & RESPONSIBILITIES

Customer Program Coordination

• Assist the VP of Trade in executing customer programs, including monitoring timelines, milestones, and deliverables.

• Collaborate with internal teams such as Sales, Purchasing, and Logistics to ensure customer requirements are met.

Customer Support

• Handle customer inquiries promptly and professionally, providing accurate information and updates on their programs.

• Resolve customer issues and concerns in a timely manner while ensuring customer satisfaction.

Data Management

• Maintain and update records related to customer programs, including order tracking, shipping schedules, and performance metrics.

• Generate reports on program progress and present findings to the VP of Trade.

Cross-functional Collaboration

• Liaise with cross-functional teams to ensure effective communication and seamless execution of ad-hoc programs.

• Support the VP of Trade in coordinating resources and addressing any project-related challenges.

Ad-hoc Program Support

• Provide administrative and operational support for ad-hoc projects as assigned by the VP of Trade.

• Assist in preparing documentation, presentations, and updates for internal and external stakeholders.

JOB REQUIREMENT(S)

• Minimum Diploma in Business Administration, Supply Chain, or a related field.

• Prior experience in customer service or project coordination, preferably in the electronics distribution industry.

• Strong organizational and multitasking skills, with the ability to manage multiple priorities simultaneously.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office applications, particularly Excel.

• Familiarity with CRM systems and order management processes is a plus.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong problem-solving skills and attention to detail .

Highlights:

• Basic $2,800 - $3,200 with Commission
• Location: Gantral Mall (Beside Taiseng MRT)
• Monday to Friday 10am - 7pm
• Performance Bonuses & Incentives with ongoing training & career growth

Key Responsibilities:

• Conduct outbound calls to prospect and follow up on all leads
• Explain product features, benefits, and pricing clearly
• Meet and exceed monthly sales targets and KPI
• Maintain accurate records in our system
• Handle objections and convert rejections into sales opportunities
• Provide feedback to improve sales strategies

Requirements:

• Experience in sales preferred (Telesales/B2C/B2B, or retail sales)
• Self motivated & target driven, Resilient
• Excellent Communication and negotiation Skills
• Computer literacy
• Ability to work in a fast paced environment

We regret only shortlisted candidates will be notified

About the role

The incumbent will provide customer service and order management support activities as well as logistics service support for key accounts and distributors in Asia Pacific.

To apply for this role, you should be an experienced professional who has an international perspective in communicating with different nationalities in Asia Pacific as well as the headquarters in Germany.

The role requires initiative to gather information and to a certain extent problem solving with coordination and support from the relevant parties in order to attend to the requests raised by our customers and partners.

What you'll be doing

• Respond to customer inquiries and requests via phone or email in a timely and professional manner

• Provide sales administrative services and support primarily in order & delivery process

• Detect and resolve potential problems arising in the sales order to delivery process and in customer service. This will require decision making, at times under pressure, requiring alliance to one or more parties.

• Prepare quotations, check on stock availability, and shipping schedule within established guidelines

• Prepare contract, monitor contract realization and track order progress

• Check credit within established limitations and confirm orders

• Support preparation of export documentations for submission to customers and/or bank

• Maintain accurate records and documentation of customer’s file and interactions to ensure latest commercial information on hand

• Follow up on customer payment status

• Be the first contact point for complaints and claims handling process

• Identify and escalate complex issues to the appropriate team members for resolution

• Alert appropriate staff on potential problems and coordinates with Sales Manager

• Collaborate with cross-functional teams to ensure seamless customer experiences

• Support order management process for trading business unit

What we're looking for

• Prior work experience in commodity or trading experience and order fulfilment experience

• Ability to handle import and export trade, inclusive letter of credit

• Ability to work under pressure

• Good administrative and organisational skills, including prioritisation and self-management.

• Good command of Microsoft Office applications especially in Excel and Outlook

• Good interpersonal skills and communicate effectively with all stakeholders, notably business partners, customers, German back office.

• Good working knowledge of ERP system

• Good written and spoken English. Knowledge of Asian languages is an advantage. We are seeking candidates proficient in Asian languages to effectively communicate with Asian languages-speaking clients.

• Initiative for problem solving

• Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel

• Cultural awareness and sensitivity is required at all times

• Diploma/Degree in Customer Service, Food Technology, Logistics or Supply Chain

• Min 5 years of working experience in customer service, preferably in food ingredients / manufacturing or freight logistics sector

What we offer

We are dedicated to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health and wellness programs

2. Opportunities for career development and advancement

3. Flexible work arrangements to support work-life balance

4. Collaborative and supportive team environment

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The Customer Care Executive will be performing customer service activities by coordinating and working closely with all internal departments. Customer CARE helps Iron Mountain deliver outstanding customer support and develop customer satisfaction. Customer CARE serve as one of the key liaisons between Iron Mountain and its customers, working with sales and accounts receivable and accounts payable teams to drive repeat customers and help organizations meet profitability goals.

What You Will Do

• First point of contact for general enquiries (via call & email)
• Managing customer’s questions and feedbacks
• Operates and manages Iron Mountain Case Management System:-
• ii) Ensure timely lodgement; follow up actions, analysis and communication with all Iron Mountain departments and clients.
• Manage, track and resolve all requests raised by customers.
• All requests are to be logged, processed and assigned to relevant departments within Iron Mountain Malaysia for response or feedback within agreed timelines
• Ensure all information provided in the Case Management System and to other departments is accurate and precise
• All communication is recorded and captured in Case Management System Billing Matters
• New Rates Entry/Updating of Rates
• New Onboarding/Account Creation
• Update of Account Details Others
• Manage, track and resolve all request raised by customers.
• All requests are to be logged, processed and assigned to relevant department, within Iron Mountain for response or feedback within agreed timelines.
• Ensure all information provided in Case Management System and to other department is accurate and precise.
• All communication is recorded and captured in Case Management System
• Ensure that appropriate and adequate communication takes place in all request resolutions.
• This includes the recording of all communications between the various parties and all information taken into consideration.
• Ensure client is provided with accurate information.
• Ensure customer expectations are met and where possible exceeded
• Escalate in-depth and difficult requests to achieve an agreed outcome
• All communication is recorded and captured in Case Management System
• Continuously review and suggest improvements to processes, practices and procedures that positively impact our customer experience.
• Work with line manager or other department heads (where applicable) to implement improved processes to continually improve service levels in the department.

Reports/Analysis

• Provide timely and accurate reports or any other related reports to Head of Department (HOD).
• Manage and track reports & dashboards in Case Management Systems

Others

• Participate and implementation of Global Care & CX Initiatives Implementation
• One of the points of contact for internal and external client, taking responsibility for all requests and seeing it through to successful resolutions with SLA.
• Professionally handle requests from customers (internal and external) and ensure that requests are resolved both promptly and accurately.
• Timely and active communicate any late/delayed activities
• To arrange and perform backup duties as and when required with approval from HOD
• Promote ReQuest Web
• Responsible for self and team’s effective telephone etiquettes and email etiquettes.
• To ensure compliance to policies and procedures relating to ISO in the conduct of departmental activities to observe the Quality Management System and for continual improvement.
• To ensure all local GSRS requirements, policies and procedures are being met and adhered

What You Will Bring To Our Role

• Excellent communication skills, both verbal and written English
• Ability to pay attention to detail, while not losing sight of the bigger picture
• 3 years of relevant working experience

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

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Job Summary:

Under direct supervision, reporting to the Manager/Supervisor to support the process of providing products and services per established policies and procedures to meet quality standards and expectation of the customer in a timely manner. Responsible for the account administration and interfacing with customers at a journeyman level, limited experience, product and customer knowledge. Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

Job Responsibilities:

• Process and maintain customer purchase orders, external customer purchase order systems

• Compiles and generates various customer/sales reports

• Contract review of customer purchase orders

• Maintain off-line sales systems as required (i.e., Product Master, FACT)

• Responds to customer pricing requests per established price list

• Interacts with other departments as required (order status, delivery updates, warranty & quality)

• File and maintain documentation

• Interfaces with customers on a day-to-day basis

• Over-time may be required with little or no notice to accommodate customer needs

• Prepares and submits customer quotations per established price list/catalog

• Responds to internal and external customer questions

Other Functions:

• May respond to other administrative requests from Account Managers

• May input forecast information

• Picks up and distributes department mail

• Cross train with other Customer Support Representatives

• May provide limited coverage (short term) for account management function

Job Requirements:

• At least 2 years demonstrated work experience in customer-interface role and general business process understanding

• Min Higher diploma/degree/certification in Business Administration, Economics, etc.

• Must work effectively in a team environment

• Solid knowledge of computer systems and software applications

• High level of professional communication and interpersonal skills

• Able to multi-task, detail-oriented and able to prioritize workload efficiently

• Solid understanding of the sales process

• May be required to understand and apply international commercial transaction specifics

• Sound judgment and decision-making skills regarding routine, day-to-day functions

Customer Service Representative page is loadedCustomer Service Representative Apply locations Singapore, Singapore time type Full time posted on Posted Yesterday time left to apply End Date: September 1, 2025 (11 days left to apply) job requisition id R

Customer Service Representative based in Singapore being a part of the Customer Service Organization for SEA. The position will support the team in Singapore and report to the CS Manager SEA & Australia. This will be a key member in the team and important for us to reach our Customer Service Strategy.

MAIN RESPONSIBILITIES

• Database Management: Updating the Customer database with information like delivery address, salesman code, email ids.
• Enquiry Handling: Handling customer queries, aiming to clarify, orient and direct detected problems toward a solution.
• Quotations: Together with field sales, decide on the most appropriate solution for a customer. This can include contacting several suppliers, calculating prices, creating new products together with correct data and comparing delivery times.
• Order Management: Manage orders from the initial creation to invoicing. Including external and internal orders, credits and invoices, cancellations, and other various tasks. Searching for order information, escalation of issues and planning for future orders.
• Order Monitoring: Pro-actively reduce and prevent customer order delays with help from supporting systems like Power BI and similar solutions.
• Claim handling: Register the claim in Seco Application (Comflow) as per information received from customer or sales engineer or application engineers.
• Returns: Prepare relevant documents and process it in the ERP system in line with the global Return Policy.

• Local Warehousing: Stock-in the product in the ERP system, Pick and Pack orders and arrange to dispatch to respective customers.
• Procurement: Send Enquiry, receive quotation and negotiate it with supplier. Release the Purchase order, follow-up and ensure timely delivery.
• CRM: Manage the CRM tasks and cases with accuracy and within the SLA.
• Actively work to increase e-commerce business.
• Manage and develop existing business in line with customer segmentation, rules and procedures.
• Provides timely responses to bring about great customer experience.

Language: English is Mandatory / Mandarin Chinese is preferred

Education Qualifications: Diploma or university degree or relevant experience in customer service.

Your profile

You have strong social skills and serve as a motivational source for your colleagues. You have a natural way of thinking proactively to be one step ahead and drive improvements efficiently within your area. Since you’re in daily contact with internal stakeholders like sales and occasionally customers it’s important that you are a “voice to listen to” and bring trust and reason. You are the help our customers need to choose. With your social skills and an exceptional service mentality you create a world-class customer experience.

We see that you have skills and behaviors around:

Customer Centricity and Team Player

Innovative out of the box thinker, able to create insights for continuous improvement

Embrace cultural differences, diversity, and utilization of expertise

Dormer Pramet is a leading global manufacturer and supplier of tools to the metal cutting industry, with offices in 22 countries worldwide.

We are committed to providing our customers with reliability. This is driven by a well-earned reputation for providing consistently high quality products and customer-driven support services, and also through the commitment of our employees. Our shared passion for building long-term partnerships based on trust and transparency delivers the collective pride which comes from putting customers at the centre of everything we do.