3,713 Customer Service Representative jobs in Singapore

About The Job

Mercor connects elite creative and technical talent with leading AI research labs.

Position: Customer Service Representative

Type: Independent Contractor

Compensation: $45–$60/hour

Location: Remote

Duration: 6 weeks

Commitment: 20–40 hours/week

• Write tasks and scenarios reflecting real-world customer service work in finance and insurance.
• Create realistic situations involving account inquiries, policy questions, claims processing, and transaction assistance.
• Develop scenarios for resolving customer complaints, explaining financial products, processing applications, and maintaining compliance.
• Review and evaluate AI responses to finance and insurance customer service queries for accuracy and professional standards.
• Provide detailed feedback on financial services scenarios to improve AI training.

• 4+ years professional experience as a customer service representative in finance and insurance.
• Demonstrated professional recognition and management responsibilities.
• Proficient with using computers and navigating various software systems.
• Excellent written communication with strong grammar and spelling skills.
• Pass video interview, background check, training, and qualification quiz.

• 14 years experience preferred.

• Immediately; applications reviewed on a rolling basis.

• Hourly compensation, paid weekly via Stripe Connect.
• Payments based on services rendered; contractors maintain full control over their work schedule and methods.

• Upload resume
• AI interview based on your resume
• Submit form

• For details about the interview process and platform information, please check:
• For any help or support, reach out to:

Location: Changi Business Park

• Process end-to-end customer orders in the ERP system, received via email, phone, or other channels, ensuring compliance with standard operating procedures.
• Proactively contact customers via phone to confirm details or resolve issues when necessary.
• Act as the first point of escalation for customer inquiries and complaints, providing timely and effective resolutions.
• Coordinate closely with logistics, field force, and other internal teams to ensure on-time deliveries and resolve customer queries.
• Prepare and share daily reports on order status and service performance.
• Achieve key performance indicators (KPIs) set in place, including order performance, and identify trends for improvement.
• Evaluate current processes and propose improvements to enhance efficiency, accuracy, and customer satisfaction; implement approved changes in collaboration with the Manager.
• Maintain strong product and customer knowledge to recommend additional or alternative solutions when needed.
• Ensure proper registration, filing, and archiving all customer service-related documentation in compliance with company standards.
• Serve as a team player capable of rotating across various roles within the function to ensure business continuity during team absences.
• Be open and flexible to work across different Customer Service roles as required, ensuring smooth operations and business continuity.

• Diploma with min. 2 years' supporting complex customer service in an international environment.
• Process driven to deliver incremental business efficiencies; able to work in fast-paced environment.
• IT skills in MS Office and SAP, Advanced Excel knowledge required, Numerate, analytical and results oriented.
• Excellent communication skills at all levels, internally & externally with a drive to reach out to customers and sales team via phone calls.
• Strong troubleshooting and multi-tasking skills, excellent organizational and time-management skills. Self-driven.
• Able to work 5 days a week (office-based)

As an Associate Representative - Customer Service, you will respond to customer inquiries and work closely with the company's Inside Sales Reps to receive and process local, regional and international orders and deliveries.

You will resolve routine issues and communicate solutions or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

• Receive and process local, regional and international orders, provide information concerning pricing, changes in service, discontinuance, shipping and delivery.
• Interacts with Inside Sales and customers to provide information and to ensure best service possible.
• Handle and resolve customer issues, complaints or special orders.
• Obtains and examine all relevant information to assess validity of complaints and to determine possible causes.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.

• Diploma or Degree in Supply Chain or Logistics. Fresh grads are welcome to apply.
• Ability to converse in Mandarin to engage with Chinese-speaking stakeholders preferred.
• Experience in order management, freight forwarding/delivery processes, and knowledge of Incoterms will be an advantage.
• Problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers.
• Ability to research and resolve customer issues.
• Strong written and verbal communication skills.
• Ability to effectively prioritize and execute tasks.
• Ability to build and maintain long-term relationships with stakeholders.

Location: Changi Business Park

• Process end-to-end customer orders in the ERP system, received via email, phone, or other channels, ensuring compliance with standard operating procedures.
• Proactively contact customers via phone to confirm details or resolve issues when necessary.
• Act as the first point of escalation for customer inquiries and complaints, providing timely and effective resolutions.
• Coordinate closely with logistics, field force, and other internal teams to ensure on-time deliveries and resolve customer queries.
• Prepare and share daily reports on order status and service performance.
• Achieve key performance indicators (KPIs) set in place, including order performance, and identify trends for improvement.
• Evaluate current processes and propose improvements to enhance efficiency, accuracy, and customer satisfaction; implement approved changes in collaboration with the Manager.
• Maintain strong product and customer knowledge to recommend additional or alternative solutions when needed.
• Ensure proper registration, filing, and archiving all customer service-related documentation in compliance with company standards.
• Serve as a team player capable of rotating across various roles within the function to ensure business continuity during team absences.
• Be open and flexible to work across different Customer Service roles as required, ensuring smooth operations and business continuity.

• Diploma with min. 2 years' supporting complex customer service in an international environment
• Process driven to deliver incremental business efficiencies; able to work in fast-paced environment
• IT skills in MS Office and SAP, Advanced Excel knowledge required, Numerate, analytical and results oriented.
• Excellent communication skills at all levels, internally & externally with a drive to reach out to customers and sales team via phone calls.
• Excellent communication skills at all levels, internally & externally with a drive to reach out to customers and sales team via phone calls.
• Strong troubleshooting and multi-tasking skills, excellent organizational and time-management skills. Self-driven.
• Able to work 5 days a week (office-based)

Responsibilities

• Account holder and shall function as one of the contact window for respective assigned customers
• Receives and performs document screening on receipt of Purchase Order
• Order processing including, but not limited to, managing customer inquiries, confirming orders, and tracking order fulfilment
• Coordinate with logistics, warehouse, transportation, and customer service
• Continuous monitoring and follow up on order status, and shipment dates ensuring timely delivery
• Expedite shipments as required to meet delivery deadline
• Works cohesively as a team and with various departments to achieve monthly sales target and resolve customer issues
• Any other ad-hoc duties as and when assigned

Highlights

• Basic $2,800 - $3,500 with Commission
• Location: Gantral Mall (Beside Taiseng MRT)
• Monday to Friday 10am - 7pm
• Performance Bonuses & Incentives with ongoing training & career growth

• Conduct outbound calls to prospect and follow up on all leads
• Explain product features, benefits, and pricing clearly
• Meet and exceed monthly sales targets and KPI
• Maintain accurate records in our system
• Handle objections and convert rejections into sales opportunities
• Provide feedback to improve sales strategies

• Experience in sales preferred (Telesales/B2C/B2B, or retail sales)
• Self motivated & target driven, Resilient
• Excellent Communication and negotiation Skills
• Computer literacy
• Ability to work in a fast paced environment

We regret only shortlisted candidates will be notified

Highlights:

• Basic $2,800 - $3,200 with Commission
• Location: Gantral Mall (Beside Taiseng MRT)
• Monday to Friday 10am - 7pm
• Performance Bonuses & Incentives with ongoing training & career growth

Key Responsibilities:

• Conduct outbound calls to prospect and follow up on all leads
• Explain product features, benefits, and pricing clearly
• Meet and exceed monthly sales targets and KPI
• Maintain accurate records in our system
• Handle objections and convert rejections into sales opportunities
• Provide feedback to improve sales strategies

Requirements:

• Experience in sales preferred (Telesales/B2C/B2B, or retail sales)
• Self motivated & target driven, Resilient
• Excellent Communication and negotiation Skills
• Computer literacy
• Ability to work in a fast paced environment

We regret only shortlisted candidates will be notified

Job Overview

At the heart of our Manufacturing operations, the Customer Service Team plays a vital role in ensuring seamless communication between our Customers and Internal Departments.

The team is dedicated to delivering support throughout the entire Customer journey.

Committed to maintaining strong relationships with our customers by providing timely responses and accurate information.

By closely collaborating with Productions, Operation and Quality Control teams, we help ensure that Customers expectations are being met.

Our focus on continuous improvement, responsiveness and customer satisfaction underpins our contributions to the Company’s success and long-term growth.

• Uploading Tax Invoices into Customer’s Portal
• Confirming orders for Shipment preparation
• Initiating Shipment bookings with appointed forwarders
• Liaising with Operation team on the date/time of cargoes collection
• Preparing Shipping Documents
• Alerting Operation team if/when shipments are delayed (especially if cargoes are needed to be stored back into Cold Room)
• Providing Customers with all Shipping Documents
• Contact point for shipping related complaints
• Consolidating needed information to relevant Dept for investigation work

• Two to three years related experience and/or training; or equivalent combination of education and experience
• Preferably working in a high volume manufacturing company with experience in customer-facing role.

• Preferably proficient in use of JDE System or other ERP systems.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence in customer interactions via mail or calls.
• Ability to deal with problems involving several concrete variables in standardized situations

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

The Customer Success Representative plays a crucial role in ensuring that clients not only achieve their immediate goals and maximum value from the company’s products and services, fostering strong relationships, and enhancing customer outcomes.

• Receive and process quotes and order changes for assigned customers within turnaround parameters and reviewed by senior level Customer Success Representatives. Provide customers with pricing and delivery information based on company procedures and policies.
• Work with Sales, Product Management, and Production to track existing orders for customers to ensure on-time deliveries and resolve any late orders in advance of due dates. Communicate shortages and engage Laird global sites to resolve delays daily. Assist with expedites and coordinate deliveries with Laird Sites and Customers.
• Confer with internal and external customers to resolve customer problems with orders, deliveries, quotations, quality, and forecasts.
• Utilize the Customer Complaint database and follow through to closure.
• Perform at a novice to intermediate level in answering customers' questions about products, prices, and availability.
• Assist with creating and processing basic quotes and quote requests from customers, sales, Technical Support Engineers, and Field Application Engineers using existing pricing.
• Obtain customer forecasts, complete Excel templates, and coordinate with the Demand Analyst.
• Assist with compiling requested documentation including Supplier Surveys, RoHS, Conflict Minerals, HTS Codes, new customer setup, and order-related documents.
• Complete customer scorecards and address areas of improvement with sales and the manufacturing site.
• Manage B2B portals as required by the customer.
• Manage customer data as required in CRM.
• Adhere to quality and safety systems or maintain quality and safety standards.
• Perform other duties as assigned or necessary to meet changing business conditions.

• Bachelor degree or above, with major in business administration, supply chain, or a related field.
• Minimum 5 years of experience in customer service, sales support, logistics, etc.
• Knowledge of Windows applications with strong skills in Excel and PowerPoint.
• Strong aptitude to serve customer’s needs.
• Ability to handle multiple tasks simultaneously in an efficient, organized, and decisive manner.
• Strong interpersonal skills, including the ability to communicate on all levels within internal and external groups.
• Ability to work well with others and to work efficiently and accurately in a team-based environment.
• Excellent communication skills, both written and oral.
• Experience in ERP/MRP is a plus.
• Knowledge of Salesforce or similar CRM is a plus.

• Associate

• Full-time

• Customer Service

• Semiconductor Manufacturing and Chemical Manufacturing