Explore opportunities in problem management, a discipline focused on identifying and resolving issues to minimize disruptions and maintain service quality. Professionals in this field analyze incidents, determine root causes, and implement solutions to prevent recurrence. They collaborate with various teams, utilizing ITIL frameworks and problem-solving methodologies to improve IT infrastructure and service delivery. Problem management roles are crucial for organizations aiming to enhance operational efficiency and customer satisfaction.94 Problem Management jobs in Singapore
VP, Problem & Knowledge Management Specialist, SRE & Governance, Group Technology
Posted today
Job Viewed
Job Description
Overview
This position is for an SRE Problem and Knowledge Management Team Lead within the enabling group, Site Reliability Engineering and Governance (SRE & Governance) department. The role is to strategically lead incident retrospective / problem management operations and other SRE activities related to maintenance management, including availability, performance, change management, monitoring, capacity planning, and solutions derived from emergency response. The Team Lead ensures retrospective activities are orchestrated effectively while promoting a blameless culture in line with SRE principles.
Responsibilities
Mentor the team in the seamless facilitation & conduct of root cause analysis (RCA) activities from end to end
Lead the facilitation for high-severity incidents liaising with top/senior management and keeping them updated
Prime focal point for presenting in the RCA Forum, Tech Risk Forum and other senior management meetings to report updates on retrospective findings & action plans
Absorb new technology rapidly & apply effectively
Communicate well with technical & non-technical colleagues
Work to a high standard with agreed timescales
Undertake any other tasks or duties as reasonably requested by supervisor or senior management
Do resource management to ensure problem management activities are carried out effectively and efficiently
Provide platforms and channels to ensure stakeholders are kept updated on results of retrospectives and RCA activities
Able to demonstrate authority in the problem management calls
Point of contact for assigned incidents of higher severity (from incident retrospective calls to Management Report documentation and publishing)
Take accountability for initiatives on enhancement activities related to SRE as a result of retrospectives
Collaborates with Engineering Teams within SRE and with LOBs on enabling activities as part of preventive measures
Requirements
Minimum 15 years of process improvement / RCA exposure & involvement leading discussions as a problem manager or incident commander, preferably in the Technology & Operations space
Experience with JIRA, Confluence, Jenkins, Nexus, SonarQube, Bitbucket, S3, Cloud Computing
Good exposure to logging & monitoring tools like Dynatrace, Prometheus, Grafana, ELK/ELK Stack
In-depth understanding of Incident & Problem Management functions & activities (hardware- & software-related)
Work with stakeholders & command centre in troubleshooting, escalating & solutioning critical site incidents
Identify recurring system/ application issues & collaborate with cloud, infra teams, product development, vendors & other stakeholders
Maintain accurate documentation of incidents including impact details, timelines, and mitigation/resolution steps
Strong verbal & written communication skills, especially effective documentation
Minimum 10+ years of software development or technical support or operations experience
Basic knowledge of Linux, AIX, Solaris and Windows
Exposure to Enterprise databases (e.g., Oracle, SQL Server, MariaDB, MongoDB & Sybase)
Knowledge of systems & multi-tier application & network troubleshooting
Essential knowledge & awareness of Public/Private/Hybrid cloud solutions
Job Information
Primary Location:
Singapore-DBS Asia Hub
Job:
Technology
Schedule:
Regular
Job Type:
Full-time
Job Posting:
Oct 7, 2025, 10:17:56 PM
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Banking, Financial Services, and Investment Banking
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Service Management Coordinator
Posted today
Job Viewed
Job Description
- Coordinate and collaborate with reporting team to prepare the monthly service report.
- Prepare and present monthly service report (record of minutes and action items to be followed up etc) to key management/stakeholders.
- Ensure Services team are meeting the KPI/SLA; as well as to monitor and manage the ticketing SLA.
- Drive improvement in automation in relevant service reporting to measure the KPI and SLA.
- Involve in continuous service improvement.
- Ensure SOP are kept up to date and governance framework are in place.
- Analyse resource utilization data and provide monthly report in a timely manner.
- Perform other tasks as and when required
Qualification
- Diploma/ Bachelor Degree or equivalent in Computer Science, Electrical / Electronics Engineering or related discipline from a recognize education institution.
- Experience in providing systems consultation with hands on involvement in systems operation support
- Proven of working experience in Service Delivery and Ticketing Management
- Experience working in ITIL environment, with ITIL Foundation Certification will be added advantage
- Experience in any of the following technologies:
For more information, please visit to and search for Job Reference: 18673
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R
Tell employers what skills you haveTicketing
ITSM
SLA management
Ticketing Software
Project Administration
Project Coordination
Monitoring SLA
ITIL
IT Service Delivery
Service Delivery
service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
Tell employers what skills you haveWealth Management
Leadership
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations
service management trainee
Posted 9 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
service management trainee
Posted 9 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
service management trainee
Posted 9 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
service management trainee
Posted 9 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate without experience may apply with relevant education
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service management trainee
Posted 9 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
service management trainee
Posted 9 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
service management trainee
Posted 9 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education