Explore opportunities in problem management, a discipline focused on identifying and resolving issues to minimize disruptions and maintain service quality. Professionals in this field analyze incidents, determine root causes, and implement solutions to prevent recurrence. They collaborate with various teams, utilizing ITIL frameworks and problem-solving methodologies to improve IT infrastructure and service delivery. Problem management roles are crucial for organizations aiming to enhance operational efficiency and customer satisfaction.171 Problem Management jobs in Singapore
VP, Problem & Knowledge Management Lead, SRE & Governance, Group Technology
Posted 4 days ago
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Job Description
The Role:
This position is for an SRE Problem and Knowledge Management Team Lead within the enabling group, Site Reliability Engineering and Governance (SRE & Governance) department.
This role is expected to strategically lead incident retrospective/problem management operations and other SRE activities related to maintenance management, including availability, performance, change management, monitoring, capacity planning, and solutions derived from emergency response.
The Team Lead must ensure that retrospective activities are effectively orchestrated and carried out while promoting a blameless culture in accordance with SRE principles.
Responsibilities:
- Mentor the team in seamless facilitation and conduct of root cause analysis (RCA) activities from end to end.
- Lead facilitation for high-severity incidents, liaising with top/senior management and providing regular updates.
- Present in RCA Forum, Tech Risk Forum, and other senior management meetings to report findings and action plans.
- Rapidly absorb and effectively apply new technology.
- Communicate effectively with both technical and non-technical colleagues.
- Work to high standards within agreed timescales.
- Perform any other tasks or duties reasonably requested by supervisors or senior management.
- Manage resources to ensure problem management activities are effective and efficient.
- Provide platforms and channels for stakeholders to stay updated on retrospectives and RCA activities.
- Demonstrate authority during problem management calls.
- Serve as the point of contact for high-severity incidents, from retrospective calls to management report documentation and publishing.
- Take accountability for initiatives to enhance SRE activities resulting from retrospectives.
- Collaborate with engineering teams within SRE and with lines of business on enabling activities as part of preventive measures.
Requirements:
- Minimum 15 years of experience in process improvement, root cause analysis, and leading discussions as a problem manager or incident commander, preferably in technology and operations.
- Experience with JIRA, Confluence, Jenkins, Nexus, SonarQube, Bitbucket, S3, and cloud computing.
- Good exposure to logging and monitoring tools like Dynatrace, Prometheus, Grafana, ELK/ELK Stack.
- Deep understanding of incident and problem management functions and activities, including hardware and software issues.
- Ability to work with stakeholders and command centers in troubleshooting, escalation, and solutioning critical site incidents.
- Identify recurring issues and collaborate with cloud, infrastructure, development teams, vendors, and other stakeholders to investigate and resolve causes.
- Maintain accurate incident documentation, including impact, timelines, and mitigation steps.
- Strong verbal and written communication skills, especially in documentation.
- At least 10+ years of software development, technical support, or operations experience.
- Basic knowledge of Linux, AIX, Solaris, and Windows.
- Exposure to enterprise databases like Oracle, SQL Server, MariaDB, MongoDB, and Sybase.
- Knowledge of systems, multi-tier applications, and network troubleshooting.
- Awareness of public, private, and hybrid cloud solutions.
Quality Service Management
Posted today
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Job Description
Key Responsibilities
• Handle and resolve patient feedback promptly and professionally.
• Coordinate and support hospital-wide service initiatives, events, and programmes.
• Conduct surveys and focus group discussions to gather insights.
• Track and analyse service feedback trends using data dashboards.
• Present findings to support strategic service improvements.
Requirements
• Degree in Marketing, Communications, Psychology, Business, or related fields.
• Strong communication, teamwork, and organisational skills.
• Proactive, creative, and results-driven.
• Familiarity with social media and basic data analysis.
If you are interested in the position, do kindly drop your most updated resume to
Kailey Lee Jia Yueh
EA Personnel No: R24126040
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
Tell employers what skills you haveLifesciences
Psychology
Well Organised
Data Analysis
Analytical Skills
Social Media
email communications
Healthcare
Marketing Communications
Team Player
Communications
Able To Work Independently
Surveys
Quality Service Management
Posted today
Job Viewed
Job Description
Key Responsibilities
• Handle and resolve patient feedback promptly and professionally.
• Coordinate and support hospital-wide service initiatives, events, and programmes.
• Conduct surveys and focus group discussions to gather insights.
• Track and analyse service feedback trends using data dashboards.
• Present findings to support strategic service improvements.
Requirements
• Degree in Marketing, Communications, Psychology, Business, or related fields.
• Strong communication, teamwork, and organisational skills.
• Proactive, creative, and results-driven.
• Familiarity with social media and basic data analysis.
If you are interested in the position, do kindly drop your most updated resume to
Kailey Lee Jia Yueh
EA Personnel No: R24126040
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
Tell employers what skills you haveLifesciences
Psychology
Data Analysis
Social Media
Healthcare
Customer Care
Marketing Communications
Customer Focus
Management
Surveys
Service Management Expert
Posted today
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Job Description
Job Overview:
">NCS is seeking an experienced Senior Service Manager to lead the management of maintenance contracts. The ideal candidate will possess strong leadership skills, excellent communication and negotiation abilities, as well as the ability to lead and manage complex projects from commencement to completion.
">service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate without experience may apply with relevant education
Tell employers what skills you haveLeadership
Written English
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations
service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
Tell employers what skills you haveMicrosoft PowerPoint
Leadership
Microsoft Excel
Written English
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Ladder
Financial Advisory
Team Player
Customer Service
Customer Relations
Hospitality
service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
Tell employers what skills you haveLeadership
Written English
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations
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service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
Tell employers what skills you haveWealth Management
Leadership
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations
service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Tell employers what skills you haveWealth Management
Leadership
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations
Service Management Professional
Posted today
Job Viewed
Job Description
We are seeking a highly skilled Service Management Professional to join our team. The successful candidate will be responsible for proposing and designing research plans related to service, operations, and enforcement management. This will involve conducting qualitative and quantitative research using diverse methods such as surveys, ethnographic interviews, focus group discussions, contextual inquiries, and observations.
Required Skills and Qualifications- Strong analytical skills and an inquisitive approach to problem-solving
- Excellent verbal and written communication skills, with the ability to convey research in engaging and accessible ways
- Strong interpersonal skills with the ability to manage stakeholders across different levels
- Self-motivated, adaptable, innovative, and resourceful
- To design and implement research projects that deliver impactful insights into service and operations management
- To develop and maintain relationships with key stakeholders, including public sector leaders and practitioners
- To identify emerging trends and draw contextual insights for the Singapore public sector
The ideal candidate will have 2-3 years of relevant experience in customer insights, market research, or consulting.
About UsWe are a leading organization in the field of service and operations management. We pride ourselves on delivering high-quality research and advisory services that drive real impact.