483 Change Manager jobs in Singapore

Responsibilities

• Lead stakeholder engagement and communications across multiple business functions.
• Conduct change impact assessments, develop training strategies, and track adoption metrics to embed new processes and platforms.
• Support business readiness activities, including UAT mobilisation, go-live support, and adoption risk mitigation.
• Act as senior change lead, working autonomously or in a team leadership capacity depending on initiative scope.
• Ensure high standards of conduct, ethics, and compliance with internal policies and global regulations.

Ideal Candidate

• 15+ years' experience in banking or financial services, with 10+ years in change management, business project management, or consulting.
• Demonstrated success delivering large-scale business change across client onboarding, or due diligence platforms.
• Excellent communication, stakeholder engagement, and presentation skills, with the ability to influence senior leadership
• Proficiency with tools such as Microsoft Office, Confluence, and ADO, along with structured change methodologies.

EA Licence: 16S8091

EA Reg No.: R

Job Description

Executive Ship Management (ESM) is looking into transforming their fleet safety culture and improving their record of performance in maritime safety.

To effectively lead the people-side of change and drive deep engagement with all key stakeholders, ESM is seeking a skilled and experienced Organisational Change Manager to join the team. The role will work directly with the Director, Fleet Safety to deliver highly effective and sustainable tactical change management solutions to business areas impacted by the improvements delivered under the strategy.

This role will work strategically to develop organisational change strategy and plan, and tactically to implement activities required to deliver the strategy and plan.

Key Responsibilities

• Design and implement an organisational change management strategy and plan to drive and successfully influence the successful implementation of it.
• Organisational change management strategy and plan to include all aspects of change analysis (stakeholders, change impact, communication and engagement requirements, leadership support, training and capability building, resistance management, change governance), planning and delivery, inclusive of feedback mechanisms to monitor and measure implementation progress.
• Working closely in partnership with the key stakeholders and teams, delivering and coordinating all organisational change and operational activities of the change management strategy and plan.
• Build and maintain strong relationships with key stakeholders to build a coalition of change resources to manage business impacts and ensure concerns are well understood and proactively managed.
• Manage and coordinate all activities and initiatives identified and approved within the organisational change strategy and plan.
• Driving deployment and change adoption into the business, ensuring effective feedback activities to monitor and measure the effectiveness of change management interventions and report on progress, issues, and outcomes.

Job Requirements

• PROSCI Change Management Practitioner Certification or equivalent
• Minimum 5 years' experience as a Change Manager on enterprise projects or programs, demonstrating high levels of interpersonal effectiveness, excellent communication skills, stakeholder management, influencing and negotiating, change analysis and planning, and delivery and embedding change.
• Experience working in maritime or other high risk safety organisation (e.g. mining, processing).
• Experience delivering change using hybrid planned change and agile methodology
• Experience implementing multiple types of change (e.g. cultural, technology, process re-design, restructuring etc).
• Excellent planning and organising skills in managing and executing multiple concurrent workstreams of change with ability to set priorities and meet deadlines to ensure timely delivery of business outcomes.
• Highly experienced in developing multi-media information resources needed to support communication, engagement and building knowledge and capability.
• Occasional travel to operation sites, including international travel, may be required.

Wealth and Retail Banking Industry

Hybrid Working arrangements

Duration: Immediate - 31st December 2025 (Extendable / Convertible)

Working Location: Changi Business Park, East or CBD

Working hours: 09.00am – 6.00pm (Monday to Friday)

Job Summary

Support the Product Owner & team with the activities required for reducing risk and

sustaining the low-risk environment in relation to Privacy, Record Keeping and Data

Sovereignty risks. These activities include but are not limited to

Job Duties

• Successful and timely Delivery of associated Risk Treatment Plan (RTP)
• Implementation of the Standards in BAU
• Execution and maintenance of the controls / frameworks required for compliance with the Standards, regulations and sustenance of the low-risk environment
• Collaboration with Central Data Office (CDO) and Data Shield Programme (DSP) to roll out centralised enablers that aids with risk reduction and/or Standards Implementation
• Develop a deep understanding of the current state of data, processes, and systems for CIB CC and FM
• Support the completion of key milestones for CC and FM in accordance with the data risk objectives, which may include but is not limited to, delivering the Risk Treatment Plan, completing the required remediations and implementing the relevant Standards in BAU
• Perform the Data Discovery exercise for the relevant Data standards and complete mandatory artefacts (Data Discovery Templates, Data Flowchart, Data Inventory etc.)
• Conduct Gap Analysis of current state against the requirements in the Data Standard.
• Coordinate reviews and sign-off with relevant stakeholders such as Group Process Owner (GPO), Country Process Owner, Risk Framework Owner (RFO), Operational Risk (OR) and more.
• Carry out Business Impact Assessments on the business and process from the tools/enablers that the Central DSP / CDO team delivers to CIB CC and FM.
• Design Target Operating Models to conform to Data Standards, identity business solutions to meet the requirements in a complex process and technology environments, validate impact assessment & drive implementation plan
• Support and/or execute change management activities including but not limited to development of training materials, development of operational guidance etc.
• Effectively engage working level business stakeholders across geographies -Strong communication skills and ability to tailor complex content to stakeholder audiences
• Build strong and effective relationships with programme and business counterparts
• Work effectively with other members within or outside of the team to ensure that deliverables are completed timely and to the required quality standards
• Work closely with the CC and FM Product Owner(s) and the broader Data Risk Squad to drive reduction of the Data risks and monitor all major risk issues and concentrations. Where appropriate, perform the upwards escalations of key risks, issues and/or challenges encountered.
• Supports the setup and/or maintenance of the relevant governance forums
• Lead squads to deliver business requirements, functional design, journeys design, configuration, testing, training and implementation of the relevant changes / systems
• Propose and/or setup Key Performance Indicators / Metrics (KPIs / KPMs)
• Support the design and implementation of mechanisms to facilitate the early identification and prompt resolution of risks, including escalating these risks to the required forums for support
• Support the design of the Target Operating Model, Business Impact Assessment and implementation of the tools / enablers that the Central DSP / CDO team delivers to CIB CC and FM
• Perform feasibility and options analysis for implementing all the standards across all stages of planning and execution
• Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required
• Master and gain in-depth understanding of the Data Conduct standards to ensure the smooth and effective delivery of Data Privacy, Data Sovereignty and Record Keeping Book of Work (BoW) for CIB CC and FM
• Facilitate the simplification and/or operationalisation of the Group standards and accompanying Country Addenda / Schedules (where applicable) for CIB CC and FM

Requirements

• 8 to 10 years of experience working in or consulting for Financial Institutions is critical. Knowledge of Banking process is preferred.
• Any other relevant project management certification(s)
• Experience with understanding and mapping a complex business process to determine how specific regulatory obligations & policy requirements impact a process and the respective controls/elements in those processes.
• Experience with designing solutions to meet policy and regulatory requirements for existing processes, in collaboration with technology.
• Able to prioritise work, manage stress, time, and change effectively
• Prior experience working in Agile Scrum team will be advantageous
• Technical knowledge of privacy laws and regulations in the UK (GDPR), Singapore (PDPC) and Hong Kong (PDPO) as a minimum, including the guidelines and recommendations of the respective Privacy Regulators like the UK ICO would be good to have
• Experience working with business, compliance and technology stakeholders
• Good problem solving / analytical skills
• Ability to take initiative, identify opportunities and work with minimal management oversight
• High level of attention to detail with the ability to identify areas of focus for solution design and implementation
• Ability to create effective work relationships across functions & borders
• Good presentation, time management, negotiation and influencing skills

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy

PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R Ng Shao Ze)

Wealth and Retail Banking Industry

Hybrid Working arrangements

Duration: Till 31 December 2025 extendable/convertible

Working Location: Changi Business Park, East or Marina Bay Financial Centre Branch, CBD

Working hours: 09.00am – 6.00pm (Monday to Friday)

Job Summary

Support the Product Owner & team with the activities required for reducing risk and

sustaining the low-risk environment in relation to Privacy, Record Keeping and Data

Sovereignty risks. These activities include but are not limited to

Job Duties

· Successful and timely Delivery of associated Risk Treatment Plan (RTP)

· Implementation of the Standards in BAU

· Execution and maintenance of the controls / frameworks required for compliance with the Standards, regulations and sustenance of the low-risk environment

· Collaboration with Central Data Office (CDO) and Data Shield Programme (DSP) to roll out centralised enablers that aids with risk reduction and/or Standards Implementation

· Develop a deep understanding of the current state of data, processes, and systems for CIB CC and FM

· Support the completion of key milestones for CC and FM in accordance with the data risk objectives, which may include but is not limited to, delivering the Risk Treatment Plan, completing the required remediations and implementing the relevant Standards in BAU

· Perform the Data Discovery exercise for the relevant Data standards and complete mandatory artefacts (Data Discovery Templates, Data Flowchart, Data Inventory etc.)

· Conduct Gap Analysis of current state against the requirements in the Data Standard.

· Coordinate reviews and sign-off with relevant stakeholders such as Group Process Owner (GPO), Country Process Owner, Risk Framework Owner (RFO), Operational Risk (OR) and more.

· Carry out Business Impact Assessments on the business and process from the tools/enablers that the Central DSP / CDO team delivers to CIB CC and FM.

· Design Target Operating Models to conform to Data Standards, identity business solutions to meet the requirements in a complex process and technology environments, validate impact assessment & drive implementation plan

· Support and/or execute change management activities including but not limited to development of training materials, development of operational guidance etc.

· Effectively engage working level business stakeholders across geographies -Strong communication skills and ability to tailor complex content to stakeholder audiences

· Build strong and effective relationships with programme and business counterparts

· Work effectively with other members within or outside of the team to ensure that deliverables are completed timely and to the required quality standards

· Work closely with the CC and FM Product Owner(s) and the broader Data Risk Squad to drive reduction of the Data risks and monitor all major risk issues and concentrations. Where appropriate, perform the upwards escalations of key risks, issues and/or challenges encountered.

· Supports the setup and/or maintenance of the relevant governance forums

· Lead squads to deliver business requirements, functional design, journeys design, configuration, testing, training and implementation of the relevant changes / systems

· Propose and/or setup Key Performance Indicators / Metrics (KPIs / KPMs)

· Support the design and implementation of mechanisms to facilitate the early identification and prompt resolution of risks, including escalating these risks to the required forums for support

· Support the design of the Target Operating Model, Business Impact Assessment and implementation of the tools / enablers that the Central DSP / CDO team delivers to CIB CC and FM

· Perform feasibility and options analysis for implementing all the standards across all stages of planning and execution

· Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required

· Master and gain in-depth understanding of the Data Conduct standards to ensure the smooth and effective delivery of Data Privacy, Data Sovereignty and Record Keeping Book of Work (BoW) for CIB CC and FM

· Facilitate the simplification and/or operationalisation of the Group standards and accompanying Country Addenda / Schedules (where applicable) for CIB CC and FM

Requirements

· to 10 years of experience working in or consulting for Financial Institutions is critical. Knowledge of Banking process is preferred.

· Any other relevant project management certification(s)

· Experience with understanding and mapping a complex business process to determine how specific regulatory obligations & policy requirements impact a process and the respective controls/elements in those processes.

· Experience with designing solutions to meet policy and regulatory requirements for existing processes, in collaboration with technology.

· Able to prioritise work, manage stress, time, and change effectively

· Prior experience working in Agile Scrum team will be advantageous

· Technical knowledge of privacy laws and regulations in the UK (GDPR), Singapore (PDPC) and Hong Kong (PDPO) as a minimum, including the guidelines and recommendations of the respective Privacy Regulators like the UK ICO would be good to have

· Experience working with business, compliance and technology stakeholders

· Good problem solving / analytical skills

· Ability to take initiative, identify opportunities and work with minimal management oversight

· Strong communication skills – oral, written and presentation

· High level of attention to detail with the ability to identify areas of focus for solution design and implementation

· Ability to create effective work relationships across functions & borders

· Good presentation, time management, negotiation and influencing skills

·

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Contact number:

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• UEN No E
• EA License No. 01C4394
• Reg.
• R
• Bertram Lee Kian Hui

Date: 7 Oct 2025

Location: Singapore, Singapore

Company: Singtel Group

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…"Hello BIG Possibilities".

Drive the compliance and governance in the area of certification, change management, outsource team management and other project or program management of the business operations to the agreed standard to meet business objectives

Change Management

• Lead and manage the end-to-end process (including working with multiple stakeholders) for change requests that impacts Enterprise customers
• Ensure governance in infrastructure change requests as well as timely support and completion of activities related to change management
• Enforce strong control environment and its associated change management metrics
• Facilitate and provide support to CAB Chaiman and his committee on change requests
• Identify and lead service improvement initiatives to ensure effectiveness and efficiency of the change process whilst maintaining the rigour and governance required
• Reporting on Change Management KPIs
• Document and maintain the Change Management Procedures and Operations Manual
• Work with different stakeholders including requestors, service managers and change notification teams to ensure compliance of the change requests according to the change guidelines
• Contribute in the maintenance and improvement of strategic change management tools by participating in stories development and testing activities

Certification Program Planning and Management

• Drive certification program and ensure audit readiness and execution of compliance standards
• Work with other departments and stakeholders to facilitate certification programmes including information gathering and directing compliance issues to appropriate existing channels for attention
• Providing timely and regular reporting of assigned tasks such as monitoring and tracking statuses of various certification progress status to Management
• Identifying process gaps and propose improvements when necessary.
• Ensure all procedures and processes are documented, updated and approved as required by the standards.
• Ensure all abnormalities or non-compliances are followed up with corrective actions and reviews.
• Manage the Internal Audit to ensure readiness prior to external audits.
• Provide updates to the Vice President (VP) or his appointed Management Representative (MR) through Management Review Meetings
• Act as the audit representative on behalf of the VP/MR for all external audits
• Act as the SPOC for all consultants engaged for the certification program
• Procurement of consultancy services and certification services according to the Singtel procurement guidelines

Management of Outsource Team

• Define the Scope of Works to outsource team
• Manage the outsource team and their deliverables
• Review outsource team performance based on agreed KPI
• Review and approve the billing for outsource team

Program / Project Management

• Plan, manage, track and deliver assigned projects to completion
• Provide support to other programs or projects as required

Skills for Success:

• Bachelor's degree or equivalent in Engineering/Business/IT
• At least 5 years of experience in
• IT / Telco environment managing infrastructure / IT governance, certification program, change and risk management.
• Minimum working experience with ISO27k or ISO22301 or ISO9K and ISO20K as consultant or auditor or lead user.
• Good to have Certification in risk management such as ISO31000.
• Good to have professional ISO Certification (e.g. ISO9K or 20K or 22301 or 27K etc)

Select how often (in days) to receive an alert:
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say.“Hello BIG Possibilities”.
Drive the compliance and governance in the area of certification, change management, outsource team management and other project or program management of the business operations to the agreed standard to meet business objectives
Change Management
Lead and manage the end-to-end process (including working with multiple stakeholders) for change requests that impacts Enterprise customers
Ensure governance in infrastructure change requests as well as timely support and completion of activities related to change management
Enforce strong control environment and its associated change management metrics
Facilitate and provide support to CAB Chaiman and his committee on change requests
Identify and lead service improvement initiatives to ensure effectiveness and efficiency of the change process whilst maintaining the rigour and governance required
Reporting on Change Management KPIs
Document and maintain the Change Management Procedures and Operations Manual
Work with different stakeholders including requestors, service managers and change notification teams to ensure compliance of the change requests according to the change guidelines
Contribute in the maintenance and improvement of strategic change management tools by participating in stories development and testing activities
Certification Program Planning and Management
Drive certification program and ensure audit readiness and execution of compliance standards
Work with other departments and stakeholders to facilitate certification programmes including information gathering and directing compliance issues to appropriate existing channels for attention
Providing timely and regular reporting of assigned tasks such as monitoring and tracking statuses of various certification progress status to Management
Identifying process gaps and propose improvements when necessary.
Ensure all procedures and processes are documented, updated and approved as required by the standards.
Ensure all abnormalities or non-compliances are followed up with corrective actions and reviews.
Manage the Internal Audit to ensure readiness prior to external audits.
Provide updates to the Vice President (VP) or his appointed Management Representative (MR) through Management Review Meetings
Act as the audit representative on behalf of the VP/MR for all external audits
Act as the SPOC for all consultants engaged for the certification program
Procurement of consultancy services and certification services according to the Singtel procurement guidelines
Management of Outsource Team
Define the Scope of Works to outsource team
Manage the outsource team and their deliverables
Review outsource team performance based on agreed KPI
Review and approve the billing for outsource team
Program / Project Management
Plan, manage, track and deliver assigned projects to completion
Provide support to other programs or projects as required
Skills for Success
Bachelor’s degree or equivalent in Engineering/Business/IT
At least 5 years of experience in
IT / Telco environment managing infrastructure / IT governance, certification program, change and risk management.
Minimum working experience with ISO27k or ISO22301 or ISO9K and ISO20K as consultant or auditor or lead user.
Good to have Certification in risk management such as ISO31000.
Good to have professional ISO Certification (e.g. ISO9K or 20K or 22301 or 27K etc)
#J-18808-Ljbffr

Drive the compliance and governance in the area of certification, change management, outsource team management and other project or program management of the business operations to the agreed standard to meet business objectives

Change Management

• Lead and manage the end-to-end process (including working with multiple stakeholders) for change requests that impacts Enterprise customers
• Ensure governance in infrastructure change requests as well as timely support and completion of activities related to change management
• Enforce strong control environment and its associated change management metrics
• Facilitate and provide support to CAB Chaiman and his committee on change requests
• Identify and lead service improvement initiatives to ensure effectiveness and efficiency of the change process whilst maintaining the rigour and governance required
• Reporting on Change Management KPIs
• Document and maintain the Change Management Procedures and Operations Manual
• Work with different stakeholders including requestors, service managers and change notification teams to ensure compliance of the change requests according to the change guidelines
• Contribute in the maintenance and improvement of strategic change management tools by participating in stories development and testing activities

Certification Program Planning and Management

• Drive certification program and ensure audit readiness and execution of compliance standards
• Work with other departments and stakeholders to facilitate certification programmes including information gathering and directing compliance issues to appropriate existing channels for attention
• Providing timely and regular reporting of assigned tasks such as monitoring and tracking statuses of various certification progress status to Management
• Identifying process gaps and propose improvements when necessary.
• Ensure all procedures and processes are documented, updated and approved as required by the standards.
• Ensure all abnormalities or non-compliances are followed up with corrective actions and reviews.
• Manage the Internal Audit to ensure readiness prior to external audits.
• Provide updates to the Vice President (VP) or his appointed Management Representative (MR) through Management Review Meetings
• Act as the audit representative on behalf of the VP/MR for all external audits
• Act as the SPOC for all consultants engaged for the certification program
• Procurement of consultancy services and certification services according to the Singtel procurement guidelines

Management of Outsource Team

• Define the Scope of Works to outsource team
• Manage the outsource team and their deliverables
• Review outsource team performance based on agreed KPI
• Review and approve the billing for outsource team

Program / Project Management

• Plan, manage, track and deliver assigned projects to completion
• Provide support to other programs or projects as required

Skills for Success:

• Bachelor’s degree or equivalent in Engineering/Business/IT
• At least 5 years of experience in IT / Telco environment managing infrastructure / IT governance, certification program, change and risk management.
• Minimum working experience with ISO27k or ISO22301 or ISO9K and ISO20K as consultant or auditor or lead user.
• Good to have Certification in risk management such as ISO31000.
• Good to have professional ISO Certification (e.g. ISO9K or 20K or 22301 or 27K etc)

Overview
ING WB COO APAC | Business & Change Manager (VP) | Location: Singapore
ING Wholesale Banking in Singapore
We began operating in Singapore in 1987 where we host the regional Asia Pacific headquarters. With over 300 financial experts, we are the largest wholesale banking branch in Asia. ING stands out in the Asia Pacific region because we go a step further for our customers. We look at things from the client’s perspective which allows us to construct tailor-made solutions to fit the needs of every company we serve. This mentality underpins all our client relations and has produced various prestigious awards.
Job Profile Summary
Organizational context: WB APAC COO is responsible for the oversight of the operational delivery across 9 different ING Legal entities within APAC region, as such the domain leverages on the delivery of shared services via ING Hubs Manila and the operational execution of COO teams across the region as well as COO Centers of expertise located in Singapore.
We are seeking a highly motivated Business Manager with an interest in Wholesale Banking operations that can act in a cross-functional manner and coordinate initiatives within the COO domain, the role has exposure to senior executives across APAC and will suit someone with strong analytical and organizational skills but that wants to experience a broader role to support also operations and projects.
We are seeking a highly motivated individual with an interest in Wholesale Banking and its related products (Financial Markets, Lending, Transaction Services, Trade Finance Commodities) as well as the drive to improvement of operational processes supporting these business lines. The ideal candidate will have a high interest in strategy execution, data driven decision making, project management, operational optimization, efficiency gains and standardization of processes.
About the position: As a WB COO APAC Business Manager, you play a crucial role in supporting management by contributing to the COO strategy development and implementation. You will act as a key liaison between various business units, both on a local and global scale. You will be leading and managing the COO change portfolio and organizational development, and act as a strategic sparring partner to the COO. This role requires a proactive individual who can monitor progress, manage stakeholders, and provide detailed reporting. Additionally, the Business Manager will drive innovation and operational efficiency strategies within the COO. You will report directly to the APAC COO and are a core member of the COO APAC Management Team (MT).
About the department: COO is responsible for our day-to-day operations for Lending, FM, Transaction Services and premises as well as Financial Crime Prevention (FCP), Operational Design, Control & Resilience (ODCR) and Data Management (CDO). Through these departments, COO collaborates closely with various business units to ensure the efficient execution of business and to enhance system technologies, address business controls, and manage data effectively. Additionally, COO leads local Change & Transformation execution and coordination, together with Tech.
Responsibilities
Manage WB COO Projects: Drive and oversee various projects, monitoring progress, addressing challenges, and ensuring timely completion.
Stakeholder Management: Engage and manage stakeholders, fostering strong relationships and ensuring clear communication throughout the project lifecycle.
Operational Management and Efficiency: Develop and execute plans to improve operational performance management and optimize operational workflows and procedures.
Organize and Structure: Coordinate key meetings, quarterly planning, key stakeholder and project presentations.
Communicate and Engage: Lead communication and engagement efforts within and on behalf of COO APAC.
Operational support: Coordination of operational activities and support the delivery of events such as workshops, training sessions etc.
Communication & Coordination: Support internal communications, disseminating information, and managing communications.
Support the financial management and budgeting of the COO APAC organization.
Qualifications
Undergraduate degree in Business Administration, Finance, or a related field.
At least 5 years of relevant work experience.
Strong Financial Management understanding.
Strong organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Proven track record of leading projects in a complex global organization.
Experience in creating presentations and insightful reports (PowerPoints, Excel).
Excellent data fluency.
Strong communication and stakeholder management skills.
Ability to think both strategically and tactically.
Proactive, structured and hands-on approach.
Ability to manage conflicting priorities and demonstrate adaptability in a fast-paced environment.
Proficient with Microsoft Office (Excel, Word, PowerPoint etc.)
#J-18808-Ljbffr

Job Location:
Singapore
About Client :A Global Change Management Consulting Organization
Duration : 6 months
Our client seeks a highly skilled SAP Change Manager specializing in end-user training, communications strategy/planning/execution, and knowledge management. This role will be pivotal in successfully adopting a transformative journey towards a global SAP implementation, transitioning from previous ERP systems to SAP (S4Hana and BPC Global).The ideal candidate will have significant experience in developing and executing effective communications and training plans, particularly within the context of global SAP transformation programs.
Responsibilities:
Training:
Conceptualize, plan, and develop SAP system user guides and training materials in collaboration with relevant stakeholders and vendor trainers.
Conduct skills-gap analyses and tailor training content to meet the needs of end-users across different geographies, roles, and functions
Develop functional and technical training courses, including operational changes and associated policy/process rollouts.
Coordinate training deployment, including scheduling in-house educational sessions and utilizing e-learning platforms.
Evaluate learning outcomes and ensure ongoing maintenance of training programs for refresher and new employee onboarding.
Establish and implement standard methodologies in training and coordinate system usage-related trainings.
Communications:
Develop and implement comprehensive communication strategies and key messages tailored for relevant stakeholder groups.
Research, write, edit, and measure all types of communication materials to ensure clear and concise messaging.
Coordinate internal communications across workstreams and with corporate communications teams.
Continually review and establish best practice guidelines for communication and engagement.
Requirements and Skills:
Technical:
Proven work experience as a Training Manager supporting systems rollouts and organizational change.
Experience in developing technical and business course content and conducting trainings with end-users.
Knowledge of web-based learning platforms and modern educational techniques.
Non-Technical:
Excellent communication skills with the ability to simplify technical concepts for a diverse audience.
Strong stakeholder management abilities, including vendor management.
Self-starter with the ability to take ownership of workstreams and drive initiatives forward.
Problem-solving and critical thinking abilities with a focus on delivering quality outcomes.
Ability to learn quickly and adapt to changing circumstances.
Experience with SAP rollouts (S4 Hana and BPC) and change management certifications are advantageous.
Education:
Degree holder with certification in training (e.g., Certified SAP Trainer) is a plus.
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