250 Itsm jobs in Singapore

Summary

The Technology Division at BCS is responsible for the operations, maintenance, and support of BCS applications such as FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure, ensuring its operational stability, regulatory compliance, and service reliability.

The IT Service Management Team under Technology supports critical business services such as FAST, GIRO, CTS and PayNow. The team delivers resilient, high-quality IT services through effective incident, change, problem, and asset management, operating at the core of IT operations to support both business continuity and customer satisfaction.

The Release Management Analyst role is responsible for managing all technology related releases and ensuring releases are reviewed per the release management process. The incumbent will run release review meetings, review the status and the incumbent is also expected to review and manage the release calendar.

Key Responsibilities

• Coordinate releases, including scheduling, resource allocation, and stakeholder communication
• Work with development teams to understand release requirements and dependencies
• Ensure role segregation is maintained per BCS software release management policy and standard
• Work with the Quality Assurance team to ensure thorough testing and quality assurance
• Coordinate with operations, technology and external teams for smooth deployment and rollback planning
• Manage and mitigate release risks, issues, and conflicts
• Communicate release plans and status to stakeholders
• Ensure compliance with organizational policies, procedures, and industry standards
• Continuously improve release management processes and practices
• Prepare reports for senior stakeholders on the list of releases and its associated risk category
• Collaborate with project managers to integrate release management into project plans
• Foster a culture of resilience and continuous improvement with risk mindset
• Perform analysis to identify trends
• Track and report all Release Management related KPIs
• Work with technical teams to perform post implementation review for failed releases, failed rollback/fallback and releases resulted in incidents

Requirements

Education and Experience

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field
• Minimum 3 years of experience in release management, preferably within the payment or financial services industry
• Proven experience coordinating and managing multiple concurrent releases

Skills and Knowledge

• Good understanding of ITIL, IT Service Management frameworks, software development life cycle and release management methodologies (Agile, Scrum, DevOps)
• Strong understanding of software development life cycles (SDLCs) and release management methodologies
• Experience with release management tools, code repository and DevSecOps pipelines (e.g., JIRA, ServiceNow, AWS Code Pipeline, GitHub, Bitbucket)
• ServiceNow experience will be a plus
• Effective communication skills and able to articulate complex matters in a concise manner
• Good interpersonal skills with the ability to manage stakeholders well
• Self-motivated and able to work independently.

Professional Certifications

• Certification in ITIL 4 is preferred

Job description:

Summary:

The Technology Division at BCS is responsible for the operations, maintenance, and support of BCS applications such as FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure, ensuring its operational stability, regulatory compliance, and service reliability.

The IT Service Management Team under Technology supports critical business services such as FAST, GIRO, CTS and PayNow. The team delivers resilient, high-quality IT services through effective incident, change, problem, and asset management, operating at the core of IT operations to support both business continuity and customer satisfaction.

The Release Management Analyst role is responsible for managing all technology related releases and ensuring releases are reviewed per the release management process. The incumbent will run release review meetings, review the status and the incumbent is also expected to review and manage the release calendar.

Key Responsibilities:

• Coordinate releases, including scheduling, resource allocation, and stakeholder communication.
• Work with development teams to understand release requirements and dependencies.
• Ensure role segregation is maintained per BCS software release management policy and standard.
• Work with the Quality Assurance team to ensure thorough testing and quality assurance.
• Coordinate with operations, technology and external teams for smooth deployment and rollback planning.
• Manage and mitigate release risks, issues, and conflicts.
• Communicate release plans and status to stakeholders.
• Ensure compliance with organizational policies, procedures, and industry standards.
• Continuously improve release management processes and practices
• Prepare reports for senior stakeholders on the list of releases and its associated risk category.
• Collaborate with project managers to integrate release management into project plans.
• Foster a culture of resilience and continuous improvement with risk mindset.
• Perform analysis to identify trends.
• Track and report all Release Management related KPIs.
• Work with technical teams to perform post implementation review for failed releases, failed rollback/fallback and releases resulted in incidents.

Requirements:

Education and Experience

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
• Minimum 3 years of experience in release management, preferably within the payment or financial services industry.
• Proven experience coordinating and managing multiple concurrent releases.

Skills and Knowledge

• Good understanding of ITIL, IT Service Management frameworks, software development life cycle and release management methodologies (Agile, Scrum, DevOps).
• Strong understanding of software development life cycles (SDLCs) and release management methodologies.
• Experience with release management tools, code repository and DevSecOps pipelines (e.g., JIRA, ServiceNow, AWS Code Pipeline, GitHub, Bitbucket)
• ServiceNow experience will be a plus.
• Effective communication skills and able to articulate complex matters in a concise manner
• Good interpersonal skills with the ability to manage stakeholders well.
• Self-motivated and able to work independently.

Professional Certifications

• Certification in ITIL 4 is preferred.

Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full‐stack portfolio of AI‐enabled, AI‐ready, and AI‐optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world‐changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world‐changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit and read about the latest news via our StoryHub.
Description and Requirements
Key Responsibilities
1. Incident Response & Security Monitoring
Work closely with SIRO/SIRM, IT Security Officer (ITSO) and SOC to monitor, detect, and respond to threats on‐premises and on cloud.
Lead Security Incident Response (IR) and post‐mortem analyses for cybersecurity incidents arising from security threat events.
Stay current with emerging threats, vulnerabilities, and threat intelligence related to cloud platforms.
Disseminate security advisories, threat intelligence reports, security directives, and patch recommendations promptly to the relevant stakeholders in the agencies.
Partake in tabletop exercises, security risk management activities, audits and third‐party assessments to enhance incident response readiness.
2. Security Product Management
Monitor security events on SIEM (e.g. Splunk, Cortex, Exa Beam), perform event triage and analysis.
Perform Vulnerability Assessments (Tenable Nessus) on applications (e.g. web client/server, mobile apps), networking and computing devices (e.g. firmware, Operating System).
3. Security Governance & Compliance
Lead and conduct periodic security reviews to ensure adherence to IT Security Policies, Standards, Controls and industry best practices.
Recommend and implement security initiatives and enhancement based on findings from tabletop exercises (TTX) and audits.
Monitor and ensure compliance with secure configuration standards across network, systems and endpoint (i.e. CIS Hardening) at agencies.
Analyse Vulnerability Assessment (VA) scan results, track and report remediation status according to the stipulated timeframe.
4. Network, Systems and Endpoint Security
Manage, configure, and optimise security tools and platforms to ensure effective integration with network and IT infrastructure.
Manage network, system, endpoint and runtime security of on‐premises and cloud environments.
Perform regular reviews of accounts for both on‐premises and on cloud systems/applications.
5. Documentation and Reporting
Implement and update security policies, technical baselines, Standard Operating Procedures (SOPs).
Maintain documentation of security incidents, vulnerability assessments, security checklist, security controls and policies.
Prepare and deliver regular reports to update security performance metrics, incident trends, compliance status and risk mitigation efforts.
Ensure timely escalation and reporting of cybersecurity incidents to management and stakeholders.
6. Collaboration and Stakeholder Management
Provide guidance and mentor a team of IT Security Officers (ITSOs).
Collaborate with various IT teams (e.g., Infrastructure, Applications, Project) and external vendors to implement and maintain security controls and measures.
Act as the key liaison with stakeholders (e.g., SIRO/SIRM, IT, Application Teams) and cloud service providers to align security practices with organizational cybersecurity strategies and compliance requirements.
Qualifications
Education & Experience
Bachelor’s degree in information security, Computer Science, or related field.
Minimum 5 years of experience in IT Security leadership role, with preferably 1 year in Cloud Security.
Technical Skills
Hands‐on experience with security tools (e.g., SIEM, WAF, AV, EDR, PAM, DAM).
Deep understanding of vulnerability management, threat analysis, and incident response processes.
Good understanding of secure network design, endpoint security, and system hardening techniques.
Familiarity with ICT security compliance frameworks, cybersecurity standards, and risk management practices.
Familiar with IaC security (e.g., Terraform, CloudFormation) and CI/CD security.
Certifications
Professional certifications such as CISSP or CISM are preferred.
Cloud certifications such as CCSP, AWS Certified Security, Azure Security Engineer Associate or equivalent would be advantageous.
Other Skills
Strong analytical and problem‐solving skills with attention to detail.
Effective communication skills, both written and verbal, with the ability to clearly articulate security risks and recommendations.
Ability to work independently with minimal supervision and collaboratively within a team in a dynamic and fast‐paced environment.
Proactive mindset with a continuous improvement attitude towards cybersecurity operations.
Additional Locations
* Singapore – Central Singapore – Singapore
* Singapore – Central Singapore – SINGAPORE
If you require an accommodation to complete this application, please contact
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Responsibilities
Prospect, qualify, and generate sales-qualified leads (SQLs) to drive iZeno’s Freshworks business.
Follow up promptly on marketing leads and inbound inquiries, setting up introductory meetings and conducting thorough discovery sessions.
Research and develop new and existing accounts through outbound calls, strategic email campaigns, and social outreach.
Analyze prospects’ business needs and engage them via phone, email, digital platforms and face-to-face meetings.
Collaborate effectively with customers, internal sales teams, and cross-functional stakeholders.
Partner with Marketing on both digital and physical initiatives to strengthen lead generation.
Ensure timely follow-up with prospects (response SLA within 24 hours).
Maintain accurate CRM data and detailed records of all prospect interactions and activities.
Requirements
A strong passion for technology and software sales with at least 3 years of experience, ideally with exposure to IT Service Management (ITSM) solutions.
Experience in prospecting and/or selling ITSM or related SaaS tools is preferred.
Excellent listening, discovery, and relationship-building skills with both clients and colleagues.
Proven ability to manage time, prioritize effectively, and work with urgency to meet goals.
Resourceful, results-oriented, and motivated by achieving lead-generation targets.
Collaborative, coachable, and eager to continuously learn and grow.
What We Offer
Career Growth - Gain exposure to the fast-growing Freshworks ecosystem with opportunities to expand into full-cycle sales or account management roles. High-performing reps will be considered for contract renewal and potential permanent roles within iZeno.
Learning & Development - Continuous coaching, mentoring, and access to training on sales methodologies, ITSM, and Freshworks solutions.
Collaborative Environment - Work closely with experienced sales and technical teams who are invested in your success.
(i) iZeno will never request recruitment fees from candidates under any circumstances. Please be cautioned of fraudulent activity including the requesting for money by perpetrators in exchange for interviews or employment opportunities with iZeno. Please note that these fraudulent actions constitute a crime and an unlawful infringement on iZeno’s brand and intellectual property rights, and we will not hesitate to take action(s) against such perpetrators in accordance with the fullest extent of the law. As a responsible organization, iZeno places great importance on conducting ethical and aboveboard recruitment processes. We advise all potential candidates to remain vigilant and report any suspicious activity encountered during their job search.
Posting code : #LI-JC1
Seniority level
Associate
Employment type
Full-time
Job function
Sales, Business Development, and Marketing
Industries
IT Services and IT Consulting
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Iskandar Puteri, Johore, Malaysia 1 month ago
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Summary
The Technology Division at BCS is responsible for the operations, maintenance, and support of BCS applications such as FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure, ensuring its operational stability, regulatory compliance, and service reliability.
The IT Service Management Team under Technology supports critical business services such as FAST, GIRO, CTS and PayNow. The team delivers resilient, high-quality IT services through effective incident, change, problem, and asset management, operating at the core of IT operations to support both business continuity and customer satisfaction.
The Release Management Analyst role is responsible for managing all technology related releases and ensuring releases are reviewed per the release management process. The incumbent will run release review meetings, review the status and the incumbent is also expected to review and manage the release calendar.
Key Responsibilities
Coordinate releases, including scheduling, resource allocation, and stakeholder communication
Work with development teams to understand release requirements and dependencies
Ensure role segregation is maintained per BCS software release management policy and standard
Work with the Quality Assurance team to ensure thorough testing and quality assurance
Coordinate with operations, technology and external teams for smooth deployment and rollback planning
Manage and mitigate release risks, issues, and conflicts
Communicate release plans and status to stakeholders
Ensure compliance with organizational policies, procedures, and industry standards
Continuously improve release management processes and practices
Prepare reports for senior stakeholders on the list of releases and its associated risk category
Collaborate with project managers to integrate release management into project plans
Foster a culture of resilience and continuous improvement with risk mindset
Perform analysis to identify trends
Track and report all Release Management related KPIs
Work with technical teams to perform post implementation review for failed releases, failed rollback/fallback and releases resulted in incidents
Requirements
Education and Experience
Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field
Minimum 3 years of experience in release management, preferably within the payment or financial services industry
Proven experience coordinating and managing multiple concurrent releases
Skills and Knowledge
Good understanding of ITIL, IT Service Management frameworks, software development life cycle and release management methodologies (Agile, Scrum, DevOps)
Strong understanding of software development life cycles (SDLCs) and release management methodologies
Experience with release management tools, code repository and DevSecOps pipelines (e.g., JIRA, ServiceNow, AWS Code Pipeline, GitHub, Bitbucket)
ServiceNow experience will be a plus
Effective communication skills and able to articulate complex matters in a concise manner
Good interpersonal skills with the ability to manage stakeholders well
Self-motivated and able to work independently.
Professional Certifications
Certification in ITIL 4 is preferred
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Adecco
is partnering with a recognised organisation and they are looking for a
IT Security Manager
to join the team! A great opportunity to work with a company that values growth opportunities, trainings and diversity.
Responsibilities
Cyber Vigilance & Incident Response
Monitor and review security logs, detect and respond to incidents swiftly.
Develop, maintain, and execute incident response plans with IT and management.
Act as primary POC for all escalations, ensuring accurate reporting and minimal disruption.
Conduct risk assessments, manage vulnerabilities, and implement mitigation strategies.
Ensure compliance with IM8, PDPA, and internal security policies.
Regularly review and enhance security policies, processes, and guidelines.
Participate in client-led audits, including security reviews, vulnerability assessments, penetration tests, and compliance checks.
Governance & Coordination
Serve as corporate liaison between system owners, IT teams, and response personnel.
Safeguard incident evidence and ensure proper documentation.
Support resource allocation for security initiatives.
Security Awareness & Training
Promote IT security awareness and deliver staff training.
Participate in drills, simulations, and tabletop exercises.
Requirements
Minimum 5 years in cybersecurity management, specializing in incident response, vulnerability management, and GRC.
Hands-on with AppSec, OWASP, penetration testing, vulnerability tools (Tenable/Nessus), SIEM, and IAM/PAM/MFA.
At least one of CISSP, CISM, GIAC/CISA, CEH; others an advantage.
How to apply
Prepare your updated resume including detailed past working experiences in point form, an executive summary about yourself in terms of experience, expertise, key achievements & highlights, and your current & expected package.
Apply through this application or send your resume to ***@adecco.com. We regret to inform you that only shortlisted candidates will be notified.
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Overview
Our client, a leading IT solutions provider in Singapore, is seeking a Business Analyst to support enterprise ITSM and observability projects. The role bridges customer requirements and technical delivery, ensuring smooth implementation of digital solutions.
Responsibilities
Support enterprise ITSM and observability projects.
Bridge customer requirements and technical delivery to ensure smooth implementation of digital solutions.
Contact
Please contact Ted Tan or email your CV directly in Word format to
EA License: 16S8131
Recruiter License: R
Note: due to the high number of applications only shortlisted candidates will be contacted. We regret to inform you that your application for this position was unsuccessful if you do not hear from us in the next 5 business days.
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Business Analyst - IT Service Management (12-Month Contract)
Location : Singapore
Type : 12-Month Contract
About the Role
We are seeking a highly motivated Business Analyst with strong experience in IT Service Delivery (ITSM) and a proven track record in ITSM implementation projects. The ideal candidate will act as the bridge between business stakeholders and technical teams, gathering requirements, driving ITSM process improvements, and supporting the successful rollout of ITSM solutions. This is a client-facing role requiring excellent communication, stakeholder management, and documentation skills.
Key Responsibilities
Work with business stakeholders, ITSM managers, and DevOps engineers to gather and document ITSM requirements.
Translate business needs into functional specifications, user stories, workflows, and process designs.
Support end-to-end ITSM implementation projects, covering Incident, Problem, Change, Request Fulfilment, Service Catalog, and CMDB processes.
Facilitate workshops, requirements gathering sessions, and UAT/SIT with business users and technical teams.
Collaborate with DevOps teams to ensure ITSM processes are aligned with automation, CI/CD pipelines, and operational monitoring tools.
Perform gap analysis and propose process improvements aligned with ITIL best practices.
Support ServiceNow or other ITSM platform implementations, including demand management, workflow design, and system configuration discussions.
Manage and prioritize change requests, ensuring clear communication with development teams.
Develop and maintain project documentation including BRDs, FSDs, test cases, and training materials.
Act as the liaison between stakeholders, ITSM consultants, and developers to ensure timely and quality delivery.
Provide input for service improvement plans, SLA reviews, and ITSM reporting requirements.
Requirements
5+ years of experience as a Business Analyst in IT service delivery or ITSM projects.
Strong knowledge of ITIL processes and experience in ITSM implementations (ServiceNow preferred; BMC Remedy, Cherwell, or equivalent also acceptable).
Proven track record in requirements gathering, business process mapping, documentation, and UAT management.
Excellent stakeholder engagement, presentation, and communication skills.
Ability to work independently in a fast-paced, client-facing environment.
Certifications (advantageous): ITIL v4 Foundation or higher, ServiceNow certifications, CBAP.
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• Autonomy to lead large scale digital projects
• Engagement with senior stakeholders

About the company

Our client is a multi billion dollar established company with over 30 years of experience who is a market leader within their industry. As part of their plan to invest in technology, they are now hiring an experienced IT Service Analyst to join their team.

About the job

• Champion Our Service Platform: You'll own and administer our core ESM platform ((e.g. ServiceNow, Jira) transforming it from a ticketing system into the central nervous system of our company's operations.
• Be a Process Innovator: Drive the continuous improvement of our core service management processes (Incident, Problem, Change, Request, Knowledge) and design new, efficient workflows for other business units.
• Bridge Business and Technology: Partner directly with stakeholders in HR, Finance, Legal, and other departments to understand their unique challenges, translating their needs into elegant and automated solutions on the ESM platform.
• Turn Data into Action: Provide clear visibility into service performance, identify bottlenecks, and guide our strategic decisions for improvement.
• Automate and Optimize: Proactively identify opportunities to eliminate manual tasks and introduce intelligent automation, freeing up our teams to focus on high-value work.
• Empower Your Colleagues: Create and maintain a robust knowledge base and act as a trusted advisor, training and empowering our employees to get the most out of our service tools.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in IT Service management / ITSM. Proven track record in translating functional requirement to technical specification is required for this role. Exposure to engaging with business stakeholders is required for this role.

Exposure to external vendor management.

Whats on offer
This is an excellent opportunity to join an established global company with heavy investments in technology.

To apply online please use the 'apply' function, alternatively you can reach me at (EA: 94C3609/ R )