327 Incident Management jobs in Singapore

A World-Changing Company
Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
The Role
Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue.
You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it.
Whatever the issue is, you are ensuring it gets resolved at a high bar as quickly and seamlessly as possible.
Core Responsibilities
Develop a deep understanding of Palantir’s product and delivery ecosystem.
Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers.
Diagnose, resolve, and prevent issues encountered in the field.
Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation.
Take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact.
What We Value
Excellent problem solving skills.
Comfort working in a fast paced environment.
Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team.
Experience with scripting, automation, or data analysis a plus.
What We Require
Background in Computer Science, Engineering, Information Systems, or other technical field.
Willingness and interest to travel to other Palantir locations as needed.
Life at Palantir
We want every Palantirian to achieve their best outcomes, that’s why we celebrate individuals’ strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians’ lives is just one of the ways we’re investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.
In keeping consistent with Palantir’s values and culture, we believe employees are “better together” and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for “Remote” work on an exceptional basis. If you are applying for one of these roles, you must work from the city and or country in which you are employed. If the posting is specified as Onsite, you are required to work from an office.
If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.
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Job Description:

We are seeking an experienced and results-driven Incident Manager to oversee and lead incident management processes. To ensure timely resolution of incidents, coordinate effectively across teams, and implement best practices to minimize disruptions to business operations. This role requires strong expertise in incident management, clear communication skills.

Incident Management

• Oversee the end-to-end incident lifecycle, from identification and logging to resolution and closure with technical teams, vendors, and stakeholders.
• Drive Root Cause Analysis (RCA) for critical incidents and ensure appropriate follow-ups.
• Develop and maintain incident management dashboards, metrics, and reports for senior leadership.
• Facilitate discussions within the recovery team, promoting engagement and maintaining discipline.
• Ability to translate technical incidents into business terms.

Process Improvement and SLA

• Continuously refine and enhance incident management processes to ensure efficiency and effectiveness.
• Identify trends and recurring issues, recommending proactive measures to prevent future incidents.
• Lead or contribute to training sessions and knowledge-sharing initiatives on incident management practices.
• Monitor and ensure adherence to Service Level Agreements (SLAs) for incident resolution.
• Proactively escalate and address SLA breaches with appropriate corrective actions.

Communication

• Ensure timely and clear communication of incident updates to stakeholders, including senior management and end users.
• Draft and distribute incident notifications, status updates, and post-incident reports.
• Bridge communication between technical teams and non-technical stakeholders to provide clarity and context.

Stakeholder and User Engagement

• Collaborate closely with business users to understand their needs and minimize incident impact on operations.
• Support Japanese-speaking stakeholders, ensuring language and cultural alignment.
• Act as the liaison between Singapore, Japan-based teams, and global and regional IT units during incident management.

Job Requirements:

• Tertiary degree in technology from a recognized educational institution.
• Strong understanding of ITIL processes; ITIL certification is highly preferred
• 6–8 years of experience in IT incident management or related roles in banking industry, with at least 2–3 years in a leadership capacity.
• Proven experience managing critical incidents and working with international teams, including Japanese-speaking stakeholders.
• Experience in IT Service Management, IT Operations, IT infrastructure, or Production Support.
• Good understanding of Service Desk Operations, Escalation Management, Stakeholder Management experience including different (e.g. ServiceNow, JIRA and Salesforce) ticketing tools knowledge.
• Strong decision-making, problem-solving abilities under pressure, prioritize and multitask effectively.
• Excellent interpersonal skills to foster collaboration across teams and regions.

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an IT Incident Management Analyst to join us

A brief summary of your job responsibility:

• Perform 24/7 threats and events monitoring for various domains and notify relevant stakeholders if needed
• Support operation and emergency planning and preparedness with relevant authorities
• Conduct fact finding on incident occurrence, impact assessment and severity rating, and triage with relevant agencies if needed
• Correlate information from multiple sources to detect any anomaly of incident reporting and response
• Monitor and log the incident fact finding and investigation, and the status progress
• Inform relevant internal and external stakeholders manage timely investigation and updates, and escalate investigation and post-incident reporting if needed
• Prepare investigation reports and periodic updates with relevant stakeholders

Requirements

• Prefer with 2-5 years' relevant experiences in Incident management, investigation and report writing
• Prefer with familiarity on IT/Info/Data/Cyber security or ICT incident management best practices
• Able to work independently and contribute as a team player
• Possess good communication and interpersonal skills

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS's privacy statement which can be found at: or such other successor site.

Benefits

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.

Military Security Department

Permanent

What the role is

As a cyber auditor in our team, you will be responsible for conducting comprehensive security assessments, and compliance reviews. You will work with cross-functional teams to implement security best practices and help build our cyber resilience.

What you will be working on

You will plan and execute security audits across network infrastructure, applications, and systems, to assess compliance with industry standards. Following, you will document findings, prioritise vulnerabilities, and recommend remediation strategies. You will also develop and maintain audit frameworks, and security testing methodologies. You will also collaborate with IT and development teams to implement security improvements and support the organization with incident response actions and post incident assessment activities.

What we are looking for

You should have a tertiary education in an IT-related discipline, preferably with a focus on cyber-security. You should possess good writing and verbal communication skills, problem-solving and analytical skills. A passion for IT/cyber is essential. Cyber-security professional accreditation such as CISSP, CISA, CEH, and prior relevant work experience in cyber/IT related fields would be advantageous.

About Military Security Department

The Military Security Department (MSD)'s core business is in Counter Intelligence and internal security for MINDEF/SAF. MSD was formed in 1975 to counter the threats of espionage, subversion and sabotage against MINDEF/SAF. It began with two main entities, namely the Counter Intelligence Branch (CIB) and Field Security Branch (FSB). Over the years, the department has continued to evolve and our roles expanded in tandem with the changing security environment. Today, our roles also include Counter Terrorism and Cyber Security.

About your application process

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Military Security Department or the wider Public Service.

About the company

Our Client is an established MNC with offices globally. As part of their expansion plan in Singapore, they are looking forward to hire their Senior Network Engineer NOC / Specialist to join their team.

Your responsibility involves:

• Manage, prioritize, and resolve all incoming customer requests from phone calls, emails, and support tickets
• Monitor network performance and ensure system availability and reliability
• Respond to network alerts and resolve connectivity issues promptly
• Conduct regular network maintenance and updates to ensure optimal performance

As a successful applicant, you will have at least 2 years of experience in NOC / data center / network. Exposure to ServiceNow will be of added advantage.

Candidates must be open to day shift work schedule.

This is an excellent opportunity to be part of the pioneer team for a new command center in Singapore.

To apply online please use the 'apply' function, alternatively you can contact Hoon Teck TAN at (EA: 94C3609/ R )

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Internet and Technology, Information and Media

Desired Skills and Experience: Data Centers, Data Center Management, Data Center Operations, Network Operations Center (NOC), Critical Network Infrastructure, DC power, HVAC, ServiceNow, ServiceNow Administration

Overview

NOC Analyst | Command Center | Network | Incident management

Our Client is an established MNC with offices globally. As part of their expansion plan in Singapore, they are looking forward to hire their Senior Network Engineer NOC / Specialist to join their team.

Your responsibility involves:

• Manage, prioritize, and resolve all incoming customer requests from phone calls, emails, and support tickets
• Monitor network performance and ensure system availability and reliability
• Respond to network alerts and resolve connectivity issues promptly
• Conduct regular network maintenance and updates to ensure optimal performance

As a successful applicant, you will have at least 2 years of experience in NOC / data center / network. Exposure to ServiceNow will be of added advantage.

Candidates must be open to day shift work schedule.

This is an excellent opportunity to be part of the pioneer team for a new command center in Singapore.

To apply online please use the 'apply' function, alternatively you can contact Hoon Teck TAN at (EA: 94C3609 / R )

• Mid-Senior level

• Full-time

• Information Technology

• Technology
• Information and Internet
• Technology, Information and Media

Referrals increase your chances of interviewing at Randstad Singapore by 2x

Military Security Department

Permanent

What the role is

In this dynamic position, you will evaluate both physical-cyber security measures across client facilities, identifying weaknesses in their security posture and recommending remediation. This role bridges the gap between physical security controls and cybersecurity defences to create holistic protection strategies.

What you will be working on

You will conduct thorough on-site security assessments of client facilities, examining physical measures to protect network and IT infrastructure, and evaluate cyber-physical control systems. You will assist clients by performing gap analysis against authority standards and regulatory requirements and develop reports with prioritized findings and actionable recommendations. You will be called on to create customized security roadmaps and implementation plans for clients, communicate with stakeholders explaining security vulnerabilities and proposed solutions, and support the organization with incident response actions and post-breach assessment activities.

What we are looking for

You should have a tertiary education in an IT-related discipline, preferably with a focus on cyber-security. You should possess good writing and verbal communication skills, problem-solving and analytical skills. A passion for IT/cyber is essential. Cyber-security professional accreditation such as CISSP, and prior relevant work experience in cyber/IT related fields would be advantageous.

About Military Security Department

The Military Security Department (MSD)'s core business is in Counter Intelligence and internal security for MINDEF/SAF. MSD was formed in 1975 to counter the threats of espionage, subversion and sabotage against MINDEF/SAF. It began with two main entities, namely the Counter Intelligence Branch (CIB) and Field Security Branch (FSB). Over the years, the department has continued to evolve and our roles expanded in tandem with the changing security environment. Today, our roles also include Counter Terrorism and Cyber Security.

About your application process

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Military Security Department or the wider Public Service.

Overview
NOC Analyst | Command Center | Network | Incident management
About the company
Our Client is an established MNC with offices globally. As part of their expansion plan in Singapore, they are looking forward to hire their Senior Network Engineer NOC / Specialist to join their team.
About the job
Your responsibility involves:
Manage, prioritize, and resolve all incoming customer requests from phone calls, emails, and support tickets
Monitor network performance and ensure system availability and reliability
Respond to network alerts and resolve connectivity issues promptly
Conduct regular network maintenance and updates to ensure optimal performance
Skills and experience required
As a successful applicant, you will have at least 2 years of experience in NOC / data center / network. Exposure to ServiceNow will be of added advantage.
Candidates must be open to day shift work schedule.
Whats on offer
This is an excellent opportunity to be part of the pioneer team for a new command center in Singapore.
How to apply
To apply online please use the 'apply' function, alternatively you can contact Hoon Teck TAN at (EA: 94C3609 / R )
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology
Information and Internet
Technology, Information and Media
Referrals increase your chances of interviewing at Randstad Singapore by 2x
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As Incident Management Analyst, you will be responsible for real-time monitoring and support of mission-critical data center infrastructure and network operations.

This role involves Level1 troubleshooting, incident escalation, and customer service for internal and external stakeholders. The ideal candidate will demonstrate strong technical awareness, clear communication skills.

• Monitor and support UPS, HVAC, generators, and other critical infrastructure systems.
• Provide Tier I support for network and data center operations in a 24/7 environment.
• Respond to and triage incoming calls, emails, and portal tickets.
• Detect and analyze alarms; perform basic fault isolation and escalate as needed.
• Generate and publish incident, maintenance, and advisory notifications.
• Escalate incidents based on severity and impact using predefined protocols.
• Communicate clearly and professionally with global teams, ensuring updates are understood across regions.
• Maintain detailed documentation of incidents and resolutions in near real-time.
• Ensure SLA compliance and customer satisfaction.
• Participate in weekly on-call rotation and shift handovers.
• Use tools like ServiceNow for incident tracking, escalation, and reporting.
• Its a 24*7 Rotational shift environment, covering 12 hours shift pattern with 4 days work 3 days off, 3 days work 4 days off including weekends, public holidays.
• Shift timing is fixed from 7am to 7pm only (no night shift)

Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL Singapore PTE LTD)

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