703 IT Service Manager jobs in Singapore

Key Objectives:

• Lead the After-Sales Department to ensure customer satisfaction and drive service revenue.
• Manage and motivate a team of Service Officers, Technicians, and Contractors.
• Optimize processes, systems, and policies to uphold Customer Service Core Values.

Key Responsibilities:

• Ensure that service contractors deliver timely and good customer service, strictly adhering to KPIs set
• Develop and enhance customer service processes, documentation, and SOPs.
• Mentor support engineers and foster a collaborative team environment.
• Maintain accurate service records and oversee the service lifecycle.
• Achieve business objectives and service sales targets.

Skills & Experience:

• Diploma or degree (technical/engineering background preferred).
• 3+ years of management experience in after-sales service.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple projects and work independently.

What You'll Be Doing:

• Customer Service:

Ensure prompt, friendly, and attentive service to all customers

Handle customer complaints and feedback professionally
- Service Standards:

Maintain high service standards, adhering to company policies and procedures

Conduct regular service audits to ensure consistency
- Team Management

Lead and motivate service staff to achieve excellent service delivery

Provide training and coaching to improve service skills

What We're Looking For:

• Experience: 2-3 years of service management experience in F&B
• Education: O-level or equivalent
• Language Skills: Good communication skills in English
• Qualifications: Service excellence training or certification beneficial
• Service Excellence:

Strong customer service skills

Ability to work under pressure
- Leadership:

Team management and motivation

Effective communication

Why Join Us:

• Staff meals provided
• 5 working days per week
• On-the-job training
• Career advancement opportunities

About us

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

The Service Manager is a customer-facing role for performance matters. You will be, in coordination with the relevant Account Manager who handles the commercial matters, the point of contact for your portfolio of customer accounts; you will act as a Technical Account Manager and will be accountable for the Customer Satisfaction. You will be seen as a trusted partner by the dedicated accounts on technical matters, including but not limited to, operational performance viewpoints, supplying direct customer feedback and performance issues into the wider organization, including COO Problem Management, Business Improvement and Service/Product improvement teams.

Overall, the aim of this role, and of the team, is not to wait for enquiries and reply. We want to be proactive, to detect issues, to inform the customer before they identify the impact by themselves. We want to build a trusted customer relationship. This requires a significant level of technical analysis, including technical investigations, daily.

Being the main point of contact, your remit includes to ensure that customer performance and technical inquiries are promptly and accurately answered (you may have a level 1 role or be a point of escalation depending on the cases); to raise repeated issues to COO Problem Management; to identify improvements (of the product or of our processes); to coordinate with internal customers and external suppliers/partners; to coordinate Change Requests; to proactively inform Customers of planned and unplanned events; to optimize our SLA in accordance to the contract.

As a Service Manager, you will be responsible for sharing standard processes across the team, and with the other teams within the Inmarsat organization. This includes raising customer feedback with internal partners, providing inputs to improvement programs, being accountable for restoring trust (Tactical Service Management) on accounts that have performance issue and Customer Satisfaction on strategic accounts (Strategical Service Management).

As all members of the team, you are an actor of the coordination and efficiency of our team. Beside your key responsibilities, as a member of the group you handle urgent requests when they are outside working hours of other team members (other time zones, other working days in different countries).

The day-to-day

• Manage effective communication both internally and externally, ensuring that the business is fully aware of risks and mitigation
• Ensure proper follow up of the inquiries (technical and others) raised by the customers, ensuring prompt follow up is provided by the team and challenging answers to ensure their accuracy and understanding
• Be the critical contact point for the dedicated accounts for a variety of performance issues, supporting both internally and externally with providing feedback on corrective action in response to problems management issues and monitoring, measuring and reviewing results
• Perform investigations related to the Customers you are responsible for
• Identify and raise difficulties, performance issues and recurrent defaults
• Effectively communicate with customers the level of performance for the accounts, including known issues
• Ensure the business and the management are fully aware of risks and mitigation
• Coordinate investigations with external partners (e.g., OEM) when appropriate in coordination with the Supplier manager and track resolution
• Support the smooth transition from Program Management when new fleets or new platforms enter in commercial service
• Coordinate changes requested by the Customer to ensure expectations are met
• Timely deliver reporting and analysis including inputs from relevant internal or external customers
• Identify and propose improvement opportunities
• Follow up on internal action plans to improve Service performance and emphasize their benefits to the customer
• Be the voice of your customers and their consumers during internal meetings

What you'll need

• Degree in Engineering (or equivalent technical rating)
• Relevant experience can compensate for lack of formal education
• Strong technical background to understand our complex environment (Aeronautics / Maritime / Land, Telecom, Satellite communications)
• Previous experience in at least 1 of the following areas:
  
  o Maritime operations
  
  o Aeronautics
  
  o Commercial aviation operations
  
  o Satellite communication
  
  o Telecommunication
• Strong, pro-active relationship management skills and ability
• Clear and concise communication skills; ability to articulate technical material to both technical and non-technical audiences towards C- and VP level and below
• Customer service focus, with the balance of saying 'no' when appropriate; Ability to push back
• Strong ability to draw insights from data, analytical
• Quick thinking and delivery focused with a meticulous attention to detail
• Accustomed to working in cross-functional teams
• Ability to work under pressure against tight timelines
• Excellent organizational skills with the ability to multi-task but draw priorities
• Available and willing to travel worldwide
• Fluency in English and Mandarin

What will help you on the job

• Experience liaising with Customers, Partners, Value Added Resellers, Value Added Manufacturers, Distribution Partners or OEMs
• Experience of working in a wholesale environment with channel partners
• Knowledge in various networks technologies and communications
• Experience in project management
• Experience in change management
• Knowledge of process mapping and deep dive problem management

Personal qualities fundamental to success in this role:

• A demonstrated ability to work across organizational boundaries
• Objective, rational and multidisciplinary thinking
• Provide candid feedback
• Ability to face up to problems quickly and take action
• A willingness to be self-critical and learn from mistakes - avoiding hubris
• Acts within his circle of competence and knows the boundary
• Ability to finalise projects
• Proactive and analytical attitude
• Good interpersonal and communication skills, social and outgoing

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

• Up to $6,000 Basic Salary + Car Allowances + AWS + VB
• Nearest MRT: Woodlands North

Job Description:

• Supervise and manage a team of foreign mechanics handling forklift repair and maintenance services.
• Conduct daily morning meetings to assign mechanics to customer sites for repair or scheduled maintenance.
• Monitor work quality and performance of mechanics through regular site visits.
• Serve as the primary communication bridge between the company and customers for service-related issues.
• Manage supplier relationships.
• Lead the hiring, onboarding, and training of new local mechanics to build a more balanced and sustainable workforce.
• Support continuous improvement in service efficiency, customer satisfaction, and safety standards.

Requirements:

• Proven experience in forklift, automotive, construction machinery, or related mechanical service industries.

• Prior experience in managing service teams or workshop operations is preferred, but someone with no management experience is also welcomed.

• Strong communication skills with the ability to liaise effectively with both internal staff and external customers.
• Willingness to visit customer sites to understand service conditions and staff performance.
• Ability to manage a multicultural team.
• Mandarin proficiency is an advantage for communication with mandarin-speaking employees or customers.
• Possess a class 3 driving license with own transport will be an added advantage.
• Able to commit 5.5 working days

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

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Please find Privacy Policy Agreement from the below link.

Khoo Tiffany

EA Registration No: R

Pasona Singapore Pte. Ltd.

EA License No: 90C4069

We are seeking a Service Manager responsible for leading frontline team performance through daily coaching and support, driving service revenue, and ensuring outstanding customer satisfaction. This leadership role demands hands-on experience in technical servicing, accident claims handling, and customer service.

Candidates who do not meet the full managerial requirements may be considered for the Aftersales Assistant Manager position, with the remuneration package adjusted accordingly.

Why Join Us?

• Opportunity to inspire and lead a high-performing Aftersales team, guiding Service Advisors, Claims Advisors, and Administrators to deliver excellence and drive results
• We embrace and support the transition from ICE vehicles to EVs
• Gain valuable experience working in an authorised workshop for EVs, staying ahead in the automotive industry
• We are expanding as an Authorised Reporting Centre and Authorised Workshop for more insurers
• Enjoy opportunities for professional development and advancement
• Work in a well-equipped, air-conditioned workspace located in a prime area for a convenient commute

Core Responsibilities:

• Lead, mentor, and support a dynamic aftersales team inclusive of Service Advisors, Claims Advisors and Administrators
• Monitor and improve performance metrics such as customer satisfaction, sales, and service efficiency
• Oversee the advisory process for vehicle servicing and repair coordination between the frontline and Technicians team
• Supervise the claims advisory process, ensuring accurate insurance reporting, coordination with insurers and Bodyshop, and timely accident repair services
• Support Advisors in liaising with insurers, Bodyshop, and customers to maintain clear, up-to-date communication
• Handle escalated customer issues and ensure high service quality
• Identify and expand aftersales revenue streams through optimised service packages, repair offers, and parts sales
• Support continuous improvement, operational efficiency, and technology adoption
• Provide operational support during peak periods or staff absences

Job Requirements:

• Minimum NITEC in a related course of study with at least 5 years of relevant experience in the automotive field, with at least 2 years in a supervisory or managerial role
• Equivalent professional certification holders with relevant experience are welcomed too
• Proven track record of team leadership, customer satisfaction, and achieving service revenue targets
• Strong understanding of automotive service operations, repair processes, and workshop coordination
• Familiarity with insurance claims processes, accident reporting, and Bodyshop operations is a plus
• Strong interpersonal and communication skills
• Conflict resolution and problem-solving skills
• Proficient in Microsoft Office, particularly MS Excel
• Flexible, friendly, helpful nature & team player

About the role

As a key member of our team,  your primary responsibilities include overseeing the efficient operation of the Service Centre and implementing strategies to drive sustainable profit growth. We're seeking someone with a passion for delivering exceptional service quality to our customers, combined with a results-oriented mindset. As a team leader, you'll demonstrate strong interpersonal and communication skills, providing comprehensive support and guidance to your team members while collaborating effectively across departments.

About you

Knowledge:

As a Service Manager, you'll need a solid understanding of customer service principles and practices. This includes effectively handling complaints, resolving issues, and maintaining positive customer interactions. Familiarity with business management, budgeting, and financial analysis will also be beneficial. Staying up-to-date with relevant regulations in the automotive industry is crucial for success.

Skills:

In your role, you'll be responsible for planning, organizing, and directing Service Centre operations and development. Leading, motivating, and supervising a team of service advisors will be part of your daily tasks. Effective communication—both verbal and written—with customers, vendors, and internal staff is essential. Proficiency in using computer software and systems for data entry, reporting, and analysis is a must. Additionally, strong problem-solving, decision-making, and critical thinking skills are vital.

Abilities:

To excel, focus on achieving and exceeding turnover, profitability, and customer satisfaction targets. Delivering high-quality service ensures customer loyalty and retention. Continuously identify improvement opportunities and implement best practices to stay ahead of the competition. Adaptability under pressure, multitasking, and meeting deadlines are key abilities in this dynamic role.

Key responsibilities and requirements at a glance:

Planning and Target Achievements

• Support your superior to achieve turnover, profitability, and customer experience management department targets
• Oversee operations and development of the Service Centre
• Adhere to corporate regulations and guidelines, reporting requirements, and periodically analyze the Service Centre's business, operations, and customer satisfaction performance
• Monitor and drive business performance daily to meet targets
• Lead, supervise, and monitor the service team's performance and take measures to improve

Operation Management and Support

• Interacting directly with customers to address and resolve service-related issues
• Monitoring the performance of the downline team and ensuring that they meet their targets. Additionally, optimizing service bookings, identify process gaps, and implement improvement initiatives when required
• Assisting in organizing corporate events related to Aftersales
• Being accountable for audit reporting for the service centre
• Working closely with HR on matters related to the workforce, including recruitment and training needs

Qualifications:

• At least 8 years of relevant work experience, including a minimum of 3 years in a managerial capacity
• Strong command of English, both spoken and written
• Possess a valid Class 3 driving license in Singapore
• Having experience in the automotive industry would be an added advantage

By submitting your application, it has been deemed that you acknowledge and agree that we may collect, use and disclose your personal data as provided in this submission for the purposes of verification, evaluation and other recruitment-related purposes in accordance with the Personal Data Protection Act.

We regret that only shortlisted candidate will be notified.

Position Overview

We are seeking a skilled and experienced ServiceNow CMDB Implementation Specialist to join our team. The ideal candidate will be responsible for driving the requirement gathering, requirement analysis, design, implementation, and maintenance of our ServiceNow Configuration Management Database (CMDB). This role requires a deep understanding of CMDB principles, ServiceNow platform capabilities, and ITIL best practices. The CMDB Implementation Specialist will work closely with various IT teams to ensure the CMDB accurately reflects our IT infrastructure and supports key IT processes and pro-actively project manage the initiatives from planning to delivery

Role & Responsibilities

• Gther requirements and perform requirements rationalization and analysis
• Establish project plan and drive activities to completion
• Design and implement the ServiceNow CMDB based on business requirements and ITIL best practices
• Develop and maintain CMDB data models, ensuring data accuracy and completeness.
• Configure and customize ServiceNow discovery tools to automatically populate the CMDB
• Integrate the CMDB with other ServiceNow modules, such as Incident Management, Change Management, and Problem Management
• Develop and maintain CMDB policies, procedures, and documentation
• Perform regular audits of the CMDB to identify and correct data discrepancies
• Provide training and support to IT staff on CMDB usage and best practices
• Collaborate with cross-functional teams to ensure the CMDB supports their needs
• Stay up-to-date with the latest ServiceNow features and CMDB trends

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3+ years of experience implementing and maintaining ServiceNow CMDB
• In-depth knowledge of CMDB principles, data modeling, and ITIL best practices
• Experience with ServiceNow discovery tools, such as Service Mapping and Discovery
• Strong understanding of ServiceNow platform capabilities and integration methods
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus
• Experience in project managing initiatives pertaining to the establishment and improvements to CMDB related projects will be an advantage

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Role :

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• ⁠Provide prompt response to customer for technical query

• ⁠ssign and handling service engineer and required spares for repair and survey job

• stomer meeting and marketing for the company product

• ndling customer complain after service & sending invoice .

• llow up for the payment for invoice.

• intain all company approval like class approval and ISO audit .

1)    Perform on-site and in-house servicing, installation, commissioning and troubleshooting of marine equipment.

2)    Lead a team of service engineer and technicians and supervise overhauling & commissioning of engine & other aux equipment

3)    Inspect, analyse, record calibration results, and prepare service reports

4)    Require going onboard vessel and is expected to establish good relationship with Technical Superintendent and Chief Engineer

5)    Work with contractors for jobs that have to be outsourced

6)    Advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation  specification  of the equipment in accordance with the manufacturer's specification

7)    Provide technical support and deliver high-quality service standard to satisfaction to customers.

8)    Carry out risk assessment for each service and observe safe work practice and regulations at all times onboard vessels & in the workshop

9) Conduct daily tool box meeting