1,022 Order Management jobs in Singapore

We are following a hybrid work model with 3 days per week working from the office and 2 days per week working from home.

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

As the Order Management Executive , you will report directly to the Order Management Manager, APAC and play a key role in sharing the future of DEUTZ APAC. You will be responsible for all aspects of sales order processing – from entering customer orders into the system, creating purchase requisitions for no-stock fulfilments to coordinating with the warehouse team for timely and tracking delivery status to ensure customer satisfaction. Your work will directly contribute to strengthening DEUTZ’s presence and competitiveness in APAC.

• Process and verify customer orders, ensuring accuracy in pricing, quantities, and terms in close collaboration with local and global stakeholders.
• Coordinate with both local and global sales and logistics teams to secure on-time delivery of customer orders and proactively resolve potential delays.
• Liaise with warehouse and shipping departments locally and globally to track orders and ensure fulfillment according to customer request dates.
• Maintain and update order-related information in SAP and internal systems accurately for reporting and audit purposes.
• Manage the return and exchange process for defective or incorrect products.
• Ensure timely and accurate creation of Sales Orders, Delivery Notes and Invoices in the ERP system.
• Generate reports on sales revenue, open orders, order fulfilment rates, share insights stakeholders for continuous improvement.
• Communicate with customers regarding order status, shipping details, and any issues affecting delivery.
• Handle customer inquiries and complaints with professionalism, ensuring a high level of customer satisfaction.
• Collaborate with the finance team on month-end closing completion for assigned accounts.

• BSc/BA/Diploma in Supply Chain Management, or equivalent.
• 3+ years professional experience in customer service, order processing in the automotive, industrial and/or capital equipment industry.
• Experience in working with ERP systems (SAP R3/S4 HANA, IBP, BW is a plus).
• Strong communication, time and stakeholders’ management skills.
• High level of cultural awareness and ability to work in an international environment.
• Comfortable working with complexity and ambiguity in a highly-matrix organization.
• Fluency in written and spoken English; other Asian languages are a plus
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Passion for digital transformation is a plus.
• Fresh graduates with a passion for learning is welcome.
• Highly experienced candidates may be considered for more senior position.

• Be part of a globally recognized company with a strong innovation-driven culture.
• Work in a diverse, international environment with opportunities for growth.
• Collaborate with international teams and gain exposure to global order management processes and systems.

Send us your detailed application including your salary expectation via Linkedin.

We seek you understanding that only shortlisted candidates may receive feedback on their application.

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. Applicants will be considered regardless of their race, colour, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.

• Mid-Senior level

• Full-time

• Machinery Manufacturing

Job Description:

• Order Accuracy & Compliance - Review customer orders to ensure accuracy, completeness, and compliance with internal order entry procedures, JSOX requirements, export control regulation
• Sales Order Management - Monitor the entire order processing cycle to ensure timely execution, minimize entry errors, and maintain service quality. Perform regular analysis of order backlog and inventory levels to support proactive decision-making
• Stakeholder Support & Training - Provide guidance, training, and operational support to Shared Service Center (SSC) teams and internal stakeholders to ensure adherence to order management processes and procedures
• Customer Service & Complaint Resolution - Address service inquiries and customer complaints effectively. Coordinate root cause investigations with relevant departments, ensure timely status updates, and oversee the implementation of corrective actions. Collaborate closely with Global HQ, Local Country Offices, sales teams, and SSC to expedite orders and resolve issues.
• Inventory Management - Monitor and manage inventory levels to balance product availability with customer demand, while preventing excess stock accumulation
• Logistics Coordination and Documentation – Coordinate outbound logistics by initiating shipments and working with logistics teams to ensure timely manner
• Process Improvement - Review standard operating procedures (SOPs) regularly and identify opportunities to enhance efficiency, accuracy, and effectiveness in the end-to-end order fulfilment process
• Audit & Compliance - Support internal and external audits, including statutory, JSOX, and quality management assessments by providing timely and accurate information
• Project Support - Assist with ad-hoc tasks and contribute to cross-functional projects as needed

Job requirements:

• Degree/Diploma in Supply Chain Management, Engineering, Business Administration, Computer Science, or a related field
• Minimum 5 years of relevant experience in supply chain operations, order management, or a similar function
• Sound understanding of business processes, operational workflows, and cross-functional supply chain dynamics
• Proficiency in ERP systems (e.g., SAP, Oracle, or equivalent); experience with SAP S/4HANA is preferred
• Familiarity with JSOX compliance, export control regulations, and quality management systems
• Strong analytical skills, with the ability to interpret order backlogs, inventory reports, and KPIs using Excel or BI tools

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

• Order Accuracy & Compliance - Review customer orders to ensure accuracy, completeness, and compliance with internal order entry procedures, JSOX requirements, export control regulation
• Sales Order Management - Monitor the entire order processing cycle to ensure timely execution, minimize entry errors, and maintain service quality. Perform regular analysis of order backlog and inventory levels to support proactive decision-making
• Stakeholder Support & Training - Provide guidance, training, and operational support to Shared Service Center (SSC) teams and internal stakeholders to ensure adherence to order management processes and procedures
• Customer Service & Complaint Resolution - Address service inquiries and customer complaints effectively. Coordinate root cause investigations with relevant departments, ensure timely status updates, and oversee the implementation of corrective actions. Collaborate closely with Global HQ, Local Country Offices, sales teams, and SSC to expedite orders and resolve issues.
• Inventory Management - Monitor and manage inventory levels to balance product availability with customer demand, while preventing excess stock accumulation
• Logistics Coordination and Documentation – Coordinate outbound logistics by initiating shipments and working with logistics teams to ensure timely manner
• Process Improvement - Review standard operating procedures (SOPs) regularly and identify opportunities to enhance efficiency, accuracy, and effectiveness in the end-to-end order fulfilment process
• Audit & Compliance - Support internal and external audits, including statutory, JSOX, and quality management assessments by providing timely and accurate information
• Project Support - Assist with ad-hoc tasks and contribute to cross-functional projects as needed
  
  

• Degree/Diploma in Supply Chain Management, Engineering, Business Administration, Computer Science, or a related field
• Minimum 5 years of relevant experience in supply chain operations, order management, or a similar function
• Sound understanding of business processes, operational workflows, and cross-functional supply chain dynamics
• Proficiency in ERP systems (e.g., SAP, Oracle, or equivalent); experience with SAP S/4HANA is preferred
• Familiarity with JSOX compliance, export control regulations, and quality management systems
• Strong analytical skills, with the ability to interpret order backlogs, inventory reports, and KPIs using Excel or BI tools
  
  

As an Order Management Specialist, you will be responsible for overseeing the seamless processing and fulfillment of orders within the company. Your role will involve managing the entire order lifecycle, from receipt to delivery, to ensure that customers receive their products accurately and in a timely manner. Collaboration with different departments such as sales, logistics, and customer service will be crucial to streamline operations and enhance customer satisfaction. Your proficiency in utilizing order management systems will play a key role in identifying issues, optimizing processes, and contributing to the overall efficiency of the supply chain. This dynamic role requires attention to detail, strong problem-solving skills, and the ability to thrive in a fast-paced environment.Responsibilities:- Process and monitor customer orders accurately throughout the lifecycle.- Coordinate with sales, logistics, and other departments to facilitate order fulfillment.- Verify order details and customer information to prevent processing errors.- Cultivate and maintain relationships with key accounts and stakeholders.- Address and resolve issues related to order discrepancies or delays promptly.- Utilize order management software to track and update order statuses.- Ensure compliance with company policies and industry regulations during order processing.- Prepare and analyze reports on order trends to enhance service efficiency.- Respond to customer inquiries professionally and provide timely updates.- Maintain precise records of orders, invoices, and client correspondence.- Collaborate with IT to resolve system issues and implement enhancements.- Train new team members in order management processes and software utilization.Requirements:- Bachelor's degree in Business Administration, Supply Chain Management, or a related field.- Minimum of 3 years of experience in an order management or supply chain role.- Proficiency in order management software and Microsoft Office Suite is essential.- Strong organizational skills and keen attention to detail are mandatory.- Ability to work collaboratively in a fast-paced environment is essential.- Excellent communication skills, both verbal and written, are required.- Strong problem-solving skills with the ability to handle challenging situations effectively.- Experience with ERP systems and data analysis tools is highly desirable.In this role as an Order Management Specialist, you will have the opportunity to contribute to the efficient processing and fulfillment of orders, ultimately enhancing customer satisfaction and driving operational excellence within the supply chain.,

• Job Tags erp, supply chain management, customer service

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• Responsible for day-to-day coordination of all aspects of Client's business requirement ensuring consistent and good service level are delivered to clients.
• Provide customer service support by corresponding to attend client's enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.
• Advising client on delivery schedule and inventory availability.
• Follow up closely to ensure resolution of all problems and issues from Clients.
• Work closely with all cross-functional teams to ensure clients' operational requirements are met and/or manage client expectations.
• Initiate continuous processes improvement.
• Provide business reports to Management and client on a weekly/monthly basis.
• Might need to participate in Demand planning with the client if the situation calls for.

• Minimum Diploma in Business or equivalent.
• 2 years of working experience in customer service/order management.
• Experience in supply chain, logistics and manufacturing preferred

• Consolidate & prepare monthly sales related reports
• Cold calls to potential & existing customers (Call Management)
• Handling customer complaints
• Checking / monitoring of critical consumable stock level (consumable/spare)
• Raise Purchase request (contract/consumable/spare/job)
• Raise service / job request
• Monitoring / Prepare sales/admin support documents/brochures
• Maintain customers records
• Consolidate of consumables required from Service Contract & Service jobs (Data Mining)
• Follow-up with Procurement Dept on pending order delivery status
• Invoicing
• Prepare DO
• Liaise with Procurement Dept for Logistic / Shipping (overseas)
• Sales support for SEA and others
• Consolidate & prepare monthly invoicing related reports

• Your tasks assigned above may change as and when deemed necessary by your immediate Superior / Management
• Other than the list of tasks stated above, you may be assigned to any other new tasks as and when deemed necessary by your immediate Superior / Management

This is an 18-month contract position based in Changi Business Park. We are seeking a highly organized and detail-oriented individual to assist in various aspects of order management.

As a key member of our team, you will be responsible for processing new orders and order changes using the SAP Order Management System. You will also assist in projects related to process standardization, Continuous Process Improvement, and process automation using tools like AI and RPA.

You will work closely with our team to understand order pricing logic and apply initial pricing issue analysis. Your ability to resolve order pricing issues promptly will ensure timely shipment of orders.

Key responsibilities include managing customer business partner records and other customer parametric setups. You will also perform preliminary investigations into order data issues and escalate them to higher management and IT for further troubleshooting and resolution.

Reporting requirements include confirming proper execution of Order Management processes as needed.

• Minimum Diploma holder (Fresh Graduates welcome)
• Proficient with Microsoft Outlook, SharePoint, Teams, Excel, and Word
• Open to working with AI technology
• Advantageous if experienced in Order Management module in SAP S/4HANA Enterprise System Flori Apps platform

This role offers a dynamic and fast-paced environment with opportunities for growth and development. As a valued member of our team, you will receive:

• Competitive compensation package
• Opportunities for professional growth and development

Ethos Search Associates Pte. Ltd. is an equal opportunity employer. We welcome applications from qualified candidates who are passionate about delivering exceptional results in a dynamic environment.

Job Title: Order Management Specialist

We are seeking a highly organized and detail-oriented individual to join our team as an Order Management Specialist. As a key member of our operations team, you will be responsible for ensuring the smooth and accurate processing of customer orders.

Key Responsibilities:

• Manage and process customer orders in a timely and efficient manner.
• Coordinate with third-party delivery companies to arrange for order delivery.
• Support the operation team in stock forecasting and overseas importing.
• Perform random stock taking to ensure pricing and stock accuracy.
• Prepare invoices and process e-commerce daily orders, including printing waybills and packing orders.
• Assist with admin data entry and other tasks as needed.

Requirements:

• Valid driving license is an added advantage.
• Good basic Excel skills and comfort working on computer.
• Exceptional attention to detail and organizational skills.
• Strong communication and interpersonal skills.
• Able and willing to perform tasks as a packer and admin assistant, including carrying items up to 10Kg.
• Training will be provided if needed.

Suitable for fresh ITE or diploma graduates looking for a challenging and rewarding career opportunity.

Work Location: Bukit Batok area.

As a highly organized and detail-oriented professional, you will be responsible for managing orders and documents with precision.

• Prepare accurate sales quotations, invoices, and purchase orders.
• Track delivery progress and maintain detailed records of sales-related documentation and transactions.

1. Effectively manage sales coordination, logistics, and administration tasks.
2. Ensure timely and accurate completion of sales-related tasks.
3. Maintain confidentiality and discretion when handling sensitive information.

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Demonstrate strong analytical and problem-solving skills.
• Prior experience in sales coordination, logistics, or administration is beneficial.

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• The chance to grow and advance in your career.