210 Order Processing jobs in Singapore

Job Summary

We are seeking a proactive and detail-oriented customer service professional to manage end-to-end sales order processing, export documentation, and customer communication.

• Respond promptly to customer inquiries received via phone or fax.
• Prepare and process customer quotations and orders efficiently and accurately.
• Ensure timely entry of Sales Orders and Purchase Orders into the system for order fulfillment.
• Coordinate closely with suppliers to monitor order and delivery status.
• Handle export documentation for regional shipments.
• Prepare documentation for Letters of Credit (LC) when applicable.
• Work with warehouse and freight forwarders to ensure timely collection and delivery of customer orders.
• Generate accurate billing for completed orders.
• Provide administrative support to the Sales team in achieving sales targets.

Requirements

• Minimum 2 years of experience in customer service, with a focus on order processing and export logistics.
• Familiarity with Letter of Credit (L/C) processing.
• Strong customer service orientation, with excellent communication and interpersonal skills.

About This Role

This is an exciting opportunity for a skilled customer service professional to make a positive impact on our customers' experience.

Purpose of the Job

To undertake the processing and support of PPR & PSC orders in accordance with customer and Sulzer requirements

Main tasks and responsibilities:

·Overall responsibility for processing and management of customer orders, including customer order review, confirmation of compliance to Sulzer tender, commercial review, letter of credit, bonds and order entry to ERP system with deadlines

· Liaison with customer, agents, Sales and Tendering for order clarification as appropriate

· Issue of order acknowledgement to customers

· Liaison with Operations for order execution as appropriate

· Status update on order progress for customers

· Responsibility to ensure that customer requirements are satisfied whilst meeting Sulzer objectives

· Ensure the timely handover of order related documentation to Operations, Engineering etc. appropriate

· Work within guidelines & procedures in accordance with Sulzer policies and regulations

· Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continual improvement

· Carry out invoicing in accordance with contractual terms and follow-up consistently on the payment status

· Responsible on weekly and monthly Order Intake report

· All other duties as relevant to the PPR & PSC function

Safety Responsibilities

· To adhere strictly to the company and national ESH regulations and operational procedures

· To contribute development of environmentally friendly products and solutions

· To participate and contribute to consultation process in health and safety related activities, where applicable

· To report all ESH potential and actual incidents to line manager or site ESH manager

· To help prevent and report any environmental and health and safety violations in the workplace

Education requirements:

· Minimum Diploma in related field

Job experience:

· Relevant 2yrs above experience within related industry

· Experience of contract negotiation in a commercial environment

· Supplier/Customer management experience

Knowledge requirements (professional, technical, language):

· PC skills – ideally SAP, Microsoft Word, Excel & Outlook

This position is involved in the sales billing process such as invoicing, sending invoices to customers, ensuring timely delivery to customers, customers sales statistic reporting and accounting for inventory which includes goods issues, stock take and variance reconciliation.

Working with various internalstakeholders (logistics/sales/customer service) to ensure the deliverables are completed effectively and efficiently.

Invoicing and delivery:

• Prepare delivery order, tax invoice and loaner form. Liaising with Logistic team to ensure timely delivery to customers. Sending delivery orders and invoices to customers via email or hardcopy depending on customers' requirements.
• This role also includes recording usage of spare parts and updating the equipment card, and service contract as required by SAP B1 to close the billing process.
• Follow up with customers' enquiries relating to delivery and invoices.

Monitor receivables and collections:

• Work with commercial team, and liaising with customers to follow up on outstanding receivables and working with alternatives solutions for delinquent customers. This includes generating, preparing and sending monthly Statement of Accounts.
• Maintain proper documentation of the order processed for audit purposes. Support in external/internal audit.

Reporting:

• Prepare various reports such as monthly sales statistic report, sales MTD report 2-3 times per week, monthly inventory reporting, monthly loaner, monthly warranty reporting to support Sales and Finance.

Administrative task:

• Coordinate with the various departments to ensure smooth operation (required face-to-face communication with the sales and operation team)
• Handle customers' issue regarding invoicing or outbound matters.
• Be responsible for all correspondences, filing, photocopying, recording, documentation.
• Perform any administration duties assigned when required

Requirements:

• Minimum Diploma level with related working experiences
• Applicants with similar job duties will have advantages
• Beneficial to have basic accounting knowledge for processing of payment etc.
• Experience with transaction systems(SAP) preferredComfortable working in different multicultural team
• Possess a positive attitude and willingness to learn
• Possess good communication skills (both written and oral) and interpersonal skills as required to handle internal and external customers' enquiries daily.
• Fresh Graduates are welcome to apply

By responding to Sonova's advertisement, consent is considered given to Sonova to collect the required personal data for the purpose of recruitment with expectation that Sonova will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret that only shortlisted candidates will be notified.

Job Description :

• Attend to sales enquiries via phone or email
• Process quotations, sales & purchase orders with accuracy and speed
• Coordinate closely with suppliers, warehouse, and freight forwarders to ensure smooth order fulfillment and delivery
• Handle export shipping documentation and L/C negotiations (if applicable)
• Ensure timely billing and generate monthly sales/GP reports
• Support the Sales team to meet targets and contract commitments
• Uphold compliance with Incoterms 2020 and internal trade regulations
• Act as a communication bridge between customers, suppliers, and internal stakeholders

Job Requirements:

• Diploma in Business or related field
• 2–3 years' experience in trading/export customer service
• Knowledge of international trade terms and shipping documentation
• Familiar with L/C processing (a bonus)
• Strong communicator and team player with customer-first mindset

Interested applicants, please submit your resume in MS Word format to:

EA Licence No. 18C9228 | Registration No. R1108261 (Tan Li Tze)

Only shortlisted candidates will be notified.

The Executive - Order Processing (Warehouse and Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process.

Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.

Business Administration Operations

• Manage stakeholders to monitor completion of requirements and activities
• Participate in value-based culture and a culture of accountability in the organisation
• Adhere to organisation's governance, compliance issues and reporting processes
• Adhere to organisation's data governance and protection processes
• Lead teams in the workplace
• Review allocation of resources in support of different business activities
• Optimise use of allocated resources
• Coordinate operational policies, standards and procedures
• Execute risk mitigation plans
• Develop resource plans within business activities
• Develop incident or crisis management plans to ensure gaps are mitigated

Business Process/Continuous Improvement

• Analyse risks associated with different approaches of process changes
• Engage senior management for buy-in to implement solutions identified
• Execute business processes improvement solutions
• Adhere to corporate social responsibility policies for logistics operations
• Execute environmental protection policies and procedures
• Coordinate products through product lifecycle
• Ensure adherence to business requirements throughout project lifecycle
• Develop measures using quality management knowledge to enhance quality standards

Safety and Health

• Manage WSH activities to ensure department's compliance to requirements
• Perform safety and health risk assessment
• Coordinate corrective actions to address areas of non-conformance to WSH standards
• Address WSH risks from assessment reports to determine hazards
• Manage WSH solutioning discussions around suggestions to improve existing processes

Technology Application

• Review areas in logistics operations where technology can enhance processes
• Integrate technology solutions and automations to replace inefficient processes
• Leverage on data analytics to build insights on technology usage

Sales and Customer Service

• Manage key accounts through maintaining close contact with stakeholders
• Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
• Plan delivery of logistics products and services that meet customer requirements
• Deploy logistics services that meet customer requirements
• Monitor lapses in delivery of logistics services to customers
• Resolve escalated customer relationship management conflicts

Transportation Operations

• Review application of integrated logistics solutions and business management principles to improve overall transport plan

Warehousing, Cargo and Material Handling

• Manage resources to ensure cargo-handling schedules are met
• Manage cargo documentation process according to industry standards or sector requirements
• Develop operational improvements based on performance measures
• Develop methods and techniques to manage time and temperature-sensitive cargo
• Manage time and temperature-sensitive cargo operations

• Proficient in use of MS Office Applications / Microsoft Power Platform Applications
• Knowledge of SAP will be an added advantage

• Degree / Diploma in Logistics / Supply Chain or equivalent certifications
• Min. 1-3 years of relevant working experience

"This job is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to ST Logistics's PDPA - and e2i's PDPA - "

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Executive - Order Processing
Warehouse & Cold Chain Management
Job Summary
The Executive - Order Processing (Warehouse & Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and co-ordinating with colleagues during the entire process. Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.
Job Responsibilities/Key Tasks (External)
Business Administration Operations

• Manage stakeholders to monitor completion of requirements and activities
• Participate in fostering a value-based culture and a culture of accountability within the organisation
• Adhere to organisation’s governance, compliance issues, and reporting processes
• Follow organisation’s data governance and protection protocols
• Lead teams effectively in the workplace
• Review resource allocation supporting various business activities
• Optimize resource utilization
• Coordinate operational policies, standards, and procedures
• Implement risk mitigation plans
• Develop incident or crisis management strategies to address potential gaps

Business Process/Continuous Improvement

• Analyze risks associated with different process change approaches
• Engage senior management to obtain buy-in for implementing solutions
• Execute business process improvement initiatives
• Comply with corporate social responsibility policies related to logistics operations
• Implement environmental protection policies and procedures
• Use quality management techniques to develop measures that enhance quality standards

Safety and Health

• Manage WSH activities to ensure compliance with requirements
• Conduct safety and health risk assessments
• Coordinate corrective actions for non-conformance issues
• Address WSH risks identified in assessment reports to mitigate hazards
• Facilitate discussions on WSH solutions to improve existing processes

Technology Application

• Identify areas in logistics operations where technology can improve processes
• Use data analytics to gain insights into technology usage

Sales and Customer Service

• Manage key accounts through regular stakeholder engagement
• Collaborate with key account managers to identify new business opportunities and foster growth
• Plan and deploy logistics services that meet customer requirements
• Monitor service delivery lapses and address issues promptly
• Resolve escalated customer relationship conflicts

Transportation Operations
• Review logistics solutions and management practices to enhance transport plans
Warehousing, Cargo, and Material Handling

• Manage resources to meet cargo handling schedules
• Oversee cargo documentation processes in line with industry standards
• Develop operational improvements based on performance metrics
• Implement methods for managing time and temperature-sensitive cargo
• Ensure effective management of time and temperature-sensitive cargo operations

Job Requirements
- Basic knowledge of SAP/Warehouse Management System (WMS)
- Proficiency in Microsoft Office and Power Platform applications
Professional Qualifications & Relevant Experience
- Diploma or Degree in logistics-related fields
Copyright 2023 ST Logistics Pte Ltd. All rights reserved
#J-18808-Ljbffr

The Executive - Order Processing (Warehouse and Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process.

Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.

Business Administration Operations

• Manage stakeholders to monitor completion of requirements and activities
• Participate in value-based culture and a culture of accountability in the organisation
• Adhere to organisation’s governance, compliance issues and reporting processes
• Adhere to organisation’s data governance and protection processes
• Lead teams in the workplace
• Review allocation of resources in support of different business activities
• Optimise use of allocated resources
• Coordinate operational policies, standards and procedures
• Execute risk mitigation plans
• Develop resource plans within business activities
• Develop incident or crisis management plans to ensure gaps are mitigated

Business Process/Continuous Improvement

• Analyse risks associated with different approaches of process changes
• Engage senior management for buy-in to implement solutions identified
• Execute business processes improvement solutions
• Adhere to corporate social responsibility policies for logistics operations
• Execute environmental protection policies and procedures
• Coordinate products through product lifecycle
• Ensure adherence to business requirements throughout project lifecycle
• Develop measures using quality management knowledge to enhance quality standards

Safety and Health

• Manage WSH activities to ensure department's compliance to requirements
• Perform safety and health risk assessment
• Coordinate corrective actions to address areas of non-conformance to WSH standards
• Address WSH risks from assessment reports to determine hazards
• Manage WSH solutioning discussions around suggestions to improve existing processes

Technology Application

• Review areas in logistics operations where technology can enhance processes
• Integrate technology solutions and automations to replace inefficient processes
• Leverage on data analytics to build insights on technology usage

Sales and Customer Service

• Manage key accounts through maintaining close contact with stakeholders
• Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
• Plan delivery of logistics products and services that meet customer requirements
• Deploy logistics services that meet customer requirements
• Monitor lapses in delivery of logistics services to customers
• Resolve escalated customer relationship management conflicts

Transportation Operations

• Review application of integrated logistics solutions and business management principles to improve overall transport plan

Warehousing, Cargo and Material Handling

• Manage resources to ensure cargo-handling schedules are met
• Manage cargo documentation process according to industry standards or sector requirements
• Develop operational improvements based on performance measures
• Develop methods and techniques to manage time and temperature-sensitive cargo
• Manage time and temperature-sensitive cargo operations

• Proficient in use of MS Office Applications / Microsoft Power Platform Applications
• Knowledge of SAP will be an added advantage

• Degree / Diploma in Logistics / Supply Chain or equivalent certifications
• Min. 1-3 years of relevant working experience

“This job is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to ST Logistics’s PDPA - and e2i’s PDPA - “

Purpose of the Job

To undertake the processing and support of PPR & PSC orders in accordance with customer and Sulzer requirements

Main tasks and responsibilities:

·Overall responsibility for processing and management of customer orders, including customer order review, confirmation of compliance to Sulzer tender, commercial review, letter of credit, bonds and order entry to ERP system with deadlines

· Liaison with customer, agents, Sales and Tendering for order clarification as appropriate

· Issue of order acknowledgement to customers

· Liaison with Operations for order execution as appropriate

· Status update on order progress for customers

· Responsibility to ensure that customer requirements are satisfied whilst meeting Sulzer objectives

· Ensure the timely handover of order related documentation to Operations, Engineering etc. appropriate

· Work within guidelines & procedures in accordance with Sulzer policies and regulations

· Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continual improvement

· Carry out invoicing in accordance with contractual terms and follow-up consistently on the payment status

· Responsible on weekly and monthly Order Intake report

· All other duties as relevant to the PPR & PSC function

Safety Responsibilities

· To adhere strictly to the company and national ESH regulations and operational procedures

· To contribute development of environmentally friendly products and solutions

· To participate and contribute to consultation process in health and safety related activities, where applicable

· To report all ESH potential and actual incidents to line manager or site ESH manager

· To help prevent and report any environmental and health and safety violations in the workplace

Education requirements:

· Minimum Diploma in related field

Job experience:

· Relevant 2yrs above experience within related industry

· Experience of contract negotiation in a commercial environment

· Supplier/Customer management experience

Knowledge requirements (professional, technical, language):

· PC skills – ideally SAP, Microsoft Word, Excel & Outlook

This position is involved in the sales billing process such as invoicing, sending invoices to customers, ensuring timely delivery to customers, customers sales statistic reporting and accounting for inventory which includes goods issues, stock take and variance reconciliation.

Working with various internal stakeholders (logistics/sales/customer service) to ensure the deliverables are completed effectively and efficiently.

Invoicing and delivery:

• Prepare delivery order, tax invoice and loaner form. Liaising with Logistic team to ensure timely delivery to customers. Sending delivery orders and invoices to customers via email or hardcopy depending on customers’ requirements.

• This role also includes recording usage of spare parts and updating the equipment card, and service contract as required by SAP B1 to close the billing process.

• Follow up with customers’ enquiries relating to delivery and invoices.

Monitor receivables and collections:

• Work with commercial team and liaising with customers to follow up on outstanding receivables and working with alternatives solutions for delinquent customers. This includes generating, preparing and sending monthly Statement of Accounts.

• Maintain proper documentation of the order processed for audit purposes. Support in external/internal audit.

Reporting:

• Prepare various reports such as monthly sales statistic report, sales MTD report 2-3 times per week, monthly inventory reporting, monthly loaner, monthly warranty reporting to support Sales and Finance.

Administrative task:

• Coordinate with the various departments to ensure smooth operation (required face-to-face communication with the sales and operation team)

• Handle customers’ issue regarding invoicing or outbound matters.

• Be responsible for all correspondences, filing, photocopying, recording, documentation.

• Perform any administration duties assigned when required

Requirements:

• Minimum Diploma level with related working experiences

• Applicants with similar job duties will have advantages

• Beneficial to have basic accounting knowledge for processing of payment etc.

• Experience with transaction ERP system (SAP) preferred.

• Comfortable working in different multicultural team

• Possess a positive attitude and willingness to learn

• Possess good communication skills (both written and oral) and interpersonal skills as required to handle internal and external customers’ enquiries daily.

By responding to Sonova’s advertisement, consent is considered given to Sonova to collect the required personal data for the purpose of recruitment with expectation that Sonova will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret that only shortlisted candidates will be notified.