7,565 Operations jobs in Singapore

Team and Position Summary

Team and Position Summary describes the Service Hub division’s role in providing comprehensive support to BCS and participants, covering onboarding/offboarding, participant support coordination, regulatory reporting, secure certificate management, timely issue resolution, service processing, and service excellence.

The Operational Excellence Support, reporting to the Service Excellence Lead, is critical in driving operational efficiency, improving decision-making, and fostering continuous improvement. The individual is responsible for reporting and monitoring performance, workforce planning, process optimization and improvement initiatives to enhance the overall effectiveness of the division.

Workforce and Resource Planning

• Collaborate with Service Management Lead, Service Desk Lead, and Certificate Services Support to assess workforce capacity and ensure optimal resource allocation.
• Identify operational bottlenecks and recommend resource adjustments to address upcoming workload requirements.
• Drive strategic resource planning to meet both current and future operational demands.

Projects and Continuous Improvement

• Be a key active contributor from Service Hub in cross-functional projects, providing data insights and operational expertise.
• Lead initiatives to analyse, streamline, and optimise workflows.
• Drive automation and standardisation initiatives, for e.g., service workflow, and processes alignment in line with organizational frameworks, policies and industry practices.
• Drive continuous improvement projects across the division to maximize workforce productivity, reduce operational risk and minimize costs.

Reporting and Metrics

• Analyze large and complex datasets in MS Excel or database to identify trends, patterns and insights
• Monitor and forecast operational volumes, ensuring timely data-driven decision-making.
• Define and refine key performance indicators for operational teams.
• Develop and maintain performance dashboards to track operational performance.
• Prepare operational performance reports for internal stakeholders and external stakeholders

Education and Experience

• Bachelor’s degree in Statistics, Mathematics, Operations Management, Business Administration, or a related field.
• Minimum of 3 years of experience in operational excellence, resource management, or a similar role, preferably within the financial or payments industry.
• Demonstrated success in defining KPIs, developing dashboards, and implementing process improvement initiatives.
• Experience working with large datasets

Skills and Knowledge

• Attention to detail and a commitment to data accuracy
• Strong analytical and problem-solving skills with a data-driven mindset.
• Familiarity with statistical analysis concepts
• Proficiency in MS Excel functions, formulas and data manipulation techniques
• Proficiency in writing and executing SQL queries to extract, filter and join data form relationship databases
• Knowledge of data manipulation and analysis using Python
• Ability to design and develop interactive dashboards using Excel, Power BI, Tableau or similar tools to communicate data insights
• Experience with ServiceNow workflow platform or similar
• Strong communication skills, with the ability to collaborate across teams and present findings to stakeholders.
• Knowledge of the payments industry, particularly in operational reporting and compliance.

• Any certification in Microsoft Office Specialist in Excel, Business Intelligence (BI) certification, or Data Analytics will be an added advantage

Team and Position Summary

The Service Hub division at BCS provides comprehensive support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, regulatory reporting, secure certificate management, timely issue resolution and service processing, as well as service excellence.

The Operational Excellence Support, reporting to the Service Excellence Lead, is critical in driving operational efficiency, improving decision-making, and fostering continuous improvement. The individual is responsible for reporting and monitoring performance, workforce planning, process optimization and improvement initiatives to enhance the overall effectiveness of the division.

Key Responsibilities

Workforce and Resource Planning

• Collaborate with Service Management Lead, Service Desk Lead, and Certificate Services Support to assess workforce capacity and ensure optimal resource allocation.
• Identify operational bottlenecks and recommend resource adjustments to address upcoming workload requirements.
• Drive strategic resource planning to meet both current and future operational demands.

Projects and Continuous Improvement

• Be a key active contributor from Service Hub in cross-functional projects, providing data insights and operational expertise.
• Lead initiatives to analyse, streamline, and optimise workflows.
• Drive automation and standardisation initiatives, for e.g., service workflow, and processes alignment in line with organizational frameworks, policies and industry practices.
• Drive continuous improvement projects across the division to maximize workforce productivity, reduce operational risk and minimize costs.

Reporting and Metrics

• Analyze large and complex datasets in MS Excel or database to identify trends, patterns and insights
• Monitor and forecast operational volumes, ensuring timely data-driven decision-making.
• Define and refine key performance indicators for operational teams.
• Develop and maintain performance dashboards to track operational performance.
• Prepare operational performance reports for internal stakeholders and external stakeholders

Requirements

Education and Experience

• Bachelor's degree in Statistics, Mathematics, Operations Management, Business Administration, or a related field.
• Minimum of 3 years of experience in operational excellence, resource management, or a similar role, preferably within the financial or payments industry.
• Demonstrated success in defining KPIs, developing dashboards, and implementing process improvement initiatives.
• Experience working with large datasets

Skills and Knowledge

• Attention to detail and a commitment to data accuracy
• Strong analytical and problem-solving skills with a data-driven mindset.
• Familiarity with statistical analysis concepts
• Proficiency in MS Excel functions, formulas and data manipulation techniques
• Proficiency in writing and executing SQL queries to extract, filter and join data form relationship databases
• Knowledge of data manipulation and analysis using Python
• Ability to design and develop interactive dashboards using Excel, Power BI, Tableau or similar tools to communicate data insights
• Experience with ServiceNow workflow platform or similar
• Strong communication skills, with the ability to collaborate across teams and present findings to stakeholders.
• Knowledge of the payments industry, particularly in operational reporting and compliance.

Professional Certifications

• Any certification in Microsoft Office Specialist in Excel, Business Intelligence (BI) certification, or Data Analytics will be an added advantage

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Manufacturing

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About The Role
Individual is responsible for supporting Operational Excellence (OE) initiatives in continuous improvement, problem solving, developing and implementing CI system initiatives. This role will also build and manage a training system that ensures Plant employees learning initiatives are aligned with operational needs, standards and business goals.

Your responsibilities

• Supporting the execution of deployment plan and readiness of function
• Support deployment and post deployment of initiatives with close collaboration with functional representative
• Support the development and delivering of training materials
• Support and facilitate CI related workshops
• Train employees on operational excellence principles and tools
• Guide teams in applying CI applications in roll-out
• Implement monitoring systems to track Site performance
• Track and maintain CI performance
• Continuously evaluate system and provides recommendations for improvement
• Design, build and implement a structured training system in the Plant that includes onboarding, upskilling and certification processes
• Build and maintain role-specific skill-matrix, training, competency models and skill progression pathways
• Develop standardized tools and documentation such as training modules, SOPs and work instructions in collaboration with department leaders
• Train and support on-the-job function trainers in delivering consistent and effective training

The experience we're looking for

Education

• Diploma/ Degree in Engineering

Experience

• Minimum 5 years of working experience in minimum 2 years' in operational excellence related or similar
• Experience in training and development is an advantage
• Experience in supporting deployments will be an advantage
• Experience in design and building of system will be an advantage

Skills

• Strong analytical and problem-solving skills, Lean Six Sigma/ TPM
• Knowledge and experience of Operational Excellence System
• Knowledge and experience in Learning & Development system will be an advantage
• Excellent communication skills
• Strong Team player with high collaboration to ensure successful deployment of company system

Professional Certifications

• Minimum Lean Six Sigma Green Belt certification

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

• To lead assigned process improvement projects, using the prescribed Six Sigma methodology and facilitating the respective teams in the application Six Sigma and Lean Manufacturing tools to drive quality improvement and cost reduction across the respective processes.
• Develop and maintain an in-depth understanding of Lean Manufacturing/Six Sigma philosophy, theory, applications, tools and tactics.
• Translate Lean Manufacturing and Six Sigma principles in to practical application across the assigned projects, gaining and maintaining commitment from team members through continual training, education, and coaching.
• Lead assigned teams throughout the problem-solving efforts, identifying barriers to the effective implementation of the Six Sigma process and taking the necessary action to resolve or escalate issues/problems.
• Report as appropriate on project status through the established project tracking system and management/project reviews.
• Maintain an awareness of, and fully understand, the impact to the customer of Six Sigma process improvement projects, as well as customer requirements regarding process change, ensuring effective communication is maintained to eliminate any potential negative impact.
• Provide support, assistance and mentoring to Six Sigma Green Belts in their process improvement projects, sharing expertise to ensure successful project implementation.
• Ensure compliance with Six Sigma and Company approved policies and procedures.
• Perform other related duties as assigned by management.

About Us

CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

Job Responsibilities:

• To work with the team to review and maintain the different Operational Brand Standards & guidelines for properties managed by The Ascott Limited.
• To work with corporate teams to integrate brand standards and guidelines and incorporating Brand-specific requirements.
• To assist with annual Service and Product Reviews (SPRs) include data collation and analysis.
• To assist with the setup and roll out of systems related to hotel operations, not limited to audit software and project management software.
• To identify and analyze ways to improve operational efficiencies to drive continuous improvement in business operations.
• To assist supervisor and provide support to the team on special projects as required.

Job Requirements:

• Currently pursuing a diploma in Business Studies, Business Management, Hospitality, Tourism Management and/or other related disciplines.
• Effective written and verbal communication skills.
• Basic understanding of Hotel or Service Residence operations.
• Exposure to Property Management Systems will be an added advantage.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint).
• Detail-oriented and meticulous individual to assist in business process mapping and documentation.

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

Individual is responsible for supporting Operational Excellence (OE) initiatives in continuous improvement, problem solving, developing and implementing CI system initiatives. This role will also build and manage a training system that ensures Plant employees learning initiatives are aligned with operational needs, standards and business goals.

Operational Excellence (OE/ CI)

1. Continuous Improvement System Deployment Support

• Support the execution of deployment plan and readiness of function
• Support deployment and post deployment of initiatives with close collaboration with functional representative

2. Training and Coaching

• Support the development and delivering of training materials
• Support and facilitate CI related workshops
• Train employees on operational excellence principles and tools
• Guide teams in applying CI applications in roll-out

3. Performance Monitoring and Optimization

• Implement monitoring systems to track Site performance
• Track and maintain CI performance
• Continuously evaluate system and provides recommendations for improvement

Learning & Development (L&D)

• Design, build and implement a structured training system in the Plant that includes onboarding, upskilling and certification processes
• Build and maintain role-specific skill-matrix, training, competency models and skill progression pathways
• Develop standardized tools and documentation such as training modules, SOPs and work instructions in collaboration with department leaders
• Train and support on-the-job function trainers in delivering consistent and effective training

Education

• Diploma/ Degree in Engineering

Experience

• Minimum 5 years of working experience in minimum 2 years' in operational excellence related or similar
• Experience in training and development is an advantage
• Experience in supporting deployments will be an advantage
• Experience in design and building of system will be an advantage

Skills

• Strong analytical and problem-solving skills, Lean Six Sigma/ Total Production Maintenance
• Knowledge and experience of Operational Excellence System
• Knowledge and experience in Learning & Development system will be an advantage
• Excellent communication skills
• Strong Team player with high collaboration to ensure successful deployment of company system

Professional Certifications

• Minimum Lean Six Sigma Green Belt certification

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

• Business Performance MeasurementConduct time and motion studies to optimize workflows and resource utilization.
  
  Apply statistical methods to analyze data, identify root causes, and recommend solutions.
  
  Support functional performance tracking and reporting using data visualization tools (e.g., PowerBI).
  
  
• Strategic ProjectsLead and execute Operational Excellence (OpEx) initiatives within agreed timelines.
  
  Collaborate with stakeholders across all levels of the organization to align on goals and expectations.
  
  Drive effective change management to ensure successful adoption of new processes and tools.
  
  
• Process & System SimplificationIdentify and implement opportunities to reduce waste, maximize resources, and boost productivity.
  
  Co-facilitate workshops to uncover process improvement areas.
  
  Integrate appropriate digitalization solutions to streamline operations.
  
  

• Bachelor's degree in Industrial Engineering, Operations Management, or a related field.
• At least 2 years' experience in manufacturing or operations management.
• Strong knowledge of lean methodologies; Lean Six Sigma Green Belt certification is a plus.
• Hands-on experience with time and motion studies, data visualization, and reporting.
• Proficiency in Microsoft PowerBI and digitalization tools.
• Excellent communication, cultural awareness, and ability to engage stakeholders at all levels.
• High learning agility and proven track record of delivering results.

• Manages company-wide administrative quality program and related business processes. Defines, specifies, and implements standards, methods, and procedures for developing quality programs.
• Develops quality training and courses. Monitors current quality training for compatibility with current programs.
• Manages business segment focusing on business and operational results through continuous improvement methods.
• Provides leadership and support to subordinates in meeting quality assurance system requirements along with department and company goals and objectives prioritizing safety, quality, productivity, and cost.
• Maintains ongoing quality improvement program enhancing organization's quality systems, controlling manufacturing processes, and improving end product quality.
• Selects, evaluates, and manages employees ensuring efficient operations of the function.
• Oversees division's ISO Certification process. Handles special projects as assigned.

Functional Knowledge:

• Demonstrates in-depth understanding of concepts, theories, and principles in own job family and basic knowledge of other related job families.

Business Expertise:

• Applies understanding of the industry and how own area contributes to achieving objectives.

Leadership:

• Manages homogeneous team; adapts plans and priorities to meet service and/or operational challenges.

Problem Solving:

• Identifies and resolves technical, operational, and organizational problems.

Impact:

• Impacts level of service and team's ability to meet quality, volume, and timeliness objectives.
• Guided by policies and resource requirements within unit, department, or sub-function.

Interpersonal Skills:

• Guides, influences, and persuades others internally in related areas or externally.

The role requires an understanding of global standards of business conduct and compliance with these standards at all times demonstrating highest level of ethical conduct reflecting core values.

Lead a team of professionals to drive operational excellence in a fast-paced environment.

The ideal candidate will have excellent leadership skills, be able to motivate and support a large team, and possess strong analytical and problem-solving abilities.