283 Operations Analyst jobs in Singapore

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow, and Succeed.

• This role involves managing business and data requirements for migrating activities from an existing service provider to a new one. The Operations Analyst supports analysis and cleansing of Transactional, Market, Reporting, and Reference Data in platforms like Aladdin to ensure data is complete, consistent, and operationally ready for the new operating model. This is an exciting opportunity to contribute to shaping the future operating model for Operations.

The Operations Analyst's key responsibilities include:

• Supporting User Acceptance Testing, Model Office, and Pilot Testing with the project team.
• Designing test scenarios and scripts with SMEs to capture operational processes for Data, Trades, Corporate Actions, Reconciliation, and Reporting in the Future Operating Model.
• Performing reconciliation on migration data to ensure consistency and independently validating and explaining differences.
• Creating future business process maps and supporting the development of Standard Operating Procedures.
• Gathering requirements from SMEs and stakeholders using effective elicitation methods.
• Analyzing and validating requirements systematically and analytically.
• Conducting impact assessments to compare 'as-is' and 'future' processes and systems.
• Performing data analysis to cleanse, standardize, and ensure data quality and consistency.
• Identifying gaps and resolutions to ensure requirements are complete.
• Documenting requirements and processes using industry-standard notations.
• Maintaining stakeholder relationships and obtaining formal sign-offs.
• Liaising with service providers to understand requirements and solution limitations.
• Supporting ad hoc analysis for workstreams.

• Degree in Business, Finance, or related fields.
• Minimum 5 years of experience in Operations within the Asset Management industry.
• Experience with Aladdin, Multifond, and other investment/asset management platforms.
• Expertise in Data Analysis and change management.
• Strong analytical and communication skills.
• Knowledge of R & Python is a plus.
• Good understanding of Front Office, Trade Lifecycle, and Operations processes.
• High accuracy, attention to detail, and customer focus.
• Ability to work collaboratively in small teams.

• Understanding of asset management enterprise data, processes, systems, controls, and deliverables.
• Independent, performance-driven, proactive, and resourceful.
• Keen to learn and self-motivated.

Eastspring is an equal opportunity employer. We provide equal benefits and opportunities regardless of sex, race, age, ethnicity, education, social background, marital status, pregnancy, religion, disability, or employment status. We promote diversity and offer reasonable adjustments to support individuals with specific needs.

Eastspring, with Asia at its core, offers investment solutions across various asset classes to institutional and individual investors globally. As part of Prudential plc, we uphold principles of responsible investment, including ESG considerations.

We are proud to be part of the 2023 GEI Gender Equality Index, demonstrating our commitment to gender equality across leadership, pay, culture, and policies. #BloombergGEI.

Prudential plc is not affiliated with Prudential Financial, Inc., or M&G plc, despite similarities in name and branding.

• Liaise between IW team and local AIA internal parties to bridge operations disparity to support business model of IW.
• Lead the reviews of Introducer agreements for its operational feasibility, partner key AIA control parties (e.g., Legal, Compliance, etc) to ensure IWH’s processes /procedures adheres to government regulation and laws.
• Design and maintain the Introducers database and its continuous enhancements.
• Tracking and reporting of business activities, translating data into dashboards and scheduled reports to spot business trends and support business reviews.
• Support IW initiatives for process improvements, participate in providing conceptualized feedbacks for betterment of current processes.
• Accounting for all incoming moneys (commission and production credits) and execution of payments.
• Build and maintain communication materials/ eDM.and operation manuals for workflows and guidelines.
• Supports IW customer experience through designing and delivering bespoke services. Own servicing related matters (i.e., customer onboarding, annual review packs, ad-hoc servicing requests)
  
  

• Degree or Diploma.
• Minimum 4 years of relevant working experience, preferably in Insurance Operations
• Related insurance qualifications such as M5, M9 and LOMA would be an advantage.
• Able to work independently and with a team in a dynamic environment.
• Meticulous, has an eye for detail
• Self-starter who constantly strives for excellence.
• Strong communication skills, proactive, good problem-solving skills
• Proficient in Microsoft Excel, PowerPoint, SharePoint, and other applications.
  
  

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed.

.

.

KEY ACCOUNTABILITIES

• This is a role helping to manage business and data requirements required for migration of business activities from internal/existing service provider to a new service provider. The Operations analyst is responsible to work with the new service provide to support the analysis, cleansing of Transactional, Market, Reporting and Reference Data that resides in Aladdin and Various Platforms, ensuring the data is complete, consistent, and operational ready for the new operating model. This is an exciting opportunity to partake in driving the future operating model for Operations.

The Operations Analyst key responsibilities will include:

• Work with Project team in supporting User Acceptance testing, Model office and Pilot testing
• Design test scenarios and test scripts with the SMEs to ensure operational business processes in the Future Operating Model are capture for Data, Trades, Corporate actions, Reconciliation, Reporting etc
• Perform Reconciliation on migration data to ensure consistency and be able to independently validate and explain differences
• Draw up future business process maps and support the write up of future Standard Operating Procedures
• Gather requirements from SMEs, stakeholders, applying effective elicitation methods/ standards/tools.
• Analyze and validate requirements using a systematic, disciplined, and analytical approach to problem solving.
• Conducts impact assessment to identify the "as-is" processes, systems, and the "future" processes, systems, and structures.
• Performs data analysis to cleanse & standardize data and to ensure data consistency and quality.
• Performs gaps and resolutions analysis and ensures requirements are complete.
• Documents requirement/processes using industry standard notations.
• Maintains relationships with stakeholders and obtains formal signoff of all requirement documentation.
• Liaises with service providers to ensure understanding of requirements and limitations of solutions.
• Support any ad hoc analysis requirements for the workstreams

---

EXPERIENCE / QUALIFICATIONS

• Degree in Business/Finance or related disciplines
• At least 5 years of experience working in Operations in the Asset Management industry.
• Experience using Aladdin, Multifond and other investment and accounting platforms.
• Experience in Data Analysis and change management
• Strong analytical and communication skills
• Knowledge of R & Python programming skills is a plus
• Good understanding of Front Office, Trade Lifecycle and Operations processes
• Excellent customer focus and high level of accuracy, and attention to detail
• Demonstrated ability to work collaboratively as part of the small team.

GENERAL CANDIDATE ATTRIBUTES

• Understanding of asset management enterprise data, its associated processes, systems, controls, and deliverables.
• An Independent and performance driven individual
• Proactive and Strong initiative in managing day to day activities.
• Self-starter and keen to learn.

Eastspring is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

About Syfe

Syfe is a digital investment platform with a mission to empower people to grow their wealth for a better future. Built on the pillars of advice, access and innovation, we cater to the full spectrum of an individual's wealth needs across diversified proprietary portfolios, cash management solutions and a state-of-the-art brokerage.

The Syfe team combines world-class financial expertise with best in-class technology talent. Excellence in execution is in our DNA and we offer equity ownership to all employees regardless of seniority and designation.

We are regulated by the financial authorities across Singapore, Hong Kong and Australia. In Singapore alone, where we are headquartered, over 100,000 investors trust Syfe to grow their wealth.

Since its founding, Syfe has raised US$79 million from world-class investors. The company has won multiple awards including Wealth Management Fintech of the Year by the Asian Banking and Finance Awards, as well as being recognized as one of the Top LinkedIn Startups in Singapore.

The Right Profile

We are looking to hire an Operations Analyst who will be joining an expanding team covering new products & processes. As a successful hire, you will be involved in the day to day operations of the company and your inputs will help to shape the future of Syfe. You will be responsible for learning processes around our various business operations, ensuring trades, corporate actions, payments & funding are processed in an accurate & timely manner. You will learn and perform reconciliations to verify our books and records with our external vendors. You will be expected to assess and enhance existing processes to drive continuous improvement and efficiency.

Location : Singapore
We are unable to provide work pass sponsorships for this position.

Key Responsibilities

• Work within a high performing operations team.
• Manage day-to-day trade processing, settlement, corporate actions processing & overall reconciliation.
• Conduct due diligence on new and existing clients while reviewing client documentation. Escalate and document potential KYC issues while working closely with the AML team.
• Develop & maintain vendor and inter-department relationships.
• Identify process improvements & implement required enhancements.

Minimum Qualifications & Skill Sets

• Eligible candidates must be Singapore citizens, permanent residents or hold a valid work pass to work in Singapore.
• Preferably 1-2 years of relevant operations experience at a bank, asset management or financial institution, but candidates with no experience and fresh graduates with strong credentials are welcome to apply.
• Internship or prior experience of dealing with trade settlement processes, including interacting with custodians & vendors.
• Meticulous, with an eye on detail as well as excellent time management skills.
• Proven ability to adapt, learn and problem solve in a fast-paced environment.
• Able to work well in a team.

Preferred Qualifications & Skill Sets

• Experience of working with regulators & auditors.
• Client onboarding, KYC/AML experience.
• Client servicing or client relationship management experience.
• Proficiency with Microsoft Excel and VBAs is an added bonus.

You will thrive at Syfe if:

• You take initiative, act with drive and lead with an owner's mindset.
• You prefer open communication, remain humble and see feedback as a tool for personal and professional development.
• You flourish in a fast-paced and ever-changing landscape, where ambiguity is an opportunity to demonstrate your critical thinking and growth-oriented mindset.
• You come as you are. At Syfe, we believe in the power of diversity and are dedicated to creating a welcoming and innovative environment for all our employees. We embrace and encourage applications from candidates of all backgrounds and provide equal employment opportunities without discrimination based on any personal characteristic or status protected by law. If you require any accommodations to ensure a comfortable and positive interview experience, please don't hesitate to reach out.

Recruiting Process (estimated duration: 2 to 3 weeks)

If your application is shortlisted, please expect:

• Virtual introductory call with our Talent Acquisition Partner (15 min)
• Virtual interview with the Hiring Manager (45 min)
• Take-home technical assignment that mimics real-world problems relevant to your role (2-3 days)
• Onsite technical assignment presentation with the Hiring Manager and other team members (60 min)
• Virtual/Onsite interview with our Head of People & Culture (30 min)
• Background and Reference Checks

Due to the volume of applications, we regret that only shortlisted candidates will be notified.

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow, and Succeed.

• This role involves managing business and data requirements for migrating activities from an existing service provider to a new one. The Operations Analyst will support data analysis, cleansing of Transactional, Market, Reporting, and Reference Data across platforms like Aladdin, ensuring data is complete, consistent, and operationally ready for the new operating model. This is an exciting opportunity to help shape the future operating model for Operations.

• Supporting User Acceptance Testing, Model Office, and Pilot Testing with the project team.
• Designing test scenarios and scripts with SMEs to capture operational processes for Data, Trades, Corporate Actions, Reconciliation, Reporting, etc.
• Performing reconciliation on migration data to ensure accuracy and independently validating differences.
• Developing future business process maps and supporting the creation of Standard Operating Procedures.
• Gathering requirements from SMEs and stakeholders using effective elicitation methods.
• Analyzing and validating requirements systematically.
• Conducting impact assessments of current and future processes and systems.
• Performing data cleansing, standardization, and quality checks.
• Identifying gaps, analyzing resolutions, and ensuring requirement completeness.
• Documenting processes using industry-standard notations.
• Maintaining stakeholder relationships and obtaining sign-offs.
• Liaising with service providers to clarify requirements and limitations.
• Supporting ad hoc analysis for workstreams.

• Degree in Business, Finance, or related fields.
• Minimum 5 years in Operations within the Asset Management industry.
• Experience with platforms like Aladdin, Multifond, and other investment/accounting systems.
• Skills in Data Analysis and Change Management.
• Strong analytical and communication skills.
• Knowledge of R & Python is a plus.
• Understanding of Front Office, Trade Lifecycle, and Operations processes.
• High accuracy, attention to detail, and customer focus.
• Ability to work collaboratively in a team.

• Understanding of asset management enterprise data, processes, and controls.
• Independent, performance-driven, proactive, and self-motivated.
• Keen to learn and manage daily activities effectively.

Eastspring is an equal opportunity employer. We provide equal benefits regardless of sex, race, age, ethnicity, education, social background, marital status, pregnancy, religion, disability, part-time or fixed-term status, or other protected characteristics. We support reasonable adjustments for individuals with specific needs.

Eastspring is an international asset manager focusing on Asia, offering investment solutions across various strategies to global clients. As part of Prudential plc, we are committed to responsible investing and diversity, evidenced by our inclusion in the 2023 GEI Gender Equality Index (#BloombergGEI). For more details, visit Bloomberg GEI .

Prudential plc is not affiliated with Prudential Financial, Inc. (U.S.) or M&G plc's Prudential Assurance Company (UK).

• Carry out daily maintenance of static data including customer profiles, pricing, commissions, trade conditions and system parameters for core trade systems.
• Ensure compliance with statutory rules and internal policies, standards, and guidelines.
• Compile monthly performance reports to track achievement of Service Level Agreements.
• Support the development of IMEX text skeletons for both BAU change requests and projects.
• Review and update Standard Operating Procedures annually or when there are major changes in processes and systems.
• Support risk and control activities such as Quality Assurance Review as well as Risk and Control Self-Assessment.
• Support audit projects that System Administration is in scope.
• Join hands with regional teams to write up and review user stories for system enhancements to streamline the operational processes of System Administration.
• Support project rollout activities such as user acceptance test, regression test and live verification from the perspective of System Administration.

• University degree in Operations Management, Business Management, Information Systems, or relevant disciplines.
• Minimum 3 years of experience in banking operations or relevant experience, preferably with knowledge on trade systems.
• Ability to plan day-to-day operational activities and propose solutions to operational problems.
• Passionate to be a change agent within the team.
• Good interpersonal and communication skills to build and maintain rapport with stakeholders.
• Good teamwork and collaborative skills to work with peers and regional teams.
• Good awareness of operational risk.

• Strong analytical and problem-solving skills
• Effective in fast-paced, team-oriented environments
• Excellent written and verbal communication skills
• Organized, methodical, and detail-oriented
• Capable of multitasking and managing multiple priorities
• Able to work independently and collaboratively
• Dedicated and hardworking, with a high degree of accountability and integrity
• Skilled in tracking updates from various parties for consolidation, submission, and timely closure.
• Proficient in updating documents and maintaining standard operating procedures and SharePoint site content as required
• Comfortable generating and analyzing reports across various platforms, including PPM, JIRA, Qlik, and others

• Ensure margin call process are in accordance to CSA/GMRA/GMSLA/PAD agreement
• Manage bilateral margin call process, including calculations, issuance, receipt, agreement and settlement of margin calls in an accurate and timely manner
• Manage Regulatory Initial Margin call process via triparty custodian
• Manage OTC cleared margin call process with clearing brokers and clearing houses
• Manage dispute resolution in accordance to established protocol and escalation procedures
• Support overseas entities on collateral management process
• Handle process exceptions, such as non-receipt of payments and no response to margin call

• Bachelor's degree in Finance, Banking, Business
• Minimum 1-3 years operations experience, especially in collateral management
• Familiar with OTC derivative product and valuation
• Team player with excellent communication skill
• Ability to work in a fast-paced environment and drive required outcome
• Possess a curious mind to constantly look for improvements
• Proficient in MS Office Applications

Responsibilities:

Operational & Resource Management

• Manage end-to-end resource processes, including onboarding, offboarding, contract extensions, and headcount tracking and reporting, including system access.
• Work closely with hiring and line managers to coordinate onboarding and offboarding activities and perform the Division Admin role in the Workday system by creating contingent worker profiles and updating resource details as required.
• Track and report on contingent worker contracts, including renewals and extensions for LAN ID, PPM, and access cards.
• Maintain accurate records of permanent, temporary, and vendor resources across GIPS departments, including budget allocations.
• Support Headcount / FTE / Professional Services / rental and department-related budgeting activities.

Reporting & Analytics

• Generate monthly, ad hoc, and status reports related to headcount, budgets, people movement, onboarding/offboarding, and other operational activities.
• Support reporting and analytics deliverables related to resources.
• Comfortable generating reports across platforms such as PPM, JIRA, Qlik, and others.
• Manage PPM data and reporting activities.

• Support audit-related requests and queries by providing timely and accurate deliverables related to permanent, temporary, and vendor resources, department organizational charts, and more.

Process Improvement & Automation

• Continuously review and enhance onboarding/offboarding processes to improve efficiency and effectiveness.
• Contribute to process improvement and automation initiatives to streamline operations and enhance functionality.
• Ensure that process flows, forms, guides, and procedures are well-organized, regularly updated, and properly maintained on SharePoint or shared folders.

Facilities & Office Logistics

• Oversee floor logistics and maintain seating plans for GIPS-occupied floors and manage associated rental budgets.

Engagement & Transformation Support

· Organize and support employee engagement initiatives, activities and departmental events, including training sessions, workshops, town halls, offsite meetings, and special projects or assignments

• Support transformation initiatives and special projects as needed.

Requirements:

Education:

· Bachelors' Degree or equivalent

· At least 3-6 years' relevant experience preferably in a Finance Institution.

Essential:

· Strong analytical and problem-solving skills

· Effective in fast-paced, team-oriented environments

· Excellent written and verbal communication skills

· Organized, methodical, and detail-oriented

· Capable of multitasking and managing multiple priorities

· Able to work independently and collaboratively

· Dedicated and hardworking, with a high degree of accountability and integrity

• Skilled in tracking updates from various parties for consolidation, submission, and timely closure.
• Proficient in updating documents and maintaining standard operating procedures and SharePoint site content as required
• Comfortable generating and analyzing reports across various platforms, including PPM, JIRA, Qlik, and others

Desired Skills: (Good to have)

· Experienced in SharePoint page design and workflow creation

· Proficient in generating reports using data extracts from SharePoint

· Hands-on experience with onboarding and offboarding processes

· Background in audit, risk management, and compliance activities

Key Domain/ Technical Skills:

· Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook

· Excellent written and verbal communication skills

· Highly organized and methodical in approach

· Strong analytical and critical thinking abilities

· Proven ability to identify and recommend process improvements to enhance efficiency and effectiveness

· Skilled at deriving actionable insights from data