23 Process Improvement jobs in Singapore

Are you familiar with legal documentation? Do you have the passion in driving documentation process improvement projects and transforming end-to-end credit documentation lifecycle to improve operational efficiencies and enhance client experience? If you're interested in working in an environment where you can aspire to be the best, constantly strive for continuous improvements and be part of a great team and winning culture, then explore this opportunity at J.P. Morgan. The team is dedicated to providing a superior client experience while maintaining a strong risk and control framework locally, in partnership with regional and global teams to deliver consistency across the firm.

As a Process Improvement Manager within the Credit Documentation team, you will be responsible for the delivery of strategic transformation and process improvement initiatives related to the end-to-end documentation management process – document preparation, negotiation, execution & retention across Asia Pacific.

Job Responsibilities :

• Drive process improvement by mapping end-to-end documentation process, scope problems, conducting root cause analysis to determine potential variables causing the issue, formulate actionable recommendations, design solutions, and quantify operational benefits.
• Drive creation and alignment of target state documentation management process vision and roadmap, including impact assessments, change management and communication plans.
• Lead the multi-year implementation of Icertis contract lifecycle management product across the functional teams in Asia Pacific in partnership with the Product, Technology, Legal, Credit Risk and Banking teams.
• Lead and execute the Continuous Improvement (CI) Program for all documentation management process improvement initiatives & the Post Implementation Review (PIR) Program in evaluating the effectiveness of implemented solutions over time, identify and propose recommendations for strategic transformations.
• Demonstrate ownership in engaging with WLS Senior Leadership and managing partnerships with various key business partners such as Product, Technology, Banker, Credit Risk, Legal and Controls to drive transformation initiatives related to documentation management process.
• Develop content to provide periodic updates to senior management & business partners regarding project milestones and recommendations to facilitate decision-making.
• Assist in implementing a culture of continuous process improvement through coaching and mentoring individuals and teams in the practical application of process improvement tools to enable project execution and drive culture change.

Required qualifications, capabilities and skills

• Bachelor’s degree with a minimum of 12 years of professional experience, including at least 7 years in financial services and 4 years of proven expertise in process improvement.
• Sound understanding of credit/legal documentation and associated processes.
• Basic knowledge of ICertis Contract Lifecyle Management tool.
• Creative thinker with strategic mindset, strong decision-making capabilities, and ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize findings and develop solution.
• Detail-oriented and highly organized, able to handle multiple competing priorities.
• Flexible and willing to accept changes in business priorities and challenges in a rapidly changing environment.
• Proven leadership skills.
• Strong presentation and communication skills (both oral and written), collaborates effectively across all levels of the organization and ability to lead and influence without having positional authority.
• Strong PC skills in Microsoft Suite (e.g. Word, Excel, PowerPoint, Visio, Project).

Preferred qualifications, capabilities, and skills

• Sound understanding of corporate lending and/or trade finance products, and credit/legal documentation and associated processes is preferred.
• Basic knowledge of Alteryx, Tableau, Robotics and other contract lifecycle management products is preferred.
• Basic knowledge of Artificial Intelligence and Large Language Model solutions is preferred.
• Experience in project management tools and methodologies is preferred.

Join to apply for the Assistant Director, Customer Insights and Service Process Improvement role at Health Promotion Board

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Join to apply for the Assistant Director, Customer Insights and Service Process Improvement role at Health Promotion Board

Health Promotion Board (HPB) is committed to inspiring a healthier Singapore. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being.

To serve Singaporeans, HPB engages its customers via online and offline touchpoints such as outreach through the different settings including workplaces, schools, community, health screening / school health and dental services. HPB also manages a contact centre, corporate website, social media platforms, HPB’s Healthy 365 mobile app, and conduct roadshows in support of specific programmes.

As we embark on a transformation journey to enhance our customer experience delivery across the various touchpoints, we are seeking a passionate CX professional to drive transformative customer experiences through data-driven insights and process optimization. The ideal candidate will analyze CX metrics, identify opportunities for improvement, and work closely with touchpoint owners to enhance service delivery. If you have a customer-first mindset and strong analytical skills, join us in delivering exceptional experiences

Responsibilities

The responsibilities of the successful candidate will include:

• Develop and implement customer survey strategies and methodologies, generating actionable insights that drive improved customer experience across all touchpoints
• Analyse customer feedback, interaction data, and conduct customer segmentation, resulting in targeted service improvements, increased satisfaction, and enhanced personalisation that improves customer engagement
• Analyse and optimise customer-facing processes, developing personas and journey maps to create streamlined, customer-centric processes that enhance customer interactions
• Manage survey systems and data effectively, while developing comprehensive KPIs to measure service process and touchpoint effectiveness, enabling data-driven decision making and continuous improvement
• Implement strategies to address gaps and drive continuous optimisation of customer experiences, reducing pain points and increasing customer loyalty
• Present at key CX forums, using data-driven insights to inform decision-making and prioritise CX initiatives, leading to more effective resource allocation and improved outcomes
• Leverage tech tools for data collection, analysis, and visualisation, implementing processes for ongoing monitoring and evaluation of CX standards, while managing procurement processes efficiently to ensure cost-effective operations and high-quality customer experiences
• Collaborate with cross-functional and IT teams to implement process improvement initiatives, resulting in reduced service delivery time and improved efficiency
• Design and implement customer-centric processes using various methodologies, increasing customer satisfaction and reducing complaints while ensuring adherence to service level agreements(SLA)
• Develop detailed process documentation, establish KPIs, and monitor performance metrics to optimise service delivery and adapt to evolving business needs and customer expectations
• Drive continuous improvement and change management initiatives, including technology exploration for process automation, ensuring smooth transitions and successful adoption of new processes
• Provide comprehensive training and support for new processes, minimising operational disruption while implementing quality control measures to ensure data integrity and accuracy
• Evaluate, implement, and optimise new technologies for data collection, analysis, and visualisation, collaborating with CIOO and other teams to achieve best-in-class solutions for process optimisation
• Drive the implementation of technology enhancements across touchpoints, improving process efficiency, reducing operational costs, and elevating overall customer experience
  
  

• Minimum of 5-7 years of progressive experience in customer experience, market research, service management, and data analytics.
• Proven experience in conducting customer surveys and analysing data to identify trends and insights.
• Experience in implementing service process improvements and measuring their impact.
• Strong analytical and problem-solving skills with proficiency in data analysis, statistical software, and key driver analysis.
• Experience in designing and conducting customer surveys and research.
• Experience in process improvement methodologies (e.g., BPR, Six Sigma, Lean) and service blueprinting.
• Proficiency in data visualisation tools (e.g., Power BI, Tableau) and process mapping software (e.g., Visio).
• Excellent communication and interpersonal skills.
• Knowledge of survey management systems and customer data management.
• Experience in project management and collaborating with cross-functional teams.
  
  

• Analytical Proficiency: Demonstrated ability to analyse complex data sets, identify trends, and extract meaningful insights to inform decision-making.
• Customer-centric: A deep understanding of customer needs, behaviors, and expectations, with a passion for delivering exceptional customer experiences.
• Process Improvement: Proven track record in designing and implementing efficient and effective service processes.
• Project Management: Strong project management skills to oversee multiple initiatives simultaneously and deliver results within timelines.
• Stakeholder Management: Ability to build and maintain strong relationships with internal and external stakeholders.
• Communication: Excellent verbal and written communication skills to articulate complex ideas clearly and concisely.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing and Sales
• Industries Wellness and Fitness Services

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1. Business Process Analysis

• Analyze and document current business workflows to identify inefficiencies and areas for improvement.

2. Process Improvement & ERP Alignment

• Recommend and implement practical process enhancements with minimal ERP customization, aligning with industry best practices.
• Design and document optimized business processes and workflows that leverage standard ERP functionalities.

3. System Integration & Enhancement

• Collaborate with IT to integrate process improvements into enterprise systems such as SAP, BI tools, and other platforms.
• Define system requirements and coordinate with developers and vendors to implement system enhancements.

4. Project Management

• Lead cross-functional teams in executing process changes and system upgrades.
• Develop and manage project plans, budgets, and timelines to ensure on-time, in-scope delivery.
• Maintain strong stakeholder relationships and facilitate communication between sales, operations, IT, and vendors to align process changes with business goals.

5. Change Management & Training

• Drive change management initiatives to support smooth adoption of new processes and systems.
• Design and deliver training programs for stakeholders on updated workflows and tools.

6. Performance Monitoring & Reporting

• Establish and monitor KPIs to evaluate the impact of improvements.
• Analyze performance metrics to identify further enhancement opportunities and inform strategic decisions.

7. Global Collaboration & Career Growth

• Support global operational initiatives and position for future international career development opportunities.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Job Description

• Analyze, design, implement, and monitor business processes to ensure they support Carro’s strategic objectives and operational needs.
• Identify inefficiencies and areas for improvement in existing workflows, using data-driven analysis and process mapping tools.
• Collaborate with team members across functions and business units to gather requirements, map current processes, and recommend enhancements.
• Lead and manage process improvement projects, including planning, budgeting, resource allocation, and team oversight.
• Monitor key performance indicators (KPIs) and metrics to track the effectiveness of process improvements and report on outcomes.
• Support the integration of GenAI tools to optimize business processes; these include prompt engineering related tasks i.e., design, test, and refine prompts used in ChatGPT to ensure they generate accurate, relevant, and contextually appropriate responses for various business applications.
• Train team members and employees on new processes, best practices, and process improvement techniques.
• Foster a culture of continuous improvement and innovation within the organization

Job Requirements

• Experience: At least 2-5 years of experience in business process management or a related field, with a proven track record of leading process improvement initiatives
• Technical Skills: Proficiency in programming languages such as Python, SQL
• Business Acumen: Demonstrated ability to connect data insights with business strategy, with a focus on driving results
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data insights to non-technical stakeholders.
• Analytical Mindset: Strong problem-solving skills with a passion for data-driven decision-making.
• Team Player: Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.

Job Description

• Analyze, design, implement, and monitor business processes to ensure they support Carro’s strategic objectives and operational needs.
• Identify inefficiencies and areas for improvement in existing workflows, using data-driven analysis and process mapping tools.
• Collaborate with team members across functions and business units to gather requirements, map current processes, and recommend enhancements.
• Lead and manage process improvement projects, including planning, budgeting, resource allocation, and team oversight.
• Monitor key performance indicators (KPIs) and metrics to track the effectiveness of process improvements and report on outcomes.
• Support the integration of GenAI tools to optimize business processes; these include prompt engineering related tasks i.e., design, test, and refine prompts used in ChatGPT to ensure they generate accurate, relevant, and contextually appropriate responses for various business applications.
• Train team members and employees on new processes, best practices, and process improvement techniques.
• Foster a culture of continuous improvement and innovation within the organization

Job Requirements

• Experience: At least 2-5 years of experience in business process management or a related field, with a proven track record of leading process improvement initiatives
• Technical Skills: Proficiency in programming languages such as Python, SQL
• Business Acumen: Demonstrated ability to connect data insights with business strategy, with a focus on driving results
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data insights to non-technical stakeholders.
• Analytical Mindset: Strong problem-solving skills with a passion for data-driven decision-making.
• Team Player: Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.

Join us to apply for the Manager / Assistant Manager (Business Process & Productivity) role at JTC Corporation .

You will be instrumental in driving initiatives that enhance operational productivity and efficiency. Your role will focus on analyzing current business processes to identify improvement opportunities and leading transformative initiatives aligned with our digitalisation strategy.

• Business Process Analysis: Collaborate with policy makers to assess workflows, identify pain points, and lead Business Process Reengineering (BPR) projects to streamline operations and improve service delivery.
• Stakeholder Engagement: Work with stakeholders to gather and document business requirements, ensuring alignment with organizational goals.
• Process Mapping and Documentation: Create process maps to illustrate current and future workflows, including dependencies across roles and systems.
• System Design and Requirements: Use design thinking to define system requirements that support process improvements, working closely with IT teams to develop user-centric solutions.
• User Acceptance Testing (UAT): Oversee UAT to ensure systems meet business needs and provide a good user experience.
• Change Management: Develop communication strategies to manage change and support users during system adoption.

• Background in Business Administration, IT, or related fields, with experience in business analysis and process improvement methodologies.
• Experience in business process re-engineering projects, analyzing workflows, and implementing solutions for operational efficiency.
• Familiarity with design thinking to enhance user experience.
• Excellent communication and stakeholder management skills.
• Proactive, adaptable, with a passion for continuous improvement.
• Interest or knowledge in real estate solutions is a plus.
• Minimum 2 years of relevant experience preferred.

• Seniority level: Associate
• Employment type: Full-time
• Industry: Government Administration

We will notify shortlisted candidates within 4 weeks of application.

Description

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Job Description

• Under broad direction, identifies user requirements and assists with the design, development and documentation of supply chain business processes.
• Assists in the development of user training and works with users to ensure that processes are correctly followed.
• Communicates with supply chain business units to ensure business needs are met.
• Is an advocate to the business unit and user community.
• Coodinates and conducts user training. Assists in supervising others.
• Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature.
• Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations.
• Consequences of error are easily measured and can be confined.

Requirement:

Skills are typically acquired through completion of an undergraduate degree in a Technical, Supply Chain, or Business related field and 4-10 years of experience in a supply chain related field. Should have direct experience in and extensive knowledge of supply chain business processes and process management techniques.

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation .

Location

11 Tuas South Avenue 12, Singapore, Singapore, 637131, Singapore

Job Details

Requisition Number: 200952

Experience Level: Entry-Level

Job Family: Support Services

Product Service Line: Supply Chain Mgmt

Full Time / Part Time: Full Time

Additional Locations for this position:

Compensation Information

Compensation is competitive and commensurate with experience.

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Industry

Other

Category

Management & Operations

Sub Category

Project & Process Management

Job Description:

• Under broad direction, identifies user requirements and assists with the design, development and documentation of supply chain business processes.
• Assists in the development of user training and works with users to ensure that processes are correctly followed.
• Communicates with supply chain business units to ensure business needs are met.
• Is an advocate to the business unit and user community.
• Coodinates and conducts user training.
• Assists in supervising others.
• Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature.
• Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations.
• Consequences of error are easily measured and can be confined.

Requirement:

• Skills are typically acquired through completion of an undergraduate degree in a Technical, Supply Chain, or Business related field and 4-10 years of experience in a supply chain related field.
• Should have direct experience in and extensive knowledge of supply chain business processes and process management techniques