1409 Customer Support Specialist jobs in Singapore

Job Overview:

We are seeking a highly skilled Customer Support Specialist to provide exceptional service to our customers.

Key Responsibilities:

• Offer front-line customer support via various communication channels
• Handle customer inquiries and resolve issues promptly
• Assist with registration, appointment bookings, and general information provision
• Manage feedback and escalate concerns when necessary
• Maintain accurate records and documentation
• Ensure a professional and courteous service standard at all times

Requirements:

• Minimum GCE 'O' Level or equivalent qualification
• Excellent communication and interpersonal skills
• Ability to work rotating shifts, including weekends and public holidays

What We Offer:

• A dynamic and supportive work environment
• Ongoing training and development opportunities

This role involves providing exceptional customer service, ensuring seamless communication and resolution of customer inquiries.

• Manage incoming calls and respond to customer queries in a timely manner.
• Assist with scheduling and administrative tasks related to customer service.
• Assign and disseminate customer cases to frontline staff and internal stakeholders.
• Handle customer complaints by providing appropriate solutions within set timelines and following up to ensure resolution.
• Maintain accurate records of customer interactions, processes, and documentation, updating case files as required.
• Provide administrative support to frontline staff and collaborate closely with the finance and operations teams.
• Adhere to established communication procedures, guidelines, and policies.
• Perform ad-hoc administrative duties as assigned.
• Manage repatriation cases, corresponding with families, corporates, and stakeholders to ensure safe and smooth processes.

• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and Excel
• Customer experience and interpersonal skills
• Administrative support and adaptability
• Inventory management and freight coordination
• Communication and team player skills
• Customer satisfaction and shipping knowledge

Benefits include competitive salary and opportunities for professional growth.

The role of a customer care executive in our contact centre involves lending a helping hand to those who need assistance.

You will thrive on providing support and solutions to customers, enjoying talking to people, with a soothing and reassuring voice.

As a service ambassador, you will identify and address customers' uncertainties, offering clear advice and alleviating their concerns.

Your active listening and reassuring voice ensure that policyholders' enquiries are handled in a prompt and professional manner daily.

Key Responsibilities:

• Attend to enquiries effectively maintaining high accessibility
• Empathize with customers and offer clear advice
• Provide policy recommendations and refer to client advisers for explanations
• Perform post-case administration for future reference

Requirements:

To succeed in this role, you should have:

• NITEC cert, diploma or degree in any field, insurance certification an advantage
• At least 1 year customer service experience, preferably in a contact centre
• Enjoy people engagement and providing sound advice, patience in dealing with complex problems
• Strong interpersonal skills and ability to answer queries clearly over the phone
• Be result-oriented and enjoy tangible results of hard work

Benefits:

• Renewable 1-year contract
• Attractive remunerations and monthly incentives
• Located within walking distance from Tampines MRT station
• 5-day work week, Monday to Friday, 9am to 6pm (Exclude PH/Weekends)

Skills:

Customer Service Oriented, Microsoft Office, Call center Management, Customer Service Operations, Call Centers, Contact Center - Express, Administration, Good Communication Skills, Team Player, Customer Satisfaction, Call Center Development, Customer Service Excellence

Responsibilities:

• Provide timely and professional customer support to players through in-game channels, email, and social media

• Handle player inquiries and issues, escalating technical problems to relevant teams when necessary

• Maintain a positive and engaging player community, ensuring high levels of customer satisfaction and retention

• Collect and analyze common player feedback, providing suggestions to improve the overall gaming experience

• Contribute to the development and updating of the customer support knowledge base

Requirements:

• Passion for gaming, with familiarity in mobile and social games

• Strong communication skills and empathy to understand and resolve player concerns

• Proficiency in English and Mandarin (written and spoken) is required

• Additional proficiency in Japanese, Korean, or Malay will be considered a strong advantage

• Previous customer service experience (e.g., online support, e-commerce, or game customer service) is a plus

• Willingness to work on shifts, including evenings and weekends, will be an advantage

Responsibilities:

- Provide timely and professional customer support to players through in-game channels, email, and social media

- Handle player inquiries and issues, escalating technical problems to relevant teams when necessary

- Maintain a positive and engaging player community, ensuring high levels of customer satisfaction and retention

- Collect and analyze common player feedback, providing suggestions to improve the overall gaming experience

- Contribute to the development and updating of the customer support knowledge base

Requirements:

- Passion for gaming, with familiarity in mobile and social games

- Strong communication skills and empathy to understand and resolve player concerns

- Proficiency in English and Mandarin (written and spoken) is required

- Additional proficiency in Japanese, Korean, or Malay will be considered a strong advantage

- Previous customer service experience (e.g., online support, e-commerce, or game customer service) is a plus

- Willingness to work on shifts, including evenings and weekends, will be an advantage

Our organization is seeking a skilled Customer Service Representative to contribute to the success of our customer-facing operations. The ideal candidate will possess exceptional communication skills, be adept at working in a dynamic environment, and provide outstanding customer service.

• Provide customer service support via multiple channels
• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints in a fair and efficient manner
• Collaborate with internal teams to ensure seamless customer experiences

• Minimum Diploma in Business or equivalent qualification
• At least 2 years of experience in customer service/order management
• Prior experience in supply chain, logistics, and manufacturing is highly valued

Responsibilities

About the team TikTok's Customer Support team's vision is to deliver industry-leading support for our users and creators to inspire creativity and bring joy. We are looking for an experienced results oriented individual to join the team that is at the forefront of this mission. About the role

This role is responsible for designing, maintaining, and continuously improving AI-driven Standard Operating Procedures (SOPs) that enhance efficiency, reduce manual effort, and improve the user and creator experience. Working closely with operations, product, and customer support leaders, the specialist will ensure AI tools are integrated seamlessly into day-to-day workflows while maintaining compliance and service quality. Responsibilities

• Pre-launch
• Converting Human SOP into AI SOP in terms of workflow/decision tree and ensure the good quality of AI SOP
• Work together with the Human SOP team, ensure the exhaustiveness of customer inquiries as well as the solutions.
• Work together with the Product Operation team to make sure the alignment on the AI SOP is fulfilling the requirement towards ticketbot build-up
• Post-launch
• Ensure AI SOP (workflow/decision tree) is up to date and subsequently updating Ticketbot
• Callibrate with product team as well as human SOP stakeholders to provide valuable feedback for optimisaiton
• Work together with AI QA team to identify and address ticketbot quality issues

Performance Monitoring & Reporting

• Pre-Launch
• Track the consistency rate in development testing stage, optimise the AI SOPs to make sure the consistency rate is meeting the target
• Track both good/excellent score and CSAT% during A/B testing stage and optimise towards the target achievement in conjunction with the product team
• Post-Launch
• Track both good/excellent score and CSAT% as the main Metrics for the performance of AI BOT and optimise towards good user experience

Quality, Compliance & Risk Management

• Work together with AI QA team to ensure AI-driven customer interactions comply with company policies, data privacy, and regulatory requirements.
• Maintain version control of SOPs, ensuring updates are properly communicated and adopted.
• Conduct periodic reviews and audits of AI-supported workflows to identify risk or compliance issues.

Qualifications

Minimum Qualification(s)

• Bachelor's degree in Business Administration, Operations, Data/AI, or related field.
• 3+ years of experience in customer service operations, process improvement, or workflow documentation.
• Practical experience with customer service platforms (Zendesk, Salesforce Service Cloud, Intercom, or similar).
• Strong ability to write clear, structured SOPs and process maps.
• Knowledge of AI-enabled tools in customer service (chatbots, RPA, agent assist).
• Strong understanding of compliance requirements (GDPR, CCPA, data privacy in customer service).

Preferred Qualification(s)

• Experience in AI operations or automation within a customer service environment.
• Familiarity with prompt writing, ChatGPT business-level usage or decision-tree making will be a advantage
• Strong analytical skills to measure and optimize workflows.
• Excellent communication and stakeholder management skills across technical and non-technical teams.

Love engineering? Obsessed with optimization?

Join our high-energy team where you'll turn ideas into action, keep our fleet running like clockwork, and learn the ropes of real-world engineering from day one.

This role ensures optimal performance, minimal downtime, and compliance with safety and environmental regulations. This position requires a combination of mechanical knowledge, system diagnostics, and operational coordination in a fast-paced environment.

What You'll Be Doing

• Engineer smarter systems: Lead mini-projects to boost vehicle performance and workshop efficiency.
• Optimize everything: Spearhead discussion project with various vendor to upkeep fleet availability. Use data to make smart decisions on vehicle maintenance, upgrades, and replacements.
• Team up with pros: Work alongside technicians, contractors, and vendors to solve real problems.
• Innovate and improve: Suggest upgrades and tweaks to make our operations leaner and meaner.
• Track and report: Monitor fleet performance and share insights that drive change.
• Manage assets: From acquisition to retirement, help us make the most of our vehicles and equipment.

Who We're Looking For

• Candidates with 5 year experience in managing a team and with a Diploma/ Degree in Mechanical Engineering or Mechatronics.
• Curious minds who love tech, data, and solving problems.
• Confident with Microsoft Office (especially Excel).
• Bonus points if you know your way around heavy vehicles or have a Class 4 license (not required).

We are partnering with a global leader in maritime digital solutions to find a Technical Support Specialist to join their Singapore team. This is an exciting opportunity to work with cutting-edge technology in a dynamic and fast-evolving industry.

The Technical Support Specialist's mission is to provide a helping hand to our customers who are shipping companies operating globally around the clock.

Responsibilities

• Provide 1st and 2nd line technical support for the company's software and services via phone and email.
• Collaborate with global teams for efficient technical support services.Technical Support Specialist
• Contribute to internal projects and special deliveries.
• Prioritize Customer Success as the core objective.

Eligibility Criteria

• Diplomas/Bachelor's degrees/Higher Nitec holders in relevant fields of IT studies or those with relevant experience working in similar roles.
• At least 2-5 years of experience in customer-facing technical support roles preferably in IT, networking, or software support.
• Demonstrated ability to troubleshoot complex technical issues independently.
• Strong troubleshooting experience and fundamental knowledge in networking, operating systems, hardware, and email protocols
• Familiarity with maritime satellite communication and the shipping industry is a plus.
• Experience working cross-functionally with internal teams (e.g., development or product).
• Enthusiasm for technology and a strong passion for customer satisfaction.
• Exceptional analytical and problem-solving abilities.
• Effective decision-making skills, both individually and within a team.
• Excellent communication skills in both English (oral and written).
• Proactive, self-motivated, and eager to learn.
• Ability to go the extra mile in a dynamic work environment.

Working Hours

• Week 1: Mon-Fri, 8am to 5pm
• Week 2: Mon-Fri, 2pm to 11pm
• Week 3: Mon-Fri, 7am to 4pm and Sat-Sun: 8am to 8pm
• Week 4: Tues and Wed, 8am to 5pm (Mon, Thu, Fri, Sat and Sun off)
• Fridays can WFH
• First 3 months 8am to 5pm

For more information, reach out to Ram Gopalakrishnan at to learn more.

Salling Search Pte Ltd (EA License No: 15S7671)

Sai Ramana Gopalakrishnan (Reg No: R