2171 Customer Support Specialist jobs in Singapore

Role Overview:

• This position involves being a critical component of our customer support system to ensure timely access to software and effective resolution of customer inquiries.

Key Responsibilities:

• Ensure seamless access to all software products, including troubleshooting back-office systems and leveraging third-party tools for root cause analysis.
• Communicate effectively with customers across various modalities, such as phone, chat, and email.
• Investigate and respond to customer needs and issues, ensuring high satisfaction levels.
• Provide information on Autodesk Account features and capabilities, conduct 'how-to' sessions as needed.
• Develop expertise in Autodesk policies, processes, and tools, serving as a subject matter expert.
• Promote partner enablement and effectiveness through onboarding, training, and participation in forums and reviews.
• Stay up-to-date with technology platforms and internal applications.
• Maintain professionalism in a fast-paced environment while educating customers on self-service resources.
• Create and modify content in the shared knowledge base for use by support resources and customers.
• Collaborate with cross-functional teams to deliver efficient service solutions.

Requirements:

• Minimum 3+ years in customer-facing or client services roles.
• Experience in customer service environments.
• Meet or exceed operational KPIs.
• Strong communication and problem-solving skills.
• Fluency in Japanese (speaking and writing).

As a customer service specialist, you will be responsible for delivering exceptional support and ensuring that clients receive the highest level of assistance.

We are seeking a highly skilled and experienced Customer Service Executive to provide exceptional support to our students, parents, and staff.

• Provide front desk assistance to walk-in students and parents, ensuring a warm and welcoming experience.
• Respond to phone and online queries about classes, teachers, curriculum, and policies in a timely and professional manner.
• Assist students and parents with registration and scheduling changes, utilizing excellent communication skills.
• Handle invoicing and payment via credit card or bank transfer, maintaining confidentiality and accuracy.
• Resolve special requests and complaints in a professional and courteous manner, providing solutions that meet the needs of all parties involved.
• Provide administrative support to teachers when required, offering a high level of expertise and efficiency.

• Fluency in English and Mandarin is essential for communicating effectively with our diverse student population and stakeholders.
• Proficiency in Microsoft Office and other applications is necessary for performing administrative tasks efficiently.
• Prior experience in customer-facing roles is highly valued, as it demonstrates the ability to work with people from diverse backgrounds and cultures.
• A willingness to work flexible hours, including off days on Wednesdays and Thursdays, is essential for meeting the demands of our business.
• Availability to work at our Pasir Ris outlet is mandatory, as this location requires dedicated support from our team members.

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our operations team, you will play a vital role in ensuring the smooth flow of customer orders and providing exceptional support to our customers.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work independently with minimal supervision. You will be responsible for processing customer orders, verifying order details, and following up with customers to ensure timely delivery.

You will also be responsible for coordinating with our logistics team to ensure that all orders are dispatched on time and that customers receive their goods as promised. In addition, you will be required to handle customer complaints and provide solutions to resolve any issues that may arise.

In this role, you will have the opportunity to work closely with our planning team to ensure that all orders are processed efficiently and effectively. You will also be responsible for maintaining accurate records of customer interactions and updating our database accordingly.

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficient in MS Office, particularly Excel and Word
• High school diploma or equivalent required; degree in business administration or related field preferred

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. You will also have the opportunity to develop your skills and knowledge through ongoing training and professional development programs.

This is an exciting opportunity for someone who is looking to build a career in customer support and wants to be part of a dynamic and growing organization. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we would love to hear from you.

We are seeking an experienced and skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service.

Job Overview

We are seeking a highly motivated Service Attendant to ensure the smooth operation of our service station.

• Provide exceptional customer service and support to clients
• Maintain a clean and organized work environment
• Operate equipment and machinery safely and efficiently

• Previous experience in a customer-facing role is an asset
• Ability to lift heavy objects and work at heights
• Basic knowledge of mechanical systems and safety protocols

We offer a competitive salary and benefits package, including paid time off and opportunities for professional growth and development.

As a valued member of our team, you will have access to ongoing training and support, as well as a positive and inclusive work environment.

We are seeking a highly skilled Customer Service Representative to join our organization in Singapore.

• Provide exceptional customer support via calls and walk-ins, promoting products and spare parts.
• Coordinate daily services and repairs for technicians.
• Collect service fees, track unpaid bills, and follow up on payments.
• Update service records with customer service systems and prepare Quality Claims Reports (QCR).
• Monitor parts and products under QCR until the replacement part arrives.
• Follow up with Quality Assurance (QA) on any service-related quality issues.
• Organize department files and records.
• Maintain showroom neatness and a cozy atmosphere.
• Advise customers on product ranges, service fees, and promotions.
• Achieve high service standards and meet set Key Performance Indicators (KPIs).

• Minimum NITEC in any field or equivalent qualification.
• 1-2 years of experience in customer service or a call centre environment.
• Excellent interpersonal and communication skills.

As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring seamless day-to-day operations.