3228 Customer Support Specialist jobs in Singapore

We are seeking a highly skilled and motivated Customer Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service by providing accurate information, advice, and solutions to customers' needs.

• You will handle customer complaints in a timely and professional manner, ensuring that all issues are resolved to the customer's satisfaction.
• Prepare quotations and raise Work Orders as required, while also coordinating with internal and external stakeholders such as customers, contractors, and workshops.
• Liaise with controllers and contractors to ensure high-quality service and repair work, as well as to negotiate prices.
• Foster strong relationships with customers, contractors, and other stakeholders to drive business growth and success.

• Nitec certificate or higher
• At least 1 year of experience in customer service, administrative, or support functions

The primary function of the Customer Support Specialist is to serve as the first point of contact for prospective customers, providing them with information and assistance in closing deals.

• Administrative duties include maintaining database records and sales data analysis.
• Identify and recommend courses tailored to customer needs and objectives.
• Liase closely with customers to address course inquiries and ensure a smooth registration and enrolment process.
• Collect and review quality feedback from customers to improve sales.

• Possess at least a diploma in any field.
• Fresh graduates who are proactive and sales-driven are welcome to apply.
• Prior experience working in sales is an added advantage.

Monday: Off
Tuesday - Friday: 1.30pm - 7.30pm
Saturday and Sunday: 9.00am - 7.30pm

Job Title: Customer Support Specialist

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional support to our customers through various communication channels.

1. Respond promptly and professionally to customer inquiries via phone and email, ensuring first-call resolution wherever possible.
2. Work closely with internal teams to resolve issues efficiently, maintaining clear communication with customers throughout the process.
3. Accurately document all customer interactions, inquiries, feedback, and follow-up actions in our CRM system.
4. Monitor and identify recurring issues or trends, escalating them to the Team Lead or Manager for analysis and process improvement.
5. Support additional duties or special projects to contribute to team objectives.

To succeed in this role, you will need:

• A minimum GCE N/O Level or equivalent qualification.

In addition to a competitive salary and benefits package, we offer:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• The chance to make a real impact on our customers' experiences.

If you are a motivated and customer-orientated individual looking for a challenging and rewarding role, please submit your resume and a cover letter outlining your relevant experience and qualifications.

Please note that only shortlisted candidates will be contacted.

The primary role is to provide professional customer service support via telephone or email correspondence, ensuring information furnished to guests are accurate and appropriate.

Reservations agents are also expected to work with affiliates and chauffeurs to ensure timely reporting in assignment. He/she will ensure data entry is seamless.

• Attend to inbound and outbound calls and assist with transport and concierge bookings for clients.
• Perform calls to affiliates and drivers daily for job reminders.
• Ensure that all correspondence is replied within 24 hours.
• Ensure follow-ups are done promptly.
• Engage in active listening with callers, confirming and clarifying information when necessary.
• Being patient and diffusing angry clients if necessary.
• Proficient with usage of system (Training will be provided), have experience in using Microsoft Office applications (Word, Excel, Outlook).
• Ability to provide quotations to clients and upsell when applicable.
• Ensuring proper handovers to next shift to ensure timely follow-ups to clients.

• Experience working in Transport/Hospitality industry will be an advantage.
• Great communication skills in both written and spoken English
• Excellent telephone etiquette.
• At least 2 years of working experience in a corporate environment.
• Organized and able to effectively multi-task.
• Proficient in MS Office. Good computer skills.
• Able to do shift work, weekends and Public holidays.
• Prefer those that can work on night shift.

This role involves providing customer support to clients.

• Installation and maintenance of machinery
• Implementation of machine improvements and troubleshooting
• Conducting training sessions for customers

The ideal candidate will be responsible for ensuring excellent customer service and resolving technical issues in a timely manner.

We offer a stable career path and competitive benefits package.

We are seeking a highly skilled Customer Support Specialist to join our team. This role is ideal for individuals who enjoy providing exceptional customer service and have excellent communication skills.

The primary responsibility of this position is to provide support to customers through various channels, including phone calls, emails, and live chats. You will be responsible for resolving customer complaints, answering queries, and escalating complex issues to senior team members when necessary.

• Coordinate with customers and internal departments to ensure seamless execution of sales processes
• Perform airlines space reservation and liaison with carriers via phone and email
• Monitor and follow up on shipments, checking their status regularly
• Verify pricing and terms & conditions for awarded shipments
• Process shipments in EDI software
• Arrange local handling services

Coordinating with Customers:

You will be responsible for communicating with customers to resolve their queries and complaints. This includes attending to phone calls, responding to emails, and engaging with customers on live chat platforms.

Airlines Space Reservation:

You will be responsible for performing airlines space reservation and liaising with carriers via phone and email. This involves coordinating with airlines to secure space for shipments and ensuring that all necessary documentation is in order.

Monitoring Shipments:

You will be responsible for monitoring shipments and following up on their status regularly. This includes tracking the movement of shipments and notifying customers of any delays or issues.

Shipments Processing:

You will be responsible for processing shipments in EDI software. This involves entering shipment details, updating tracking information, and ensuring that all necessary documents are complete.

Local Handling Services:

You will be responsible for arranging local handling services for shipments. This includes coordinating with logistics providers to ensure that shipments are delivered to the correct location.

To be successful in this role, you will need to possess excellent communication skills, both written and verbal. You should be able to work well under pressure and be able to prioritize tasks effectively.

You will also need to have a strong understanding of EDI software and be able to process shipments efficiently. Additionally, you should be able to coordinate with internal departments and external partners to ensure seamless execution of sales processes.

This role offers a range of benefits, including competitive salary, comprehensive training, and opportunities for career growth and development.

We are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service through various channels.

Key responsibilities include performing a variety of tasks to offer top-notch service to customers, communicating with customers over the phone and via email, handling enquiries and requests, and maintaining accurate filing systems.

To succeed in this position, you will need:

• A strong work ethic and ability to work effectively in a fast-paced environment
• Excellent communication and interpersonal skills
• O level qualification
• At least one year of relevant working experience

Paya Lebar is a key location for this role, offering a great opportunity to grow your career in a dynamic and supportive environment.

• Manage customer complaints and feedback
• Support sales calls and execute marketing initiatives
• Coordinate daily operations of our business
• Perform administrative duties

• Diploma in Business or related field
• Microsoft Office skills
• Experience in self-storage/retail industry
• Able to work with multiple stakeholders