789 Customer Service Manager jobs in Singapore

Customer Service Manager responsibilities include:

• Enhancing customer service experience in courier services , create engaged customers and facilitate organic growth

• Taking ownership of customers issues and following problems through to resolution

• Setting a clear mission and deploying strategies focused towards that mission

Job brief

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience in courier services, create engaged customers and facilitate organic growth

• Take ownership of customers issues and follow problems through to resolution

• Set a clear mission and deploy strategies focused towards that mission

• Develop service procedures, policies and standards

• Keep accurate records and document customer service actions and discussions

• Analyse statistics and compile accurate reports

• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

• Keep ahead of industry's developments and apply best practices to areas of improvement

• Control resources and utilise assets to achieve qualitative and quantitative targets

• Adhere to and manage the approved budget

• Maintain an orderly workflow according to priorities

Requirements and skills

• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager

• Experience in providing customer service support

• Excellent knowledge of management methods and techniques

• Proficiency in English

• Working knowledge of customer service software, databases and tools

• Awareness of industry's latest technology trends and applications

• Ability to think strategically and to lead

• Strong client-facing and communication skills

• Advanced troubleshooting and multi-tasking skills

• Customer service orientation

• BS degree in Business Administration or related field

• Salary Package: Basic Up to $4200 + AWS + VB + Quarterly incentive
• Established Water Treatment industry
• Working Location: Tuas (Company transport provided)
• Working Days & Hours: 5 days work week (8am - 5pm)

Your Role, Your Influence:

• Oversee daily operations of customer service department and ensure team deliver exceptional service standards
• Maintain Good relationship with existing clients
• Prepare monthly performance and operational reports
• Achieve monthly service KPI standards
• Collaborate closely with Business Development team to satisfy clients' need
• Ad-hoc duties as per assigned by the Management

The Ingredients for Success:

• Min Degree in Business and with 2 years of customer service supervisor experiences

Seize This Opportunity

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R

EA Licence no.: 14C7121

Location: Orchard

Working Hours: 10:00 AM – 8:30 PM

Schedule: 6-day work week (Fixed off on Tuesdays)

Salary:

Basic salary up to $2,800/month + Attractive Commissions

Job Responsibilities:

• Manage front desk operations: handle incoming calls, appointment bookings, walk-in inquiries, and customer messages (WhatsApp, social media, email)

• Operate POS system and process payments accurately

• Promote and upsell salon services and beauty products

• Support the marketing team with promotional activities when needed

Attractive commissions + vibrant team environment in a premium Orchard salon

WHATSAPP TO APPLY

Code: CSMSALON

Full name:

Residential area:

Earliest availability date:

Commitment period:

Able to work on weekends?:

And please attached a copy of your resume

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Chia Xin Ee Crystal | R

EA License No: 21C0626

• Salary Package: Basic Up to $4200 + AWS + VB + Quarterly incentive
• Established Water Treatment industry
• Working Location: Tuas (Company transport provided)
• Working Days & Hours: 5 days work week (8am - 5pm)

Your Role, Your Influence:

• Oversee daily operations of customer service department and ensure team deliver exceptional service standards
• Maintain Good relationship with existing clients
• Prepare monthly performance and operational reports
• Achieve monthly service KPI standards
• Collaborate closely with Business Development team to satisfy clients' need
• Ad-hoc duties as per assigned by the Management

The Ingredients for Success:

• Min Degree in Business and with 2 years of customer service supervisor experiences

The Customer Service Manager will oversee the end-to-end order fulfillment and billing process, acting as the key point of contact for order management for Asia-Pacific. This role ensures timely and accurate processing of customer orders, smooth billing operations, and clear communication across internal teams. The Manager will also deliver revenue performance analysis to Commercial Leaders and the Management Team to support decision-making. Ensuring the team are operating in accordance to corporate policies, International regulations and compliance.

General Responsibilities

1. Team Leadership and Performance Management

• Provide leadership to the Customer Service team to meet corporate and departmental strategic objectives.
• Establish goals and monitor performance achievement through performance reviews.
• Manage and distribute team workload, and support business contingency planning.
• Mentor, coach, and empower team members while promoting a collaborative and high-performing team culture.
• Support the team in removing barriers, resolving conflicts, and driving accountability.
• Communicate, review, and monitor team members' performance against established metrics, policies, procedures, and goals.
• Ensure a safe, compliant, and ethical working environment for all team members.

2. Training and Development

• Ensure team members are well-trained according to Standard Operating Procedures (SOPs), compliance requirements, and job responsibilities.
• Identify learning opportunities and provide relevant training to support continuous development.
• Oversee the execution of mandatory training for direct reports.

3. Cross-functional Collaboration and Compliance

• Collaborate with other departments and peers to develop and implement regional solutions.
• Identify, participate in, and drive system and process improvement initiatives.
• Communicate requirements effectively to both internal team members and external stakeholders.
• Maintain knowledge of, and ensure compliance with, company policies as well as local labor, safety, and ethics regulations.
• Support all internal and external audits as required.

4. SAP and Operational Responsibilities

• Update and maintain the SAP Material Master to ensure accurate and up-to-date information.
• Manage contract filing and maintain records in the SAP Contract Management system.
• Oversee SAP pricing control, including regular updates and maintenance to ensure pricing accuracy.
• Coordinate the annual Customer Feedback Survey, including preparation, distribution, and response compilation.
• Follow up with relevant partners to ensure timely billing cut-off processes.
• Handle recurring follow-up tasks and generate monthly and yearly reports as required.

Specific Responsibilities

• Responsible to implement the SOPs for the end-to-end order fulfillment and billing process
• Act as the key point of contact for order management issues, including escalations, ensuring timely resolution and stakeholder communication.
• Maintain awareness and situational involvement in order management activities to proactively address challenges and delays.
• Ensure compliance with established SOPs by setting clear guidelines and operational frameworks for the team.
• Support the Customer Service and Sales Team on the monthly/quarterly billing timeframe
• Analyse and identify root causes of process deficiency and collaborate on solutions to bridge gaps, reduce risks, and drive process improvements.
• Provide regular reporting and updates on the status and progress of the Order Management process to relevant stakeholders.

Requirements

• Relevant Bachelor's degree or equivalent with 6-10 years of similar experiences
• At least 2-3 years of supervisory experience and track record to manage a team of 5
• Experienced in SAP SD module with Knowledge on Order Management and Consignment Business (Knowledge on Letter of Credit will be added advantage)
• High level of integrity and able to work under stress and deliver within work schedules
• Good Interpersonal skills to build rapport across different functions and support to the team
• Meticulous to details and well organised routines
• Self motivated/driven individual who takes initiatives to engage and solve and close the gaps/issues
• Good command of English and skilled at delivering the message to the stakeholders
• Identify problems, facilitate solution brainstorming, and support decision-making processes to drive effective outcomes

Job Description

1. Ensure outstanding customer service by setting high standards, training staff and monitoring service quality

2. Manage and resolve guest complaints professionally and efficiently

3. Oversee daily restaurant operations, including front-of house staff scheduling and performance.

4. Collaborate with the kitchen and management team to ensure seamless service

5. Develop and implement service protocols to enhance guest satisfaction

6. Handle staffing, training and performance evaluations for services teams

7. Work extended hours, including weekends, holidays and peak seasons as required

Requirement

1. Bachelor's degree in Hospitality Management, Tourism, or related field

2. Minimum 10 years of relevant experience in F&B management, preferable in fine dining or upscale Italian restaurants

3. Proven leadership skill with the ability to motivate and manage a team

4. Exceptional communication, problem solving and organisational skills

5. Strong knowledge of restaurant operation, POS systems and reservation management

6. Ability to thrive in a fast paced, high pressure environment

7. Flexibility to work long hours, including evenings, weekends and hoildays

• Recruit, train and lead a team of Customer Service agents to achieve set marketing target.

• Manage a team of agents to perform Customer Service outbound calling duties which includes marketing calls.

• Ensure all agents achieves individual KPI in order to achieve team KPI.

• Attend to and solve individual escalated Customer Service cases.

• Administrative co-ordination with retail outlets' teams.

• Monitor the call center performance

• To provide guidance to junior staff

• Work closely with stakeholders on projects involving the customer

• To manage customers' feedbacks leading to positive outcomes and drive improvement in customers' satisfaction.

• To ensure accurate and timely processing of new business applications including data entry and verification of data.

• Tabulate Performance Reports daily, weekly and monthly and present them to superior in charge.

• Maintain a high morale in Customer Service Team.

• Any other Customer Service Ad-hoc duties as assigned

Requirements:

• Diploma or Degree holder

• Minimum 2 years of experience in Customer Service.

• Excellent customer service and communication skills.

• Strong problem solving and analytical skills.

• Ability to speak fluent English and Mandarin (to liaise with Mandarin speaking customers)

• Good team player.

• Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer's inquiry

• Selling of products and services

• Communicating with customers via telephone, WhatsApp, face-to-face, social media and email

• Handle POS system and collecting payments

• Handling customer's feedbacks

• Assist marketing team

• Improving customer service procedures, policies and standards

REQUIREMENTS:

• Team player

• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills

• Multi-tasking capabilities and willingness to go for the extra mile

• Able to converse in English

• Must be able to work retail hours (including weekend) our salon hours are currently 10.30am to 7.30pm / 8.30pm for festive period

• 5.5 days work week

Base Salary $2000 - $3000 depending on expereience

Plus commissions

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.