488 Customer Service Manager jobs in Singapore

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers' queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

• Bachelor's Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers' demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

• Diploma or Bachelor's Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

• Lead and manage the Customer Service team across all locations, ensuring optimal resource allocation to meet or exceed service quality metrics.
• Oversee day-to-day customer service operations, providing guidance, performance feedback, and direct support to ensure compliance and service excellence.
• Handle complex customer escalations and complaints, working closely with internal function heads to deliver effective and timely resolutions.
• Act as the primary liaison between Customer Service and other internal departments to align priorities and share customer-centric insights.
• Provide governance oversight for both outsourced contact centre operations and internal teams, ensuring consistency, compliance, and quality of service.
• Manage the receptionist team's daily operations to ensure a professional, welcoming, and efficient front-of-house experience.
• Undertake any other tasks or responsibilities as assigned by management.

• Diploma or Degree in Business, Operations, Hospitality, or a related field.
• At least 5 years of experience in a customer service or customer-facing role, with proven team leadership experience.
• Solid understanding of customer service operations and customer experience metrics.
• Good interpersonal and communication skills, with the ability to influence cross-functional teams and manage conflict diplomatically.
• Highly customer-centric, with a genuine passion for delivering exceptional service.
• Excellent verbal and written communication skills.

• Master's Degree in Business or science
• Must have minimum 5 years of leadership and management experience in Construction related projects.
• Good understanding of management practices and techniques.
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

• Manage service department and handle customer service interactions, reports, and repairs.
• Ensure that the work carried out complies with the Occupational Safety and Health Act.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
• Manager Each Customer's business, organization, and goals to provide a baseline of customer satisfaction.
• Assessing service statistics and preparing detailed reports on your findings.
• Build long-term relationships with clients and partners, ensuring satisfaction and retention.
• Managing the approved budget of the customer service department.
• Lead and mentor an extended team of managers, engineers, and technicians to drive operational efficiency, service excellence, and technical competency .
• Perform other technical tasks as required

We are seeking a seasoned professional to oversee our customer service strategy and drive revenue growth.

• Deliver exceptional customer experiences through personalized attention and prompt issue resolution.
• Develop and maintain strong relationships with key stakeholders, including guests and colleagues.
• Collaborate with cross-functional teams to identify opportunities for process improvement and efficiency gains.
• Monitor customer satisfaction metrics and implement data-driven solutions to enhance the overall experience.

• 4+ years of customer-facing experience in hospitality or a related field.
• Proven track record of driving customer loyalty and retention.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits Include: Competitive salary, comprehensive benefits package, and opportunities for career growth and development.

• Master's Degree in Business or science
• Must have minimum 5 years of leadership and management experience in Construction related projects.
• Good understanding of management practices and techniques.
• Ability to stay calm and excellent in handling difficult customers

• Manage service department and handle customer service interactions, reports, and repairs.
• Ensure that the work carried out complies with the Occupational Safety and Health Act.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
• Manager Each Customer's business, organization, and goals to provide a baseline of customer satisfaction.
• Assessing service statistics and preparing detailed reports on your findings.
• Build long-term relationships with clients and partners, ensuring satisfaction and retention.
• Managing the approved budget of the customer service department.
• Lead and mentor an extended team of managers, engineers, and technicians to drive operational efficiency, service excellence, and technical competency .

Job Title: Restaurant Manager

Employment Type: Full-Time

Job Overview:

We are seeking an experienced and motivated Restaurant Manager to oversee daily operations and ensure the highest level of customer satisfaction. The ideal candidate will have a strong background in restaurant management, team leadership, and a passion for Japanese food and culture.

Responsibilities:

• Oversee day-to-day restaurant operations
• Lead and manage front-of-house staff
• Ensure excellent guest experience and handle customer feedback
• Manage scheduling, inventory, and supply orders
• Maintain cleanliness, safety, and compliance standards
• Collaborate with kitchen and bar teams to optimize service flow
• Support hiring, training, and performance management

Requirements:

• Proven experience as a restaurant manager or in a similar role
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Knowledge of Japanese cuisine and izakaya culture is a plus
• Availability to work evenings, weekends, and holidays

What We Offer:

• Competitive salary
• Staff meals and discounts
• Opportunities for growth and advancement
• A supportive and friendly work environment

Key Responsibilities

• Lead and manage the Customer Service team across all locations, ensuring optimal resource allocation to meet or exceed service quality metrics.
• Oversee day-to-day customer service operations, providing guidance, performance feedback, and direct support to ensure compliance and service excellence.
• Handle complex customer escalations and complaints, working closely with internal function heads to deliver effective and timely resolutions.
• Act as the primary liaison between Customer Service and other internal departments to align priorities and share customer-centric insights.
• Provide governance oversight for both outsourced contact centre operations and internal teams, ensuring consistency, compliance, and quality of service.
• Manage the receptionist team's daily operations to ensure a professional, welcoming, and efficient front-of-house experience.
• Undertake any other tasks or responsibilities as assigned by management.

Qualifications

• Diploma or Degree in Business, Operations, Hospitality, or a related field.
• At least 5 years of experience in a customer service or customer-facing role, with proven team leadership experience.
• Solid understanding of customer service operations and customer experience metrics.
• Good interpersonal and communication skills, with the ability to influence cross-functional teams and manage conflict diplomatically.
• Highly customer-centric, with a genuine passion for delivering exceptional service.
• Excellent verbal and written communication skills.