68 Crm Software jobs in Singapore

Job description:

• Customer - service function in the Chinese language centre:

• Provide course consultation to prospective customers

• Convert enquiry to enrolment
• Support existing customers
• Review and improve in customers' service quality and satisfaction
• Work with Marketing team on data collection and analytics

• Liaise with teachers and parents pertaining to feedbacks / students' progress

• Handle operational duties such as:

• Review workflow and processes

• Coordinate and facilitate classes
• Assess and manage Student Management System

• Process student's enrolment

• Ability to speak both English and Chinese language is required

Job Types: Full-time, Permanent

Benefits:

• Dental insurance
• Employee assistance programme
• Employee discount
• Health insurance
• Parental leave
• Professional development

Schedule:

• Weekend availability

Supplemental Pay:

• Attendance bonus
• Commission pay
• Performance bonus
• Retention bonus

Coordinating auditor schedules and managing client requests and updates to auditor schedules.

SPECIFIC RESPONSIBILITIES

1. Scheduling

2. Identify jobs due for surveillance and ensure all jobs are scheduled and invoiced.

3. Raise and obtain approval for concession, suspension and withdrawal of certification where required
4. Coordinate with Technical Experts/Subcontractors and manage related documentation and approvals, including payment arrangements.
5. Schedule auditor assignments for initial audits, surveillance, renewals, and training sessions.
6. Collaborate with clients for the submission of Quality Manuals/Quality Plans (if off-site).
7. Arrange access passes for jobs on Jurong Island.
8. Send job confirmations to clients for initial, renewal, and surveillance audits.
9. Organize ferry tickets, visa and transport to Batam/Bintan and Malaysia (if required).

10. Coordinate with affiliates for international audit jobs.

11. Auditor Schedule Update

12. Update allocated auditor information on CertIQ.

13. Maintain timely updates of auditor schedules on CertIQ.

14. Record changes in contact information or addresses on CertIQ.

15. Monthly Reporting

16. Provide comments on overdue schedules, concessions, and suspension reports.

17. Update surveillance figures on CertIQ and relevant folders

Requirements:

• Min Diploma in Management or related fields
• Min 3 years of administration duties
• Proficient in MS Office, especially Excel
• Ability to work independently.
• Excellent customer service skills.
• Hardworking, detail-oriented, and meticulous.
• Strong communication, negotiation, and interpersonal skills.
• Proficient administrative skills.
• Capability to produce timely and accurate monthly reports.

• International Caucasian-owned company with a vibrant culture
• Regular team bonding activities & company parties
• Work hard, play hard environment
• Generous product allowances & staff perks
• Youthful, Energetic, supportive, and close-knit team

5 Work Days; 10AM - 7PM

Convenient Locations (Walk Distance from MRT)

- Orchard, Serangoon, TPY, AMK, Clementi, The Centrepoint & Harbourfront

Duties:

• Deliver warm, personalized service to customers before, during, and after treatments.
• Manage customer schedules and coordinate with staff for seamless operations.
• Maintain accurate records of treatments, sales, and customer data.
• Oversee shop facilities, inventory, and cashier duties.
• Ensure staff follow company SOPs and support onboarding of new team members.
• Handle customer inquiries and provide expert guidance on treatments and packages.

Requirements:

• Only for Singaporeans.
• Able to converse in Mandarin to effectively communicate with Mandarin-speaking clients.
• Minimum 2 years' experience in customer service or relations, ideally in a beauty or service-focused industry.
• Organized, friendly and proactive in managing customer needs.

Kindly send your resume to

Job Scope

• Provide course consultation to prospective customers
• Attend to walk-ins and telephone enquiries
• Process and administer new student's enrolment
• Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
• Centre operations
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents' feedbacks / students' progress
• Handle admin duties such as: daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System & CRM
• Work with Marketing team on A&P plans

Requirements

• Candidate must possess at least a Diploma / Bachelor's Degree / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
• At least 1 - 2 year(s) of working experience in the related field is required for this position.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual ( English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents' feedbacks / students' progress.)
• Proficient in MS office applications
• Able to work on weekends & two weekday evenings that in line with centre's operating hours

Branch Locations (Travelling required between these locations)

• Thomson
• Punggol
• Sengkang

We regret that only shortlisted applicants will be notified.

Responsibilities:

• Understand customers' needs and provide 1st call resolutions. Solicit customer feedback, identify problem trends and recommend improvement actions.
• Handle inbound enquiries from customers on banking products and services within SLA.
• Include fulfilling OMNI channel work place to include other CS comms such as email, social media, service recovery due to exigencies events (if any).
• Ensure all calls are handled within the agreed Service Quality such as Product knowledge and service delivery.
• Process waivers within the SLA.
• Compliance and regulatory

Requirements:

• Diploma in a related field preferably (Banking, Business, Finance and related fields) with less than 3 years of Contact Centre experience preferred.
• Strong analytical and implementation skills, demonstrated ability to effectively manage multiple tasks and drive change across a complex organization and multiple stakeholders.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.
• Ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situations

Please note only shortlisted candidates will be notified.

Attractive Salary and Staff Benefits

Fast Confirmation & Career Growth

Fun, Youthful & Supportive Team Culture

Generous Staff Discounts on Premium Products

Team Bonding Events & Company Celebrations

Duties:

• Deliver warm, personalized service to customers before, during, and after treatments.
• Manage customer schedules and coordinate with staff for seamless operations.
• Maintain accurate records of treatments, sales, and customer data.
• Oversee shop facilities, inventory, and cashier duties.
• Ensure staff follow company SOPs and support onboarding of new team members.
• Handle customer inquiries and provide expert guidance on treatments and packages.

Responsibilities:

• Minimum 2 years' experience in customer service or relations, ideally in a beauty or service-focused industry.
• Able to converse in Mandarin to effectively communicate with Mandarin-speaking clients
• Organized, detail-oriented, and proactive in managing customer needs.
• Friendly, professional, and team-oriented personality.

Kindly send your resume to

Key Responsibilities

• Develop and Execute Strategies: Create and implement both sales and marketing plans to promote products/services and achieve business objectives.
• Lead Generation and Conversion: Identify potential customers, generate leads, and follow up on them to convert them into sales opportunities.
• Content and Material Creation: Assist in creating marketing materials, sales proposals, and digital/print advertisements.
• Market Research and Analysis: Conduct market research, analyze consumer behavior and market trends, and monitor competitors' activities.
• Performance Tracking: Track and analyze key performance indicators (KPIs) for marketing and sales activities, and prepare reports on these metrics.
• Customer Relationship Management: Develop and maintain relationships with clients, and manage customer service inquiries or issues.
• Collaboration: Work closely with sales and marketing teams to ensure strategies are aligned and to coordinate promotional events.
• Social Media Management: Manage social media accounts and online presence to increase brand awareness.

Key Skills & Qualifications

• Communication: Excellent written and verbal communication skills for presenting ideas and interacting with clients and colleagues.
• Analytical Skills: Strong ability to analyze market data, sales metrics, and consumer behavior.
• Technical Skills: Experience with Customer Relationship Management (CRM) software like Salesforce or HubSpot.
• Organizational Skills: Ability to manage multiple tasks, maintain accurate records, and meet deadlines.
• Teamwork: Ability to work effectively in a collaborative team environment.
• Problem-Solving: Good problem-solving skills to address customer issues and find solutions.
• Customer Service: Strong customer service skills to build and maintain client relationships.

About Today+ Singapore

Company Profile

Today+ assists families in integrating life and financial planning to provide security for both households and children. We offer clients a range of value-added services in daily life, including education, financial management, health, rewards, entertainment, and celebratory activities, catering to individual needs and enriching the lives of every family.

Today+ is Hiring: Customer Relationship Officer

We are seeking a Customer Relationship Officer to deliver high-quality support for our client services. This position is based in Singapore Beach Road GUOCO Midtown and available for full-time or part-timeapplicants.

Responsibilities

- Handle incoming inquiries and respond to emails and messages from diverse family groups.  

- Deeply understand family needs and provide thoughtful, tailored solutions.  

- Maintain client records and follow up on issue resolution.  

- Proactively analyze client feedback and propose improvement strategies.  

- Actively promote company-organized events or programs for clients.

What We Expect from You

- Prior experience in customer service or sales is preferred.  

- Excellent communication and coordination skills; fluency in Mandarin and dialect is a plus to effectively communicate with Mandarin-speaking clients.

- Patience and attention to detail in addressing client needs.  

- Strong analytical and problem-solving abilities.  

- A confident, proactive, and determined personality.

What We Offer

- Comprehensive professional training.  

- Competitive compensation package, including bonuses and performance-based incentives.  

- Flexible working hours.  

- Opportunities for career advancement and skill development.  

- Overseas travel rewards.

Requirements for Applicants

- Applicants must hold valid Singapore residency status (PR/Citizen).

Key Responsibilities: -

• Account Management:
• Support the end-to-end management of assigned key accounts, including sales planning, forecasting, execution across all touchpoints.
• To be the point of contact for key customers

• To be trained on all customer related online portals

• Customer Relationship Building:

• Develop and maintain strong relationships with key buyers, category manager / business units and all key suppliers

• Support development and implementation of business plans, and category reviews to drive account growth.

• Cross-Functional Collaboration:

• Analyse scheduling and forecast data for internal review across all relevant departments including sales, planning, process engineering and quality assurance
• Coordinate closely with internal departments to deliver seamless service and ensure successful executions of key initiatives.

• Proactively manage  issues related to order fulfilment, internal coordination and ensure timely resolutions.

• Performance Monitoring & Reporting:

• Monitor sales, delivery and quality performance, prepare monthly business reviews, and recommend actionable insights to optimize growth
• Stay updated with industry trends, competitors' activities, and customer insights to identify growth opportunities

Requirements:

·    Bachelor's Degree in Business, Marketing, or related field.

·    Minimum 2-3 years of relevant experience in FMCG, preferably in account management or sales support roles.

·    Strong analytical, communication, and interpersonal skills.

·    High attention to detail with good organizational skills.

·    Proficient in MS Excel and PowerPoint

·    Able to work in a fast-paced environment and manage multiple priorities.

·    Proactive, resourceful, and results-oriented mindset.