47 Crm Software jobs in Singapore

Responsibilities:

• Work closely with the Sales & Marketing Manager and Director to grow the business.
• Source and identify new sales opportunities in Singapore and Malaysia through cold calling, email outreach, and client meetings.
• Conduct product presentations and software demonstrations to potential clients.
• Prepare and present quotations, proposals, and follow-up communications.
• Build and manage long-term relationships with new and existing customers.
• Participate in local and international trade shows and exhibitions to promote the company’s products.
• Perform any other ad-hoc duties as assigned.

Requirements:

• GCE ‘O’ Level, Diploma, or equivalent qualification.
• Minimum 1 year of relevant sales experience, preferably in B2B or solution-based selling.
• Strong written and verbal communication skills, bilingual in English and Mandarin to liaise with Mandarin-speaking clients.
• Sales-driven, self-motivated, and able to work independently with a positive mindset.
• Willing to travel occasionally for short business trips.
• Candidates with beauty industry or software sales experience will have an added advantage.
• 5-day work week.

Why Join Us:

• Dynamic and collaborative work environment.
• Opportunity to represent an established market leader in beauty POS and CRM software.
• Attractive performance-based incentives.

If this sounds like you, send us your updated resume (MS Word or PDF) via “Apply Now” — we’d love to hear from you!

Job Scope

• Provide course consultation to prospective customers
• Attend to walk-ins and telephone enquiries
• Process and administer new student’s enrolment
• Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
• Centre operations
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
• Handle admin duties such as: daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System & CRM
• Work with Marketing team on A&P plans

• Candidate must possess at least a Diploma / Bachelor's Degree / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
• At least 1 - 2 year(s) of working experience in the related field is required for this position.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
• Proficient in MS office applications
• Able to work on weekends & two weekday evenings that in line with centre's operating hours

• Thomson
• Punggol
• Sengkang
• Serangoon

We regret that only shortlisted applicants will be notified.

Join to apply for the Customer Relationship Consultant role at StarHub .

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This role is based in Malaysia.

1. Handle Sales, Salvage & Termination hotline inquiries, promote our products and services, and provide prompt and professional responses to customer questions to close sales and build strong customer relationships over the phone.
2. Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
3. Provide accurate product information, pricing, and solutions to meet customer needs.
4. Proactively perform upselling and cross-selling of additional StarHub services.
5. Maintain accurate customer records in the CRM system, ensuring all interactions are documented.

1. Conduct outbound sales calls to potential and existing customers to promote telecommunication products and services (e.g., internet, mobile plans, or bundled packages).
2. Identify customer needs and provide tailored solutions that meet their requirements.
3. Proactively perform upselling and cross-selling of additional telecommunication services.
4. Follow up on leads generated through marketing campaigns, referrals, or inquiries.
5. Achieve or exceed individual and team daily, weekly, and monthly sales targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard.

• Proven experience in telesales, customer service, or a related role (telecommunication industry experience is a plus).
• Strong verbal communication and active listening skills.
• Ability to handle high call volumes while maintaining quality and professionalism.
• Goal-oriented mindset with the ability to handle objections and close deals effectively.
• Excellent problem-solving skills and a customer-first mindset.
• Highly motivated and sales-driven individual who is also an excellent team player.
• Proficient in using CRM systems, telecommunication tools, and Microsoft Office applications.

Entry level

Full-time

Other

Telecommunications

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• Customer Advisor
• Customer Experience Specialist (Interaction Centre)
• Senior Guest Experience Officer (Contact Centre)
• Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG
• Principal Customer Success Manager, Global Clients
• Customer Service (Contact Centre) | Bank | Contract up to $3800
• Customer Service Officer (Government/ 5 Days)

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Job Description

• Coordinate and facilitate class operations
• Oversee daily centre operations.
• Handle walk-in visitors and telephone enquiries professionally.
• Provide course consultation to prospective customers.
• Address and resolve customer feedback and complaints promptly.
• Liaise with customers and teachers regarding parents' feedback and students' progress in both English and Chinese languages .
• Manage administrative tasks including enrolment, fee collection, preparation of class materials, and scheduling.

Job Requirements

• Strong planning and organizational skills.
• Ability to multitask effectively and manage competing priorities.
• Good interpersonal and communication skills.
• Proficient in MS Office applications.
• Bilingual in English and Chinese with effective communication in both languages.
• Willing to work on weekends and weekday evenings in line with centre's operating hours.

Experience and Education

• Minimum Diploma/ Bachelor's Degree/ Post Graduate Diploma (In the field of Business Studies/ Marketing/ Business Administration/ Mass Communications)
• At least 1 - 2 years of working experience in the related field

We are seeking a passionate and customer-focused individual to join our team as a Customer Relationship Manager. Located in the heart of the city near Chinatown, we welcome a diverse mix of regular patrons and international tourists.

Job Description & Responsibilities:

• Build and manage strong customer relationships, ensuring service standards are met for both regular and new customers.

• Serve as the key liaison for Japanese-speaking customers (approx. 30% of our client base) and international tourists, requiring effective communication in Japanese, English, and other common languages.

• Resolve customer concerns and feedback promptly, ensuring high levels of satisfaction and retention.

• Coordinate with internal teams to improve customer service processes and operational efficiency.

• Provide reports on customer engagement, service performance, and areas for improvement.

• Support marketing initiatives, loyalty programs, and events targeted at local and international customers.

Requirements:

• Diploma/Degree in Business, Hospitality, or related field.

• Strong interpersonal and communication skills.

• Proficiency in an additional foreign language, such as Japanese/Korean/Italian/French, will be advantageous given the customer demographics

• Minimim 4 year prior experience in customer service or hospitality industry preferred.

• Willing to work on weekends and public holidays

Key Responsibilities

• Develop and Execute Strategies: Create and implement both sales and marketing plans to promote products/services and achieve business objectives.
• Lead Generation and Conversion: Identify potential customers, generate leads, and follow up on them to convert them into sales opportunities.
• Content and Material Creation: Assist in creating marketing materials, sales proposals, and digital/print advertisements.
• Market Research and Analysis: Conduct market research, analyze consumer behavior and market trends, and monitor competitors' activities.
• Performance Tracking: Track and analyze key performance indicators (KPIs) for marketing and sales activities, and prepare reports on these metrics.
• Customer Relationship Management: Develop and maintain relationships with clients, and manage customer service inquiries or issues.
• Collaboration: Work closely with sales and marketing teams to ensure strategies are aligned and to coordinate promotional events.
• Social Media Management: Manage social media accounts and online presence to increase brand awareness.

Key Skills & Qualifications

• Communication: Excellent written and verbal communication skills for presenting ideas and interacting with clients and colleagues.
• Analytical Skills: Strong ability to analyze market data, sales metrics, and consumer behavior.
• Technical Skills: Experience with Customer Relationship Management (CRM) software like Salesforce or HubSpot.
• Organizational Skills: Ability to manage multiple tasks, maintain accurate records, and meet deadlines.
• Teamwork: Ability to work effectively in a collaborative team environment.
• Problem-Solving: Good problem-solving skills to address customer issues and find solutions.
• Customer Service: Strong customer service skills to build and maintain client relationships.

Coordinating auditor schedules and managing client requests and updates to auditor schedules.

SPECIFIC RESPONSIBILITIES

1. Scheduling

2. Identify jobs due for surveillance and ensure all jobs are scheduled and invoiced.

3. Raise and obtain approval for concession, suspension and withdrawal of certification where required
4. Coordinate with Technical Experts/Subcontractors and manage related documentation and approvals, including payment arrangements.
5. Schedule auditor assignments for initial audits, surveillance, renewals, and training sessions.
6. Collaborate with clients for the submission of Quality Manuals/Quality Plans (if off-site).
7. Arrange access passes for jobs on Jurong Island.
8. Send job confirmations to clients for initial, renewal, and surveillance audits.
9. Organize ferry tickets, visa and transport to Batam/Bintan and Malaysia (if required).

10. Coordinate with affiliates for international audit jobs.

11. Auditor Schedule Update

12. Update allocated auditor information on CertIQ.

13. Maintain timely updates of auditor schedules on CertIQ.

14. Record changes in contact information or addresses on CertIQ.

15. Monthly Reporting

16. Provide comments on overdue schedules, concessions, and suspension reports.

17. Update surveillance figures on CertIQ and relevant folders

Requirements:

• Min Diploma in Management or related fields
• Min 3 years of administration duties
• Proficient in MS Office, especially Excel
• Ability to work independently.
• Excellent customer service skills.
• Hardworking, detail-oriented, and meticulous.
• Strong communication, negotiation, and interpersonal skills.
• Proficient administrative skills.
• Capability to produce timely and accurate monthly reports.

Customer Relationship Officer

Working hours: 0930 to 1800 Monday to Friday, 1 hour meal break / 1030 to 1500 Saturday

Work Location: Ang Mo Kio /Kovan

Job description / Primary Responsibilities

• Handle inbound enquiries from customers on banking products and services within SLA.
• Ensure all calls are handled within the agreed Service Quality such as product knowledge and service delivery
• Process waivers within SLA
• Compliance and regulatory
• Understand the issue that customer is facing and provide professional assistance promptly.
• Other CS comms such as email, social media, service recovery due to exigencies events, if any.
• Offer accurate advice and up to date product information during the call. Ensure follow ups are done timely.
• Probe the reason for late payment submit the justification to the respective unit for reversal or escalate to manager to review the waiver request.
• Ensure all courses on compliance and regulatory are completed timely.

Requirements

• Banking and/or Contact Centre experience will be an added advantage
• Good interpersonal and communication skills
• Both individual and team player
• Ability to multi-task effectively

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. Reg No: R Lok Ding Hann)

Job description:

• Customer - service function in the Chinese language centre:

• Provide course consultation to prospective customers

• Convert enquiry to enrolment
• Support existing customers
• Review and improve in customers' service quality and satisfaction
• Work with Marketing team on data collection and analytics

• Liaise with teachers and parents pertaining to feedbacks / students' progress

• Handle operational duties such as:

• Review workflow and processes

• Coordinate and facilitate classes
• Assess and manage Student Management System

• Process student's enrolment

• Ability to speak both English and Chinese language is required

Job Types: Full-time, Permanent

Benefits:

• Dental insurance
• Employee assistance programme
• Employee discount
• Health insurance
• Parental leave
• Professional development

Schedule:

• Weekend availability

Supplemental Pay:

• Attendance bonus
• Commission pay
• Performance bonus
• Retention bonus