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A CRM is responsible for building and maintaining strong relationships with clients and customers with a primary focus on supporting Sales in bringing customers into our business and once onboarded, strive to make it effortless for the customers to do business with Colt as well as enhancing customer satisfaction, retention, and loyalty. Customer Relationship Managers ensure customer needs are met and they have a positive and rewarding experience with the organization.

Role Responsibilities

• Assist Sales team in sales related admin tasks.
• Prepare standard price quotations to customers, work on internal supporting tools to manage customer data base and services.
• Process orders, changes and churn requests.
• Work closely with internal supporting teams to follow up on order process and service delivery status to update Sales as well Customers.
• Check and verify information by accessing various internal system tools.
• Address billing issues and account receivables by coordinating with the finance team and the customers
• Provide support at sales related customer events.
• Prepare and maintain accurate report
• May need to join customer meeting when necessary.

Skills & Experience

• 3+ years experience in handling customer call/e-mails for complaints and inquiries
• Fluent in English, strong communication skills, both written and verbal and excellent active listening skills
• Experience working in sales support or customer support
• Basic knowledge of IT services
• Working knowledge on Microsoft Office (Excel / Word /PowerPoint)
• Coordination skills, ability to listen and collect information
• Adaptability and a team player

Other Preferences

• Responsible attitude with customer-oriented mind-set
• Experience or knowledge in Telecom industry is a plus
• Business level Mandarin is preferable
• Proactive, independent and with can-do attitude.
• Quick learner

What We Offer You

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most Recently We Have

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages .

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

Job Segment: Telecom, Telecommunications, Work from Home, Manager, CRM, Technology, Contract, Management

Job Descriptions

Handle Customer Services functions such as:

·Attend to customers’ enquiries and feedback

·Provide professional course advice and solutions to customers (walk-in/over the phone)

·Process student registration and fee collection

·Plan and work with the team to achieve the centre’s growth

·Conduct after-sales support to customers

·Prepare class schedule and attendance list

·Manage wait list and new class availability

·Generate growth report for management

·Maintain the customers’ database

·Work with the Marketing team on data collection and analysis

Handle Operational duties such as:

·Coordinate and facilitate classes to ensure the smooth running of all classes

·Assess, utilize, and manage the Student Management System

·Source for third-party suppliers and negotiate quotations

·Work with colleagues for the housekeeping of the centre

·Documentation, word processing, and filing

·Event and promotion management, if any

·Assist in the replacement of a lesson/teacher if required

·Miscellaneous administrative function, if any

·Liaise with teachers on feedback/students’ progress

Specific Requirements

·Candidate must possess at least a Diploma and above

·From 0 – 3 year(s) and above of working experience in the related field.

·Good Interpersonal skills & Team Player

·Candidates must be effectively bilingual in English & Mandarin (both written and spoken)

·Ability to work on weekends and public holidays

Responsibilities:

• Understand customers' needs and provide 1st call resolutions. Solicit customer feedback, identify problem trends and recommend improvement actions.

• Handle inbound enquiries from customers on banking products and services within SLA.

• Include fulfilling OMNI channel work place to include other CS comms such as email, social media, service recovery due to exigencies events (if any).

• Ensure all calls are handled within the agreed Service Quality such as Product knowledge and service delivery.

• Process waivers within the SLA.

• Compliance and regulatory

Requirements:

• Diploma in a related field preferably (Banking, Business, Finance and related fields) with less than 3 years of Contact Centre experience preferred.

• Strong analytical and implementation skills, demonstrated ability to effectively manage multiple tasks and drive change across a complex organization and multiple stakeholders.

• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

• Ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situations

Please note only shortlisted candidates will be notified.

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This role is based in Malaysia.

1. Handle Sales, Salvage & Termination hotline inquiries, promote our products and services, and provide prompt and professional responses to customer questions to close sales and build strong customer relationships over the phone.
2. Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
3. Provide accurate product information, pricing, and solutions to meet customer needs.
4. Proactively perform upselling and cross-selling of additional StarHub services.
5. Maintain accurate customer records in the CRM system, ensuring all interactions are documented.

1. Conduct outbound sales calls to potential and existing customers to promote telecommunication products and services (e.g., internet, mobile plans, or bundled packages).
2. Identify customer needs and provide tailored solutions that meet their requirements.
3. Proactively perform upselling and cross-selling of additional telecommunication services.
4. Follow up on leads generated through marketing campaigns, referrals, or inquiries.
5. Achieve or exceed individual and team daily, weekly, and monthly sales targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard.

• Proven experience in telesales, customer service, or a related role (telecommunication industry experience is a plus).
• Strong verbal communication and active listening skills.
• Ability to handle high call volumes while maintaining quality and professionalism.
• Goal-oriented mindset with the ability to handle objections and close deals effectively.
• Excellent problem-solving skills and a customer-first mindset.
• Highly motivated and sales-driven individual who is also an excellent team player.
• Proficient in using CRM systems, telecommunication tools, and Microsoft Office applications.

Entry level

Full-time

Other

Telecommunications

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**Job Description:**

As a key member of our team, you will be responsible for building and maintaining strong relationships with existing customers through regular visits and effective communication. You will also be expected to stay informed about customer feedback and respond promptly to resolve any issues that may arise.

• Maintain good relationship with existing customers by conducting routine customer visits.
• Stay informed about all customer feedback and promptly respond to resolve issues.
• Visit customers during festive occasions or promotional periods.
• Collaborate with other service departments to assist in coordinating solutions for customer problems.
• Communicate and follow up with customers directly.
• Identify new opportunities, develop new businesses, and maintain existing customers.
• Negotiate and close deals with potential clients.
• Provide weekly sales reports to track progress.
• Perform ad hoc tasks as assigned.

**Required Skills and Qualifications:

• Entry-level candidates are welcomed and training will be provided.
• Class 3 license with car is required.
• Candidates with sales-driven or customer service experience are encouraged to apply.

**Benefits:**

• 5 Days, Office hours.
• B2B Sales & Marketing.
• MNC Company with better career growth.
• West.

Staffking Pte Ltd | Ng Jia Yee (Jacine)
We regret that only shortlisted candidates will be notified.

• Work closely with the Business Development Manager to deliver excellent service to our clients.
• Build and maintain strong relationships with existing clients particularly new clients, to enhance customer satisfaction and strengthen the company's reputation.
• Collaborate with the marketing team to contribute ideas and support new marketing initiatives to grow the business.
• Handle day-to-day customer support activities and respond promptly to customer inquiries, especially during the onboarding process.
• Provide ongoing support and coordination with the operations team to ensure a smooth customer experience.
• Perform any other duties as assigned by the management team from time to time.

• Minimum a Diploma in Business, Finance, Accounting, or a related field.
• Proficient in accurate numerical calculations and basic mathematical skills.
• Bilingual proficiency in English and Mandarin to liaise with Mandarin-speaking associates
• 2 to 3 years of relevant experience in a similar role. Experience in the financial services or related industries will be an advantage.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and effectively present company products.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• ⁠Proactive and able to be independent to perform jobs with minimum supervision.

This role involves managing regular customer relationships, coordinating deliveries and handling customer inquiries. The ideal candidate will have excellent communication skills and be detail-oriented.

• Managing customer accounts and coordinating with external departments for deliveries.
• Handling customer inquiries and processing sales, purchase, and delivery orders.

The successful candidate will possess excellent communication skills and be task-driven, ensuring timely completion of tasks.

• Excellent communication skills.
• Detail-oriented and task-driven.

• Opportunity to develop strong customer relationships.
• Chance to work in a dynamic environment.