5,479 Customer Centric Approach jobs in Singapore

We are looking for a Customer Experience (CX) Designer on a 1-year renewable contract to shape seamless, user-centred experiences across digital and physical touchpoints. You'll go beyond workflow design — applying your UX skills in research, facilitation, and problem-solving to ensure every journey is intuitive, consistent, and meaningful.

Key Responsibilities

• Map and improve end-to-end customer and employee journeys using service blueprints and workflow design.
• Conduct user research, interviews, and co-creation workshops , translating insights into actionable design solutions.
• Prototype, test, and refine experiences across channels.
• Collaborate with cross-functional teams to deliver scalable, human-centred solutions.
• Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.

Qualifications

• 2+ years' experience in CX, UX, or service design.
• Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation).
• Strong UX skillset — able to break down complex processes into clear, simple journeys.
• A people-oriented designer, comfortable working with stakeholders and end-users.
• Team player with the adaptability to balance individual strengths with team support.

Interview Process

• Assignment submission is required to be considered for interview.
• Shortlisted candidates will attend a 60-minute interview :

30 mins : General interview with the hiring team.

30 mins : Technical showcase of your assignment.

We're looking for a Customer Experience & Automation Analyst who thrives at the intersection of customer support, technology, and data analytics.

In this role, you'll be the driving force behind our Zendesk optimization, automation (RPA) initiatives, and data-driven decision making — all while working on exciting innovations like Chatbots and Voicebots.

Start in Oct, 6 months contract (Maternity Cover)

Mon- Fri: 8.30am – 6.00pm

West, 1 min walk near MRT

Key Responsibilities:

• Manage and enhance Zendesk accounts, workflows, and license usage to ensure optimal performance.

• Create and maintain custom SQL (BigQuery) dashboards and queries to monitor operations.

• Serve as the Subject Matter Expert (SME) for Zendesk workflows and automations.

• Co-develop and support Robotic Process Automation (RPA) to streamline CS processes.

• Lead cutting-edge innovation projects including Chatbots, Voicebots, and workflow automation .

• Prepare monthly performance and operational reports to support strategic decisions.

• Perform data analysis and reporting to guide customer service improvements.

• Manage and troubleshoot webforms in collaboration with developers.

• Ensure accurate reporting and system functionality for new implementation

Requirements:

• Min. Degree required.

• Proven experience in data analysis, system maintenance, and dashboard creation.

• Strong expertise in SQL (BigQuery preferred) and solid understanding of RPA workflows

• Familiarity with Zendesk or other customer service platforms

• Experience in end-to-end User Acceptance Testing (UAT)

Click APPLY with your resume

We regret to inform that only shortlisted candidates will be notified

Lavia Tay (R

RecruitFirst Pte Ltd (E.A.13C6342)

At The Nuggets Academy, we don't just teach, we transform lives. We're on a mission to help every child thrive, especially those who've been left behind by traditional systems. Our team is growing fast, and we're looking for a Customer Experience & Sales Executive to be the warm, trusted voice for our parents.

This isn't your average front desk or admin role.

This is a relationship role.

A trust-building role.

A make-a-mum-breathe-a-sigh-of-relief kind of role.

• Be the first line of care: Answer WhatsApp, emails, and calls from parents with empathy and clarity
• Guide parents: Recommend the right programme for their child (we'll train you in our curriculum and coaching system)
• Follow up with leads and walk-ins: You'll help them feel safe, seen, and supported—not hard-sold
• Coordinate class placements, trial bookings, and onboarding logistics
• Track weekly CS & sales metrics (we'll show you how—don't worry if you've never done this)
• Spot gaps, suggest improvements, and help us raise the bar for parent experience

• You love talking to people and making them feel at ease
• You've got a service heart but you're not afraid to close a sale (you want families to join us)
• You're the type who follows up without being chased
• You can write with warmth and professionalism
• You're organised, responsive, and not scared of Google Sheets or CRMs
• You have experience in either customer service or sales (education background is a bonus)

• A mission-led team that values heart, growth, and high standards
• Real career progression (we're growing fast—so will you)
• Work that makes a real impact on families
• Beautiful centre in Hougang with a friendly team

• 5-day work week, including one weekend
• Weekdays 12pm - 9pm, Weekends 830am - 6pm
• Full-time role, on-site in Hougang
• Salary range: commensurates with experience

Send us an email telling us:

1. Why you'd love to join The Nuggets Academy
2. One experience you've had giving great customer service or helping someone solve a problem
3. Your CV or LinkedIn link

We don't care if you've worked in a tuition centre, hotel, gym, or tech startup—as long as you care deeply about people and are ready to grow with us.

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We're looking for a people-focused Customer Experience Associate to enhance the overall customer journey and ensure every interaction leaves a positive impression.

Responsibilities

• Welcome and engage customers through various channels (in-person, phone, online)
• Gather feedback and suggest improvements to enhance service quality
• Assist in resolving customer concerns with empathy and efficiency
• Support loyalty programs and engagement campaigns
• Collaborate with teams to improve processes and customer touchpoints

Requirements

• Diploma/Degree in Business, Marketing or related field
• Strong interpersonal and listening skills
• Problem-solving mindset with a customer-first attitude
• Organised, adaptable and able to work in fast-paced environments
• Prior customer service or retail experience is advantageous

Benefits

• Training on service excellence and communication skills
• Opportunities for promotion into supervisory roles
• Fun, dynamic team with supportive leaders
• Incentives for outstanding service performance

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2, $3,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

About the role

This is an exciting opportunity to join my client's team as a Customer Experience Manager (Online Travel Agency, Up to $8k, Team Builder). This is a full-time role that is hybrid. As the Customer Experience Manager, you will play a key role in driving exceptional customer service and building a high-performing team to support the company's online travel agency business.

What you'll be doing

• Manage a team of customer service representatives, providing leadership, coaching and development to ensure they deliver excellent customer experiences
• Monitor and analyse customer feedback and data to identify areas for improvement and implement strategies to enhance the customer journey
• Collaborate with cross-functional teams to design and implement customer-centric initiatives and process improvements
• Develop and implement training programs to upskill the team and foster a culture of continuous learning and development
• Establish and monitor key performance indicators to track the team's productivity, efficiency and customer satisfaction
• Provide regular reports and recommendations to senior management on the customer experience and department performance

What we're looking for

• Significant experience (5+ years) in a customer service management or customer experience leadership role, preferably within the online travel industry
• Proven track record of building, managing and developing high-performing teams to deliver exceptional customer service
• Strong analytical and problem-solving skills to interpret customer data and drive continuous improvement
• Excellent communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels
• Proficient in using customer relationship management (CRM) systems and data analysis tools
• Passion for delivering outstanding customer experiences and a commitment to continuous learning and development

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Winston Soh Harn Jun

EA Personnel Reg No: R

Highlights:

• Start-up/ Setup experiences
• Travel experiences
• GDS systems (Amadeus, Sabre, or Travelport)
• Remote and needs of travel

Responsbilities

• Lead and mentor the customer service team across channels (email, chat, phone, social)
• Develop and optimize support workflows, tools, and KPIs
• Handle escalations with professionalism and empathy
• Collaborate with product and operations teams to resolve issues and improve user experience
• Analyze customer feedback to identify trends and drive improvements
• Recruit, onboard, and train new team members
• Champion a customer-first culture across the company

Requirement

• Minimum 5+ years of leadership experience in customer management within the travel industry.
• Proven hands-on experience with both OTAs (Expedia, , etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).
• Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.
• Demonstrated success in managing end-to-end customer service operations.
• Experience in training, coaching, and developing teams.

HOW TO APPLY:

Interested applicants, please send your latest resume to or click on "Apply Now" and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason of leaving

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ng Hui Shan Kelly Reine

EA Personnel Reg No: R

Key Responsibilities

Leadership & Team Development

• Build, lead, and mentor a high-performing customer experience team.
• Create training frameworks to ensure consistent, premium-level service delivery.
• Foster a customer-first culture across the organization.

Customer Experience Transformation

• Redesign service processes to deliver concierge-level support.
• Manage the full customer lifecycle—from inquiry to booking, trip execution, and post-travel care.
• Implement feedback systems (NPS, CSAT) to measure and enhance satisfaction.

Travel Operations Expertise

• Oversee complex travel arrangements, including flights, hotels, and ground services.
• Leverage knowledge of airline GDS systems (Amadeus, Sabre, Travelport) for ticketing, fares, and distribution.
• Optimize OTA and TMC partnerships to enhance customer offerings.

Technology & Innovation

• Deploy and optimize CRM and support platforms (Salesforce, Zendesk, HubSpot).
• Integrate digital tools to automate workflows while maintaining a human touch.
• Explore opportunities to enhance member engagement using Web3, blockchain, or NFT-enabled solutions.

Requirements

• Minimum 5+ years of leadership experience in customer management within the travel industry.
• Proven hands-on experience with both OTAs (Expedia, , etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).
• Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.
• Demonstrated success in managing end-to-end customer service operations.
• Experience in training, coaching, and developing teams.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chuah Siew Ping

EA Personnel Reg No: R

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You'll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members' issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.

Who are we looking for?

• Candidate must possess at least a GCE 'N' levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Additional Information:

• Working Location: Bedok
• Working Hours: Rotational Shift from 8am to 8pm (5 days per week including weekend and public holidays; 44 hours per week)
• 9 weeks training and required to pass certification
• Salary Package: Basic Salary + Monthly Incentive + Shift Allowance
• Commencement Date: 10 Nov 2025

*Only shortlisted candidate will be notified

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.