4,377 Customer Centric Approach jobs in Singapore

The successful incumbent will be part of the Inflight Entertainment and Connectivity Department within Customer Experience Division.

• Liaison with Content Service Provider (CSP) and preparation of materials/data to facilitate the monthly content curation activities for the IFE media team.
• Maintenance of KrisWorld Digital platform and content.
• Collation of data related to IFE content CSAT to facilitate the data analysis by the IFE media team.
• Support IFE product development innovation activities, including supporting the testing of new IFE products (e.g. testing of IFE GUI changes).
• Research and collation of raw market research/benchmarking data, to facilitate subsequent in-depth analysis by the IFE media team.
• Assist the IFE media team on the launch of content campaigns and publicity.
• Investigate and response to customer feedback from 1Point cases and CCVRs.
• Responsible for the department administration functions e.g. invoice handling, security clearance etc.

• Possess a diploma.
• Has keen interest and appreciation of movies, TV programs and music.
• Has passion for innovation and product ideation/development. Be tech savvy and has interest in keeping up with evolving technology.
• Has interest in learning or has experience in working with data.
• Able to work independently, self-driven, and able to communicate well with various stakeholders.
• Comfortable working with data sets.
• Able to work on the common applications e.g. Excel, Word, PowerPoint etc.
• IT savviness or receptive to digitalisation mindset preferred.

• Entry level

• Full-time

• Other

• Airlines and Aviation

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

HR & Administrative Executive at Aurum Land (Private) Limited/ Core Collective Pte Ltd

Customer Experience Executive

The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members.

About Core Collective:

Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a convenient and cost-effective plug-and-play solution at our three centres of excellence at Anson, Dempsey, and Katong.

Our purpose is to help our residents grow their businesses through comprehensive business support services and outstanding customer experience for their clients at every touchpoint. We expertly manage the mundane but necessary tasks so that our residents can focus on their passions - With us, they are not just renting space; they’re partnering for success.

Who are our residents:

In Core Collective lingo, our customers are called Residents. Personal Trainers, Chiropractors, Pilates instructors, physiotherapists, etc., are a few examples of our residents who comprise the community of health and wellness professionals.

Your impact:

As Core Collective grows we are looking for a Customer Experience Executive to join the team. The CX team is the familiar face that all Residents and Members can look to when they have questions or issues. They are the "knowledge and call center" of the business. It is important that each CX team member knows what is going on in the business in order to give accurate answers or to point Residents or Members in the accurate direction. They are the face of welcome and also the face of discipline.

What You’ll Be Doing:

Customer Service (Residents and Clients):

• Ensure that customer experience excellence is delivered within the business, culture and values
• Front desk duties and shift work, to greet and welcome guests, answering phone calls and perform service calls
• Attend to both residents and clients requests and resolve disputes in a timely manner
• Assist in check ins with residents and clients in a systematic and timely manner
• Assist in touring of space, and promote the brand / company’s services offered
• Be trained with ability to close walk in leads
• Follow through of SOPs at all times

Facilities and Operations:

• Ensuring that center’s facilities and operations are in excellent condition, with SOPs and internal processes being followed
• Ensuring that vendors services are delivered to Core Collective in accordance with SOPs and contracts
• Inventory management

Others:

• Assist in collating data and reporting for tasks assigned
• Perform other job related duties and responsibilities as may be assigned to you from time to time

What you’ll bring to the table:

• 2 years of relevant Customer Service experience (Hospitality background would be an added advantage). Passionate about providing excellent service to our internal and external clients
• Willing to go the extra mile
• Driven to succeed and enjoy problem-solving
• Ability to build and maintain positive relationships with various stakeholders
• Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
• Able to work on weekends and public holidays when needed

Our Vision

In line with our parent company Aurum and WH Group, our shared vision is to Build sustainable businesses that positively impact lives across generations (i.e. Do Well Do Good). We aspire to transform Core Collective from a local fitness & wellness business into leading global fitness, wellness and lifestyle hubs that are centres of excellence and home to a diverse community of top professionals, fostering collaboration for healthier and happier lives.

We achieve our vision by:

• Building fitness and wellness hubs that are centres of excellence in the industry
• Filling our space with the best fitness and wellness professionals
• Providing the best platform and support services to help our professionals grow
• Fostering collaboration across disciplines for healthier and happier lives

Our Core Values

• Show genuine care and compassion for our team, customers, community, company
• Do things because we care and not because we have to
• Proactiveness to help others (team-mates/stakeholders)
• Consistently producing work that wows / impresses / delights your teammates and customers
• Going above and beyond everything that we do
• Exceptional professionalism

Ownership

• Treat it like your own business
• Owning up to your mistakes and actively solving the mistakes
• Deliver on your promises to your teammates and stakeholders
• Do what needs to get done

Integrity

• Always doing the right thing
• Keeping to our word
• Having each other’s back
• Open and effective 2-way communication (both good and bad)
• Treat others fairly with mutual respect

Agility

• Actively seek learning and able to adapt to new situations
• Able to work with people from various backgrounds, cultures and seniority

Salary Range: S$2,300 - S$2,500/month

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Industries: Wellness and Fitness Services

Referrals increase your chances of interviewing at Core Collective by 2x

Get notified about new Customer Executive jobs in Singapore, Singapore .

Yue Hwa Chinese Products (Singapore) is a department store focused on authentic Chinese goods, with a 65-year history and located near Chinatown MRT station.

• Ensure seamless interactions across all customer touchpoints.
• Handle customer inquiries, feedback, and complaints with professionalism and efficiency.
• Resolve customer issues and conflicts promptly, ensuring a positive resolution.
• Work closely with various teams to develop and implement strategies that improve customer satisfaction and loyalty.
• Monitor and analyze customer feedback to identify trends and recommend improvements.
• Maintain accurate records of customer interactions and ensure timely follow-ups.
• Uphold Yue Hwa’s reputation for delivering high-quality service that aligns with our brand values.

• Minimum 4 to 5 years in a customer service or customer experience role, preferably in the hospitality, retail, or service industry.
• Conflict Resolution: Proven ability to manage challenging situations and resolve conflicts effectively.
• Ability to multi-task, fast learner, proactive, reliable, and capable of working both independently and collaboratively as a team
• Bilingual, with strong communication skills to effectively engage a diverse customer base.
• Proficient in both written and spoken English and Chinese (knowledge of Chinese culture and language is an advantage).

• Diploma in Business Administration, Hospitality, or a related field.
• Strong problem-solving and organizational skills with attention to detail.
• Experience managing customer feedback and handling complaints professionally.
• Ability to thrive in a team-oriented environment.
• Able to shifts, weekends, and public holidays.
• Eligibility: Open to Singaporeans and Permanent Residents only.

Join to apply for the Manager, Customer Experience role at Singtel

Be a Part of Something BIG! At Singtel, our customers are central to our business. Gaining insight into their needs, motivations, and how we can better serve them is essential to shaping our business strategy. Customer experience remains a fundamental element of this approach.

We are seeking someone who is passionate about customer experience. This role involves strengthening our ability to capture and reflect the customer’s voice and journey and deliver actionable insights about their experiences with Singtel (and its competitors) across different touchpoints. We’re looking for a curious individual with a strong understanding of, and deep appreciation for, research and data to join our team. You are proactive and assertive, able to think quickly and confidently manage and engage stakeholders on your own. In this role, you’ll have the chance to collaborate with different teams across Singtel. You understand consumers, can appreciate how various methodologies and approaches can be used to extract and distil what is required, and have analytical horsepower and business judgment to identify key insights through various data sources available and can weave a cohesive, compelling story that our audience can easily understand.

• Be instrumental in championing customer-focused strategies. Oversee the design, execution, and management of the NPS program, with the goal of strengthening customer loyalty and satisfaction. Lead efforts to collect, analyze, and address customer feedback, collaborating with other units to improve the overall customer experience
• Spearhead NPS and transactional experience analysis to derive actionable insights, identify crucial trends, and deliver executive-level reporting on NPS trends and business impact
• Lead and manage projects related to customer experience, ensuring timely execution and measurable results
• Manage the end-to-end process for Relational NPS, Customer NPS, and Transactional Experience, from questionnaire design, data analysis, and reporting to the VPs, MDs, and the CEO
• Develop and manage internal CX resources to empower learning and knowledge transfer
• Other admin duties as assigned, such as budgeting, managing inventory of collaterals

• Bachelor’s degree in computing, engineering or relevant fields
• At least 7 years of customer experience management (including NPS and transactional experience) and have managed a small team
• Expert level knowledge and experience in NPS methodologies and global best practices
• Adept in the use of data tools such as Power BI (proficiency in MS Office tools is a must)
• Experience in working with CRM systems
• Storytelling with data
• Proficient in various customer experience research techniques and methodologies, and balance this with agile ways of working
• Have an analytical mind-set with proven ability to structure and synthesize large amounts of data, develop actionable insights, and effectively share them with key stakeholders
• Strong problem-solving and interpersonal skills with the ability to work and interact with different business units, including the ability to manage multiple projects and stakeholders
• Self-starter who is naturally curious, passionate about customer experience, and creative
• Good communication skills, written and spoken, must be at-ease with presenting findings to stakeholders and working with agencies
• Able to work independently and a good team player
• Thrive in a fast-paced and dynamic environment with various business unit stakeholders
• Ability to navigate well in ambiguity

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

• Mid-Senior level

• Full-time

• Other

• Telecommunications

Overview

PRISM+ is Singapore's leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand's mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

Customer Experience Executive — you will be the go-to person for our offshore Customer Service Officers. You will assist the Customer Service Team Leader in managing day-to-day operations of the contact center, provide insights, advice and approvals to technical cases escalated by our customer service officers, and handle complex cases and complaints as a level 2 support staff. This role requires a strong interest in consumer electronic products and keeping up-to-trend with technologies. The main goal is to ensure customer satisfaction and provide a positive experience with our brand.

• Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via emails, live chats and phone calls.
• As the 2nd level support, review escalated cases and provide advice to frontline agents.
• Build sustainable relationships and act as the liaison between the customer service department and various business units (e.g., technical team, operations team).
• Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction.
• Identify emerging product issues and provide insights to the Team Leader early through data collection and attention to detail.
• Audit works submitted by agents to ensure data integrity and accuracy.
• Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes.

• Diploma from a recognised institution
• Previous experience in a contact center (technical support and e-commerce will be an advantage)
• Basic understanding of consumer electronics and smart appliances such as monitors, smart TVs, etc.
• Strong interest in consumer electronics and technology
• Think big — make decisions based on risk assessment and sound judgment
• Self-starter who seeks to improve and is willing to step outside of the comfort zone
• Data-driven — able to generate data, structure it and provide insights

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Health insurance
• Performance bonus
• Annual increment
• Free-flow snacks and Bubble Tea Friday

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Technology, Information and Internet

Referrals increase your chances of interviewing at PRISM+ by 2x.

Get notified about new Customer Executive jobs in Singapore, Singapore.

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At Singtel, our customers are central to our business. Gaining insight into their needs, motivations, and how we can better serve them is essential to shaping our business strategy. Customer experience remains a fundamental element of this approach.

We are seeking someone who is passionate about customer experience. This role involves strengthening our ability to capture and reflect the customer’s voice and journey and deliver actionable insights about their experiences with Singtel (and its competitors) across different touchpoints. We’re looking for a curious individual with a strong understanding of, and deep appreciation for, research and data to join our team.

You are proactive and assertive, able to think quickly and confidently manage and engage stakeholders on your own. In this role, you’ll have the chance to collaborate with different teams across Singtel.

You understand consumers, can appreciate how various methodologies and approaches can be used to extract and distil what is required, and have analytical horsepower and business judgment to identify key insights through various data sources available and can weave a cohesive, compelling story that our audience can easily understand.

• Be instrumental in championing customer-focused strategies. Oversee the design, execution, and management of NPS program, with the goal of strengthening customer loyalty and satisfaction. The Leads efforts to collect, analyze, and address customer feedback, collaborating with other units to improve the overall customer experience
• Spearhead NPS and transactional experience analysis to derive actionable insights, identify crucial trends, and deliver executive-level reporting on NPS trends and business impact
• Lead and manage projects related to customer experience, ensuring timely execution and measurable results
• Manage the end-to-end process for Relational NPS, Customer NPS, and Transactional Experience, from questionnaire design, data analysis, and reporting to the VPs, MDs, and the CEO
• Develop and manage internal CX resources to empower learning and knowledge transfer
• Other admin duties as assigned, such as budgeting, managing inventory of collaterals

• Bachelor’s degree in computing, engineering or relevant fields
• At least 7 years of customer experience management (including NPS and transactional experience) and have managed a small team
• Expert level knowledge and experience in NPS methodologies and global best practices
• Adept in the use of data tools such as Power BI (proficiency in MS Office tools is a must)
• Experience in working with CRM systems
• Storytelling with data
• Proficient in various customer experience research techniques and methodologies, and balance this with agile ways of working
• Have an analytical mind-set with proven ability to structure and synthesize large amounts of data, develop actionable insights, and effectively share them with key stakeholders
• Strong problem-solving and interpersonal skills with the ability to work and interact with different business units, including the ability to manage multiple projects and stakeholders
• Self-starter who is naturally curious, passionate about customer experience, and creative
• Good communication skills, written and spoken, must be at-ease with presenting findings to stakeholders and working with agencies
• Able to work independently and a good team player
• Thrive in a fast-paced and dynamic environment with various business unit stakeholders
• Ability to navigate well in ambiguity

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

This role will report to the Customer Service Team Leader.

As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will assist the Customer Service Team Leader in managing day-to-day operations of the contact center, providing insights, advice, and approvals to technical cases escalated by our customer service officers, and taking over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line.
2. As the 2nd level support, review escalated cases and provide advice to frontline agents.
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction.
5. Identify emerging issues with products and provide insights to Team Leader early through data collection and an 'eye for details.'
6. Audit works submitted by agents to ensure data integrity and accuracy.
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes.

Minimum Requirements:

• Diploma from a recognised institution.
• Fluent, professional English; ability to speak another local language (Tamil, Malay, Chinese) will be favourable.
• Previous experience working in a contact center (technical support and e-commerce will be an advantage).
• Basic understanding of consumer electronics and smart appliances such as monitors, smart TVs, etc.
• Strong interest in consumer electronics and technology.
• Think big - make decisions based on risk assessment and proper judgement.
• Be a self-starter and always seek to improve yourself - dare to step outside of your comfort zone.
• Data driven - you will be required to generate data, structure them and provide insights.

Benefits:

• Annual outpatient benefit (Includes dental and optical benefits).
• Birthday leave.
• Health insurance.
• Performance bonus.
• Annual increment.
• Free flow snacks and Bubble Tea Friday!

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

We are seeking Customer Experience Specialists to join our high-energy call center-based team in Singapore. In this role, you will create memorable experiences for Delta customers by answering their calls in an efficient, courteous and accurate manner or by working on customer reservations and administration of customer travel needs through calculating the cost of the reservation, issuing of tickets and booking alternate flight schedules while meeting all Delta and U.S. Department of Transportation (DOT) compliance requirements.

There are 100,000+ reasons to join Delta—every one of our employees has their own. Some of us want to explore new places. Some are here to explore our own career potential. Some are curious about other cultures, while others want to make a difference where they are. There’s a whole world out there—and another one right here within Delta. Which means that whatever keeps you climbing, you’ll discover it with us. We are looking for motivated individuals to join our growing team!

Please apply via this link:

Summary of responsibilities (not comprehensive of all tasks):

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important.

In this position, you will have to:

• Work 5 days within Monday to Sunday

• Answer calls in an efficient, courteous, and accurate manner

• Assess customer needs

• Offer solutions and additional products

• Interact with a globally diverse group of customers and colleagues

• Build customer relationships and ensure timely response and resolution of issues

• Perform all jobs related to effective customer service to our passengers regarding their flight arrangements with our airline.

• Sell travel related services and promote credit card vendor partner products

• Optimize booking opportunities and promoting member retention and loyalty

• Have a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations

• Able to learn and react quickly

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Opportunities to earn additional monthly performance incentive after completing the six-month probation period

• Industry-leading profit sharing

• A diverse & inclusive culture of People Engagement and an Environment of Open Door Policy

• Comprehensive health & wellness benefits including medical, dental, and life benefits

• Paid training includes instruction, observation, exams and performance measures

• Unlimited flight benefits on Delta & Discounted Fares on Other participating Airlines under the Zonal Employee Discount Program

• Career development programs are available for your long-term career goals

• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

• Embraces diverse people, thinking and styles

• Consistently makes safety and security, of self and others, the priority

• Must be a Singapore citizen or Singapore Permanent Resident

• We are looking for individuals that have an excellent command of spoken and written business level of English

• Computer skills and comfort with navigating software applications, email, instant messaging, and internet searches

• Excellent telephone etiquette, good written and verbal communication skills

• You will be accountable for meeting individual Key Performance Indicator (KPIs) and team goals.

• Must have a flexible schedule as this position will require you to work weekends, holidays

Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook, or other emerging social media platforms.

Compensation and Training:

The starting pay for this position is SGD 3,100 per month. The position is also eligible for performance-based incentives after six months' probationperiod, shift allowances, monthly rewards if the company meets Key Performance Indicators (KPIs), and annual pay increases.

Successful candidates will participate in a comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures.

After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off, likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Swaps will be available after shift bid are finalized to allow flexibility for employees to manager their work schedules.

Employees bid on preferred shifts every 3-4 months. New hires are often awarded AM shifts with midweek days off until they are able to hold different shifts based on seniority. Delta is a 24/7 operation, and we will always have customers that need us.

• Preferred Diploma holders and above and/or have relevant work experience in a contact centre environment

Company Overview

Volt Auto emerges as Singapore's exclusive authorised dealer, focusing on distributing, retailing and offering after-sales services for the newest Electric Vehicles available in the market.

As a fresh face in the industry, we take pride in being one of the few authorised dealerships in Singapore, dedicated to providing exceptional service and quality vehicles to our customers.

Position Overview

Reporting to the Marketing Manager, the Customer Experience Executive will be responsible to manage and enhance our online brand presence and customer engagement. This role is focused on responding to customer reviews, comments, and messages across platforms such as Google Reviews, Facebook, Instagram, and other digital channels.

Responsibilities:

• Manage, monitor, and respond to customer feedback, reviews, comments, and enquiries across all social media platforms, online reviews, and digital channels in a timely and professional manner.

• Collaborate with internal teams (Sales, Service, Aftersales, Marketing) to address and resolve customer concerns, ensuring consistent follow-up and smooth communication.

• Track, document, and report on customer sentiment, common concerns, and feedback trends to identify areas for service improvement.

• Maintain brand-consistent yet personalised response templates and support initiatives that encourage positive engagement and reviews.

• Proactively identify and escalate potential crises or negative sentiment to manage reputational risk.

• Oversee and enhance the in-person customer experience in the showroom and customer lounge, ensuring a welcoming, premium environment.

• Contribute creative ideas for customer engagement strategies, campaigns, and events that strengthen brand loyalty and satisfaction.

Requirements:

• Degree in Communications, Marketing, Business, or related field.

• 2 years of experience in customer service, community management, or social media engagement.

• Excellent written communication skills with strong attention to tone, clarity, and empathy.

• Familiarity with platforms like Google, Facebook, Instagram, and tools such as Meta Business Suite.

• Proactive, organised, and able to manage multiple conversations simultaneously.

• A team player with a customer-first mindset and a passion for delivering great service.

• Possess a valid class 3/3A driving license