3,914 Customer Centric Approach jobs in Singapore

We're looking for a Customer Experience & Automation Analyst who thrives at the intersection of customer support, technology, and data analytics.

In this role, you'll be the driving force behind our Zendesk optimization, automation (RPA) initiatives, and data-driven decision making — all while working on exciting innovations like Chatbots and Voicebots.

Start in Oct, 6 months contract (Maternity Cover)

Mon- Fri: 8.30am – 6.00pm

West, 1 min walk near MRT

Key Responsibilities:

• Manage and enhance Zendesk accounts, workflows, and license usage to ensure optimal performance.

• Create and maintain custom SQL (BigQuery) dashboards and queries to monitor operations.

• Serve as the Subject Matter Expert (SME) for Zendesk workflows and automations.

• Co-develop and support Robotic Process Automation (RPA) to streamline CS processes.

• Lead cutting-edge innovation projects including Chatbots, Voicebots, and workflow automation .

• Prepare monthly performance and operational reports to support strategic decisions.

• Perform data analysis and reporting to guide customer service improvements.

• Manage and troubleshoot webforms in collaboration with developers.

• Ensure accurate reporting and system functionality for new implementation

Requirements:

• Min. Degree required.

• Proven experience in data analysis, system maintenance, and dashboard creation.

• Strong expertise in SQL (BigQuery preferred) and solid understanding of RPA workflows

• Familiarity with Zendesk or other customer service platforms

• Experience in end-to-end User Acceptance Testing (UAT)

Click APPLY with your resume

We regret to inform that only shortlisted candidates will be notified

Lavia Tay (R

RecruitFirst Pte Ltd (E.A.13C6342)

Calling all truly AWESOME people

About Stranger Soccer

Stranger Soccer ) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Role and Responsibilities

The selected candidate(s) will be a key member of a small team working at the company's flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand.

• Serving on the front lines of the customer experience, serving as an "Official Host" of a few football games each week
• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting

The candidate will:

• Gain experience in daily operations of a business
• Gain experience and confidence in presenting and communicating with customers
• Gain experience in what a Singapore brand must consider in efforts to expand internationally
• Gain experience in working with and communicating with multiple stakeholders in an organization

Requirements

Strong written and verbal communication skills

• A can-do attitude
• Interest in football is a BIG PLUS
• Hospitality experience a PLUS

Compensation and Other Details

• Commitment of 3 months up to 12 months
• Compensation of up to $800/month, comprised of a monthly allowance and a completion bonus
• Welcome Kit including $50 in jerseys and merchandise
• 50% staff discount on games + 100 bonus game credits upon completion
• Completion Certificate

To apply, please send resume to

Job Type: Internship

Contract length: 6 months

Pay: 600.00 per month

Work Location: In person

A Singapore government agency driving national initiatives to enhance community well-being through programmes, digital platforms, and public engagement.

About the role:

We're looking for a seasoned leader to head customer insights, experience strategy, and service process improvements for a public sector agency focused on enhancing community well-being.

In this role, you will:

• Lead the collection and analysis of customer data to identify insights and drive actionable improvements.
• Develop and execute a comprehensive CX strategy to ensure consistent, citizen-centric experiences.
• Oversee service design initiatives using human-centred methods to reimagine and enhance customer journeys.
• Manage and mentor a multidisciplinary team, oversee budgets, and drive change management across the organisation.

What we're looking for:

• 8-10 years of experience in customer experience, data analytics, and service transformation.
• Strong skills with analytics tools such as Power BI, survey platforms, and process improvement methodologies.
• Proven leadership and stakeholder management capabilities.
• Passion for creating meaningful impact through data-driven decision-making and collaborative innovation.

Wilson Tay

Direct Line:

EA License No: 91C2918

Personnel Registration Number: R

Calling all truly AWESOME people

About Stranger Soccer

Stranger Soccer ) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Role and Responsibilities

The selected candidate(s) will be a key member of a small team working at the company's flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand. 

• Serving on the front lines of the customer experience, serving as an "Official Host" of a few football games each week

• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting

The candidate will:

• Gain experience in daily operations of a business

• Gain experience and confidence in presenting and communicating with customers

• Gain experience in what a Singapore brand must consider in efforts to expand internationally

• Gain experience in working with and communicating with multiple stakeholders in an organization

• Strong written and verbal communication skills

• A can-do attitude

• Interest in football is a BIG PLUS

• Hospitality experience a PLUS

Compensation and Other Details

• Commitment of 3 months up to 12 months

• Compensation of up to $800/month, comprised of a monthly allowance and a completion bonus

• Welcome Kit including $50 in jerseys and merchandise

• 50% staff discount on games + 100 bonus game credits upon completion

• Completion Certificate

To apply, please send resume to

Job Description:

Airbus Asia Training Centre (AATC) is currently on the search for a Customer Experience Associate or Senior Associate to join our Customer Experience team. This customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training.

Responsibilities:

Front Desk operations

• Provide welcome and check out on the first and last day of training of the pilots
• First line assistance and support to any customers / visitors entering the premises
• Facilitate effectively pilots' requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance)
• Deliver day-to-day operations: basic procurement, first day preparation, administrative tasks, etc
• Contribute actively in continuous improvement of customer experience and launch of new initiative and projects
• Maintain high standards of Customer Experience at any point of time
• Organize in autonomy visits of the training centre for various audiences (customers, students, external guests)

AATC Boutique operations

• Perform opening and closing of the Airbus Asia Training Centre Boutique shop
• Provide assistance for products sales while delivering high range experience to customers
• Support regular stock inventory and orders management following processes in place.
• Organize promotional events to increase boutique sales
• Take initiative on renew boutique products and mode of sales
• Work with marketing department for new boutique campaign

ATR Training Centre Trainees & Instructor support

• Contribute to the trainee care & training support operations for the pilots training at ATR Training Centre.
• Provide assistance and support for the visa application process

Flight Experience

• Support Flight Experience (FE) execution on Facility Tour, Full Flight Simulator preparation and coordination with the marketing team.
• Contingency that working arrangement for FE activities is performed on weekend

Communications and events

• Support company events in coordination with Airbus communications and marketing teams.
• Support organisation and execution of special visits (government, VIP, etc)
• Organise and execute any relevant internal and external events

Business & Operations (BO) Admin

• Support BO department on administrative workload such as monitoring data classification of BO digital folder, induction brief and coordinate internal BO events, HoD visitor request clearance and administrative matters.

Rotating Secondary responsibilities are possible within Customer Experience (ATR Training Centre Lead, Boutique Manager & Front Desk Operations Lead)

Please note that we will hire at Customer Experience Associate or Senior Associate level, depending on overall experience.

Job Requirements:

• Diploma in Business Admin, Aviation, or related
• At least 1 year of relevant experience in a similar customer-facing role
• Excellent communication skills
• Adaptability to different customers, cultures and situations
• Proactive and positive attitude
• A strong team player

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Asia Training Centre Pte. Ltd.

Employment Type:

Permanent

-

Experience Level:

Entry Level

Job Family:

Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

We are seeking Customer Experience Specialists to join our high-energy call center-based team in Singapore. In this role, you will create memorable experiences for Delta customers by answering their calls in an efficient, courteous and accurate manner or by working on customer reservations and administration of customer travel needs through calculating the cost of the reservation, issuing of tickets and booking alternate flight schedules while meeting all Delta and U.S. Department of Transportation (DOT) compliance requirements.

There are 100,000+ reasons to join Delta—every one of our employees has their own. Some of us want to explore new places. Some are here to explore our own career potential. Some are curious about other cultures, while others want to make a difference where they are. There's a whole world out there—and another one right here within Delta. Which means that whatever keeps you climbing, you'll discover it with us. We are looking for motivated individuals to join our growing team

Please apply via this link:

Summary of responsibilities (not comprehensive of all tasks):

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important.

In this position, you will have to:

• Work 5 days within Monday to Sunday
• Answer calls in an efficient, courteous, and accurate manner
• Assess customer needs
• Offer solutions and additional products
• Interact with a globally diverse group of customers and colleagues
• Build customer relationships and ensure timely response and resolution of issues
• Perform all jobs related to effective customer service to our passengers regarding their flight arrangements with our airline.
• Sell travel related services and promote credit card vendor partner products
• Optimize booking opportunities and promoting member retention and loyalty
• Have a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations
• Able to learn and react quickly

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Opportunities to earn additional monthly performance incentive after completing the six-month probation period
• Industry-leading profit sharing
• A diverse & inclusive culture of People Engagement and an Environment of Open Door Policy
• Comprehensive health & wellness benefits including medical, dental, and life benefits
• Paid training includes instruction, observation, exams and performance measures
• Unlimited flight benefits on Delta & Discounted Fares on Other participating Airlines under the Zonal Employee Discount Program
• Career development programs are available for your long-term career goals
• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Must be a Singapore citizen or Singapore Permanent Resident
• We are looking for individuals that have an excellent command of spoken and written business level of English
• Computer skills and comfort with navigating software applications, email, instant messaging, and internet searches
• Excellent telephone etiquette, good written and verbal communication skills
• You will be accountable for meeting individual Key Performance Indicator (KPIs) and team goals.
• Must have a flexible schedule as this position will require you to work weekends, holidays

Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook, or other emerging social media platforms.

Compensation and Training:

The starting pay for this position is SGD 3,100 per month. The position is also eligible for performance-based incentives after six months' probation period, shift allowances, monthly rewards if the company meets Key Performance Indicators (KPIs), and annual pay increases.

Successful candidates will participate in a comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures.

After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off, likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Swaps will be available after shift bid are finalized to allow flexibility for employees to manager their work schedules.

Employees bid on preferred shifts every 3-4 months.  New hires are often awarded AM shifts with midweek days off until they are able to hold different shifts based on seniority.  Delta is a 24/7 operation, and we will always have customers that need us.

• Preferred Diploma holders and above and/or have relevant work experience in a contact centre environment

Company Overview

Volt Auto is Singapore's exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after-sales services, and committed to delivering exceptional vehicles and service as a trusted name in the industry.

Position Overview

Reporting to the Marketing Manager, the Customer Experience Executive will be responsible to manage and enhance our online brand presence and customer engagement. This role is focused on responding to customer reviews, comments, and messages across platforms such as Google Reviews, Facebook, Instagram, and other digital channels.

Responsibilities:

• Manage, monitor, and respond to customer feedback, reviews, comments, and enquiries across all social media platforms, online reviews, and digital channels in a timely and professional manner.
• Collaborate with internal teams (Sales, Service, Aftersales, Marketing) to address and resolve customer concerns, ensuring consistent follow-up and smooth communication.
• Track, document, and report on customer sentiment, common concerns, and feedback trends to identify areas for service improvement.
• Maintain brand-consistent yet personalised response templates and support initiatives that encourage positive engagement and reviews.
• Proactively identify and escalate potential crises or negative sentiment to manage reputational risk.
• Oversee and enhance the in-person customer experience in the showroom and customer lounge, ensuring a welcoming, premium environment.
• Contribute creative ideas for customer engagement strategies, campaigns, and events that strengthen brand loyalty and satisfaction.

Requirements:

• Degree in Communications, Marketing, Business, or related field.
• 2 years of experience in customer service, community management, or social media engagement.
• Excellent written communication skills with strong attention to tone, clarity, and empathy.
• Familiarity with platforms like Google, Facebook, Instagram, and tools such as Meta Business Suite.
• Proactive, organised, and able to manage multiple conversations simultaneously.
• A team player with a customer-first mindset and a passion for delivering great service.
• Possess a valid class 3/3A driving license

Highlights:

• Start-up/ Setup experiences
• Travel experiences
• GDS systems (Amadeus, Sabre, or Travelport)
• Remote and needs of travel

Responsbilities

• Lead and mentor the customer service team across channels (email, chat, phone, social)
• Develop and optimize support workflows, tools, and KPIs
• Handle escalations with professionalism and empathy
• Collaborate with product and operations teams to resolve issues and improve user experience
• Analyze customer feedback to identify trends and drive improvements
• Recruit, onboard, and train new team members
• Champion a customer-first culture across the company

Requirement

• Minimum 5+ years of leadership experience in customer management within the travel industry.
• Proven hands-on experience with both OTAs (Expedia, , etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).
• Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.
• Demonstrated success in managing end-to-end customer service operations.
• Experience in training, coaching, and developing teams.

HOW TO APPLY:

Interested applicants, please send your latest resume to or click on "Apply Now" and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason of leaving

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ng Hui Shan Kelly Reine

EA Personnel Reg No: R

Key Responsibilities

Leadership & Team Development

• Build, lead, and mentor a high-performing customer experience team.
• Create training frameworks to ensure consistent, premium-level service delivery.
• Foster a customer-first culture across the organization.

Customer Experience Transformation

• Redesign service processes to deliver concierge-level support.
• Manage the full customer lifecycle—from inquiry to booking, trip execution, and post-travel care.
• Implement feedback systems (NPS, CSAT) to measure and enhance satisfaction.

Travel Operations Expertise

• Oversee complex travel arrangements, including flights, hotels, and ground services.
• Leverage knowledge of airline GDS systems (Amadeus, Sabre, Travelport) for ticketing, fares, and distribution.
• Optimize OTA and TMC partnerships to enhance customer offerings.

Technology & Innovation

• Deploy and optimize CRM and support platforms (Salesforce, Zendesk, HubSpot).
• Integrate digital tools to automate workflows while maintaining a human touch.
• Explore opportunities to enhance member engagement using Web3, blockchain, or NFT-enabled solutions.

Requirements

• Minimum 5+ years of leadership experience in customer management within the travel industry.
• Proven hands-on experience with both OTAs (Expedia, , etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).
• Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.
• Demonstrated success in managing end-to-end customer service operations.
• Experience in training, coaching, and developing teams.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chuah Siew Ping

EA Personnel Reg No: R