3,549 Customer Centric Approach jobs in Singapore

• Develop strong understanding of the organisation's academic programmes and internal processes
• Act as a key consultant to existing and prospective parents-recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)

• Onsite role based in Singapore
• minimum 3 workday/week

• Remuneration: $2000 - $3000

Key Responsibilities

Are you someone who finds joy in helping others, thrives in an organised environment, and values meaningful interactions? At Design Collection Denmark, we're inviting you to be the face of our Bang & Olufsen Service Centre - a warm, welcoming point of contact where luxury design meets outstanding customer care.

As a Customer Experience & Service Coordinator, you will be supporting customers from the moment they walk in, helping them feel at ease, and making sure their needs are understood and followed through with care. You will coordinate installation appointments, assist with service-related enquiries, and keep our internal processes running smoothly.

This is more than a desk job - it's a role where your reliability, attention to detail, and empathy truly make a difference. And if you are curious to learn more about our Bang & Olufsen products and their technical details, we are here to support your growth.

Main Duties

• Be the first point of contact for walk-in customers - greet them warmly, understand their needs, and offer personalised support.
• Promote a positive, welcoming, and service-oriented atmosphere in the service centre.
• Stay familiar with product basics and service processes, and if you're interested, you will have the opportunity to learn more about the technical aspects of Bang & Olufsen products over time.
• Manage and respond to customer inquiries through WA, email and our ticketing system (Zendesk) to ensure prompt and helpful support.
• Schedule installation and service appointments with precision, ensuring smooth coordination between teams and customers.

Requirements

To do well in this role, you should:

• Have at least 2 years of experience in customer service, admin, or coordination roles.
• Be naturally organised, detail-oriented, and efficient with your time.
• Well-groomed and enjoy creating a pleasant customer experience, especially in face-to-face settings.
• Be confident using computers, email, spreadsheets, and internal systems like Zendesk.
• Communicate clearly and professionally in both writing and conversation.
• Work well both independently and within a supportive team.
• Be fluent in English. Mandarin-speaking is a plus for communicating with Mandarin speaking customer base.

At The Nuggets Academy, we don't just teach, we transform lives. We're on a mission to help every child thrive, especially those who've been left behind by traditional systems. Our team is growing fast, and we're looking for a Customer Experience & Sales Executive to be the warm, trusted voice for our parents.

This isn't your average front desk or admin role.

This is a relationship role.

A trust-building role.

A make-a-mum-breathe-a-sigh-of-relief kind of role.

• Be the first line of care: Answer WhatsApp, emails, and calls from parents with empathy and clarity
• Guide parents: Recommend the right programme for their child (we'll train you in our curriculum and coaching system)
• Follow up with leads and walk-ins: You'll help them feel safe, seen, and supported—not hard-sold
• Coordinate class placements, trial bookings, and onboarding logistics
• Track weekly CS & sales metrics (we'll show you how—don't worry if you've never done this)
• Spot gaps, suggest improvements, and help us raise the bar for parent experience

• You love talking to people and making them feel at ease
• You've got a service heart but you're not afraid to close a sale (you want families to join us)
• You're the type who follows up without being chased
• You can write with warmth and professionalism
• You're organised, responsive, and not scared of Google Sheets or CRMs
• You have experience in either customer service or sales (education background is a bonus)

• A mission-led team that values heart, growth, and high standards
• Real career progression (we're growing fast—so will you)
• Work that makes a real impact on families
• Beautiful centre in Hougang with a friendly team

• 5-day work week, including one weekend
• Weekdays 12pm - 9pm, Weekends 830am - 6pm
• Full-time role, on-site in Hougang
• Salary range: commensurates with experience

Send us an email telling us:

1. Why you'd love to join The Nuggets Academy
2. One experience you've had giving great customer service or helping someone solve a problem
3. Your CV or LinkedIn link

We don't care if you've worked in a tuition centre, hotel, gym, or tech startup—as long as you care deeply about people and are ready to grow with us.

About the Role

We're looking for a proactive and service-oriented Customer Support & Engagement Executive to join our team. In this role, you will be the bridge between our academic programmes and the parents/students we serve—ensuring a positive experience at every touchpoint while contributing to operational excellence and enrolment growth.

You'll collaborate across departments to manage customer interactions, support academic operations, and drive meaningful parent engagement in a fast-paced, education-focused environment.

Key Responsibilities

Customer Engagement & Consultation

• Develop strong understanding of the organisation's academic programmes and internal processes
• Act as a key consultant to existing and prospective parents—recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

Feedback & Relationship Building

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

Enrolment & Lead Generation

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

Operational Support

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

Requirement:

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)

Details

• Onsite role based in Singapore
• minimum 3 workday/week

Weekday: 12-9pm

Weekend: 9-6pm

• Remuneration: $2000 - $3000

The Quality Analyst (Service Desk) is responsible for establishing, monitoring, and maintaining high service quality standards in Service Desks.

1. Assist in establishing Quality Assessment & Balanced Scorecard according to international quality standards and benchmarks.
2. Conduct end-to-end (call & ticket) service quality assessments & calibration for Service Desk (SD).
3. Extract call recordings and tickets for review.
4. Perform compliance & quality checks for calls & corresponding tickets.
5. Produce monthly Quality Assessments/Balanced Scorecard reports for each Service Desk Engineer (SDE) based on their teams.
6. Calibrate assessments with SD Leads for each team.
7. Recommend quality improvements.
8. Provide quality training for SDEs as needed, including training for new hires and ongoing refreshers based on weaknesses identified.
9. Deliver well-structured training sessions with all necessary information and activities.
10. Maintain and update existing training materials; create new documents when required.
11. Create and deliver practical SDE assessments to evaluate skills, tracking scores and reporting to stakeholders.
12. Provide weekly performance reports and share findings with relevant stakeholders.
13. Investigate and provide preliminary findings on customer complaints received by SDEs.
14. Participate in internal, external, and client audits as required.
15. Perform Quality Assessments within agreed timelines.

• Diploma in IT/Business Studies or equivalent.
• Preferably ITIL 4, Process Management, or ISO 2000 certification or knowledge.
• Excellent analytical abilities to understand complex details.
• Passionate about teaching and coaching.

• Technical knowledge of applicable software & tools for Quality Assessments.

Join to apply for the Customer Experience Representative role at Thales

Join to apply for the Customer Experience Representative role at Thales

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Responsibilities:

Customer Management –

• Build/Improve customer intimacy, perceptions & satisfaction level
• Proactively finding solutions to fulfil customers’ orders and for Customers requests/complaints
• Work with Irvine/Orlando Team (Program, Warranty, PSE, CSM & Supply Chain) and Repair Shop to resolve issues
• Update & Upkeep of Customer Profile/Matrix
• Prompt answering to customers’ queries
  
  
  

• Timely generation and update of Distribution (LRU & SRU/PPT) RFQ & PO details in Salesforce/SAP
• Timely generation of quotation via Salesforce/PartEdge/SAP.
• Timely quote approvals to be given to Workshop
• Ensure competitive Quotations are generated
• Follow-up on quotation approvals with customers
• To work with France/Orlando on any pricing and/or warranty issues
  
  
  

• Handle Expedites/AOG situation
• Identify alternative solutions to fulfil customers’ orders to avoid a Miss
• Ensure timely delivery of orders to the customers
• Ensure order backlog level is at targeted level
• Familiarize with contractual obligations for customers on contract with us
• Timely generation of reports to Customers/Program Managers
  
  
  

• Min. “A” level or Diploma
• Candidates without prior experience are also welcome to apply
• Relevant working experience in customer service function in Aerospace Maintenance Repair & Overhaul (MRO) environment would be an advantage
• Knowledge of Microsoft Office applications, especially Excel
• Familiar with SAP would be an advantage
• Excellent written and oral communication skills
  
  
  

• Work Location: Changi North Rise
• Working Days: Monday - Friday
• Company transport provided from designated MRT stations.
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing

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Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

As a Executive, Customer Experience you are the first line of support and engagement for our clients. You will ensure every interaction reflects our commitment to excellent service, guiding customers through onboarding, supporting them post-disbursement, and helping gather actionable insights to enhance their experience. This is an individual contributor role with high exposure to both clients and internal stakeholders.

What you will do:

Client Servicing & Support

• Respond to client inquiries professionally and promptly via live chat, email, and hotline.
• Deliver consistent, high-quality service across all communication channels.
• Guide new clients through onboarding steps, including document collection, KYC, and platform navigation.
• Support post-onboarding activities such as repayment inquiries, status tracking, and general servicing.

Operational Execution

• Manage backend tasks such as account updates, data entry, and ticket tracking in a timely and accurate manner.
• Ensure internal SOPs and CRM records are followed and kept up to date.
• Escalate complex or high-impact issues to the Assistant Manager or relevant team with complete documentation.

Feedback & Engagement

• Proactively reach out to clients for feedback and satisfaction checks post-onboarding or post-resolution.
• Document customer feedback, issues, and common pain points for internal discussion.
• Participate in internal brainstorming to improve customer experience touchpoints.

Collaboration & Learning

• Share client insights and service learnings regularly with the team to improve consistency and responsiveness.
• Work closely with internal teams to support implementation of client-facing enhancements.
• Assist in testing or rolling out new CX tools or service flows when needed.

What we are looking for:

• 1–2 years of experience in customer service, client engagement, or operations.

• Strong verbal and written communication skills, with a customer-first mindset.
• Able to manage multiple priorities with attention to detail in a fast-paced environment.
• Familiarity with service tools (e.g. live chat, email ticketing, CRM) preferred.
• Comfortable with phone communication and able to handle customer inquiries empathetically.
• Team player with a positive attitude and willingness to learn and adapt.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Storieshere

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Direct message the job poster from Core Collective

Customer Experience Executive

The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members.

About Core Collective:

Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a convenient and cost-effective plug-and-play solution at our three centres of excellence at Anson, Dempsey, and Katong.

Our purpose is to help our residents grow their businesses through comprehensive business support services and outstanding customer experience for their clients at every touchpoint. We expertly manage the mundane but necessary tasks so that our residents can focus on their passions - With us, they are not just renting space; they’re partnering for success.

Who are our residents:

In Core Collective lingo, our customers are called Residents. Personal Trainers, Chiropractors, Pilates instructors, physiotherapists, etc., are a few examples of our residents who comprise the community of health and wellness professionals.

Your impact:

As Core Collective grows we are looking for a Customer Experience Executive to join the team.

The CX team is the familiar face that all Residents and Members can look to when they have questions or issues. They are the "knowledge and call center" of the business. It is important that each and every single CX team member knows what is going on in the business in order to give accurate answers or to point Residents or Members in the accurate direction. They are the face of welcome and also the face of discipline.

What You’ll Be Doing:

Customer Service (Residents and Clients):

• Ensure that customer experience excellence is delivered within the business, culture and values
• Front desk duties and shift work, to greet and welcome guests, answering phone calls and perform service calls
• Attend to both residents and clients request and resolve dispute in a timely manner
• Assist in check ins with residents and clients in a systematic and timely manner
• Assist in touring of space, and promote the brand / company’s services offered
• Be trained with ability to close walk in leads
• Follow through of SOPs at all times

Facilities and Operations:

• Ensuring that center’s facilities and operations are in excellent condition, with SOPs and internal processes being followed
• Ensuring that vendors services are delivered to Core collective in accordance with SOPs and contracts
• Inventory management

Others:

• Assist in collating data and and reporting for task assigned
• Perform other job related duties and responsibilities as may be assigned to you from time to time

What you’ll bring to the table:

• 2 years of relevant Customer Service experience (Hospitality background would be an added advantage). Passionate about providing excellent service to our internal and external clients
• Willing to go the extra mile
• Driven to succeed and enjoy problem-solving
• Ability to build and maintain positive relationships with various stakeholders
• Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
• Able to work on weekends and public holidays when needed

Our Vision

In line with our parent company Aurum and WH Group, our shared vision is to Build sustainable businesses that positively impact lives across generations (i.e. Do Well Do Good). We aspire to transform Core Collective from a local fitness & wellness business into leading global fitness, wellness and lifestyle hubs that are centres of excellence and home to a diverse community of top professionals, fostering collaboration for healthier and happier lives.

We achieve our vision by:

• Building fitness and wellness hubs that are centres of excellence in the industry
• Filling our space with the best fitness and wellness professionals
• Providing the best platform and support services to help our professionals grow
• Fostering collaboration across disciplines for healthier and happier lives

Our Core Values

• Show genuine care and compassion for our team, customers, community, company
• Do things because we care and not because we have to
• Proactiveness to help others (team-mates/stakeholders)
• Consistently producing work that wows / impresses / delights your teammates and customers
• Going above and beyond everything that we do
• Exceptional professionalism

Ownership

• Treat it like your own business
• Owning up to your mistakes and actively solving the mistakes
• Deliver on your promises to your teammates and stakeholders
• Do what needs to get done

Integrity

• Always doing the right thing
• Keeping to our word
• Having each other’s back
• Open and effective 2-way communication (both good and bad)
• Treat others fairly with mutual respect

Agility

• Actively seek learning and able to adapt to new situations
• Able to work with people from various backgrounds, cultures and seniority

Salary Range: S$2,300 - S$2,500/month

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Wellness and Fitness Services

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• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
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