10 Interpersonal Skills jobs in Singapore

Job Overview

This role involves providing exceptional customer service through inbound calls, ensuring customer satisfaction and building strong relationships.

• Key Responsibilities:
• Handle inbound calls using a system with headsets
• Answer customer enquiries, provide assistance, and document interactions in the system
• Training will be provided for this role

Requirements:

• Some customer service experience is required
• Tech-savvy individuals who can use Customer Service software are preferred

Sales Engineer | Up to $3.5k | 5 Days | Jurong West

We are seeking a skilled Sales Engineer to join our team.

Company Brief

SPTel - a Joint Venture between ST Engineering and Singapore Power Group to deliver true network diversity and agility for a Smart Nation.

Offering high-value products and innovative services, SPTel plays an important role to enterprises accelerate their digital journey, We aim to improve the way people, places, and things, connect with each other by providing network infrastructure, enabling technologies, and building ecosystems.

With our fibre network topology built alongside the power network cables, SPTel provides a differentiated design and diverse network solution for discerning organizations and mission-critical businesses.

Job Brief

Ensure facilities in Central Offices, Core Network Nodes, Regional Network Nodes, any power substations and commercial leased DC where the company houses our/customer equipment/systems are all in highly healthy condition, properly secured, maintained and serviced to give the optimum performance so that SPTel will deliver to our customers an operational ready network that is at all times meeting budget requirement to achieve highest possible customers satisfaction.

Provide solutioning and engineering support for SPTel SMART Facility product that is purposed fit for the delivery of secured, AI analytically enabled and highly reliable racks in our CII and commercial leased locations.

Responsibilities:

• Lead, manage and be responsible for maintaining facilities in Central Offices, Core Network Nodes, Regional Network Nodes to achieve high reliability, availability, security and operational requirement for various FM systems including AC & DC power equipment, PDU, UPS, Switches, GENSETs, Fire Alarm system, FM200, Air-con units etc

• Lead a team to provide support to all network installation to ensure timely delivery and quality of network in term of the power resource allocation, cable routing plan etc within the facilities for internal and external use and consumption

• Review and execute Access Management Policy for both internal staff and external vendor

• Hold the relationship with our Power Asset provider and be responsible to acquire the necessary Power Asset such as the surplus power substations space answering to the company business need

• Hold the relationship with our Power Asset provider and be responsible for the assess to such asset acquired following the rules agreed.

• Hold relation with commercial leased DC/buildings for facilitating setting up and maintenance of SPTel facilities and networks

• Collaborate with Planning and Operation teams to manage timeliness and accuracy of implementing network and services for internal and external parties

• Manage and plan for space allocation to maximize the usage of floor space in all the facilities

• Evaluate tender proposal for new projects and facilities for new CO, CNN, RNN, Cable Landing stations, Substation used for MEC/IoT, Substation used by other Telco for housing other Telco equipment/systems

• Develop new SOPs and review existing SOPs to ensure continuous service improvement and stability of the M&E systems supporting the internal and external customers

• Negotiate contract with vendor to achieve the best for SPTel

• Engineering support for SMART facility product

• Solutioning support for SMART facility product

• Mentor other junior leaders in the team

• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Degree holder in Electrical Engineering or equivalent

• Minimum 10 years’ experience in ICT including 5 years prior network facilities management or Data Centre facility management

• Minimum 5 years managerial experience

• Extensive technical knowledge of M&E stuff

• Skilled in M&E management systems and fault resolution

• Skilled in physical security management and systems

• Skilled in managing customer and network for the scope stated

• Ability to deliver sustained high performance and high levels of customer satisfaction

• Analytical thinker, Metrics Driven

• Excellent verbal, written and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external organizations

• Strong problem-solving skills, critical thinking, excellent analytical ability

• Ability to communicate both verbally and in writing in a clear and concise manner

• Work well under pressure with differing levels of Management

• Ability to maintain confidential information and communications

• Proficient in data reporting and analysis

As a Server, you will be the face and voice of our brand, ensuring each guest feels welcome and well cared for.

This role is perfect for individuals who enjoy working in a fast-paced environment and have excellent communication skills.

• Greet and engage guests with genuine warmth and attention.
• Manage reservations, walk-ins, and phone inquiries efficiently.
• Coordinate seating and guest flow for smooth operations.
• Recognize returning guests and add a personal touch.
• Work closely with teammates to maintain high service standards.
• Handle feedback professionally and help us improve.
• Step in to assist with front-of-house tasks when needed.

• A competitive compensation package that includes a base salary and opportunities for bonuses, OT, and allowances.
• A comprehensive benefits package that includes free staff meals, F&B and lifestyle discounts, and annual leave to rest and recharge.
• Career progression opportunities in a high-performing team.

The Customer Service Representative plays a vital role in ensuring smooth communication between all stakeholders, maintaining professionalism and empathy at all times.

This role requires a focus on delivering excellent customer service and managing inquiries efficiently, responding promptly to customers' concerns and issues.

• Serve as the primary point of contact for all stakeholders, maintain a courteous, professional, and empathetic demeanor when communicating with customers.
• Respond to customers' inquiries, communicate real-time updates and work alongside operations teams to resolve any issues that may arise.
• Receive and handle complaints or concerns related to customer service, investigate these by coordinating with operations teams and offer timely and effective resolutions where necessary.
• Manage communication during emergency situations such as accidents or breakdowns, informing all stakeholders promptly and clearly.
• Ensure that safety guidelines and protocols are communicated effectively to stakeholders, prioritizing their safety and well-being.
• Coordinate and manage communication during emergency situations (e.g. accidents, severe weather, mechanical breakdowns), providing clear and concise information to all stakeholders.
• Maintain accurate records of all communications, including inquiries, complaints, resolutions and updates, using this data to improve future customer interactions.
• Manage the customer service database to ensure all information is current and accessible, assisting in the preparation of service reports and tracking customer interactions and complaint trends.

• A strong team player with excellent interpersonal skills, able to work effectively independently and as part of a team.
• Proactive, collaborative problem-solver with conflict resolution skills, able to adapt to changing circumstances.
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
• Organizational skills for tracking and managing customer inquiries, resolving issues promptly and efficiently.
• Patience, empathy and the ability to handle complaints professionally, providing a high level of customer satisfaction.
• Tech-savvy individual with the ability to quickly learn and adapt to new technologies, familiar with transportation management systems and CRM recording.
• Familiarity with school transportation safety protocols and regulations, an advantage for this role.
• Possesses a diploma in any field with at least 2 years of working experience in customer service related roles.

This role offers opportunities for personal and professional growth, with a supportive team environment and ongoing training and development.

As a Customer Service Representative, you will be able to develop your communication and problem-solving skills, working with a diverse range of stakeholders and resolving complex issues.

This is an exciting opportunity to join our team and make a positive impact on our customers' experiences.

The successful candidate will have strong interpersonal skills, negotiation skills and the ability to work effectively in a team environment.

• Promoting and selling sanitary products to customers
• Providing excellent customer service and ensuring customer satisfaction

• A sales executive or retail sales associate with relevant trade sales experience and product knowledge.
• A hardworking and team-oriented individual who can work on weekends.

• Negotiable salary based on working experience.

Job Opportunity

We are seeking an experienced and skilled Technical Sales Support Engineer to join our team. As a key member of our sales function, you will play a crucial role in providing technical support to customers, coordinating sales activities, and ensuring seamless delivery of services.

• Provide timely and accurate technical support to customers via phone, email, or on-site visits.
• Coordinate and prepare sales proposals, process orders, and raise requisitions through our ERP system.
• Assist in the development and submission of tender responses, including technical documentation and pricing.
• Deliver both pre-sales and post-sales technical support to customers, ensuring clear communication and customer satisfaction.
• Source and procure spare parts required for projects and service-related tasks.
• Conduct quality control (QC) checks on project deliverables at the workshop and client sites to ensure compliance with specifications.
• Prepare detailed service proposals for a variety of services, including service contracts, ad-hoc services, fixed and portable equipment calibration, repair of portable instruments, and testing & commissioning (T&C) services.
• Perform site visits to conduct technical site surveys, ensuring accurate assessment of on-site conditions and client requirements if required.
• Monitor and manage inventory levels of sales and service-related equipment and spares to ensure optimal stock availability.

• Degree in Electrical & Electronic Engineering, Mechanical Engineering, or equivalent.
• At least 2 years of relevant work experience.
• Possess strong communication and interpersonal skills.
• Able to work independently with minimal supervision.
• Meticulous, self-motivated, positive working attitude and multitasking.

• Close-knit team with a warm and friendly working environment.
• A rewarding and exciting career with great progression and employment benefits.
• Flexible work hours (2-hour shift start/end flexibility).
• AWS and performance bonus provided.

• Communication
• Technical Documentation
• Quality Control
• Dynamics
• Site Survey
• Electrical
• B2B
• Tender Submissions
• Technical Presentations
• CUSTOMER SATISFACTION
• Pricing
• Electrical Engineering
• Quotations
• Commissioning
• Able To Work Independently
• Mechanical Engineering
• Calibration
• Technical Support

Job Opportunity:

We are seeking a highly skilled Customer Service Administrator to join our team.

About the Role:

The successful candidate will be responsible for providing exceptional customer service, handling administrative tasks and supporting our teachers. Key responsibilities include:

• Customer Service:
  • Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
  • Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Administration:
  • Prepare invoices and handles payment collection
  • Prepare debtors listing and send reminders for late payment
  • Maintain petty cash and prepares daily collection report
  • Perform ad-hoc duties assigned by Manager
• Teachers' Support:
  • Support teachers in photocopying and preparing of materials and resources
  • Assist teachers in the dismissal of classes and attendance taking
  • Participate in file checking and results tracking

Requirements:

To be successful in this role, you should possess excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.

Benefits:

This is an excellent opportunity for a motivated and detail-oriented individual to join our team and contribute to the success of our organization.

Contact Information:

Please submit your application, including your resume and a cover letter, to us.

Enhance Communication Skills of Deaf and Hard-of-Hearing Students

This is an exciting opportunity to work with a dedicated team and make a positive impact on the lives of Deaf and Hard-of-Hearing students. As a Speech Language Therapist, you will be responsible for planning and delivering tailored communication interventions to help these students reach their full potential.

The ideal candidate will have a Bachelor's degree in Speech and Language Pathology or Therapy and be registered with the appropriate governing body. You should also have at least two years of clinical experience and strong communication and interpersonal skills. Experience working with children and a willingness to learn Singapore Sign Language are also highly valued.

We offer a supportive environment, flexible work arrangements, competitive salaries, generous leave, and a 5-day work week. If you are passionate about supporting Deaf and Hard-of-Hearing students and want to make a difference, please apply for this rewarding role.

• Key Responsibilities:

• Plan and deliver tailored communication interventions for students with hearing loss, aligned with their Individual Education Plans.

• Conduct speech, language and communication assessments to develop individualised therapy plans for students across MOE pre-school to post-secondary levels.

• Provide direct therapy sessions and consultative support to teachers, parents and other stakeholders to enhance student outcomes.

• Collaborate with school personnel and families to monitor progress, review goals and adjust interventions based on student needs and developments in the field.

• Required Skills and Qualifications:

• A Bachelor's degree in Speech and Language Pathology or Therapy from a recognised university.

• Full registration with AHPC, with at least two years of clinical experience.

• Experience working with children and strong communication and interpersonal skills.

• A heart for serving the Deaf and Hard-of-Hearing.

• A willingness to learn (or proficiency in) Singapore Sign Language (SgSL).

• Benefits:

• Flexible work arrangements.

• Competitive salaries.

• Generous leave.

• 5-day work week.

• Nurturing & supportive environment.

• Rewarding work.