What Jobs are available for Customer Success in Singapore?

Full-time | Singapore | Small startup team

We're a growing SaaS startup building a cloud system for service businesses.

We're now expanding our local team and looking for someone who enjoys working with business owners, helping them succeed using software.

• Guide new customers to set up and start using our platform (training, onboarding, data setup).
• Provide product demos to potential customers (together with BD).
• Support existing customers through chat, WhatsApp.
• Guide customers on how to apply for relevant government digitalization grants (e.g. CTC, EDG, PSG) and prepare quotation documents.
• Collect feedback and help improve our product.
  Identify upsell opportunities and build long-term customer relationships.

• Strong communication skills (English, Mandarin a plus).
• Enjoys solving customer problems and explaining tech in simple ways.
• Able to work independently in a small, fast-moving team.
  Interest in SaaS / business software / small business digitalization.

• Base : SGD 3,000 – 4,000 / month (depending on experience)
• Performance Bonus / Upsell Commission
• Growth Path : can progress to Account Manager / Customer Success Lead

• In-office (Pasir Ris)
• Full-time

As Customer Success, you will play a crucial role in driving our company's growth by identifying and securing new business opportunities. You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions that leverage our software and hardware capabilities.

Responsibilities

• Identify and pursue new sales opportunities through networking, cold calling, and market research.

• Develop and maintain relationships with existing clients to ensure ongoing satisfaction and repeat business.

• Conduct product demonstrations and presentations to prospective clients.

• Collaborate with the technical team to understand and communicate the features and benefits of our products and services.

• Understand project workflow and challenges in order to manage client expectations and communications.

• Prepare and deliver sales quotations, proposals and contracts.

• Achieve and exceed sales targets and KPIs.

• Stay up-to-date with industry trends and competitor activities.

• Provide feedback to the product development team based on client interactions and market demands.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.

• Proven experience in sales, preferably in the technology sector.

• Strong understanding of software development and hardware integration.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong negotiation and closing skills.

• Proficiency in CRM software and Microsoft Office Suite.

• Willingness to travel as needed.

• Competitive salary and commission structure.

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• A dynamic and collaborative work environment.

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Sales support & operation work, manage all documentation and follow up with existing customers and new prospect.
• Able to propose telecommunication solutions to customers.
• Assist in application procedures, Good Communications Skills & provide Good Customer Experience.
• Incentive will be provided for meeting or exceeding sales targets.
• Training will be provided.

• Entry level candidates are welcome to apply
• Good team player with excellent interpersonal and communication skill.

As Customer Success, you will play a crucial role in driving our company's growth by identifying and securing new business opportunities. You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions that leverage our software and hardware capabilities.

Responsibilities

• Identify and pursue new sales opportunities through networking, cold calling, and market research.

• Develop and maintain relationships with existing clients to ensure ongoing satisfaction and repeat business.

• Conduct product demonstrations and presentations to prospective clients.

• Collaborate with the technical team to understand and communicate the features and benefits of our products and services.

• Understand project workflow and challenges in order to manage client expectations and communications.

• Prepare and deliver sales quotations, proposals and contracts.

• Achieve and exceed sales targets and KPIs.

• Stay up-to-date with industry trends and competitor activities.

• Provide feedback to the product development team based on client interactions and market demands.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.

• Proven experience in sales, preferably in the technology sector.

• Strong understanding of software development and hardware integration.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong negotiation and closing skills.

• Proficiency in CRM software and Microsoft Office Suite.

• Willingness to travel as needed.

• Competitive salary and commission structure.

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• A dynamic and collaborative work environment.

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer's business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company's business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor's Degree in any discipline, ideally from an established local Singapore university
• Advantageous to possess relevant internship experience, however, no full-time work experience is necessary
• Good communication skills and comfortable with stakeholder management
• Ability to multi-task, and comfortable handling a large portfolio of customer accounts
• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• Advantageous to possess business acumen, customer focus and financial management skills
• Self-motivated and proactive in resolving issues and identifying new opportunities on the account
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems

Location: Central CBD

Base Pay + Commissions

About the Role

We're on the lookout for enthusiastic fresh graduates to join our team and deliver outstanding customer support. You'll play a key role in ensuring clients enjoy a seamless experience while gaining hands-on exposure to client engagement and business operations.

What You'll Do

• Handle client inquiries through calls, emails and chat
• Support client onboarding and ongoing engagement
• Keep client records updated in internal systems
• Work closely with internal teams to resolve requests efficiently
• Gather and report client feedback to enhance service quality

What We Offer

• Competitive base pay with commission incentives
• Comprehensive training, no prior experience required
• Exposure to client support, operations and business processes
• A collaborative and supportive team environment

Who We're Looking For

• Diploma or Degree holders (Local Polytechnic/University)
• Entry-level candidates welcome, training provided
• Friendly, proactive and willing to learn
• Excellent communication and people skills

Why Join Us?

Kickstart your career in client engagement and business operations. This role provides the perfect foundation to build transferable skills and grow your career in a dynamic, client-facing environment.

• Location: Central CBD
• Base Pay + Commissions

About the Role

We're looking for enthusiastic fresh grads to help provide excellent customer service and ensure clients have a smooth experience. This role is ideal for those eager to gain hands-on experience in client support and business operations.

What You'll Be Doing

• Respond to client inquiries via calls, emails and chat
• Assist with client onboarding and ongoing support
• Maintain accurate client records and update internal systems
• Coordinate with internal teams to resolve client requests
• Help track client feedback and report insights

What We Offer

• Base pay + commission incentives
• Full training provided, no prior experience needed
• Exposure to client support, operations and engagement
• Friendly and supportive team environment

Who We're Looking For

• Local Polytechnic Diploma/Degree qualification
• Entry-level candidates, no prior experience required
• Friendly, proactive and eager to learn
• Strong communication and interpersonal skills

Why Join Us?

This role gives fresh grads a solid introduction to client engagement and business operations, building valuable skills for future career growth.

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3, $4,500.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

Drive Growth. Improve Lives. Deliver Excellence.

Are you passionate about helping customers succeed and building long-lasting relationships?

We're seeking a Customer Success Representative to guide clients through their journey, ensuring they feel supported, empowered, and confident every step of the way.

What You'll Do

• Act as the primary advocate for customers, understanding their goals and challenges
• Proactively engage with clients to provide tailored guidance and solutions
• Build strong, trust-based relationships through consistent communication and follow-up
• Monitor customer health metrics and identify opportunities to enhance satisfaction and retention
• Support onboarding, training and ongoing education initiatives
• Represent the company at customer events and community forums

What You Bring and Gain

• 1–3 years of experience in customer success, account management or client services
• Strong communication and interpersonal skills with a customer-first mindset
• Ability to build rapport quickly and provide empathetic, solution-focused support
• Proactive problem-solving skills and attention to detail
• Self-motivated, organised and adaptable in a fast-paced environment
• Passion for helping customers achieve their goals and maximise value

What You'll Get

• Competitive base salary + performance-based incentives
• Continuous training, mentorship and tools for success
• Clear growth pathways in client consulting, advisory or leadership
• A culture that values authenticity, impact and progress over pressure
• Recognition for both effort and outcomes
• The chance to make a meaningful difference in people's lives—every single day

Build Relationships That Matter

If you're ready to create impactful customer experiences and support growth with care and clarity, apply today and become part of a team committed to connection and success.

Job Types: Full-time, Permanent

Pay: $3, $4,500.00 per month

Benefits:

• Professional development

Work Location: In person