793 Customer Success jobs in Singapore

The Customer Success Specialist position in the Research & Development department requires at least 1 year of experience and is based in Pune (Bavdhan). To be eligible, fluency in English is a must, while knowledge of regional languages is a plus. Excellent communication skills, both verbal and non-verbal, are essential, along with any engineering background, preferably in B.E or electrical engineering. Candidates should have experience in troubleshooting and installation, with freshers also welcomed. Strong problem-solving, management, and leadership skills are required, as well as knowledge or experience in Home Automation & IoT being an added advantage. Basic proficiency in MS Office, particularly Excel & PowerPoint, is necessary. Immediate joiners are preferred.As a Customer Success Specialist, you will be expected to effectively communicate with internal and external senior-level management to understand customer needs. You will be responsible for troubleshooting service calls nationwide over call/video calls and overseeing the installation of Zemote smart products for customers. Diagnosing and resolving technical issues, such as

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of

Join to apply for the Customer Success Specialist role at HokuApps

Join to apply for the Customer Success Specialist role at HokuApps

HokuApps is a Rapid Application Development Platform that enables Digital Transformation for global organizations by leveraging new technology. Our Digital Transformation consulting helps companies improve products and services, enhance customer experience, enter new markets, and increase revenues.

We are looking for fresh graduates who will act as the trusted advisor for our clients by focusing mainly on improving their customer experience and increasing our value proposition for them.

Responsibilities

As an customer success specialist in our team, you will:

• Have a good understanding of the company’s main line of business and placing an emphasis on the upsells that we are offering
• Collaborating closely with the Sales and other cross-functional teams located locally and globally.
• Increasing the value proposition of the client’s existing mobile/web applications
• Building a good relationship with existing and new clients and communicating with them on a regular basis
• Identify avenues to upsell additional services and ensure HokuApps is extended to more teams, offices and markets within the customer organization.
• Being able to pitch upsells to existing and new B2B clients of HokuApps
  
  

• Retention of corporate customers
• App engagement/usage on corporate customer accounts

Roles & Responsibilities

Primary Information & Benefits:

• Basic Salary: Starting from $2,800
• Transportation and Mobile Phone Reimbursement
• Working Hours: Monday – Friday (10am – 7pm)
• Location: Tai Seng
• Training will be provided
• Good Career Progression

Responsibilities:

• Work closely with sales team and support team to provide a smooth customer journey through project management and scheduling
• Prepare and maintain checklists, forms as part of company’s standard operating procedure (S.O.P)
• Able to communicate effectively with customers, helping to evaluate customers’ future needs and recommend best practices
• Other scope for Customer Success Team includes pre-sales site visits and solution consultation and regular visits to our customers
• Assist for on-site equipment setup for POS System and backup for support team

Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology, Hospitality/Tourism/Hotel Management or equivalent
• Candidates who possess relevant qualifications, employment background and suitable skills sets will be a plus
• Candidates with no experience may also apply, and will be considered on individual merits

As a Customer Success Executive, you will play a critical role in the post-sales journey of SME clients. This position is focused on sales fulfillment and customer lifecycle coordination. You will support the sales team in contract preparation, execution, and onboarding coordination, and continue as the main liaison during service delivery to ensure client satisfaction and retention. You will also help manage client records, facilitate communication between clients and service teams, and assist the Head of Operations in daily tasks. You do not directly deliver services, but act as a key coordinator between clients and internal functions.

• Assist the sales team in preparing client contracts and related documentation
• Coordinate with clients to confirm contract details, signatures, and billing information
• Ensure timely contract execution and update internal records accordingly
Initiate the client onboarding process and coordinate internal team handover

• Act as the primary liaison between clients and service delivery teams (e.g., tax, accounting, reporting)
• Track service progress and ensure client inquiries are relayed and resolved efficiently
• Conduct regular client check-ins to collect feedback and assess satisfaction
Support renewal and upsell opportunities in collaboration with the sales team

• Maintain accurate and complete client records in CRM and internal systems
• Track key dates (e.g., contract term, renewal, billing cycles) and follow up as needed
• Assist the Head of Operations in coordination, reporting, and SOP documentation

• Diploma or Degree in Business, Accounting, Customer Service or related field
• 1–3 years of experience in customer success, onboarding, contract administration, or operations
• Good understanding of B2B contract handling and client communication
• Strong coordination, attention to detail, and follow-through ability
• Familiar with CRM tools (e.g., HubSpot) and digital documentation systems
• Proficient in English; Mandarin is a plus to support Chinese-speaking clients
Able to work in a dynamic startup environment and collaborate across teams

• Customer Success Manager / Operations Manager
• Potential to develop into roles in contract operations, service coordination, or client strategy

Job Title:

• Customer Success Expert

About the Role:

Responsibilities: