631 Customer Success jobs in Singapore

Momentum Z is a cybersecurity, data protection, and compliance consultancy dedicated to helping SMEs and enterprises meet regulatory standards and build digital resilience. We specialize in frameworks such as CSA's Cyber Essentials & Trustmark, IMDA's DPTM/DPE, ISO27001, and more.

We are seeking a proactive and empathetic Customer Success Executive to drive smooth client onboarding, manage training, and provide continuous support. You will be the primary touchpoint for clients post-sale, ensuring they are guided, informed, and supported through their certification or cybersecurity journey.

1. Client Onboarding

• Welcome and onboard new clients with a structured orientation plan
• Coordinate kickoff calls with consultants and client stakeholders
• Ensure all required documentation is collected and shared for project commencement

2. Project Support & Coordination

• Monitor progress of each client milestone (audit prep, policy review, etc.)
• Provide weekly status updates and reminders to both internal and client teams
• Escalate issues or blockers to project leads or management

3. Client Enablement

• Assist clients in understanding cybersecurity frameworks and processes
• Schedule and conduct user training, awareness sessions, or demo walkthroughs
• Share educational resources and FAQs to improve client literacy

4. Relationship Management

• Maintain high levels of client satisfaction and engagement throughout the journey
• Serve as the voice of the client in internal discussions
• Gather feedback for continual service improvement

5. Documentation & Reporting

• Maintain accurate CRM records and track client journey stages
• Support documentation for grants or compliance evidence (as needed)
• Prepare internal reports on onboarding metrics and client health

Bonus Skills / Experience

• 2–5 years in client-facing roles
• Exposure to cybersecurity or compliance
• Excellent communication skills
• Knowledge of CSA/IMDA/ISO frameworks
• Detail-oriented, organized
• Familiarity with grant processes (EDG, NCSS)
• Empathetic, people-first mindset
• Strong problem-solving ability
• Experience with CRM tools would be helpful

• Be part of a high-impact cybersecurity company improving SME resilience
• Opportunities for growth into Customer Success Manager or Delivery Lead roles
• Flexible hybrid work setup and a collaborative team culture
• Learning budget to grow your cybersecurity and compliance knowledge

About Us

MeMove is a for-profit social enterprise helping low-income individuals build better livelihoods.

We do this by offering accessible financing for mobility devices like e-bikes, empowering people to earn, move, and grow.

Join us if you're excited about making a difference while building real career skills in sales, customer experience, and business operations.

Location

81 Aljunied Rd (1 min from Aljunied MRT)

Job Responsibilities

Showroom Operations

- Host customer appointments and walk-ins at our showroom

- Guide customers through test rides and product choices

- Prepare e-bikes and mobility devices for handover (basic checks, setup)

Sales & Lead Management

- Manage leads from WhatsApp, Carousell, and other platforms

- Engage customers via chat or calls and schedule visits

- Recommend products based on customer needs

- Close sales and follow up on payments or subscriptions

Customer Support & Relationship Management

- Be the main point of contact after a sale

- Help with repair bookings, servicing, or general questions

- Coordinate with our ops team to resolve issues smoothly

- Build long-term relationships with happy, returning customers

Requirements

- Open to fresh grads. No experience needed, just the right attitude

- Comfortable in both English and Mandarin to better serve our diverse customers

- Friendly, confident, and enjoys talking to people

- Organised and able to manage leads and follow-ups efficiently

- Genuinely interested in mobility tech like e-bikes, PMAs, and micromobility

- Willing to work on weekends

Momentum Z is a cybersecurity, data protection, and compliance consultancy dedicated to helping SMEs and enterprises meet regulatory standards and build digital resilience. We specialize in frameworks such as CSA’s Cyber Essentials & Trustmark, IMDA’s DPTM/DPE, ISO27001, and more.

We are seeking a proactive and empathetic Customer Success Executive to drive smooth client onboarding, manage training, and provide continuous support. You will be the primary touchpoint for clients post-sale, ensuring they are guided, informed, and supported through their certification or cybersecurity journey.

1. Client Onboarding

• Welcome and onboard new clients with a structured orientation plan
• Coordinate kickoff calls with consultants and client stakeholders
• Ensure all required documentation is collected and shared for project commencement

2. Project Support & Coordination

• Monitor progress of each client milestone (audit prep, policy review, etc.)
• Provide weekly status updates and reminders to both internal and client teams
• Escalate issues or blockers to project leads or management

3. Client Enablement

• Assist clients in understanding cybersecurity frameworks and processes
• Schedule and conduct user training, awareness sessions, or demo walkthroughs
• Share educational resources and FAQs to improve client literacy

4. Relationship Management

• Maintain high levels of client satisfaction and engagement throughout the journey
• Serve as the voice of the client in internal discussions
• Gather feedback for continual service improvement

5. Documentation & Reporting

• Maintain accurate CRM records and track client journey stages
• Support documentation for grants or compliance evidence (as needed)
• Prepare internal reports on onboarding metrics and client health

Bonus Skills / Experience

• 2–5 years in client-facing roles
• Exposure to cybersecurity or compliance
• Excellent communication skills
• Knowledge of CSA/IMDA/ISO frameworks
• Detail-oriented, organized
• Familiarity with grant processes (EDG, NCSS)
• Empathetic, people-first mindset
• Strong problem-solving ability
• Experience with CRM tools would be helpful

• Be part of a high-impact cybersecurity company improving SME resilience
• Opportunities for growth into Customer Success Manager or Delivery Lead roles
• Flexible hybrid work setup and a collaborative team culture
• Learning budget to grow your cybersecurity and compliance knowledge

• Assist Account Manager to develop an overall account plan to maximize opportunities and generate sales activity and gross profit attainment.
• Oversee and coordinate end-to-end service delivery for strategic accounts by working with the Inside Sales (locally in subsidiary and/or GSDC) and the Procurement Specialists (GSDC).
• Acts as key resource for leading industry volume license offerings.
• Assist the Account Manager and other departments on an as-needed basis with day-to-day tasks and communication with the sales team.
• Assist Insides Sales and Procurement Specialist with sales administration tasks as outlined by Account Team Manager.
• Develop strong knowledge of leading industry trends and SoftwareOne service offerings through on-going training with software publishers and SoftwareOne Service teams.
• Engage in pre-sales activities and evaluate cross and up selling opportunities.
• Act as a mentor to Inside Sales and Procurement Specialist team and to new hires in the training program. Provide feedback to Account Team Manager.
• Support sales promotions and execution within team.
• Participate in service improvement and development activities.
• Prepare and lead QBR meetings from an operational perspective
• Assist with completing software license contract renewals for tier 1 Publishers
• Coordinate New Customer Onboarding activities.
• Ensure accurate customer on boarding and visualization of customer data in PyraCloud.
• Act as a point of contact if local support is required for a customer and answer country specific questions
• Achieve quality benchmarks, including minimum number of credit memos/churns.
• Present publisher portals to customers (VLSC, MPSA, etc.)
• Ensure customers are consuming all services they purchased.
• Ability to gather internal information by generating relevant customer reports, to analyze data and to support opportunity developments.
• Involved in Managed Service engagements related to Software Procurement.

• Minimum of 3-5 years of experience customer success is required
• Highly motivated and results oriented; entrepreneurial spirit.
• Strong presentation, communication, organization, multitasking, and time management skills.
• Solid problem solving and consultative skills required. Experience with MS Office (Outlook, Excel, Word, PowerPoint).

• New clients onboarding, including training and other initial deployment related works
• Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Account servicing, conduct refreshment training, support and troubleshooting
• Attending to client's inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

• Lead the post-sale the engagement, retention, and growth of your customers in the Greater China region partnered closely with the Account Executive
• Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
• Build and foster relationships with senior executives in business, product, engineering, finance and IT in partnership with the Account Executive and team
• Evangelize Stripe customer success stories and customer success systems and processes
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry
• Aligned with the account team perform quarterly business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on thet innovation and improvement needed to optimize the Stripe user experience
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

• 4+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations across Greater China, preferably working with a technical product
• Mandarin speaking ability is required as you'll be engaging with some of our most complex China-based merchants - working with their developer, commercial and finance teams.
• Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing complex projects and/or programs
• Has handled difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Must work within a team environment with sales and services peers
• Ability to navigate data and people to find answers
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

• Experience working within a high-growth technology company
• Experience with consumption-based businesses is a plus

We're seeking a dynamic and empathetic Customer Success Manager who excels not only in leading support operations but also in nurturing vibrant stakeholder communities. This role blends operational leadership with strategic community engagement to drive brand loyalty, customer satisfaction, and long-term advocacy.

• Organize and lead customer engagement across channels (phone, email, chat, social)
• Proactively respond to any customer issues and work with team members to address them
• Develop and implement service protocols to ensure timely and effective issue resolution
• Collaborate with Marketing and Product teams to gather feedback and amplify community voices

• Analyze customer and community trends to identify opportunities for improved experiences
• Lead cross-functional initiatives to enhance customer loyalty through proactive outreach, engagement and collaboration
• Report insights to leadership to influence business decisions

• 1+ years in customer service or support leadership (Fresh candidates also welcome)
• Strong communication and conflict resolution skills
• Empathetic working style with a passion for customer success

• Experience launching and moderating user communities or online events
• Background in brand advocacy, customer experience, or digital engagement

Hybrid or remote work options available. Flexibility in hours may be required.