144 Customer Success jobs in Singapore

As a Customer Success Manager (CSM) at Workday, you will play a vital role in ensuring our customers achieve maximum value from our products and services. You will achieve this by quantifying value, driving product adoption, proactively identifying and mitigating risks, sharing best practices, uncovering opportunities, and developing strategic goals in partnership with our customers. You will also collaborate closely with Customer-Base Account Executives to identify opportunities for account expansion and growth.

Responsibilities:

• Proactively monitor customer usage to find opportunities for increased product feature adoption.
• Conduct regular engagements with customers to assess their satisfaction and pinpoint areas for improvement.
• Demonstrate the value of our SaaS solutions and quantify the return on investment for our customers.
• Proactively identify and mitigate potential risks to prevent customer churn.
• Support the contract renewal process to ensure timely and successful renewals.
• Identify and pursue opportunities for upselling and cross-selling additional products and services.
• Act as the voice of the customer within Workday, advocating for their needs and providing valuable feedback to our product and development teams.
• Gather customer feedback and insights to inform product improvements and enhance the overall customer experience.
• Develop compelling customer success stories and testimonials.
• Collaborate closely with internal teams, including Sales, Support, and Product, to ensure a seamless customer journey.
• Share your knowledge and expertise with fellow CSMs to cultivate a supportive and encouraging team environment.
• Develop a deep understanding of Workday's HCM and FINS SaaS solutions, as well as relevant industry trends and standard processes.
• Stay up-to-date on new product features and enhancements.
• Provide expert guidance to clients on how to optimize their software usage to meet their unique business objectives.
• Leverage data to inform strategic decisions and drive positive customer outcomes.

About You

Basic Qualifications:

• 3+ years of experience in a customer-focused role (e.g., Customer Success, Consulting, or Account Management) involving issue resolution and escalation management at both business owner and executive levels.
• Experience working with SaaS solutions.
• Ability to converse fluently in mandarin

Other Qualifications:

• Proven strength in customer interactions, including actively engaging to understand needs and managing customer satisfaction through feedback analysis and improvement strategies.
• Excellent critical thinking skills, including the ability to identify, understand, and solve problems effectively.
• Experienced in executive presence, demonstrating confidence, composure, and effective communication to influence key decision-makers.
• Experienced in conflict management, including identifying root causes and applying effective resolution techniques.
• Bachelor's degree or equivalent work experience; a degree in Business or a technical field is preferred.

The Client Success Manager (CSM) is responsible for ensuring our clients achieve their desired outcomes while using our products or services. This role is pivotal in driving long-term customer satisfaction, loyalty, and retention. As the primary post-sale contact, you will be the voice of the client within the organization, building strategic relationships and delivering a seamless customer experience that leads to measurable business value.

• Client Relationship Management : Build and nurture strong, trust-based relationships with assigned clients, serving as their go-to resource and strategic advisor.
• Onboarding and Adoption : Guide clients through onboarding, ensuring a smooth implementation and helping them adopt best practices to get the most value from our solution.
• Proactive Engagement : Monitor client health and engagement data to anticipate challenges and proactively offer solutions that improve outcomes and satisfaction.
• Collaboration Across Teams : Work closely with Sales, Product, Support, and Marketing to ensure client needs are understood and addressed, and to identify growth opportunities.
• Business Reviews & Reporting : Conduct regular check-ins and business reviews with clients, sharing performance insights, product updates, and opportunities for optimization.
• Retention & Growth : Drive customer renewals and identify upsell/cross-sell opportunities to contribute to revenue growth and overall account success.
• Client Advocacy : Champion the voice of the customer internally, providing feedback to influence product development and service enhancements.

• Customer-Centric Mindset : You genuinely care about your clients’ success and are driven by helping them achieve their goals.
• Strong Communication Skills : You are an effective communicator—both written and verbal—and can clearly explain complex ideas to diverse audiences.
• Relationship Builder : You know how to build rapport quickly and foster long-term professional relationships.
• Problem Solver : You approach challenges with curiosity and confidence, offering practical solutions and staying calm under pressure.
• Organized and Detail-Oriented : You manage multiple accounts without dropping the ball, keeping track of client needs, deadlines, and follow-ups.
• Data-Driven Decision Making : You understand how to interpret client data and KPIs to drive engagement and action.
• Tech Savvy : Comfortable using CRM tools, analytics dashboards, and customer success platforms to manage workflows and insights.
• Team Player with Initiative : You thrive in collaborative environments but are also self-motivated and take ownership of your work.

Apply now via MyCareerFuture

Only shortlisted candidates will be contracted.

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Tristan Chew

(Reg No.: R1101623)

BGC Group Pte Ltd

EA 05C3053

At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business.

Join over 5,000 people across the globe who think that’s work worth doing.

Manager, Customer Success - Southeast Asia

Why We Have This Role

As a Customer Success Leader of a team of Technical Success Managers you will combine a passion for developing and leading teams, solving complex business problems, leveraging our best-in-class experience management platform to drive business value and ensuring delivery of top-tier customer management. You will lead a team of individual contributors who service our customers in Southeast Asia and India. From the initial onboarding to ongoing platform maturity, your team will assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for All-In individuals to join our team and have a huge impact on customer adoption, maturity, and retention.

How You’ll Find Success

• Demonstrated ability to build and lead teams to concrete and measurable results.
• Excellent analytical/technical problem-solving skills with a history of driving impact within an organization.
• Being a great leader who empathizes with your team members and customers.
• Along with helping your customers, you will help your direct reports be successful and grow in their roles.
• Detail-orientation with an ability to juggle multiple priorities, thrive in a fast-paced environment of continuous innovation and change, and meet bold goals.
• You use your expertise to consult on best practices, and refuse to give up until our clients succeed.
• Successfully identify, recruit, and hire exceptional candidates who align with our company values and contribute to our organizational goals.

How You’ll Grow

• As a member of the Customer Success leadership team, you will play a crucial role in guiding and maturing our Customer Success function
• You will help to build, define, and architect the experience management category, championing it as one of the fastest-growing segments in the experience economy.
• Your demonstrated success in leadership will strengthen team collaboration, empowering you to make impactful decisions that contribute to the overall success and growth of the organization.
• By working cross functionally to scale our global service offerings and mature our industry-leading platform you will enhance your problem-solving skills and strategic thinking, empowering you to align teams toward common goals, ultimately resulting in improved customer experiences and more effective go-to-market strategies.
• You will build a strong ability to communicate team impact and results to key stakeholders across Qualtrics while gaining a comprehensive knowledge of the entire suite of Qualtrics solutions and their application to different Public Sector use cases.
• Grow ability to comprehend and lead the team in addressing complex technical requirements, enhancing customer adoption and usage of products or services.

Things You’ll Do

• Grow and lead a team of Technical Success Managers to deliver high-touch technical support and technology configuration services. This team drives program adoption and usage, as well as technical thought partnership and strategy.
• Help to hire, onboard, train, and retain top talent.
• Provide coaching and mentorship to guide career development for Technical Success Managers.
• Manage team capacity, forecasting, financial performance, and resource allocation.
• Drive XM, focusing on renewing and growing our current customer base and assuming revenue responsibility for one of our fast-growing segments. Define and execute your team’s strategy for maturing and expanding the portfolio of customer accounts.
• Build and manage relationships with senior executives at our customer organizations to drive program governance, build customer advocacy, and generate program success stories through both virtual and in-person meetings.
• Travel as needed to be onsite with customers and your team
• You will work with cross-functional counterparts in Sales, Product Management, Engineering, and Professional Services to evolve and scale our global service offerings and mature our industry-leading platform. Together, you will drive initiatives to improve the customer experience.
• Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics and to external customers.
• Maintain expert knowledge of the Qualtrics XM Platform and other products and drive improvements to product quality/customer experience.

What We’re Looking For On Your Resume

• Experience:10+ years of professional experience in a combination of strategy, consulting, operations, product management, or an equivalent field.
  5-7 years of people leadership and direct client management experience
  Proven track record of successfully building scalable business operations and delivering key business results.
• Leadership:Prior leadership experience, including building and leading teams and managing successful teams.
  Passion for coaching and mentoring high-performing team members, aimed at developing and accelerating their skills and career trajectories.
  Client relationship management experience, including direct interaction with C-level/Senior Director+ level stakeholders.
• Skills:Strong prioritization skills with the ability to drive multiple concurrent projects from beginning to end.
  Ability to utilize data and metrics to communicate strategy to senior management internally and externally
  Entrepreneurial spirit with a high tolerance for ambiguity and complexity.
  Strong communication skills including written, analytical, presentation and verbal (English - Must, bilingual in Mandarin/ Thai / Hindi is beneficial) with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices to customers
  Ability to have scale impact across the business and think holistically about industry dynamics and partnerships.
• Education:Bachelor’s or advanced degree with a concentration in science, technology, business, or a related field.

What You Should Know About This Team

• This is a high performing team with a do-what-it-takes approach to problem solving
• We believe that success comes through teamwork and collaboration, not through individual success. You win when the team wins.
• Supportive environment with opportunities to work both autonomously and collaboratively.

Our Team’s Favorite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - SGD 2,400 for an experience of your choosing (eligible after a year)
• Wellness Reimbursement Program - SGD 1600 annually (SGD 400/quarter) for wellness related activities
• We take pride in our office design aiming at cultivating creativity from our rooftop views to an open and collaborative work space
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
• We believe in sharing Qualtrics success which is part of the compensation for all employees

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act ,Equal Opportunity Employment ,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit .

We’re looking for a Customer Success, Operations Associate to join our growing Customer Success team. In this role, you’ll be the operational engine behind our high-performing CSMs, helping streamline processes, analyze customer data, and scale impact across our global client base. You’ll work cross-functionally with Sales, Product, Engineering, and Support to improve the end-to-end customer experience and help drive retention, adoption, and growth.

1. Support the Customer Success team with data analysis, reporting, and operational workflows to drive customer outcomes.
2. Own and optimize key CS tools and systems (e.g., Gainsight, Salesforce, Looker), ensuring data integrity and usability for strategic decision-making.
3. Build and maintain dashboards to track key metrics like health scores, engagement, adoption, renewal/expansion opportunities, and churn risk.
4. Coordinate onboarding and enablement processes for new clients, ensuring timely handoffs and smooth transitions.
5. Partner with CSMs to create and maintain success plans, renewal playbooks, and account documentation.
6. Monitor customer lifecycle stages and trigger automated or manual interventions based on customer behavior and health indicators.
7. Collaborate with GTM and Product teams to surface customer insights and feedback that can shape roadmap priorities and product enhancements.
8. Manage internal knowledge bases, process documentation, and SOPs to ensure the CS team is equipped with the tools and information they need.
9. Identify and implement scalable improvements that enhance operational efficiency and customer impact.

1. 1–3 years of experience in Customer Success Operations, Sales/Revenue Operations, or Business Operations within TradFi, SaaS, fintech, or crypto.
2. Familiarity with CS and CRM tools like Gainsight, Salesforce, Looker, Zendesk, or equivalent.
3. Strong analytical skills and comfort working with data to uncover trends, drive insights, and inform decisions.
4. Proficient in Excel/Google Sheets; experience with SQL, Python, or data visualization tools is a plus.
5. Detail-oriented and highly organized with a process improvement mindset.
6. Clear communicator with the ability to translate complexity into action for both internal and external stakeholders.
7. Self-starter who thrives in a fast-paced, cross-functional environment.
8. Interest in digital assets, blockchain, or financial technology is a strong advantage.

1. Accuracy, consistency, and completeness of customer data and reporting.
2. Time to onboard and enablement success for new customers.
3. Efficiency gains in CS workflows and processes.
4. Support in achieving team KPIs: GDR, NDR, adoption metrics, and churn reduction.

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• Paid parental leave, paid vacation
• Free custom lunches, dinners and snacks
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment
• Benefits may vary based on location*

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.

Customer Success Engineer/Technical Account Manager

Here at Ailytics, we’re building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters!

As aCustomer Success Engineer, you’ll be a main technical point of contact for our clients. You’ll lead platform implementations, then provide subsequent training and support as needed. This is an important role to our growth that blends customer-facing and behind the scenes responsibilities.

Please note:

We are open to considering full-time employees or those on a traineeship under our partnership with SGInnovate’s PowerX program .

This role is based in our Singapore office and requires frequent travel to various client sites that may not be easily accessible by public transport. We are specifically looking for candidates with a valid driver’s license and access to a personal car to perform job duties effectively.

What You Will Be Doing

• You’ll be the primary liaison for customers and their worksites; understanding specific needs and providing customized plans.
• Lead implementation and integration of our video analytics solutions into our customers’ workflows and systems.
• Travel to customer sites for implementations as needed.
• Conduct daily checks and maintenance on deployments, troubleshoot issues, and escalate matters to the CTO if required.
• Formulate training sessions and workshops to educate customers on utilization of our products and technologies.
• Contribute to the long term development of our customer success processes, blueprints, and best practices as the team evolves.
• Provide guidance to interns for daily tasks and impart your experience of video analytics with them.
• Stay informed about latest industry trends and video analytics developments in order to enhance our customer success strategies.

Our Ideal Requirements

• We get it, it's rare, but we are specifically looking for someone with a car for this position. It is a must have requirement.
• Demonstrated success in a customer success or technical account management role.
• Prior experience in software development and/or technical support.
• Excellent communication skills, a customer-first mentality, and a high dose of empathy.
• Experience with project management software (such as Jira, Confluence), and customer success metrics.
• Prior knowledge of computer vision, video analytics, or IP camera technologies/platforms is a great plus.
• A self-starter and someone with a growth mindset.

Why Work At Ailytics?

• This is an opportunity to create lasting impact and explore the intersection of AI and safety.
• We’re a start-up that’s still in its early stages. If you’re looking for an environment where you can really make an impact, this is it.
• We value strong standards, high transparency, and low egos. Let us know if this sounds like you

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology and Consulting
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Ailytics by 2x

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2 days ago Be among the first 25 applicants

Customer Success Engineer/Technical Account Manager

Here at Ailytics, we’re building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters!

As aCustomer Success Engineer, you’ll be a main technical point of contact for our clients. You’ll lead platform implementations, then provide subsequent training and support as needed. This is an important role to our growth that blends customer-facing and behind the scenes responsibilities.

Please note:

We are open to considering full-time employees or those on a traineeship under our partnership with SGInnovate’s PowerX program .

This role is based in our Singapore office and requires frequent travel to various client sites that may not be easily accessible by public transport. We are specifically looking for candidates with a valid driver’s license and access to a personal car to perform job duties effectively.

What You Will Be Doing

• You’ll be the primary liaison for customers and their worksites; understanding specific needs and providing customized plans.
• Lead implementation and integration of our video analytics solutions into our customers’ workflows and systems.
• Travel to customer sites for implementations as needed.
• Conduct daily checks and maintenance on deployments, troubleshoot issues, and escalate matters to the CTO if required.
• Formulate training sessions and workshops to educate customers on utilization of our products and technologies.
• Contribute to the long term development of our customer success processes, blueprints, and best practices as the team evolves.
• Provide guidance to interns for daily tasks and impart your experience of video analytics with them.
• Stay informed about latest industry trends and video analytics developments in order to enhance our customer success strategies.

Our Ideal Requirements

• We get it, it's rare, but we are specifically looking for someone with a car for this position. It is a must have requirement.
• Demonstrated success in a customer success or technical account management role.
• Prior experience in software development and/or technical support.
• Excellent communication skills, a customer-first mentality, and a high dose of empathy.
• Experience with project management software (such as Jira, Confluence), and customer success metrics.
• Prior knowledge of computer vision, video analytics, or IP camera technologies/platforms is a great plus.
• A self-starter and someone with a growth mindset.

Why Work At Ailytics?

• This is an opportunity to create lasting impact and explore the intersection of AI and safety.
• We’re a start-up that’s still in its early stages. If you’re looking for an environment where you can really make an impact, this is it.
• We value strong standards, high transparency, and low egos. Let us know if this sounds like you

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology and Consulting
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Ailytics by 2x

Get notified about new Customer Success Engineer jobs in Singapore, Singapore .

Plentong Baru, Johore, Malaysia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Are you passionate about building lasting relationships and driving sales success? Join Y Soft and help us shape the future of intelligent enterprise solutions.

Y Soft is looking for a Customer Success Consultant to lead and grow our partner and client network. In this role, you will be the key link between Y Soft, its partners, and end customers—driving sales, supporting solution delivery, and ensuring long-term success.

Responsibilities :

• Build and manage strong relationships with partners, clients, and vendors
• Meet sales goals and support implementation of strategic objectives in the assigned market
• Lead or support partner meetings, customer demos, and technical presentations
• Provide expert pre-sales, sales, and post-sales support on-site and remotely
• Deliver training sessions and gather feedback for continuous product improvement
• Maintain accurate CRM records and generate regular sales and activity reports
• Develop and update partner business plans and roadmaps
• Participate in marketing activities, events, and roadshows
  
  

• Proven experience in partner management, sales enablement, or technical pre-sales
• Strong communication and relationship-building skills
• Strong understanding of solution-based selling and customer relationship management.
• Ability to deliver technical presentations and support implementations.
• Proactive, self-motivated, and comfortable working both independently and within a team.
• Excellent communication and organizational skills.
• Experience with CRM tools and sales reporting.
• Knowledge of the print management or enterprise IT solutions market is a plus.
• Fluent in English
  
  

• Strong work-life balance - Hybrid working environment with a flexible schedule (combination of home and office work)
• Cross-team collaboration with a great opportunity to learn new things and grow
• Innovative, global, team-centric environment
• Reward system for public speaking
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Y Soft by 2x

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As a Customer Success Engineer (CSE) at HashiCorp, you will work in a high-performance environment and will serve as a product or solution subject matter expert, providing Customers with deep technical guidance at strategic points during customer journey with HashiCorp.

Through continuous engagement, Customer Success Engineers help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp tooling. The CSE team demonstrates our practical technical expertise across the HashiCorp stack to help our customers address their business challenges with our technologies, to drive effective implementation of HashiCorp tooling, to increase customer value attainment through expanded product uptake and to secure on-time renewals and expansions of customer investments in the HashiCorp toolchain!

• Responsible for success of your assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/extension/renewal phases, as measured by customer product consumption, health, retention and growth
• Serve as a subject matter expert for our customers’ usage of our tools to solve business challenges, providing customers with technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorp
• Establish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application delivery and to help customers use HashiCorp tooling to drive measurable value-based outcomes
• Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customer’s needs
• Ensure the timely creation and upkeep of account health scores, notes, and calls to action
• Partner with the aligned account sales team to both identify, handle and mitigate customer risk across the customer’s lifecycle with HashiCorp and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchain
• Work cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offerings
• Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal health

• 7+ years experience with solution architecture, sales engineering, or equivalent experience
• Proficiency and experience with concepts and technologies using software development, operations, security cloud, microservices, containers, and scheduling platform
• Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
• Exceptional communication skills, including experience developing and delivering technical content, experience asking effective questions to understand customer business priorities and needs, and comfort handling customer objections
• Passion for learning and working with new technologies, and willingness to dive into new areas of knowledge without external motivation and with an eye for detail
• Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service
• Experience planning projects and leading customers through implementations of highly-technical products
• Comfort working with and advising both technical and business partners across the customer lifecycle
• Fluency in understanding, quantifying and empathizing with customer organizational pain and prescribing technical and process solutions to mitigate those difficulties
• Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction
• Skill in identifying and addressing customer risk, and confidence in mitigating it
• Comfort working remotely and performing well given a high level of independence and autonomy,
• Domestic and occasionally international travel required

#LI-Hybrid

“HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: link to IBM privacy statement .”

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HashiCorp, an IBM company is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.

At HashiCorp, an IBM Company, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.

HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to

We comply with all laws and regulations set forth in the following posters:

Note: some benefits may differ from one country to another.