903 Customer Success jobs in Singapore

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Sales support & operation work, manage all documentation and follow up with existing customers and new prospect.
• Able to propose telecommunication solutions to customers.
• Assist in application procedures, Good Communications Skills & provide Good Customer Experience.
• Incentive will be provided for meeting or exceeding sales targets.
• Training will be provided.

Requirements:

• Entry level candidates are welcome to apply
• Good team player with excellent interpersonal and communication skill.

Job Type: Full-time

Pay: $2, $8,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

Responsibilities:

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
• Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs;
• Organize customer feedback and assist in optimizing service processes;
• Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Requirements:

• Poly diploma and equivalent education or above(fresh gradudates are welcomed to apply);
• Familiar with email processing procedures, with good written communication skills;
• Good communication skills and service awareness;
• Proactive with strong learning ability;
• Open to local candidates, not able to sponsor work pass.

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Sales support & operation work, manage all documentation and follow up with existing customers and new prospect.
• Able to propose telecommunication solutions to customers.
• Assist in application procedures, Good Communications Skills & provide Good Customer Experience.
• Incentive will be provided for meeting or exceeding sales targets.
• Training will be provided.

• Entry level candidates are welcome to apply
• Good team player with excellent interpersonal and communication skill.

Job Descriptions:

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Sales support & operation work, manage all documentation and follow up with existing customers and new prospect.
• Able to propose telecommunication solutions to customers.
• Assist in application procedures, Good Communications Skills & provide Good Customer Experience.
• Incentive will be provided for meeting or exceeding sales targets.
• Training will be provided.

Requirements:

• Entry level candidates are welcome to apply
• Good team player with excellent interpersonal and communication skill.

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Sales support & operation work, manage all documentation and follow up with existing customers and new prospect.
• Able to propose telecommunication solutions to customers.
• Assist in application procedures, Good Communications Skills & provide Good Customer Experience.
• Incentive will be provided for meeting or exceeding sales targets.
• Training will be provided.
Requirements:
• Entry level candidates are welcome to apply
• Good team player with excellent interpersonal and communication skill.

Job Descriptions:

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Sales support & operation work, manage all documentation and follow up with existing customers and new prospect.
• Able to propose telecommunication solutions to customers.
• Assist in application procedures, Good Communications Skills & provide Good Customer Experience.
• Incentive will be provided for meeting or exceeding sales targets.
• Training will be provided.

Requirements:

• Entry level candidates are welcome to apply
• Good team player with excellent interpersonal and communication skill.

Job Title: Customer Success Manager | Singapore

Location
: Singapore

Employment Type
: Full-time

Level
: Mid-level / Experienced

Are you passionate about customer satisfaction and helping clients succeed? We are seeking a dedicated
Customer Success Manager
to join our team in Singapore. In this role, you will work closely with customers to ensure they receive the maximum value from our products or services, leading to high levels of customer retention and satisfaction.

Key Responsibilities
:

• Customer Onboarding
  : Lead the onboarding process for new customers, ensuring they are set up for success from the start.
• Relationship Management
  : Build and maintain strong, long-term relationships with key clients, acting as their primary point of contact.
• Customer Support
  : Proactively address and resolve customer issues or challenges, ensuring that all customer concerns are handled promptly and effectively.
• Product Knowledge
  : Develop in-depth knowledge of our products or services and use this knowledge to help customers solve problems and achieve their goals.
• Account Retention
  : Monitor customer accounts, identify potential risks, and work to mitigate churn by providing ongoing support and identifying upsell opportunities.
• Cross-functional Collaboration
  : Work closely with sales, product, and support teams to ensure a seamless customer experience.
• Performance Monitoring
  : Track and report on key customer metrics, including satisfaction scores, engagement rates, and retention.
• Customer Feedback
  : Gather feedback from customers and share insights with internal teams to help drive product improvements and customer-centric solutions.
• Training & Education
  : Provide ongoing training and resources to customers to ensure they are utilizing our products/services to their full potential.

Requirements
:

• Experience
  : 2-4 years of experience in customer success, account management, or a related field.
• Communication Skills
  : Strong verbal and written communication skills with the ability to engage customers and explain technical concepts.
• Customer-focused
  : A deep passion for customer success and a track record of building strong client relationships.
• Problem-solving
  : Excellent problem-solving skills with the ability to proactively address challenges and offer solutions.
• Analytical Skills
  : Ability to track and analyze customer data, providing insights that improve the customer experience.
• Team Player
  : Ability to work collaboratively with cross-functional teams to deliver exceptional customer experiences.
• Technical Aptitude
  : Familiarity with CRM tools (e.g., Salesforce, Zendesk) and customer success platforms.
• Work Eligibility
  : Singaporean or valid work permit holder in Singapore.

What We Offer
:

• Competitive Salary
  : Attractive salary with performance-based incentives and bonuses.
• Career Growth
  : Clear pathways for advancement in the customer success field, with opportunities to grow into leadership positions.
• Training & Development
  : Access to ongoing learning and development programs, including customer success certifications.
• Work Flexibility
  : Flexible work hours and remote work options available, depending on the role and business needs.
• Collaborative Environment
  : A positive and supportive work culture where your contributions are valued, and career growth is encouraged.

We are looking for a dedicated and results-driven Customer Success Manager to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes with our products and services. You will drive customer satisfaction, retention, and growth, while collaborating closely with cross-functional teams to deliver a seamless and impactful customer journey. This is a KPI-driven position, with success measured by customer satisfaction, adoption, retention, and account expansion.

Responsibilities

• Serve as the primary point of contact for enterprise customers, managing onboarding, adoption, renewals, and ongoing relationship building.
• Guide new customers through the onboarding process, ensuring a smooth transition and immediate value realization.
• Proactively engage with customers to understand their business needs, maximize their use of our solutions, and address any potential issues before they arise.
• Gather and analyze customer feedback to ensure their requirements are met and identify opportunities for account growth.
• Act as a liaison between customers and internal teams—including Sales, Pre-sales, Product, Engineering, and Project Management—to drive successful solution adoption.
• Align customer success plans with account and product team priorities, developing billable work programs that deliver strategic outcomes in line with our product and service roadmap.
• Collaborate with support teams to resolve customer issues efficiently and effectively.
• Monitor customer health metrics and develop strategies to improve satisfaction and retention.
• Build and deliver reporting capabilities that provide customers with insights into our services, deliveries, and offerings.
• Identify and pursue opportunities to expand customer accounts through upselling and cross-selling.
• Relay customer feedback to internal Product and Engineering teams to influence product and service roadmap prioritization.
• Prepare and submit comprehensive monthly and quarterly service reports, ensuring service level performance meets or exceeds expectations.

Must-Have Skills

• Experience in a customer-facing role within a product vendor, service provider, system integrator, or value-added distributor—ideally as a Customer Success Manager or in a sales-oriented systems consulting role in IT or business domains.
• Strong presentation, communication, and interpersonal skills, with excellent problem-solving abilities.
• Ability to work independently and collaboratively within a matrix organization.
• Proven ability to manage multiple concurrent activities across various accounts with minimal supervision.
• Strong capability to work across time zones with geographically dispersed and diverse teams and stakeholders.
• Ability to estimate, justify, and manage costs, schedules, scopes, and change requests end-to-end.

Good-to-Have Skills

• Cross-functional experience in presales, planning, deployment, or support operations.
• A proactive, customer-centric mindset with a passion for helping others succeed.
• Project management or technical customer service experience.
• Comfortable engaging with and presenting to senior management and C-level executives.
• Familiarity with Agile frameworks or methodologies.
• Relevant certifications in Service Management (ITIL), Project Management (APM, CPM, PMI, or PRINCE2), Change Management, or equivalent qualifications.

Requirements

• Minimum of 5 years' experience in Customer Success, Consultancy, Account Management, or a related role, preferably within the IT or Telecom industry.
• Professional Diploma or Degree in Computer Science, Business Management, or a related field.
• Willingness and ability to travel as required

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer's business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company's business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor's Degree in any discipline, ideally from an established local Singapore university
• Advantageous to possess relevant internship experience, however, no full-time work experience is necessary
• Good communication skills and comfortable with stakeholder management
• Ability to multi-task, and comfortable handling a large portfolio of customer accounts
• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• Advantageous to possess business acumen, customer focus and financial management skills
• Self-motivated and proactive in resolving issues and identifying new opportunities on the account
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems