1,003 Customer Success jobs in Singapore

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Sales support & operation work, manage all documentation and follow up with existing customers and new prospect.
• Able to propose telecommunication solutions to customers.
• Assist in application procedures, Good Communications Skills & provide Good Customer Experience.
• Incentive will be provided for meeting or exceeding sales targets.
• Training will be provided.

Requirements:

• Entry level candidates are welcome to apply
• Good team player with excellent interpersonal and communication skill.

Job Type: Full-time

Pay: $2, $8,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Sales support & operation work, manage all documentation and follow up with existing customers and new prospect.
• Able to propose telecommunication solutions to customers.
• Assist in application procedures, Good Communications Skills & provide Good Customer Experience.
• Incentive will be provided for meeting or exceeding sales targets.
• Training will be provided.

• Entry level candidates are welcome to apply
• Good team player with excellent interpersonal and communication skill.

Job Descriptions:

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Sales support & operation work, manage all documentation and follow up with existing customers and new prospect.
• Able to propose telecommunication solutions to customers.
• Assist in application procedures, Good Communications Skills & provide Good Customer Experience.
• Incentive will be provided for meeting or exceeding sales targets.
• Training will be provided.

Requirements:

• Entry level candidates are welcome to apply
• Good team player with excellent interpersonal and communication skill.

The candidate shall play a key role in the success of the customer journey to entrust their loved ones to the care of our Nursing home.  They will acquire a deep knowledge and understanding of the services provided by the Nursing home in order to match the specific needs and address concerns raised.

Responsibilities

• Handle direct phone or email enquires timely and with courteous responses
• Followup on leads provided by agencies and other sources
• Ensure potential customers are confident the Nursing home are able to meet the needs of their loved one through sharing of the services and facilities provided
• Coordinate and arrange for site visit by the customer with the respective site Executives or Managers
• Follow-up and resolve additional enquires and take appropriate escalation actions when required
• Coordiate and liasing with internal stakeholders on the specific need of the potential customer
• Providing administrative support to the Department and other duties assigned by the manager

Requirement

- Minimum diploma or other business administrative/or related field

- 1year experience in similar role

- Excellent telephone etiquette with passion in customer service skills

- Strong oral and written communication skills

- Detail-oriented with strong organisation, analytical and problem solving skills

We are looking for a dedicated and results-driven Customer Success Manager to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes with our products and services. You will drive customer satisfaction, retention, and growth, while collaborating closely with cross-functional teams to deliver a seamless and impactful customer journey. This is a KPI-driven position, with success measured by customer satisfaction, adoption, retention, and account expansion.

Responsibilities

• Serve as the primary point of contact for enterprise customers, managing onboarding, adoption, renewals, and ongoing relationship building.
• Guide new customers through the onboarding process, ensuring a smooth transition and immediate value realization.
• Proactively engage with customers to understand their business needs, maximize their use of our solutions, and address any potential issues before they arise.
• Gather and analyze customer feedback to ensure their requirements are met and identify opportunities for account growth.
• Act as a liaison between customers and internal teams—including Sales, Pre-sales, Product, Engineering, and Project Management—to drive successful solution adoption.
• Align customer success plans with account and product team priorities, developing billable work programs that deliver strategic outcomes in line with our product and service roadmap.
• Collaborate with support teams to resolve customer issues efficiently and effectively.
• Monitor customer health metrics and develop strategies to improve satisfaction and retention.
• Build and deliver reporting capabilities that provide customers with insights into our services, deliveries, and offerings.
• Identify and pursue opportunities to expand customer accounts through upselling and cross-selling.
• Relay customer feedback to internal Product and Engineering teams to influence product and service roadmap prioritization.
• Prepare and submit comprehensive monthly and quarterly service reports, ensuring service level performance meets or exceeds expectations.

Must-Have Skills

• Experience in a customer-facing role within a product vendor, service provider, system integrator, or value-added distributor—ideally as a Customer Success Manager or in a sales-oriented systems consulting role in IT or business domains.
• Strong presentation, communication, and interpersonal skills, with excellent problem-solving abilities.
• Ability to work independently and collaboratively within a matrix organization.
• Proven ability to manage multiple concurrent activities across various accounts with minimal supervision.
• Strong capability to work across time zones with geographically dispersed and diverse teams and stakeholders.
• Ability to estimate, justify, and manage costs, schedules, scopes, and change requests end-to-end.

Good-to-Have Skills

• Cross-functional experience in presales, planning, deployment, or support operations.
• A proactive, customer-centric mindset with a passion for helping others succeed.
• Project management or technical customer service experience.
• Comfortable engaging with and presenting to senior management and C-level executives.
• Familiarity with Agile frameworks or methodologies.
• Relevant certifications in Service Management (ITIL), Project Management (APM, CPM, PMI, or PRINCE2), Change Management, or equivalent qualifications.

Requirements

• Minimum of 5 years' experience in Customer Success, Consultancy, Account Management, or a related role, preferably within the IT or Telecom industry.
• Professional Diploma or Degree in Computer Science, Business Management, or a related field.
• Willingness and ability to travel as required

Drive Growth. Improve Lives. Deliver Excellence.

Are you passionate about helping customers succeed and building long-lasting relationships?

We're seeking a Customer Success Representative to guide clients through their journey, ensuring they feel supported, empowered, and confident every step of the way.

What You'll Do

• Act as the primary advocate for customers, understanding their goals and challenges
• Proactively engage with clients to provide tailored guidance and solutions
• Build strong, trust-based relationships through consistent communication and follow-up
• Monitor customer health metrics and identify opportunities to enhance satisfaction and retention
• Support onboarding, training and ongoing education initiatives
• Represent the company at customer events and community forums

What You Bring and Gain

• 1–3 years of experience in customer success, account management or client services
• Strong communication and interpersonal skills with a customer-first mindset
• Ability to build rapport quickly and provide empathetic, solution-focused support
• Proactive problem-solving skills and attention to detail
• Self-motivated, organised and adaptable in a fast-paced environment
• Passion for helping customers achieve their goals and maximise value

What You'll Get

• Competitive base salary + performance-based incentives
• Continuous training, mentorship and tools for success
• Clear growth pathways in client consulting, advisory or leadership
• A culture that values authenticity, impact and progress over pressure
• Recognition for both effort and outcomes
• The chance to make a meaningful difference in people's lives—every single day

Build Relationships That Matter

If you're ready to create impactful customer experiences and support growth with care and clarity, apply today and become part of a team committed to connection and success.

Job Types: Full-time, Permanent

Pay: $3, $4,500.00 per month

Benefits:

• Professional development

Work Location: In person

Job Title: Customer Success Manager | Singapore

Location
: Singapore

Employment Type
: Full-time

Level
: Mid-level / Experienced

Are you passionate about customer satisfaction and helping clients succeed? We are seeking a dedicated
Customer Success Manager
to join our team in Singapore. In this role, you will work closely with customers to ensure they receive the maximum value from our products or services, leading to high levels of customer retention and satisfaction.

Key Responsibilities
:

• Customer Onboarding
  : Lead the onboarding process for new customers, ensuring they are set up for success from the start.
• Relationship Management
  : Build and maintain strong, long-term relationships with key clients, acting as their primary point of contact.
• Customer Support
  : Proactively address and resolve customer issues or challenges, ensuring that all customer concerns are handled promptly and effectively.
• Product Knowledge
  : Develop in-depth knowledge of our products or services and use this knowledge to help customers solve problems and achieve their goals.
• Account Retention
  : Monitor customer accounts, identify potential risks, and work to mitigate churn by providing ongoing support and identifying upsell opportunities.
• Cross-functional Collaboration
  : Work closely with sales, product, and support teams to ensure a seamless customer experience.
• Performance Monitoring
  : Track and report on key customer metrics, including satisfaction scores, engagement rates, and retention.
• Customer Feedback
  : Gather feedback from customers and share insights with internal teams to help drive product improvements and customer-centric solutions.
• Training & Education
  : Provide ongoing training and resources to customers to ensure they are utilizing our products/services to their full potential.

Requirements
:

• Experience
  : 2-4 years of experience in customer success, account management, or a related field.
• Communication Skills
  : Strong verbal and written communication skills with the ability to engage customers and explain technical concepts.
• Customer-focused
  : A deep passion for customer success and a track record of building strong client relationships.
• Problem-solving
  : Excellent problem-solving skills with the ability to proactively address challenges and offer solutions.
• Analytical Skills
  : Ability to track and analyze customer data, providing insights that improve the customer experience.
• Team Player
  : Ability to work collaboratively with cross-functional teams to deliver exceptional customer experiences.
• Technical Aptitude
  : Familiarity with CRM tools (e.g., Salesforce, Zendesk) and customer success platforms.
• Work Eligibility
  : Singaporean or valid work permit holder in Singapore.

What We Offer
:

• Competitive Salary
  : Attractive salary with performance-based incentives and bonuses.
• Career Growth
  : Clear pathways for advancement in the customer success field, with opportunities to grow into leadership positions.
• Training & Development
  : Access to ongoing learning and development programs, including customer success certifications.
• Work Flexibility
  : Flexible work hours and remote work options available, depending on the role and business needs.
• Collaborative Environment
  : A positive and supportive work culture where your contributions are valued, and career growth is encouraged.

Customer Success Manager - APAC & ANZ

About iProov

iProov provides science-based biometric solutions that enable the world's most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, NHS, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.

This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.

The Role

Reports to: VP, Sales (APAC)

Location: Singapore - Fully Remote

Comp: SGD 112k (base) + Commission Plan + Equity + Benefits

As a Customer Success Manager (CSM), you will play a key role in driving product adoption, delivering measurable business outcomes, and ensuring long-term success for our customers and partners. You will engage confidently with senior stakeholders, develop a deep understanding of their goals, and act as an internal advocate for the outcomes most important to their success.

In this role, you will own the overall health, adoption, retention, and growth of your portfolio of customers and partners. You're joining iProov at an exciting stage in our journey, and will have the opportunity to create an impact by bringing your ideas, expertise and experience to help our customers succeed while contributing directly to our company's growth and success.

How You Will Make An Impact

• Own the end-to-end customer experience, serving as the trusted advisor and primary point of contact throughout the lifecycle.
• Drive customer satisfaction, customer retention, and overall health scores, including but not limited to revenue retention targets.
• Manage a portfolio of enterprise customers and partners, prioritizing efforts based on health, risk, and renewal timelines.
• Develop and execute tailored Customer Success Plans aligned with customer goals and success criteria.
• Identify and qualify growth opportunities to drive strategic expansion and growth
• Build strong, strategic relationships with both customer stakeholders and internal teams
• Act as the voice of the customer internally, translating insights into actionable feedback that influences product and service improvements.
• Coordinate resources and establish clear milestones to ensure successful adoption and outcomes.

What we would like to see from you

• Proven experience as a Customer Success Manager or in a similar customer-facing role, ideally managing partner-based, B2B, enterprise accounts across the APAC region.
• Ability to project/programme manage in a customer facing environment, while balancing time and competing priorities.
• Technical understanding on SDK and/or API applications is desired.
• Ability to align cross-functional teams and resources to customer needs.
• Establishing success milestones and keeping both internal and external stakeholders informed and accountable.
• Exceptional communication, interpersonal, and relationship-building skills
• A self-driven mindset, with a track record of exceeding goals and delivering outcomes.
• Fluent in English, Bahasa and/or Mandarin
• Ability to travel to visit customers in-person on a monthly basis

Our Culture & Recruitment Process

At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We're a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected.

As an equal opportunities employer, we encourage applications from people of all backgrounds. We're committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation.

Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to

Responsibility

The Customer Success Manager is responsible for managing day to day operational support. Gathering customers feedback and comments from the clients. Identifies the client's needs and work closely with various team and delivering the services.

Customer focused – Manage customer expectations and Build strong partnership:

• Act as a focal point for all support related queries and issues.
• Be passionate about customer satisfaction and experience and continuous service delivery improvements with CoE team.
• Work with customers to ensure they are leveraging services effectively and finding value in our services
• Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided

Communication and Stakeholder engagement

• Possess strong interpersonal skills, which enables them to communicate with customer and team, give clear instructions and provide great customer service
• Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
• Notify/escalate critical issues or variations to senior managers

Staff Management:

• Working closely with a team size of 50-60 EUCD Engineers, ensure that all members understand the team's objectives and work together to achieve it.
• Responsible for resource forecasting and planning to ensure service delivery is not impacted
• Review and raise resource requirement to Operation Lead.
• Integral part of performance review. To promote communication and provide useful feedback about job performance.
• Ensure that all processes and procedures are followed

Teamwork and Collaboration

• Collaborate, problem solving, and/or strategize upcoming client meetings with various team members
• Collaborate with internal stakeholders to establish relationship across all departments
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Planning/Tracking operational activities and service upselling

• Ensure contractual meetings are done in time and open actions are follow-up and closed in time
• Establish Annual plans driving the improvement taking lessons from previous year, review with the senior manager
• Work with Senior managers and sales team to maintain and increase revenue by upselling the services.

Requirement

• 2-3 years as a Service Delivery/Customer Success Executive or Manager
• Good customer management experience
• Excellent written, oral and presentation skills
• Certification in IT Service Management and/or ITIL (v4 or above)

We regret to inform that only shortlisted candidates will be notified.

This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i's PDPA.

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