2988 Customer Service Teams jobs in Singapore

• Handle enquiries and public feedback pertaining to the project site activities & environment

• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively

• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities

• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes

• Excellent people management & interpersonal skills

• Ability to prioritize, plan, organize and execute tasks effectively

• Other ad-hoc duties as assigned

• Diploma/Certificate in Communications/in Customer Relation or relevant discipline

• Obtained WSQ Service Excellence (Level 1) Certificate or New General Skills Competencies (GSC) - 7 Modules

• At least 3 years of relevant site experience in building construction industry for HDB project, ie BTO

• Proven experience in public relations, preferably in the construction sector.

• Excellent written and verbal communication skills.

• Strong interpersonal and relationship-building skills.

• Must be able to work under pressure.

• Able to multitask in a fast-paced environment.

Job Description

1. Address inquiries and public feedback related to project site activities and the environments.

2. Foster positive relationships with residents to work closely with the relevant parties.

3. Conduct regular on-site visits to residents'units for activities such as condition surveys, handing over units with the completed internal work and/or appointments made.

4. Arrange water ponding test (where applicable).

5. Send reminders and/or make calls to residents prior to the commencement

of internal work (3 Days Reminder Calls).

1. Coordinate with Supervisor, Sub-con representatives, RTO and residents

for necessary appointments and follow-up (where applicable).

1. Maintaining proficiency in the latest HIP Information Centre System (HICS) and

and staying updated on changes.

1. To update and complete all the HICS records within 1 month from the completion

of the toilet upgrading works and EASE 2.0 for each block.

1. Assist administrative and Data processing and programming (UBS) paperwork.

10.To disseminate information & handle resident complaints/feedback.

11.Other ad-hoc duties as assigned by the Customer Relations Officer and/or management.

Job Requirements

1. O level or Diploma in related fields

2. 3 to 4 years relevant experience

3. Good communication skills.

4. Able to work independently

• Building and maintaining relationships with key customers.

• Overseeing the relationship with customers handled by your team.

• Resloving customer complaints quickly and efficiently.

• Keeping customers updated on the latest products in order to increase sales.

• Sustaining customer rentention and ongoing brand loyalty

• Focus profiling of your customers

• Identifying your most Valuable customers and their true value to the business.

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication & interpersonal skills

• To manage and organize daily work schedule
• Navigating HICS and IMS for resident record and reference
• Handing over the completed internal works, conduct condition survey
• To liaise with Project Manager,Supervisor, Sub-cons, RTO and resident.
• To arrange water ponding test ,perform stock taking
• Manage administrative and Data processing and programming (USB) paper works
• create Claim account for QS claim
• To disseminate information & handle resident complaints/feedback
• To handle general office activities & work ad-hoc as assigned

Job Description:

• Deliver educational insights to help students achieve their academic goals through Aspire Hub Education's methodology
• Recruit new students via walk-in, telephone, online enquiries or any other marketing activities planned
• Promptly follow up with all prospective students and parents
• Build strong rapport with existing parents and students
• Provide quality customer service, managing customer expectations and feedback in a professional manner
• Perform general administrative duties such as processing student registration and payment, generation of reports and collation of student attendance

Requirements:

• At least 1 year of working experience
• Possesses at least Diploma
• Willing to work on weekends
• Prior experience in the education sector and sales roles are preferred

Benefits:

• Attractive sales incentive
• Good career progression
• Medical benefits

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank and be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.

As a Customer Relations Specialist, you will be able to work on and help service our customer base, learn new ways of working, and build delightful high-quality experiences for our customers. Reporting to the Customer Relations lead, the role holder will be responsible for the following:

The Role Responsibility:

• Using the preferred channel to communicate and provide responses where appropriate to general or account-related feedback/complaint initiated by client
• Handle simultaneous channel complaints/feedback in a seamless and frictionless manner
• Ensure timely recording, classification, customer acknowledgement, investment and follow-up actions for all case handling cases according to the relevant policies and procedures.
• Identify the root cause and route cases to relevant parties (e.g. risk, fraud, onboarding, ops) to resolve the issue feedback/complaint
• Timely communication with customers in relation to their complaint cases and resolve issues
• Ensure compliance with the Governance Policy, the Portfolio Management Standards and System Delivery Framework.
• Undergo annual compliance and financial crime training.
• Act as the bank's defence, and promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes.

Role Specific Technical Competencies:

Skill

Target proficiency level

Written and communication skills

Advanced

Complaints handling in a high volume environment

Core

Our Ideal Candidate:

• Graduate with 2 years of experience in Customer Complaints Handling, ideally in Financial institutions or high growth start ups
• Experience in complaints handling in a high volume environment
• Good understanding of Banking and Financial products.
• Good understanding of the Bank's Control Framework and Governance Structure preferred.

If you apply for a job with Trust or submit any personal information in connection with a possible job opportunity, you agree to our privacy notice for job applicants.

Come as you are Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that's what we focus and want from you. So come as you are.

Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

• To manage and organize daily work schedule
• Navigating HICS and IMS for resident record and reference
• Handing over the completed internal works, conduct condition survey
• To liaise with Project Manager,Supervisor, Sub-cons, RTO and resident.
• To arrange water ponding test ,perform stock taking
• Manage administrative and Data processing and programming (USB) paper works
• create Claim account for QS claim
• To disseminate information & handle resident complaints/feedback for HBD Building Service Centre
• To handle general office activities & work ad-hoc as assigned

Responsibilities

• To be fully responsible for the daily operation of Building Service Centre at the project site.
• Attend to resident feedback & complaint whenever necessary.
• Liaise with client / consultants, contractor for the monitoring and closure of any residents complaints, feedback and defects.
• Carry out conditional survey before and after completion of works within flats.
• General filling, answering phone calls, attend visitors, assist PM & project team in coordinating site work
• To maintain proper document records of the service centre.

Requirements

• At least 3 Year(s) of working experience in the related field is required for this position;
• Possess relevant prior work experience with HDB project is an advantage.

Job Types: Full-time, Permanent

Pay: $2, $3,000.00 per month

Work Location: In person

Expected Start Date: 09/10/2025