1199 Customer Service Teams jobs in Singapore

Job Description

• Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
• Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• Communicate with residents through written notice regarding any construction activities.
• Generate work schedule for Subcontractors to rectify defects as soon as possible
• Arrange unit improvement works for residents.

Requirements

• Minimum GCE "A" level or formal qualification
• At least 3 year of experience in a HDB BTO project.
• Effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates.
• Pleasant personality and friendly disposition
• Competency and experience in maintaining lines of communication between Employer, owners of neighbouring properties and the public

We offer attractive remuneration package to the right candidate. Candidates with more experience will be considered for senior positions. Interested candidates are invited to submit detailed resume stating current salary, expected salary, reasons of leaving and date of availability.

We regret that only shortlisted candidates will be notified.

• Handle enquiries and public feedback pertaining to the project site activities & environment

• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively

• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities

• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes

• Excellent people management & interpersonal skills

• Ability to prioritize, plan, organize and execute tasks effectively

• Other ad-hoc duties as assigned

• Diploma/Certificate in Communications/in Customer Relation or relevant discipline

• Obtained WSQ Service Excellence (Level 1) Certificate or New General Skills Competencies (GSC) - 7 Modules

• At least 3 years of relevant site experience in building construction industry for HDB project, ie BTO

• Proven experience in public relations, preferably in the construction sector.

• Excellent written and verbal communication skills.

• Strong interpersonal and relationship-building skills.

• Must be able to work under pressure.

• Able to multitask in a fast-paced environment.

• Building and maintaining relationships with key customers.

• Overseeing the relationship with customers handled by your team.

• Resloving customer complaints quickly and efficiently.

• Keeping customers updated on the latest products in order to increase sales.

• Sustaining customer rentention and ongoing brand loyalty

• Focus profiling of your customers

• Identifying your most Valuable customers and their true value to the business.

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us

Job Summary

The Customer Relations Associate is responsible to present a welcoming experience to patients and customers via the inbound, outbound calls and online enquiries in Thomson Medical Centre (TMC). He/She is responsible for smooth hospital operations, display consistent excellent service level to all internal and external customers at all times, including duties assigned by Customer Relations Officer and Senior Manager, Contact Centre. This role is on a rotating shift basis, including weekends.

Job Responsibilities

• To deliver one stop customer service resolution in most customer interaction in a consistent and professional manner by embracing our core values.
• Provide professional and prompt service through calls, emails, and online platforms, ensuring resolution in line with core values, including management of CRM system.
• Address feedback and complaints empathetically and escalate to appropriate personnel when necessary.
• Answer and route calls professionally, and liaise with relevant departments for follow-up actions.
• Respond to emergency calls accurately, activate emergency communication (e.g., Fire, Code Green, Code Blue etc), and send mass alerts to management when needed.
• Manage incoming/outgoing mail, maintain cleanliness and functionality of workstations and equipment, and contribute to daily operations.
• Stay well-informed of hospital services, maternity packages, events, and membership offerings to assist patients and customers effectively.
• Meet individual and departmental KPIs, uphold service standards, and cover for team members during absences.
• Respect confidentiality at all times and perform other duties as assigned, demonstrating adaptability and accountability.

Requirements

• Minimum 1 year of experience in healthcare, hospitality, and/or call centre environments.
• Bilingual ability is an added advantage.
• Proactively anticipates customer needs and strives to deliver high satisfaction.
• Projects a positive image, possesses strong interpersonal and communication skills, and presents professionally.
• Works well in a team, dependable in meeting deadlines and contributes to team goals.
• Mature, pleasant personality, service-oriented, self-motivated, and results-driven.
• Skilled in Microsoft Excel and Word; able to use basic office software effectively.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

We are looking for a passionate and professional Customer Relations Officer to join our Retail Operations team to help us with our mission of providing excellent customer service.

Based in Singapore and reporting to the Branch Manager/Assistant Branch Manager, the incumbent will be responsible for processing claims request from customers.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in customer service or in operations, we want to talk to you.

What you'll do

• You will perform counter sales duty for betting products.
• You will process prize claims for winning tickets and ensure accuracy of information.
• You will provide Singapore Pools Account application top up & withdrawal service.
• You will maintain confidentiality of information.
• You will attend to customer's query and provide excellent customer service.
• You will assist Supervisor to maintain branch cleanliness and queue orderliness.

Who You Are

• You will need minimum secondary education.
• You will need customer service, cashiering and cash handling experience.
• You should have experience in retail or F&B service.
• You should have good customer service relationship skills.
• You should be PC literate.

Benefits

• Competitive salaries
• Flexi Benefits
• Staggered working hours
• Medical Insurance

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

If you are interested, please send your resume to P& We will reach out to shortlisted candidates for further career conversations.

Job Description

1. Address inquiries and public feedback related to project site activities and the environments.

2. Foster positive relationships with residents to work closely with the relevant parties.

3. Conduct regular on-site visits to residents'units for activities such as condition surveys, handing over units with the completed internal work and/or appointments made.

4. Arrange water ponding test (where applicable).

5. Send reminders and/or make calls to residents prior to the commencement

of internal work (3 Days Reminder Calls).

1. Coordinate with Supervisor, Sub-con representatives, RTO and residents

for necessary appointments and follow-up (where applicable).

1. Maintaining proficiency in the latest HIP Information Centre System (HICS) and

and staying updated on changes.

1. To update and complete all the HICS records within 1 month from the completion

of the toilet upgrading works and EASE 2.0 for each block.

1. Assist administrative and Data processing and programming (UBS) paperwork.

10.To disseminate information & handle resident complaints/feedback.

11.Other ad-hoc duties as assigned by the Customer Relations Officer and/or management.

Job Requirements

1. O level or Diploma in related fields

2. 3 to 4 years relevant experience

3. Good communication skills.

4. Able to work independently

• To manage and organize daily work schedule
• Navigating HICS and IMS for resident record and reference
• Handing over the completed internal works, conduct condition survey
• To liaise with Project Manager,Supervisor, Sub-cons, RTO and resident.
• To arrange water ponding test ,perform stock taking
• Manage administrative and Data processing and programming (USB) paper works
• create Claim account for QS claim
• To disseminate information & handle resident complaints/feedback for HBD Building Service Centre
• To handle general office activities & work ad-hoc as assigned

• To manage and organize daily work schedule
• Navigating HICS and IMS for resident record and reference
• Handing over the completed internal works, conduct condition survey
• To liaise with Project Manager,Supervisor, Sub-cons, RTO and resident.
• To arrange water ponding test ,perform stock taking
• Manage administrative and Data processing and programming (USB) paper works
• create Claim account for QS claim
• To disseminate information & handle resident complaints/feedback
• To handle general office activities & work ad-hoc as assigned

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication & interpersonal skills