2861 Customer Service Expertise jobs in Singapore

Customer Service Specialist

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without

compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-

paced environment.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

11. Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

About the Company

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organisations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.

We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients' businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.

If you are interested in this role, send us your CV to

Job Type: Contract

Contract length: 12 months

Pay: $3, $4,000.00 per month

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a passion for patient care.

Key Responsibilities

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, procedures, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

• Minimum GCE 'O' Level or Diploma; healthcare-related qualifications are an advantage.
• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficient in using clinic management software, CRM tools, and social media messaging platforms.
• Able to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.
• Experience handling patient enquiries across multiple communication channels.
• Calm under pressure and solutions-oriented.

Job Description

• Handle customers' enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers' feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

• Junior PSA: $2.5k, Senior PSA: $3k

• Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 11:30AM to 9PM, . Shift shall be rostered. - With 1 hour of meal time
  5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
  Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
  B2B Accurate Data Entry

"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA."

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, procedures, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

• Minimum GCE 'O' Level or Diploma; healthcare-related qualifications are an advantage.
• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficient in using clinic management software, CRM tools, and social media messaging platforms.
• Able to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.
• Experience handling patient enquiries across multiple communication channels.
• Calm under pressure and solutions-oriented.

• Leadership & People Management: Lead, mentor, and motivate a large team of supervisors, team leads, and customer service representatives across multiple shifts (including nights, weekends, and holidays).
• Operational Excellence: Manage the daily operations of a 24/7 contact center, ensuring service level agreements (SLAs) are consistently met or exceeded for key metrics (e.g., Answer Speed, Abandonment Rate, First Contact Resolution).
• Performance Management: Monitor and analyze contact center performance data (via CRM, telephony systems, and WFM software) to identify trends, implement improvements, and drive accountability.
• Resource Planning & Workforce Management: Collaborate with WFM analysts to forecast volume, create efficient staffing schedules, and manage real-time adherence to ensure optimal coverage.
• Quality Assurance: Develop and maintain quality assurance programs to monitor customer interactions, provide constructive feedback, and implement training initiatives to elevate service quality.
• Customer Experience: Champion the customer experience, developing strategies to improve customer satisfaction (CSAT) and Net Promoter Score (NPS).
• Process Improvement: Continuously identify and implement process improvements, technological enhancements, and best practices to increase efficiency and agent productivity.
• Reporting: Prepare and present regular reports on contact center performance, challenges, and achievements to senior management.

• Experience: 5+ years of experience in a contact center management role, with a proven track record of leading large teams in a 24/7 environment.
• Technical Proficiency: Deep familiarity with contact center technologies (e.g., Avaya, Cisco, AWS Connect), CRM systems (e.g., Salesforce, Zendesk), and Workforce Management (WFM) principles.
• Data-Driven Mindset: Strong analytical skills with the ability to interpret data, create reports, and make data-informed decisions to drive performance.
• Leadership Skills: Exceptional leadership and interpersonal skills with a demonstrated ability to coach, develop, and inspire teams to achieve excellence.
• Communication: Excellent verbal and written communication skills, with the ability to effectively communicate with frontline staff, peers, and executives.
• Problem-Solver: A proactive and resilient problem-solver who can manage high-pressure situations, including escalations and crisis management.
• Education: Bachelor's degree in Business Administration, Communications, or a related field is preferred. Equivalent practical experience will be considered.

• A competitive salary and performance-based bonus structure.
• Opportunities for professional development and career advancement.
• A collaborative and supportive company culture that values innovation and initiative.

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a passion for patient care.

Key Responsibilities

• Handle inbound calls, emails, and social media enquiries related to dental/medical services.
• Schedule, confirm, and manage patient appointments across multiple clinic locations.
• Provide accurate information on treatments, procedures, promotions, and clinic policies.
• Verify patient information and maintain accurate records in the clinic management system.
• Assist patients with pre-treatment preparation instructions and post-treatment care guidance.
• Manage urgent cases by escalating to the appropriate clinic staff.
• Monitor and respond to patient feedback and enquiries on social media platforms.
• Work closely with clinic teams to ensure smooth patient flow and excellent service standards.
• Maintain confidentiality of patient information in compliance with PDPA and clinic policies.

Requirements

• Minimum GCE 'O' Level or Diploma; healthcare-related qualifications are an advantage.
• At least 1 year of call center or front desk experience in dental, medical, or healthcare settings.
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficient in using clinic management software, CRM tools, and social media messaging platforms.
• Able to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented, empathetic, and able to handle sensitive patient matters with discretion.
• Willing to work shifts, weekends, or public holidays if required.
• Knowledge of common dental or medical terms and procedures.
• Experience handling patient enquiries across multiple communication channels.
• Calm under pressure and solutions-oriented.

Job Description

• Handle customers' enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers' feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Junior PSA: $2.5k, Senior PSA: $3k

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 11:30AM to 9PM, . Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA."

We are seeking a highly skilled professional to join our team as a Call Support Specialist/Telemarketer.

This role requires providing exceptional customer service and handling incoming calls from clients. As a Call Support Specialist/Telemarketer, you will work in a dynamic call centre environment, where effective communication and professionalism over the phone are essential.

The ideal candidate will possess a strong track record in delivering excellent customer service and have experience in telemarketing or cold-calling. Proven experience as a Recruitment Consultant or HR Consultant is an added advantage.

To be successful in this role, you should be able to work independently and collaboratively as part of a team, with a confident and pleasant personality. The ability to learn new skills and take on a commission-based role is also essential.

Key Responsibilities:

• Deliver exceptional customer service over the phone
• Handle incoming calls and resolve customer queries efficiently
• Meet sales targets through telemarketing efforts and initiatives
• Collaborate effectively as part of a high-performing team
• Develop and maintain strong relationships with customers

Candidates must be willing to undergo CEI certification or complete the CEI course. A willingness to take on a commission-based role is also required.

Besides being highly skilled and experienced, you should also be results-driven, proactive, and possess excellent problem-solving skills. If you are a motivated individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.