3236 Customer Centric Approach jobs in Singapore

We are looking for a Customer Experience (CX) Designer on a 1-year renewable contract to shape seamless, user-centred experiences across digital and physical touchpoints. You'll go beyond workflow design — applying your UX skills in research, facilitation, and problem-solving to ensure every journey is intuitive, consistent, and meaningful.

Key Responsibilities

• Map and improve end-to-end customer and employee journeys using service blueprints and workflow design.
• Conduct user research, interviews, and co-creation workshops , translating insights into actionable design solutions.
• Prototype, test, and refine experiences across channels.
• Collaborate with cross-functional teams to deliver scalable, human-centred solutions.
• Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.

Qualifications

• 2+ years' experience in CX, UX, or service design.
• Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation).
• Strong UX skillset — able to break down complex processes into clear, simple journeys.
• A people-oriented designer, comfortable working with stakeholders and end-users.
• Team player with the adaptability to balance individual strengths with team support.

Interview Process

• Assignment submission is required to be considered for interview.
• Shortlisted candidates will attend a 60-minute interview :

30 mins : General interview with the hiring team.

30 mins : Technical showcase of your assignment.

At The Nuggets Academy, we don't just teach, we transform lives. We're on a mission to help every child thrive, especially those who've been left behind by traditional systems. Our team is growing fast, and we're looking for a Customer Experience & Sales Executive to be the warm, trusted voice for our parents.

This isn't your average front desk or admin role.

This is a relationship role.

A trust-building role.

A make-a-mum-breathe-a-sigh-of-relief kind of role.

• Be the first line of care: Answer WhatsApp, emails, and calls from parents with empathy and clarity
• Guide parents: Recommend the right programme for their child (we'll train you in our curriculum and coaching system)
• Follow up with leads and walk-ins: You'll help them feel safe, seen, and supported—not hard-sold
• Coordinate class placements, trial bookings, and onboarding logistics
• Track weekly CS & sales metrics (we'll show you how—don't worry if you've never done this)
• Spot gaps, suggest improvements, and help us raise the bar for parent experience

• You love talking to people and making them feel at ease
• You've got a service heart but you're not afraid to close a sale (you want families to join us)
• You're the type who follows up without being chased
• You can write with warmth and professionalism
• You're organised, responsive, and not scared of Google Sheets or CRMs
• You have experience in either customer service or sales (education background is a bonus)

• A mission-led team that values heart, growth, and high standards
• Real career progression (we're growing fast—so will you)
• Work that makes a real impact on families
• Beautiful centre in Hougang with a friendly team

• 5-day work week, including one weekend
• Weekdays 12pm - 9pm, Weekends 830am - 6pm
• Full-time role, on-site in Hougang
• Salary range: commensurates with experience

Send us an email telling us:

1. Why you'd love to join The Nuggets Academy
2. One experience you've had giving great customer service or helping someone solve a problem
3. Your CV or LinkedIn link

We don't care if you've worked in a tuition centre, hotel, gym, or tech startup—as long as you care deeply about people and are ready to grow with us.

This is an exciting position armed with endless opportunities to influence & shape customers' behavior, and to elevate the perceived value of service that is second to none. The individual is empowered with guided means to redefine service excellence and make a difference in the lives of the customers.

Priority of "Key Customers" focus shall be:

• New to Spa Customers.

• Lapsed/Displaced Customers (Yellow/Red).

• High Value Customers (by contribution & duration).

CORE ROLES & RESPONSIBILITIES

INTERACTION

1) Personally own & follow up on a new customer enquiry (usually off-line) which ultimately lead to a visitation.

2) Address service interest enquiries with value-add next steps & take the interaction to a different level that is not expected. I.e., "Serve to Impress".

3) Follow-up on lapsed/displaced customers to re-engage service interests, complete with invitation that can help trigger actions.

4) Establish clear understanding of customer needs that can help the business team to prepare customers engagement & conversion strategy.

5) Ensure communications line stays open with the customers & to continuing reinforce service interest, such as proactively share knowledge (Google, skin care reference book, professional resource) and research customer skin concerns and obtain recommended solutions and communicate with customers (via social media, Email, etc).

JOURNEY

6) Oversee to receive and welcome customers (especially 1st visit) and to ensure the journey to service experience is seamless and smooth.

7) Assist in setting up customer profile and engage customers in skin consultation (skin analysis) complete with service consultation (understanding needs & preferences, aligning expectations).

8) Perform new customer inception & enrolment to our amenities & facility features, and conceptually position key benefits (Unique Selling Propositions).

9) Oversee Key Customers appointment scheduling & preferences and work closely with Beauty Therapists to match & exceed service expectations.

10) Conduct post service reviews and gather insights to further improve future service deliveries.

11) Monitor customers skin care progress with the beauty therapist to ensure optimum long-term care.

RELATIONSHIP

12) Support Head Customer Experience to monitor key social media reviews (Google) and provide next steps and follow ups where necessary for swift service follow-up/recovery (if any).

13) Create memorable gesture of special touches that can have an impactful outcome, by paying close attention to customers special interests (favourites, hobbies, etc) and occasions (e.g., birthdays, anniversary, etc).

14) Maintain CRM related initiatives, such as birthday cards, personalised greetings and well wishes, gesture of goodwill and appreciation tokens, etc.

elationships15) Assist to host exclusive activities/events to strengthen relationships & loyalty.

GENERAL DUTIES

• Assist in general customer service duties which include handling of customers' appointments & follow-ups, and to perform transaction & cashiering activities when Customer Service team is unavailable.

• To be a team player and support the Beauty Therapists in preparing & setting up the treatment rooms where feasible.

THE CANDIDATE

Candidate should preferably have:

1) MinimumTwo years of experience in the premium hospitality & customer service/guest relation work.

2) Attention to detail & quality.

3) Pleasant personality with cheerful disposition.

4) Confident & poise in projecting a professional image through good personal grooming.

5) Good communicator both in English & Chinese.

6) Resourceful in researching for solutions to meet challenges.

7) Computer literacy & familiar with handling POS systems.

8) Able to perform simple analysis work using tools such as Excel.

We're looking for a Customer Experience Specialist who thrives on making customers feel supported, valued and understood. Your main focus will be delivering exceptional service and building lasting relationships, with occasional opportunities to recommend solutions that make their lives easier.

Responsibilities

• Respond promptly to customer inquiries via phone, email or chat
• Listen actively to understand concerns and provide clear, helpful answers
• Resolve issues with empathy, patience, and professionalism
• Keep customers updated on progress when handling ongoing requests
• Recommend additional services or upgrades only when they genuinely benefit the customer
• Record all interactions accurately in the system for smooth follow-ups
• Share customer feedback to help improve company services and processes

Requirements

• Diploma or degree in Business, Communications or related field
• Warm, approachable communication style
• Strong problem-solving and listening skills
• Ability to stay calm under pressure and handle difficult situations tactfully
• Previous customer service experience is a plus, but not required
• Eagerness to learn about company products and services

Benefits

• Competitive salary with service-related performance bonuses
• Structured training on communication and customer engagement skills
• Friendly, team-focused working environment
• Opportunities to grow into senior service or account management roles

Job Types: Full-time, Permanent, Fresh graduate

Pay: $2, $3,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person

Enjoy the convenience of a 5-day work week with the added flexibility to choose which days you work.

Our commitment to your well-being includes coverage for medical expenses, providing you with the necessary support to maintain a healthy lifestyle.

Receive special discounts on our store products and services, our way of expressing gratitude for your commitment to the well-being of cats, both at home and within our care.

Enjoy additional leave on your birthday to relax, unwind, and celebrate in a way that brings you joy.

Here, you'll find like-minded individuals who share your passion for cats. It's not just a job; it's a community of cat enthusiasts working together to create a perfect environment for our kitties

We believe that a genuine love for cats and a willingness to learn are the essential qualities for success. No prior work experience is required; we'll provide the training and support you need to become a confident and capable member of our team.

Your journey with us is just the beginning. We believe in fostering growth and development. As you become more familiar with the ins and outs of cat care, you'll have access to career advancement opportunities

While our primary focus is on creating a comfortable environment for our feline guests, we understand that flexibility enhances work satisfaction.

Customer Experience Specialist (Outlet Based)

Responsibilities

• Provide end-to-end customer support across phone, email, and online channels, ensuring prompt responses and satisfaction
• Maintain accurate records of customer interactions, transactions, feedback and complaints, following up where necessary to ensure resolution.
• Manage and update the e-commerce database, including product listings, promotions and related content.
• Support retail operations by handling point-of-sale duties, merchandising and maintaining store presentation
• To undertake responsibility for ad hoc administrative tasks.

Job Requirements:

• Meticulous attention to detail, willing to learn;
• Be able to work independently and proactively
• Good communication and interpersonal skills
• Working experience is advantageous but not necessary.

JUST GRADUATED? ORD DONE? NO EXPERIENCE? NO WORRIES

Step into a people-first career

What's In It For You

• Face-to-Face Interactions – Build trust and create memorable experiences.
• Assist Customers – Answer questions and guide them with confidence.
• Professional Growth – Sharpen your communication and service skills.

Why You'll Love It Here:

• No experience needed – we'll guide you every step.
• Supportive team with a fun vibe.
• A role that keeps you moving, not sitting.

Weekly Pay + Uncapped Commissions

Plus:

• Learn customer engagement strategies.
• Leadership path for motivated individuals.
• Campaigns may include travel opportunities.

Position Summary

• Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor.
• Drives result by developing and executing short term action plans and long-term strategies.
• Leads brand initiatives to create an excellent Associate and customer experience while meeting and exceeding company productivity standards.

Roles & Responsibilities:

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:

• Foster a customer-centric culture, where the full energy and activity of store team are focused on delivering highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Owns the customer experience throughout the total store
• Maximises sales potential by spending 80% of scheduled time on the sales floor
• Demonstrates excellent customer sales lead (CSL) behaviours while owning 10-12 segments per week
• Owns Best at Bras with a focus on current selling strategies
• Supports, models and enhances all selling and sales support behaviours to ensure a seamless customer experience
• Analyses customer experience reports and insights and mobilizes the team accordingly
• Promote ownership and accountability for category management
• Understands and adheres to and reinforces company and brand standards
• Gains business insights and creates SMART action plans that improves execution and results in partnership with category manager
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained
• Leads strategic planning of brand guide with category managers and partners with brand delivery team to ensure high level of visual merchandising execution
• Creates an awareness of and builds capabilities in loss prevention by fostering a culture of integrity and connecting the links between customer service, associate engagement and shrink.

The Customer Experience Coordinator will be responsible for delivering exceptional customer experiences through effective communication and relationship-building skills.

This role requires a high level of professionalism, with the ability to communicate complex information in a clear and concise manner.

• Respond to customer inquiries via phone, WhatsApp, and other channels
• Address and resolve customer concerns politely and professionally
• Maintain accurate records of all customer interactions in our CRM system
• Support the loan processing team with daily customer communication

A successful Customer Experience Coordinator will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Additionally, this individual should have a positive attitude, good time management skills, and the ability to adapt to changing priorities.

• Work in a dynamic and supportive team environment
• Enjoy stable and professional work setting with strong leadership
• Have opportunities for transparent career growth and development
• Benefit from centrally located offices

We are seeking a reliable and efficient customer service professional to join our organization. The ideal candidate will have excellent communication and interpersonal skills, with the ability to handle customer inquiries in a professional and courteous manner.

The successful candidate will be responsible for various administrative tasks, including data entry, filing, and other duties as assigned. Key Responsibilities:

• Process enrolments and registrations for schools
• Respond to customer inquiries via phone, email, or in-person
• Assist in daily school operations and any ad-hoc duties assigned

Requirements:

• Ability to multitask and prioritize tasks effectively
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills

Working Environment:

• Fast-paced environment

Personal Qualities:

• Comfortable working independently
• Proactive and solutions-focused