1,390 Customer Service & Helpdesk jobs in Singapore

Direct message the job poster from NCS Group

NCS, a subsidiary of Singtel Group, is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 13,000-strong team across 58 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. For more information, visit ncs.co.

NCS Tesseract, NCS’ Innovation Hub in Singapore, is the beating heart of innovation at NCS. Tesseract plays a critical role in accelerating NCS’s growth strategy, by driving innovation to unlock business value for clients, revolutionising the way businesses operate. We are a small but impactful team, that focuses on helping our clients in their innovation journey. We achieve this by widening clients’ horizons with inspiring use cases from various industries, demonstrating how similar challenges have been tackled successfully.

The Innovation Hub Manager (Tech Workshops and Client Experience) reports to the Innovation Hub Director to perform a variety of Strategy Planning, Research, Project Management, Business Development and Operations roles for Tesseract. The role requires competency in working with stakeholders across and outside the organisation to achieve the overall strategy and objectives of Tesseract, and working in an agile team to ensure an immersive, engaging and productive experience for clients visiting Tesseract, both virtually and physically.

The Innovation Hub Manager performs the following roles including but not limited to:

A) Client Workshops:

• Support the overall strategy and objective in pushing client conversations from business development into business opportunities for the organisation
• Coordinate varying types of Workshops and Events (virtual/physical/hybrid) end-end, from planning, preparation, execution, and post-program reports
• Support Research work for specific client workshops
• Support the efficient day-to-day running of Tesseract
• Prepare Quarterly Reports
• Support in building use cases and demos aligned to the strategic direction of NCS

The ideal candidate should possess the following skills and attributes:

• Startup mentality & thinking out of the box to see moving parts from multiple angles, constantly challenge the norms, and arrive at the most effective way to help the team solve problems
• Passionate about Technology
• Experience in managing multiple stakeholders
• Strong team player with good communication skills
• Experience in Workshop and Events management (virtual/physical/hybrid)
• Comfortable in multitasking, working on a few client workshops planning in parallel
• Experience in Microsoft Office Software (e.g. Excel, PowerPoint)
• High level of attention to details and being able to think and act on the feet
• Comfortable engaging and presenting to a large audience
• Experience in engaging with Innovation Ecosystem is a bonus
• Experience in UI/UX and Design Thinking is a bonus
• Experience in Consulting practices is a bonus

Join us at Tesseract, where the future of innovation is being shaped today!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development, Consulting, and Strategy/Planning
• Industries IT Services and IT Consulting and Technology, Information and Media

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Key Responsibilities & Duties:

As a Customer Service Executive at Chasen Logistics Services Limited, you will be the primary liaison between the company and our valued/potential clients. You are responsible for ensuring a high level of customer satisfaction through timely, accurate, and professional service delivery across various logistics and project-related engagements.

Client Engagement & Communication

• Act as the first point of contact for all customer inquiries, service requests, feedback, and complaints via phone, email, and in-person channels.

• Understand customer requirements and provide timely and appropriate solutions or escalate to relevant departments when necessary.

• Liaise with the Sales Department to forward and follow up on customer sales inquiries and quotations.

Project Coordination & Job Scheduling

• Coordinate with the Operations Department to schedule and monitor logistics activities, including relocation, warehousing, and technical projects.

• Maintain clear communication with internal departments to ensure job specifications are understood and delivered according to customer expectations.

• Track project milestones and ensure adherence to delivery timelines.

Job Monitoring & Documentation

• Utilize the EPR system to input, monitor, and update job status throughout the project lifecycle.

• Ensure all jobs are marked as "CLOSED" in the ERP system upon completion and receipt of signed Delivery Orders.

• Coordinate with the Accounts Department to ensure proper documentation is submitted for billing and invoicing purposes.

Quotation & Procurement Support

• Prepare and issue customer quotations in a timely and accurate manner.

• Create Purchase Requisitions and coordinate with the Procurement team to obtain Purchase Orders from vendors/suppliers for job-related requirements.

Service Quality & Continuous Improvement

• Maintain a high standard of professionalism and customer service at all times.

• Support internal process improvements by providing feedback on recurring customer issues or bottlenecks.

• Assist in developing service scripts, email templates, and FAQ documents to improve response consistency.

• Maintain proper records of customer communications and job-related documentation.

• Provide administrative support for departmental reporting, audits, and reviews.

• Carry out any other duties as assigned by management to support overall departmental goals.

Requirements & Qualifications:

• Diploma or Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or any related field.

• Prior experience in customer service, preferably within the logistics, supply chain, or transportation industry, will be an added advantage.

• Strong interpersonal and communication skills with the ability to engage effectively with customers, vendors, and internal teams.

• Demonstrated ability to remain patient, empathetic, and composed while handling customer issues or high-pressure situations.

• Excellent organizational and time management skills with keen attention to detail.

• Skilled in negotiation and problem-solving, with a proactive and solution-oriented mindset.

• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); experience with logistics software or ERP systems (e.g., RVS) is a plus.

• Able to work independently and manage multiple tasks in a fast-paced, deadline-driven environment.

• A strong team player who is collaborative, adaptable, and committed to achieving team objectives and delivering customer satisfaction.

• Immediate availability will be an advantage.

Please note: The current work location is at 6 Tuas Avenue 20, Singapore 638820 . However, the company is expected to relocate back to our main building at 18 Jalan Besut, Singapore 619571 within an estimated timeframe of 2 to 4 months.

This position is responsible for ensuring the efficiency and effectiveness of the Order-To-Cash (OTC) process, maintaining customer satisfaction, and supporting the customer service team's performance and continuous improvement initiatives.

Job Responsibilities:

• Providing reference pricing from SAP and issuing SAP quotations to support sales in pricing strategies.
• Customer Inquiry Handling: Managing customer inquiries to deliver professional support and resolve issues.
• Order Processing: Receiving and processing various customer orders, coordinating with production planning to meet delivery dates, managing consignment stock, and monitoring hedging prices in SAP.
• Customer Master Data and Material Management: Requesting new customer numbers, coordinating material number releases, and handling engineering change requests.
• Regulatory Compliance and Ad-Hoc Tasks: Participating in certification processes and other initiatives, and performing tasks as assigned by the supervisor.

Job Requirements:

• Diploma or higher in any field.
• Minimum of 5 years' experience in customer service and SAP.
• Knowledge of SAP OTC, sales, pricing, logistics, and supply chain processes.
• Effective team collaboration skills.
• Ability to adapt in a fast-paced environment.

• Mid-Senior level

• Full-time

• Customer Service

• Semiconductor Manufacturing, Appliances, Electrical, Electronics, and Chemical Manufacturing

3 days ago Be among the first 25 applicants

• Manage the Customer Service (CS) team and perform CS roles during peak hours and in the absence of any CS team members.
• Handle day-to-day customer service queries and requests via phone and email.
• Communicate complex questions in a relatable and understandable manner.
• Ensure customer service transactions and inquiries are handled promptly and accurately.
• Work independently to manage cases, maintaining accurate and proper records.
• Manage change, quality assurance, and change management for assigned projects.
• Implement procedures and processes according to laid-down guidelines.
• Generate CS call and email statistics reports.

• Manage the CS team and perform CS roles during peak hours and in the absence of any CS team members.
• Handle day-to-day customer service queries and requests via phone and email.
• Communicate complex questions in a relatable and understandable manner.
• Ensure customer service transactions and inquiries are handled promptly and accurately.
• Work independently to manage cases, maintaining accurate and proper records.
• Manage change, quality assurance, and change management for assigned projects.
• Implement procedures and processes according to laid-down guidelines.
• Generate CS calls & emails statistics reports.

• Min Diploma / A level / O level
• At least 2 years of experience as a customer service personnel
• Strong communication skills, leadership abilities, empathy towards customers and team members, problem-solving skills, ability to motivate and train employees, and a commitment to continuous service improvement.
• Proficient in computer skills.

Reporting to Operations Senior Manager

Salary Range: $3,300 to $3,800

Work Location: Jalan Bukit Merah

• Mid-Senior level

• Full-time

• Other

• Technology, Information and Internet

This job is not expired.

Customer Success Engineer (Singapore / APAC)

Here at Ailytics, we’re building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters!

As aCustomer Success Engineer, you’ll be a main technical point of contact for our clients. You’ll lead platform implementations, then provide subsequent training and support as needed. This is an important role to our growth that blends customer-facing and behind the scenes responsibilities.

Please note:

We are open to considering full-time employees or those on a traineeship under our partnership with SGInnovate’s PowerX program .

This role is based in our Singapore office and will support clients based in Singapore and potentially within the APAC region. Within Singapore, this role may require periodic travel and transporting of materials to client sites. Due to the nature of the role, we are ideally looking for someone with a Singapore driving license.

What You Will Be Doing

• You’ll be the primary liaison for customers and their worksites; understanding specific needs and providing customized plans.
• Lead implementation and integration of our video analytics solutions into our customers’ workflows and systems.
• Travel to customer sites for implementations as needed.
• Conduct daily checks and maintenance on deployments, troubleshoot issues, and escalate matters to the CTO if required.
• Formulate training sessions and workshops to educate customers on utilization of our products and technologies.
• Contribute to the long term development of our customer success processes, blueprints, and best practices as the team evolves.
• Provide guidance to interns for daily tasks and impart your experience of video analytics with them.
• Stay informed about latest industry trends and video analytics developments in order to enhance our customer success strategies.

Our Ideal Requirements

• A Singapore driving license.
• Demonstrated success in a customer success or technical account management role.
• Prior experience in software development and/or technical support.
• Excellent communication skills, a customer-first mentality, and a high dose of empathy.
• Experience with project management software (such as Jira, Confluence), and customer success metrics.
• Prior knowledge of computer vision, video analytics, or IP camera technologies/platforms is a great plus.
• A self-starter and someone with a growth mindset.

Why Work At Ailytics?

• This is an opportunity to create lasting impact and explore the intersection of AI and safety.
• We’re a start-up that’s still in its early stages. If you’re looking for an environment where you can really make an impact, this is it.
• We value strong standards, high transparency, and low egos. Let us know if this sounds like you

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology and Consulting
• Industries IT Services and IT Consulting

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Plentong Baru, Johore, Malaysia 1 month ago

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Our client is a Freight Forwarding firm with Global presence, they are looking to hire an experienced and driven Customer Service Specialist with a strong sales background.

Key Responsibilities:

• Develop and manage new and existing customer accounts, driving sales growth
• Develop new business opportunities and identify areas for growth within the Singapore market
• Promote and sell freight forwarding services, ensuring profitability and customer satisfaction
• Prepare quotations, proposals, and presentations tailored to client needs
• Coordinate and monitor the entire shipment process from booking to delivery, ensuring smooth operations
• Liaise with carriers, overseas agents, and internal teams to secure competitive rates and efficient service
• Resolve any operational issues or customer complaints promptly and professionally
• Maintain accurate records of sales activities, customer interactions, and shipment documentation
• Stay updated on market trends, competitor activities, and industry developments to identify new business opportunities

Requirements:

• 5+ years of experience in freight forwarding, with a proven track record in sales and business development
• Strong knowledge of international shipping procedures, Incoterms, and customs regulations.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently while contributing to a team environment.
• Strong customer service mindset with a solution-oriented approach.
• Self-motivated, target-driven, and able to thrive in a fast-paced environment.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Supply Chain, Sales, and Business Development
• Industries Transportation, Logistics, Supply Chain and Storage and Freight and Package Transportation

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Johor Baharu, Johore, Malaysia 1 month ago

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4 weeks ago Be among the first 25 applicants

This range is provided by Lotte Duty Free Singapore. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

SGD30,000.00/yr - SGD36,000.00/yr

• Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services
• Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements
• Provide recommendations on liquor and tobacco products
• Build strong, lasting relationships with travelers through active engagement
• Proactive to utilize upselling techniques to achieve sales target
• Stay informed on duty-free allowances, age restrictions, and relevant regulations
• Resolve travelers concerns or complaints promptly and professionally
• Handle cashiering transactions accurately and efficiently
• Monitor and maintain healthy inventory levels
• Be the company's front line ambassador to uphold company's branding and image
• Housekeeping and adhere to visual merchandising guidelines provided by the management
• Any other duties assigned by the Supervisors or Managers in charge
  
  

• Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services
• Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements
• Provide recommendations on liquor and tobacco products
• Build strong, lasting relationships with travelers through active engagement
• Proactive to utilize upselling techniques to achieve sales target
• Stay informed on duty-free allowances, age restrictions, and relevant regulations
• Resolve travelers concerns or complaints promptly and professionally
• Handle cashiering transactions accurately and efficiently
• Monitor and maintain healthy inventory levels
• Be the company's front line ambassador to uphold company's branding and image
• Housekeeping and adhere to visual merchandising guidelines provided by the management
• Any other duties assigned by the Supervisors or Managers in charge
  
  

• At least 3 years of customer service experience in retail or hospitality industry preferred
• Excellent communication and interpersonal skills to engage with travelers effectively
• A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment
• Multilingual skills will be an added advantage to assist international travelers
• Able to commit to rotating shift hours, including public holidays and weekends
• Some level of knowledge, skill and familiarity with technology preferred

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Join to apply for the Customer Service Executive (2 months contract) role at Ascenda .

We’re looking for a customer service-driven individual who is keen to work and learn in a fast-paced environment. This is a part-time position for a duration of 2 months.

Working Period: November - December 2024

Working timezone: Australian Eastern Standard Time

• Answer customer queries by phone and email with focus on first contact resolution
• Provide accurate and complete information to customers by following the right processes
• Manage and resolve customer complaints
• Willing to go the extra mile to help customers

• Minimum Diploma holder
• Minimum 2 years’ experience working in a call center, handling inbound calls and emails
• Previous experience with the airline, hotel, or loyalty/rewards industry is a great advantage
• Prior experience and willingness to work following Australian Eastern Standard Time
• Enthusiastic, resilient, adaptable, and keen to work in a fast-paced environment
• Self-motivated and able to work unsupervised
• Positive attitude and can-do mindset
• Strong communication and interpersonal skills
• Excellent English communication skills
• Strong cross-cultural awareness
• Prior exposure to a web-driven environment

• Competitive salary
• Flexible & comfortable working environment
• Diverse and friendly working culture

Ascenda is a global provider of innovative loyalty solutions, operating premium rewards propositions for major financial services and travel brands worldwide. As a trusted partner empowering over 70 of the world’s leading rewards programs, Ascenda develops end-to-end loyalty solutions to address key challenges faced by global brands today.

Committed to making loyalty simple, Ascenda’s solutions are easy to manage, quick to deploy, and designed to deliver exceptional customer value. From end-to-end loyalty management to modular solutions like the TransferConnect currency network and redemption options, Ascenda is dedicated to enhancing loyalty experiences.

Ascenda is an equal-opportunity employer committed to diversity and inclusion. Only shortlisted candidates will be contacted for interviews.

Join us on our mission to make loyalty simple and rewarding for everyone, everywhere.

Join to apply for the Data & Commercial Support - 6 months role at JAC Recruitment

3 days ago Be among the first 25 applicants

Join to apply for the Data & Commercial Support - 6 months role at JAC Recruitment

Company Overview

Our client is specialized in the production and distribution of high-quality diesel and gas generator sets, marine engines, and related systems, serving the Asia-Pacific region with a strong commitment to technological innovation and customer-centric solutions.

Company Overview

Our client is specialized in the production and distribution of high-quality diesel and gas generator sets, marine engines, and related systems, serving the Asia-Pacific region with a strong commitment to technological innovation and customer-centric solutions.

Job Responsibilities

• Assist in entering, updating, and maintaining material, customer, and pricing data in the SAP system. Ensure data accuracy and consistency in alignment with internal governance standards.
• Support the preparation and maintenance of key commercial data lists and related documentation. Coordinate updates based on internal inputs and ensure timely distribution to relevant teams.
• Help design and enhance PowerPoint presentations for internal and external use. Ensure visual appeal, adherence to corporate branding, and clarity in message delivery.
• Generate basic data extracts and summaries to support commercial operations. Conduct data checks, organize digital files, and assist in documenting processes and workflows.
• Contribute to market research activities, including gathering competitor intelligence, identifying industry trends, and compiling public data for internal analysis. Present findings in clear, concise formats.
  
  
  

• A Bachelor's degree or Diploma in Business Administration, Marketing, Supply Chain Management, or a related field is required.
• 1 to 3 years of experience in sales operations, supply chain coordination, or a similar role, ideally within a fast-paced or manufacturing environment.
• Familiarity with SAP systems or platforms is highly preferred.
• Basic understanding of business operations and commercial processes
• Strong attention to detail and commitment to data accuracy
• Proficient in business software tools such as SAP, Microsoft Office, and CRM systems
• Effective communication and coordination skills
  
  
  

• Seniority level Entry level

• Employment type Contract

• Job function Information Technology
• Industries Staffing and Recruiting

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