3,612 Customer Service & Helpdesk jobs in Singapore

We are actively seeking for an Administrator.
We offer medical coverage, yearly bonus + performance bonus, paid time off and a 40 hours work week.
If you have no experience, we will train you to be a super admin.
We are not looking for academic excellence or qualification.


Benefits & Perks:

 Competitive salary package with performance bonuses

Comprehensive medical coverage and insurance benefits

Professional development opportunities and training programs

Comprehensive medical coverage and insurance benefits• Professional development opportunities and training programs

Job Summary:

Respond to customer inquiries via phone, email, and chat in a timely and profession manner•

 Process orders, refunds, and exchanges while maintaining accurate customer records

Identify and escalate complex issues to appropriate department for resolution

Collaborate with team members to improve customer service processes and policies

Job Requirements:

Excellent communication skills in English; proficiency in other languages is a plus

Strong problem-solving abilities and attention to detail

Benefits:
• Additional leave
• Employee assistance programme
• Employee discount
• Free parking
• Gym membership
• Professional development
• Promotion to permanent employee

Join our fast-growing team and be the fac of top-tier brands while earning BIG and having by sending your Resume for an Immediate interview.

We are seeking a highly motivated and detail-oriented Data Entry Specialist to join our team at CrowdStrike . As a Data Entry Specialist, you will play a pivotal role in maintaining and updating our database, ensuring accuracy and efficiency in all data-related tasks.

Key Responsibilities:
• Data Entry: Accurately input data into our systems from various sources.
• Data Verification: Verify and cross-check data for errors or discrepancies.
• Data Management: Organize and maintain electronic and hard copy files.
• Quality Control: Ensure data accuracy and consistency.
• Documentation: Prepare and maintain records, reports, and documents.
• Adherence to Guidelines: Follow company data entry guidelines and procedures.
• Team Collaboration: Work collaboratively with the data entry team to achieve departmental goals.

Why Join CrowdStrike:
• Competitive salary and performance-based incentives.
• Flexible working hours to accommodate your schedule.
• Opportunities for career growth and skill development.
• Supportive and inclusive work culture.
• Work from the comfort of your own home, eliminating the need for any upfront

CrowdStrike is a global leader in cybersecurity, offering advanced solutions to protect businesses from the most sophisticated cyber threats. With our flagship product, Falcon, we provide proactive threat detection, endpoint protection, and incident response to enterprises around the world.

We are expanding our team in Singapore and are looking for an Entry-Level Customer Service Specialist who has a passion for technology and delivering exceptional customer service. This is a great opportunity for individuals with no formal qualifications or technical background to start a rewarding career in cybersecurity, as CrowdStrike offers full training to help you succeed.

Role Overview
As an Entry-Level Customer Service Specialist at CrowdStrike, you will be responsible for delivering high-quality support to customers who use our Falcon platform and other cybersecurity solutions. This role is ideal for individuals who are eager to learn and grow within the cybersecurity industry. No prior qualifications are required—just a passion for technology and a desire to help customers solve problems.

This position will provide comprehensive training in cybersecurity, customer service, and troubleshooting, so you can develop the skills necessary to assist our clients effectively.

Key Responsibilities

Customer Support & Issue Resolution
First Point of Contact: Assist customers by responding to their inquiries via phone, email, and chat, addressing both basic technical issues and product questions.

Technical Troubleshooting: Guide customers through resolving common issues related to the Falcon platform, such as installation problems, configuration errors, and product usage concerns.

Product Guidance: Help customers understand how to use CrowdStrike’s cybersecurity solutions to ensure their systems remain secure and protected from cyber threats.

Documentation: Accurately document all customer interactions and maintain records of issues and resolutions for future reference.

Comprehensive Training and Onboarding

Product Training: Participate in extensive training to become familiar with the Falcon platform, cybersecurity tools, and basic threat detection.

Cybersecurity Education: Learn the foundational concepts of cybersecurity, including common threats like malware, ransomware, and phishing attacks.

Customer Onboarding: Assist in guiding new customers through product setup and initial configurations, ensuring a smooth transition into using CrowdStrike’s solutions.

Customer Relationship Building

Relationship Management: Build positive relationships with customers, providing clear and empathetic communication throughout each interaction.

Follow-up: Ensure that customer issues are fully resolved and follow up to confirm customer satisfaction.

Feedback Collection: Gather customer feedback and escalate issues or suggestions to improve the product and customer support experience.

Collaboration with Internal Teams

Escalation and Support: Work with senior team members and other departments, such as Technical Support and Incident Response, for more complex issues that require advanced technical expertise.

Knowledge Sharing: Contribute insights to improve team processes and help fellow team members resolve recurring issues more efficiently.

Ongoing Learning and Development

Continuous Improvement: Regularly update your knowledge of CrowdStrike’s products and cybersecurity best practices to improve your support capabilities.

Professional Development: As you grow in your role, you will have the opportunity to gain more technical expertise and advance within the company.

Required Qualifications

No formal qualifications required: We’re looking for individuals who are passionate about learning and eager to start a career in cybersecurity.

Strong Interest in Technology: A genuine enthusiasm for technology and an interest in cybersecurity is a must.

Excellent Communication Skills: Ability to communicate clearly and effectively, both written and verbally, in English.

Customer-Focused Attitude: A desire to help people, solve problems, and ensure customer satisfaction.

Problem-Solving Skills: Ability to troubleshoot basic issues, identify the root cause, and guide customers through solutions.

Attention to Detail: Being organized and documenting customer interactions accurately.

Preferred Skills (Not Required, But a Plus)

Experience in a customer service role: Any prior experience in customer service, hospitality, or retail will be beneficial but not necessary.

Basic technical knowledge: Familiarity with concepts such as operating systems (Windows, macOS, Linux) and internet security could be helpful, but not required.

Language Skills: Ability to communicate in other languages such as Mandarin, Malay, or Tamil would be beneficial, depending on the customer base.

Full Training Program:
You will receive a comprehensive training program that covers both customer service techniques and technical knowledge about CrowdStrike’s cybersecurity products. This training will prepare you to assist customers confidently and competently.

Career Development:
CrowdStrike is committed to the professional growth of its employees. As you gain experience, you will have the opportunity to advance to more specialized roles such as Technical Support Specialist, Incident Responder, or Customer Success Manager.

Work Environment:
CrowdStrike promotes a remote-first culture, so you can enjoy the flexibility of working from home or, depending on your location, from our Singapore office. We value work-life balance and provide the tools necessary for you to succeed in a remote or hybrid setting.

Inclusive and Collaborative Team:
You’ll work alongside a supportive, dynamic team that encourages learning and growth. We foster an inclusive environment where everyone has the opportunity to succeed.

Impactful Work:
You will play an essential role in helping customers protect their organizations from cyber threats, contributing to CrowdStrike’s mission to stop breaches and keep data secure.

Overview

Location: West, Pandan

5 days work week

Salary: up to $3,500 per month (with OT pay and AWS and VB)

• Provide Tier 1 and Tier 2 technical support for digital navigation products and services.
• Conduct on-site visits (~30%) for installations, training, and complex troubleshooting.
• Handle remote diagnostics and support via phone, email, and remote access tools (~70%).
• Maintain detailed records of customer interactions, issues, and resolutions.
• Collaborate with product and engineering teams to escalate and resolve technical issues.
• Stay current with product updates, industry trends, and navigational standards.

• Diploma in Electrical and/or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field.
• 3+ years in technical support, preferably in maritime, or digital navigation sectors.
• Familiarity with ECDIS (Electronic Chart Display and Information System), digital charts, publications, SSAS, routing software.
• Strong problem-solving skills and a customer-first mindset.
• Willingness and ability to travel across the APAC region up to 10% of the time.
• Proficient in remote support tools, CRM systems, and technical documentation.
• Experience with SSAS, digital publications and charting systems.
• Experience in CRM software (Dynamics CRM), remote connectivity tools.
• Operational experience in logistics, fleet management, or vessel operations.
• Familiarity with route optimization tools and methodologies.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore

Tel:

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R

Avionic Technical Representative - Customer Response Center

• Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems.
• Prepare accurate, complete and concise technical reports and correspondence.
• Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft.

• You have a College Diploma in Aircraft Maintenance (Avionics).
• You have comprehensive technical knowledge and experience of aircraft systems for the Challengers and the Global Express.
• However, candidates with avionics technical knowledge on other Bombardier products will also be considered.
• You have a minimum of ten (10) years’ experience in problem solving in the Interior and the Green Aircraft domain.
• You are customer focused and have strong English and French communication skills (spoken and written).
• You have an AME license or equivalent (an asset).
• You must be available for off-site assignments on short notice (10%).
• You are comfortable using MS Office Programs.
• You are available to work days, evenings, nights and weekends on rotation.

We are seeking a Director, Client Services Project Management to join our global Hospitality Solutions team, where innovation knows no borders. This team partners with hotels worldwide to deliver advanced technology that powers revenue optimization, distribution and guest-centric digital experiences. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.

Your mission is to lead the project delivery organization for the APAC region, overseeing client implementation, enterprise onboarding and program execution. This role demands strategic leadership, operational excellence and a deep understanding of regional hospitality markets. You will ensure scalable, high-quality project delivery while driving customer satisfaction and retention. To be successful, you must be resilient, adaptable, customer-obsessed and deeply collaborative, with a strong bias for action and a drive to deliver measurable outcomes.

• Lead the client services project management function across APAC, ensuring successful implementation of Hospitality Solutions products.
• Manage a team of project managers and implementation experts with full HR and budgetary responsibility.
• Develop and drive operational strategies that align with regional business goals and global standards.
• Collaborate with commercial, product and technology teams to influence roadmap priorities and resolve delivery challenges.
• Serve as an executive sponsor and strategic advisor to key hospitality partners across the region.

• Minimum 15 years of experience in client services, project management or business leadership within the hospitality, travel technology or SaaS industries.
• Proven success leading multi-country implementation teams in complex, matrixed environments.
• Expertise in customer engagement, team management, budgeting and operational planning.
• Strong understanding of APAC hospitality market dynamics and cultural nuances.
• Excellent communication, stakeholder management and decision-making skills.

Benefits are not one-size fits all, which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self:

• Competitive pay & bonuses
• Flexible work options
• Comprehensive healthcare
• Generous PTO & holidays
• Strong retirement plan
• Family-friendly benefits
• Professional development

1. Team Leadership

• Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents).
• Allocate and prioritize incoming support tickets.
• Provide coaching, mentoring, and performance feedback to helpdesk agents.
• Manage scheduling, ensuring coverage for different shifts if needed.

2. Technical Support Oversight

• Ensure tickets are handled efficiently, professionally, and within SLAs (Service Level Agreements).
• Handle complex or escalated technical issues that junior staff can't solve.
• Maintain high standards for troubleshooting and documentation.

3. Customer/End-User Communication

• Ensure excellent service to internal or external users.
• Follow up with users on unresolved issues or complaints.
• Communicate downtime, incidents, and updates clearly to affected users.

4. Reporting and Metrics

• Track ticket volumes, resolution times, customer satisfaction scores, and other KPIs.
• Produce regular reports for IT managers or senior leadership.
• Identify patterns or recurring problems and suggest long-term fixes.

5. Process Improvement

• Create, update, and enforce helpdesk policies, knowledge base articles, and standard operating procedures (SOPs).
• Recommend tools or process upgrades to improve efficiency (like better ticketing systems, chatbots, etc.).

6. Collaboration

• Work closely with other IT teams (Network, Systems, Security) to escalate and resolve major issues.
• Participate in change management and incident management processes.

7. Training and Development

• Onboard new helpdesk staff.
• Organize continuous learning (e.g., new software rollouts, cybersecurity training).

• Working Days: 5 days/week – 44 hrs (3 shifts)
• Salary: $2,200 to $3,100
• Potong Pasir

Responsibilities

• Carry out the daily operational duties and supervise residents in their regular activities
• Assist residents with any difficulties related to day-to-day issues at Dayspring Residential Treatment Centre and ensure their welfare and safety
• Promote discipline among the residents and be a mentor/role model to them
• Assess, respond and handle crises or conflicts
• Carry out individual therapeutic interventions based on care plans by treatment team
• Participate in providing physical, emotional, spiritual, mental, educational, and social needs of residents

Requirement

• With experience in working with youth at-risk
• With basic processing and counselling skills
• With knowledge of common issues and disorders that appears in trauma and abuse
• Willing to work on 3-shift rotations and over weekend/Public Holidays

The Supreme HR Advisory Pte. Ltd | 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn | EA Personnel License R

Temporary Pharmacy Assistant (1 Month Contract – 5 Openings)

Location: Jurong East (Govt Healthcare)
Duration: 29 Sept – 17 Oct 2025 (1 month)
Working Hours: Monday – Friday, 9:00 AM – 5:30 PM / 9:30 AM – 6:00 PM
Salary: $12/hr

Job Responsibilities:

• Manage patient flow at Outpatient Pharmacy (Level 2 & 3)
• Guide patients/caregivers in using app to order medication delivery services
• Assist patients/caregivers with payment processes
• Support in packing of medication orders when required

Requirements:

• Preferably with prior customer service experience
• Tech-savvy and comfortable guiding patients in mobile app usage
• Able to commit to the stated period

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp:

Email :

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R

Recruit Express Pte Ltd Company Reg. No. W | EA LICENCE Number: 99C4599