2,099 Customer Service & Helpdesk jobs in Singapore

CrowdStrike is a global leader in cybersecurity, offering advanced solutions to protect businesses from the most sophisticated cyber threats. With our flagship product, Falcon, we provide proactive threat detection, endpoint protection, and incident response to enterprises around the world.

We are expanding our team in Singapore and are looking for an Entry-Level Customer Service Specialist who has a passion for technology and delivering exceptional customer service. This is a great opportunity for individuals with no formal qualifications or technical background to start a rewarding career in cybersecurity, as CrowdStrike offers full training to help you succeed.

Role Overview
As an Entry-Level Customer Service Specialist at CrowdStrike, you will be responsible for delivering high-quality support to customers who use our Falcon platform and other cybersecurity solutions. This role is ideal for individuals who are eager to learn and grow within the cybersecurity industry. No prior qualifications are required—just a passion for technology and a desire to help customers solve problems.

This position will provide comprehensive training in cybersecurity, customer service, and troubleshooting, so you can develop the skills necessary to assist our clients effectively.

Key Responsibilities

Customer Support & Issue Resolution
First Point of Contact: Assist customers by responding to their inquiries via phone, email, and chat, addressing both basic technical issues and product questions.

Technical Troubleshooting: Guide customers through resolving common issues related to the Falcon platform, such as installation problems, configuration errors, and product usage concerns.

Product Guidance: Help customers understand how to use CrowdStrike’s cybersecurity solutions to ensure their systems remain secure and protected from cyber threats.

Documentation: Accurately document all customer interactions and maintain records of issues and resolutions for future reference.

Comprehensive Training and Onboarding

Product Training: Participate in extensive training to become familiar with the Falcon platform, cybersecurity tools, and basic threat detection.

Cybersecurity Education: Learn the foundational concepts of cybersecurity, including common threats like malware, ransomware, and phishing attacks.

Customer Onboarding: Assist in guiding new customers through product setup and initial configurations, ensuring a smooth transition into using CrowdStrike’s solutions.

Customer Relationship Building

Relationship Management: Build positive relationships with customers, providing clear and empathetic communication throughout each interaction.

Follow-up: Ensure that customer issues are fully resolved and follow up to confirm customer satisfaction.

Feedback Collection: Gather customer feedback and escalate issues or suggestions to improve the product and customer support experience.

Collaboration with Internal Teams

Escalation and Support: Work with senior team members and other departments, such as Technical Support and Incident Response, for more complex issues that require advanced technical expertise.

Knowledge Sharing: Contribute insights to improve team processes and help fellow team members resolve recurring issues more efficiently.

Ongoing Learning and Development

Continuous Improvement: Regularly update your knowledge of CrowdStrike’s products and cybersecurity best practices to improve your support capabilities.

Professional Development: As you grow in your role, you will have the opportunity to gain more technical expertise and advance within the company.

Required Qualifications

No formal qualifications required: We’re looking for individuals who are passionate about learning and eager to start a career in cybersecurity.

Strong Interest in Technology: A genuine enthusiasm for technology and an interest in cybersecurity is a must.

Excellent Communication Skills: Ability to communicate clearly and effectively, both written and verbally, in English.

Customer-Focused Attitude: A desire to help people, solve problems, and ensure customer satisfaction.

Problem-Solving Skills: Ability to troubleshoot basic issues, identify the root cause, and guide customers through solutions.

Attention to Detail: Being organized and documenting customer interactions accurately.

Preferred Skills (Not Required, But a Plus)

Experience in a customer service role: Any prior experience in customer service, hospitality, or retail will be beneficial but not necessary.

Basic technical knowledge: Familiarity with concepts such as operating systems (Windows, macOS, Linux) and internet security could be helpful, but not required.

Language Skills: Ability to communicate in other languages such as Mandarin, Malay, or Tamil would be beneficial, depending on the customer base.

Full Training Program:
You will receive a comprehensive training program that covers both customer service techniques and technical knowledge about CrowdStrike’s cybersecurity products. This training will prepare you to assist customers confidently and competently.

Career Development:
CrowdStrike is committed to the professional growth of its employees. As you gain experience, you will have the opportunity to advance to more specialized roles such as Technical Support Specialist, Incident Responder, or Customer Success Manager.

Work Environment:
CrowdStrike promotes a remote-first culture, so you can enjoy the flexibility of working from home or, depending on your location, from our Singapore office. We value work-life balance and provide the tools necessary for you to succeed in a remote or hybrid setting.

Inclusive and Collaborative Team:
You’ll work alongside a supportive, dynamic team that encourages learning and growth. We foster an inclusive environment where everyone has the opportunity to succeed.

Impactful Work:
You will play an essential role in helping customers protect their organizations from cyber threats, contributing to CrowdStrike’s mission to stop breaches and keep data secure.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

We are seeking Customer Experience Specialists to join our high-energy call center-based team in Singapore. In this role, you will create memorable experiences for Delta customers by answering their calls in an efficient, courteous and accurate manner or by working on customer reservations and administration of customer travel needs through calculating the cost of the reservation, issuing of tickets and booking alternate flight schedules while meeting all Delta and U.S. Department of Transportation (DOT) compliance requirements.

There are 100,000+ reasons to join Delta—every one of our employees has their own. Some of us want to explore new places. Some are here to explore our own career potential. Some are curious about other cultures, while others want to make a difference where they are. There’s a whole world out there—and another one right here within Delta. Which means that whatever keeps you climbing, you’ll discover it with us. We are looking for motivated individuals to join our growing team!

Please apply via this link:

Summary of responsibilities (not comprehensive of all tasks):

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important.

In this position, you will have to:

• Work 5 days within Monday to Sunday

• Answer calls in an efficient, courteous, and accurate manner

• Assess customer needs

• Offer solutions and additional products

• Interact with a globally diverse group of customers and colleagues

• Build customer relationships and ensure timely response and resolution of issues

• Perform all jobs related to effective customer service to our passengers regarding their flight arrangements with our airline.

• Sell travel related services and promote credit card vendor partner products

• Optimize booking opportunities and promoting member retention and loyalty

• Have a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations

• Able to learn and react quickly

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Opportunities to earn additional monthly performance incentive after completing the six-month probation period

• Industry-leading profit sharing

• A diverse & inclusive culture of People Engagement and an Environment of Open Door Policy

• Comprehensive health & wellness benefits including medical, dental, and life benefits

• Paid training includes instruction, observation, exams and performance measures

• Unlimited flight benefits on Delta & Discounted Fares on Other participating Airlines under the Zonal Employee Discount Program

• Career development programs are available for your long-term career goals

• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

• Embraces diverse people, thinking and styles

• Consistently makes safety and security, of self and others, the priority

• Must be a Singapore citizen or Singapore Permanent Resident

• We are looking for individuals that have an excellent command of spoken and written business level of English

• Computer skills and comfort with navigating software applications, email, instant messaging, and internet searches

• Excellent telephone etiquette, good written and verbal communication skills

• You will be accountable for meeting individual Key Performance Indicator (KPIs) and team goals.

• Must have a flexible schedule as this position will require you to work weekends, holidays

Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook, or other emerging social media platforms.

Compensation and Training:

The starting pay for this position is SGD 3,100 per month. The position is also eligible for performance-based incentives after six months' probationperiod, shift allowances, monthly rewards if the company meets Key Performance Indicators (KPIs), and annual pay increases.

Successful candidates will participate in a comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures.

After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off, likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Swaps will be available after shift bid are finalized to allow flexibility for employees to manager their work schedules.

Employees bid on preferred shifts every 3-4 months. New hires are often awarded AM shifts with midweek days off until they are able to hold different shifts based on seniority. Delta is a 24/7 operation, and we will always have customers that need us.

• Preferred Diploma holders and above and/or have relevant work experience in a contact centre environment

Assistant Customer Service Manager (Aftersales Department)

About the Role

We are looking for an Assistant Customer Service Manager to join our client’s Aftersales team with a leading luxury automotive brand. This position serves as a vital link between customers and the business, ensuring service excellence, resolving concerns effectively, and driving continuous improvement in the overall customer experience.

Key Responsibilities:

• Oversee daily customer service operations and provide guidance to the team.
• Conduct and review customer satisfaction surveys, analyzing feedback and driving improvement initiatives.
• Manage customer complaints proactively, ensuring resolution with high satisfaction while balancing compliance and cost considerations.
• Collaborate with the Aftersales department to define service goals (e.g., response times, delivery timelines, participation rates).
• Identify root causes of customer satisfaction issues and recommend long-term solutions.
• Engage customers directly, including face-to-face meetings, to resolve escalated concerns.
• Coordinate with multiple departments to ensure consistent and seamless customer experience.
• Support the Service Manager in implementing service excellence programs.

Requirements:

• Experience in customer service; automotive industry background preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in data analysis and reporting tools.

What’s Offered:

• Salary: Up to $6,000 (commensurate with experience) + performance/variable bonus
• Working hours: Mon–Fri (8:30am – 6:00pm), alternate Sat (8:30am – 12:30pm).
• 18 days annual leave (up to 24 days with tenure).

Apply Now
Thank you for your interest! If your profile is shortlisted, we’ll be in touch to arrange the next steps. Should this role not be the right fit, we truly appreciate your application and will keep your details in our talent pool for future opportunities.

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EA Personnel: Tan Soon Hock (Steven) | Registration No. R

About Epos

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant

Join to apply for the Technical Support Specialist role at Venture Smarter .

This range is provided by Venture Smarter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$48,000.00/yr - $0,000.00/yr

Venture Smarter was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy. We offer tailored solutions to help businesses grow and navigate legal and market challenges. Our mission is to be the driving force behind your business success.

Company: Venture Smarter

Location: Remote

Salary: 4,000 - 5,000 per month (based on experience)

We are seeking a Technical Support Specialist to provide exceptional technical support to clients and internal teams. This remote role involves troubleshooting systems, resolving technical issues, and enhancing customer experience.

• Support technical inquiries via phone, email, and chat.
• Troubleshoot hardware, software, and network issues.
• Assist with system installations, configurations, and updates.
• Maintain logs of support requests and solutions.
• Collaborate with IT and development teams to improve support protocols.
• Stay updated with industry trends and technologies.

• Experience in technical support or IT roles.
• Strong troubleshooting skills.
• Excellent communication skills.
• Experience with remote work tools and customer service platforms.
• Ability to work independently and manage time effectively.

• Flexible work-from-home setup.
• Health and wellness benefits.
• Career growth opportunities.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology

The job involves providing engineering support to customers, customer support personnel, and field support staff on systems and product issues. You will collaborate with customers and company personnel to define technical problems, identify solutions, and assist customers in implementing fixes.

Additionally, you will offer technical feedback to engineering for product changes and enhancements. You may be required to provide on-site assistance for complex technical solutions that involve changes to core functionality, code, and systems operation.

Creating tests, tools, and diagnostic procedures for product support personnel will also be part of your responsibilities. Moreover, you may be involved in quality checking technical product documentation.

The ideal candidate typically holds a university education in an engineering specialty.

In this role, you will contribute to moderately complex project aspects and may assist junior staff members with their job responsibilities. Your work will be independent yet collaborative, and you will provide regular updates to your manager on project and

With a strong global presence in over 20 countries, we are the leading digital services provider driving a full suite of digital transformation, cloud, and IT solutions for both enterprise and public sector clients.

Headquartered in Europe with strategic hubs across key markets, our expertise spans multiple industries, enabling organizations to innovate, scale, and thrive in a rapidly evolving digital landscape.

About the role:

Securing and managing the fulfillment of all contracts with a focus on Service Level, Customer Satisfaction, Time, P&L, Quality and Growth. Act as accountable manager of all aspects of the entire service relationship of the customer for Cloud Services.

Responsibilities:

• Act as overall accountable Manager for Cloud Services in an

• To provide supervision and ensure that all repair and routine maintenance works undertaken by the contractors are carried out properly and completed satisfactorily in accordance with the terms and conditions of the Contract

• To schedule and ensure breakdown, preventive and corrective maintenance activities are carried out effectively

• To carry out regular inspections of the common property in the Town and to ensure that such common property is in satisfactory and serviceable condition and properly maintained according to the standards required by the relevant authorities and to recommend any works which are necessary to the Town Council.

• To certify completion of jobs undertaken by contractors and to make recommendation for

SPH Media is evolving, and we welcome talented individuals to join us in our transformation journey. Our mission is to be the trusted source of news and lifestyle content in Singapore and Asia. As an employer, we are committed to rewarding our people fairly and developing them in their careers. Grow your career in a vibrant and collaborative environment built around a culture of respect and inclusivity. Join us! To work with passionate people who impact lives through the stories they tell.

About the Role

We seek highly motivated individuals who are keen to pursue a career in contact centre customer service to join our Customer Service Team.

• Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
• Guide subscribers on digital publications
• Manage customer relationship through effective follow-up and appropriate resolutions
• Able to interact with customers on digital support channels in a professional and timely manner

Working hours

• Monday to Friday, 8.30am to 6pm. Overtime may be required on weekdays during the subscription drive.
• Required to work on Saturday or Sunday from 8am to 12.30pm (approximately 3 times in 8 weeks).

Requirements

Skills

• Strong interpersonal skills with excellent written and verbal communication abilities
• Ability to converse in Mandarin with our Chinese speaking subscribers
• Ability to work under pressure and in a fast paced environment
• Familiar with social media channels and platforms (such as Facebook, WhatsApp, chat bots)
• Tech savvy, creative thinking and resilient

Competencies & Personality Traits

• Collaborative team player with a positive attitude
• Highly empathetic with a problem-solving mindset
• Passionate about customer service

Qualifications / Experience

• Diploma with one year of customer service experience preferably in a contact centre environment

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Technology, Information and Media, Broadcast Media Production and Distribution, and Retail Books and Printed News

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