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CUSTOMER SERVICE MANAGER
Posted 1 day ago
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**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.
**Reference number**
**Job details**
**Domain**
Performance and Support
**Job field / Job profile**
Customer services and support - Front office
**Job title**
CUSTOMER SERVICE MANAGER
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
1) Occupational Summary:
The Manager of the Front Office - Aftermarket will be responsible for the management and coordination of all activities related to each active customer's spare parts ordering within the Safran Seats Customer Support & Services organization in the Singapore location. The Manager of the Front Office is responsible for consistent, timely, and precise communication to the customers (both internal and external) on all issues related to their orders.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The Manager is also responsible for coordinating with fellow managers within the department to ensure the timely and accurate delivery of all customer spare parts orders. As a member of the Front Office Team, you are accountable for meeting the monthly, quarterly, and annual sales goals as well as on time delivery goals (COTD) of the company, ensuring the highest levels of customer satisfaction are maintained. This position works independently, but under the direction Front Office Director.
Authorities:
This position has the authority to waive expedite fee's with our customers, waiving MOQ's when stock is available and no future requirements, apply cancellation fee's, approve credit notes, approve use as is products when needed, rescheduling orders, assignment of workload to each CSR, and provide discounts per processes and guidelines. Responsible for all scheduling and vacation approval for the CSR's. Provide all behavior and performance corrections as needed to the team which includes the annual PDR's.
2) Duties and Responsibilities (essential functions):
A) Directs the activities of the Aftermarket Spares, while ensuring that departmental budgets are adhered to. This includes, but is not limited to backlog management of the customer; preparing spare parts pricing quotations; following up on inquiries; receiving of customer purchase orders; reviewing customer orders for accuracy, completeness, and ability to accept; acknowledging the customer order; entering the customer order into Safran Seats Customer Support & Services MRP system; identification and adjustment of departmental processes that prohibit or restrict timely fulfillment of customer orders, as well as others.
B) Creates an atmosphere that promotes the development of new concepts, ideas and methods to support continuous improvement in the department.
C) Responsible for the distribution and monitoring of departmental activities, including adherence to company/departmental practices, procedures, and policies.
D) Manages and develops all team members to ensure customer satisfaction and balanced workloads.
E) Develops and maintains relationships with Internal and External Customers, Distributor Partners and Customer Experience Staff.
**But what else? (advantages, specificities, etc.)**
4) Physical Demands:
This position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer and copy machine, etc. Bending, stooping, reaching, and lifting up to approximately twenty pounds are required during tasks related to the job.
5) Travel:
Ability to travel domestically and/or internationally up to twenty percent (20%) of the time, as required.
**Candidate skills & requirements**
F) Acts as the escalation point between the customer and Safran Seats Services, and operations relative to aftermarket sales. This includes aftermarket activity departmental interface with finance, program management and engineering, operation; as necessary.
G) Monitors sales and delivery of spare part orders for all customers, which includes but not limited to the pricing and lead time.
H) Responsible for KPI tracking of department goals & objectives and contributing to the overall achievement of those goals & objectives. This includes creating and maintaining the department's performance metrics.
I) Will be responsible to attend customer meetings as requested
J) Recruit, hire, onboard, train, evaluate employee performance, and initiate promotions, transfers, and corrective action
K) Performs other duties as assigned.
3) Qualification Requirements:
A) Knowledge and Skills:
i) Excellent communication and interpersonal skills.
ii) Bachelor's degree from an accredited university or college or 3 years of equivalent experience of customer, contract management or aviation industry experience
iii) Minimum of 2 years of supervisory experience. Have a working knowledge of the aircraft interiors business and be capable of handling discussions on technical areas concerning Safran Seats products.
iv) Must be comfortable and familiar with (multi-nation) international business practices which include being sensitive to the various cultures and/or customs of a large international customer base that the company interfaces with daily.
v) Demonstrated leadership skills that are effective and motivational, while being able to supervise, direct, and train departmental personnel.
vi) Must be able to interface with all departments within the company, including purchasing, finance, engineering, and manufacturing.
vii) Have a working knowledge of the aircraft interiors business and be capable of handling discussions with customers
viii) Have a very good working knowledge of the standard suite of office software products (MS Word, Excel, PowerPoint, Project, et. al.)
ix) Must be able to work extended hours as needed.
B) Competencies:
Acts in accordance with company values and related competencies.
C) Communication Skills:
Must have the ability to generate written communication and to operate required office equipment. Ability to read and review written communication. Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.
D) Reasoning Ability:
Ability to solve problems and think strategically.
**Job location**
**Job location**
Asia, Singapore
**City (-ies)**
36 Loyang Drive Singapore
**Applicant criteria**
**Minimum education level achieved**
Diploma/Advanced/Higher/Graduate Diploma
**Minimum experience level required**
More than 3 years
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Customer Service Manager
Posted 1 day ago
Job Viewed
Job Description
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
**Reference number**
**Job details**
**Domain**
Programs / Customer Relations
**Job field / Job profile**
Customer services and support - Customer support & services management (CSSM)
**Job title**
Customer Service Manager
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
Summary/Objective
To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.
Essential Functions/Responsibilities
-Develop relationships, along with having a pro-active approach with customers & understanding their requirements.
-Provide a single point of contact for key accounts and escalate any issues as appropriate.
-Offer support for operational changes along with communicating the impact of change to management.
-Ensure that service to the customer is always of the highest standard and quality.
-Support all day-to-day material requests, from the point of Quote to Sale and remittance.
-Manage and report on all contract performance data.
-Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
-Review and monitor repair work sent to the customer.
-Oversee customer consignment contracts with support from relevant product manager.
Travel
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
**Candidate skills & requirements**
Competencies
Flexible
An excellent communicator
Professional
Ambitious / Driven
Conscientious
Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.
Has excellent interpersonal, communication, organizational, and time management skills
Has a professional and flexible approach
Ability to effectively problem solve and use initiative.
Required Education and Experience
Bachelor's degree from an accredited university or college & at least 3 additional years ofcustomer/contract management experience
Or
▪ at least 5 + years of customer/contract management experience
Preferred Education and Experience
3+ years' customer support experience.
3+ years' experience in the aviation industry.
**Job location**
**Job location**
Asia, Singapore
**City (-ies)**
11 Seletar Aerospace Link
**Applicant criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 3 years
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Customer Service Manager
Posted today
Job Viewed
Job Description
Summary/Objective
To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.
Essential Functions/Responsibilities
-Develop relationships, along with having a pro-active approach with customers & understanding their requirements.
-Provide a single point of contact for key accounts and escalate any issues as appropriate.
-Offer support for operational changes along with communicating the impact of change to management.
-Ensure that service to the customer is always of the highest standard and quality.
-Support all day-to-day material requests, from the point of Quote to Sale and remittance.
-Manage and report on all contract performance data.
-Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
-Review and monitor repair work sent to the customer.
-Oversee customer consignment contracts with support from relevant product manager.
Travel
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Competencies
Flexible
An excellent communicator
Professional
Ambitious / Driven
Conscientious
Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.
Has excellent interpersonal, communication, organizational, and time management skills
Has a professional and flexible approach
Ability to effectively problem solve and use initiative.
Required Education and Experience
Bachelor's degree from an accredited university or college & at least 3 additional years ofcustomer/contract management experience
Or
at least 5 + years of customer/contract management experience
Preferred Education and Experience
3+ years' customer support experience.
3+ years' experience in the aviation industry.
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customer service manager
Posted today
Job Viewed
Job Description
Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
Responsibilities
Supervising day-to-day operations in the customer service department.
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Implementing an effective customer loyalty program.
Maintaining accurate records and documenting all customer service activities and discussions.
Assessing service statistics and preparing detailed reports on your findings.
Hiring and training new customer service agents.
Managing the approved budget of the customer service department.
Staying informed on the latest industry techniques and methods.
Qualifications
Proven experience in a customer service position.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.
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Customer Service Manager
Posted today
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Job Description
About the Role
We are seeking a proactive and experienced Customer Service Manager to lead our customer support team and ensure exceptional service delivery across all channels. You will be responsible for managing daily operations, driving service excellence, coaching the team, and resolving escalated issues while continuously improving processes to enhance customer experience.
Key Responsibilities
- Lead, train, and motivate the customer service team to meet KPIs and service standards
- Oversee day-to-day operations and ensure timely resolution of customer inquiries across phone, email, chat, and social media
- Monitor and report on team performance, customer satisfaction (CSAT/NPS), and service metrics
- Handle complex customer issues and escalations professionally
- Improve workflows, processes, and use of CRM systems to increase efficiency
- Collaborate with internal teams (sales, product, operations) to align on customer needs and feedback
Requirements
- Customer service experience, ideally in retail, fashion, tech, or hospitality
- Strong communication skills in English and a second language (third language is a plus)
- Confident across phone, video, email, and live chat
- Customer-focused with high energy and a positive attitude
- Solid problem-solving and negotiation skills
- Results-driven and well-organized, able to multitask
- Familiar with Microsoft Office and CRM tools (e.g., Salesforce)
- Willing to work flexible hours, including nights, weekends, and public holidays
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Customer Service Manager
Posted today
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Job Description
Recruit, train and lead a team of Customer Service agents to achieve set marketing target.
Manage a team of agents to perform Customer Service outbound calling duties which includes marketing calls.
Ensure all agents achieves individual KPI in order to achieve team KPI.
Attend to and solve individual escalated Customer Service cases.
Administrative co-ordination with retail outlets' teams.
Monitor the call center performance
To provide guidance to junior staff
Work closely with stakeholders on projects involving the customer
To manage customers' feedbacks leading to positive outcomes and drive improvement in customers' satisfaction.
To ensure accurate and timely processing of new business applications including data entry and verification of data.
Tabulate Performance Reports daily, weekly and monthly and present them to superior in charge.
Maintain a high morale in Customer Service Team.
Any other Customer Service Ad-hoc duties as assigned
Requirements:
Diploma or Degree holder
Minimum 2 years of experience in Customer Service.
Excellent customer service and communication skills.
Strong problem solving and analytical skills.
Ability to speak fluent English and Mandarin (to liaise with Mandarin speaking customers)
Good team player.
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Customer Service Manager
Posted today
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Job Description
Location: Orchard
Working Hours: 10:00 AM – 8:30 PM
Schedule: 6-day work week (Fixed off on Tuesdays)
Salary:
Basic salary up to $2,800/month + Attractive Commissions
Job Responsibilities:
Manage front desk operations: handle incoming calls, appointment bookings, walk-in inquiries, and customer messages (WhatsApp, social media, email)
Operate POS system and process payments accurately
Promote and upsell salon services and beauty products
Support the marketing team with promotional activities when needed
Attractive commissions + vibrant team environment in a premium Orchard salon
WHATSAPP TO APPLY
Code: CSMSALON
Full name:
Residential area:
Earliest availability date:
Commitment period:
Able to work on weekends?:
And please attached a copy of your resume
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Chia Xin Ee Crystal | R
EA License No: 21C0626
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Customer Service Manager
Posted today
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Job Description
About Us:
With 14 years in the industry, Mister Mobile is Singapore's trusted leader in mobile services. Our vision is to empower people through technology and provide exceptional service. We offer top trade-in prices and rigorously inspected new and used devices. Our warm and friendly team fosters a culture of care and collaboration, ensuring that every customer experience is met with a personal touch. As a market leader in the mobile service provider industry, we have obtained ISO certification and CaseTrust accreditation as well as a Carousell InstantBuy Award. We have also received more than 15,000+ positive reviews on our services.
As a fast-growing company, we cultivate a collaborative and inclusive workplace. We prioritize employee development and uphold key values such as innovation, customer satisfaction, and teamwork while offering opportunities for career growth and mentorship.
Profile:
We are seeking a proactive, results-driven Customer Service Manager (CS Manager) to lead our Customer Service Sales (CSS) team. This role is critical in delivering exceptional customer experiences while driving sales growth. The ideal candidate will combine a customer-centric approach with a strong commercial mindset, and possess the capability to structure and optimize service processes in line with business objectives.
Responsibilities:
Customer Feedback and Resolution Management
- Monitor and respond promptly and professionally to customer complaints across platforms including Google Reviews, social media, and direct online inquiries.
- Develop and implement strategies to enhance customer satisfaction and proactively address recurring concerns.
- Leverage service recovery and customer interactions as opportunities to strengthen relationships and drive incremental sales.
Team Performance & KPI Achievement
- Lead and inspire the CSS team to deliver on KPIs such as response time, resolution rate, customer satisfaction, and sales conversion.
- Build a sales-driven culture that encourages upselling, cross-selling, and value-added interactions.
- Drive performance through regular reviews, coaching, and continuous skills development.
Process Optimization & Workflow Structuring
- Streamline and enhance sales and customer service processes to drive efficiency, scalability, and operational excellence.
- Leverage data-driven insights to identify gaps, recommend improvements, and implement best practices, while collaborating with cross-functional teams to address root causes and drive continuous improvement.
- Standardize workflows to ensure consistency, reliability, and quality across all digital customer touchpoints including live chat, email, and social platforms.
Project Management & Business Alignment
- Manage CSS-related project requirements and ensure execution aligns with overall company goals.
- Partner cross-functionally with Marketing, Product, Logistic and Operations to optimize the end-to-end customer journey.
- Capture customer pain points and translate them into strategic insights that enable cross-business units to enhance systems and service delivery.
Requirements:
- Bachelor's degree in any discipline.
- Minimum 3 years' experience in customer service or sales leadership, preferably within telecommunications, retail, or e-commerce.
- Proven ability to achieve KPIs and drive revenue growth.
- Strong capabilities in process optimization, team leadership, and workflow management.
Excellent command of written and spoken English.
- Proficiency in Mandarin is advantageous.
- Able to lead and collaborate effectively with a remote team of up to 30 customer service representatives based outside Singapore.
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Customer Service Manager
Posted today
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Job Description
- Salary Package: Basic Up to $4200 + AWS + VB + Quarterly incentive
- Established Water Treatment industry
- Working Location: Tuas (Company transport provided)
- Working Days & Hours: 5 days work week (8am - 5pm)
Your Role, Your Influence:
- Oversee daily operations of customer service department and ensure team deliver exceptional service standards
- Maintain Good relationship with existing clients
- Prepare monthly performance and operational reports
- Achieve monthly service KPI standards
- Collaborate closely with Business Development team to satisfy clients' need
- Ad-hoc duties as per assigned by the Management
The Ingredients for Success:
- Min Degree in Business and with 2 years of customer service supervisor experiences
Seize This Opportunity
Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career
Only shortlisted candidates will be contacted.
Teh Siew Ying
Registration No: R
EA Licence no.: 14C7121
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Customer Service Manager
Posted today
Job Viewed
Job Description
- Salary Package: Basic Up to $4200 + AWS + VB + Quarterly incentive
- Established Water Treatment industry
- Working Location: Tuas (Company transport provided)
- Working Days & Hours: 5 days work week (8am - 5pm)
Your Role, Your Influence:
- Oversee daily operations of customer service department and ensure team deliver exceptional service standards
- Maintain Good relationship with existing clients
- Prepare monthly performance and operational reports
- Achieve monthly service KPI standards
- Collaborate closely with Business Development team to satisfy clients' need
- Ad-hoc duties as per assigned by the Management
The Ingredients for Success:
- Min Degree in Business and with 2 years of customer service supervisor experiences
Is this job a match or a miss?