4,772 Customer Service Manager jobs in Singapore

Overall Responsibility

The Customer Service Manager may be expected to work at various levels, from direct liaison with management to the front end of the business dealing directly with principals and customers. You are expected to understand our customers' requirements and exceed their expectations whenever possible. The main aim is to provide operational efficiency with the goal of attaining excellent customer service.

Essential Functions

Customer Service Manager is to ensure that the team delivers the highest standards of service to customers at all times in order to maximize customer satisfaction.

• Lead and manage a team of Customer Service Executives
• Attend to customers who call-in with enquiries, quotations, complaints or directing them to the appropriate salesperson.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Follow up to ensure that appropriate actions are taken on customers' requests.
• Assist salespersons to prepare quotations for customers.
• Process sales orders, delivery orders and tax invoices.
• Provide delivery status or updates of customers' orders, coordinate changes if necessary.
• Update changes in customers' information
• Update inventory records, customers' sales records and price change information.
• Coordinate with accounts department for debit/credit notes and goods return.
• Coordinate with store for collection and delivery of goods.
• Procurement planning, issue Purchase Orders and update outstanding purchase order
• Provide basic financial data entry support when required.

• Supporting the team and business partners in their commercial activities.

• To support tasks associated with sales and marketing in generating and supporting sales.

• Manage local marketing activities such as exhibitions, advertisements, contact to agencies etc.
• Perform any other Ad Hoc projects and assignments as and when required.

Summary/Objective

To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

Essential Functions/Responsibilities

-Develop relationships, along with having a pro-active approach with customers & understanding their requirements.

-Provide a single point of contact for key accounts and escalate any issues as appropriate.

-Offer support for operational changes along with communicating the impact of change to management.

-Ensure that service to the customer is always of the highest standard and quality.

-Support all day-to-day material requests, from the point of Quote to Sale and remittance.

-Manage and report on all contract performance data.

-Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.

-Review and monitor repair work sent to the customer.

-Oversee customer consignment contracts with support from relevant product manager.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Competencies

Flexible

An excellent communicator

Professional

Ambitious / Driven

Conscientious

Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.

Has excellent interpersonal, communication, organizational, and time management skills

Has a professional and flexible approach

Ability to effectively problem solve and use initiative.

Required Education and Experience

Bachelor's degree from an accredited university or college & at least 3 additional years ofcustomer/contract management experience

Or

at least 5 + years of customer/contract management experience

Preferred Education and Experience

3+ years' customer support experience.

3+ years' experience in the aviation industry.

Location: Orchard

Working Hours: 10:00 AM – 8:30 PM

Schedule: 6-day work week (Fixed off on Tuesdays)

Salary:

Basic salary up to $2,800/month + Attractive Commissions

Job Responsibilities:

• Manage front desk operations: handle incoming calls, appointment bookings, walk-in inquiries, and customer messages (WhatsApp, social media, email)

• Operate POS system and process payments accurately

• Promote and upsell salon services and beauty products

• Support the marketing team with promotional activities when needed

Attractive commissions + vibrant team environment in a premium Orchard salon

WHATSAPP TO APPLY

Code: CSMSALON

Full name:

Residential area:

Earliest availability date:

Commitment period:

Able to work on weekends?:

And please attached a copy of your resume

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Chia Xin Ee Crystal | R

EA License No: 21C0626

About us:

With a strong global presence in over 20 countries, we are the leading digital services provider driving a full suite of digital transformation, cloud, and IT solutions for both enterprise and public sector clients.

Headquartered in Europe with strategic hubs across key markets, our expertise spans multiple industries, enabling organizations to innovate, scale, and thrive in a rapidly evolving digital landscape.

About the role:

Securing and managing the fulfillment of all contracts with a focus on Service Level, Customer Satisfaction, Time, P&L, Quality and Growth. Act as accountable manager of all aspects of the entire service relationship of the customer for Cloud Services.

Responsibilities:

• Act as overall accountable Manager for Cloud Services in an account.
• Lead all Cloud Service topics within the Account House.
• Maintain regular communication on all levels with the customer.
• Ensure fulfillment of the Customer Contract to ensure Customer Satisfaction, in Time delivery, P&L, service and project Quality and Growth. Being Quality advocate for the client.
• Manage Order Entry (OE) of all Cloud Services contributions to Farming and Upsell and foster sales pipeline. Ensure adequate Deal Management is applied to opportunities as required.
• Involve and manage further units (e.g. Expert Sales, Customer Experience Management, Solution Management) to push deals.
• Define and adapt the delivery model in collaboration with the CDM and take care of regular checks on shoring options.
• Where required takeover of MoD (manager on duty) role for the entire organization in case own account involved.
• Lead Customer Satisfaction initiatives.
• Strategic management of customer satisfaction to build long-term customer loyalty.
• Actively run Claim management.
• Conducting Customer and Service Reviews (CDM to present own areas of responsibilities).
• Ensure Continuous Improvement and effective Risk Management is applied on each account.
• Contribute to Innovation Journey of the client, feedback ideas into Account Management and Cloud Services as well to help in building industry expertise.

Requirements:

• Bachelor's Degree in IT, Business, Or related field.
• Min 5-8 years of experience in IT services delivery or consulting.
• Create and foster trustful relationship with clients and partners and embrace value selling.
• Have growth mindset and actively seek and close opportunities (selling).
• Use tools (ServiceNow, AI) to create and share information openly.
• Problem solving and decision making ability.
• Actively train portfolio knowledge and improve personal abilities.
• Be open, resilient and drive change.

Highlights:

• Start-up/ Setup experiences
• Travel experiences
• GDS systems (Amadeus, Sabre, or Travelport)
• Remote and needs of travel

Responsbilities

• Lead and mentor the customer service team across channels (email, chat, phone, social)
• Develop and optimize support workflows, tools, and KPIs
• Handle escalations with professionalism and empathy
• Collaborate with product and operations teams to resolve issues and improve user experience
• Analyze customer feedback to identify trends and drive improvements
• Recruit, onboard, and train new team members
• Champion a customer-first culture across the company

Requirement

• Minimum 5+ years of leadership experience in customer management within the travel industry.
• Proven hands-on experience with both OTAs (Expedia, , etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).
• Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.
• Demonstrated success in managing end-to-end customer service operations.
• Experience in training, coaching, and developing teams.

HOW TO APPLY:

Interested applicants, please email to "".

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pierre Chung Yih Shern

EA Personnel Reg No: R

Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Responsibilities

• Supervising day-to-day operations in the customer service department.

• Responding to customer service issues in a timely manner.

• Creating effective customer service procedures, policies, and standards.

• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

• Implementing an effective customer loyalty program.

• Maintaining accurate records and documenting all customer service activities and discussions.

• Assessing service statistics and preparing detailed reports on your findings.

• Hiring and training new customer service agents.

• Managing the approved budget of the customer service department.

• Staying informed on the latest industry techniques and methods.

Qualifications

• Proven experience in a customer service position.

• Proficiency in Microsoft Office and customer service software.

• Outstanding written and verbal communication skills.

• Good understanding of management practices and techniques.

• Excellent leadership and interpersonal skills.

• Salary Package: Basic Up to $4200 + AWS + VB + Quarterly incentive
• Established Water Treatment industry
• Working Location: Tuas (Company transport provided)
• Working Days & Hours: 5 days work week (8am - 5pm)

Your Role, Your Influence:

• Oversee daily operations of customer service department and ensure team deliver exceptional service standards
• Maintain Good relationship with existing clients
• Prepare monthly performance and operational reports
• Achieve monthly service KPI standards
• Collaborate closely with Business Development team to satisfy clients' need
• Ad-hoc duties as per assigned by the Management

The Ingredients for Success:

• Min Degree in Business and with 2 years of customer service supervisor experiences

Seize This Opportunity

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R

EA Licence no.: 14C7121

• Attractive salary package

• Promising career prospects

• Work-life balance

Job Scopes:

• Manage customer service team and operations
• Support aftersales department
• Develop guidelines, policies, procedures and standards
• Follow up all customer complaints and ensure closure to all cases
• Responsible for all levels of customer support

Job Requirements:

• Diploma or degree qualification
• 3-5 years of customer service background; automobile/vehicle/car industry will be plus
• Microsoft Office
• Excellent analytical and problem-solving skills
• Ability to work in a fast-paced environment

*** Sincere & Interested applicants, kindly forward your Updated resume (word doc format) to and CC: Allan (R **

JOB DESCRIPTION:

• Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer's inquiry

• Communicating with customers via telephone, WhatsApp, face-to-face, social media and email

• Handle POS system and collecting payments

• Selling of products and services

• Handling customer's feedbacks

• Assist marketing team

• Improving customer service procedures, policies and standards

REQUIREMENTS:

• Team player

• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills

• Multi-tasking capabilities and willingness to go for the extra mile

• Able to converse in English

• Able to converse in Mandarin will be helpful as well

• Must be able to work retail hours (including weekend) our salon hours are currently 10.30am to 7.30pm / 8.30pm

• 5.5 days work week

Salary $2000-$3000, plus commissions