780 Customer Service Manager jobs in Singapore

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

About the role

We are seeking a dynamic and results-oriented Customer Service Manager to lead our multi-location customer service team, including both outsourced and Singapore-based team members. This role is responsible for managing the full spectrum of customer service operations, supporting/delivering exceptional service levels, and driving cost-effective process improvements in a high-performance environment.

In addition to leading the customer service team, the role will also oversee the front-of-house receptionist team, ensuring a seamless and professional experience for all walk-in visitors and internal stakeholders.

Why Join Us?

This is a high-impact role ideal for proactive personnel who thrives in complex operational environments and is passionate about delivering service excellence. You will play a key role in elevating the customer experience and shaping the frontline face of the organization—internally and externally.

Key responsibilities

• Manage the Customer service team by optimizing resource allocation to achieve service quality metrics.

• Manage the day-to-day operations of the Customer service team, providing direct support, guidance, and performance feedback to ensure compliance and the achievement of all service quality metrics.

• Handle and manage complex customer escalations and complaints, providing effective and timely resolutions (working with respective functions head, where needed).

• Serve as a key liaison between Customer Service and internal departments to align strategic priorities and communicate customer-centric insights.

• Provide support and governance oversight to both the outsourced customer contact centre and internal SG-based teams to ensure compliance, consistency, and quality.

• Oversee the day-to-day operations of the receptionist team, ensuring a professional, welcoming, and efficient environment for guests and staff.

• Perform any other duties assigned and undertake any other responsibilities or tasks as assigned.

About You

• Diploma/Degree in Business, operation, hospitality or a related field or its equivalent.

• At least 5–7 years of experience in a customer service or customer-facing role

• Experience in customer centre management, vendor governance, and/or operational analytics preferred.

• Good understanding of customer services, experience metrics and operations.

• Strong interpersonal and communication skills, with the ability to influence cross-functionally and manage conflict diplomatically.

• Customer-centric mindset with a passion for delivering outstanding service.

• Strong verbal, written and interpersonal communication skills are required.

Job Title: Restaurant Manager
Employment Type: Full-Time

Job Overview:
We are seeking an experienced and motivated Restaurant Manager to oversee daily operations and ensure the highest level of customer satisfaction. The ideal candidate will have a strong background in restaurant management, team leadership, and a passion for Japanese food and culture.

Responsibilities:

• Oversee day-to-day restaurant operations
• Lead and manage front-of-house staff
• Ensure excellent guest experience and handle customer feedback
• Manage scheduling, inventory, and supply orders
• Maintain cleanliness, safety, and compliance standards
• Collaborate with kitchen and bar teams to optimize service flow
• Support hiring, training, and performance management

Requirements:

• Proven experience as a restaurant manager or in a similar role
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Knowledge of Japanese cuisine and izakaya culture is a plus
• Availability to work evenings, weekends, and holidays

What We Offer:

• Competitive salary
• Staff meals and discounts
• Opportunities for growth and advancement
• A supportive and friendly work environment

•Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry

• Communicating with customers via telephone, WhatsApp, email face-to-face and social media

• Keeping records of discussions or correspondence with customer

• Handling customer’s feedbacks

• Improving customer service procedures, policies and standards

REQUIREMENTS:

• Minimum 2 years of supervisory experience

• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills

• Multi-tasking capabilities and willingness to go for the extra mile

• Prior experience as cabin crew will be an added advantage

• Able to converse in Mandarin and English to communicate in Chinese speaking customers

• Must be able to work on retail hours

• 5 days’ work week,

• Singaporean Only

Salary: up to 4K

The Customer Service Manager at Bianka Panova Academy is responsible for delivering a seamless, positive experience for students, parents, and prospects — from initial inquiry to ongoing academy engagement. This role combines relationship management, process coordination, and service quality improvement to uphold BPA’s reputation for excellence in rhythmic gymnastics education.

Roles & Duties

a. Supervise and lead the customer service department/front office, providing guidance and support to ensure high performance and morale.

b. Monitor and evaluate the performance of the customer service department, setting clear goals and objectives, and providing regular feedback and performance reviews.

c. Identify inefficiencies in customer service processes and workflows, implementing improvements and streamlining procedures to enhance efficiency and effectiveness.

d. Manage escalated customer inquiries or complaints, resolving issues promptly and effectively to ensure customer satisfaction and retention.

e. Implement and enforce customer service policies, procedures, and standards to maintain consistency and quality in service delivery.

f. Analyze customer service metrics and feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience, services, and processes.

g. Develop and implement strategies for collecting and analyzing customer feedback, utilizing insights to drive improvements in products, services, and processes.

h. Collaborate with other departments such as sales, marketing & finance to ensure alignment in customer service initiatives and address customer needs effectively.

i. Oversee and manage the billing process for customers, ensuring accuracy, timeliness, and compliance with billing policies and procedures.

j. Oversee and manage onboarding, and retaining clients; managing the existing client portfolio; selling academy merchandise; and overseeing gymnasts’ participation in events, competitions, camps, and other related activities.

k. Perform other ad-hoc duties as assigned.