389 Customer Experience Director jobs in Singapore

Construct Digital is an independent digital agency on a mission to maximize brand health and business outcomes for our clients. We’re a team of digital natives—creatives, strategists, engineers, and innovators—obsessed with the numbers behind great marketing. With a regional presence across Southeast Asia, we partner with forward-thinking brands, offering services in strategy & data, creative & content, marketing & media, and technology & development. Our clients include prominent organizations such as IMDA, J.P. Morgan, National University of Singapore, Prudential and various government agencies.

The Customer Experience (CX) Director will play a pivotal role in growing our Customer Experience (CX) business through the sale and delivery of CX services powered by Salesforce, Sitecore, and Sitefinity. This role will lead the strategy, training, and implementation of CX solutions for clients, demonstrating how these platforms can transform client engagement, retention, and digital experiences. The CX Director will work closely with our UX, Technology, and Strategic Planning teams to identify client needs, craft tailored CX solutions, and drive client satisfaction and revenue growth.

Business Growth

• Develop and execute strategies to achieve an additional $1 million in annual revenue
• Expand our CX offerings in Salesforce, Sitecore, and Sitefinity
• Identify and pursue new business opportunities in building customer’s digital touchpoints and web development
• Build and nurture relationships with key clients for ongoing and future projects

Strategic Planning

• Formulate strategies to build a competitive edge around our services
• Lead cross-training of the development team for CX platforms
• Optimize processes to improve project turnaround, efficiency, and quality
• Drive innovation to meet evolving client needs and market demands

Team Leadership

• Grow and manage a high-performing team of developers and technical project managers
• Set clear revenue and performance goals aligned with business objectives
• Mentor team members, fostering a culture of excellence and continuous improvement

Partnership Development

• Develop and execute strategies to strengthen relationships with Salesforce, Sitefinity and Sitecore
• Lead initiatives to achieve and maintain team certifications in Salesforce, Sitefinity and Sitecore platforms
• Leverage partnerships for co-marketing and joint ventures to open new revenue channels and access to new opportunities

Client Relationship Management

• Enhance customer experience to boost client satisfaction and retention
• Act as the primary liaison for key clients, providing tailored CX solutions
• Implement feedback mechanisms to continuously improve service quality

Financial Management

• Monitor project budgets to meet financial targets and provide regular reporting on revenue performance
• Manage resources to maximize profitability while maintaining quality standards

• Experience & Expertise: Over 8 years in digital strategy, customer experience, or client services, with specific expertise in web development and digital platforms like Salesforce CRM, Sitecore, and Sitefinity. At least 3 years in a leadership role within a digital agency, focused on business growth, client acquisition and partnerships
• Revenue Generation: Demonstrated success in driving revenue growth, consistently achieving or exceeding $1 million targets through effective sales and implementation of CRM and Digital Experience Platform (DXP) solutions
• Technical Proficiency: Strong technical foundation, particularly in .NET development (Sitefinity and Sitecore) and in-depth knowledge of Salesforce for customer relationship management is highly desirable
• Leadership & Collaboration: Proven abilities in strategic planning, team management, and cross-functional collaboration to deliver solutions. Experience aligning sales, technical, and client-facing teams for optimal project outcomes
• Communication & Presentation: Exceptional communication, negotiation, and presentation skills, adept at conveying complex solutions to both technical and executive-level audiences
• Personal Attributes: Analytical, detail-oriented, and committed to fostering a culture of ownership and integrity. Self-driven, with a passion for continuous learning and innovation

• Impactful Mission : Contribute to maximizing brand health and business outcomes
• Supportive Team : Join a passionate team that values growth and has your back
• Work-Life Balance : Enjoy a better balance that other agencies talk about
• Professional Growth : Opportunities for personal development and becoming a leader in the industry
• Competitive Compensation : Competitive salary with performance-based bonuses

We are seeking a Guest Experience Manager to elevate the end-to-end guest journey. This role is focused on hospitality excellence, wine engagement, and building meaningful relationships through CRM and membership touchpoints.

You will play a key role in shaping how guests feel from reservation to return visit, working closely with the operations, service, and marketing teams to deliver consistent and memorable experiences that build loyalty and emotional connection.

This requires hosting guests with warmth and professionalism, maintaining and updating guest profiles, tracking preferences, and ensuring special occasions are acknowledged.

You will also be responsible for coordinating VIP handling, private bookings, and table-side service enhancements, guiding guests through the wine list, collaborating with the wine and bar team on tastings, pairings, and wine-focused events, and supporting service team training on guest-facing wine knowledge.

• Guest Experience Management: Host guests with warmth and professionalism, ensuring every visit feels personalised.
• Guest Profile Management: Maintain and update guest profiles, track preferences, and ensure special occasions are acknowledged.
• VIP Handling: Coordinate VIP handling, private bookings, and table-side service enhancements.

• Wine Engagement: Confidently guide guests through the wine list and provide pairing recommendations.
• Wine Training: Collaborate with the wine and bar team on tastings, pairings, and wine-focused events.
• Service Team Support: Support service team training on guest-facing wine knowledge.

• Clinical Management: Manage the venue's CRM platform, ensuring guest and member profiles are kept up to date.
• New Member Onboarding: Coordinate new member onboarding and engagement initiatives.
• Loyalty Program: Work with marketing to support loyalty, referral, and retention efforts.

• Quality Assurance: Propose improvements to the guest journey and in-venue experience.
• Guest Feedback: Collect and review guest feedback to drive service innovation.

Requirements

• A minimum of 2-3 years experience in guest relations, CRM, or service excellence in a premium hospitality setting.
• Strong wine knowledge and enthusiasm (WSET Level 2 or equivalent preferred).
• Excellent interpersonal skills, emotional intelligence, and a guest-first mindset.
• Highly organised and detail-oriented, with good tech literacy (CRM, reservations systems).
• Flexibility to work evenings, weekends, and during high-volume periods.

A Singapore government agency driving national initiatives to enhance community well-being through programmes, digital platforms, and public engagement.

About the role:

We're looking for a seasoned leader to head customer insights, experience strategy, and service process improvements for a public sector agency focused on enhancing community well-being.

In this role, you will:

• Lead the collection and analysis of customer data to identify insights and drive actionable improvements.

• Develop and execute a comprehensive CX strategy to ensure consistent, citizen-centric experiences.

• Oversee service design initiatives using human-centred methods to reimagine and enhance customer journeys.

• Manage and mentor a multidisciplinary team, oversee budgets, and drive change management across the organisation.

What we're looking for:

• 8-10 years of experience in customer experience, data analytics, and service transformation.

• Strong skills with analytics tools such as Power BI, survey platforms, and process improvement methodologies.

• Proven leadership and stakeholder management capabilities.

• Passion for creating meaningful impact through data-driven decision-making and collaborative innovation.

Wilson Tay
Direct Line: 6697 7866
EA License No: 91C2918
Personnel Registration Number: R2091205

• High bonuses
• Comprehensive health and wellness benefits
• Ongoing training and development opportunities
• A collaborative and supportive work environment
• Work-Life Integration & Purposeful Work

Role Summary:
We are looking for a seasoned professional to lead customer insights, customer experience (CX) strategy, and service design initiatives. This role involves developing strategies to enhance citizen-centric experiences, drive continuous service improvement, and lead cross-functional teams in delivering impactful CX outcomes.

Key Responsibilities:

1. Customer Insights & Analytics
   Design and execute strategies to gather and analyse customer feedback and behaviour.
   Translate insights into actionable recommendations to improve service delivery.
   Use tools like Power BI and machine learning for advanced analytics and data visualisation.
2. CX Strategy & Community Engagement
   Develop and implement the organisation-wide CX strategy and roadmap.
   Lead the CX Community of Practice (CoP), build internal capabilities, and embed CX standards.
   Drive change management to ensure successful CX adoption.
3. Service Design & Process Improvement
   Lead service transformation projects using Human-Centred Design (HCD) approaches.
   Redesign service journeys based on customer insights and behavioural data.
   Drive continuous improvement through feedback loops and innovation.
4. Leadership, People Development & Budget Oversight
   Lead cross-functional teams, providing coaching and professional development.
   Manage budgets, procurement, and vendor performance across CX portfolios.

Requirements:

• Degree in Business, Service Design, Analytics, or related field.
• 10–12 years’ experience in CX, service management, analytics, or related areas.
• Strong leadership, strategic thinking, and stakeholder engagement skills.
• Proficient in data tools (e.g., Power BI, Python, SPSS), service design, and process improvement frameworks (e.g., Lean, Six Sigma).

Interested candidates kindly click the APPLY NOW button.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

EnviroDynamics Solutions Pte Ltd (EDS)

EA License No.: 12C6285

EA Personnel Reg No.: R25127347

• High bonuses
• Comprehensive health and wellness benefits
• Ongoing training and development opportunities
• A collaborative and supportive work environment
• Work-Life Integration & Purposeful Work

Role Summary:
We are looking for a seasoned professional to lead customer insights, customer experience (CX) strategy, and service design initiatives. This role involves developing strategies to enhance citizen-centric experiences, drive continuous service improvement, and lead cross-functional teams in delivering impactful CX outcomes.

Key Responsibilities:

1. Customer Insights & Analytics
   Design and execute strategies to gather and analyse customer feedback and behaviour.
   Translate insights into actionable recommendations to improve service delivery.
   Use tools like Power BI and machine learning for advanced analytics and data visualisation.
2. CX Strategy & Community Engagement
   Develop and implement the organisation-wide CX strategy and roadmap.
   Lead the CX Community of Practice (CoP), build internal capabilities, and embed CX standards.
   Drive change management to ensure successful CX adoption.
3. Service Design & Process Improvement
   Lead service transformation projects using Human-Centred Design (HCD) approaches.
   Redesign service journeys based on customer insights and behavioural data.
   Drive continuous improvement through feedback loops and innovation.
4. Leadership, People Development & Budget Oversight
   Lead cross-functional teams, providing coaching and professional development.
   Manage budgets, procurement, and vendor performance across CX portfolios.

Requirements:

• Degree in Business, Service Design, Analytics, or related field.
• 10–12 years’ experience in CX, service management, analytics, or related areas.
• Strong leadership, strategic thinking, and stakeholder engagement skills.
• Proficient in data tools (e.g., Power BI, Python, SPSS), service design, and process improvement frameworks (e.g., Lean, Six Sigma).

Interested candidates kindly click the APPLY NOW button.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

EnviroDynamics Solutions Pte Ltd (EDS)

EA License No.: 12C6285

EA Personnel Reg No.: R25127347

Job Title:

User Experience (UX) Architect (Figma | Adobe XD | Axure | up to $7k | 2-Year Gov Contract)

We're looking for a UX Architect to lead design strategy and shape next-gen digital solutions in defence and security. Work with a dynamic team of UX Designers and UX Architects to craft intuitive, user-centered experiences that truly make an impact. Collaborate, innovate, and drive real change in how servicemen access critical services.

Location: Near Bukit Merah MRT / Depot Road

Working Hours: Monday to Friday, 8:30 AM – 6:00 PM

Salary: $,000 – $7 000/month

Contract Duration: 24-month contract

Eligibility: Singaporeans only

• Drive strategic research to uncover user needs and business opportunities.
• Lead the design vision, set principles, and maintain a clear design direction.
• Break down UX strategy into actionable tasks and oversee sprint execution.
• Define UX success metrics and iterate based on feedback and data analysis.
• Collaborate closely with stakeholders and developers to align on outcomes.

• Degree in Computer Science, HCI, Human Factors, or related field.
• Experience in UX, product design, or product management.
• Skilled in Figma, Adobe XD, Axure, Photoshop, Illustrator.
• Knowledge of HTML, CSS, JavaScript, AngularJS, jQuery.
• Strong design thinking and product strategy mindset with a solid portfolio.
• Excellent communicator, team player, and problem solver.

Apply Now via MyCareerFuture.

Only shortlisted applicants will be contacted

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In Ref: SS – JO-26812 A

BGC Group Pte Ltd (Outsourcing)

EA 05C3053

Job Title: Software Engineering Manager

">We are seeking an experienced Software Engineering Manager to lead our cross-functional team in building advanced customer-facing AI-powered bots that elevate user experiences across multiple platforms.

">As a member of our engineering team, you will be responsible for guiding one or more Agile teams to success, maintaining ownership and responsibility of mission critical systems, and directly managing between 5 and 10 technology professionals.

">Key Responsibilities:

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!

We are looking for a UX Designer to support the delivery of intuitive, user-centred experiences across a suite of employee-facing platforms. This includes projects where user journeys intersect with AI-driven features or intelligent automation components, such as personalised recommendations, smart assistants, and context aware interactions. The role involves close collaboration with product and development teams to ensure that these emerging technologies are integrated in a way that enhances usability, trust, and accessibility.

Make An Impact By

Core UX Design Responsibilities

• Play a key role in the end-to-end design process from research and discovery to wireframing, prototyping, and final design specs, including experiences that may incorporate intelligent or automated capabilities.
• Conduct user research, usability testing, and stakeholder interviews to validate design directions, especially in contexts where users are interacting with AI-driven recommendations or workflows.
• Translate business and user needs into intuitive, scalable design solutions, ensuring clarity and confidence in interactions where AI-driven features may influence user decisions or outcomes.
• Create user journeys, information architecture flows, wireframes, and high-fidelity mock-ups using tools such as Figma, including flows that involve AI-triggered prompts, smart defaults, or personalised suggestions.
• Collaborate with the tech team to ensure proper implementation of design intent, particularly where back-end logic or AI-powered elements may impact the front-end experience.
• Maintain and evolve design systems or reusable UI patterns, adapting them to accommodate new interaction patterns introduced by intelligent automation or evolving user behaviours.
• Collaborate with product and tech teams to ensure that emerging AI-driven features are integrated into the user journey in a way that enhances usability, trust, and clarity.

Product Collaboration and Delivery Support:

• Assist in drafting user stories and acceptance criteria to support the product backlog.
• Collaborate with the product and tech teams during sprint planning and grooming discussions.
• Coordinate and support User Acceptance Testing (UAT) to ensure experiences meet design andfunctional expectations.
• Track and triage design-related bugs or enhancement feedback post-launch.

Required Skills and Experience

• 3+ years of UX/UI design experience with a strong portfolio demonstrating user-centred thinking.
• Proficiency in tools such as Figma and Adobe Creative Suite.
• Experience collaborating in agile or hybrid delivery environments.
• Ability to communicate design rationale to cross-functional teams.
• Strong attention to detail and ability to manage multiple streams of design work

Rewards that Go Beyond

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunitie

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

We’re hiring a UI/UX Designer who can bring our medical technology products to life. You’ll take complex healthcare workflows, patient pathways, and imaging systems, and translate them into interfaces that are simple, intuitive, and visually compelling. If you’ve got hands-on experience with Figma, Ant Design, and a background in enterprise SaaS—particularly for healthcare—then you might be the teammate we’re looking for.

At AlemHealth, we build software and hardware that connect hospitals in developing countries to a global network of diagnostic imaging, pathology, and telemedicine services. Our mission is to ensure that patients, regardless of where they live, receive the quality care they need.

As our UI/UX Designer, you’ll work closely with engineering, product, and growth teams to refine and reshape the way clinicians, radiologists, and patients interact with our platform. We’re looking for a user-focused designer who can distill complex medical requirements into actionable design patterns, ensuring that each interaction feels effortless—especially for users operating in challenging and resource-limited environments.

• User-Centered Design: Conduct user research, interviews, and testing to inform design decisions and improve usability.

• Visual & Interaction Design: Create wireframes, prototypes, and high-fidelity designs using Figma, adhering to Ant Design components and principles.

• Enterprise SaaS Focus: Develop interfaces that can scale and adapt to diverse workflows in complex healthcare settings.

• Design Systems: Maintain and expand a robust design system that ensures consistency across multiple applications and platforms.

• Collaboration & Feedback Loops: Work with product managers, developers, and other stakeholders to refine features and respond to user feedback rapidly.

• Continuous Improvement: Iterate on existing interfaces to optimize user experience, accessibility, and performance.

• Proficiency in Figma & Ant Design: Comfortable creating, managing, and iterating on large-scale design systems.

• Experience in Enterprise SaaS & Healthcare: You understand complex user flows and have a knack for simplifying them.

• Research & Testing: Skilled at conducting usability tests, gathering feedback, and incorporating findings into your designs.

• Strong Communication: Able to present your ideas clearly, justify design choices, and collaborate with cross-functional teams.

• Problem-Solving Mindset: You identify issues before they become problems, and you’re always looking for ways to refine the UX.

• Front-End Insight: Familiarity with front-end frameworks and the basics of how designs get implemented.

• Global Health Passion: An interest in expanding access to quality care and improving health outcomes in emerging markets.

You’ll be part of a mission-driven team that’s making a real impact on global healthcare. You’ll gain exposure to unique markets, collaborate with a diverse, international team, and influence products that save lives.

If you’re ready to transform the way healthcare professionals and patients interact with medical technology, we’d love to have you on board.

Apply now and help shape a more accessible and patient-centric future.