525 Customer Experience Director jobs in Singapore

My Client is seeking a strategic and hands-on Senior Customer Experience Manager/Director to build, lead, and mentor our customer service team. This role is critical in transforming our customer support function—from managing day-to-day inquiries to delivering a seamless, premium, concierge-level experience for our discerning members.

You will leverage your deep expertise in travel operations, OTA (Online Travel Agency), and TMC (Travel Management Company) environments to redefine how our members interact with us at every touchpoint.

Key Responsibilities

Leadership & Team Development

• Build, lead, and mentor a high-performing customer experience team.

• Create training frameworks to ensure consistent, premium-level service delivery.

• Foster a customer-first culture across the organization.

Customer Experience Transformation

• Redesign service processes to deliver concierge-level support.

• Manage the full customer lifecycle—from inquiry to booking, trip execution, and post-travel care.

• Implement feedback systems (NPS, CSAT) to measure and enhance satisfaction.

Travel Operations Expertise

• Oversee complex travel arrangements, including flights, hotels, and ground services.

• Leverage knowledge of airline GDS systems (Amadeus, Sabre, Travelport) for ticketing, fares, and distribution.

• Optimize OTA and TMC partnerships to enhance customer offerings.

Technology & Innovation

• Deploy and optimize CRM and support platforms (Salesforce, Zendesk, HubSpot).

• Integrate digital tools to automate workflows while maintaining a human touch.

• Explore opportunities to enhance member engagement using Web3, blockchain, or NFT-enabled solutions.

Requirements

• Minimum 5+ years of leadership experience in customer management within the travel industry.

• Proven hands-on experience with both OTAs (Expedia, , etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).

• Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.

• Demonstrated success in managing end-to-end customer service operations.

• Experience in training, coaching, and developing teams.

wledge of airline GDS systems (Amadeus, Sabre, Travelport) for ticketing, fares, and distribution.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Winston Soh Harn Jun

EA Personnel Reg No: R

The Customer Services Manager plays a pivotal role in driving team performance and excellence. They oversee daily operations, manage key client relationships, analyze feedback, and identify areas for growth.

• Foster a culture of leadership and mentorship among team members.
• Ensure seamless day-to-day operations, including prompt customer inquiries and service resolutions.
• Nurture strategic partnerships with major clients to drive business success.
• Develop actionable insights from performance metrics and operational reports.

• Minimum GCE O level with at least 2 years of supervisory experience.
• Proven adaptability, problem-solving, and analytical skills.
• Excellent communication and interpersonal abilities.

As a Customer Service Manager, you will be responsible for delivering exceptional customer experiences by setting high service standards, training staff and monitoring quality. This includes handling and resolving guest complaints professionally and efficiently.

You will oversee daily restaurant operations, including front-of house staff scheduling and performance management. Collaboration with the kitchen and management team is crucial to ensure seamless service delivery.

The role requires developing and implementing service protocols to enhance guest satisfaction levels. You will also handle staffing, training and performance evaluations for services teams.

Key qualifications include a Bachelor's degree in Hospitality Management or related field, as well as minimum 10 years of relevant experience in F&B management, preferably in fine dining or upscale Italian restaurants.

Leadership skills are essential, with the ability to motivate and manage a team. Exceptional communication, problem-solving and organisational skills are also necessary.

Strong knowledge of restaurant operation, POS systems and reservation management is required. The ability to thrive in a fast-paced, high-pressure environment is vital.

Key Responsibilities

Leadership & Team Development

• Build, lead, and mentor a high-performing customer experience team.
• Create training frameworks to ensure consistent, premium-level service delivery.
• Foster a customer-first culture across the organization.

Customer Experience Transformation

• Redesign service processes to deliver concierge-level support.
• Manage the full customer lifecycle—from inquiry to booking, trip execution, and post-travel care.
• Implement feedback systems (NPS, CSAT) to measure and enhance satisfaction.

Travel Operations Expertise

• Oversee complex travel arrangements, including flights, hotels, and ground services.
• Leverage knowledge of airline GDS systems (Amadeus, Sabre, Travelport) for ticketing, fares, and distribution.
• Optimize OTA and TMC partnerships to enhance customer offerings.

Technology & Innovation

• Deploy and optimize CRM and support platforms (Salesforce, Zendesk, HubSpot).
• Integrate digital tools to automate workflows while maintaining a human touch.
• Explore opportunities to enhance member engagement using Web3, blockchain, or NFT-enabled solutions.

Requirements

• Minimum 5+ years of leadership experience in customer management within the travel industry.
• Proven hands-on experience with both OTAs (Expedia, Booking.com, etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).
• Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.
• Demonstrated success in managing end-to-end customer service operations.
• Experience in training, coaching, and developing teams.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to myreen.chuah(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Kenneth Tan Guan Quan

EA Personnel Reg No: R

We are seeking a seasoned professional to fill the role of Customer Service Manager for our growing design and engineering client in Singapore. This position will be instrumental in supporting our Senior Strategic Business Development Manager and driving business growth in the APAC region.

• This is an excellent opportunity for a motivated and experienced customer service professional to lead a team and develop strategies that drive customer satisfaction and loyalty.
• You will be responsible for managing a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences.

• A minimum of 5 years of experience in customer service management, preferably in a similar industry.
• Proven track record of success in leading teams and driving business results.
• Excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.

• A competitive salary and benefits package.
• The opportunity to work with a dynamic and growing company in the design and engineering space.
• A chance to make a meaningful impact on customer satisfaction and loyalty.

If you are a driven and experienced customer service professional looking for a new challenge, please submit your resume and cover letter for consideration.

We are seeking a seasoned customer service leader to oversee the management of our customer service team. The ideal candidate will have extensive experience in leading teams, developing support workflows, and analyzing customer feedback.

• Key Responsibilities:
• Lead and mentor the customer service team across various channels (email, chat, phone, social) to deliver exceptional customer experiences.
• Develop and optimize support workflows, tools, and key performance indicators (KPIs) to drive efficiency and effectiveness.
• Handle escalations with professionalism and empathy, ensuring timely resolutions to customer issues.
• Collaborate with cross-functional teams to resolve complex issues and improve user experience.
• Analyze customer feedback to identify trends and drive improvements in our services.
• Recruit, onboard, and train new team members to enhance the skills and knowledge of the team.
• Foster a customer-first culture across the organization by championing customer-centric initiatives.

• A minimum of 5+ years of leadership experience in customer management within the travel industry.
• Proven hands-on experience with both online travel agencies (OTAs) and travel management companies (TMCs).
• Strong knowledge of global distribution systems (GDS), fare structures, and hotel distribution channels.
• Demonstrated success in managing end-to-end customer service operations.
• Experience in training, coaching, and developing high-performing teams.

Key Responsibilities Leadership & Team Development

• Build, lead, and mentor a high-performing customer experience team.
• Create training frameworks to ensure consistent, premium-level service delivery.
• Foster a customer-first culture across the organization.

• Redesign service processes to deliver concierge-level support.
• Manage the full customer lifecycle—from inquiry to booking, trip execution, and post-travel care.
• Implement feedback systems (NPS, CSAT) to measure and enhance satisfaction.

• Oversee complex travel arrangements, including flights, hotels, and ground services.
• Leverage knowledge of airline GDS systems (Amadeus, Sabre, Travelport) for ticketing, fares, and distribution.
• Optimize OTA and TMC partnerships to enhance customer offerings.

• Deploy and optimize CRM and support platforms (Salesforce, Zendesk, HubSpot).
• Integrate digital tools to automate workflows while maintaining a human touch.
• Explore opportunities to enhance member engagement using Web3, blockchain, or NFT-enabled solutions.

• Minimum 5+ years of leadership experience in customer management within the travel industry.
• Proven hands-on experience with both OTAs (Expedia, Booking.com, etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).
• Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.
• Demonstrated success in managing end-to-end customer service operations.
• Experience in training, coaching, and developing teams.

Interested applicants, kindly send your resume in MS WORD format to myreen.chuah(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Kenneth Tan Guan Quan

EA Personnel Reg No: R

Key Responsibilities

Leadership & Team Development

• Build, lead, and mentor a high-performing customer experience team.
• Create training frameworks to ensure consistent, premium-level service delivery.
• Foster a customer-first culture across the organization.

Customer Experience Transformation

• Redesign service processes to deliver concierge-level support.
• Manage the full customer lifecycle—from inquiry to booking, trip execution, and post-travel care.
• Implement feedback systems (NPS, CSAT) to measure and enhance satisfaction.

Travel Operations Expertise

• Oversee complex travel arrangements, including flights, hotels, and ground services.
• Leverage knowledge of airline GDS systems (Amadeus, Sabre, Travelport) for ticketing, fares, and distribution.
• Optimize OTA and TMC partnerships to enhance customer offerings.

Technology & Innovation

• Deploy and optimize CRM and support platforms (Salesforce, Zendesk, HubSpot).
• Integrate digital tools to automate workflows while maintaining a human touch.
• Explore opportunities to enhance member engagement using Web3, blockchain, or NFT-enabled solutions.

Requirements

• Minimum 5+ years of leadership experience in customer management within the travel industry.
• Proven hands-on experience with both OTAs (Expedia, Booking.com, etc.) and TMCs (American Express GBT, BCD Travel, CWT, etc.).
• Strong knowledge of GDS systems (Amadeus, Sabre, or Travelport), fare structures, and hotel distribution channels.
• Demonstrated success in managing end-to-end customer service operations.
• Experience in training, coaching, and developing teams.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to myreen.chuah (at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Kenneth Tan Guan Quan

EA Personnel Reg No: R

Job Summary:

The Customer Journey Executive plays a vital role in shaping and maintaining a consistent and engaging brand experience across all customer touchpoints. This role supports the daily execution of marketing and customer experience initiatives, including campaign rollouts, store communications, digital asset coordination, and customer engagement activities. Working closely with cross-functional teams, the Executive ensures brand consistency, enhances the customer journey, and supports initiatives that drive loyalty and long-term satisfaction.

Key responsibilities:

1. Brand Management & Compliance

• Ensure consistent application of brand guidelines across all customer touchpoints, including store environments, marketing materials, digital channels, and partner collaborations.
• Conduct regular store audits to assess brand compliance in visual merchandising, signage, and overall presentation.
• Coordinate the production, distribution, and maintenance of in-store branding materials (e.g., menus, signage, point-of-sale materials).
• Maintain and update the digital asset library, ensuring easy access to approved brand photos, videos, and templates.

2. Campaign Execution, Promotions & Revenue Growth

• Assist in the planning, rollout, and tracking of sales campaigns and seasonal marketing initiatives (e.g., Lunar New Year, Mid-Autumn, Christmas).
• Support the launch of limited-time offers (LTOs) designed to drive store traffic, reduce waste (especially for near-expiry items), and increase average spend.
• Coordinate corporate discount programs to attract bulk purchases, business clientele, and frequent repeat orders.
• Monitor campaign performance and recommend real-time adjustments to maximize ROI and revenue.
• Analyze product sales data to identify upselling or bundling opportunities aimed at improving basket size and order value.

3. Digital Marketing & Online Reputation Management

• Manage and update the brand's social media presence (e.g., Instagram, TikTok, Google Business Profile).
• Create engaging, brand-aligned content—including photos, videos, and reels—to showcase product offerings and increase engagement.
• Execute targeted digital campaigns (e.g., Facebook Ads, Google Ads) to support store promotions and customer acquisition.
• Monitor and respond to online reviews and ratings to maintain a strong brand reputation and address customer concerns.

4. Customer Experience, Loyalty & Retention

• Continuously enhance in-store visual merchandising to improve product visibility, navigation, and the overall customer journey.
• Collect and analyze customer feedback to drive product, service, and operational improvements.
• Organize community-driven engagement events such as tasting sessions, baking workshops, and loyalty member activities to build deeper customer relationships.
• Monitor loyalty program performance (e.g., redemption rates, customer lifetime value trends) and recommend data-driven enhancements.

5. Partnerships & External Collaboration

• Coordinate marketing initiatives with food influencers, content creators, and local community partners to increase brand exposure.
• Manage promotional activities and campaigns on food delivery platforms (e.g., GrabFood, Foodpanda, Deliveroo) to strengthen online sales performance.
• Support the execution of collaborative campaigns with external brands or partners to tap into new customer segments.

6. Performance Tracking & Business Analysis

• Track and report on key performance metrics including campaign ROI, footfall trends, sales mix, and average transaction value.
• Analyze customer behavior, purchase frequency, and demographic insights to guide future marketing efforts
• Compile post-campaign reviews with actionable recommendations for continuous improvement in marketing and customer engagement strategies.

Pre-requisites:

• Diploma or Degree in Marketing, Communications, Business, or a related field.
• 1–2 years of experience in marketing, branding, or retail operations—preferably within the F&B or bakery industry.
• Basic understanding of bakery trends, customer preferences, and digital marketing tools.
• Experience managing social media platforms and creating simple, visually appealing content (e.g., photos, short videos) is a strong advantage.