1,623 Customer Complaints jobs in Singapore

This position requires effective communication and problem-solving skills to manage customer inquiries, bookings, and collaborations with the import/export department. Key responsibilities include:

• Attend to customer enquiries and bookings
• Arrange space bookings and monitor progress
• Liaise with Import/Export Department for smooth execution of shipments
• Prepare pre-alerts to respective stations and ensure timely updates
• Verify arriving and uplift details for accuracy

To succeed in this role, you will need excellent communication, diplomacy, and organizational skills. You should be able to work independently and as part of a team, with a strong attention to detail and ability to multitask.

We offer a supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual looking for a challenging role, we encourage you to apply.

We are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service to walk-in customers and financial representatives.

• Greeting and guiding clients with a professional and courteous demeanor
• Managing documents via dropbox in a secure and efficient manner
• Handling straightforward enquiries in a timely and accurate manner
• Assisting with document release in accordance with company policies

To be successful in this role, you will require excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in using technology, including dropbox, to manage documents and communicate with clients.

In addition to a competitive salary, we offer a range of benefits, including opportunities for career development and growth, a supportive and collaborative work environment, and recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and have the skills and qualifications required for this role, please apply now.

Job Summary:

• Respond to customer inquiries, comments, and concerns.
• Communicate with site personnel and technicians to arrange job schedules.
• Create quotations, work orders, and necessary documentation.
• Conduct follow-ups with clients regarding job progress and satisfaction levels.
• Keep service logs and reports updated and accurate.
• Coordinate with main contractors, vendors, and internal teams.
• Assist in processing permits and preparing project-related paperwork.
• Ensure high service standards and prompt completion of tasks.
• Manage general administrative duties and document organization.

Key Responsibilities:

• Customer Service
• Communication
• Documentation
• Coordination
• Administrative Duties

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to multitask. They will be proficient in creating documents and maintaining accurate records. The successful candidate will also possess good time management skills and be able to work effectively under pressure.

We are seeking a detail-oriented individual who is passionate about delivering exceptional customer experiences. As a Customer Support Representative, you will be responsible for resolving customer issues in a timely and professional manner.

To succeed in this role, you must have excellent problem-solving skills and be able to work independently with minimal supervision. You should also be proficient in using technology to communicate with customers and manage their queries efficiently.

Job Overview

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients.

Your key responsibilities will include answering incoming calls, making outbound calls, and providing accurate information to our customers. You will also escalate queries when necessary, update customer information, and maintain proper records. Additionally, you will support the team in meeting service and satisfaction goals.

About This Role

• You will have strong communication and listening skills, with the ability to handle different types of callers in a patient and empathetic manner.
• You will have basic computer literacy, with proficiency in MS Office and data entry.
• You will be able to work independently and as part of a team, with a positive attitude and willingness to learn on the job.

Key Requirements

• Good spoken English; knowledge of additional languages is an advantage.

The Customer Support Professional role involves interacting with clients, managing administrative tasks, and maintaining accurate records.

• Key responsibilities include making follow-up calls to previous clients and completing various assigned tasks.

• A dynamic work environment in a reputable industry
• An opportunity to enhance your resume
• No prior experience is required; comprehensive training will be provided

Key Responsibilities:

• Manage customers' orders, requests, and documentation end-to-end.
• Respond promptly to inquiries and prepare accurate quotations.
• Coordinate with customers, logistics partners, and internal teams for timely deliveries.
• Maintain up-to-date records, including spare parts price lists and shipment schedules.
• Support customers with customs documentation and service-related queries.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.

Requirements:

• Diploma or Degree with at least 3 years of relevant experience.
• Customer-focused, detail-oriented, and proactive.
• Excellent communication and organizational skills.
• Able to multitask, work under pressure, and meet tight deadlines.
• Proficient in MS Office; experience handling multiple projects preferred.

Interested applicants, please click on "Apply Now" or submit your resume to

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: John Angeline

EA Personnel Reg No: R

Job Title: Customer Support Liaison

This is an exciting opportunity to work in a fast-paced environment where you will be responsible for handling customer inquiries, resolving issues and providing exceptional support.

The ideal candidate will have excellent communication skills, be able to multitask and possess a strong understanding of customer service principles.

• Handle customer enquiries via phone, email or in-person.
• Resolve customer complaints in a professional and timely manner.
• Process enrolments and registrations efficiently.
• Assist with daily operations and perform ad-hoc duties as assigned.
• Work effectively in evenings, weekends and public holidays.

• Diploma or degree in a relevant field (e.g. administration, business, hospitality).
• Proven customer service experience in a similar role.
• Excellent communication and interpersonal skills.
• Able to work independently and as part of a team.
• Familiarity with administrative software and systems.

• A competitive salary and benefits package.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.

We regret only shortlisted candidates will be contacted. All applications are handled confidentially. By submitting your application, you agree to the collection, use, retention and disclosure of your personal information.

Job Responsibilities:

• Be the Bridge Between Customers and Executives: Respond to phone and email inquiries with clear and accurate information, facilitating communication between customers and executives.
• Customer Service Hero: Resolve customer inquiries and disputes efficiently, escalating complex issues promptly when necessary.
• Record Keeper: Maintain accurate and organized records of customer interactions within the company's operating system.
• Supports Daily Operations: Perform a variety of administrative and clerical duties, providing ad-hoc support around the office as needed.
• Organized and Detail-Oriented: Ensure all documentation is meticulously maintained within the company's operating system.
• Team Player with a Can-Do Attitude: Be a positive and proactive team member, willing to take on additional administrative tasks as assigned.

Requirements:

• NITEC or Equivalent: Possess a NITEC qualification or equivalent experience.
• Bilingual Communication: Have a strong command of written and oral communication in English and Chinese to effectively liaise with English and Mandarin speaking associates.
• Communication Champion: Demonstrate excellent communication skills and feel comfortable confidently handling phone calls.
• Tech-Savvy Assistant: Be proficient in using MS Word and Excel for daily tasks.
• Fresh Graduates welcome

Location of Work:

202 Kallang Bahru #08-08

Singapore

What We Offer:

• Competitive salary based on experience.
• Health and wellness benefits.
• Opportunities for career development and growth within the company.

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In this role, you will:

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction

We are looking for people who:

• Are fluent in English
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture
• Work weekday shifts from 8:00 am to 5:00 pm Singapore time