3,120 Customer Complaints jobs in Singapore

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Knowledge of banking regulations and industry best practices.

Location: Raffles Place

• Complaint Management: Handle and resolve customer complaints related to banking services, credit cards, and compliance. Act as the main point of contact for escalated issues.
• Customer Engagement: Interact with customers via phone, email, or in person to understand concerns and provide solutions while maintaining professionalism.
• Analysis and Reporting: Prepare reports on complaint trends and resolution outcomes. Identify recurring issues and suggest improvements to enhance satisfaction.
• Collaboration: Work with internal teams and regulatory bodies to resolve issues and implement corrective actions.
• Continuous Improvement: Contribute to improving complaint processes and stay updated on industry best practices and regulations

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Manage the operator/customer relationship on support and service contract aspects (if applicable): respond to customer requests in terms of services and support
• Monitor and support payment collection to ensure healthy DSO performance
• Customer satisfaction, main point of contact to customers
• Proposal, contract negotiation, manage customer support & services contract and the profitability of the customer account and the economic performance of the contracts
• Sales budget achievement for Ventilation and Power Divisions
• Coordinate the support with various customer service team across the divisions

• Responsible for a portfolio of customers in the designated area, possess commercial acumen with the aim of maximizing business opportunities to achieve sales and market share growth;
• Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operations;
• Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales are in Maintenance, Repairs, Overhaul and Spares including developing maintenance contracts);
• Be the voice of the customer:

• Effectively selling of all SEP & SVS's MRO capabilities (Ventilation, Power, ISE);
• Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
• Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required;
• Generate customer and market information and feedback to support future sales planning;
• Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
• Exhibit a certain degree of ability in holding technical discussion with the customers;
• Manage customer visits, customer satisfaction and sales reports;
• Follow-up customers overdue and quote approvals and manage specific actions;
• Any other adhoc duties as and when assigned by the Reporting Supervisor

• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace and Airline industry experience (5 years)
• Experience in MRO and aftermarket activities (5 years)
• Ability to travel for domestic and overseas business (50%+)
• 10 years of related experience

• Join a leading power generator with a stable, growth-oriented career path and structured training - Open to 2-3 years of working experience
• Transparent progression, supportive culture, and comprehensive plant engineering exposure
• 1-2 interview rounds (Face to Face with supervisor, 1 round possible)
• A trainer will be assigned

• Process the end-to-end customer onboarding process, ensuring smooth facilitation.
• Application processing (e.g., submission of documents to Singapore Power)
• Manual tracking and operational follow-ups
• Handling customer email queries
• Processing and fulfilling contracts
• Submitting documents and security deposits. Process forms (eg. GIRO)
• Reviewing and verifying service agreements

• O/N level or Diploma holder and experience in operations admin, tech savvy
• A good team player with analytical and problem-solving skills
• Flexible, decisive to deal with corperate clients
• Muti task and able to work at fast paced environment
• Attention to detail and accuracy in documentation.

• Develop strong understanding of the organisation's academic programmes and internal processes
• Act as a key consultant to existing and prospective parents recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

• Identify inefficiencies in customer touchpoints and suggest improvements to drive satisfaction and internal efficiency
• Contribute to developing SOPs and scalable service processes as the company grows

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)
• Able to work 4 weekdays and 1 weekend.

• Onsite role based in Singapore
• 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend

We are seeking a proactive customer support to support our sales department in achieving targets and delivering excellent service. The role involves assisting with customer inquiries, preparing quotations, processing orders, and maintaining accurate sales records. You will also help coordinate promotional activities, monitor inventory, and provide administrative support to the sales team.

Requirements:

Sales/marketing background preferred

Strong communication and organizational skills

Proficient in MS Office and basic sales software

Ability to work well in a fast-paced environment

Join us to grow your career in a dynamic sales environment

Mission:

In line with Safran Electrical and Power (SEP) vision, the Customer Support and Services department integrates Safran Ventilation and Safran Electrical and Power aftermarket directorates into one global team. Based on a common front office, this new organization is responsible for customer support and sales development aiming to increase the services / MRO sales and improve our service level and customer satisfaction.

Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Regional Head of Customer Support and Sales.

Responsibilities

• Manage the operator/customer relationship on support and service contract aspects (if applicable): respond to customer requests in terms of services and support
• Monitor and support payment collection to ensure healthy DSO performance
• Customer satisfaction, main point of contact to customers
• Proposal, contract negotiation, manage customer support & services contract and the profitability of the customer account and the economic performance of the contracts
• Sales budget achievement for Ventilation and Power Divisions
• Coordinate the support with various customer service team across the divisions

Essential Functions:

• Responsible for a portfolio of customers in the designated area, possess commercial acumen with the aim of maximizing business opportunities to achieve sales and market share growth;
• Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operations;
• Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales are in Maintenance, Repairs, Overhaul and Spares including developing maintenance contracts);
• Be the voice of the customer:

o Responsible for customer satisfaction. Be the main point of contact between customers and Safran

Ventilation Systems/Safran Electrical & Power;

o Proposing dedicated recovery plan in the event of customer satisfaction below target objectives;

o Establishing a complete, comprehensive understanding of the customers, their organization and the key

individuals within it;

o Liaising with internal departments and team with the objective of timely resolving customer issues and

queries;

o Managing a structured, regular customer communication/visit schedule;

• Effectively selling of all SEP & SVS's MRO capabilities (Ventilation, Power, ISE);
• Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
• Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required;
• Generate customer and market information and feedback to support future sales planning;
• Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
• Exhibit a certain degree of ability in holding technical discussion with the customers;
• Manage customer visits, customer satisfaction and sales reports;
• Follow-up customers overdue and quote approvals and manage specific actions;
• Any other adhoc duties as and when assigned by the Reporting Supervisor

Requirements

• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace and Airline industry experience (5 years)
• Experience in MRO and aftermarket activities (5 years)
• Ability to travel for domestic and overseas business (50%+)
• 10 years of related experience

Operations & Customer Support Officer/ Admin (5 days/Flexi hrs/Queensway/utilities/ 3.5K)

Western Singapore | 830am–6pm (Mon–Fri) | Flexi, can start between 8-9am

Why Join:

• Join a leading power generator with a stable, growth-oriented career path and structured training — Open to 2-3 years of working experience
• Transparent progression, supportive culture, and comprehensive plant engineering exposure
• 1-2 interview rounds (Face to Face with supervisor, 1 round possible)
• A trainer will be assigned

Job Scope:

• Process the end-to-end customer onboarding process, ensuring smooth facilitation.
• Application processing (e.g., submission of documents to Singapore Power)
• Manual tracking and operational follow-ups
• Handling customer email queries
• Processing and fulfilling contracts
• Submitting documents and security deposits. Process forms (eg. GIRO)
• Reviewing and verifying service agreements

Requirements:

• O/N level or Diploma holder and experience in operations admin, tech savvy
• A good team player with analytical and problem-solving skills
• Flexible, decisive to deal with corperate clients
• Muti task and able to work at fast paced environment
• Attention to detail and accuracy in documentation.

Winnie Chen Hsiu-Wen EA License No.: 02C3423 Personnel Registration No.: R1980765