4,956 Customer Complaints jobs in Singapore

Location: Raffles Place

Duration: 1 year contract

Working Hours: 9am to 6pm (Mondays to Fridays)

Salary: Up to $5000

Job Responsibilities:

Complaint Management:

• Receive, investigate, and resolve customer complaints related to banking services, credit cards, servicing issues, and Financial Advisor Act compliance.
• Act as the primary point of contact for escalated complaints, ensuring timely and effective resolution.

Customer Engagement:

• Engage with customers through various channels (phone, face-to face, email) to gather information, understand concerns, and provide solutions.
• Maintain a professional and empathetic demeanour while handling difficult situations.

Analysis and Reporting:

• Prepare detailed reports on complaint trends, issues analysis, and resolution outcomes for relevant stakeholders.
• Identify recurring issues and recommend improvements to enhance customer satisfaction and operational efficiency.

Collaboration:

• Work closely with internal departments, including compliance, operations, and customer service, to address systemic issues and implement corrective actions.
• Liaise with external stakeholders, including regulatory bodies, to ensure compliance and effective resolution of complaints.

Continuous Improvement:

• Contribute to the development of policies and procedures aimed at improving the complaints handling process.
• Stay updated on industry best practices and regulatory changes to ensure compliance and enhance service delivery.

Job Requirements:

• Experience in Customer Complaints management preferably in FI

Jessie Hoe Huey Miin

CEI Reg. No.: R

EA: 99C4599

Location: Raffles Place

Duration: 1 year contract

Working Hours: 9am to 6pm (Mondays to Fridays)

Salary: Up to $5000

Job Responsibilities:

Complaint Management:

• Receive, investigate, and resolve customer complaints related to banking services, credit cards, servicing issues, and Financial Advisor Act compliance.
• Act as the primary point of contact for escalated complaints, ensuring timely and effective resolution.

Customer Engagement:

• Engage with customers through various channels (phone, face-to face, email) to gather information, understand concerns, and provide solutions.
• Maintain a professional and empathetic demeanour while handling difficult situations.

Analysis and Reporting:

• Prepare detailed reports on complaint trends, issues analysis, and resolution outcomes for relevant stakeholders.
• Identify recurring issues and recommend improvements to enhance customer satisfaction and operational efficiency.

Collaboration:

• Work closely with internal departments, including compliance, operations, and customer service, to address systemic issues and implement corrective actions.
• Liaise with external stakeholders, including regulatory bodies, to ensure compliance and effective resolution of complaints.

Continuous Improvement:

• Contribute to the development of policies and procedures aimed at improving the complaints handling process.
• Stay updated on industry best practices and regulatory changes to ensure compliance and enhance service delivery.

Job Requirements:

• Experience in Customer Complaints management preferably in FI

Jessie Hoe Huey Miin

CEI Reg. No.: R

EA: 99C4599

The ideal candidate will be responsible for managing customer feedback and complaints from various high-level sources, including senior executives, government agencies, and regulatory bodies.

This role requires a strong customer-centric approach and the ability to navigate complex and sensitive situations independently.

Key Responsibilities:

1. Manage customer complaints related to banking services, credit cards, and servicing issues.
2. Engage with customers through various channels to gather information, understand concerns, and provide solutions.
3. Prepare detailed reports on complaint trends, issue analysis, and resolution outcomes for relevant stakeholders.
4. Collaborate with internal departments to address systemic issues and implement corrective actions.
5. Contribute to the development of policies and procedures aimed at improving the complaints handling process.

Qualifications:

• Minimum 3 years experience in customer service, complaints handling, or a related field.
• Strong investigative skills with the ability to analyze complex issues.
• Excellent communication and interpersonal skills.
• Strong customer-centric mindset with a passion for delivering exceptional service.

Revenue Management & Rolling Forecast

• Review monthly Profit & Loss (P&L) statements, investigate abnormalities, and ensure accuracy.
• Analyze and report monthly Gross Profit (GP) by product line; circulate reports to Product Managers.
• Verify revenue classification to ensure accurate booking under respective business categories.
• Prepare and submit monthly rolling forecasts; analyze variances against prior submissions and highlight gaps.

Rebate & Financial Planning

• Calculate estimated rebates prior to year-end and confirm sufficient accruals with Finance.
• Estimate rebates for the upcoming year based on channel budget revenue; propose accrual percentages and prepare internal memos for approval.
• Coordinate with Finance to ensure accruals are completed by January each year.
• Perform Breakeven Revenue Calculations to support business planning, including analysis of fixed costs, variable costs, and contribution margins.
• Prepare and submit monthly EMP reports.

Budgeting & Strategic Planning

• Support budget preparation, including fixed assets, expenses, allocations, headcount, GP%, and P&L.
• Manage rolling headcount adjustments across inter-country transfers.
• Develop and deliver presentation materials for strategic and budget planning sessions.

Sales Operations & Forecasting

• Provide weekly updates on estimated revenue for Singapore and Malaysia.
• Support sales forecasting and monitor rolling submissions, highlighting key variances.
• Coordinate with sales teams and management to align forecasts with strategic targets.

CRM, CRM Service & Customer Engagement

• Monitor CRM progress updates for BP, SI, and SP; provide issue resolution guidance.
• Participate in weekly CRM solution meetings and contribute comments in SMP.
• Serve as CRM service seed trainer and primary contact for related issues.
• Provide service quotations to customers, including verification of warranty status.
• Act as primary contact window for SEA IABG Partner Management and partner-related matters.

Spare Parts & Service Management

• Calculate and manage safety stock levels for spare parts.
• Define and apply appropriate Return Material Authorization (RMA) types for various cases.
• Act as the contact window for global service matters, including RMA cases, quality concerns, and training.

Meetings & Coordination

• Organize key meetings, including monthly reviews, annual KPI reviews, strategy planning, budget planning, and ad hoc sessions.

System Implementation & Testing

• Actively participate in system testing for new implementations, including SAP, CRM Service, and other platforms.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or related field; Master's degree preferred.
• Proven experience in revenue management, financial planning, sales operations, or commercial operations.
• Strong knowledge of P&L analysis, forecasting, rebate accruals, and CRM systems.
• Proficiency in SAP, CRM platforms, and MS Office (Excel, PowerPoint).
• Excellent analytical, organizational, and communication skills.
• Ability to collaborate effectively across sales, finance, and operations functions in multiple countries.
• Experience in spare parts/service management is an advantage.

Competencies

• Financial & Business Acumen
• Strategic Thinking & Planning
• Cross-functional Collaboration
• Attention to Detail & Accuracy
• Problem-solving & Decision-making
• Customer Engagement & Service Orientation
• Sales Forecasting & Commercial Excellence

SwimitRight is hiring a Full time Customer Support role in Geylang, Singapore. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Sunday: Morning, Afternoon
• Expected salary: $600 - $650 per month

Join Writers Studio as a Customer Success and Sales Officer We are looking for a proactive and enthusiastic individual to join our team.

Job Description

• Provide customer service to new, existing and potential clients.

• Optimising sales by working with director to maximise the slots to sell. Ensuring that all sales products are made aware to customers to increase sales opportunities, this may include cross-selling between products.

• Attend training on sales mechanics and integrating them into daily sales approaches.

• Attend to enrolment enquiries for pre-sales.

• Conduct induction calls to new customers. After the first lesson or trial lessons, do follow up calls.

• Usher and induct newly enrolled students, providing them with enrolment package, briefing, arranging teachers to call customers for feedback after first lesson.

• Arrange PTMs on a regular basis and keep record of PTM feedback.

• Arrange events for parents with other officers to facilitate sales and renewals.

• Attend to negative and positive feedback from customers, and work with the director to retain and address withdrawal cases.

• Attend sales meetings as and when they are scheduled, and weekly marketing meetings.

• Assist with Library duties include loans and returns only.

• Manage the cleanliness of the Student Activity Zones, Consultation Room, Shoe deposit area based on company policies.

• Maintain the policies of the Student Activity Zone and library to ensure students not do damage to property and oversee their safety.

• Provide persuasive information to walk-in customers enquiring for our products and services and converting them to sales.

• Establish good rapport with customers or potential customers through issuance of student incentives or any souvenirs where necessary such as children's day, freebies, lucky dip or spin wheel campaigns and the like. For VIP customers, issuance of VIP souvenirs and the like.

• Assist with the conducting of fringe activities in collaboration with teachers in charge of Student Activity Zone.

• Attend to customers who request for replacement lessons and routing admin work pertaining to this area to Operations Team.

• Replenish sales brochures for customers and newsletters for students.

• Your job duties and responsibilities will be further explained in the course of your work.

Key Responsibilities

• Handle client inquiries about policies
• Coordinate with insurers and clients regarding policy and renewal matters
• Provide administrative support to the team

Requirements

• Minimum Diploma qualification in any discipline
• Candidates with at least 2 years of relevant experience will have an added advantage
• Candidates with the required Insurance Certification for handling general insurance and employee benefits will have an added advantage
• Good interpersonal and communication skills
• Possess initiative and strong problem-solving skills
• A team player and hardworking, and possess a warm personality
• Proficient in Microsoft Office and IT savvy
• Only applicable for Singaporeans and Singapore Permanent Residents

Only shortlisted candidates will be contacted. Successful candidates with relevant experience and qualifications will be considered for career development and advancement opportunities.

Mission:

In line with Safran Electrical and Power (SEP) vision, the Customer Support and Services department integrates Safran Ventilation and Safran Electrical and Power aftermarket directorates into one global team. Based on a common front office, this new organization is responsible for customer support and sales development aiming to increase the services / MRO sales and improve our service level and customer satisfaction.

Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Regional Head of Customer Support and Sales.

Responsibilities

• Manage the operator/customer relationship on support and service contract aspects (if applicable): respond to customer requests in terms of services and support
• Monitor and support payment collection to ensure healthy DSO performance
• Customer satisfaction, main point of contact to customers
• Proposal, contract negotiation, manage customer support & services contract and the profitability of the customer account and the economic performance of the contracts
• Sales budget achievement for Ventilation and Power Divisions
• Coordinate the support with various customer service team across the divisions

Essential Functions:

• Responsible for a portfolio of customers in the designated area, possess commercial acumen with the aim of maximizing business opportunities to achieve sales and market share growth;
• Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operations;
• Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales are in Maintenance, Repairs, Overhaul and Spares including developing maintenance contracts);
• Be the voice of the customer:

a.    Responsible for customer satisfaction. Be the main point of contact between customers and Safran Ventilation Systems/Safran Electrical & Power;

b.    Proposing dedicated recovery plan in the event of customer satisfaction below target objectives;

c.    Establishing a complete, comprehensive understanding of the customers, their organization and the key individuals within it;

d.    Liaising with internal departments and team with the objective of timely resolving customer issues and queries;

e.    Managing a structured, regular customer communication/visit schedule;

• Actively participate in and contribute to the annual Sales Forecast in its area
• Effectively selling of all SEP & SVS's MRO capabilities (Ventilation, Power, ISE);
• Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
• Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required;
• Generate customer and market information and feedback to support future sales planning;
• Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
• Exhibit a certain degree of ability in holding technical discussion with the customers;
• Manage customer visits, customer satisfaction and sales reports;
• Follow-up customers overdue and quote approvals and manage specific actions;
• Any other ad hoc duties as and when assigned by the Reporting Supervisor

Requirements

• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace and Airline industry experience (5 years)
• Experience in MRO and aftermarket activities (5 years)
• Ability to travel for domestic and overseas business (50%+)
• 10 years of related experience

Job Description:

The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area in Asia for the Defense Global Business Unit – Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.

Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.

In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.

Key Performance Indicators (KPIs) for this role include:

• Customer Satisfaction : Measure customer satisfaction for support and services activities
• Customer Loyalty : Track customer retention rates and loyalty metrics
• Business Opportunities Identified : Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion : Measure the presence of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness : Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

Job summary

• Reinforce development of existing Support & Services activities within the assigned geographical Asia Area for the Defense Global Business Unit – Customer Support & Services Department.
• Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
• Establish and report SED Customers' needs in order to initiate the actions under CSSM pole responsibilities: support SED sales team in France.
• Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
  In collaboration with « Customer Support & Services Manager » pole of Defense GBU – Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.

Job specificities

• Local contract
• Attached to GBU Def – CSSD (functional)
• Based in Singapore with numerous business travels within assigned geographical area and in France.
  Local legal working terms apply.

Requirements

• Proven experience in support activities & ideally in defense.
• Proven experience in business development within the geographical area.
  More than 5 years of professional experience in Commercial and Customer support activities

Qualification

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
  Able to function and work independently and confidently

Travel:

• Able to travel up to 50% of the time