2,792 Customer Service Policies jobs in Singapore

• Attend to incoming calls
• Attend to visitors and handle all enquiries
• Manage the auto-gate intercom and the public address system
• Attend to all incoming faxes and mails from letterbox
• Maintain a good filing system and records.

• Handle the admission, discharge, booking and coordination of transport for the residents
• Arrange for financial counselling
• Ensure that the residents' records are updated and properly maintained
• Ensure all charges are correctly keyed into the CURA System before invoices are generated
• Send out invoices and track accounts receivables
• Generate receipts upon receiving payment
• Prepare day end report
• Update E bed status in IRMS
• Update residents' hospitalization and home leave
• Coordinate and email prescriptions to Polyclinics
• Coordinate with family for subsidy application and for the social report
• Renew HHMT
• Update RAF
• Draft letter to payer for changes in RAF, to be signed by the Operations Manager
• Coordinate with doctor for PGDAS, IDAPE, Eldershield, memo for discharge and medical report for subsidy application

• Coordinate with the Nursing Department for the services and consumables required and used by the residents and ensure that all these items are keyed into the CURA System, as well as any special meals ordering
• Coordinate with the Nurse Managers for bed assessment and functional status report for subsidy application
• Coordinate with the Physiotherapists for PT report for purpose of subsidy application
• Email discharge notice to respective nursing level
• Handle client's feedbacks and re-direct the feedback to the respective Departmental Head
• Print of wound photos sticker labels and prescriptions
• Attend to resident/family needs (e.g. purchase of ripple mattress and additional PT session)

• Possess "O" Level / "A" Level Certificate or a Diploma in Business or its equivalent
• Have at least 1 year of relevant working experience in the Nursing Home or healthcare industry
• Able to work on alternate Saturday
• Able to work onsite in Bukit Panjang area.

Our client is a leading energy company in Singapore. They are looking for a Client Relations Officer to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Responsibilities:

• Manage a portfolio of customer accounts with ongoing support and engagement
• Prepare quotations, proposals, and customer-facing documents
• Assist in meeting team targets through excellent account service and follow-up
• Build strong, long-term relationships with clients to foster loyalty
• Coordinate with internal teams to ensure timely and accurate support
• Maintain documentation and records to ensure compliance with account processes

Requirements:

• Diploma in any discipline
• Service- or results-oriented with strong initiative
• Reliable, detail-oriented, and organised
• Excellent interpersonal and communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address:

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Job Description :

· Managing a portfolio of commercial accounts

· Prepare sales quotations and presentations to customers and prospects

· Achieve monthly and annual sales targets

· Develop and maintain strong business relationships with customers to build up loyalty

· Provide timeliness before and after-sales support to customers

· Compliance to administrative requirements on account management

· Any other duties as assigned from time to time

Requirements :

· Diploma in any discipline

· Sales-driven

· Highly reliable and meticulous

· Strong communication/ people skills

· Strong team player

· Active listener

· Effective problem-solver

Working Location : Central

**We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**

Job Mandate

The Client Relations Associate is primarily responsible for providing customer service relative to account opening, time deposits, client inquiries, after sales service, accurate, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies, remittances and miscellaneous transactions.

Duties & Responsibilities

1. Performs start and end of day banking activities.

2. Processes over-the-counter transactions pertaining to cash and check deposits, withdrawals, encashments, foreign currencies, remittances and other miscellaneous transactions and makes decisions up to $ 30K SGD.

3. Monitors maturities of Time Deposits and coordinates with clients for instructions.

4. Briefs, orients prospective clients on bank products and services, cross-sells bank products and provides service by actively volunteering assistance.

5. Acts as Junior Marketing Officer, organize and support marketing events, speaks with clients and as an alternate for Loans Operations and Treasury Operations and as Liaison Officer for Singapore clients and branches in the Philippines.

6. Ensures confidentiality of own password in all assigned systems and compliance to Bank's policies and procedures, KYC and AMLA requirements, Data Privacy and Service Quality Standards of the bank.

7. Handles small projects and performs other duties assigned from time to time.

Job Scope:

• Meeting clients
• Calling and prospecting potential clients
• Sales

Requirements:

• Fresh Graduates are welcome
• Determine, responsible, focus, target driven
• Degree or local diploma holder in any field
• Able to communicate well

Job Type: Full-time

Benefits:

• Employee assistance programme
• Flexible schedule

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Work Location: In person

Job Scope:

• Meeting clients
• Calling and prospecting potential clients
• Sales

Requirements:

• Fresh Graduates are welcome
• Determine, responsible, focus, target driven
• Degree or local diploma holder in any field
• Able to communicate well

Job Type: Full-time

Benefits:

• Employee assistance programme
• Flexible schedule

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Work Location: In person

Job Mandate

The Client Relations Associate is primarily responsible for providing customer service relative to account opening, time deposits, client inquiries, after sales service, accurate, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies, remittances and miscellaneous transactions.

Duties & Responsibilities

1. Performs start and end of day banking activities.

2. Processes over-the-counter transactions pertaining to cash and check deposits, withdrawals, encashments, foreign currencies, remittances and other miscellaneous transactions and makes decisions up to $ 30K SGD.

3. Monitors maturities of Time Deposits and coordinates with clients for instructions.

4. Briefs, orients prospective clients on bank products and services, cross-sells bank products and provides service by actively volunteering assistance.

5. Acts as Junior Marketing Officer, organize and support marketing events, speaks with clients and as an alternate for Loans Operations and Treasury Operations and as Liaison Officer for Singapore clients and branches in the Philippines.

6. Ensures confidentiality of own password in all assigned systems and compliance to Bank’s policies and procedures, KYC and AMLA requirements, Data Privacy and Service Quality Standards of the bank.

7. Handles small projects and performs other duties assigned from time to time.

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Want to join the Cartier team to contribute to the Client Relations Centre (CRC) success and culture? Excited to be part of the CRC team to drive client centricity and centre of expertise for distance sales? Join us NOW as CRC Ambassador!

HOW WILL YOU MAKE AN IMPACT?

The Cartier Client Relations Centre Ambassador will represent the Cartier Brand in all customer contact via telephone, e-mail, live chat or other (social) media. The Ambassador will handle all service-, sales-and after sales requests according to Cartier Quality Standards and will represent the brand’s identity and vision at all times. With excellent communications skills, the Ambassador is able to accommodate all customer requests, including service requests and sales inquiries.

• Facilitate online and phone sales in order to reach set goals and objectives
• Handle Inbound and outbound customer contact via telephone, e-mail, live chat and other (social) media from customers within the SEAO region
• Deliver brands information to customers, and vice versa collect valuable feedback from customers to brands
• Accurately process all required data/information in appropriate system/tools under group data security policy
• Escalate the emergency system issues to team leader timely, and report findings on system improvement if any
• Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader
• Follow company policies and procedures as outlined and represent the Group in a professional image at all times
• Collaborate with the Group’s existing Customer Service team for repairs and after-sales service requests

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Call center /customer service management experience preferred
• Knowledge of contact center management tools (ideally SalesForce): CRM, Interaction Management, telephony and social media management.
• Knowledge of quality monitoring tools and customer satisfaction strategies
• Operational experience with WFM and scheduling tools in a contact center environment
• Excellent communication skills and fluency in other languages (i.e. Mandarin / Vietnamese) will be advantageous in order to service our diverse speaking clients across the South East Asia region.
• Proven ability to create and sustain positive relationships
• Seasoned and knowledgeable about customer service and continuous quality improvement

HOW DO WE KEEP YOU SMILING?

• A great opportunity to contribute to the CRC success and culture of Cartier
• This role will also help to strengthen your knowledge of luxury whilst enhancing your expertise in CRC
• Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level

YOUR JOURNEY WITH US:

• After being shortlisted, you will meet the Cartier’s CRC Manager and HRBP to get to know YOU as well as to give you a preview as well an overview of the team dynamics and company culture
• If you are the successful candidate, discover and immerse yourself in the beautiful world of the Maison Cartier

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.